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Online growth - Forecast
67 113 40 21
2017
£300m
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
£ million
2015 2016
1,640
67 113 186 268 333 394 540
681
959 1,142
1,415
40 21
2017
£300m
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
£ million
2015
Online growth - Actual
Revised Strategy
Empowered
Partners driving operational
excellence
Fulfilling
Customers Fulfilment beyond
customers’
expectations
Being Agile An agile supply
chain that exploits
scale to drive
efficiency
Working Smartly The right amount of
stock in the right
place at the right
time
29% 26%
21% 17%
14% 12%
10%
33%
37%
07/08 08/09 09/10 10/11 11/12 12/13 13/14 14/15 15/16
Channel Shift
Online as % of trade
7% 4%
06/07 05/06
X3
Shops
63%
Online
37% Shops
50%
Online
50%
Channel split in 2016
A 50/50 business
Channel split in 2020
Key Insights
Capability
Supply Chains compete, not
companies
Tenacity
One Team, One Target
The UK’s Leading Omni
Channel Retailer
Flexibility
Expensive but fundamental