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DBHDS Virginia Department of Behavioral Health and Developmental Services System Orientation and Critical Concepts in Mental Health for Medical Liaisons Cecily Rodriguez. Director, Office of Cultural & Linguistic Competency March 2012

Refugee Health Prevention Grant Orientation Training

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Page 1: Refugee Health Prevention Grant Orientation Training

DBHDS Virginia Department of

Behavioral Health and

Developmental Services

System Orientation and Critical

Concepts in Mental Health for

Medical Liaisons

Cecily Rodriguez.

Director, Office of Cultural & Linguistic Competency

March 2012

Page 2: Refugee Health Prevention Grant Orientation Training

Page 2

DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Learning Objectives

To review DBHDS as a system

To review local community services boards

To gain new terminology used in behavioral

health developmental services system

To understand possible roles of Liaisons in this

system.

To review some concepts in refugee mental

health

To become familiar with strategies and

interventions that may be useful in your work

Page 3: Refugee Health Prevention Grant Orientation Training

Page 3

DBHDS Virginia Department of

Behavioral Health and

Developmental Services

What is DBHDS?

DBHDS is Virginia’s public mental health, intellectual disability and substance abuse services system is comprised of 40 locally-run community service boards (CSBs) and 16 state operated facilities.

The CSBs and state facilities serve children and adults who have or who are at risk of mental illness, serious emotional disturbance, intellectual disability, or substance use disorders.

Page 4: Refugee Health Prevention Grant Orientation Training

Page 4

DBHDS Virginia Department of

Behavioral Health and

Developmental Services

State Run Facilities

Virginia’s state-run facilities provide

highly-structured, intensive services

and consist of:

•seven mental health facilities,

•five mental retardation training

centers,

•a psychiatric facility for children and

adolescents,

•a medical center,

•a psychiatric geriatric hospital and

•a center for behavioral rehabilitation

Page 5: Refugee Health Prevention Grant Orientation Training

Page 5

DBHDS Virginia Department of

Behavioral Health and

Developmental Services

DBHDS Training Centers

• Central Virginia Training

Center- Lynchburg, VA

• Northern Virginia

Training Center

• Southeastern Virginia

Training Center

• Southside Virginia

Training Center

• Southwestern Virginia

Training Center

Page 6: Refugee Health Prevention Grant Orientation Training

Page 6

DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Center Closings

• 2014

• Southside Virginia Training Center (SVTC) Closes

• 2015

• Northern Virginia Training Center (NVTC) Closes

• 2018

• Southwestern Virginia Training Center (SWVTC)

Closes

• 2020

• Central Virginia Training Center (CVTC) Closes

Page 7: Refugee Health Prevention Grant Orientation Training

Page 7

DBHDS Virginia Department of

Behavioral Health and

Developmental Services

DBHDS Mental Health Facilities

• Catawba Hospital

• Central State Hospital

• Eastern State Hospital

• Northern Virginia Mental Health Institute

• Piedmont Geriatric Hospital

• Southern Virginia Mental Health Institute

• Southwestern Virginia Mental Health Institute

• Western State Hospital

Page 8: Refugee Health Prevention Grant Orientation Training

Page 8

DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Other DBHDS State Run Facilities

• The Virginia Center for Behavioral Rehabilitation (VCBR) in Dinwiddie County and is a secure treatment facility for those sex offenders believed to present the greatest threat to the community

• Commonwealth Center For Children & Adolescents - The Commonwealth Center for Children & Adolescents is an acute care, mental health facility for youth under the age of 18 years

• Hiram Davis Medical Center- Medical facility for patients in the DBHDS system

Page 9: Refugee Health Prevention Grant Orientation Training

Page 9

DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Community Services Boards

A community services board (CSB) is the point of entry into the

publicly-funded system of services for mental health,

intellectual disability, and substance abuse. CSBs provide pre-

admission screening services 24-hours per day, 7 days per

week.

CSBs are typically operated by county or local governments and

there is one Behavioral Health Authority in the City of

Richmond.

