RedLine - Course Directory

8/8/2019 RedLine - Course Directory

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bright ideas for SUCCESS

Stelica

Gheorghita

Managing Partner,

Senior Trainer

Tineretului Bdv, 41

Bucharest

T: +40732420732

[email protected]

www.redlinesuccess.com



contact us on +40732 420 732 or [email protected] for our training programs

Hello

Redl ine Tra in ing Direc t ory

and welcome to our latest training directory packed full of courses designed to help you transform

your communication and relationship skills. RedLine is all about your SUCCSS whether it be

business or personal.

Our commitment to you You are important‐ we put your needs first

We care‐ about you, your business and your success

You’re not a number‐ we take the time to really

understand you and your business

We exceed your expectations‐ there is no such

thing as too much trouble when it comes to meeting

your needs

We continue to deliver‐ we’ll be there for you and

your business every step of the way

We’re happy

to

help

‐we

don’t

just

want

to

know

when you’re buying, we will assist you anytime and

will be happy to share our expertise

Reasons to choose Redline Success

1. TRUST – because our clients trust us they always come back for more, the majority of our clients are repeat

business, and we hold that trust with the highest respect.

If you

are

considering

using

Redline

Success

for

the

first

time

this

means

that

you

can

join

the

ranks

of

our

already

satisfied clientele, and discover how friendly, reliable and professional our service really is.

2. RELIABILITY – Our staff members are not only experts in their field with relevant experience, they’re also

passionate about the topics they cover.

What does this mean for our clients? You won’t get someone who just goes that turns up and goes through the

motions. Enthusiasm is contagious and all involved get caught up in that energy‐ this makes learning easy, fun

and ensures participants the best experience and therefor dramatically improve productivity in their new/

existing positions.

3. INTEGRITY – Redline Success has over a decade of industry experience both personal and professional, so your

guaranteed to experience proven courses that have been tried and tested with a successful outcome.

We also pride ourselves on keeping up‐to‐date and incorporate new and innovative ideas and thinking in

everything we do. The result? You get the best of both worlds.

4. PARTNERSHIP –

Our

friendly

client

service

team

are

there

to

make

sure

your

course

administration

runs

smoothly

and efficiently, and they’re flexible to change and adapt to the changing need of your business. This means that

we have the ability to build lasting and mutually beneficial partnerships with our clients.

5. GUARANTEE – We focus on you and your business needs and work hard to make sure your getting the best

possible service we have to offer. We are so confident of our ability to deliver this level of service to our clients

that we have a satisfaction guarantee – (as part of our agreement) where we have you completely covered.

6. WE CARE – We care about making a difference to people and to companies, it is what drives us, as grandiose as

that may sound, but it’s true. We care about getting under the skin of your business and finding out what makes

it tick, and working with you to achieve mutual success.

In the training room each person gets individual support and attention to be the best they can be.

6




Contents

Presentation Skills Presenting with Confidence

Personal Skills

Creative Leadership Program

Business Development Negotiation Skills & Techniques

Communication Skills Effective Communication

Business Effectiveness

Soft Skills for Leaders

Managing Meetings

Conflict Management

Emotional Intelligence

Project Management Project Management Fundamentals

Project Management Advanced

Professional Development Customer

Relationship

Management

Mind Mapping Skills

Risk Management

Time Management




PRESENTATION

SKILLS

ost people think of presenting as

standing up in front of a group using

PowerPoint. But in business every conversation

is a presentation.

Every meeting, every one‐to‐one, every time

you speak to others, whether the setting’s

formal or informal, you’re presenting.

That’s why being skilled at public speaking is

now an essential professional skill, and

you can’t

afford

to

mumble

in

a monotone

or

simply read from your slides.

To be successful, you need to able to present

your ideas with confidence and conviction. Only

a small number of people find this easy, but

everyone can learn not only how to endure

presenting but even how to enjoy it.




PRESENTATION SKILLS

Number of participants: 6 Duration: 1 or 2 days Available as: In‐company and public course

Why attend?

Confident presenting

is

an

essential

business

skill.

Whether

you’re delivering a client presentation, or speaking internally,

presentation skills are crucial – and many people have a real

fear of public speaking. You can feel self ‐conscious, often

showing this in your body language or a wavering voice. This

highly practical course, with extensive use of video, will help

you develop confidence, give you some great personal tips to

improve your skills and show you how to come across clearly

and with enthusiasm.

Who is it for?

Anyonewho speaks to individuals or groups, or makes

presentations to colleagues or clients. This course is most

suitable

for

those

who

have

had

no

formal

training

in

presentation skills and want to become better speakers.

