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Intrapreneurship & Innovation:Challenges, Opportunities & Trends
SLA 2015 Annual Conference June 14, 2015
LOIS KELLY & CARMEN MEDINA
@RebelsAtWork
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Why isn’t anyone talking about how hard it is to create change inside organizations?
Why is most attention on leaders? Why isn’t anyone helping the individual change agent?
1. Effective rebels2. The Change Quest3. If you’re the boss4. Open mic
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The top reasons my organization resists change:
1. Execs will never agree to it2. Not enough resources/too expensive budget3. We’ve tried that before and it didn’t work 4. Like the way things are
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My biggest challenge in creating change is:
1. Afraid I might hurt my reputation/career2. My boss is resistant to most new ideas3. I hate dealing with conflict and controversy4. Working through approval processes makes me
crazy5. My ideas go against the culture of my
organization
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Think of someone you know who has managed to create change.
What did she or he do particularly well?
Troublemakers Good Rebels
Complain Create
Break rules Change rules
Me-focused Mission-focused
Problems Possibilities
Alienate Attract
Energy-sapping Energy-generating
Assertions Questions
Pessimist Optimist
Point fingers Pinpoint causes
Worry that… Wonder if…
Obsessed Reluctant
Source: Rebels At Work
The Change Quest
See nee
d
Face fears
Prepare
Frameissue
Enlistsupport
Communicate like activist
Engage in
conflict
Succeed or quit
Assess Reframe Adjust
See nee
d
Low Medium High
How much value would this idea provide?Do I believe it’s possible?
How much do I want to do it?
Will other people support it?
Is the idea worth your effort?
What assumptions, love, and magical thinking mightbe in the way?
Face fears
SAME DIFFERENT
How do you want things to be the same of different in the future?
•We can’t do that because….
•We can do that IF
ResiliencyCredibilityRelationshipsOrganization landscapeOrganization readiness
Prepare
Show what’s at stakeConnect to what’s truly valuedWalk people into the futureShow the idea can work
Frameissue
10% support: idea will be adopted
http://news.rpi.edu/luwakkey/2902Enlist
support
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Urgency + purposePersuasion scienceEasy to supportProcess vs. presentationCommunicate
like activist
There can be no change without conflict.
• Invite conversation + listen• Get skilled: difficult conversations• Master the meeting• Use good questions• Learn from anger + manage it• Address desire for certainty + ROI
Engage in
conflict
Refine,Reset
Know when to quit
Succeed or quit
If you are the boss….
Be kind: Safety
Call bullshit and be called on bullshit: Authenticity
Invite cognitive diversity: Creativity
Friday, June 2624-hour online REBEL JAM
Resources, newsletter, posts:
www.Rebelsatwork.comwww.facebook.com/RebelsatWork
@RebelsatWork@LoisKelly
@Milouness