CSBs are not part of DBHDS. While not part of the Department,

CSBs are key operational partners with the Department and its

state facilities in Virginia’s system of public mental health,

mental retardation, and substance abuse services.

Page 10: Refugee Health Prevention Grant Orientation Training

Page 10

DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Community Behavioral Health &

Developmental Services

Page 11: Refugee Health Prevention Grant Orientation Training

Page 11

DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Licensed Mental Health Providers

Specialized Services

Multicultural Human Services- Northern

Virginia Human Services

Cyndy Dailey, MPA,

703.533.3302, x197 (direct)

www.nvfs.org/mhs

Heritage Multicultural Programs & Services,

Inc

Alima Palmer, NCC; LPC; CSAC, Director,

Phone: 703 898-8760

[email protected]

heritageprogram.org/contactus.html

DBHDS licenses services providing treatment, training, support and habilitation:

to individuals who have mental illness, intellectual disabilities or substance abuse

disorders; to individuals receiving services under the Individual and Family

Developmental Disabilities Support Waiver; or to individuals receiving services in

residential facilities for individuals with brain injuries.

Family Stabilization Program

Commonwealth Catholic Charities

Patrick F. Taylor, M.Div., MSW

1512 Willow Lawn Dr., Richmond,

VA 23230

Ph: 804-545-5948

Email: [email protected]

Page 12: Refugee Health Prevention Grant Orientation Training

Page 12

DBHDS Virginia Department of

Behavioral Health and

Developmental Services

What We Do- System wide

CSBs offer varying combinations of

six core services:

• emergency services

(mandated)

• local inpatient services

• outpatient and case

management services

• day support services

• residential services

• prevention and early

intervention services

Page 13: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Language Matters: Talking About

Addiction and Recovery

Language plays a critical role in expression of the

meaning used

Old language

•Crazy, loco, addict, junky, users, substance

abusers, retarded, disabled, handicap

•Moral judgments

•Illness or value-laden opinion referring to the

person

•Identify a person by their action/disorder

•Embedded culture and psyche

New Language

•Based on new ideology of recovery

•People-first, not their disability

•Person with “a specific disorder”

•Self-identification http://store.samhsa.gov/product/Language-Matters-Talking-About-Addiction-and-

Recovery-CD-/SMA10-4504

Page 14: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Language Changes Attitudes and Lives

• Recovery is self-directed enabling individuals be able to self-talk (self-identify)

• Language can dispel stigma

• Overcome self-defeating thinking, statements, and beliefs

• Language shapes thinking, behavior and decision, then ultimately our lives

• Conveys hope and recovery

• Language can be positive or negative – how do you want to use your language?

Page 15: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

New Language, New Attitude

• Disabled

• Birth defect

• Blind or visually impaired

• Hard of hearing

• Deaf-mute, deaf-dumb

• Learning disabled

• Handicap(ped)

• Insane, lunatic, manic, crazy

• Retarded, feeble minded, idiot

• Person with a disability

• Person born with a disability

• Person who is blind

• Person who is hard of hearing

• Person who is deaf

• Person with a learning disability

• Disability

• Person with mental health disability

• Person with an intellectual disability

Page 16: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Mental Health

• Without mental health there is no health

• More than the absence of mental disorders – “a state of well-being in which the individual realizes his or

her own abilities, can cope with the normal stresses of life, can work productively and fruitfully, and is able to make a contribution to his or her community”

• Determined by socio-economic and environmental factors

World Health Organization. (2007). Mental health: Strengthening mental health promotion. Fact Sheet # 220.

Available URL: http://www.who.int/mediacentre/factsheets/fs220/en/

Page 17: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Mental Health Services- Important Terms

Recovery can be defined as a personal

process of tackling the adverse impact

of experiencing mental health

problems, despite their continuing or

long-term presence.

Self Determination has been defined as

a system that is “intended to allow

informed consumers to assess their

own needs . . . determine how and by

whom these needs should be met, and

monitor the quality of services they

receive”

Resiliency is the ability to adapt well to

stress, adversity, trauma or tragedy.

