ptc.comPage 1 of 2 | Product Brief

PRODUCT BRIEF

Vuforia Chalk is a simple, intuitive real-time remote guidance and collaboration augmented reality app designed to solve the problems faced by today’s service organizations. An aging workforce, higher travel costs and more complex equipment configurations require a solution that offers immediate access to experts, wherever they may be, and enables those experts to scale the capabilities of your less experienced frontline workers facing complex or first-time challenges.

Experts on-demand

Vuforia Chalk combines AR with real-time communications to enable virtual collaboration. Not all situations require your experts to be physically present to diagnose, verify or troubleshoot problems. However, the risk of unclear communication while handling complex equipment or performing complicated, multi-step procedures could turn into a costly or hazardous mistake.

Using AR, a technician can draw digital annotations, just by using their figure, that acutely anchor to physical objects on screen. Paired with real-time communication your expert’s direction and instructions become clear and precise. Lower your costs while increasing your service responsiveness, accuracy and first-time fix rates with Vuforia Chalk.

WHY VUFORIA CHALK?

Immediate Adoption:Service can be unpredictable and ad-hoc, so ease of use is highly valuable to avoid introducing complications or risks to your existing operations. Generate immediate value to your organization with an intui-tive, powerful took that doesn’t require complex training to use. It’s as easy as a phone call.

Improve Service Quality:Both expert and technician can accurately mark-up live views to highlight details or guide solutions. Our annotations are the most precise and affix the best on physi-cal objects better than anything else in the market. Precision matters in avoiding costly mistakes.

Reduce Service Costs:Giving frontline workers access to real-time AR support from your most experienced team members reduces the time-to-repair, without the travel costs.

Faster Technician Training:Remote mentoring of new technicians via modern digital learning methods effec-tively transfers the knowledge of more experienced workers, so everyone on the team can be an expert.

Market-leading AR:The Vuforia platform from PTC is the industry leader in Augmented Reality technology for applications on iOS, Android and digital eyewear.

The Chalk AR app is the future of education, service, and support”

— Forbes

REAL-TIME REMOTE EXPERT GUIDANCE

ptc.comPage 2 of 2 | Product Brief

PRODUCT BRIEF

Increase workforce effectiveness & efficiency – anytime, anywhere.

Vuforia Chalk enables the industrial enterprise to rapidly and cost-effectively get augmented reality (AR) in the hands of service and operations technicians with the mobile devices they have today.

• Manufacturing and Service - empower technicians with remote expert guidance for service, step-by-step assembly or inspection

• On-the-Job Training - increase information retention and accuracy with ad-hoc assistance from a supervisor or trainer while a new technician completes first-time activities

HOW IT WORKS

© 2019, PTC Inc. (PTC). All rights reserved. Information described herein is furnished for informational use only, is subject to change without notice, and should not be taken as a guarantee, commitment, or offer by PTC. PTC, the PTC logo, and all PTC product names and logos are trademarks or registered trademarks of PTC and/or its subsidiaries in the United States and other countries. All other product or company names are property of their respective owners. The timing of any product release, including any features or functionality, is subject to change at PTC’s discretion.

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Technical Requirements (January 2019)

Verified Devices

For the best experience and performance - we recommend using Chalk with the latest operating systems.We verify the following platform and devices meet our standards as part of our recurring releases:* Apple iOS devices - iPhones: 5S and newer -  iPad: iPad (5th gen and newer), iPad Pro (1st gen and

newer)* Google Android devices - Google Pixel 1 and newer - Samsung Galaxy S series (S7 and newer) - Samsung Galaxy Note 8Contact us if there is a device you would like us to verify!

App StoreMarkets

Available for download in all Apple App Store and Google Play Store territories except for China and Russia.Once downloaded and installed, Chalk can be used from any location in the world with open access to the internet.

Network Connectivity

2.0 Mbps recommended for best video transmission quality. 500 Kbps minimum for video streaming.For below 500 Kbps - Chalk has a “low bandwidth” mode to operate at lower or volatile network conditions. Contact us to learn more!

Get a free 30-day Evaluation

The Vuforia Chalk evaluation program offers enterprise customers a time-limited opportunity to pilot the use cases and benefits for AR remote assistance. Your free evaluation includes:• 30-day access to Vuforia Chalk• App access for up to 50 team members• Administrative access for user

management• All commercially available features• Community support

Enroll your business at chalk.vuforia.com

Remote ExpertConnect with your workforce to

provide live guidance from anywhere with a connection

Field TechnicianConnect with a remote subject

matter expert whenever support is needed