Reinvigorating the Army Quality Program:

The New AR 702-11Presented to the 2007 Conference on

Quality in the Space and Defense Industries (CQSDI)

Mr. Paul E. ChiodoChairman, Army Materiel Command Quality Federation

AR 702-11Revised

02 Mar 07

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Quality on the Battlefield & in the Boardroom

• Quality Products Need Less Maintenance, Repair & Replacement– Reducing Logistics Footprint and Life Cycle Costs

• Quality Products Enhance Warfighter Confidence & Performance and Facilitate Mission Success– Designs that Satisfy User Needs– Materiel Built as Designed– Improved Safety, Reliability & Supportability

• Early and Constant Focus on Quality Reduces Program Risks – Cost, Schedule & Performance– “An Ounce of Prevention is Worth a Pound of Cure” – H. De

Bracton– “Diligence is the Mother of Good Luck” – B. Franklin

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Overarching Principles of aNew Army Quality Culture

• Satisfy Quality’s Customers … the LCMC/PEO Community & the Warfighter

• Add Value to the Army Materiel Integrated Defense AT&L Life Cycle– Risk-based Quality Resource Allocation

(Timing & Quantity)– Leveraging Quality Data & Best Practices

• Quality Interface with Project Management, Systems Engineering, Acquisition & Logistics– Mitigate Life Cycle Risks– Interdependence & Independence

PM SE

ACQ LOG

Q

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Overarching Principles of aNew Army Quality Culture (cont.)

• Communicate Quality to all Stakeholders

• Promote Enterprise Excellence and Continuous Improvement– Business Transformation Initiative

• Nurture Quality Core Competencies

• Resolve Quality Challenges through Gov’t & Industry Partnerships

Quality Engineering

Product Quality Management

Product Verification & Validation

Software Quality

Quality Systems Management

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Strategic Quality: Eight (8)Guiding Principles of the New AR

702-11a. Mitigation of customer riskb. Commitment to excellence & continual

improvementc. Adoption of proactive, concurrent & confirmatory

measuresd. Communication to all

stakeholderse. Independence of authorityf. Dedicated management

for planning, organizing and directing resources

g. Development & training h. Partnering with Gov’t & industry

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The New AR 702-11:from Programmatic to Strategic

1979– Contractor

Responsibilities– Contract

Administration– Quality Program

Requirements • Major Systems• Non-major and

Secondary Items• Commercial Items

– NATO/International Logistics Quality Program

– Product Deficiency Reporting

2007– Quality Management– Life Cycle Support– Interface with Systems

Engineering– Risk-based Planning– Voice of the Customer– Preventive & Corrective

Action– Core Competencies– Community of Practice– Benchmarks &

Partnerships– Single Process Initiatives– Supplier Quality Management– Metrics– Continual Improvement

2007 - Quality Managedas a Business System

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• Leadership

ASA(ALT)• Quality Policies & Goals• Quality Champion

Commanders & Directors• Local Quality Implementation• Feedback Quality Issues & Measures

• Quality Community of Practice– Subject Matter Expertise– Knowledge Management– Standardization of Best Practices

• Quality Performance– Measuring Quality’s Value

CG, AMC• Quality Operations & Control• Quality Assessment & Corrective Action

AR 702-11: Army Quality Infrastructure

&

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Army Quality Program & the Business Transformation Framework

Quality CoreCompetencies

Single ProcessQuality Initiatives

Risk-basedQuality Planning

Continual QualityImprovement

Quality Benchmarks& Partnerships

Quality CommunityOf Practice

Voice of Quality’sCustomer

QualityMetrics

(AR702-11, 3-13)

(AR702-11, 3-12)

(AR702-11, 3-10)

(AR702-11, 3-5)

(AR702-11, 3-4)

(AR702-11, 3-9)

(AR702-11, 3-8)

(AR702-11, 3-7)

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Army Quality Partners

• OSD, DCMA, DLA, MDA …

• USN, USAF, USMC• NASA, FAA• Industry Groups

(ASQ, NDIA, AAQG, etc.)

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Army Quality Leadership

“Bolton's view is [Quality starts] up front” [Ref: Quality and Safety in the DoD 5000 Model]

“Quality is #1” [Ref: Interceptor Body Armor Plates Performance]

(CQSDI 2006 Keynote)

Honorable Claude M. Bolton, Jr.Assistant Secretary of the Army

for Acquisition, Logistics & Technology

General Benjamin S. GriffinCommanding General

US Army Materiel Command

“Deployment of world-class quality practices are improving Army readiness & enhancing capabilities within the battlespace.”

“Quality is a fundamental component of Life Cycle Risk Management.”

(ASQ World Quality Conference 2006)