Page 18: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

SAMHSA’s Working Definition of Recovery

from Mental and Substance Use Disorders

• Recovery is a process of change through

which individuals improve their health and

wellness, lives a self-directed life, and strive

to reach their full potential

• Four dimensions of Recovery

– Health

– Home

– Purpose

– Community

Page 19: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Substance Abuse Services

In the Central Office- The Office of

Substance Abuse Services (OSAS)

plans, develops, directs, funds and

monitors the delivery of comprehensive

substance abuse services throughout

the Commonwealth.

In the Community Services Boards-

Provide a wide array of prevention

services to youth and family and crisis

services for people with substance use

disorders.

Private Providers- Wide variety of

residential and outpatient services

Page 20: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Important terms in substance use disorder….

Co-Occurring Disorders

The simultaneous presence of both mental illness and a substance abuse disorder in a single individual, known as “co-occurring disorders” (CODs), has become the focus of attention for many behavioral health researchers, clinicians and policymakers in recent years due to emerging evidence of the serious and challenging nature of these disorders.

Page 21: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Important terms in substance abuse….

Intensive Treatment Program

based upon motivational

principles and stages of

change theory. Treatment

recommendations based

upon assessment tools and

information gathered during

the structured clinical

interview. All clients receive

a combination of individual

and group therapy.

Page 22: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Office of Intellectual Disabilities- Important Terms

An intellectual disability is a disability

characterized by significant

limitations both in intellectual

functioning and in adaptive behavior

as expressed in conceptual, social,

and practical adaptive skills.

Person-Centered Planning is a

process-oriented approach to

empowering people with disability

labels. It focuses on the people and

their needs by putting them in

charge of defining the direction for

their lives, not on the systems that

may or may not be available to

serve them.

Page 23: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Intellectual Disability Services

This starts with Case Management Services and

includes:

• Determination of eligibility for Mental Retardation

Waiver Services

• Assistance in transitioning from state facility-

based services to local community-based

services

• Identifying and reaching out to potential

consumers

• Assessing needs and planning services

• Linking and assisting individuals in obtaining

needed services, supports, and resources

• Coordinating services with other providers

• Enhancing community integration

• Monitoring service delivery

• Advocating for people in response to their

changing needs

Page 24: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Infant & Toddler Connection of Virginia

For children from birth to 2 yrs. Provides supports and services

to infants and toddlers who are not developing as expected

or who have a medical condition that can delay normal

development.

• Focus on increasing the child’s participation in family and

community activities that are important to the family.

• Focus on helping the parents and other caregivers know

how to find ways to help the child learn during everyday

activities.

Each locality in Virginia has a “central point of entry,” which

connects children and their families to early intervention

supports and services.

Every child and family referred to the Infant & Toddler

Connection is provided a service coordinator who helps

guide them through the early intervention process.

Page 25: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Autism

• In 2009, the General Assembly

designated DBHDS as the lead agency

for Autism in Virginia.

• Provide policy, consultation, training,

and resource development to the

system.

• If under 3, everyone comes through

Part C (Infant & Toddler Connection)

• If over 3, everyone goes through the

school system.

• If over 21, everyone goes through the

CSB and/or Medicaid waiver

Page 26: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Terminologies Crosswalk

• Mental Health

Disorders

• Recovery

Model

• WRAP

• Safety Plan

• Intellectual

Disability

• Recovery,

Resilience,

Self-

Determination

• Person-

Centered

Planning

• Substance Use

Disorders

• Recovery

• RAP

• Relapse

Prevention

Plan

Page 27: Refugee Health Prevention Grant Orientation Training

Page 27

DBHDS Virginia Department of

Behavioral Health and

Developmental Services

THE LAW

Page 28: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Civil Rights Act of 1964

The Civil Rights Act of 1964 says that no person shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination based on race, gender, ethnicity or national origin under any program or activity receiving Federal financial assistance."

