strategic partnerships

to pave the way

mobilizing resources for our

neighbors

The Reading Experience puts

patients first

collaborating to improve outcomes

I N T E G R A T I O N

enhancing health status at every

stage of life

C H A N G I N G the

E Q U A T I O N

ANNUAL REPORT

2014

C O M M U N I T Y T O M O R R O W

L I F E T I M E S A T I S F A C T I O N

Letter to the Community 2

Changing the Equation

to Move Beyond Episodic Care 6

to Exceed Patient Expectations 10

to Serve as an Integrated Team 12

to Ensure Community Wellness 16

to Prepare for the Future 20

Board of Directors, Senior Management 22

Awards,Accreditations,Affiliations 23

KeyHospitalStatistics 24

R E A D I N G H E A L T H R E H A B I L I TAT I O N H O S P I TA L

R E A D I N G H O S P I TA L

R E A D I N G H E A L T H P H Y S I C I A N N E T W O R K

Our flagship facility, licensed for 647 acute care beds, is a 22-building complex on 36

suburban acres in West Reading, PA, and home to many of the

finest specialty care centers in the region.

Our state-of-the-art facility for rehabilitation medicine and the only hospital in the

region accredited by both the Commission on Accreditation of Rehabilitation Facilities and The

Joint Commission.

Consists of more than 300 physicians and healthcare providers delivering both

primary and specialty care. They provide the most advanced medical care available from

board-certified and fellowship-trained physicians.

WATCH VIDEO:Learn more about our rehabilitationservices and experience.

CLICK HERE:Tofindaphysicianonlinetoday.

CLICK HERE:Learn how Reading HealthSystemis ready for a changing healthcarelandscape.

Healthcare treatment and delivery nationally, statewide and in Berks County, is undergoing unrelenting change. The institutions that survive and thrive in this uncertain environment will be those which not only respond to but anticipate change.

This 2014 Reading Health System Annual Report highlights how we are changing the equation to ensure community wellness for years to come.

T H E H I G H L A N D S AT W Y O M I S S I N G

R E A D I N G H E A L T H P A R T N E R S

The first clinically integrated organization in the Berks

County area, bringing together Reading Health System and

more than 650 providers representing 50 specialties.

A 113-acre lifecare continuing care retirement community,

offering residential apartments and villas,

personal care, and skilled nursing and rehabilitation.

1

VIRTUAL TOUR:Takeavirtualtourof TheHighlands’facilitiesand residences.

CLICK HERE:Tolearnmoreaboutthefirst clinicallyintegratedorganization in the Berks County area.

L E T T E R to the

C O M M U N I T Y

2

President and Chief Executive Officer

ClintMatthews with Board Chairman

VictorH.Hammel

Every equation that governs our nation’s healthcare is changing – from how we manage individual and community health… to how we treat the sick… to how we run our institutions.

And the healthcare systems that will lead us into the future are those which refuse to wait for change to happen, but rather have the courage to develop positive change on their own.

That’s what we have begun to do at Reading Health System.

We’re changing the way we think about community health management. We’re integrating our caregivers and coordinating treatment both within and outside the hospital. And we’re approaching our patient care not as episodic incidents of illness, but as related elements along a life cycle continuum.

Clearly, changing the healthcare equation is a journey that will take time. And in these pages, we’ll describe how Reading Health System has embarked on that journey.

3

enhancinghealthstatusateverystageoflife

Traditionally when people got sick, they would visit the doctor or the hospital to be treated and then released. Today that equation has changed – from physicians and hospitals being available only at the time of an episode of illness, to one of enhancing health status throughout the cycle of life.

At Reading Health System, our commitment is to provide a higher standard of medical care in Berks County, for virtually any illness at any stage of life – from providing prenatal classes to preventing chronic conditions to delivering compassionate end-of-life care.

Building the competency to treat all manner of healthcare issues over a lifetime requires that we retain the highest quality clinicians and caregivers, equip them with the highest level of sophisticated medical equipment, and provide a reliable, electronic link so that caregivers are always aware of the evolving medical records of our patients.

