Head of ICT

Bromsgrove District Housing TrustBuilding excellent communities with passion and pride.

Recruitment Pack

Application for Head of ICT 2

Letter to Applicant Page 3

About bdht Page 4

Our Vision, Mission and Values Page 5

Benefits Page 6

RoleProfile Page 7

PersonProfile Page 10

Contents

Application for Head of ICT 3

September 2019

Dear Applicant

Re: Application Pack – Head of ICT

At bdht,weareproudofourstaffandtakegreatcaretoselectthebest.Successfulapplicantsaregiveneveryencouragementtodevelopandgrowwithinthebusiness.

Wenowneedsomeoneproactiveanddynamictoworkinanexcitingareaofourbusiness.You’llneedimaginationandabilitytoadapt.Forus,yourattitudeisjustasimportantasyourskills.Ifyouthinkyou’rethepersonwearelookingfor,pleasespendsometimeandthoughtcompletingtheonline application form and submit it by 4pm Monday 30th September 2019.

FirststageinterviewswillbeheldonFriday 11th October 2019. SecondstageinterviewswillbeheldonFriday 18th October 2019.

Ifyouhaveanyqueries,pleasecontactEmmaMorris,HeadofHR,on01527 557590.

Yourssincerely,

MarkRobertsonChiefExecutive

Letter to Applicant

Application for Head of ICT 4

bdhtisanaffordablehousinglandlordbasedinBromsgroveintheWestMidlands.Theorganisationownsandmanagesover4,000dwellings,whicharecomprisedofsocialrent,marketrent,sharedownershipandspecialistaccommodationforthosewithdifferentneeds.bdht also manages homelessnessundercontractonbehalfoftheLocalAuthority.Weareastrong,well-respectedandfinanciallyviableindependentbusiness.

WehaveanimportantrolewithinthecommunitiesofBromsgroveandthesurroundingareasandwearestronglycommittedtoremainingindependent.TheorganisationwascreatedinApril2004whenitpurchasedtheoriginalstockfromBromsgroveDistrictCouncil.Sincethattimebdhthasbeenveryactiveinbuildingnewhomes,increasingthetotalstockbyover10%inthelastfiveyears,providingmoreaffordablehousingsolutionsforpeopleinneed.

Thebusinessisregisteredasacharityandoperatesonanot-for-profitbasis,butisfirstandforemostacommercialbusiness,albeitonethatfocusesuponsocialoutcomes.

bdht employs131peopleandisdedicatedtoprovidingexcellentservicesthroughbeingacommittedlearningorganisation.Mostofourmiddleandseniorleadershavebeendevelopedwithinthebusinessandwehaveamajorcommitmenttoidentifyingtransferableskillswithinouremployeesandcreatingopportunitiesforindividualstogrow.

Winnersofthe‘GreatPlacestoWork’awardin2017,bdhtisapeoplebasedorganisation.98%ofourstaffsaywe’re“agreatplacetowork”.Weareaserious,happy,hard-workingbusinessthatthinksit’sessentialtohavefun.Webelieveinourstaff,andactivelysupportthembaseduponthreecorethemes:‘Lookafteryourself’,‘Lookafteryourcolleagues’and‘Lookafterthebusiness’.Westronglysupporttheconceptoftheindividual,theirgrowth,developmentandwell-being.

Weareagoodemployerwhopaysfairlyandhasexcellenttermsandconditions.Butaboveallweabsolutelyrecognisethatgoodperformanceislinkedtohappystaff,soweactivelyencouragefunandexpectthatitispartofthenormalworkingday.

About bdht

Application for Head of ICT 5

Our Vision

“Imagineanorganisationthatbelievesintheimportanceofcommunity,whereeveryoneistreatedasanindividual,valuedandrespected.Wheredifferencesarecelebratedandpersonalresponsibilityincombinedachievementisveryimportant.Wherestaffstrivetoprovidethehighestqualityofservicewithenergy,prideenjoymentandasenseofhumour.”

Our Mission

“Buildingexcellentcommunitieswithpassionandpride.”