Benefits

Feel confident to present in any situation

Enhance the clarity and power of your voice

Have an easy‐to‐use checklist for fast preparation

Maintain audience attention throughout your session

Connect with your audience through eye contact

Know how to use visual aids effectively and avoid ‘Death by

PowerPoint’

Create a convincing and memorable outcome

Focus attention on key points you want to get across

Anticipate and prepare for questions effectively

Win more business and get buy‐in to your ideas

What you will learn

Getting off to a good start

How to get off to the best possible start

Build rapport and connect with the group easily

How to be more confident and say goodbye to nerves

Many people have a fear of speaking in public, but you can

learn to enjoy it rather than endure it

The power of visualisation, breathing techniques, and

other ways for managing your emotional state

How thoughts affect your emotional state

Essential steps

of

preparation

Handling logistics, being clear about your objective and

understanding your audience

Learn to use a step‐by‐step process that guarantees a

successful presentation

How to structure your presentation and keep your audience

on track

Developing an interesting and powerful voice

Practical exercises for adding variety and interest

The power of the pause and how to avoid coming across as

monotonous

Managing attention span

Why

attention

can

quickly

dip

and

how

to

maintain

it

through a longer presentation

Transforming a potentially dull transfer of data into an

engaging presentation

Presenting with passion and conviction to achieve powerful

results

Key messages

Differentiate between key messages (what you say) and

subject areas (what you talk about)

Communicate your key messages clearly and effectively

How to make important points stick

PowerPoint and other visual aids

Avoid ‘Death by PowerPoint’ and turn it into an asset

Using flipcharts

and

other

kinds

of

visual

aid

How to use notes and visual aids effectively

Handling questions effectively

The importance of anticipating questions and preparing for

them

What to do when you don’t know the answer to a question

or someone interrupts you mid‐flow

The ability to handle hostile questions, or questions that

may go against your topic

Posture, body language and movement

Know the best way to stand and what to do with your arms

and hands

How maintaining good eye contact can help you connect

with your

audience

Eliminating distracting mannerisms




PERSONAL

IMPACT

You’re always making an impact.

Other people observe you, listen to you

and make judgements about you,

whether you like it or not.

The important question is this:

are you making the right impact?

Do you set out to shape the impressions

people have of you?

Do you even know how you would like

them to

perceive

you?

Personal impact is far too important to

be left to chance. Learning the skills,

attitudes and secrets of those with

presence and charisma will enable you

to make heads turn as you enter a room

and have people listen attentively when

you speak. The good news is that

everyone can enhance their personal

impact – and reap the rewards of the

success that follows.




Creative Leadership Program

Number of participants: 8 Duration: 1 day Available as: In‐company and public course

Why attend?

Every organisation needs to differentiate itself from the competition. There are many ways to achieve this most of which other

companies can quickly emulate. The one thing that cannot be copied easily is the attitude and mindset of the people who work for

them. To maximise the most out of your most valuable asset – your staff – every leader needs to make a positive impact and be a role

model for others.

This Master‐class is tailored to meet the specific needs of each and

every participant.

Who is it for?

Leaders who want to influence, motivate, and convince others using a

range of techniques in various situations will benefit enormously from

attending.

Benefits

Gain valuable insights into the impact you have on others

Understand the crucial factors that create the Wow Factor

Appreciate the importance of building trust

Increase your ability to be an impactful leader

Use powerful body language and voice to create impact

Be aware of your personal style and know how to flex it for

maximum impact

Recognise the value of authentic leadership

What you will learn

What is impact?

What does it mean to have impact as a leader?

The

skills,

knowledge

and

attitudes

of

senior

people

with

impact, presence and charisma

Why you?

The relationship between the leader and the led – why

should anyone follow you?

Your personal brand – how you want to be perceived as a

leader

Developing the Wow Factor

Redline Success’s Wow Factor model

The importance of inner factors such as self belief, vision

and authenticity

Voice, body language and developing a feeling of ease

The language

of

leadership

Saying the right things in the right kind of way

Voice resonance and the four voices of leadership

The Extended DISC model and leadership

Understanding your style using the Extended DISC model

The strengths and weaknesses of the four different styles

Authentic leadership

The importance

of

being

yourself

and

not

wearing

a mask

What’s important to you – your values and beliefs

Trust and impact

Why trust is crucial in building lasting relationships

The importance of credibility, reliability, intimacy and self ‐

orientation

Likeability and Emotional Intelligence

Why likeability and Emotional Intelligence are key factors in

leadership success

Techniques for enhancing self ‐awareness and management

of self and others

Individual ‘spotlight’

time

You will be given individual time to explore a specific scenario

where you want more impact




Hints and tips for greater impact ✔Be yourself ‐ rather than wearing a professional

mask. People want authenticity before they will trust

you enough to want to do business with you

✔ Observe‐ how others behave

differently from you, and adjust your

approach to match their style

✔Be present‐ with people by paying

attention to them and demonstrating

you care about what they say and do

✔Portray Confidence‐walk into a

room with

a confident,

even

pace

–

take your time and cultivate a feeling

of ease. Project confidence with eye

contact, a relaxed facial expression

and open gestures

✔Behaviour‐ monitor the impact your

behaviour has on others. If it’s not

working do something different until

you

achieve

the

result

you

want

✔Control‐ managing your emotional

state by thinking of a time when you

felt positive and good about life

✔Adapt ‐ start using your voice as a

tool – ‘variety is the secret ingredient’.

There are times when you’ll have

impact by

being

quiet

and

times

when

it’s better to be loud. It’s the same

with pace, tone and pitch. Be

adaptable




BUSINESS

DEVELOPMENT

One of the most inspiring business books of

the last couple of years was Stephen Bayley’s‘Life’s a Pitch’ in which he argues that

how you pitch your ideas and how you pitch

yourself will determine the course of your life.

It’s the same in business. To be successful you

need to be

able to sell, pitch and negotiate – and that’s

true even if you’re not officially involved in

sales, pitching or negotiation. Those who

want to succeed need to be sure their skills

are as

sharp

as

possible.