Throughout its 147 years as an anchor institution in our community, Reading Health System has earned a reputation for excellence in critical clinical specialties – among them, cardiac and vascular services, cancer care, women’s health services, neurosciences and orthopedics.

During the past year, we enhanced our capabilities in these and other practices, recruited experienced clinicians in specialized areas, and introduced new clinically-sophisticated procedures, such as Transaortic Valve Replacement and Thoracic Endovascular Reinforcement. We also broke ground on our 476,000 square-foot surgical center which, when completed in 2016, will bring a new level of medical technology to the region.

Again, our goal is to provide our region’s residents with the highest level of quality care to serve the vast majority of their medical needs right here in Berks County, over their entire lifetime.

theReadingExperienceputspatientsfirst

None of us enjoys having to stay in a hospital. We fear the unknown. We worry about what lies ahead.

At Reading Health System, we’re changing that equation with what we call the Reading Experience, an initiative designed to exceed patient expectations in the quality of care they receive and in the compassion with which that care is delivered.

L I F E T I M E

S A T I S F A C T I O N

To deliver the Reading Experience, we’ve created 10 internal teams to focus on putting patients first by creating patient-centric services and service enhance-ments. Most of all, the Reading Experience is designed to listen to patients and their families, and to nurses and associates for their suggestions on how we might exceed expectations.

While the Reading Experience is only in its embryonic stage, we’ve already seen improvements in patient satisfaction metrics. We have set goals to raise these patient satisfaction scores so that we rank with America’s best hospitals. Our real goal is to reach the point where 100% of our patients believe we have exceeded their expectations.

collaboratingtoimproveoutcomes

Medicine used to involve one family physician treating an individual patient to solve most healthcare issues. That equation, too, has changed. Today, healthcare is no longer an independent, individual process. Today, the family practitioner caring for a patient in an ambulatory setting isn’t the one treating that patient in the hospital. Rather, it requires an integrated team of caregivers, working together with real-time information, to ensure patient wellness.

Reading Health System has made remarkable strides in building collaboration – from the board to management to nurses and doctors and caregivers, all working together.

Using our $150 million electronic records system as the communication backbone to support teamwork, we’ve given caregivers at the bedside increased responsibility and accountability for decision-making. These bedside caregivers, in turn, depend on the collaborative efforts of all of those associates who support them.

The one goal that brings every member of the team together is improving the quality of patient care, and thus the wellness of our community.

mobilizingresourcesforourneighbors

Another equation that has changed is the way we approach “wellness” in the general population. Stated bluntly, we simply can’t afford – either on a human or financial level – the spread of chronic conditions from obesity and high blood pressure to heart disease and lung cancer.

C O M M U N I T Y

I N T E G R A T I O N

4

At Reading Health System, improving the wellness of our community – what we call, Advancing Health, Transforming Lives – is every bit as critical as treating our patients.

One way we’re approaching this challenge is with Reading Health Partners, our clinically-integrated network of more than 650 local providers, focused on improving the quality, management, cost and access to healthcare across a wide spectrum of medical practice from primary care to more acute specialties. Here, our two-year collaboration with East Penn Manufacturing has shown promising results in preventing disease and enhancing wellness.

Beyond this, we have initiated multiple other efforts, with leading community organizations, that facilitate better health practices to promote health, prevent sickness and extend life for all Berks County residents.

strategicpartnershipstopavetheway

As healthcare institutions struggle to keep pace with a challenging environment, the equation that defines effective healthcare management has also changed. The only systems that will survive and thrive in the future are those readying themselves today for tomorrow. And that is very much our commitment at Reading Health System.

This demands unquestioned financial strength, and we continue to have a strong balance sheet, strong reserve cash position and are profitable. Our bond rating agencies, Moody’s at A1 and Standard & Poors at AA-, both rate our outlook as “stable,” despite the great uncertainties that impact healthcare. As Moody’s put it, Reading Health System enjoys a “leading market position, very solid clinical demand trends, and ample absolute unrestricted investment position.” This is even after committing significant investments for new facilities and technology, and $175 million for charity care and other unreimbursed and uncompensated care for under-served populations.

