243

REFERENCES

1. Afuah A. (2003), ‘Redefining Firm Boundaries in the Face of the Internet: Are Firms Really Shrinking?’, Academy of Management Review, Vol. 28, pp.34-53.

2. Agarwal A., Shankar R. and Tiwari M.K. (2006), ‘Modeling the metrics of lean, agile and leagile supply chain: an ASSP-based approach’, European Journal of Operations Research, Vol.173, pp.211-225.

3. Ahire S.L., Golhar D.Y. and Waller M.A. (1996), ‘Development and validation of TQM implementation constructs’, Decision Sciences, Vol. 27, pp. 23-57.

4. Akkermans H., Bogerd P. and Vos B. (1999), ‘Virtuous and vicious cycles on the road towards international supply chain management’, International Journal of Operations and Production management, Vol. 19, pp. 565-581.

5. Alvarado U.Y. and Kotzab H. (2001), ‘Supply Chain Management -The Integration of Logistics in Marketing’, Industrial Marketing Management, Vol. 30, pp. 183-198.

6. Ammer D.S. (1989), ‘Top Management’s View of the Purchasing, Function’, Journal of Purchasing and Materials Management, Vol. 25, pp. 16-21.

7. Anderson E. and Weitz B. (1992), ‘The Use of Pledges to Build and Sustain Commitment in Distribution Channels’, Journal of Marketing Research, Vol. 29, pp. 18-34.

8. Anderson J. and Narus J. (1990), ‘A model of distributor firm and manufacturer firm working partnerships. Journal of Marketing’, Vol. 54, pp. 42-58.

9. Anderson J.C., Hakansson H. and Johnson J. (1994), ‘Dyadic business relationships within a business network context’, Journal of Marketing, Vol. 58, pp.1-15.

10. Anderson R.D., Jerman R.E. and Crum M.R. (1998), ‘Quality management influence on logistics performance’, Logistics and Transportation Review, Vol. 34, pp. 137-48.

244

11. Angeles R. (2005), ‘RFID technologies: supply-chain applications and implementation issues’, Information Systems Management, Vol. 22, pp. 51-65.

12. Archer N. (2006), ‘Supply chains and the enterprise’, Journal of Enterprise Information Management, Vol. 19, pp. 241-245.

13. Atkinson A. (1998), ‘Strategic performance measurement and incentive compensation’, European Management Journal, Vol. 16, pp. 552-561.

14. Avittathur B. and Swamidass P. (2006), ‘Matching Plant Flexibility and Supplier Flexibility: Lessons from Small Suppliers of U.S. Manufacturing Plants in India’, Report published for Supply Chain consortium,Thomas Walter Center for Technology Management, Auburn University, pp.1-44.

15. Ayers B.J. (2001), ‘Handbook of Supply Chain Management’, St. Lucie Press, ISBN 1-57444-273-2.

16. Backstrom K. and Johansson U. (2006), ‘Creating and consuming experiences in retail store environments: Comparing retailer and consumer perspectives’, Journal of Retailing and Consumer Services, Vol. 13, pp. 417-430.

17. Baiman S., Fischer P. E. and Rajan M. V. (1998), ‘Information, contracting, and quality costs’, University of Pennsylvania working paper.

18. Baker P. (2002), ‘Do more with less’, Manufacturing Blueprint, October, pp. 8-11.

19. Ballou H.R. (2004), ‘Business Logistics/Supply Chain Management’, Pearson Education, ISBN 81-297-0332-7.

20. Ballou H.R., Gilbert S.M. and Mukherjee A. (2000), ‘New ManagerialChallenges from Supply Chain Opportunities’, Industrial Marketing Management, Vol. 29, pp. 7-18.

21. Barratt M. and Oliveira A. (2001), ‘Exploring the experience of collaborative planning initiatives’, International Journal of Physical Distribution and Logistics Management, Vol. 31, pp. 266-89.

22. Beamon M.B. (1998), ‘Supply chain design and analysis: models and methods’, International Journal of Production Economics, Vol. 55, pp.281-294.

245

23. Beamon M.B. (1999), ‘Measuring supply chain performance, International Journal of Operations and Production Management’, Vol. 19, pp. 275-292.

24. Bechtel C. and Jayaram J. (1997), ‘Supply chain management: a strategic perspective’, International Journal of Logistics Management,Vol. 8, pp. 15-34.

25. Bentler P.M. (1995), ‘EQS for Windows-User’s Guide, Multivariate software Inc.’, Enico, CA.

26. Bentler P.M. and Bonnet D.G. (1980), ‘Significance tests and goodness of fit in the analysis of covariance structures’, Psychological Bulletin, Vol. 88, pp. 588-606.

27. Bernardes E.S. and Fensterseifer J.E. (2004), ‘The role of social relationships in the virtually integrated supply chain’, International Journal of Logistics Systems and Management, Vol.1, pp.26-37.

28. Bernon M. and Cullen J. (2007), ‘An integrated approach to managing reverse logistics’, International Journal of Logistics: Research and Applications, Vol. 10, pp. 41-56.

29. Berry D., Towill D.R. and Wadsley N. (1994), ‘Supply chain management in the electronics product industry’, International Journal of Physical Distribution and Logistics Management, Vol. 24, pp. 20-32.

30. Besterfield H. D. Besterfield M.C., Besterfield G.H. and Besterfield S.M. (2004), ‘Total Quality Management’, Pearson Education (Singapore), Private Limited, India, ISBN 81-297-0260-6.

31. Bhagwat R. and Sharma M.K. (2007), ‘Performance measurement of supply chain management:...’, Computers and Industrial Engineering, doi:10.1016/j.cie.2007.04.001.

32. Bhatnagar R. and Sohal A.S. (2005), ‘Supply chain competitiveness: measuring the impact of location Factors’, uncertainty and manufacturing practices’, Technovation, Vol. 25, pp. 443-456.

33. Bohrnstedt F. (1983), ‘Measurement’ In Rossi P., Wright, J. and Anderson, A. (eds) A Hand Book of Survey Research. Academy Press, San Diego, CA.

34. Bowersox, D. and Closs D.J. (1996), ‘Logistical Management: The Integrated Supply Chain Process’, 4th ed., McGraw-Hill, NY.

246

35. Boyer K.K. and Lewis M.W. (2002), ‘Competitive priorities: Investigating the need for trade-offs in Operations’, Production and Operations Management, Vol.11, pp. 9-20.

36. Boyson S. and Corsi T. (2005), ‘Matching Demand and Supply in Realtime: The Value of Supply Chain Collaboration’, Report in Souvenir, Indian Institute of Materials Management, Supply chain Expo-2005.

37. Boyson S., Dresner M. and Rabinovich E. (1999), ‘Managing effective third party logistics relationships: what does it take?’, Journal of business logistics, Vol. 20, pp. 73-98.

38. Brah A.S. and Lim H.Y. (2006), ‘The effects of technology and TQM on the performance of logistics companies’, International Journal of Physical Distribution and Logistics Management, Vol. 36, pp.192-209.

39. Brown J.R., Dant R.P., Ingene C.A. and Kaufmann P.J. (2005), ‘Supply chain management and the evolution of the "Big Middle’, Journal of Retailing, Vol. 81, pp. 97-105.

40. Burgess K. and Singh P.J. (2006), ‘A proposed integrated framework for analysing supply chains’, Supply Chain Management: An International Journal, Vol. 11, pp. 337-344.

41. Burgess K., Singh P.J. and Koroglu R. (2006), ‘Supply chain management: a structured literature review and implications for future research’, International Journal of Operations and Production Management, Vol. 26, pp. 703-729.

42. Burt D. (August 1989), ‘Managing Suppliers up to speed’, Harvard Business Review, pp.127-135.

43. Byrne B.M. (1994), ‘Structural Equation Modelling with EQS and EQS/Windows-Basic concepts, applications and programming’, SAGE Publications, Thousand Oaks, USA.

44. Cagliano R., Caniato F. and Spina G. (2006), ‘The linkage between supply chain integration and manufacturing improvement programmes’, International Journal of Operations and Production Management, Vol. 26, pp. 282-299.

45. Carr S.A. and Pearson J.N. (1999), ‘Strategically managed buyer-seller relationships and performance Outcomes’, Journal of Operations Management, Vol. 17, pp. 497-519.

247

46. Carr S.A. and Smeltzer L.R. (1999), ‘The relationship of strategic purchasing to supply chain Management’, European Journal of Purchasing and Supply Management, Vol. 5, pp. 43-51.

47. Carr S.A. and Smeltzer R.L. (1997), ‘An empirically based operational definition of strategic Purchasing’, European Journal of Purchasing and Supply Management, Vol. 3, pp.199-207.

48. Carson D., Gilmore A. and Maclaran P. (1998), ‘Customer or profit focus: an alternative perspective’, Journal of Marketing Practice: Applied Marketing Science, Vol. 4, pp. 26-39.

49. Carter C. and Ellram L. (1998), ‘Reverse Logistics: A review of Literature and framework for future Investigation’, Journal of Business Logistics, Vol.19, pp. 85-102.

50. Carter J.R. and Miller J.G. (1989), ‘The impact of alternative vendor/buyer communication structures on the quality of purchased materials’, Decision Sciences, Vol. 20, pp. 759-776.