It’s

a competitive

world, and keeping up with the latest

thinking and practising new techniques will

give you the edge. Ways of selling and

pitching have changed dramatically in recent

times, and those who fail to update their

skills are in danger of getting left behind.




NEGOTIATION

Skills& Techniques

Number of

participants:

8 Duration:

1 or

2 days

Available

as:

In

‐company

and

public

course

Why attend?

Like it or not, in today’s increasingly competitive markets negotiation is part of everyday life. It can be difficult to maintain a balance

between the relationship and forging a good deal. Our negotiation techniques have been tried and tested and can be used in a wide

variety of business situations and are aimed at ensuring you increase

your profits and achieve a win‐win result. We will show you how to

become a better negotiator and achieve great results.

Who is it for?

This course is designed for buyers and purchasers, sales people,

relationship managers

–

in

fact

anyone

who

negotiates

will

benefit

from

attending.

Benefits

Learn how to use our systematic approach to negotiating

and achieve a win‐win

Acquire a solid set of planning skills and understand the

negotiable range

Enhance your communication and influencing skills to

achieve successful results

Learn new strategies and tactics for overcoming conflict and

handling objections

Obtain an inventory of tactics to draw upon and a toolbox

of things that can be traded

Receive detailed feedback on your negotiation style

Increase your

confidence

to

negotiate

more

often

in

any

situation

What you will learn

What is negotiation

Defining effective negotiation – it’s about dialogue

A five‐stage systematic approach to negotiation

The seven principles of negotiation and understanding the

negotiable range

Preparing for a negotiation

What to consider when planning strategies from an

individual and team perspective

Being clear

about

objectives,

researching

the

other

party

and their likely position

Developing bargaining parameters and identifying a fall‐

back position

Core negotiation skills

Building rapport and getting off to a good start

How to keep going when the going gets tough

Drawing out needs and identifying tradeables’

Conducting

the

negotiation

Reading the other party and adapting accordingly

How to control the process and analyse strengths and

weaknesses

Closing a negotiation

The value of concessions and when to make them

Closing successfully & putting the outcome in writing

Dealing with objections – and what to do if the

negotiation breaks down

Identify and deal with potential stumbling blocks

Why negotiations sometimes break down and how to

avoid it happening

Personal insight,

practice

and

working

in

teams

How personal attitudes negatively impact success

Practice and receive feedback on your skills

Team negotiations




COMMUNICATION

SKILLS

Many business problems both internal and

external arise from poor communication. People

don’t speak or write as clearly, concisely or

coherently as they could, and the

result that messages are often muddled or

don’t get

through

at

all.

Reports are too long, tend to waffle and

sometimes never get to the point.

Proposals don’t really sell. Emails with

punctuation and spelling errors get dashed off

and sent with little or no thought. And people

communicate in writing when a phone call or

face‐to‐face meeting would be more effective,

such as when there’s conflict or tension that

needs cooling.

Business problems of this kind can easily be

avoided when people understand how to

communicate more

successfully

and

efficiently.




EFFECTIVE COMMUNICATION

Number of participants: 12‐14 Duration: 1 day Available as: In‐company course

Why attend?

Good communication is vital in every organisation. It’s even more important in global companies with employees who work flexible hours

and at a distance. Yet this basic skill is all too often taken for granted. To be successful in any role you need to understand yourself and

others, and know how to build and maintain effective relationships with clients and colleagues. You can’t afford to miss out on this

practical course that covers the fundamentals of good communication required by every business today.

Who is it for?

People who want to improve their communication skills and get more

from their business relationships with customers, suppliers and

colleagues.

Benefits

Choose the method of communication that achieves the right result

Learn how to communicate professionally using telephone and email

Acquire techniques for connecting with people quickly and easily

Gain

insight

into

your

communication

style

and

how

this

affects

others

Respond and adapt to others’ needs in a professional and timely

manner

Understand why sharing information and collaboration leads to

success

Obtain strategies for dealing with difficult situations

What you will learn

Communicating in a professional way

Select the appropriate medium for your message

Use best practice for face‐to‐face, telephone and email

communication

Developing rapport

Create a positive impression and connect easily

Actively listening to yourself and to others

Use body language and voice to build rapport

Developing behavioural flexibility

Being aware of your style of working and how others

perceive you

Recognising other people’s styles and flexing your approach

to communicate more effectively

Influencing and persuading others

Getting your message across with clarity and impact

Gaining buy‐in to your ideas

Sharing information

Know what stops people from sharing information with

others and what to do about it

How best to share information, and create a sense of team

spirit around data

Making team

briefings

and

meetings

useful,

effective

and

enjoyable

Managing difficult situations

Why clashes or misunderstandings occur

How to handle difficult people and situations

Considering the recipient

Know your stakeholders and what they need

Asking questions to clarify needs and your understanding of a

situation




BUSINESS EFFECTIVENESS

Whether you call yourself a ‘manager’ or

not, success in business depends on how well

you manage, not only other people but also

meetings, time and yourself. You need to be

effective as well as industrious, working

smarter and getting more done with less effort

and stress. What’s most important is how you

manage

your

relationships,

and

this

is

particularly true when you have others

reporting to you. Technical ability is no longer

enough. Interpersonal skills are required if

you’re to get the best from people, especially

if you operate in a multi‐cultural environment.