Page 29: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Title VI

“Meaningful Access” Organizations are required to take

reasonable steps to ensure meaningful access to their programs and activities by LEP persons. The Guidance explains that the obligation to provide meaningful access is fact-dependent and starts with an individualized assessment that balances four factors:

1. Number or Proportion of LEP Individuals

2. Frequency of Contact With the Program

3. Nature and Importance of the Program

4. Resources Available

Page 30: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Social Security Act

• The Social Security Act prohibits

discrimination in the Maternal and Child

Health Services Block Grant. The Public

Health Service Act prohibits discrimination in

the Community Mental Health Services Block

Grant and Substance Abuse Prevention and

Treatment Block Grants. The Public Health

Service Act prohibits discrimination in the

Preventative Health and Health Services

Block Grants

Page 31: Refugee Health Prevention Grant Orientation Training

Page 31

DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Americans with Disabilities Act

• The ADA prohibits discrimination on the basis

of disability in employment, State and local

government, public accommodations,

commercial facilities, transportation, and

telecommunications.

• To be protected by the ADA, one must have a

disability or have a relationship or association

with an individual with a disability. An individual

with a disability is defined by the ADA as a

person who has a physical or mental

impairment that substantially limits one or more

major life activities, a person who has a history

or record of such an impairment, or a person

who is perceived by others as having such an

impairment.

Page 32: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Accreditation and Licensing

Joint Commission

“No longer considered to be simply a patient’s right,

effective communication is now accepted as an

essential component of quality care and patient

safety” http://www.jointcommission.org/assets/1/6/ARoadmapforHospitalsfinalv

ersion727.pdf

CARF International

DBHDS Licensing

Virginia Board of Social Work, etc…

Page 33: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

What are Language Services?

• Individuals Right to Know

• Interpreting

• Translation

• Assistive Technology/Communication Tools

• Signage

• Way-finding

• Community Involvement

• Training

Page 34: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Northern Virginia- Links & Allies

ALEXANDRIA - http://alexandriava.gov/DCHS

Juliette Milushev, LPC, Supervisor MH/SA Residential Treatment Program,

Department of Community and Human Services, Center for Adult Services, 4480

King St., Alexandria, VA 22302

[email protected]

703 746 3411

ARLINGTON- http://www.arlingtonva.us/departments/Commissions/HumanServices/CSB/CSBMain.aspx

Robert Sharpe, Assistant Director, Department of Human Services, 2100

Washington Blvd, 4th Floor, Arlington, VA 22204

[email protected]

703-228-1762

FAIRFAX – http://www.fairfaxcounty.gov/csb/

Nhat Nguyen, MSW, Alcohol and Drug Youth Services Fairfax County, Substance

Abuse Counselor II, 10390 Democracy Lane, Fairfax, VA 22030

[email protected]

703-219-2562

Page 35: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Fredericksburg – Links & Allies

Rappahannock Area Community Service Board

600 Jackson Street

Fredericksburg, VA 22401

540-373-3223

Allies- Jane Yaun, Quality Assurance Coordinator and Corporate Compliance

Officer

(540) 373 – 3223 x3121

[email protected]

http://www.racsb.state.va.us/contact.htm

Page 36: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Richmond Area- Links & Allies

Richmond Behavioral Health Authority - http://www.rbha.org/

Michael A. Tutt, Recruiting and Retention Coordinator

107 South Fifth Street, Richmond, VA 23219-3825

[email protected]

804.819.4099

Chesterfield- http://www.chesterfield.gov/content.aspx?id=3194

Cil Hurd Burke, Day Program Manager

6801 Lucy Corr Boulevard, Chesterfield, Virginia 23832

[email protected]

804.318.8819

Henrico-http://www.co.henrico.va.us/mhds/

Yvonne Russell, MA, Quality Assurance Manager

10299 Woodman Road, Glen Allen, VA 23060

[email protected]

(804) 727-8514

Page 37: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Hampton Roads – Links & Allies

Hampton Roads/Newport News- http://www.hnncsb.org/

Marcus L. King, Administrator, Staff Development and Training

757.788.0362 Direct Outside Line

Campus Extension 1362

[email protected]

M. Cecilia Terrones, BA. QMRP, IDDS Residential Supervisor,

HAMPTON House/HNNCSB

[email protected]

Page 38: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Roanoke Area Links & Allies

