Receipt/Panel Printer

Installation Manual Ver. 1.00

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Contents

1. Introduction .......................................................................................................... 3

2. Setup Procedure ................................................................................................. 3

3. Check the Package Contents & Printer Setup ................................................. 4

4. Install the Windows Driver ................................................................................. 4

4.1 Connecting the Printer with a USB Cable ............................................................................ 5

4.1.1 Procedure ........................................................................................................................................ 6

4.1.2 Notes for Specific Models .............................................................................................................. 7

4.1.3 Precautions ..................................................................................................................................... 9

4.2 Connecting the Printer with a Serial Cable ........................................................................ 11

4.2.1 Procedure ...................................................................................................................................... 12

4.2.2 Notes for Specific Models ............................................................................................................ 15

4.2.3 Precautions ................................................................................................................................... 17

4.3 Connecting the Printer via a Wired or Wireless Network ................................................. 18

4.3.1 Procedure ...................................................................................................................................... 19

4.3.2 Precautions ................................................................................................................................... 20

4.4. Connecting the Printer via Bluetooth ................................................................................. 21

4.4.1 Procedure ...................................................................................................................................... 22

4.4.2 Precautions ................................................................................................................................... 25

5. Memory Switch Setup ....................................................................................... 26

5.1 Setup from the POS Printer Utility ....................................................................................... 26

5.2 Manual Setup by Printer Operations ................................................................................... 26

6. Test Print ............................................................................................................ 27

6.1 Print the Test Page ................................................................................................................. 27

6.2 Example of Printing from an Application ............................................................................ 28

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1. Introduction This manual provides an explanation of the steps to install the printer, from first setting up the printer to

installing the standard Windows printer driver.

Refer to the user's manual of the printer and the Windows driver installation guide when reading this

manual. The user's manual of the printer and Windows driver installation guide can be found on the

included CD-ROM or obtained from the following website.

When using a software development kit (SDK), contact the developer of the application software.

■ Printer user's manuals

http://www.citizen-systems.co.jp/english/support/download/printer/document/user/box.html

■ Windows drivers

http://www.citizen-systems.co.jp/english/support/download/printer/driver/windows/drv30-e.htm

2. Setup Procedure

Check the Package Contents

Printer Setup

Install the Windows Driver

Memory Switch Setup

Test Print

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3. Check the Package Contents & Printer Setup Check to see if all appropriate items were included in the package. Contact the dealer if any items are

missing or damaged.

Check the user's manual of the printer for the package contents and setup procedure because these

will depend on the printer model.

4. Install the Windows Driver If the printer will be connected to a PC, the Windows driver must be installed. Check the connection

method and install the Windows driver according to the appropriate procedure.

Connecting the Printer with

a USB Cable

Connecting the Printer with

a Serial Cable

Connecting the Printer via

a Wired or Wireless

Network

Connecting the Printer via

Bluetooth

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4.1 Connecting the Printer with a USB Cable

(1) Install the Windows Driver

(2) Connect the Printer to the PC

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4.1.1 Procedure

(1) Install the Windows Driver

Install the Windows driver.

Obtain the installer and install the Windows driver according to the directions in the installation guide. In

order to acquire the printer status, you must also set "Busy Condition" to "Full" in the memory switch

settings for the printer. Refer to "5. Memory Switch Setup" for how to change memory switches.

(2) Connect the Printer to the PC

Connect the printer to the PC and turn ON the printer's power. The printer will be automatically

detected and the driver will be installed. Always finish installing the Windows driver before

connecting the printer to the PC.

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4.1.2 Notes for Specific Models

■ CT-P29x

When connecting the CT-P29x to the PC via USB, the initial USB setting on the printer is the VCOM

setting.

To use the printer as a normal USB device (printer class), set DIP switch 3 to ON.

The operation panel cover must be removed to set the DIP switch. Remove the operation panel

according to the following procedure.

1. Turn OFF the power.

2. Press the hooks on both sides of the case and remove the operation panel cover.

3. Set the DIP switch.

4. Reattach the operation panel cover.

(The printer will not function when the operation panel cover is not reattached.)

■ Notes

If the printer is connected to the PC with the VCOM setting, the printer will be recognized as

"Thermal Printer" in Device Manager. To use the printer as a normal USB device, set DIP switch 3

to ON.

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■ CT-S280

The CT-S280's USB interface operates only as a virtual serial port (virtual COM). For this reason,

use the following two procedures for the driver installation.