Appraisals, coaching and performance

management skills are easier once you know

how, and quickly

picked

up

on

a

course.




Soft Skills for Leaders

Number of participants: 12‐14 Duration: 3 days over three modules Available as: In‐company course

Why attend?

Your success as a manager depends on how you get the best

from all the resources available to you, your team, your time

and your colleagues. Managing others and doing it well is one

of the most challenging roles anyone can undertake. With the

pressure to stay ahead of the game, and provide value to

internal and external customers, you owe it to yourself and

your organisation to invest time in getting it right. This course

provides hands‐on experience of the essential skills to be

successful as a manager.

Who is it for?

Newly appointed first‐line managers who want a flying start, or

those with experience who want a good grounding in best

practice for

managing

people.

Benefits

Create SMART objectives and communicate expectations

clearly to your team

Understand your management style and get the most out

of people by flexing your approach

Develop your team’s potential through coaching

Manage the competing demands on your time effectively

Prepare a realistic agenda and chair meetings well

Acquire strategies for encouraging contribution and

commitment in meetings

Create a development plan for your team using structured

development tools

Handle performance

appraisals

effectively

Deliver tough messages & handle conflict sensitively

Delegate in a way that makes the most of available

resources and motivates your team

Gain buy‐in to your ideas through a range of influencing and

persuasion techniques

Create an environment that motivates others to perform to

the best of their ability

Communicate effectively at a distance when managing a

remote team

Leave with increased confidence in managing an effective

and motivated team

What you will learn

This overview provides an example of what can

be included in a typical programme

Module 1 – Setting direction & managing

performance

Identifying management styles

Four management

styles

and

when

to

use

them

Impact of each style if you don’t adapt to others

Understanding different perspectives

Managing performance

The Performance Management Cycle – managing per‐

formance every day

What gets in the way of staff performing effectively

SMART objectives and monitoring progress effectively

Core skills – powerful questions and active listening

Powerful questions and when to ask them

Using listening skills to attend to what is and isn’t said

How to make sure your feedback is effective

Management VS leadership

The differences between these roles and the activities that

underpin them

Overview of different management styles

Delegating effectively

What to delegate and why

How to delegate and to whom

The difference between delegating and dumping

Coaching for results

What coaching is and isn’t

Coaching ‘on the fly’ – in everyday situations

Going beyond behaviour to work on beliefs and values

Module 2 – Managing competing/conflicting demands and

communicating effectively

Dealing with competing managerial demands

Stop wasting time on destructive or unproductive tasks

Focusing on what’s important and knowing what’s not

Managing upwards, sideways, the team and yourself

Making decisions in an effective and timely way




The ‘Before’ stage of a meeting

The importance of planning, preparation and purpose

Drawing up and distributing the agenda

Cascading difficult messages and managing change

How to manage change and keep your team motivated

What to do when you disagree with the message you’re

asked to convey to your team

Managing the meeting process – the ‘During’ phase

Why it’s crucial to establish realistic time‐frames and pri‐

oritise the items under discussion

Being an effective chairman – managing the ‘talkers’,

bringing out

the

quiet

ones,

and

keeping

things

on

track

How to gain consensus, maintain group energy and

motivation over longer meetings

Making things happen in the ‘After’ phase

Why you need to distribute minutes within 72 hours

How to ensure participants follow through on actions

Communicating at a distance

How to motivate a team when they work in remote

locations – at home or in a different location from you

Managing the boundaries to remove problems

Module 3 – Dealing with difficult situations and building high

performing teams

Developing staff

Assessing where to put energy in developing others

Different ways to develop staff

Supporting your team

Giving praise, encouragement and constructive criticism

What it’s like to be on the receiving end

Getting the balance right and empowering people

Preparing for an appraisal meeting

Preparing to make it a motivational experience

Diagnostic Map to establish the root cause of problems

Documenting evidence and seeking feedback

Managing a performance discussion

How to open and structure the meeting

Skills to keep discussions on‐track & build commitment

Giving tough messages and rewarding successes

Monitoring progress against plans

Gaining commitment

Use persuasion techniques to gain buy‐in to your ideas

Influencing and persuading people over whom you have no

authority – including your boss and peers

Dealing with difficult situations and how to adapt your style

to meet their needs

Creating a high performing team

Motivating a team and how to create an environment that

encourages it

Understanding team dynamics and how this affects per‐

formance over time

Why you?

The relationship between the leader and the led – why

should anyone

follow

you?

Actions that motivate, deeds that demotivate

Language that motivates and inspires

Saying the right things in the right kind of way

Voice and how it can be used for increased impact

‘Power talk’ VS ‘wimp talk’




MANAGING MEETINGS

Number of participants: 8 Duration: 1 day Available as: In‐company course

Why attend?

Many managers are spending more than 50% of their working life in meetings – and consider much of this time to be wasted.

Good chairing skills are crucial, yet everyone who attends a meeting has a stake in its success and can influence its outcome. This course

shows how careful preparation and effective chairing and communication skills can steer a meeting to a successful conclusion, saving

considerable time.

Who is it for?

Those who want to be able to chair a meeting effectively,

or anyone who is tired of attending ineffectual

meetings and wants to create productive meetings.

