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2

Recommerce Group

ReCommerce overview: CSR at the heart of our business

2,7 MillionsCollected phones

since 2009

by Recommerce

€ 220 MillionsCumulated Revenue

since 2009

REFURBISHED

108 000tons of raw

materials saved

€ 140 millionsBack to consumers

K€ 138Given back to charities

6327tours du monde en avion

81 000tons of CO₂ saved

Equivalent of

round the world

trips by planes.

RESELL

7000

Points of

Sales

Lots of Certifications

& RewardsISO14001, ISO9001,NEXT40, Gold status

with Ecovadis

€60 millions

Funds raised

in 10 years

€

10 yearsof experience

Corporate Social Responsibility: ReCommerce DNA

9

433 886Collected phone in 2018

600 000+As a target for FY 2019

Our business: Be at the heart of Corporate

Social Responsibility

97 % of collected smartphones are refurbished & resold

REFURB

RECYCLING

BUYBACK

RESOLD COLLECT

Preserve the Planet

Avoided CO₂ for each refurbished smartphone by

ReCommerce

* Source : APPLE website,

environmental report on

iPhone 7 32 GB

** Source: Sustainable Metrics

study conducted for

RECOMMERCE on iPhone 7

Production

Utilisation

Transport

Recycling

81 000 tons of CO₂ have been avoided between 2009 and June 2019.

Between July 2018 & June 2019, 13 016 t of CO2 have been avoided.

Saving of

47 kg**

Eq CO₂

Per refurbished

smartphone56 kg*

CO₂

78 %

1 %3 %

18 %

9 kg**

CO₂

56 %

22 %

11 % 11 %

NEW VS.

Saving of

34 to40 kg**

of raw materials

per refurbished

smartphone

Motherboard &

components :

18 kg

Casing : 17 kg

Screen: 5 kg

Battery : 2 kg

Other:2 kg

Spare parts

& new

accessories:

4 to 10 kg 4 to

of rawmaterials

10 kg**44 kg*

Raw

materials

needed

REFURBISHED

Raw materials avoided, for each refurbished

smartphone by ReCommerce

NEW VS. REFURBISHED

** Source: Sustainable Metrics

study conducted for

RECOMMERCE on iPhone 7

* Source : https://www.wissenschaftsjahr.de/2012/die-rohstoff-

expedition/die-rohstoff-expedition/lebenszyklus-

eines-handys.html)

Thanks to ReCommerce 108 000 tons of raw materials have been avoided

between 2009 and June 2019. From July 2018 & June 2019, 18 000 tons have

been avoided.

Responsible Refurbishment & Product Quality

ECOVADIS : Gold Standard

ReCommerce is part of the 5% best in

class company in CSR. Indeed

ReCommerce has been granted again in

2019 Gold standard by EcoVadis.

ISO 9001:2015 / ISO 14001 : 2015 cerifications

Recommerce is certified ISO 9001.

Recommerce is also ISO 14001 certified, which is the

highest standard in environment.

Quality markRecommerce is leading in France and in Europe on developping

quality mark to ensure that refurbished products are of highest

quality standard to make sure customers are satisfied by

refurbished devices. Thus, those customers will recommend

purchase of refurbished devices.

Illustrative

A glance at our partner factories (1/3)

7Strictly confidential | Recommerce Group

Illustrative

A glance at our partner factories (2/3)

8Strictly confidential | Recommerce Group

Our product range

9

Product offering

Recommerce offers top quality products within a diverse range of

offering coming with a 12-mont warrantee

10Strictly confidential | Recommerce Group

• Certified quality products

• OEM genuine parts

Quality

• Multi brand – multi grade

• Multi-lingual packaging and client support

documents

• Fully kitted boxes with certified new accessories

• 12 month warranty with online

management of warranty claims

• Warranty card included in the box

Diversity offering

Guarantee !

Repairs

Overall, 35+ tests are applied to each device in order to ensure full

functionality and total security and compliance

ShippingAdvanced

tests

Quality

Controls

Storage

Packaging

Ou

r ER

P Is

de

sig

ne

d w

ith

re

spe

ct

to t

he

ma

rke

t’s

co

nst

rain

ts : t

rac

ea

bili

ty, c

ost

s, q

ua

lity a

nd

tim

e

Reception

and

registration

Data

deletion

Screaning

tests

Recharging

& Cleaning

Photo in case of

discrepancy- Power on (until the home screen)- iPhone blocking (option FMI) /

Android- Touchscreen and display functions- Cosmetic tests

SCREANING TESTS

- Buttons - Connections - Wi-Fi - In-Bound / Out-Bound calls - Camera (front / back) - Speaker and microphone - Rust - Bluetooth - Proximity sensor - Accelerometer - NFC - Video - Battery capacity (80% minimum)- Replacement (removable

components), …

ADVANCED FUNCTIONALITY TESTS

All of our operations are individually managed and tracked by our ERP

11Strictly confidential | Recommerce Group

Our Buyback & Trade-In

Solutions

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partners needs

Recommerce proprietary IT solution can be implemented into

different interfaces, covering the full span of our

Main partners

Key functionalities

Target end user

B2B platform PoS Platform Consumer website Self-assessment app

IT integration

• Buyback program operator

• Stand-alone platform• White-label platform

• Program conditions and fees• Pick-up booking /monitoring• Process progress monitoring• Tests final report• Payment dashboard