1. Install the virtual COM driver

The dedicated CT-S280 virtual COM driver must be installed on the PC. Follow the installation

guide and install the dedicated CT-S280 virtual COM driver on the PC. The installer and installation

guide can be found on the included CD-ROM or obtained from the website where the Windows

drivers are made publicly available.

2. Install the CT-S280 printer driver

Obtain the Windows driver installer, and install the Windows driver according to the directions in the

installation guide. Select "COM*" when selecting the port during installation. The installation will not

finish and the printer will not work if you select USB.

■ Notes

The settings of the virtual serial port on the printer are a baud rate setting of "115200" and a flow

control setting of "Hardware". Set the communications settings on the PC to the same

settings as the printer. If the communications settings are not the same, errors will occur, such as

the inability to print or printing garbled characters, and the printer will not print correctly.

Refer to the installation guide for how to configure the communications settings of the virtual serial

port.

Always turn ON the power in this order: PC → printer. When multiple USB printers are

connected to a single PC, the USB port numbers may be assigned in the order that the printers

were connected to the PC. You may need to lock down the order for turning ON the printer power

to always set the same USB port number assigned to the virtual COM ports.

If the USB cable is disconnected or the printer power is turned OFF while printing from a virtual

COM port, some time will be required for recovery.

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4.1.3 Precautions

When the printer is connected to a PC with Windows 8 or higher, the printer may not be able to

print immediately after the printer installation has finished. To avoid this problem, restart the PC

immediately after printer installation, or use the printer after opening the following dialog box.

Always finish installing the Windows driver before connecting the printer to the PC.

The USB interface may be easily affected by noise, depending on the host and environment. If the

printer frequently goes offline, implement countermeasures for noise, such as using a cable that

is resistant to noise with ferrite cores attached to both ends.

If the installation fails for whatever reason with the USB interface, and the driver also cannot be

uninstalled, the printer may be recognized as an unknown device in Device Manager in Control

Panel. Delete the unknown device in Device Manager.

If the printer is connected to the PC through a USB hub, operation failures may be caused by other

devices connected to the hub. Directly connect the printer to a USB port on the PC without

using a hub.

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After the printer has been installed, do not switch the printer to a different USB port. The

printer may not be able to print effectively if switched to a different USB port. In this situation, first

uninstall the driver, and then reinstall it.

Windows 7 assumes that the PC will be connected to the Internet when installing a printer

driver. If the PC is not connected to the Internet, the installation will not finish correctly, even

though the installer has finished working. "Thermal Printer" will be displayed for the item in Devices

and Printers, and the triangular warning mark will be displayed. In this situation, finish the

installation with the following procedure.

1. In Devices and Printers, right-click "Thermal Printer" and select "Troubleshoot".

2. On "Install a driver for this device", select "Apply this fix". The wizard will automatically search

for the driver that has been locally installed, and finish the installation.

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4.2 Connecting the Printer with a Serial Cable

(1) Check the Serial Cable Wiring

(2) Install the Windows Driver and

Assign CITIZEN COM Port

(3) Serial Port Setup

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4.2.1 Procedure

(1) Check the Serial Cable Wiring

Use a cable that has been wired as shown in the diagrams below.

If the printer will be connected to a normal PC, a cable called a crossover cable can be used.

(2) Install the Windows Driver and Assign CITIZEN COM Port

Obtain the installer and install the Windows driver according to the directions in the installation guide.

To use the status function of the driver with the serial interface, you must use the CITIZEN

COM Port Monitor. Assign the CITIZEN COM Port Monitor to an existing serial port. Assign the

CITIZEN COM port according to the installation guide.

(CT-S251 only)

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(3) Serial Port Setup

Always set the printer and PC serial communications conditions to the same settings.

■ PC settings

If you are using Windows 7, right-click the printer icon and select "Printer properties" as shown in the

following screenshot.

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On the printer's properties dialog box, you can change the port the printer uses for printing by selecting

the Ports tab. To change the serial port settings, confirm that the serial port has been selected, and

then click "Configure Port".

Change the port settings based on the serial port settings of the printer. Click "Apply" when you are

finished.

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■ Printer settings

Change the memory switch settings. Check the user's manual of the printer because how to configure

the memory switch settings will depend on the printer.

4.2.2 Notes for Specific Models

■ CT-P29x

Depending on the model of printer that is used, you may have to wire the printer yourself. Refer to the

following pin assignments to wire the printer.