Benefits

Clearly define the purpose of a meeting, and

prepare a realistic agenda

Brief participants in a way that ensures

maximum

involvement

and

commitment

to

the

process

Improve your ability to chair meetings effectively

Stimulate and control discussion with ease

Be able to handle negative, time‐wasting

and disruptive behaviours effectively

Manage telephone meetings in a way that keeps people’s attention

Know how to make the most of every meeting

What you will learn

Planning for a meeting

Planning ahead of time and setting things up to succeed

How to draw up an agenda that works

Essential preparation to ensure success

Chairing and

managing

meetings

The role of the chair and qualities that lead to success

Achieving objectives and clarifying action points

Bringing the meeting to a successful close

Managing the meeting process

Getting off to a good start by setting the scene

How to keep the meeting on track and to time

Encouraging and controlling the discussion

The power of summaries to clarify understanding

Achieving best practice in meetings

How and why a meeting can go wrong

Benchmarking good and bad practice

Key factors that lead to shorter, productive meetings such as

starting on time and managing the human element

Handling difficult people and situations

Managing group dynamics

Dealing with people who waste time, are negative and hold

side conversations

Teleconference meetings

What to consider in telephone meetings

How to make sure everyone is paying attention

Taking personal responsibility for making it a success

Get your message across and make an impact

How

to

make

sure

your

points

are

taken

on

board

The role of body language and voice in making

a positive impact in meetings

The importance of behaving assertively

Taking minutes

How to make minute‐taking simple and effective

Recording actions to be taken and agreements made




CONFLICT MANAGEMENT

Number of participants: 12 Duration: 2 days Available as: In‐company course

Why attend?

We can’t avoid conflict. It happens because we all have different perceptions, values and beliefs. Yet if we don’t handle it well, we risk

jeopardising the results we want to achieve and losing the benefit of productive, positive working relationships. This course will help you

waste less time on sorting out people problems and enable you to enjoy work more.

Who is it for?

Anyone who wants to be better equipped to deal with people

they have a difficult relationship with or handle those who have

different ways of working.

Benefits

Avoid wasting precious energy on feeling negative about a

person or situation

Learn new strategies for handling disagreements and

misunderstandings constructively

Help yourself and others move on and be productive

Minimise departmental/team/client politics

Get to the root cause of difficult behaviour

Acquire influencing strategies that smooth the path to

resolution

Be able to use four styles of persuasion – asserting,

attracting, bridging and proposing

Know what to do when faced with ‘difficult’ behaviour and

how to overcome resistance

Leave having practised a step‐by‐step process for

successfully managing conflict

What you will learn

What is conflict?

From discomfort

to

crisis

–

how

conflicts

escalate

Exploration of typical work conflict situations

Recognising conflict and potential triggers

Approaches to conflict

Ways of handling conflict

Why problems don’t go away when we ignore them

Identifying your preferred style and adapting your approach

to suit the situation

Mapping the conflict

How different people perceive conflict situations

Recognising the positive intention behind behaviour

Mapping tool for defining the problem and understanding

what people want and need

How to identify the root cause(s) of a situation

Conflict and power

Games people play and how they respond to power

How to deal with people who play these games

Managing conflict with your boss, senior managers or other

authority figures

Influencing in conflict situations

Selling ideas and getting buy‐in

Techniques that help you to achieve a win‐win

Discover what’s important to you and others

Working out what’s important to you at work

Identifying and checking what’s important to others

Why the most challenging conflicts involve values

Developing behavioural flexibility

Understanding your, and other people’s, styles

Why differences in styles can create misunderstandings

Be aware of how non‐verbal behaviour and voice tone

affects your approach

Willingness to resolve

Why people over‐react and are sometimes unwilling to

resolve a problem

Managing people who resist or don’t want to come to a

resolution

Roadmap to resolution

An easy‐to‐use and effective step‐by‐step process for

resolving any conflict

Building trust and respect to keep relations positive

Managing emotions

Dealing with anger and other emotions

Keeping your

emotions

at

bay

when

others

are

upset

Strategies to minimise hostility and defensiveness

Effective questioning techniques

Why asking questions is a key element in the process of

making high quality selection decisions

Asking questions that ensure you gather hard evidence

against your predetermined criteria

Control interviews with the Question Funnel Model

The art of listening and the STAR Model

Developing listening and observation skills

The STAR Model – situation, task, action, result

Observing, recording, classifying and evaluating

How to

observe

and

record

performance

effectively

Classifying and evaluating evidence promptly and accurately

against predetermined characteristics

What to do in the absence of evidence

Setting the right climate for interviews

What to do and what to avoid

How to position your company’s values and culture

How to comply with employment laws and value diversity

during interviews




EMOTIONAL INTELLIGENCE

Number of participants: 8 Duration: 1 day Available as: In‐company course

Why attend?

Rational, problem‐solving intelligence is not enough in the working and personal environment today. While IQ may get you hired, it’s EQ

that will get you promoted. Emotional Intelligence is defined as ‘the ability to monitor one’s own and others’ feelings and emotions, to

discriminate among them, and to use this information to guide one’s thinking and actions’. Learn how to harness your emotions, and

how to bringout the best in others. This course offers a comprehensive introduction into one of the most important business

developments in recent times.

Who is it for?

All levels of staff have to be as emotionally intelligent as possible to give

your company its competitive edge. This course will benefit anyone who

wants to get ahead in their career.