51. Chan F.T.S. and Qi H.J. (2002), ‘A fuzzy basis channel-spanning performance measurement method for supply chain management’, Proceedings of The Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, Vol.216, pp.1155-1167.

52. Chan F.T.S. and Qi H.J. (2003), ‘An innovative performance measurement method for supply chain Management’, Supply Chain Management: An international Journal, Vol. 8, pp. 209-223.

53. Chandra P. and Sastry T. (1998), ‘Competitiveness of Indian Manufacturing: Finding of the 1997 Manufacturing Futures Survey’, Vikalpa, Vol. 23, pp.37-44.

54. Chandra P. and Sastry T. (2002), ‘Competitiveness of Indian Manufacturing’, Findings of the 2001 National Manufacturing Survey, IIMA.

55. Chapman L.R. Soosay C. and Kandampully J. (2003), ‘Innovation in logistic services and the new business model -A conceptual framework’, International Journal of Physical Distribution and Logistics Management, Vol. 33, pp. 630-650.

56. Chatzipanagioti M., Theodori V. and Vlachos D. (2007), ‘VMI modeling in global and electronic Markets’, International Journal of Logistics Systems and Management, Vol. 3, pp. 271-287.

248

57. Chen I.J. and Paulraj A. (2004a), ‘Understanding Supply Chain Management Critical research and theoretical framework’, International Journal of Production Research, Vol. 42, pp.131-163.

58. Chen I.J. and Paulraj A. (2004b), ‘Towards a theory of supply chain management: the constructs and Measurements’, Journal of Operations Management, Vol. 22, pp. 119-150.

59. Chen I.J., Paulraj A. and Lado A.A. (2004), ‘Strategic purchasing, supply management, and firm Performance’, Journal of Operations Management, Vol. 22, pp. 505-523.

60. Chin K.S., Rao Tummala V.M., Leung J.P.F. and Tang X. (2004), ‘A study on supply chain management practices The Hong Kong manufacturing perspective’, International Journal of Physical Distribution and Logistics Management, Vol. 34, pp. 505-524.

61. Chiu H.N. (1995), ‘The integrated Logistics management system: a framework and case study’, International Journal of Physical Distribution and Logistics Management, Vol, 25, pp.4-22.

62. Chizzo S.A. (1998), ‘Supply chain strategies: solutions for the customer-driven enterprise’, In: Software Magazine. Supply Chain Management Directions Supplement (January), pp. 4-9.

63. Choi T.Y., Hartley J.L. (1996), ‘An exploration of supplier selection practices across the supply chain’, Journal of Operations Management, Vol. 14, pp. 333-343.

64. Chopra S. and Meindl P. (2001), ‘Supply Chain Management: Strategy, Planning and Operation’, Pearson Education (Singapore), Pte. Ltd., India, ISBN 81-7808-272-1.

65. Christopher M. (1992), ‘Logistics: The Strategic Issues’, Chapman and Hall, London.

66. Christopher M. (1998), ‘Logistics and Supply Chain Management: Strategies for Reducing Costs and Improving Service’, 2nd Ed. Financial Times/Pitman Publishing, London.

67. Christopher M. and Juttner U. (2000), ‘Developing strategic partnerships in the supply chain: a practitioner Perspective’, European Journal of Purchasing and Supply Management, Vol. 6, pp. 117-127.

249

68. Christopher M. and Towill D.R. (2000), ‘Supply chain migration from lean and functional to agile and Customized’, International Journal of Supply Chain Management, Vol. 5, pp. 206-213.

69. Christopher M. and Towill D.R. (2001), ‘An integrated model for the design of agile supply chains’, International Journal of Physical Distribution and Logistics Management, Vol. 31, pp. 235-246.

70. Christopher R. and Ackerson S. (2004), ‘Quality communication within a connected manufacturing supply Chain’, Supply Chain Management: An International Journal, Vol. 9, pp. 323-330.

71. Chung W.W.C., Chan M.F.S. and Wong S.Y.C. (2005), ‘Setting up a production network of e-documents: a case of a shipping company’, International Journal of Logistics Systems and Management, Vol. 1, pp.279-295.

72. Cigolini R., Cozzi M. and Perona M. (2004), ‘A new framework for supply chain management conceptual model and empirical test’, International Journal of Operations and Production Management, Vol. 24, pp. 7-41.

73. Cooper C.M. and Ellram L.M. (1993), ‘Characteristics of Supply Chain Management and the Implication for Purchasing and Logistics Strategy’, The International Journal of Logistics Management, Vol. 4, pp. 13-24.

74. Cooper C.M., Ellram L.M., Gardner J.T. and Hanks A.M. (1997), ‘Meshing multiple alliances’, Journal of Business Logistics, Vol. 18, pp. 67-89.

75. Corsten D. and Gruen T. (2003), ‘Desperately seeking shelf availability: an examination of the causes, and the efforts to address retail out of stocks’, International Journal of Retail and Distribution Management, Vol. 31, pp. 605-17.

76. Cortinas M., Elorz M. and Villanueva M. (2004), ‘Retail Store Loyalty Management via an Analysis of Heterogeneity of the Service Elements’, International Review of Retail, Distribution and Consumer Research, Vol. 14, pp. 407-436.

77. Cousins D.P., Lawson B. and Squire B. (2006), ‘An empirical taxonomy of purchasing functions’, International Journal of Operations and Production Management, Vol. 26, pp. 775-794.

250

78. Cousins P.D. (1999), ‘Supply base rationalization: myth or reality?’, European Journal of Purchasing and Supply Management, Vol. 5, pp. 143-155.

79. Coyle J., Bardi E.J. and Langley Jr., J.C. (1996), ‘The Management of Business Logistics’, West Publishing, St Paul, MN.

80. Crocker L. and Algina J. (1986), ‘Introduction to Classical and Modern Test Theory’, Harcourt, Brace and Jovanovich, Forth Worth, TX.

81. Cronbach I.J. (1951), ‘Coefficient Alpha and the internal structure of tests’, Psychometrika, Vol. 16, pp. 297-334.

82. Croom S.R. (2001), The dyadic capabilities concept: examining the process of key supplier development in collaborative product development, European Journal of Purchasing and Supply Management, Vol. 7, pp. 29-37.

83. Croom S.R., Romano P. and Giannakis M. (2000), ‘Supply chain management: An analytical framework for critical literature review’, European Journal of Purchasing and Supply, Vol. 6, pp. 67-83.

84. D’Astous, A. (2000) ‘Irritating aspects of the shopping environment’, Journal of Business Research, Vol. 49, pp. 149-156.

85. Danese P. (2006), ‘The extended VMI for coordinating the whole supply network’, Journal of Manufacturing Technology Management, Vol. 17, pp. 888-907.

86. Dangayach G.S. and Deshmukh S.G. (2001), ‘Manufacturing strategy literature review and some issues’, International Journal of Operations and Production Management, Vol. 21, pp. 884-932.

87. Dangayach G.S. and Deshmukh, S.G. (2003), ‘Evidence of Manufacturing strategies in Indian industry: a Survey’, International Journal of Production Economics, Vol. 83, pp. 279-298.

88. Das A., Narasimhan R. and Talluri S. (2006), ‘Supplier integration-Finding an optimal configuration’, Journal of Operations Management, Vol. 24, pp. 563-582.

89. Davis T. (1993), ‘Effective Supply Chain Management’, Sloan Management Review, pp. 35-46.

251

90. de Koster M.B.M. and Warffemius P.M.J. (2005), ‘American, Asian and third-party international warehouse operations in Europe-A performance comparison’, International Journal of Operations and Production Management, Vol. 25, pp. 762-780.

91. de Moerloose C., Antioco M., Lindgreen A. and Palmer R. (2005), ‘Information kiosks: the case of the Belgian retail sector’, International Journal of Retail and Distribution Management, Vol. 33, pp. 472-490.

92. De Toni A. and Nassimbeni G. (1999), ‘Buyer-supplier operational practices, sourcing policies and plant performance: results of an empirical research’, International Journal of Production Research, Vol. 37, pp. 597-619.

93. Desbarats G. (1999), ‘The innovation supply chain’, Supply Chain Management, Vol. 4, pp.7-10.

94. Dhandapani V. Potter, A. and Naim M. (2004), ‘Applying Lean Thinking: A Case Study of an Indian Steel Plant’, International Journal of Logistics: Research and Applications, Vol. 7, pp.239-250.

95. Dion P., Banting P., Picard S. and Blenkhorn D. (1992), ‘JIT implementation: a growth opportunity for purchasing’, International Journal of Purchasing and Materials Management, Vol. 28, pp. 33-67.

96. Disney S.M. and Towill D.R. (2002), ‘A discrete transfer function model to determine the dynamic stability of a vendor managed inventory supply chain’, International Journal of Production Research, Vol. 40, pp. 179-204.

97. Dixon J., Bridson K., Evans J. and Morrison M. (2005), ‘An Alternative Perspective on Relationships, Loyalty and Future Store Choice’, International Review of Retail, Distribution and Consumer Research, Vol. 15, pp. 351-374.

98. Dobler D.W. and Burt D.N. (1996), ‘Purchasing and Materials Management’ 6th edn, McGraw-Hill, New York.

99. Dong Y., Carter C.R. and Dresner M.E. (2001), ‘JIT purchasing and performance: an exploratory analysis of buyer and supplier perspectives’, Journal of Operations Management, Vol. 19, pp. 471-483.