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a. For the ERROR and PE LEDs, 330 Ω of resistance is put on the circuit side to limit current to 10

mA. Use LEDs with forward voltage rated at approximately 2 V when using these terminals. The

control board may be damaged if an LED is used that exceeds 10 mA.

b. Apply the drive voltage for the power supply terminals (pin 7 to 12) and GND (pin 13 to 18) to all

pins in order to ensure capacity.

*Use GND pins 4 to 6 to ground the interface. If not required, we recommend using these pins

together with pins 13 to 18 as a common ground.

c. The serial interface is equipped with a RS-232C driver and receiver. Always use the serial interface

at the RS-232C levels.

d. Pull up the RESET terminal (pin 39) with 3.3 kΩ of resistance. If this terminal will not be used, set it

to normally closed.

e. Either the serial interface or the parallel interface can be used.

*Either interface can be used, but they cannot be used at the same time.

f. The included cable is approximately 300 mm long. Adjust the length of the cable as required.

However, extending the wiring by an excessive amount may cause malfunctions due to noise.

*Take noise into consideration and cut wires that will not be used at the base of the wire.

g. Pin 19 is not used inside the printer. Do not connect pin 19 to the other device.

■ Notes

Incorrect wiring may damage both the printer and the other connected device. Take extra

caution when wiring the printer.

■ CT-S280 / CT-S281

The CT-S280 and CT-S281 do not have RTS and CTS signals, so the printer will not work if the host is

performing RTS/CTS control. Change flow control to Xon/Xoff control or another type of flow control.

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4.2.3 Precautions

If CITIZEN COM is not used and a normal serial port is used with the driver that includes the status

monitor, it may not be possible to acquire the status of the printer. Always use CITIZEN COM.

Do not use a straight cable; use a crossover cable.

Always set the printer and PC to the same serial communications conditions (baud rate,

data bits, parity bits, etc.). If the settings are different, errors will occur, such as the inability to

print or printing garbled characters, and the printer will not print correctly.

When printing via the serial interface, other applications that communicate using the same serial

port may not operate correctly. In this situation, the problem can be avoided by changing the

printing output destination to a different port in the port settings on the properties dialog box of the

printer driver.

No assurances about performance can be made when the printer is connected through a USB

conversion cable. Always connect the printer directly to the PC with a serial cable.

The serial interface is not suited to printing large amounts of data, such as graphics and

gradations, because of its slow communications speed. Lines may appear in the printed results,

or the paper may not feed correctly. Try changing the following memory switch settings. Refer to "5.

Memory Switch Setup" for how to change memory switches.

1. Increase the communications speed of the serial baud rate.

2. Lower the printing speed level.

If printing does not improve even when those settings are changed, review the print data or

consider switching to an interface with a higher communications speed, such as USB.

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4.3 Connecting the Printer via a Wired or Wireless Network

(3) Install the CITIZEN TCP/IP Port

Monitor

(4) Install the Windows Driver

(2) Network Setup

(1) Prepare Necessary Equipment

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4.3.1 Procedure

(1) Prepare Necessary Equipment

Prepare the necessary equipment to connect the printer to the network, such as the router, access

point, and hub. Refer to the user's manuals of the equipment for how to configure and use the

equipment.

■ Connection example (wired network connection)

■ Connection example (wireless network connection)

Internet

Router

Hub

PC

Printer

Internet

Access point

Router

PC

Printer

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(2) Network Setup

Configure the printer's network settings. Refer to the interface board manual for how to configure the

network settings. The manual can be found on the included CD-ROM or obtained from the following

website.

http://www.citizen-systems.co.jp/english/support/download/printer/utility/software/index.html

(3) Install the CITIZEN TCP/IP Port Monitor

When using the wired or wireless network interface, use the CITIZEN TCP/IP Port Monitor to monitor

the status of the printer. If the CITIZEN TCP/IP Port Monitor is not used and the standard TCP/IP port is

used with the driver that includes the status monitor, it may not be possible to acquire the status of the

printer. Always use the CITIZEN TCP/IP Port Monitor.

Refer to the CITIZEN TCP/IP Port manual for how to install the CITIZEN TCP/IP Port Monitor. The

CITIZEN TCP/IP Port Monitor installer and manual can be found on the included CD-ROM or obtained

from the website where the Windows drivers are made publicly available.

(4) Install the Windows Driver

Install the Windows driver.

Obtain the installer and install the Windows driver according to the directions in the installation guide.