Benefits

Know what Emotional Intelligence is and why it matters

Be aware how your emotions affect your performance

Become more

aware

of

your

EQ

‘blind

spots’

Use EQ to bring out the best in others

Deal with disappointments, challenges and obstacles

Demonstrate empathy in a wide range of situations

‘Read’ and interpret ‘silent messages’ people send

Give Emotionally Intelligent feedback that people

can take on‐board easily

Use Emotional Intelligence in difficult conversations

What you will learn

Why Emotional Intelligence matters

The origins of Emotional Intelligence and the personal and

business case for EQ

The relationship between EQ and IQ

Where do emotions come from?

The physiology of emotion – what makes us think, feel and act

the way we do

The value of thinking of emotions as ‘messages’ – and

responding to them appropriately

Test your own EQ

Personal strengths and development areas when it comes to

Emotional Intelligence

The EQ model

Factors that make up Emotional Intelligence

Getting to know the four‐quadrant EQ model: self ‐awareness,

self ‐

management,

social

awareness

and

relationship

management

Exploring self ‐awareness

Self ‐awareness is the key to the door of self ‐control

Replace limiting beliefs with empowering ones

Taking personal responsibility for the way we feel

Managing your

emotions

Choose your response rather than reacting automatically

Harnessing the power of positive emotions

Changing our self ‐talk from ‘critic’ to ‘coach’

Developing social awareness

Recognising other people’s emotions

Developing sensory acuity – reading non‐verbal cues

Show sensitivity and understand the needs of others

Enhancing relationships

Why trust, reliability, compassion and empathy are absolutely

essential

Practical techniques for using EQ effectively in a range of

business

situations,

including

meetings,

negotiations,

appraisals

and presentations

Dealing with difficult people and difficult situations

Think clearly and stay focused under pressure




Project Management

Our project management workshops and qualification courses are targeted at a wide variety of professionals in

project organisations and environments. This includes project managers, project directors, program managers,

team members, project administrators and coordinators, schedulers and planners. With these courses you will

learn the essentials and fundamentals of all levels within Project Management and how to use those skills

effectively and efficiently, benefiting both business and personnel.




Project Management

Fundamentals


Why attend?

Project Management Fundamentals is a twoday course that provides participants withessential concepts needed in project‐driven

environments. It covers the five key project management processes required for all projects including: initiating, planning, executing,

monitoring & controlling and closing.It provides participants with an understanding of how the project management processes are used

to plan for more effective project delivery and more consistent project outcomes.The course is aligned with the Project Management

Body of Knowledge (PMBOK).

Who is it for?

This course is designed for those new to projects and project management such as:

Project team members, Executives and Administrators.

Benefits

Create a project roadmap

Monitor time, cost and quality

Control change

and

scope

Minimise risks and issues

Manage staff and suppliers

What you will learn

Fundamental Concepts of Project Management

An Introduction to Project Management (PMBOK‐4th Edition

aligned)

Introduction to Project Management

Definition of Project — What is a Project?

Definition of Project Management

The importance of Project Management

rolls and responsibilities

Fundamental constraints

—

time,

cost

and

performance

Projects vsOperations

Project and project management performance—how does it

measure up?

Characteristics of projects – personal experiences

Project Management methodologies/frameworks

Project Management Lifecycle

What needs to happen by when, to effectively manage a

project?

Project Lifecycles and Stakeholders

Establishing Governance

Roles, Mechanisms and Context

Key

decisions

Strategic frame/context for projects

Overall constraints

Key Reporting requirements

Initiating Projects

Stakeholder analysis: Defining Requirements and Success

Measures

Specifying the Project: Defining Scope and Boundaries; Defining

Results, Deliverables, and Outcomes (and the Business Case)

Defining Tasks and the Work Breakdown Structure (WBS)

Planning Projects

Budgets and Cost Management:

Detailing costs/budgets and procurement strategies; Identifying

resource requirements; Establishing budgets, resource

schedules and S–curves;

Scheduling and Time Management: Activity sequencing;

Duration estimating; Schedule development; Critical Path;

Setting milestones; Using software

Establishing project teams and assigning responsibilities:

Identifying roles and responsibilities; Team development tasks

Generating and creating certainty: Quality planning and

management; Risk planning and management; Communication

planning and management

Base‐lining

Executing and Controlling Projects

Progress Tracking and Reporting

Stakeholder/Relationship Management

Change Management

Managing Meetings

Closing Projects

Administrative Closure

Finalisation Reporting

Learning Lessons/Continuous Improvement




Project Management

Advanced


Why attend?

Learn the knowledge and skills required to manage complex projects often involving substantial budgets, strategic risks and business‐

critical timescales. The course covers in detail the nine functions or knowledge areas of project management: scope, time, cost, quality,

human resources, communications, risk, procurement and integration management.

Who is it for?

This course is designed for project managers with experience working in project environments or organisations. The Project Management I:

The Fundamentals course is a recommended prerequisite to ensure participants have an understanding of the fundamental concepts of

project management.

Benefits

Create a project roadmap

Monitor time, cost and quality

Control

change

and

scope

Minimise risks and issues

Manage staff and suppliers

What you will learn

Concepts of Project Management Advanced

Identifying project stakeholders; their roles, interest in and

influence over the project.

The project lifecycle and project management processes.

Applying scope management techniques to the work required

to complete the project.