Our Values

Atthecoreofbdht isasetofvaluesthatwerearrivedatbythestaffandtowhichweallaspire.Aseriesofpresentationsandteammeetingswereheldinwhichthestaffputforwardanddiscussedthevaluesthatwereimportanttothem.TheproposednewvalueswerethentakentothemainBoardwheretheywerewholeheartedlyendorsed.Asaresult,allstaffandBoardmemberslivethefollowingvalues:

Caring “Tocareaboutthequalityofservicesweprovidetoourcustomersandthewelfareofthe Trust’semployees”

Enabling “Toenableourcustomerstoaccessandchooseserviceswhereverpossibleandempower theTrust’semployeestodeliverhighstandardsofcustomerservice”

Honesty “Toonlypromiseservicestocustomersthatwecanreliablydeliverandbeanemployer whoistrustworthyandactswithintegrity”

Positive “Tocareaboutthequalityofservicesweprovidetoourcustomersandthewelfareofthe Trust’semployees”

Fair “Todeliveraconsistentlyexcellentservicetoallcustomersandtoalwaysbefairinthe day-to-daysupportoftheTrust’semployees”

Our Vision, Mission & Values

Application for Head of ICT 6

Salary is £54,737perannum+10%carallowance

37hoursperweek

32daysannualleaveplusbankholidays

CashbackHealthScheme

EmployeeAssistanceProgramme

PensionScheme(detailsbelow)

HolidayBuyandSellScheme

Reward Statements

FreeParking

bdhtoffersaDefinedContributionpension,administeredbytheSocialHousingPensionScheme.Initialcontributionrates,atautoenrolment,areat3%withthepossibilitytoincreasecontributionsthereafter asfollows:

Member pays bdht pays

3% 5%4% 6%5% 7%6% 8%

Lifeinsuranceisalsoavailabletomembersofthepensionscheme.LifecoverofthreetimesyourearningsisprovidedaspartofyourmembershipofSHPSDC.

Benefits

Application for Head of ICT 7

HeadofICT

DirectorofFinance&ICT

ServiceDelivery,Infrastructure&Security,DataGovernance,CoreBusinessApplicationsandICTProjects

‘Tobuildexcellentcommunitieswithpassionandpride’

DeliveryofaresponsiveandresilientICTservice,supportingallbusinesssystemsandcommunications,fitforthecurrenttime,drivingtowardsabestinclassmodernserviceprovision.

Job title

Responsible to

Responsible for

Vision

Purpose

Role Profile

Application for Head of ICT 8

Role Profile

Key Achievement Areas:

ActivemembershipoftheSeniorManagementGroup(SMG)contributingatstrategicleveltopolicy

formulationandtheCorporatePlanningprocess,leadingbyexampleandactinginaccordancewith

bdhtvaluesatalltimes.

PlanandleadthemanagementofICTensuringtheserviceprovisioniscosteffective,professional,

reliableandcustomerfocussed.Buildandmanageateamofhighlyskilledandmotivated

individuals,throughgoodlinemanagement,technicalchallengeanddirectionfortheteam.

DevelopmentandimplementationofthebdhtICTStrategy,ensuringthatthestrategysupportsthe

corporategoals,objectivesanddeliversthedesiredoutcomes.

DriveadigitalstrategyandworkplacethroughtheICTteamwiththeuseoftechnology,trainingand

processchange.

Ensureallbusinesssystems,includingtheQLHMS,andinfrastructurearesafe,secure,resilient

andreliable.Managerisktoeliminateinternalandexternalthreatstodataandservices,with

operationalandstrategicsolutions.

TakeakeyroleinBusinessContinuityandDisasterRecoveryplans,policiesandprocedures.

Driveoptimisationandexploitationofcurrentbusinesssystemstomaximisereturnoninvestment

andensuringefficiencyandeffectiveness.

WorkwithHeadsofService,ManagersandOfficerstoimprovetheirprocessesandpracticeusing

appropriatesystemsandtechnology.

Sponsor,manageanddeliverprojectstodriverealbusinesstransformation,throughamethodology

suchasPRINCE2orITIL,combinedwithenergyandinitiative.

NurtureacultureofcontinuousimprovementacrosstheICTfunctionandcorebusinessprocesses.

Application for Head of ICT 9

Role Profile

Key Achievement Areas:

Targetdeliveryofaservicethatexceedstheneedsofdepartmentsandendusers.Maximising

currentsystemsandidentifyingnextstepsandfuturedevelopments.

Buildrelationshipswithstakeholders,vendors,partners,thirdpartiesandwithinthehousingsector.

