CHAPTER 1

INTRODUCTION

ABSTRACT:

Job satisfaction describes how content an individual is with his or her job. It is a

relatively recent term since in previous centuries the jobs available to a particular person

were often predetermined by the occupation of that person’s parent. There are a variety of

factors that can influence a person’s level of job satisfaction. Some of these factors

include the level of pay and benefits, the perceived fairness of the promotion system

within a company, the quality of the working conditions, leadership and social

relationships, the job itself (the variety of tasks involved, the interest and challenge the

job generates, and the clarity of the job description/requirements).

The happier people are within their job, the more satisfied they are said to be. Job

satisfaction is not the same as motivation, although it is clearly linked. Job design aims to

enhance job satisfaction and performance methods include job rotation, job enlargement

and job enrichment. Other influences on satisfaction include the management style and

culture, employee involvement, empowerment and autonomous workgroups. Job

satisfaction is a very important attribute which is frequently measured by organizations.

The most common way of measurement is the use of rating scales where employees

report their reactions to their jobs. Questions relate to relate of pay, work responsibilities,

variety of tasks, promotional opportunities the work itself and co-workers.

Chairman’s Profile:

Anil D. Ambani

Regarded as one of the foremost corporate leaders of contemporary India,

Anil Dhirubhai Ambani is the Chairman of all the listed Group companies —

Reliance Communications, Reliance Capital, Reliance Energy and Reliance

Natural Resources Ltd.

He is also Chairman of the Board of Governors of Dhirubhai Ambani

Institute of Information and Communication Technology, Gandhi Nagar,

Gujarat.

Till recently, he also held the post of Vice Chairman and Managing Director

of Reliance Industries Limited (RIL), India’s largest private sector enterprise.

Anil D Ambani joined Reliance in 1983 as Co-Chief Executive Officer, and

was centrally involved in every aspect of the company’s management over

the next 22 years.

He is credited with having pioneered a number of path-breaking financial

innovations in the Indian capital markets. He spearheaded the country’s

first forays into the overseas capital markets with international public

offerings of global depositary receipts, convertibles and bonds. Starting in

1991, he directed Reliance Industries in its efforts to raise over US$ 2

billion. He also steered the 100-year Yankee bond issue for the company in

January 1997.

He is a member of:

Wharton Board of Overseers, The Wharton School, USA

Central Advisory Committee, Central Electricity Regulatory

Commission

Board of Governors, Indian Institute of Management, Ahmedabad

Board of Governors Indian Institute of Technology, Kanpur

In June 2004, he was elected for a six-year term as an independent member

of the Rajya Sabha, Upper House of India’s Parliament a position he chose

to resign voluntarily on March 25, 2006.

Awards and Achievements:

Conferred the ‘CEO of the Year 2004’ in the Platts Global Energy

Awards

Rated as one of ‘India’s Most Admired CEOs’ for the sixth consecutive

year in the Business Barons – TNS Mode opinion poll, 2004

Conferred ‘The Entrepreneur of the Decade Award’ by the Bombay

Management Association, October 2002

Awarded the First Wharton Indian Alumni Award by the Wharton

India Economic Forum (WIEF) in recognition of his contribution to the

establishment of Reliance as a global leader in many of its business

areas, December 2001

Selected by Asiaweek magazine for its list of ‘Leaders of the

Millennium in Business and Finance’ and was introduced as the only

‘new hero’ in Business and Finance from India, June 1999

Dhirubhai's Dream

Late Dhirubhai Ambani built Reliance from scratch and in 25 years

got it a place among the world’s top Fortune 500 corporations. The fact that

he took barely a quarter of a century to do that is what makes this

achievement special.

Though rooted in traditional Indian values, Dhirubhai was a

quintessential modern man – a man of the New Millennium. This was

reflected in his passion for mega-sized projects, state-of-the-art technology,

and high productivity.

His corporate philosophy was short: "Think big. Think differently.

Think fast. Think ahead. Aim for the best". At Reliance, he inspired all to

better the best in the world.

Dhirubhai was clear that education alone can empower people. A

great communicator himself, he communicated to inspire, guide, educate,

and, motivate. Dhirubhai knew the power of information and

communications and how it can be harnessed to achieve these goals and to

make time and distance irrelevant.

Dhirubhai would often say that if a telephone call could be made

cheaper than the post card in India, it will transform every home, empower

every Indian, remove every roadblock to opportunity and growth, and

demolish every barrier that divides our society. He was of the view that

Infocomm (information and communication) would energize enterprises,

galvanize governance, make learning an experience and life, exciting.