Our affiliation with six strong institutions in the AllSpire Health Partners will improve cost efficiencies and enable us to share in best clinical practices of evidence-based care. And we continue to partner with other leading medical institutions in research projects and clinical initiatives to ensure the most sophisticated level of care for all those we serve.

T O M O R R O WAs we

lay this groundwork for our future, one equation

remains the same: A strong and progressive

Reading Health System = a vibrant and healthier

Berks County.

Victor H. Hammel Clint Matthews Chairman, President and Board Of Directors Chief Executive Officer

We thank you for your continued support.

5

enhancing health status at every

stage of life

For 147 years, Reading Health System has been there for Berks County residents, providing all the essentials of medical care.

That capability – to care for your every, immediate healthcare need – remains. But today, increasingly our focus has shifted from episodic instances of care to safeguarding and elevating a patient’s health status over a lifetime.

Through a combination of widely-recognized critical care specialties, the innovations possible through the most technologically-sophisticated equipment and facilities, and the integration of experienced clinical specialists and compassionate caregivers, we are committed to enhancing the health status of our patients at every stage of their lives.

Ourspecializedteamofrehabphysicians,clinicians,nursesandtherapistsusethelatesttechnologiesandtherapies.

6

C H A N G I N G the

E Q U A T I O N

to move BEYOND

EPISODIC

CARE

S E V E N T H A V E N U E P R O J E C T

In 2016 ReadingHealthSystem

willbringanewdimensionofmedicalintegration

andclinicalsophisticationto Berks County.

354

million dollars

24 operating rooms

150

private patient rooms 8

surgical procedure rooms

476,000in square feet, this new state-of-the-artbuilding

willallowdiversepractitionersto come together

inoneplace.

“Rather than spending $150,000 on a patient for one episode of congestive heart failure,

it makes more sense to invest $5,000 in the first five years of their lives to ensure

adequate nutrition and dental care to help prevent deterioration 40 years

down the road.”

GREGORY SORENSEN, MD, CHIEF MEDICAL OFFICER

7

CLICK HERE:To read more about the SeventhAvenueProject.

TranscatheterAorticValve

Replacementforpatientswith

advancedvalvedisease.TAVR

implantsanewreplacementvalve

throughasmallincisioninanartery

intheleg,eliminatingtheneedfora

traditionalopen-heartsurgery.

E X C I T I N G N E W T R E AT M E N T O P T I O N S

T A V R T E V A RThoracicEndovascularAneurysm

Repair,alessinvasivealternative

to open-chest surgery. TEVAR

involvesmakingsmallincisions

in the groin and using catheter

tubestoplaceathoracicstent

graft in the aneurysm.

Over many years, we have built a reputation for quality care in key clinical areas – including primary care, cardiac and vascular services, cancer care, women’s health services, neurology/neurosurgery and orthopedics. We constantly introduce new procedures to enhance our clinical quality capabilities.

to move

BEYOND

EPISODIC

C AREcontinued

8

WATCH VIDEO:See how TAVR reduces shortness of breath and boosts energy for patients withvalvedisease.

WATCH VIDEO:

See TEVAR in action with Dr. Dasika.

SheilaPrizer,RN,HealthServicesLiaison,talkswithalongtimeresidentatTheHighlandsofWyomissing.

D I S E A S E M A N A G E M E N T P R I O R I T I E S

ChronicObstructive PulmonaryDisease(COPD) CongestiveHeartFailure Depression Diabetes Stroke

Overthepast12months,wehaveadded

97new practitioners

ranging from physician assistants and nurse practitioners

toMDsandDOsinareasasdiverseas

endocrinology,familypractice,hospitalists,

neurology,andpsychiatry.

Certifiedinstructorsprovideprenatalclasses

forcouples,andhelpnew parents prepare for pregnancy,delivery,and

taking the baby home.

FatimaKarabashova,MD,ReadingHealthPhysicianNetwork

InternalMedicine,whojoinedusinJuly2014,examinesapatient

inherWyomissingoffice.

W E C O N T I N U E T O E M B R A C E

T H E E V O LV I N G W O R L D O F M E D I C I N E

9

WATCH VIDEO:Learnhowourcarenavigatorshelp COPD patients.

WATCH VIDEO:Learnhowwe’reusingadvancedtherapies totreatpatientswithheartfailure.