Blue Ridge- http://www.brbh.org/

Dina Hackley-Hunt

Manager, Training and Staff Development

Blue Ridge Behavioral Healthcare

3517 Brandon Avenue,Roanoke, VA 24018

540.982.1427, ext. 2129

Page 39: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Charlottesville Links

Region Ten- http://www.regionten.org/

• Region Ten Community Services Board is a large agency

that can be complicated to navigate. In order to help you

through the process, Region Ten has a department

dedicated to helping you understand the intake and entry

procedures. We will guide you in seeking services to fit your

needs. The Access and Intake process begins with a

simple phone call to (434)972-1800.

Page 40: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Understanding the Differences

• Important to distinguish between status

– Immigrant

– Refugee

– Precarious status

• Also helpful to distinguish between phases

– Pre-flight chaos

– Period of flight

– Refugee camps

– Final settlement

Khanlou, N. (2007). Young and new to Canada: Promoting the mental wellbeing of immigrant and refugee

female youth. International Journal of Mental Health & Addiction. (Online:

http://www.springerlink.com/content/7887281654x11468/)

Khanlou, N., & Guruge G. (2008). Chapter 10: Refugee youth, gender and identity: On the margins of mental

health promotion. In: Hajdukowski-Ahmed M, Khanlou N, & Moussa H (Editors) Not born a refugee woman:

Contesting identities, rethinking practices. Oxford/New York: Berghahn Books (Forced Migration Series).

Page 41: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

The Migration Experience

Multiple stresses that can

impact their mental well

being, including the loss

of cultural norms,

religious customs and

social support systems,

adjustments to a new

culture and changes in

identify and concept of

self.

Page 42: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Factors leading to increased stress

• The act of relocation

• Lack of social support

• Discrepancy between achievement and expectations

• Economic hardships

• Racial discrimination and harassment

• Lack of access to proper housing, medical care, and religious

practice

The goal for clinicians is to be attuned to the unique stresses and cultural aspects that affect immigrants and refugees in

order to best address the needs of this increasing and vulnerable population

Page 43: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Refugees and Mental Health

Context- Overseas

• WHO has established that

more than 50% of refugees

have mental health issues

• All resettled refugees

experience anxiety/stress

related to actual travel/re-

settling process

• Many refugees have

underlying trauma from

their migration experience

Page 44: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Refugees and Mental Health

Context -Overseas

• Most refugee source

countries do not have

formal mental health

systems

• Stigma and discrimination

associated with mental

health illness

• War, torture, witness of

violence and post traumatic

stress syndrome

www.issbc.org

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Refugees and Mental Health

Context –in the US

• Racism as an additional

stressor contributing towards

mental health

• Re-traumatization may occur

during the resettlement

phase

• High incidence of depression

• Impact of delayed attention-

treatment

• Culture shock phenomena

www.issbc.org

Page 46: Refugee Health Prevention Grant Orientation Training

Page 46

DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Refugees and Mental Health

Context –in the US

• Heavy reliance on the medical

model of mental health

• Formal and informal mental

health systems and supports

exists with growing movement

towards more culturally

responsive services

• Increase recognition by formal

mental health system towards

the informal mental health work

undertaken by NGO’s

www.issbc.org

Page 47: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Concepts for Liaisons-

Culture Bound Syndromes

In medicine and medical anthropology,

a culture-bound syndrome, culture-

specific syndrome or folk illness is a

combination of psychiatric and

somatic symptoms that are considered

to be a recognizable disease only within

a specific society or culture.