4.3.2 Precautions

We recommend installing the CITIZEN TCP/IP Port Monitor before installing the Windows driver.

When a printer is connected to multiple PCs via a wired or wireless network and one of those PCs

is turned OFF without terminating the network connection, the printer will check if communications

have been interrupted and stop the network connection with that PC, but the printer will stop

communicating with other PCs while it is performing that check (maximum of 180 seconds).

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4.4. Connecting the Printer via Bluetooth

(1) Pair the Printer and PC

(2) Install the Windows Driver

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4.4.1 Procedure

(1) Pair the Printer and PC

To use Bluetooth, the printer and PC must be paired so they will recognize each other. This section

uses the CT-S251 installation as an example. (The procedure may not be the same as this,

depending on the PC.)

A: Search for Bluetooth devices

Check that Bluetooth on the host PC has been enabled, and then search for Bluetooth devices.

Right-click the Bluetooth icon in the taskbar on the desktop, and then click "Show Bluetooth Devices".

Check that Bluetooth is on, and then select CT-S251_XX (XX is the last two digits of the unique

Bluetooth device address. Check the user's manual of the printer because the display of this will

depend on the printer model.) to pair the printer.

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B: Pairing

When you enter the passkey (last four digits of the Bluetooth device address) and confirm the pairing,

"Driver is unavailable" will be displayed.

*You may not be prompted for the passkey, depending on whether or not the host SSP (Secure Simple

Pairing) feature is enabled.

(2) Install the Windows Driver

Return to the desktop, right-click the Bluetooth icon in the taskbar, and then click "Open Settings". On

the COM Ports tab, check the COM port (outgoing) that has been assigned to the Bluetooth printer.

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On the Port Selection dialog box when prompted during printer driver installation, select the port that

you checked in the Bluetooth Settings.

When the installation has finished, open Devices and Printers in Control Panel and check if two icons

are created with the printer driver name and CT-S251_XX (XX is the last two digits of the unique

Bluetooth device address).

*The CT-S251_XX icon is not the driver. When Bluetooth on the PC is disabled, this icon will be grayed

out.

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4.4.2 Precautions

How you pair the printer will differ depending on whether or not the host PC's SSP (Secure Simple

Pairing) feature is enabled. On a host PC with the SSP feature, the printer will be paired without

any additional work. On a host PC without the SSP feature, you will be prompted for the passkey.

Enter the passkey. The passkey to enter is described below.

Passkey: The last four digits of Address printed on the test print page (A through F are capital

letters when included in the passkey)

Example: If Address is 01:23:45:67:89:AB, the passkey is "89AB".

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5. Memory Switch Setup In order to acquire the printer status when an error occurs, you must set "Busy Condition" to "Full" in

the memory switch settings for the printer.

There are two methods to change the memory switches.

5.1 Setup from the POS Printer Utility

The POS Printer Utility is available to allow you to easily configure the memory switches. Visit the

following website to download the POS Printer Utility and to learn how to use it.

http://www.citizen-systems.co.jp/english/support/download/printer/utility/software/index.html

5.2 Manual Setup by Printer Operations

You can change the memory switch settings by manually operating the printer. Check the user's

manual of the printer for manual setup of the printer.

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6. Test Print

6.1 Print the Test Page

1. If you are using Windows 7, right-click the printer icon and select "Printer properties" as shown in

the following screenshot.

2. On the General tab, click "Print Test Page" and check if the test page could be printed.

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6.2 Example of Printing from an Application

This section introduces a printing example from an application. This example explains printing from the

Layout (Utility) SDK provided by CITIZEN. Visit the following website for a detailed explanation of the

Layout (Utility) SDK.

http://www.citizen-systems.co.jp/english/support/download/printer/sdk/layout.html

1. Download the Layout (Utility) SDK setup file, user's guide, and sample program provided by

CITIZEN from the above website.

2. Install the Layout (Utility) SDK according to the user's guide.

3. When you decompress the sample programs, you will find samples created with Visual Basic 6.0

and Visual Studio 2010. Try printing from the sample created with Visual Studio 2010.

4. Open the "VCS2010¥Sample1¥TestPrint¥bin¥Release" folder and run "TestPrint.exe". The run

confirmation dialog box will be displayed. Select "Yes".

5. You can select the printer in the "Printer" area. Select an installed printer and click "Print" to print

using the Windows driver.

*If the printer name does not appear here, then the Windows driver has not been correctly

installed.

Reinstall the printer driver.

6. Try the other samples. You can print them using the same procedure.