WATCH VIDEO:Learn the stroke warning symptoms and signs.

The Reading Experience puts

patients first first creating a

cultureofcompassion

OurNICView“virtualwindow”allowsfamiliestomonitortheircritical-

carenewborns,real-time,24/7,withspecialwebcameras.APatient-

FamilyAdvisoryCouncil,composedofpatients,familiesandcaregivers,willhelpenhancethepatientexperience.

“I was thrilled to be able to view my babies after being discharged,” said one mother. “The cameras made it so much easier to get back to life and work, and really helped me and my husband feel comfort.”

30 cameras

in use

as many as 6,000

logins in recent months

logins from 36 states

and 20 countries

C H A N G I N G the

E Q U A T I O N

to E XCEED

patient

EXPECTATIONS

We recognize that your experience as a patient is all that matters to you – and should to us, too. So we’ve organized internal teams of caregivers to help us begin to deliver a patient experience that exceeds expectations.

The Reading Experience puts patients first, not only in providing quality clinical care but also in addressing every aspect of your encounter with us, from providing compassionate care and physical comfort to meeting educational, emotional and spiritual needs.

THREE STAGES COMPOSE THE READING EXPERIENCE:

10

“We value our patients by listening to them

and learning from them and making sure that as we create the Reading Experience, the patient

always comes first.”

VIVIAN GREENFOGEL, DIRECTOR OF

PATIENT EXPERIENCE

second using the patient experience as a

catalystforchangeWe’relearningfrompatientfeedbackwherewesucceededorfellshort.

Andwe’reusingthisfeedbacktoimprove.

Orderingfromavarietyoffreshly preparedmeals,ourinpatients eatbetter,healbetter,and

feelbettersooner.

third creating a

dynamicenvironmentofhealing

A setting where our physicians and othercaregiversfunctioninthebestpossibleworkenvironment.

In the end, the Reading Experience will be measured by only two goals – successful outcomes and satisfied patients.

ROOM-SERVICE ST YLE DINING

1 1

collaborating to improve outcomes

Increasingly, our patients are served not by one individual physician, but by a dedicated team of caregivers. Our goal is to evolve into a “CLIO” – a truly Clinically-Integrated Organization that unites teams of caregivers with patients to optimize the delivery of compassionate care.

At the heart of this integrated organization – the key link in the conduit of care – is the primary care physician. Supporting the primary physician is a collaborative group of physician specialists and nurses and other caregivers.

R E A D I N G H E A L T H

P H Y S I C I A N N E T W O R K

Morethan350providers

54hospitalists

97primarycareproviders

203specialists

12

C H A N G I N G the

E Q U A T I O N

to SERVE

as an

INTEGRATED

TEAM

40,000patients on MyChart

as of August 2014

Last year, 64 different EMS agencies brought 29,000 patients

to Reading ED

Three of these agencies were cited by the American Heart Associationfortheirhighlevelof success in treating patients withsevereheartattacks.

TobettercoordinateallEMSteamsaspartoftheoverallcareteam,weprovidecontinuingeducation to EMS teams: 42differenteducationalsessions, with 527 attendees.

13

An essential element in this integrated approach to healthcare is MyChart, which electronically connects a care team to individual patients, so that patients themselves may more actively participate in their own healthcare decisions.

E M E R G E N C Y M E D I C A L S E R V I C E S

“The day after my mammogram, I had an email message to check my MyChart and the

results were there – clear for another year. No phone tag with the doc, no worrying.”

“When my daughter was filling out college paperwork, one click and I had all of her immunizations from

birth in a nice neat list. It’s an incredible tool.”

M Y C H A R T

CLICK HERE:To sign-up for MyChart.

to

SERVE

as an

INTEGR ATED

TEAMcontinued

Structurally, we’re bringing together our primary care medical group and our physician specialists to create a better model of cooperative patient care delivery, marked by enhanced communication and consistency of care and treatment.

SUPPORTING THIS COLLABORATIVE MODEL

ARE SUCH INNOVATIONS AS:

14

H Y B R I D O P E R AT I N G

R O O M S

High-tech, hybrid ORs that accommodatemulti-disciplinaryteams of physicians addressing a

patient’sspecificneeds.