Keepuptodatewithlatesttechnology,providingguidanceontechnologicalsolutionstobusiness

users.

Ensurerobustchange,problem,incidentandconfigurationmanagementacrossallservices.

Own,manageandcontinuouslyimprovetheICTanddatagovernanceprocesses.

Documentationofsystems,processesandtechnologyinventory.

Directandsupporttheplanningandimplementationofsoftwareandhardwareupgrades.

Managementoftheinvestmentsinsystems,hardware,softwareandcommunications.Toinclude

procurementofnewsystems.

Budgetarycontrolofcapitalandongoingrevenueexpenditure,includinggoodnegotiationand

procurementprocessestoensureValueforMoney(VFM).

DevelopmentandmanagementofmonthlyKPIs,aswellasdaytodayoperationalmetrics.

Managementofoutofhoursissuesandensureresolutionandexcellentcommunication.

EnsureallsystemsandprocessesarecompliantwithDataProtectionLegislation,GDPRand

guidelinesandstandards,inlinewithbdhtDPOandtheInformationCommissionersOffice.

TakeakeyroleinthebdhtGDPRCommittee,reviewingbreachesandprogressingimprovements.

Responsibilityforthebdhtcustomerportal,websiteandsocialmediaplatforms.

Application for Head of ICT 10

Skills and Experience - Education

HNDorDegree(inICTorrelatedsubject)orsimilarqualification

Essential Desirable

Person Profile

Skills and Experience - Experience/Knowledge

Over5years’experienceofmanaginginternalcustomer facing teams in an organisation of similar complexity

Essential Desirable

Minimumof3years’experienceinaninfrastructureand/ornetworksupportrole

Experienceofprojectmanagement,includingimplementation of new applications to end users, deliveringonmultipleprojectsontimeandonbudget

ITIL/PRINCE2/equivalentcertifiedordemonstrablyworkingtowards

Relevanttechnicalqualifications(networking/Microsoft/communications)

KnowledgeofMicrosoft/VMWare/Citrix/O365(orthemajorityofthese)

Stronglinemanagementskillsandexperience

Experienceoftheaffordablehousingsector

KnowledgeinITEndUserandMobiletechnologies

KnowledgeofDataProtectionandGDPRlegislationand best practice

Budget setting and management

Experienceofdeployingmobilesoftwareandhardware

Application for Head of ICT 11

Person ProfileCompetency

Provenabilitytounderstandandoperatewithinthetechnicalrequirementsoftherole.

Recognisingwhatroleownjobhastoplaywithinthewiderorganisation,understandingtheimpactofactionsuponthewiderbusiness.

Displaysahighlevelofwillingnesstolearnanddevelopskillsandexperience.

Demonstrating a commitment to Customer Excellenceinallactivitiesandensuringthatqualitystandardsaremetandactedupon.

Evidencingabilityandadesiretoachievebothworkandpersonalobjectives.

Utilisingproblemsolvingtoolsandtechniques,lookingatalltheoptionsandseekingtoidentifysolutions.

Prioritising and planning in order to meet own andothersobjectives,organisingselftoensureservicelevelsaremet.

Consistently able to communicate appropriately andeffectivelyatalllevelsinordertomeetcustomerneed.

Behaviours

TechnicalSkills

Commercial Awareness

Learning and Development

CustomerExcellenceandQualityFocus

CriticalThinkingSkills

Planning and Organising

Communication

AchievementOrientation

Application for Head of ICT 12

Personal development

Wewillofferopportunitiesforstafftodevelopandexpandtheirknowledgeandskills,itisintendedthatthiswillsitwithinaframeworkthatassistsindividualswithongoingpersonalandcareerdevelopment.

General

Nojobdescriptioncancovereveryissuewhichmayarisewithinthepostatvarioustimesandthejobholderisexpectedtocarryourdutiescommensuratewiththerolefromtimetotime.

This post requires that the job holder is subject to a basic DBS check.

Forthepurposeoftravelandexpenses,thisrolewillreceivethefollowingmileagerate:

General Information

Mileage Rate / Car Allowance

Casual Users 451 - 999cc 1000 - 1199cc 1200 - 1450cc

Permilefirst8,500

Permileafter8,500

39.7p

12.1p

43.1p

12.0p

54.4p

14.3p