Receptionist PC Console - centurylink.com · •You have access to several directory options within the Receptionist Console • Favorites allows you to identify individuals you want

Receptionist PC Console

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Receptionist PC Console - Description

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Features

• Real time access to employee directory

• Monitor status of employees

• Integrates with your physical phone

Manage Calls

• Click to dial, click to answer

• Drag/drop to transfer calls

• Easily establish conference calls

Software vs Hardware

• Calls can be processed using the software application

• Or calls can be processed using the phone in a traditional manner





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Launch Receptionist Console

• Log into your End User Portal

• Enter your User ID (refer to your Welcome Email)

• Enter your Password (refer to your Welcome Email)

• Click the Log In button • Click on the Receptionist PC

Console link




Receptionist PC Console – Log In

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Launch Receptionist Console

• Enter your User ID

• Enter your Password

• Check “Stay signed in” check box

• Click Sign In

It is suggested that

you bookmark this

page for easy access!




Receptionist PC Console – Screen Overview

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Call Console

• Call processing pane

Contacts

• Directories pane

Call Console

• All call processing can be

managed via the Call

Console pane

Contacts

• Manage contacts for your

Enterprise (company) or

add/manage personal

contacts

Note: The Receptionist Console software integrates with your physical phone device. All call processing, i.e., answering,

transferring, conference, etc., can be done from the software or the physical phone.




Receptionist PC Console – Call Console

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Click ANS to answer

an incoming call

Click End to release

the call from the

console

Call Console


Contacts






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Held Call

Active Call

Incoming Call

• Call status is easily identified by the status Icon next to each call

• To answer an incoming call WITH a call in progress, click the ANS button, this will automatically place

your existing call on hold

Call Console


Contacts






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Click to ANS, CONF,

TXR, HOLD or END

Call Console


Contacts





Receptionist PC Console - Contacts

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• You have access to several directory options within the Receptionist Console

• Favorites allows you to identify individuals you want to monitor for phone status

• Enterprise directory is a real time directory that contains contacts from your entire company

• Personal directory will contain contacts personal to you that you can add and delete

• Search provides you the option to Search from all directories for a specific individual

Call Console


Contacts






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Enter Search or partial

search Click on any Contact

within a directory to

view contact

information

Click the Call button to

dial that contact

Search Field

Status

View the Status for

specific individuals

Call Console


Contacts






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Enter a name in the

Search field

Entries meeting that

criteria will be filtered

from the entire directory Click the CALL button

to send a call to that

individual

Call Console


Contacts






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Within the contact, click Notes

to enter a note or information

about the contact, such as, “On

Vacation”, and click OK

After clicking OK, you will be able to

view the note you entered for that

contact

Call Console


Contacts





Receptionist PC Console – Outgoing Call

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• To make an outbound call, manually enter or copy/paste a

Number in the dialing field

• Click the Phone button to send the call

• OR, click the Call button within a contact

to place a call to that individual

Call Console


Contacts





Receptionist PC Console – Transfer

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• With a call in progress, find the individual you want to transfer the call to within your Contact Directories

• Click the TXR button, OR grab the call from the Call Console screen and left-click to Drag/Drop the call to

the contact

• The call will be answered or roll to voicemail

• To send the caller directory to voicemail, click the VM button

Call Console


Contacts





Receptionist PC Console – Conference

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• All parties included in the

Conference call are displayed in

the Conference Call field

• Click HOLD to place either party

on hold

• Drop any party by clicking END

• Click LEAVE to leave the

conference call and the other

parties will remain connected

• With two calls in progress,

click the CONF button

• The three parties will be joined

into a conference call

Call Console


Contacts






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• If you are not sure what a button or tool is for, hover

over the button for a brief description anywhere

within the Receptionist Console

Call Console


Contacts






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• You can monitor the status of

individuals from your Enterprise, that

are designated as “Favorites”

• Expand the Favorites directory

• Status will change as your contacts’

phone status changes

• Idle

• Busy

• Ringing

• Unknown

• Do Not Disturb

• Call Forward Always

Call Console


Contacts






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Thank you!

Documents

Receptionist PC Console - centurylink.com · •You have access to several directory options within the Receptionist Console • Favorites allows you to identify individuals you want