“Wecantailorcombined

therapies by bringing together the best of imaging and surgicaltechnology,”

saysinterventionalcardiologistEricElgin,MD.

R E A D I N G

H E A L T H C O N N E C T

asystemthatprovideseverycaregiverreal-time,electronic

access to patient records, and a secure method for patients

to communicate with theirproviders.

A$150millioninvestment

More than 7,300 caregiverstrained

WATCH VIDEO:Learnhowwe’reimprovingthequalityofcareandthepatient experience with our electronichealthrecord.

WATCH VIDEO:Take a tour of our new hybrid operating room with Dr.Brigham.

N I C H E

NursesImprovingCare forHealthsystemElders(NICHE)isamultidisciplinaryprogram

that draws from nursing, medicalstaff,pharmacy,care

management, and therapy. Result:Moreeffectiveand

sensitivecareforolderadults.

G E T W E L L

N E T W O R K ®

Aninteractivepatientengagementplatformthat

combines education and entertainment.

Patientscangivereal-timefeedback on their experiences,

such as information on howwellmedicineisworking

torelievepain.

F O C U S E D

C A R E

More focused care coordination through new pathways, such asUnit-BasedClinicalLeaders,designatedhospitalistsworkingwithnursemanagerstoplotapatient’sprogressionfrom

hospitalentrythroughdischarge.

15

“While the physician will always be the team leader, we’re also exploring different ways to

innovate around primary care – and a whole different way of enhancing

the physician-patient encounter.”

THERESE SUCHER,CHIEF OPERATING OFFICER

WE’REATTACKINGTHISPROBLEMFROMANUMBEROF

MUTUALLY-REINFORCING DIRECTIONS:

C H A N G I N G the

E Q U A T I O N

to ENSURE

COMMUNIT Y

WELLNESS

16

mobilizing resources for our

neighbors

second

Safeguarding the health and wellness of the residents of Berks County is a core critical priority for Reading Health System. Reinvesting resources in the community has always been part of our charter. In our last fiscal year, we committed more than $175 million to this cause – an increase of 15% over the previous year.

first Working in partnership

with other leading community organizations and with a generous $250,000 grant from The Friends of Reading Hospital, we assessed the most crucial community healthcare needs and initiated nearly a dozen pilot projects in three areas of concern:

1. maternal, infant and child health,

2. mental health, and

3. obesity.

Second, we also have accelerated our efforts to engage with our communities through Reading Health System volunteers. Over the past year, 201 RHS employees have volunteered their time and effort to work with some 13 community organizations to “give back” to the community.

DONATE NOW:

to the Reading HealthSystem.

Consistent with our long-standing charter to serve those less fortunate, last year we provided $153million in charity care, unreimbursed care and uncompensated care to the community.

17

E M P L O Y E E E N G A G E M E N T I N I T I AT I V E

201volunteersassisted 13communityorganizations

Helpedrepairhousesat Habitat for Humanity

Packagedandservedmealsat Hope Rescue Mission, Berks Encore,

Compassion Ministries

Readtochildrenresidingat Berks Women in Crisis

third

R E A D I N G H O S P I T A L

R O A D R U N

now in its 20th year

to

ENSURE

COMMUNIT Y

WELLNESScontinued

All Grown UpSpecial Information About Puberty and Adolescence

readinghealth.org

Chancesofsurvivalfromsudden

cardiac arrest increase 30-70% when AEDappliedwithinminutesofattack

AEDsplacedincommunity:

246withpolice

47athighschools

25atcollegesand

vocational/technicalschools

43atcommunitylocations

C E L E B R A T I N G

H E A L T H Y H E A R T S

1 in 3 women die of heart disease andstroke.Butitcanbeprevented.

Astheregion’scardiovascularleader,wehelppromoteheart-

healthylifechoices.

All of these efforts result in diverse programs to educate, stimulate and generate community wellness. Among these initiatives are:

Add to these the system-sponsored healthcare support groups that meet regularly, health fairs in which our caregivers participate and the full schedule of classes, seminars, workshops and lectures we conduct, and it’s clear that Reading Health System takes seriously its responsibility to ensure community wellness.