• Buyback program operator

• Stand-alone platform• API integrated platform

• Step by step assessment support

• Program conditions and fees• Stock management• Sales dashboard

• Final consumer

• Stand-alone website• API integrated website

• Step by step assessment

support• Program conditions and fees• Pick-up booking and

monitoring• Progress monitoring

• Final consumer

• Stand-alone app• API integrated app

• Step by step device

assessment• Program conditions and fees• Pick-up booking and

monitoring• Progress monitoring

For illustration only

Recommerce

develops

customized

platforms

Forward buyback & early upgrade

13Strictly confidential | Recommerce Group

Use case – Bouygues Telecom

Recommerce has implemented several RV management best

practices for its partnership with Bouygues Telecom

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Recommerce commitment

• Predefined and

guaranteed Residual

Value

• Firm guarantee on the

trade-in price up to 48

months after time to

market

• Full support of the

financial risks through

off balance sheet

commitment

• Total IT integration within the partner IT

system via API interface

Key results example - illustrative

30

60

20

40

25

20

0

80

5

140

0

160

100

15

120

10

Residualvalues (€)

Trade-in volumes (000)

Residual value

Commitment RV RecommerceTrade-in volumes

Strictly confidential | Recommerce Group

2018 Market study

Mobile device 2nd life

15

16

155 m units sold in 2018 (+29% p.a. since 2014). A continuously growing

market that should attain 290m units in 2022

World smartphone market [m units]

5680

120140 155

290

2015 20182014 20172016 2022

+29% p.y.

+17% p.y.

• Increasing adoption of

leasing plans in th US (T-

Mobile, Verizon, AT&T),

driving the growth of the

refurbished market

• Global market is

becoming more

professional with a

couple of consolidated

players (Recommerce,

Bright Star) and tiers 1

resalers, i.e. Amazon

Source : Statista, IDC Worldwide Quarterly Mobile Phone Tracker, Recommerce

1 302 1 437 1 473 1 466 1 404 1 574

Ne

w

Sm

art

ph

on

e (

mu

)

Re

furb

ish

ed

Sm

art

ph

on

e (

mu

)

1.1 Market Trend World

Strictly confidential | Recommerce Group

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Global refurbished market driven by the USA: 23% of the world market,

with a steady 18% 2017-2018 growth

Refurbished smartphone vs. new : 2017-2018 growth(%)

Latin Am.FranceUSA India

Average

= 16%

SE AsiaAfrica

10%

-5%

Average

= 4%

18%

-21%

7%

40%

19% 20%

3%7%

15%

6%

Refurbished NewUSA = 23% of

world

refurbished

market

Detailed next

slide

Source : Counterpoint Technology Market Research, Recommerce

• Buyback programs of

carriers, OEM and e-

commerce players drive

the trend, and increase

the market offer

• Emerging market growth

driven by price

sensitiveness of

consumers

1.1 Market Trend World

Strictly confidential | Recommerce Group

18

A 2.1 m unit French market

Smartphone sales evolution [2016–2018, m units]

A growing market for refurbished devices estimated at €425 M…

2.0

2016 2017

1.9

2018

2.1

+5.1% p.y.

20.2

2016

19.118.2

2017 2018

-5.1% p.y.

… and a continuously decreasing market for new devices

Source : GFK, Recommerce

1.1 Market Trend France

11,7 %

Share of refurbished vs

new

Strictly confidential | Recommerce Group

2nd life market potential in

France

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February 2019

(2nd wave)

20

73% of French consumer have heard of professional buyback

solutions/programs, 11% have tested them

Reselling my device – done during 12 last months

73% have heard of

professional buyback

solutions (+3pts) 73%

10%

27%

11%

79%

Have heard

of

Have sold

their device

48% kept it

18% gave it

7% recycled it (-5%)

5% to a carrier (-2pts)

4% to a retailer (+2pts)

2% to a manufacturer

70% did not have a

precise idea of the price

of their device

Although consumers know them, professional buyback solutions are still

little used.

Price is not a key lever

80% for Bouygues

Telecom’s clients

• 21% sold it

o 30% of 16-34 y.o.

o 35% of iPhone owners

Strictly confidential | Recommerce Group Source : Etude Kantar : Les Français et la Reconsommation, février 2019

1.2 Recommerce | Kantar study

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Carrier buyback programs

Services expected from ones carrier? (% of “fully agrees”)

Source : Etude Kantar : Les Français et la Reconsommation, février 2019

Free personal data

erasing

Free personal data

transferB

uy

ba

ck

be

ne

fits

48%

42%

37%

Instant cash desk

discount

24%

22%

22%

The feeling my needs

are fulfilled

A good reputation

to my carrier

The feeling of being

heard and considered

The will to remain a

client of the carrier

24%

Strictly confidential | Recommerce Group

Main expectations Buyback program impact

1.2 Recommerce | Kantar study

54 avenue Lénine 94250 Gentilly – France

recommerce.com