100. Draganska M. and Klapper D. (2007), ‘Retail environment and manufacturer competitive intensity’, Journal of Retailing, Vol. 83, pp. 183-198.

252

101. Dyer J.H. (1997), ‘Effective Interfirm Collaboration: How Firms Minimize Transaction Costs and Maximize Transaction Value’, Strategic Management Journal, Vol. 18, pp. 535-556.

102. Dyer J.H. (2000), ‘Collaborative Advantage: Winning through Extended Enterprise Supplier Networks’, (New York: Oxford University Press).

103. Dyer J.H. and Chu W. (2000), ‘The Determinants of Trust in Supplier-automaker Relationships in the U.S., Japan, and Korea’, Journal of International Business Studies, Vol. 31, pp. 259-285.

104. Ellram L. and Cooper M. (1993), ‘Characteristics of supply chain management and the implications for purchasing and logistics Strategy’, International Journal of Logistics Management, Vol. 4, pp. 1-10.

105. Ellram L.M. (1991), ‘Supply chain management: the industrial organization Perspective’, International Journal of Physical Distribution and Logistics Management, Vol. 21, pp. 13-22.

106. Ellram L.M. and Carr A.S. (1994), ‘Strategic Purchasing: a history and review of the literature’, International Journal of Physical Distribution and Materials Management, Vol. 30, pp. 10-18.

107. Ellram L.M. and Pearson J.N. (1993), ‘The role of the purchasing function: toward team participation’, International Journal of Purchasing and Materials Management, Vol. 29, pp. 3-9.

108. Ellram, L.M. and Cooper, M.C. (1990), ‘Supply Chain Management, Partnerships, and the Shipper-Third Party Relationships’, International Journal of Logistics Management, Vol. 1, pp. 1-10.

109. Evangelista P. and Sweeney E. (2006), ‘Technology usage in the supply chain: the case of small 3PLs’, The International Journal of Logistics Management, Vol. 17, pp. 55-74.

110. Evans J.R. and Lindsay W.M. (2002), ‘The Management and Control of Quality’, 5th ed., West, Minneapolis, MN.

111. Faber N., de Koster M.B.M. and van de Velde, S.L. (2002), ‘Linking warehouse complexity to warehouse planning and control structure: an exploratory study of the use of warehouse management information systems’, International Journal of Physical Distribution and Logistics Management, Vol. 32, pp. 381- 395.

253

112. Farley G.A. (1997), ‘Discovering Supply Chain Management: A Roundtable Discussion’, APICS - The Performance Advantage, Vol. 7, pp. 38-39.

113. Faroqi A. (2002), ‘From just-in-case to just-in-time inventory’, Businessline, Vol. 26, p. 1.

114. Fassoula E. (2006), ‘Transforming the supply chain’, Journal of Manufacturing Technology Management, Vol. 17, pp. 848-860.

115. Fawcett E.S., Ogden J.A., Magnan G.M. and Cooper M.B. (2006), ‘Organizational commitment and governance for supply chain success’, International Journal of Physical Distribution and Logistics Management, Vol. 36, pp. 22-35.

116. Feitzinger E. and Lee H.L. (1997), ‘Mass Customization at Hewlett-Packard: The Power of Postponement’, Harvard Business Review, Vol. 75, pp. 116-121.

117. Fine C. (2000), ‘Clockspeed-based strategies for supply chain design’, Production and Operations Management, Vol. 9, pp. 213-221.

118. Fine C.H. and Hax A.C. (1985), ‘Manufacturing Strategy: A Methodology and an Illusion’, Interfaces, Vol. 15, pp.28-46.

119. Finley F. and Srikanth S. (2005), ‘7 Imperatives for successful collaboration’, Supply chain management review, January/ February, pp. 30-37.

120. Fisher M.L. (1997), ‘What is the right supply chain for your product?’, Harvard Business Review, Vol. 75, pp. 105-116.

121. Fleischmann M. (2001), ‘Quantitative Models for Reverse Logistics’, Lecture Notes in Economics and Mathematical Systems, Vol. 501, Springer, Berlin.

122. Fleischmann M., Bloemhof-Ruwaard J.M., Dekker R., van der Laan, E., van Nunen J.A.E.E., van Wassenhove L.N. (1997), ‘Quantitative models for reverse logistics: a review. European Journal of Operational Research, Vol. 103, pp. 1-17.

123. Flynn B.B. and Flynn E. J. (2005), ‘Synergies between supply chain management and quality management: emerging implications’, International Journal of Production Research, Vol. 43, pp. 3421-3436.

254

124. Flynn B.B., Schroeder R.G. and Sakakibara S. (1994), ‘A framework for quality management research and an associated instrument’, Journal of Operations Management, Vol. 11, pp. 339-366.

125. Forker L.B. (1997), ‘Factors Affecting Supplier Quality Performance’, Journal of Operations Management, Vol. 15, pp. 243-269.

126. Forrester J. (1961), ‘Industrial Dynamics’, Wiley, New York.

127. Franceschini F., Galetto M., Pignatelli A. and Varetto M. (2003), ‘Outsourcing: guidelines for a structured approach’, Benchmarking: an International Journal, Vol. 10, pp. 246-260.

128. Frasquet M., Vallet T. and Gil I. (2002), ‘Key factors in shopping centre management: evidence from Spain’, The International Review of Retail, Distribution and Consumer Research, Vol. 12, pp. 337-354.

129. Frazelle E. (2004), ‘Supply Chain Strategy: the logistics of supply chain management’, Tata McGraw-Hill, ISBN 0-07-058617-9.

130. French L.M. and LaForge R.L. (2006), ‘Closed-loop supply chains in process industries: An empirical study of producer re-use issues’, Journal of Operations Management, Vol. 24, pp. 271-286.

131. Frolich M.T. and Westbrook R. (2001), ‘Arcs of integration: an international study of supply chain strategies’, Journal of Operations Management, Vol. 19, pp. 185-200.

132. Garvin D.A. (1987), ‘Competing on the eight dimensions of quality’, Harvard Business Review, Vol. 65, pp. 101-109.

133. Gerbing D.W. and Anderson J.C. (1988), ‘An updated paradigm for scale development incorporating unidimensionality and its assessment’, Journal of Marketing Research, Vol. 25, pp. 186-192.

134. Gibson B.J., Mundy R.A. and Sink H.L. (1995), ‘Supplier certification: application to the purchase of industrial transportation services’, Logistics and Transportation Review, Vol. 31, pp. 63-74.

135. Giunipero L.C., Denslow D. and Eltanatwy R. (2005), ‘Purchasing/supply chain management flexibility: moving to anentrepreneurial skill set’, Industrial Marketing Management, Vol. 34, pp. 602-613.

255

136. Giunipero L.C., Handfield R.B. and Eltantawy R. (2006), ‘Supply Management.s evolution: key skills set for the supply manager of the future’, International Journal of Operations and Production Management, Vol. 26, pp. 822-844.

137. Gowen III C.R. and Tallon W.J. (2003), ‘Enhancing supply chain practices through human resource Management’, Journal of Management Development, Vol. 22, pp. 32-44.

138. Grewal D. and Levy M. (2007) ‘Retailing research: Past, present, and future’, Journal of Retailing, Vol. 83, pp. 447-464.

139. Grewal D., Baker J., Levy M. and Voss G.B. (2003), ‘The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores’, Journal of Retailing, Vol. 79, pp. 259-268.

140. Grieco Jr P.L. (1989), ‘Why supplier certification? And will it work?’, Production and Inventory Management Review with APICS News, pp. 38-40.

141. Gunasekaran A. (2003), ‘TQM in supply chain management’, The TQM Magazine, Vol. 15, pp. 361-363.

142. Gunasekaran A. and Ngai E.W.T. (2004), ‘3PL: experiences from China resources logistics (Hong Kong),’ International Journal of Logistics systems and Management, Vol. 1, pp. 71-87.

143. Gunasekaran A., Patel C. and McGaughey R.E. (2004), ‘A framework for supply chain performance Measurement’, International Journal of Production Economics, Vol. 87, pp. 333-347.

144. Gunasekaran A., Patel C. and Tirtiroglu E. (2001), ‘Performance measures and metrics in a supply chain Environment’, International journal of Operations and Production Management, Vol. 21, pp. 71-87.

145. Gunasekaran A., Williams J.H. and McGaughey R.E. (2005), ‘Performance measurement and costing system in new enterprise’, Technovation, Vol. 25, pp. 523-533.

146. Haan D.J., Moron D.K. and Placzek E. (2007), ‘Logistics management and firm size: a survey among Polish small and medium enterprises’, International Journal of Production Economics, Vol. 108, pp. 119-126.

256

147. Hackman J.R. and Wageman R. (1995), ‘Total quality management: empirical, conceptual, and practical issues’, Administrative Science Quarterly, Vol. 40, pp. 309-342.

148. Hahn C.K., Watts C.A. and Kim K.Y. (1990), ‘The supplier development program: a conceptual model’, International Journal of Purchasing and Material Management, Vol. 26, pp. 2-7.

149. Hair, Jr. F.J., Anderson, E., Tatham, R., Ronald, L., William, B.C. (2005), ‘Multivariate Data Analysis’, Pearson Education (Singapore) Pte. Ltd., India.