HeartSAFE Berks County, to improve the survivability of sudden cardiac arrest victims by teaching citizens to use CPR techniques and automated external defibrillators (AEDs) to save lives where they work or live.

AllGrownUp, an age-appropriate program for girls 9 to 13 and parents or caregivers, to learn about the changes that occur in the female body during puberty.

DealingwithDiabetes, a free educational program that delivers hands-on information about preventing diabetes, a disease that afflicts 44,000 Berks County residents.

ReadingHospitalRoadRun,now in its 20th year to benefit The Friends of Reading Hospital, is an annual tradition for runners and spectators alike.

18

H E A R T S A F E

B E R K S C O U N T Y

A L L G R O W N U P

To educateyounggirlsabout changes during puberty.

CLICK HERE: TolearnmoreaboutHeartSAFE.

Todownloadoureducationalguideaboutpubertyandadolesence.CLICK HERE:

Tolearnmoreaboutourendocrinologyservices.CLICK HERE:

TolearnmoreabouttheRoadRunandother FriendsofReadingHospitalevents.CLICK HERE:

D I R E C T P AT I E N T C A R E

$78,620,958 Unreimbursed Medicare The difference between Medicare charges and Medicare payments

and the cost of providing patient care.

$53,406,971 Unreimbursed MedicaidThe difference between Medical Assistance charges and Medicaid payments

and the cost of providing patient care.

$15,447,557 Uncompensated Charity CareFree health services provided to persons who meet our criteria for financial

assistance. This amount reflects the cost of providing care.

$5,906,761 Bad Debt The cost of providing care to patients we believe likely to qualify

for financial assistance under our charity care policy.

P R O F E S S I O N A L E D U C AT I O N A N D C L I N I C A L R E S E A R C H

$12,060,282 Medical Education for Physicians/Medical Students Includes salaries and benefits for medical residents, medical student meals,

medical library, and continuing medical education programs that are available to all physicians within the community.

Nursing and Other Health Professional Education (Included in above)Includes nursing, paramedic, and pastoral care education

that result in a degree, certificate, or training that is necessary to be licensed to practice as a health professional. Includes continuing medical education

programs that are offered to all nurses within the community.

$2,580,394 Cancer Clinical Research and Tumor RegistryIncludes research and clinical trials in the area of cancer, and

Tumor Registry expenses.

C O M M U N I T Y H E A L T H I M P R O V E M E N T S E R V I C E S

$3,136,709 Patient Care Community ServicesIncludes free flu shots, cancer screenings, medications, medical equipment,

and transportation for community members. Interpreting services, including hospital-based services, purchased foreign language and sign

language services are provided free of charge. Free community help line, and community benefit operation staff.

$1,529,755 Financial and In-Kind DonationsContributions made by the hospital and its employees to non-profit organizations. Includes cash donations, free turkeys, medical supplies, employee hours donated

to the community while on payroll, and the cost of employee fundraising for community non-profit organizations, such as Relay for Life, American Cancer

Society, United Way and Keystone Blood Bank.

$1,513,606 Value Volunteer Hours and DonationsThe Friends of Reading Hospital financial donation and 1,161 volunteers donated their time to support various projects such as providing knitted

baby caps, chemo caps, neck pillows and eyeglass cases for patients. Donated funds for AED for HeartSAFE Berks County, Partnership

for a Healthier Berks County and various other projects.

$753,393 Contributions Monetary support given to local communities

$731,965 Community Health EducationIncludes health education programs, CPR classes, support groups and

worksite health education programs that have the purpose of improving community health and are provided free of charge.

19

D I R E C T P A T I E N T C A R E

$153,382,247

P R O F E S S I O N A L E D U C A T I O N

A N D C L I N I C A L R E S E A R C H

$14,640,676

C O M M U N I T Y H E A L T H

I M P R O V E M E N T S E R V I C E S

$7,665,428

C O M M U N I T Y

B E N E F I T

T O T A L

FISCAL YEAR 2014

$175,688,351

strategic partnerships

to pave the way

C H A N G I N G the

E Q U A T I O N

to PREPARE

for the

FUTURE

7healthcaresystems

Representing25hospitals

Servingmorethan 9millionpeople

Includes20specialties

ranked among the Top 50 in the nation*

StrongfinancialperformanceenablesReadingHealthSystemtomeetourregion’shighexpectationsforqualitycare.Ourambitiouscapitalplanwillbefundedfromcontinuing

operations, and we expect to incur no additionaldebt–evenaswecontinue

toexpandandimproveaccesstoourphysiciannetworkandclinicalservicesthroughouttheregion.