Page 48: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

WHEN WORDS CAN’T DESCRIBE THE PAIN

• Country / culture Somatic idiom

• India/Pakistan ‘sinking heart’, ‘feeling hot’, ‘gas’

• Nigeria ‘heat in the head’, ‘biting sensation all over the

• body’, ‘heaviness sensation in the head’

• Mexican Americans ‘brain ache’, ‘brain exploding’, ‘uncontrollable’

• Chinese ‘shenjing shuairuo’ – neurasthenia

• Dubai ‘sadri dayeq alayya’ – ‘my chest feels tight’

• ‘taabana’ – ‘I am tired, fatigued’

• ‘jesmi metkasser’ – ‘broken body’

• United Arab Emirates‘the heart is poisoning me’

• ‘as if there is hot water over my back’

• ‘something is blocking my throat

Page 49: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Culture Bound Syndromes

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Concepts for Liaisons-

Using Interpreters

• Interpreters should be

considered a part of the

therapeutic or counseling

setting

• Interpreters have to be

fluent in both languages,

• Specifically trained and

experienced

• Interpreters’ roles need to

be clear to all involved

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Concepts for Liaisons-

Using Interpreters

• Be aware of how

positioning might

influence the encounter

• Basic understanding of

psychological symptoms,

therapy, therapeutic

relationships and the

methods that may be

used

• Meaning of specific

medical/psychological

terminology

Page 52: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Concepts for Liaisons-

Using Interpreters

• There should be no private

contact between

interpreter and patient

(includes not giving

number to patient)

• Pre/Post therapy session

briefings

• At first session,

introductions with roles

and expectations

explained

Page 53: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Concepts for Liaisons-

Using Interpreters

• Interpretation should be in

first-person, and as literal as

possible

• Everything said in the room is

interpreted

• If terms used in translation

lead to misunderstanding they

should be clarified through

retranslation

• Interpreters may interrupt to

ask a clarifying question

Page 54: Refugee Health Prevention Grant Orientation Training

Page 54

DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Secondary/Vicarious Trauma

Process of change that

happens because you care

about other people who

have been hurt, and feel

committed or responsible to

help them. Over time this

process can lead to

changes in your

psychological, physical and

spiritual well-being

Page 55: Refugee Health Prevention Grant Orientation Training

Page 55

DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Secondary/Vicarious Trauma

• Coping and managing vicarious trauma by taking care of yourself: Escape, Rest, and Play

• Transforming vicarious trauma by identifying ways to nurture a sense of meaning and hope

– Connect (or reconnect) with sources of meaning, purpose, hope and perspective in your life

– ABC’s to Recover from Vicarious Trauma: Awareness, Balance, and Connection

• http://headington-institute.org/Portals/32/resources/spiritual-self-care.pdf

Page 56: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Food for Thought

“For more than a generation now, we in the

West have aggressively spread our modern

knowledge of mental illness around the world.“

We have done this in the name of science,

believing that our approaches reveal the

biological basis of psychic suffering and dispel

pre-scientific myths and harmful stigma.

There is now good evidence to suggest that in

the process of teaching the rest of the world to

think like us, we’ve been exporting our

Western “symptom repertoire” as well. That is,

we’ve been changing not only the treatments

but also the expression of mental illness in

other cultures.”

Page 57: Refugee Health Prevention Grant Orientation Training

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DBHDS Virginia Department of

Behavioral Health and

Developmental Services

Resources

• WHO-

http://www.who.int/hac/techguidance/pht/mental_health_refugees/en/

• World Federation for Mental Health-

http://www.wfmh.org/index.html

• Mental Health Clinical Tools- http://ethnomed.org/clinical/mental-

health

• UNHCR- http://www.unhcr.org/3bc6eac74.html

• Minnesota Dept. of Health-

http://www.health.state.mn.us/divs/idepc/refugee/guide/10mentalheal

th.html

• JAMA- http://jama.ama-assn.org/content/294/5/646.full

• Community Mental Health Journal-

http://www.etsu.edu/coe/excellence/statecustody/pdf/cmhj%20immigr

ants%20and%20refugees%20article.pdf

• Refugee Health TAC-http://www.refugeehealthta.org/physical-

mental-health/mental-health/

Page 58: Refugee Health Prevention Grant Orientation Training

Page 58

DBHDS Virginia Department of

Behavioral Health and

Developmental Services

For more information contact me

Cecily Rodriguez

Director, Office of Cultural & Linguistic Competency

Virginia Department of Mental Health, Mental Retardation, and Substance Abuse Services

[email protected]

804.786.5872

http://www.DBHDS.virginia.gov/OHRDM-CLC.htm