Reliance Infocomm is a fascinating outcome of this powerful

conviction, a major initiative to translate this dream into reality.

ABOUT US

Reliance infocom is the outcome of late dhirubhai ambani’s dream of

bringing about a digital revolution in India that will bring to every Indian’s

doorstep an affordable means of information and communication.

"Make The Tools Of infocom available to people at an affordable

cost. They will overcome the handicaps of illiteracy and lack of mobility",

was how dhirubhai, as he was fondly called, spelt out reliance infocom’s

mission in late 1999. he firmly believed the country could use information

and communication technology to overcome its backwardness and

underdevelopment.

it was with this belief that reliance infocomm began laying its 60,000

route kilometers of pan-India fiber optic backbone in 1999. the backbone

was commissioned on December 28, 2002, Dhirubhai’s 70th birth

anniversary, first since his sad demise on july 6, 2002.

Reliance infocom’s network is a high-capacity,

integrated (wireless and wire line), and convergent (voice,

data and video) digital network. the network is designed to

offer services that span the entire infocomm value chain -

infrastructure, services, both for enterprises and individuals,

applications, and consulting. the network is designed to

deliver services and applications that will change the way we

Indians live. it will harbinger a new India.

• Reliance Web World

reliance web world is a nationwide chain of retail stores offering digital

entertainment and communication, apart from being one-stop-shop for

reliance infocomm products and services. each store is divided into

modules - the customer convenience centre, the broadband centre (bbc)

and, in some outlets, a gourmet coffee bar - java green.

present at over 240 locations in over 100 cities across the country, reliance

web world offers a wide array of services like broadband surfing,

multiplayer online gaming, video conferencing, digital electronic news

gathering, digital services, elearning, virtual office & more, besides offering

reliance phones, accessories and related services.

• Reliance Web World Express

reliance 'web world expresses' are franchised retail and customer service

outlets in the neighborhood of our customers. reliance 'India mobile' and

reliance 'India phone' products are showcased and retailed at reliance 'web

world express'.

Pan India Network And Town Coverage.

• 80,000 kms of optic fiber backbone.

• Wireless network covering over 2,400 cities/towns, to expand to over

5,700 cities and 4,00,000 villages by december.

• 4,300 base transceiver stations (btss) across the country, to increase

to around 8,500 by december.

• Network with superior reliability

• All this managed from our state-of-the-art national network

operations centre in mumbai.

We Are Reachable Anywhere, Anytime.

Customer Service:

Whether you are a customer, a prospective partner, or just a curious

citizen, we are here to answer your questions. You can access our customer

care call centre 24 hours a day, 7 days a week, from anywhere in india

Customer Service Form : fill in the form online and submit.

E-mail : mailto:customercare@relianceinfo.com

Customer Service - Broadband:

For Any Queries Pertaining To Reliance India Phone (Fixed Line

Phone/Analog Trunk/Isdn Bri/ E1 Did) Or Reliance Enterprise Broadband

Products Call :

Phone No: 022 - 3033 7777 or

dial *377 from your reliance phone

or email us at mailto:broadband@relianceinfo.com

Customer Service - Mobile Office Solutions:

if you wish to get in touch with our representative for more details on

mobile office, you can access our enterprise customer care call centre 24

hours a day, 7 days a week, from anywhere in India. enterprise customer

care phone no: 3033 6363 or dial *363 from your reliance India mobile if

you are already our enterprise customer.

customer service form : fill in the form online and submit.

if you are a reliance India mobile customer then, while posting your

message please click on customer inquiry in the drop down menu for

reason 1 (against type of message) and then mobile office in the drop down

menu for reason 2.

if you are a not a reliance India mobile customer, then don't forget to click

on the radio button against new customer. click on prospects inquiry in the

drop down menu for reason 1 (against type of message) and then mobile

office in the drop down menu for reason 2 while posting your message.

E-mail : mailto:rworld.feedback@relianceinfo.com

Corporate Office

Address:

Reliance Infocomm Ltd.

Anil Dhirubhai Ambani Knowledge City

Navi Mumbai 400709,

India.

tel no. : 3037 3333

Reliance Infocomm Office In Your City

locate a reliance infocomm office in or near your city.