OUR UNDERLYING FINANCIAL STRENGTH IS UNQUESTIONED

Ouraffiliationswith strongmedicalresearchinstitutions,

among them

Thomas Jeffersonand

Duke Universities,

enableustoprofitfromadvancesindiagnostictreatment

anddiseaseprevention.

Reading Health System is committed to serving the healthcare needs of Berks County residents into the future. Costs are escalating and reimbursements are declining, so preparing for the future demands financial strength and organizational foresight.

20

OuraffiliationwithsixotherstronginstitutionsinAllSpireHealthPartnerswillhelpimproveexpenseefficiencies,insuchareasaspurchasing,laboratoryconsolidationandinformationtechnology.AllSpirepromisesapathwaytowardfutureclinicalimprovement,throughsharedbestpracticestostreamlineprocesses,evaluatetreatmentand enhance care.

T H E A L L S P I R E A L L I A N C E

*U.S. News & World Report

21

“The Johns Hopkins Clinical Research Network collaboration on Alzheimer’s allows us to

offer cutting edge treatment to a population of patients who have minimal evidence-based

treatment options, and allows us to collaborate with top level researchers in the field.”

DAVID GEORGE, MD,VP-ACADEMIC AFFAIRS

R E S I D E N C Y P R O G R A M S

ourvibrantresidencyprograms, from primary care to our newest inpodiatryandpharmacy,help

ensurearobustpipelineofhighlycompetentmedicalprofessionals

86

current residents 9

clinical areas

150 residents trained

over the last 5 years

The7foundingmembersofAllSpireHealthPartnershavecombinedrevenuesofmorethan$10billion.

NE

W

JE

RS

EY

PE

NN S Y L V A N I A

HackensackUniversityHealthNetwork

Lancaster GeneralHealth

AtlanticHealthSystem

LehighValleyHealthNetwork

Meridian Health

WellSpanHealth

J O H N S H O P K I N S A F F I L I AT I O N

WearetheonlyPennsylvaniahospitaltocollaborateintheeliteJohnsHopkinsClinicalResearchNetwork,whichlinksphysician-

scientists with physicians who providedirectpatientcare.

VictorH.Hammel Chairman

Brent J. Wagner, MD Vice Chairman

ClintMatthews President & Chief Executive Officer

KathleenWetzel Secretary

Barbara Arner

Theodore W. Auman

Robert A. Brigham, MD

John Casey, MD

P.MichaelEhlerman

AnneFlynn,MD

ThomasF.Flynn,PhD

Brian Hard

JuliaH.Klein

Chris G. Kraras

Karen A. Rightmire

KristenSandel,MD

AdamSigal,MD

DavidL.Thun

John P. Weidenhammer

C. Thomas Work, Esq.

BenjaminJ.Zintak,III

ClintMatthews President & Chief Executive Officer

Therese Sucher Executive Vice President & Chief Operating Officer

Gregory Sorensen, MD Senior Vice President & Chief Medical Officer

DanielAhern Senior Vice President Strategy and Business Development

Mary Agnew, RN Vice President & Chief Nursing Officer

22

B O A R D O F

D I R E C T O R S S E N I O R

M A N A G E M E N T

Healthgrades

America’s100BestSpecialtyCare

• Cardiac Care• Coronary Intervention • Critical Care• Pulmonary Care• Stroke Care

Healthgrades

DistinguishedHospitalAwardfor ClinicalExcellence

This award places Reading Health among the top 5% of hospitals in the nation for clinical performance across 27 common conditions and procedures.