150. Hakansson H. and Persson G. (2004), ‘Supply Chain Management: the logic of supply chains and Networks’, The international Journal of Logistics Management, Vol. 15, pp. 11-26.

151. Halldorsson A. and Skjøtt-Larsen T. (2006), ‘Dynamics of relationship governance in TPL arrangements - a dyadic perspective’, International Journal of Physical Distribution and Logistics Management, Vol. 36, pp. 490-506.

152. Handfield R.B. (2002), ‘The new supply chain model’, APICS, January, p. 24.

153. Handfield R.B. and Bechtel C. (2002), ‘The role of trust and relationship structure in improving supply chain Responsiveness’, Industrial Marketing Management, Vol. 31, pp. 367-382.

154. Handfield R.B., Walton S.V., Seeger L.K. and Meleynk S.A. (1997), ‘Green value chain practices in the furniture industry’, Journal of Operations Management, Vol. 15, pp. 293-315.

155. Hanson S. (1980), ‘Spatial diversification and multipurpose travel: implications for choice theory’, Geographical Analysis, Vol. 12, pp. 245-257.

156. Harland C.M., Lamming R.C. and Zheng J. (2006), ‘Supply management: is it a discipline?’, International Journal of Operations and Production Management, Vol. 26, pp. 730-753.

157. Hasty R. and Reardon J. (1997), ‘Retail Management’, McGraw-Hill, ISBN 0-07-114315-7.

158. Heckert J.B. and Miner R.B. (1940), ‘Distribution Costs’, The Ronald Press Company, New York.

257

159. Helper S.R. (1991), ‘How much has really changed between US automakers and their suppliers’, Sloan Management Review, pp.15-28.

160. Ho C.K., Au D.F.U. and Newton E. (2002), ‘Empirical research on supply chain management: a critical review and recommendations’, International Journal of Production Research Vol. 40, pp. 4415-4430.

161. Hoffman K.D. and Turley L.W. (2002) ‘Atmospherics, service encounters and consumer decision making: an integrative perspective’, Journal of Marketing Theory and Practice, Vol. 10, pp. 33-47.

162. Holmberg S. (2000), ‘A system perspective on supply chain measurements’, International Journal of Physical Distribution and Logistics Management, Vol. 30, pp. 847-868.

163. Hsu C.C., Kannan V.R., Leong G.K. and Tan K.C. (2006), ‘Supplier selection construct: instrument development and validation’, The International Journal of Logistics Management, Vol. 17, pp. 213- 239.

164. Huan S.H., Sheoran S.K and Wang G. (2004), ‘A review and analysis of supply chain operations reference (SCOR) model’, Supply Chain Management: An International Journal, Vol. 9, pp. 23-29.

165. Huang G., Lau J. and Mak K. (2003), ‘The impacts of sharing production information on supply chain dynamics: a review of the literature’, International Journal of Production Research, Vol. 41, pp. 1483-1517.

166. Hull B. (2005), ‘The role of elasticity in supply chain performance’, International Journal of Production Economics, Vol. 98, pp 301-314.

167. Hult G.T.M., Hurley R.F., Giunipero L.C. and Nichols Jr E.L. (2000), ‘Organizational learning in global purchasing: A model and test of internal users and corporate buyers’, Decision Sciences, Vol. 31, pp. 293-325.

168. Iyer A.V. and Bergen M.E. (1997), ‘Quick response in manufacturer retailer channels’, Management Science, Vol. 43, pp. 559-570.

169. Jabnoun N., Khalifah A. and Yusuf A. (2003), ‘Environmental Uncertainty, Strategic Orientation, and Quality Management: A Contingency Model’, Quality Management Journal, Vol. 10, pp. 17-31, www.asq.org.

170. Jarrell J.L. (1998), ‘Supply chain economics’, World Trade, Vol. 11, pp. 58-61.

258

171. Jayaram J., Kannan V.R. and Tan K.C. (2004), ‘Influence of initiators on supply chain value creation’, International Journal of Production Research, Vol. 42, pp. 4377- 4399.

172. Jayaram J., Vickery S.K. and Droge C. (1999), ‘An empirical study of time-based competition in the North American automotive supplier industry’, International Journal of Operations and Production Management, Vol. 19, pp. 1010-1033.

173. Jharkharia S. and Shankar R. (2004), ‘Supply Chain Management: Some insights from Indian manufacturing companies’, Asian Academy of Management Journal, Vol. 9, pp.79-97.

174. Jharkharia S. and Shankar R. (2006), ‘Supply chain management: some sectoral dissimilarities in the Indian manufacturing industry’, Supply Chain Management: An International Journal, Vol. 11, pp. 345-352.

175. Jones C. (1998), ‘Moving beyond ERP: making the missing link’, Logistics Focus, Vol. 6, pp. 2-7.

176. Jones P., Clarke-Hill C., Shears P., Comfort D. and Hillier D. (2004), ‘Radio frequency identification in the UK: opportunities and challenges’, International Journal of Retail and Distribution Management, Vol. 32, pp.164-171.

177. Joseph I.N., Rajendran C., Kamalanabhan T.J. and Anantharaman R.N. (1999), ‘Organisational factors and total quality management-an empirical study’, International Journal of Production Research, Vol.37, pp.1337-1352.

178. Joyce B.W. (2006), ‘Accounting, purchasing and supply chain management’, Supply Chain Management: An International Journal, Vol. 11, pp. 202-207.

179. Kakkainen M. (2003), ‘Increasing efficiency in the supply chain for short shelf life goods using RFID Tagging’, International Journal of Retail and Distribution Management, Vol. 31, pp. 529-536.

180. Kalwani M.U. and Narayandas N. (1995), ‘Long-term manufacturer-supplier relationships: do they pay off for supplier firms?’, Journal of Marketing, Vol. 59, pp. 1-16.

181. Kannan R.V. and Tan K.C. (2006), ‘Buyer-supplier relationships-The impact of supplier election and buyer-supplier engagement on relationship and firm performance’, International Journal of Physical Distribution and Logistics Management, Vol. 36, pp. 755-775.

259

182. Kaplan R.M. and Sacuzzo D.P. (1993), ‘Psychological Testing: Principles applications and issues’, 3rd ed., Pacific Grove (CA), Brooks Cole.

183. Kaplan R.S. and Norton D.P. (1992), ‘The Balanced Scorecard--Measures That Drive Performance’, Harvard Business Review, Vol. 70, pp.71-79.

184. Kaynak H. (2003), ‘The relationship between total quality management practices and their effects on firm performance, Journal of Operations Management, Vol. 21, pp. 405-435.

185. Kent J.L. and Mentzer J.T. (2003), ‘The Effect of Investment in Inter-organizational Information Technology in a Retail Supply chain’, Journal of Business Logistics, Vol. 24, pp. 155-176.

186. Kim B. (2000), ‘Coordinating an innovation in supply chain management’, European Journal of Operational Research, Vol. 23, pp. 568-584.

187. Kocabasoglu C. and Suresh N.C. (2006), ‘Strategic Sourcing: An Empirical Investigation of the Concept and Its Practices in U.S. Manufacturing Firms’, The Journal of Supply Chain Management: A Global Review of Purchasing and Supply, pp. 4-16.

188. Kocabasoglu C., Prahinski C. and Klassen R.D. (2007), ‘Linking forward and reverse supply chain investments: The role of business uncertainty’, Journal of Operations Management, Vol. 25, pp. 1141-1160.

189. Koh S.C.L. and Tan Z. (2005), ‘Using e-commerce to gain competitive advantage in 3PL enterprises in China’, International Journal of Logistics systems and Management, Vol. 1, pp. 187-210.

190. Koh S.C.L., Demirbag M., Bayraktar E., Tatoglu E. and Zaim S. (2007), ‘The impact of supply chain management practices on performance of SMEs’, Vol. 107, pp. 103-124.

191. Kopczak L.R. (1997), ‘Logistics partnership and supply chain restructuring: survey results from the US computer industry’, Production and Operations Management, Vol. 6, pp. 226-247.

192. Korgaonker M.G. (1999a), ‘Integrated supply chain management - part I’, MM - The Industry Magazine, February, pp. 73-82.

260

193. Korgaonker M.G. (1999b), ‘Integrated supply chain management - part II’, MM - The Industry Magazine, March, pp. 73-83.

194. Kotabe M., Martin X. and Domoto H. (2003), ‘Gaining from vertical partnerships: knowledge transfer, relationship duration, and supplier performance in the US and Japanese automotive industries’, Strategic Management Journal, Vol. 24, pp. 293-316.

195. Kotler P. (1973) ‘Atmospherics as a marketing tool’, Journal of Retailing, Vol. 49, pp. 48.

196. Krause D.R. and Ellram L.M. (1997), ‘Critical elements of supplier development’, European Journal of Purchasing and Supply Management, Vol. 3, pp. 21-31.

197. Krause R.D. (1999), ‘The antecedents of buying firms’ efforts to improve suppliers’, Journal of Operations Management, Vol. 17, pp. 205-224.

198. Kuei C.H., Madu C.N. and Lin C. (2001), ‘The relationship between supply chain quality management practices and organizational performance’, International Journal of Quality and Reliability Management, Vol. 18, pp. 864-872.

199. Kumar L. (2006), ‘Riding high on FDI, retail sector set for quantum leap’, http://www.financialexpress.com/fe_full_story.php? content_ id = 133841.

