To Whom It May Concern: 

Hilda was working as an agent for the German customer service account that handled back office activities for a German cable and internet provider. She was employed from .. 2012 until .. 2015. Her Tasks included written communication with customers, entering changes of customer details, order, changes in contract and cancelation into the database.

She learned very fast her tasks and her role in the account. Hilda was motivated to learn and got adjusted to all system changes and work procedures. She successfully accomplished her agent tasks and her performance meet our expectations. As a team player, Hilda was respected by her co-workers and she never had any behavioral issues.

Sincerely, 

Sykes Cluj-Napoca