Other Awards

BlueDistinctionCenterforBariatricSurgeryBlue Cross and Blue Shield Association

BlueDistinctionCenterforCardiacCareBlue Cross and Blue Shield Association

BlueDistinctionCenterforKnee& HipReplacementBlue Cross and Blue Shield Association

BlueDistinctionCenterforSpineSurgeryBlue Cross and Blue Shield Association

BreastImagingCenterofExcellenceAmerican College of Radiology’s Commission on Quality and Safety and the Commission on Breast Imaging

Care AwardInternational Lactation Consultants Association

CenterofDistinctionforWoundHealing&Hyperbaric MedicineDiversified Clinical Services

CenterofExcellenceforBariatricSurgeryAmerican Society of Bariatric Surgery

Disease-SpecificCertificationasAdvancedPrimary Stroke CenterThe Joint Commission

Disease-SpecificCertificationinChronicObstructivePulmonaryDiseaseThe Joint Commission

Disease-SpecificCertificationfor HeartFailureProgramThe Joint Commission

Disease-SpecificCertificationinPneumoniaThe Joint Commission

Disease-SpecificCertificationin TotalHipReplacementThe Joint Commission

Disease-SpecificCertificationin TotalKneeReplacementThe Joint Commission

GalaxyStarAwardAssociation of Surgical Technologists

GetwiththeGuidelinesGoldPlusPerformanceAchievementAwardforHeartFailureAmerican Heart Association

GetwiththeGuidelinesGoldPlusPerformanceAchievementAwardforStrokeCareAmerican Heart Association/American Stroke Association

HighmarkQualityBlueAwardfor Emergency Department

Merit AwardNational Board of Surgical Technology and Surgical Assisting

MissionLifelineGoldPerformanceAchievementAward for Heart AttackAmerican Heart Association

PlatinumPerformanceAchievementAward ACTION Registry-GWTGNCDR

PresidentialAwardUnited Way of Berks County

U.S.DepartmentofHealthandHumanServices’ SilverMedalofHonorGift of Life Donor Program

AccreditedorApprovedby

Accreditation Commission for Education in Nursing

The Joint Commission

Pennsylvania Department of Health

American Association of Blood Banks

American Association of Cardiovascular and Pulmonary Rehabilitation

Accreditation Council for Graduate Medical Education

American Chest Pain Center

American College of Surgeons Commission on Cancer

American Osteopathic Association

Association for Clinical Pastoral Education

Commission on Accreditation of Allied Health Education Programs

Commission on the Accreditation of Rehabilitation Facilities

Committee on Accreditation of Education Programs for the Emergency Medical Services Professions

Joint Review Committee on Education in Radiologic Technology

National Accreditation Program for Breast Centers

National Accrediting Agency for Clinical Laboratory Science

Pennsylvania Medical Society

Pennsylvania State Board of Nurse Examiners

Pennsylvania Trauma Systems Foundation

Society of Cardiovascular Patient Care

Undersea and Hyperbaric Medicine Society

InstitutionalAffiliationswith

AllSpire Health Partners

Alvernia University

Drexel University College of Medicine

Jefferson Medical College of Thomas Jefferson University

The Johns Hopkins Clinical Research Network

Penn State Hershey College of Medicine

Philadelphia College of Osteopathic Medicine

Temple University School of Medicine

University of Pennsylvania Health System

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A W A R D S , A C C R E D I TAT I O N S ,

A N D A F F I L I AT I O N S

I N P A T I E N T A D M I S S I O N S

2012 30,152

2013 31,180

2014 31,442

B I R T H S

2012 3,666

2013 3,678

2014 3,740

P A T I E N TD A Y S

2012 170,879

2013 174,040

2014 172,248

KeyHospitalStatistics.For 147 years, Reading Hospital has been a leader in providing area residents with all their healthcare needs. Our “vital signs” – in terms of key yardsticks like these – have shown steady improvement over the past three years.

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A V E R A G E L E N G T H

O F S T A Y (DAYS)

2012 5.67

2013 5.58

2014 5.48

E M E R G E N C Y V I S I T S

2012 127,747

2013 130,749

2014 124,423

S U R G E R I E S

2012 18,717

2013 18,015

2014 19,372

ReadingHealthSystemPO Box 16052Reading, PA 19612-6052www.readinghealth.org