200. Kwon G.I.W. and Suh T. (2004), ‘Factors affecting the level of trust and commitment in supply chain Relationships’, Journal of Supply Chain Management, Vol. 40, pp. 4-15.

201. Kwon G.I.W. and Suh T. (2005), ‘Trust, commitment and relationships in supply chain management: a path analysis’, Supply Chain Management: An International Journal, Vol. 10, pp. 26-33.

202. Kwon O., Im G.P. and Lee K.C. (2007), ‘MACE-SCM: A multi-agent and case-based reasoning collaboration mechanism for supply chain management under supply and demand uncertainties’, Expert Systems with Applications, Vol. 33, pp. 690-705.

203. La Londe B.J. (1998), ‘Supply chain evolution by the numbers’, Supply Chain Management Review, Vol. 2, pp.7-8.

204. La Londe B.J. (May/June 2002), ‘Who can you trust these days?’, Supply Chain Management Review, p. 10.

261

205. Lai F., Zhao X. and Wang Q. (2007), ‘Taxonomy of information technology strategy and its impact on the performance of third-party logistics (3PL), in China’, International Journal of Production Research, Vol. 45, pp. 2195-2218.

206. Lai K.H. (2004), ‘Service capability and performance of logistics service providers’, Transportation Research Part E, Vol. 40, pp. 385–399.

207. Lai K.H. and Cheng T.C.E. (2003), ‘Supply chain performance in

transport logistics: an assessment by service providers’, International Journal of Logistics: Research and Applications, Vol. 6, pp. 151-164.

208. Lai K.H. and Cheng T.C.E. (2004), ‘Supply Chain Management in the logistics industry the case of Hong Kong’, International Journal of Logistics Systems and Management, Vol. 1, pp. 26-37.

209. Lai K.H., Ngai E.W.T. and Cheng T.C.E. (2002), ‘Measures for evaluating supply chain performance in transport logistics’, Transportation Research Part E: Logistics and Transportation Review, Vol. 38, pp. 439-456.

210. Lai K.H., Ngai, E.W.T. and Cheng T.C.E. (2004), ‘An empirical study of supply chain performance in transport logistics’, International Journal of Production Economics, Vol. 81, pp. 321-331.

211. Lambert D.M. and Cooper M.C. (2000), ‘Issues in Supply Chain Management’, Industrial Marketing Management, Vol. 29, pp. 65-83.

212. Lambert M.D., Cooper M.C. and Pagh J.D. (1998), ‘Supply chain management: Implementation issues and research opportunities’, International Journal of Logistics Management, Vol. 9, pp. 1-19.

213. Landeros R. and Monczka R.M. (Fall 1989), ‘Cooperative buyer/seller relationships and a firm’s competitive posture’, Journal of Purchasing and Materials Management, Vol. 25, pp. 9-18.

214. Langley C.J. and Holcomb M.C. (1992), ‘Creating logistics customer value’, Journal of Business Logistics, Vol. 13, pp. 1-27.

215. Larson E.W. and Gobeli D.H. (1987), ‘Matrix management: Contradictions and insights’, California Management Review, Vol. 29, pp. 126-138.

216. Lau H.C.W. and Lee W.B. (2000), ‘On a responsive supply chain information system’, International Journal of Physical Distribution and Logistics Management, Vol. 30, pp. 598-610.

262

217. Lee G.C. (1998), ‘Designing a successful Shopping Center’, Unpublished dissertation, School of Building and Real Estate, National University of Singapore.

218. Lee H.L. (2000), ‘Creating value through supply chain integration’, Manufacturing Net (online), available at: www.manufacturing.net/lm/ index.asp?layout=articlePrintand articleID=CA151843 (accessed 11 August 2001).

219. Lee H.L. and Billington C. (1992), ‘Managing supply chain inventory: Pitfalls and opportunities’, Sloan Management Review, Vol. 33, pp. 65-73.

220. Lee H.L. and Ng S.M. (1997), ‘Introduction to the special issue on global supply chain management’, Production and Operations Management, Vol. 6, pp. 191-192.

221. Lee H.L., Padmanabhan V., Taylor T.A. and Whang S. (2000), ‘Price Protection in the personal computer Industry’, Management Science, Vol. 46, pp. 467-482.

222. Lee L.H., Padmanabhan V. and Whang S. (2004), ‘Information Distortion in a Supply Chain: The Bullwhip Effect’, Management Science, Vol. 50, pp. 1875-1886.

223. Leenders M.R., Nollet J. and Ellram L.M. (1994), ‘Adapting purchasing to supply chain management’, International Journal of Physical Distribution and Logistics Management, Vol. 24, pp. 40-42.

224. Lewis H.T. (1956), ‘The Role of Air Freight in Physical Distribution’, Graduate School of Business Administration, Division of Research, Harvard University, Boston.

225. Lewis I. and Talalayevsky A. (2000), ‘Third-party logistics: leveraging information technology, Journal of Business Logistics, Vol. 21, pp. 173-185.

226. Li S., Rao S.S., Ragu-Nathan T.S. and Ragu-Nathan B. (2005), ‘Development and Validation of a measurement instrument for studying supply chain management practices’, Journal of Operations Management, Vol. 23, pp. 618-641.

227. Lin F., Huang S. and Lin S. (2002), ‘Effects of information sharing on supply chain performance in electronic commerce’, IEEE Transactions on Engineering Management, Vol. 49, pp. 258-268.

263

228. Lindquist J.D. (1974), ‘Meaning of image: survey of empirical and hypothetical evidence’, Journal of Retailing, Vol. 50, pp. 29-38.

229. Lippert K.S. and Forman, H. (2006), ‘A supply chain study of technology trust and antecedents to technology internalization consequences’, International Journal of Physical Distribution and Logistics Management, Vol. 36, pp. 271-288.

230. Lo V.H., Yeung A.H.W. and Yeung A.C.L. (2007), ‘How supply quality management improves an organization’s quality performance: a study of Chinese manufacturing firms’, International Journal of Production Research, Vol. 45, pp. 2219-2243.

231. Lockamy A. and McCormack K. (2004), ‘Linking SCOR planning process to supply chain performance: An exploratory study’, International Journal of Operations & Production Management, Vol. 24, pp. 1192-1218.

232. Lockamy A. and McCormack K. (2004), ‘The development of a supply chain management process maturity model using the concepts of business process orientation’, Supply Chain Management: An International Journal, Vol. 9, pp. 272-278.

233. Love P.E.D., Irani Z. and Edwards D.J. (2003), ‘Learning to reduce rework in projects: analysis of firm’s organizational learning and quality practices’, Project Management Journal, Vol. 34, pp. 13-25.

234. Lummus R.R. and Vokurka R.J. (1999), ‘Defining supply chain management: a historical perspective and practical guidelines’, Industrial Management and Data Systems, Vol. 99, pp. 11-17.

235. Lynch D.F., Keller, S.B. and Ozment J. (2000), ‘The effects of logistics capabilities and strategy on firm performance’, Journal of Business Logistics, Vol. 21, pp. 47-68.

236. Madu C.N., Kuei C.H. and Jacob R.A. (1996), ‘An empirical assessment of the influence of quality dimensions on organisational performance’, International Journal of Production Research, Vol. 34, pp. 1943-1962.

237. Magi A. and Julander C.R. (1996), ‘Perceived service quality and customer satisfaction in a store performance framework- An empirical study of Swedish grocery retailers’, Journal of Retailing and Consumer Services. Vol. 3, pp. 33-41.

264

238. Magretta J. (1998), ‘The power of Virtual Integration - An interview with Dell Computer’s Michael Dell’, Harvard Business Review, pp.72-85.

239. Malhotra N.K. (2004), ‘Marketing Research An Applied Orientation’, Prentice-Hall of India Private Limited, New Delhi, ISBN-81-203-2744-6.

240. Marien E.J. (1998), ‘Reverse logistics as competitive strategy’, (Online http://www.apics.org/sigs/articles/Marien_REMAN.htm).

241. Mason-Jones R. and Towill D.R. (1997), ‘Information enrichment: designing the supply chain for competitive advantage’, Supply Chain Management, Vol. 2, pp. 137-148.

242. Mason-Jones R., Naylor B. and Towill D.R. (2000), ‘Engineering the League Supply Chain’, International Journal of Agile Management Systems, Vol. 2, pp. 54-61.

243. McKeefry H.L. (1998), ‘The networked SC-Software systems help manufacturers extend their enterprise’, Electronic Buyers news, Retrieved March 26, 2000, from www.techweb.com.

244. Menon K.M., McGinnis M.A. and Ackerman K.B. (1998), ‘Selection Criteria for providers of third-party logistics services: An exploratory study’, Journal of business logistics, Vol. 19, pp. 121-137.

245. Mentzer T.J. (2001b), ‘Supply Chain Management’, Sage Publications, ISBN: 81-7829-042-1.

246. Mentzer T.J., DeWitt W., Keebler J.S., Min S., Nix N.W., Smith C.D. and Zacharia Z.G. (2001), ‘Defining Supply chain Management’, Journal of Business Logistics, Vol. 22, pp. 1-25.

247. Mentzer T.J., Flint D.J. and Hult G.T.M. (2001a), ‘Logistics service quality as a segment-customized Process’, Journal of Marketing, Vol. 65, pp. 82-104.