CAREERS

Reliance Infocomm has been designed on a very simple principle...world's

best customer experience delivered through global competencies,

pioneering technology and state-of-the-art customer centric systems and

processes.

our mission of changing lives across India implies a nationwide presence

and our dream of helping people create, transfer and apply knowledge

challenged us to bring together contemporary communication technology

from across the world. our operations are spread across 673 cities and span

a host of services. to deliver our vision, we are organized around the

business of wireless, wire line, wholesale, the web world and village

telephony.

our network organization manages a state--of-the-art-network to deliver all

our products and services. different work centers like engineering, internet

data centers, billing and collection centers, systems and application centers

in erp, crm, oss billing, revenue assurance and functions like commercial,

finance, hr and it support our businesses. we manage this integrated

diversity by operationalising our values and leading with trust.

We believe what differentiates us and fuels our growth is leadership.

we believe the following attributes define future leadership in reliance.

• customer centricity

• initiative and an attitude of ownership

• passion for excellence and ability to energise

• problem solving and an innovative "can do" mindset

• entrepreneurship and stretch

Today reliance infocomm offers challenging assignments and career

opportunities to engineers, mbas, telecom network and it specialists, profit

center heads as also young professionals.

Please post us with your resume so that as and when we find a fitting

opportunity we will contact you.

NETWORK

Sr. No. Circles

1 Andhra Pradesh

2 Bihar & Jharkhand

3 Chennai

4 Delhi

5 Gujarat

6 Haryana

7 Himachal Pradesh

8 Karn

9 Kolkatta

10 Kerala

11 Madhya Pradesh

12 Maharashtra & Goa

13 Mumbai

14 Orissa

15 Punjab

16 Rajasthan

17 Tamilnadu

18 Uttar Pradesh (East)

19 Uttar Pradesh (West)

20 West Bengal / Sikkim

Sr. No. Union Territories

1. Chandigarh

2. Pondicherry

Reliance Mobile Prepaid

Load it, forget it!

Take a look at our wide choice of prepaid plans with the most

economical tariff rates. Whatever your use pattern and your

budget, we have just the plan to suit your needs.

Chat and Play

Call at 50% reduced Tariff .

75 free SMS .

Reliance Mobile World Usage worth

Rs.50.

Prepaid Tariffs

Choose the tariff plan that suits you needs.

E-Recharge

Now you can recharge your prepaid with any

amount, from Rs.10 to Rs.10,000. So don't let

your budget stop you. Choose a recharge value

that suits you and stay mobile.

SMS Top-Up Cards

Just top-up your prepaid with SMS top-up cards

and send free SMS for as low as 1 paisa.

Get Started Kit

Gone are the days when you were bound by a

particular handset and a certain phone number.

You can now set yourself free with the new Get

Started Kit from Reliance Mobile.

Reliance India Mobile Prepaid

Pick your colour

Pick your colour and get talktime worth rs 750 free.

Free Mein Three

Free Outgoing for 1000 minutes between Reliance to

Reliance for ten months

Free Incoming call validity for ten months

Free Prepaid connection

Jeevan bhar ka saath

Buy our Prepaid re-charge voucher for Rs 495/- and

receive incoming calls free for life.

Prepaid Tariffs

Choose the tariff plan that suits you needs.

E-Recharge

Now you can recharge your prepaid with any amount, from Rs. 10 -

Rs. 10,000. So don't let your budget stop you. Choose a recharge

value that suits you and stay mobile.

Pick your

colour

Now pick any handset from the range of exciting LG colour handsets and get

free talktime worth Rs. 2100. You can use this free talk time to call any

phone anywhere in the country, send SMS and even use Reliance World &

Reliance Net Connect.

Offer is valid on a range of LG colour handsets having features like:

65K colour display

Polyphonic ringtones

Minimum 500 contacts memory

Reliance World

Activate your new LG colour handset with Rs. 99GSK or Rs.220GSK and

enjoy the talktime without any re-charge for three months. After this

duration, recharge with any regular RCV and use your unutilized free talk

time over another 4 months. Freedom plan tariff will be applicable on this

free talk time. Click here to view the freedom plan tariffs.

Now at rs 3 per day for one year, enjoy free incoming for life.

Carrying a mobile is now no more a dream. By recharging with just Rs 90 a

month for 12 months, you can now stay connected for a lifetime*, with free

incoming for 15 years. Which means, for as little as Rs 3 a day, you can now

be assured of your own Reliance number for life.

Unique benefits of Reliance Mobile's Easy Pay 90 option:

A monthly commitment of Rs 90 a month doesn’t just ensure you

have a phone that fits your lifestyle, it also means you have a phone

that fits your pocket.

