Rebecca Mitchell1575 Forest Valley Drive Ottawa, Ontario K1C 6H9613-816-5176 • rebeccamitchell000@gmail.com

ADMINISTRATIVE PROFESSIONAL

High calibre administrative professional, bridging a wealth of experience from vari-ous industries. Recognized for being an effective worker with proven ability to pri-oritize work flow thus meeting deadlines and deliverables. Skilled communicator in English and Intermediate French, able to develop rapport with a diverse group of

professionals and promote a positive work environment.

9+ years’ experience in Administrative Assistant / Clerical capacity 11+ years’ in Customer Service field providing superior client service Knowledge of MS Office including Word, Excel and PowerPoint Demonstrated strength in problem solving and conflict resolution, adapt-

ability Demonstrated time management and multi-tasking ability Hard worker who takes initiative, uses good judgment, and is willing to

work overtime to get the job done

PROFESSIONAL EXPERIENCE

Administrative & Operations Skills Utilized the cash register, processing debit and credit card transactions Maximized store profitability through managing inventory control and cash flow Maintained up-to-date patient records in various systems by updating and input-

ting data, continuously analyzing information to ensure accuracy Prepared documents in Microsoft Word, sent and received messages and docu-

ments using fax machine or electronic mail Ordered and maintained well stocked supplies. Including verifying receipt of all

items on order Prepared daily list of patient charts

Customer Service Skills Provided quality service to clients in a timely manner, acted as a resource to cli-

ents / general public by providing advice / guidance as needed Answered telephone calls , providing information, scheduling and confirming ap-

pointments Prepared patients for dental examination and assisted the dentist during the ex-

amination Provided appropriate referrals to other professional services and agencies

EMPLOYMENT & VOLUNTEER HISTORY

Dental Assistant /Office AdministratorDr. Wojciech Rudowicz Dental Clinic – Ottawa, Ontario Nov 2004 – Present

Paskal Global Dental Clinic – Ottawa, Ontario June – July 2003 (Volunteer)Charlemagne Dental Office – Ottawa, Ontario April – May 2003 (Placement)

Greeted patients in operating room and dental clinics Prepared patients for dental examination and assisted the dentist during the

examination Demonstrated excellent eye and hand coordination in a fast-paced environment Assisted with procedures such as cleanings, suctioning, retraction of cheek and

tongue Cured composite restorations and assisted with amalgam fillings, crowns and

bridges, implants, extractions and surgeries, as well as r.c.t, orthodontic and denture procedures

Maintained high standard of excellence by: sterilizing instruments and equipment, changing solutions daily and performing daily quality control checks on the steam autoclave for biological testing

Developed x-rays, making duplicates when necessary and maintaining the changing solution

ServerShepherds of Good Hope – Ottawa, Ontario Oct – Nov 2007 (Volunteer)

Prepared meals Served clients

Customer Service, Sales, Cashier, Inventory Shoppers Drug Mart – Ottawa, Ontario June 2001 – Sept 2005Global Shoes Company – Ottawa, Ontario April 2000 – Aug 2001

Greeted and assisted customers in a friendly and professional manner Listened and answered customer questions and concerns Utilized and balanced the cash register, processed debit and credit card

transactions Ordered, maintained and stocked supplies. Performed price checks and removed expired stickers and items Reached weekly sales quotas

Office Administrator St. Peter’s High School – Ottawa, Ontario April 1995 – Oct 1998 (Placement)

Provided office support to teachers and other staff members Completed prints, photocopies, and scans of documents Performed all other duties as requested

EDUCATION

Dental Office and Chairside Assisting DiplomaCareer Canada College – Ottawa, Ontario 2003

Ontario Secondary School DiplomaSt. Matthew High School – Orleans, Ontario 2002

References available upon request