248. Mentzer T.J., Min S. and Zacharia Z.G. (2000), ‘The Nature of Inter-firm Partnering in Supply Chain Management’, Journal of Retailing, Vol. 76, pp. 549-568.

249. Metters R. (1997), ‘Quantifying the Bullwhip Effect in Supply Chains’, Journal of Operations Management, Vol. 15, pp. 89-100.

250. Miller J.G. and Roth A.V. (1994), ‘A taxonomy of manufacturing strategies, Management Science, Vol. 40, pp. 285-304.

265

251. Min H. and Joo S.J. (2006), ‘Benchmarking the operational efficiency of third party logistics providers using data envelopment analysis’, Supply Chain Management: An International Journal, Vol. 11, pp. 259-265.

252. Min S. and Mentzer T.J. (2004), ‘Developing and Measuring Supply chain management concepts’, Journal of business Logistics, Vol. 25, pp.63-99.

253. Mohanty R.P. and Deshmukh S.G. (2004), ‘Essentials of Supply Chain Management’, Jaico Publishing house, ISBN 81-7992-314.

254. Mol M.J. (2003), ‘Purchasing’s strategic relevance’, Journal of Purchasing and Supply Management, Vol. 9, pp. 43-50.

255. Monczka R.M. and Morgan J. (1997), ‘What’s wrong with supply chain management?’, Purchasing, Vol. 122, pp. 69-73.

256. Monczka R.M. and Trent R.J. (1991), ‘Evolving sourcing strategies for the 1990s’, International Journal of Physical Distribution and Logistics Management, Vol. 21, pp. 4-12.

257. Monczka R.M., Petersen K.J., Handfield R.B. and Ragatz G.L. (1998), ‘Success factors in strategic supplier alliances: the buying company perspective’, Decision Sciences, Vol.29, pp.5553-5577.

258. Monczka R.M., Trent R.J. and Callahan T.J. (1993), ‘Supply base strategies to maximize supplier performance’, International Journal of Physical Distribution and Logistics, Vol. 24, pp. 42-54.

259. Morash E.A., Droge C.L. and Vikery S.K. (1996), ‘Boundary spanning interfaces between logistics, production, marketing and new product development’, International Journal of Physical Distribution and Logistics Management, Vol. 26, pp. 43-62.

260. Morgan J. and Monczka R.M. (1996), ‘Supplier integration: A new level of supply chain management, Purchasing, Vol. 120, pp. 110-113.

261. Morgan R.M. and Hunt S.D. (1994), ‘The Commitment: trust theory of relationship marketing’, Journal of Marketing, Vol. 58, pp. 20-38.

262. Mouritsen J., Larsen T.S. and Kotzab H. (2007), ‘Exploring the contours of Supply Chain Management’, Integrated Manufacturing Systems, Vol. 14, pp. 686-695.

266

263. Narasimhan R. and Das A. (2001), ‘The impact of purchasing integration and practices on manufacturing Performance’, Journal of Operations Management, Vol. 19, pp. 593-609.

264. Narasimhan R. and Jayaram J. (1998), ‘Causal linkage in supply chain management: an exploratory study of North American manufacturing firms’, Decision Sciences, Vol. 29, pp. 579-605.

265. Narasimhan, R. and Das, A. (1999), ‘An empirical investigation of the impact of strategic sourcing on manufacturing flexibility and performance’, Decision Sciences, Vol. 30, pp. 683-713.

266. Narus A.J. and Anderson J.C. (1995), ‘Using Teams to Manage Collaborative Relationships in Business Markets’, Journal of Business-to-Business Marketing, Vol. 2, pp. 17-46.

267. Neely A., Gregory M. and Platts K. (1995), ‘Performance measurement system design, A literature review and research agenda’, International Journal of Operations and Production Management, Vol. 15, pp. 80-116.

268. Neo H.Y., Xie M. and Tsui K.L. (2004), ‘Service quality analysis: case study of a 3PL company, International journal of logistics systems and management, Vol. 1, pp. 64-80.

269. Nevin J.R. and Houston M.J. (1980), ‘mage as a component of attraction to intra-urban shopping areas’, Journal of Retailing, Vol. 56, pp. 77-93.

270. Newman R.G. (1988), ‘Single source qualification’, Journal of Purchasing and Materials Management, Vol. 24, pp. 10-17.

271. Newman R.G. (1989), ‘Single sourcing: short-term savings versus long-term problems’, Journal of Purchasing and Materials Management, Vol. 25, pp. 20-25.

272. Newman R.G. and Rhee K.A. (1990), ‘A case study of NUMMI and its Suppliers’, International Journal of Purchasing and Materials Management, Vol. 26. pp. 15-20.

273. Nilsson F. (2006), ‘Logistics management in practice - towards theories of complex logistics’, The International Journal of Logistics Management, Vol. 17, pp. 38-54.

267

274. Nunnally J.C. (1988), ‘Psychometric Theory’, McGraw-Hill Book Company, Englewood Cliffs, NJ.

275. Ogden A.J. (2006), ‘Supply Base Reduction: An Empirical Study of Critical Success Factors’, The Journal of Supply Chain Management, pp. 29-39.

276. Owusu A.Y. (1999), ‘Importance of employee involvement in world-class’, International Journal of Agile Management Systems, Vol. 1/2, pp. 107-115.

277. Pace L.A. (1989), ‘Motivation towards system integration’, Survey of Business, Vol. 25, pp. 57-41.

278. Palmer C. (1994), ‘The development of collaborative marketing: a meat industry perspective’, Agricultural Economics Society Conference Symposium on Collaborative Marketing - Farmer Driven or Retailer Led?, University of Exeter.

279. Parola F. and Sciomachen A. (2005), ‘Intermodal container flows in a port system network: Analysis of possible growth via simulation models’, International Journal of Production Economics, Vol. 97, pp. 75-88.

280. Paulraj A. and Chen I.J. (2005), ‘Driving Forces of Strategic supply management: a preliminary empirical Investigation’, International Journal of Integrated Supply Management, Vol. 1, pp. 312-334.

281. Paulraj A. and Chen I.J. (2007), ‘Strategic Buyer.Supplier Relationships, Information Technology and External Logistics Integration’, The Journal of Supply Chain Management, pp. 2-14.

282. Peter P.J. (1981), ‘Construct Validity: A review of basic issues in marketing practices’, Journal of Marketing Research, Vol. 18, pp. 133-145.

283. Petersen J.K., Handfield R.B. and Ragatz G.L. (2005), ‘Supplier integration into new product development: coordinating product, process and supply chain design’, Journal of Operations Management, Vol. 23, pp. 371-388.

284. Petroni A. and Braglia M. (2000), ‘Vendor Selection Using Principal Component Analysis’, The Journal of Supply Chain Management, Vol.36, pp. 63-69.

268

285. Power D. (2005), ‘Supply chain management integration and implementation: a literature review’, Supply Chain Management, Vol. 10, pp. 252-263.

286. Power D. and Simon A. (2004), ‘Adoption and diffusion in technology implementation: a supply chain Study’, International Journal of Operations and Production Management, Vol. 24, pp. 566-580.

287. Prahalad C.K. and Hamel G. (1990), ‘The core competence of the corporation’, Harvard Business Review, Vol. 68, pp. 79-91.

288. Prahinski C. and Benton W.C. (2004), ‘Supplier Evaluations: Communication Strategies to Improve Supplier Performance’, Journal of Operations Management, Vol. 22, pp. 39-62.

289. Prasad S. and Babbar S. (2000), ‘International operations management research: classification, analysis, and agenda’, Journal of Operations Management, Vol. 18, pp. 207-247.

290. Quesada G., Ahmad S. and Doll J.W. (2006), ‘OEM New Product Development Practices: The Case of the Automotive Industry’, The Journal of Supply Chain Management, pp. 30-40.

291. Quinn F.J. (2000), ‘The clock speed chronicles’, Supply Chain Management Review, Vol. 3, pp. 60-64.

292. Rahman Z. (2004), ‘Use of Internet in supply chain Management: a study of Indian companies’, Industrial Management and Data Systems, Vol. 104, pp. 31-41.

293. Rajagopal S. and Bernard K.N. (1993), ‘Strategic procurement and competitive advantage’, International Journal of Purchasing and Materials Management, Vol. 29, pp. 13-20.

294. Ramos M.M. (2004), ‘Interaction between management accounting and supply chain management’, Supply Chain Management: An International Journal, Vol.9, pp.134-138.

295. Rangarajan D., Chonkob L.B., Jones E. and Roberts J.A. (2004), ‘Organizational variables, sales force perceptions of readiness for change, learning, and performance among boundary-spanning teams: A conceptual framework and propositions for research’, Industrial Marketing Management, Vol. 33, pp.289- 305.

269

296. Ravi V. and Shankar R. (2005), ‘Analysis of interactions among the barriers of reverse logistics’, Technological forecasting and Social Change, Vol. 72, pp. 1011-1029.

297. Ravi V., Shankar R. and Tiwari M.K. (2005), ‘Analyzing alternatives in reverse logistics for end-of -life computers: ANP and balanced scorecard approach’, Computers and Industrial Engineering, Vol. 48, pp. 327-356.