Time and cost management techniques including activity

identification and estimation, managing the critical path,

developing and controlling project budgets.

Earned Value

and

Earned

Schedule

reports

and

charts.

Organising and managing project teams and managing

communications with project stakeholders.

Ensuring that project outcomes meet the needs for which the

project was undertaken.

Identifying and managing risks and opportunities presented by

the project.

Managing the process of procuring the products, services, or

results needed from outside the project team.

Project Management Lifecycle Advanced

What needs to happen by when, to effectively manage a

project?

Project Lifecycles and Stakeholders

Establishing Governance Advanced

Roles, Mechanisms and Context

Key decisions

Strategic frame/context for projects

Overall constraints

Key Reporting requirements

Initiating Projects Advanced

Stakeholder analysis: Defining Requirements and Success

Measures

Specifying the Project: Defining Scope and Boundaries; Defining

Results, Deliverables, and Outcomes (and the Business Case)

Defining Tasks and the Work Breakdown Structure (WBS)

Planning Projects Advanced

Budgets and Cost Management:

Detailing costs/budgets

and

procurement

strategies;

Identifying

resource requirements; Establishing budgets, resource

schedules and S–curves;

Scheduling and Time Management: Activity sequencing;

Duration estimating; Schedule development; Critical Path;

Setting milestones; Using software

Establishing project teams and assigning responsibilities:

Identifying roles and responsibilities; Team development tasks

Generating and creating certainty: Quality planning and

management; Risk planning and management; Communication

planning and management

Base‐lining

Executing and Controlling Projects Advanced

Progress Tracking and Reporting

Stakeholder/Relationship Management

Change Management

Managing Meetings

Closing Projects Advanced

Administrative Closure

Finalisation Reporting

Learning Lessons/Continuous Improvement




Customer Relationship

Management

To develop the skills required of an effective Customer Relationship Manager.

Understand the benefits of high level CRM and the part it plays in client retention.

Build excellent customer relationships.

The course is particularly relevant for people who are the key internal contacts for major customers.




Customer Relationship

Management

Number of participants: 10‐12 Duration: 3 days Available as: In‐company course

Why attend?

This course is designed for people who wish to gain an understanding of principles and practice of Customer Relations. The course will

help you understand the need for customer care skills and identify weaknesses in your firm`s current approaches to customer relations.

You will then move on to learn how to deal effectively with anger, aggression and customer complaints followed by understanding the

importance of safety and security. Finally you will learn how to deal with visitors and guests in the best possible way and develop

fantastic customer care skills on the telephone and in person. You don’t need to know anything about the subject before you start, but by

the end of the course you will know enough to think like a professional!

Who is it for?

This course is designed for managers, senior staff and for people seeking to understand and apply good practice in promoting effective

customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing

and on

the

telephone.

This

course

will

help

provide

those

with

the

skills

to

understand

the

link

between

their

own

organisation's

sales

operation and their clients.

Benefits

Exceptional customer relations skills

Customer retention skills

Effective customer communication skills

Increased sales through better timing by

anticipating needs based on historic trends

Identifying needs more effectively by understanding

specific customer requirements

Cross‐selling of other products by highlighting and

suggesting alternatives or enhancements

Identifying which of your customers are profitable

and

which

are

not

What you will learn

Module 1: Customer Care

Why your firm needs customer care

Why you need to do something about it

Your plan of campaign

Customer care skills

Handling complaints

Module 2: Customer Care on the Telephone

Telephones –

problems

and

opportunities

Telephone skills

Telephone Reception Skills

Do`s and Don`ts on the telephone

Handling problems and objections

Controlling anger

Dealing with criticism

Communicating on the telephone

Handling complaints

Module 3: Reception Skills

The role of the receptionist

Being a ambassador

Receiving visitors & guests

Administration in reception

Telephone Skills

The difference between delegating and dumping




Mind Mapping Skills

In this course, you will be introduced to the wonderful world of Mind Mapping and also learn the

principles and steps to createa Mind Map.

You will also be provided with examples, templates and quiz to test your knowledge.

You will also learn via modern, pedagogically sound interactive methods,

placing you at the centre of the of the learning process.




Mind Mapping Skills

Number of participants: 12‐16 Duration: 2 days Available as: In‐company course

Why attend?

Mind Maps

encourage

creative

problem

solving,

and

they

hold

information

in

a format

that

your

mind

finds

easy

to

remember

and

quick

to review. By using Mind Maps, you can quickly identify and understand the structure of a subject, and the way that pieces of information

fit together, as well as recording the raw facts contained in normal notes.

Who is it for?

This course is designed for managers, senior staff and for people seeking to understand and apply good practice in promoting effective

customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing

and on the telephone. This course will help provide those with the skills to understand the link between their own organisation's sales

operation and their clients.

Benefits

Summarizing information.

Consolidating information from different

research sources.

Thinking through complex problems.

Presenting information in a format that shows

the overall structure of your subject.

What you will learn

Introduction to Mind Mapping

What is Mind Mapping

The importance of Mind Mapping

Mind Mapping basics

Advantages of using Mind Mapping

Module 1: Motivation & Goal Setting

What are

your

motivates

What are your de‐motivators

Make it visual

What are your goals

How to set out a goal plan

Steps to achieve your goals

Module 2: Time Management

Control and manage your time more efficiently

Proper Time

Management=

Productivity

Build confidence by having the ability to control when you do

things, to what importance and how you follow through

Having proper Time Management allows you

to have more leisure time

Module 3: Reading

Summarizing information read

Effectively read your own Mind Map

Ability to retain things read and learnt

Ability to link things that are unknown to the known

Module 4: Note Taking

Using Mind Maps you learn structure note taking

Note taking

with

Mind

Mapping

allows

you

easily

add

on

ideas

to your own Mind Map

Ability to reference using Mind Mapping

Module 5: Study Methods

Structure your studying with Mind Mapping

Mind Mapping allows you to utilise your study time better and

more efficiently

Module 6: Memory

Improve your memory skills with Mind Mapping

Retain new information and information thought to be

forgotten

Enhance self ‐esteem and confidence

Module 7: Sound Mind, Sound Body

Feel more confident with Mind Mapping

Improved work and personal life due to efficiency and

productivity from using Mind Mapping

Proven results in lowered stress and fatigue levels due to

effective use of Mind Mapping

Keeping your Mind Map visual and it’s benefits

The secrets of using your Mind Map for personal and

professional success




Risk Management

Risk

management

can

help

you

to

assess

these

risks

and

decide

what

actions

to

take

to

minimize

disruptions to your plans. They will also help you to decide whether the strategies you could use to

control risk are cost‐effective.




Risk Management Training

Number of participants: 10‐12 Duration: 1‐ 2 days Available as: In‐company and public course

Why attend?

This module contains all of the information you will need to achieve the competency to apply skills in Risk Management.

The effectiveness of the learning process depends on you – how enthusiastic you are about examining your own organisation and the

challenges that it faces. Your real learning takes place when you carry out the various activities, which are described on the next page.

The more effort you put into these activities, the better prepared you

will be to meet the challenges of undertaking research activities.

Who is it for?

This course is designed for all levels of management – in fact anyone who deals either directly or indirectly with any type of risk will

benefit from attending.

Benefits

Learn how to use Risk Management to your advantage

to benefit you personally and professionally

Contribute to the identification of project risk events

Conduct risk control activities

Contribute to assessing risk management outcomes

What you will learn

What is Risk Management

Introduction to Risk Management

Why is Risk Management important

Understanding Risks

What to

consider

when

managing

risk

Understanding the context

Plan risk identification and assessment

Close the loop with actions and monitoring

Quantitative Modelling

Using quantitative methods

Risk modelling

Model the risk rather than add risk to existing models

Keeping it simple

Process Integration

How to use top down support

Common language: using the correct language and

terminology associated with Risk Management

Objections

Dealing with objections

Formalising Risk Management, not introducing it

Clarifying the requirement and the outcomes

Using external forces




Time Management

In this course, You will learn how to examine the way your day goes and how to eliminate all the

unnecessary activities that consume your time in a malicious manner. This way you can manage your time

in a productive way so that you can yield results in a quick manner and you will enter a better rhythm

than before.



Time Management Training

Number of participants: 8 Duration: 1 day Available as: In‐company and public course

Why attend?

One of the best features of time management seminar is that we teach you how to make some time for yourself and not bring your work

home with you. We all know how nasty it is to leave the office after a hard day's work and then to still have the job on your mind and

even work some more from home. By time management you will reach your targets effectively on a daily basis.

Who is it for?

This Time Management program is for individuals who need, and want to improve their overall efficiency and effectiveness. You may have a

wide variety of time management issues, or you may have specific time management problems that you want to focus on.

Benefits

Recognise the effect of poor organisation and its relationship to

stress

Analyse your time utilisation

Identify and control major time wasters

Apply the 80/20 rule to leverage your time

Achieve a balance between work and external commitments

Set up and use a personalised time management system

Set long‐term and short‐term goals and commit to a personal

action plan

What you will learn

What is TimeManagement

Introduction to Time Management

Why is Time Management so important

Gain practical skills and knowledge

Time management preferences

Analysis of current workload to determine what is relevant

Prioritising workload and planning tasks

Analysis of personal time management strengths and challenges

Energy levels and concentration

Everyday time ‘shaving’ techniques

Overcoming procrastination, time wasting and perfectionism

Goal Setting

The Three P's

S.M.A.R.T Goals

Prioritising your Goals

Visualisation

Prioritising your time

the 80/20 Rule

The Urgent Versus Important Matrix

Assertiveness

Smart Planning

Creating your Productivity Journal

Maximising the Power of your Productivity Journal

Tackling Procrastination

Why we Procrastinate

Nine Ways

to

Overcome

Procrastination

Eat that Frog!

Crisis Management

When the Storm Hits

Creating a Plan

Executing the Plan

Lessons Learned

Organisation

De‐Clutter

Managing Workflow

Dealing with E‐mail

Using Calendars

Delegating made easy When to Delegate

To whom should you Delegate

How should you Delegate

The Importance of Full Acceptance

Routine

What is a Routine?

Ritualising Sleep, Meals, Exercise

Examples of Routines

Using Routines to Maximise Time

Meeting Management

Deciding if a Meeting is Necessary

Building the

Agenda

Keeping things on Track

Making sure the Meeting was Worthwhile

Alternatives to meetings

Instant Messaging and Chat Rooms

Teleconferencing

E‐mail Lists and Online Groups

Collaborating Application

Documents

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