298. Razzaque M.A. and Sheng C.C. (1998), ‘Outsourcing of logistics function: a literature survey’, International Journal of Physical Distribution and Logistics Management, Vol. 28, pp. 89-107.

299. Reed F.M. and Walsh K. (2003), ‘Enhancing Technological Capability through Supplier Development: A Study of the U.K. Aerospace Industry’, IEEE Transactions on Engineering Management, Vol. 49, pp. 231-241.

300. Reed G., Story V. and Saker J. (2004), ‘Information technology: changing the face of automotive retailing?’, International Journal of Retail and Distribution Management, Vol. 32, pp. 19-32.

301. Robertson P.W., Gibson P.R. and Flanagan J.T. (2002), ‘Strategic supply chain development by integration of key global logistical process linkages’, International Journal of Production Research, Vol. 40, pp. 4021-4040.

302. Rodriguez C.S. and Lorente A.R.M. (2004), ‘Quality management practices in the purchasing function- An empirical study’, International Journal of Operations and Production Management, Vol. 24, pp. 666-687.

303. Rogers D.S. and Tibben-Lembke R.S. (1998), ‘Going Backwards: Reverse Logistics Trends and Practices’, Reverse Logistics Executive Council, Pittsburgh, PA.

304. Romano P. (2003), ‘Co-ordination and integration mechanisms to manage logistic processes across supply networks’, Journal of Purchasing and Supply Management, Vol. 9, pp. 119-134.

305. Ross L.C., Soosay C. and Kandampully J. (2003), ‘Innovation in logistic services and the new business model: A conceptual framework’, International Journal of Physical Distribution and Logistics Management, Vol. 33, pp. 630-650.

270

306. Rota K., Thierry C. and Bel G. (2002), ‘Supply Chain Management-Supplier.s Perspective’, Production Planning and Control, Vol. 13, pp. 370-380.

307. Roy A. (2003), ‘How efficient is your reverse supply chain?’, Effective Executive, ICFAI Press, pp. 52-55.

308. Rubesch E. and Banomyong R. (2005), ‘Selecting Suppliers in the Automotive Industry: Comparing International Logistics Costs’, Asia Pacific Journal of Marketing and Logistics, Vol. 17, pp. 61-69.

309. Saad M. and Patel B. (2006), ‘An investigation of supply chain performance measurement in the Indian automotive sector’, Benchmarking: An International Journal, Vol. 13, pp. 36-53.

310. Sahay B.S. (1999), ‘Supply Chain Management: For Global Competitiveness, Macmillan India, New Delhi.

311. Sahay B.S. (2003), ‘Understanding trust in supply chain relationships’, Industrial Data Systems, Vol. 103, pp. 553-563.

312. Sahay B.S. and Maini A. (2002), ‘Supply Chain: A shift from transactional to collaborative partnerships’, Decision, Vol. 29, pp. 67-88.

313. Sahay B.S. and Mohan R. (2003), ‘Supply Chain Management practices in Indian Industry’, International Journal of Physical Distribution of Logistics Management, Vol. 33, pp. 582-600.

314. Sahay B.S. and Mohan R. (2006), ‘3PL Practices: An Indian Perspective., International Journal of physical Distribution of Logistics Management, Vol. 36, pp. 666-689.

315. Sahay B.S., Cavale V. and Mohan R. (2003), ‘The Indian supply architecture’, Supply Chain Management: An International Journal, Vol. 8, pp. 93-106.

316. Sahay B.S., Gupta J.N.D. and Mohan R. (2006), ‘Managing supply chains for competitiveness: the Indian Scenario’, Supply Chain Management: An International Journal, Vol. 11, pp. 15-24.

317. Salvador F., Forza C., Rungtusanatham M. and Choi T.Y. (2001), ‘Supply chain interactions and time-related performances: an operations management perspective’, International Journal of Operations and Production Management, Vol. 21, pp. 461-475.

271

318. Samaranayake P. (2005), ‘A conceptual framework for supply chain management: a structural integration’, Supply Chain Management: An International Journal, Vol. 10, pp. 47-59.

319. Samson D. and Teziovski M. (1999), ‘The relationship between total quality management practices and operational performance’, Journal of Operations Management, Vol. 17, pp. 393-409.

320. Sanders R.N. (2005), ‘IT Alignment in Supply Chain Relationships: A study of Supplier Benefits’, Journal of Supply Chain Management, Vol. 41, pp. 4-13.

321. Saraph V.J., Benson G. and Schroeder R.G. (1989), ‘An Instrument for Measuring the Critical Factors of Quality Management’, Decision Sciences, Vol. 20, pp. 810-829.

322. Saunders M.J. (1995), ‘Chains, pipelines, networks and value stream: the role, nature and value of such metaphors in forming perceptions of the task of purchasing and supply management’, First Worldwide Research Symposium on Purchasing and Supply Chain Management, Tempe, Arizona, pp. 476- 485.

323. Saxena K.B.C. and Sahay B.S. (2000), ‘Managing IT for world-class manufacturing: the Indian scenario’, International Journal of Information Management, Vol. 20, pp. 29-57.

324. Schramm-Klein H. and Morschett D. (2006), ‘The Relationship between Marketing Performance, Logistics Performance and Company Performance for Retail Companies’, International Review of Retail, Distribution and Consumer Research, Vol. 16, pp. 277-296.

325. Selldin E. and Olhager J. (2007), ‘Linking products with supply chains: testing Fisher.s model’, Supply Chain Management: An International Journal, Vol. 12, pp. 42-51.

326. Sengupta K., Heiser D.R. and Cook L.S. (2006), ‘Manufacturing and Service Supply Chain Performance: A Comparative Analysis’, The Journal of Supply Chain Management, pp. 4-15.

327. Seth N., Deshmukh S.G. and Vrat P. (2006), ‘A framework for measurement of quality of service in supply chains’, Supply Chain Management: An International Journal, Vol. 11/1, pp. 82-94.

328. Sethi A. (2004), ‘The Weak Lind- Challenges and Solutions’, Industry 2.0, pp. 54-64.

272

329. Shin N.H., Collier D.A. and Wilson D.D. (2000), ‘Supply management orientation and supplier/buyer Performance’, Journal of Operations Management, Vol. 18, pp. 317-333.

330. Simatupang T.M. and Sridharan R. (2002), ‘The collaborative supply chain, International Journal of Logistics Management, Vol. 13, pp. 15-30.

331. Simchi-Levi D., Kaminsky P. and Simchi-Levi E. (2000), ‘Designing and Managing the Supply Chain:Concepts, Strategies and Case Studies’, Irwin, Homewood, IL/McGraw-Hill, New York, NY.

332. Simpson P.M., Siguaw J.A. and White S.C. (2002), ‘Measuring theperformance of suppliers: an analysis of evaluation processes’, Journal of Supply Chain Management, Vol. 38, pp. 29-41.

333. Skinner W. (1969), ‘Manufacturing: Missing link in corporate strategy’, Harvard Business Review, Vol. 3, pp. 136-145.

334. Skinner W. (1969), ‘The Focussed Factory’, Harvard Business Review, Vol. 3, pp. 136-145.

335. Smith J.B. and Barclay D.W. (1993), ‘Team Selling Effectiveness: A Small Group perspective’, Journal of Business-to-Business Marketing, Vol. 1, pp. 3-32.

336. Sobrero M. and Roberts E.B. (2002), ‘Strategic management of supplier-manufacturer relations in new product development’, Research Policy, Vol. 31, pp. 159-182.

337. Spekman E.R., Kamauff Jr J.W. and Myhr N. (1998), ‘An empirical investigation into supply chain management’, Supply Chain Management, Vol. 3, pp. 53-67.

338. Spekman E.R., Salmond D. and Kamauff Jr J.W. (1994), ‘At last procurement becomes strategic’, Long-Range Planning, Vol. 27, pp. 76-84.

339. Sridharan V., Uma W., Caines R. and Patterson C.C. (2005), ‘Implementation of supply chain management and its impact on the value of firms’, Supply Chain Management: An International Journal, Vol. 10, pp. 313-318.

340. Srivastava K.S. and Srivastava R.K. (2006), ‘Managing product returns for reverse logistics’, International Journal of Physical Distribution and Logistics Management, Vol. 36, pp. 524-546.

273

341. Stadtler H. (2005), ‘European, Supply chain management and advanced planning basics, overview and Challenges’, Journal of Operational Research, Vol. 163, pp. 575-588.

342. Stank T.P., Daugherty P.J. and Ellinger A.E. (1999), ‘Marketing /Logistics Integration and Firm Performance’, International Journal of Logistics Management, Vol. 10, pp. 11-25.

343. Stefansson G. (2006), ‘Collaborative logistics management and the role of third-party service providers’, International Journal of Physical Distribution and Logistics Management, Vol. 36, pp. 76-92.

344. Stevens G.C. (1990), ‘Successful supply-chain management’, Management Decision, Vol. 28, pp. 25-30.

345. Stjernstrom S. and Bengtsson L. (2004), ‘Supplier perspective on business relationships: experiences from six small suppliers’, Journal of Purchasing and Supply Management, Vol. 10, pp.137-146.

346. Stock G.N., Greis N.P. and Kasarda J.D. (2000), ‘Enterprise logistics and supply chain structure: the role of fit’, Journal of Operations Management, Vol. 18, pp. 531-547.

347. Storey J. Emberson C., Godsell J. and Harrison A. (2006), ‘Supply chain management: theory, practice and future challenges’, International Journal of Operations and Production Management, Vol. 26, pp. 754-774.

348. Stuart F.I. (1993), ‘Supplier partnerships: influencing factors and strategic benefits’, International Journal of Purchasing and Materials Management, Vol. 29, pp. 22-28.

349. Sun H., Hui I.K., Tam A.Y.K. and Frick J. (2000), ‘Employee involvement and quality management’, The TQM Magazine, Vol. 12, pp. 350-354.

350. Sureshchandar G.S., Rajendran C. and Anantharaman A.N. (2001), ‘A holistic model for total quality service’, International Journal of Service Industry Management, Vol. 12, pp. 378-412.

351. Swafford M.P., Ghosh S. and Murthy N. (2005), ‘The antecedents of supply chain agility of a firm: Scale development and model testing’, Journal of Operations Management, Vol. 24, pp. 170-188.

274

352. Swink M., Narasimhan R. and Kim S.W. (2005), ‘Integration: Effects on Cost Efficiency, Flexibility, and Market-Based Performance’, Decision Sciences, Vol. 36, pp. 427- 457.

353. Tan A. and Kritchanchai D. (2006) ‘An information technology implementation framework for the logistics industry in Singapore,’ International Journal of Logistics Systems and Management, Vol. 2, pp. 371-386.

354. Tan K.C. (2001), ‘A framework of supply chain management literature, European Journal of Purchasing and Supply Management, Vol. 7, pp. 39-48.

355. Tan K.C., Handfield R.B. and Krause D.R. (1998a), ‘Enhancing the firm’s performance through quality and supply base management: an empirical study’, International Journal of Production Research, Vol. 36, pp. 2813-2837.

356. Tan K.C., Kannan V.J. and Handfield R.B. (1998b), ‘Supply chain Management: Supplier Performance and Firm Performance’, International Journal of Purchasing and Materials Management, Vol. 34, pp. 2-9.

357. Tan K.C., Kannan V.R., Handfield R.B. and Ghosh S. (1999), ‘Supply chain management: an empirical study of its impact on performance’, International. Journal of Operations and Production Management, Vol. 19, pp. 1034-1052.

358. Tan K.C., Lyman S.B. and Wisner J.D. (2002), ‘Supply chain management: a strategic perspective’, International Journal of Operation and Production Management, Vol. 22, pp. 614-631.

359. Thang D.C.L. and Tan B.L.B. (2003), ‘Linking consumer perception to preference of retail stores: an empirical assessment of the multi-attributes of store image’, Journal of Retailing and Consumer Services, Vol. 10, pp. 193-200.

360. Theodorakioglou Y., Gotzamani K. and Tsiolyas, G. (2006), ‘Supplier management and its relationship to buyers quality management’, Supply Chain Management: An International Journal. Vol. 11, pp. 148-159.

275

361. Thron T., Nagy G. and Wassan N. (2006), ‘The impact of various levels of collaborative engagement on global and individual supply chain performance’, International Journal of Physical Distribution and Logistics Management, Vol. 36, pp. 596-620.

362. Tibben-Lembke S.R. and Rogers D.S. (2002), ‘Differences between forward and reverse logistics in a retail Environment’, Supply Chain Management: An International Journal, Vol. 7, pp. 271-282.

363. Tracey M. and Tan C.I. (2001), ‘Empirical analysis of supplier selection and involvement, customer satisfaction and firm performance’, Supply Chain Management: An International Journal, Vol. 6, pp. 174-188.

364. Tracey M., Fite R.W. and Sutton M.J. (2004), ‘An Explanatory Model and Measurement Instrument: A Guide to Supply Chain Management research and applications, Mid - American Journal of Business, Vol. 19, pp. 53-70.

365. Tully S. (1995), ‘Purchasing’s new muscle’, Fortune, 20, 76 et passim.

366. Tunc E.A. Gupta J.N.D. (1993),’ Is time a competitive weapon among manufacturing firms?’, International Journal of Operations and Production Management, Vol. 13, pp.4–12.

367. Upendram S., Madhavan K. and Krishnan A. (2004), ‘Competitive Automotive Supply Chains in India’, White paper, in Souvenir, Indian Institute of Materials Management, Supply Chain Expo-2005.

368. Vachon S. and Klassen R.D. (2006), ‘Extending green practices across the supply chain The impact of upstream and downstream integration’, International Journal of Operations and Production Management, Vol. 26, pp. 795-821.

369. Vakharia A.J. (2002), ‘e-Business and Supply Chain Management’, Decision Sciences, Vol. 33, pp. 495-504.

370. van Donk D.P. and van der Vaart T. (2004), ‘Business conditions, shared resources and integrative practices in the supply chain’, Journal of Purchasing and Supply Management, Vol. 10, pp. 107-116.

371. van Donk D.P. and van der Vaart T. (2005), ‘A case of shared resources, uncertainty and supply chain integration in the process industry., International Journal of Production Economics, Vol. 96, pp. 97-108.

276

372. van Hoek A. and Mitchell R. (2005), ‘Why supply chain efforts fail: the crisis of misalignment’, International Journal of Logistics, Research and Applications, Vol. 9, pp. 269-281.

373. van Hoek I. R. and Chapman P. (2007), ‘How to move supply chain beyond cleaning up after new product development’, Supply Chain Management: An International Journal, Vol. 12, pp.239-244.

374. van Laarhoven P., Berglund M. and Peters M. (2000), ‘Third-party logistics in Europe five years later’, International Journal of Physical Distribution and Logistics Management, Vol. 30, pp. 425-442.

375. Vandell K.D. and Carter C.C. (1993), ‘Retail store location and market analysis: a review of the research’, Journal of Real Estate Literature, Vol. 1, pp. 13-45.

376. Vanteddu G., Chinnaam R.B. and Yang K. (2006), ‘A performance comparison tool for supply chain Management’, International Journal of Logistics Systems and Management, Vol. 2, pp. 342-370.

377. Venkatraman N. (1989), ‘Strategic orientation of business enterprises. The construct, dimensionality and measurement’, Management Science, Vol. 35, pp. 942-962.

378. Verhetsel A. (2005), ‘Effects of neighborhood characteristics on store performance supermarkets versus Hypermarkets’, Journal of Retailing and Consumer Services, Vol. 12, pp. 141-150.

379. Vickery S., Calantone R. and Droge C. (1999), ‘Supply chain flexibility: an empirical study’, The Journal of Supply Chain Management, Vol. 35, pp. 16-24.

380. Waller M., Johnson M.E. and Davis T. (1999), ‘Vendor-managed inventory in the retail supply chain’, Journal of Business Logistics, Vol. 20, pp. 183-203.

381. Walter A., Muller T., Helfert G. and Ritter T. (2003), ‘Functions of industrial supplier relationships and their impact on relationship quality’, Industrial Marketing Management, Vol. 32, pp. 159-69.

382. Ward P.T., McCreery J.K., Ritzman L.P. and Sharma D. (1998), ‘Competitive Priorites in Operations Management’, Decision Sciences, Vol. 29, pp. 1035-1046.

277

383. Watts C.A., Kim K.Y. and Hahn C.K. (1992), ‘Linking purchasing to corporate competitive strategy’, International Journal of Purchasing and Materials Management, Vol. 2, pp. 15-20.

384. Wheelwright S.C. (1984), ‘Manufacturing: Defining the missing link., Strategic Management Journal, Vol. 5, pp. 77-91.

385. Wilson N (1996), ‘Supply chain management: a case study of a dedicated supply chain for bananas in the UK grocery market’, Supply Chain Management, Vol. 1, pp. 28-35.

386. Wisner D.J. and Lewis I.A. (1997), ‘A Study of Quality improvement practices in the transportation Industry’, Journal of Business Logistics, Vol. 18, pp.179-198.

387. Wisner D.J. and Tan K.C. (2000), ‘Supply Chain Management and Its Impact on Purchasing’, Journal of Supply Chain Management, Vol. 36, pp. 33- 42.

388. Wong A. (2003), ‘Achieving supply chain management excellence’, Total Quality Management, Vol. 14, pp. 151-159.

389. Wynstra F. and Pierick E.T. (2000), ‘Managing supplier involvement in new product development: a portfolio approach’, European Journal of Purchasing and Supply Management, Vol. 6, pp. 49-57.

390. Wynstra F., van Weele A. and Axelsson B. (1999), ‘Purchasing involvement in product development: a framework’, European Journal of Purchasing and Supply Management, Vol. 5, pp. 129-141.

391. Zaheer A., Mcevily B. and Perrone V. (1998), ‘Does trust matters? Exploring the effects of international and interpersonal trust on performance’, Organization Science, Vol. 9, pp. 141-159.

392. Zhao M., Droge C. and Stank T.P. (2001), ‘The effects of logistics capabilities on firm performance: customer-focused versus information-focused capabilities’, Journal of Business Logistics, Vol. 22, pp. 91-107.

393. Zokaei K. and Hines P. (2007), ‘Achieving consumer focus in supply chains’, International Journal of Physical Distribution and Logistics Management, Vol. 37, pp. 223-247.

394. Zsidisin G.A. (2003), ‘Managerial perceptions of supply risk’, Journal of Supply Chain Management, Vol. 39, pp. 14-25.