Only with Reliance you get the unmatched flexibility to choose a

tariff plan that’s most convenient for you.

If at any point of time you wish to exit the easy pay option, there’ll be

no additional exit charges or penalty.

How to avail the Easy Pay 90 option

All you have to do is simply e-re-charge with our new Rs. 90 e-re-charge

option. With a single re-charge of Rs. 90, you will be able to receive

incoming calls for the duration of one month. After 12 consecutive re-

charges of Rs. 90 (duration between each re-charge no longer than 30 days

and no shorter than 2 days), your validity will be increased to 15 years and

you will be able to receive incoming calls free for this period.

Once you are on lifetime* validity plan:

You will continue to receive incoming calls for a lifetime*.

You can make outgoing calls by simply topping up your account with

top-up mini re-charges starting at Rs 10.

You do not have to re-charge with Rs 90 every month to stay active,

though you will have to re-charge your account once every 6 months

with a minimum amount to stay active.

Free mein Three

Unique benefits of Reliance Mobile's Free mein Three Offer:

Free Outgoing for 1800 minutes between Reliance to Reliance for

two years.

Free Incoming call validity for two years

Free Prepaid connection

1INDIA

Introducing the 1NDIA recharge options with the unique flexibility of 1

day, 1 week and 1 month. "Now call any Reliance IndiaMobile phone,

anywhere in India for just 40 paise per minute".

Recharge Vouchers

MRP Rs.75 Rs.275 Rs.1,100

Admin Fee Rs.26.75 Rs.64.75 Rs.249.00

Talktime Rs.40.00 Rs.180.00 Rs.730

Validity (Days) 1 7 30

Tariffs

Local/Intra-Circle

Reliance Phones Rs.0.40 Rs.0.40 Rs.0.40

Other Phones Rs.1.00 Rs.1.00 Rs.1.00

STD

Reliance Phones Rs.1.00 Rs.1.00 Rs.0.40

Other Phones Rs.1.00 Rs.1.00 Rs.1.00

Jeevan bhar ka saath

Now you have the freedom to talk non-stop because our new voucher gives

you a lifetime validity*. So you no longer need to worry about recharging

your account to receive incoming calls.

To make outgoing calls you just need to top up your account with our micro-

recharges starting as low as Rs.10 with full talktime.Not only this , you can

also recharge with our wide range of regular recharge vouchers which allow

you to choose an outgoing call rate as low as 15 paise/min or an SMS rate

as low as 1 paisa per SMS.

so go ahead and enjoy our Jeevan Bhar Ka Saath.

Life Time Validity Plan

Tariffs

Local

Reliance

PhonesRs.1.99

Other Phones Rs.1.99

STD

Reliance

PhonesRs.2.99

Other Phones Rs.2.99

All calls while roaming are charged @ Rs. 3.99

e-Recharge Denomination

MRP Admin Fee Talktime Validity

Rs.795 Rs.698.3 Rs.100.00 1 years

Rs.495 Rs.361.5 Rs.50.00 Life*

RIM Prepaid-Prepaid Tariffs

RIM Prepaid Tariff table for various circles

Relianc

e

Mobile

Prepai

d

Tariffs

The power of prepaid

Discover the power of prepaid. No more headaches

of paying monthly rents, or the shock of running up

huge bills. Our prepaid plans are specifically

designed to suit each and every budget. We offer a

wide choice of plans with economical tariff rates.

Just click on your circle to find out:

RIM Prepaid Tariff table for various circles

Andhra Pradesh Maharashtra

Bihar and

Jharkhand

Madhya Pradesh and

Chhattisgarh

Chennai Mumbai

Delhi Orissa

Gujarat Punjab

Haryana Rajasthan

Himachal Pradesh Tamil Nadu

Karnataka Uttar Pradesh (East)

Kerala Uttar Pradesh (West)

Kolkata West Bengal & Andaman Nicobar

International Call Rates :

Countries/Region New Tariff

One Nation Plans All other Plans

USA, Canada, Fixed

lines in Europe,

Australia, New Zealand

& South East Asia

Rs.6.00 per min. Rs.6.40 per min.

Mobile phones in

Europe, Bangaladesh,

Bhutan, Maldives,

Nepal, Pakistan &

Srilanka,

Gulf, Middle East, UAE,

Africa, Rest of World

Rs.8.00 per min. Rs. 9.19 per min.

Cook Island, Cuba,

Diego Garcia, Guinea

Bissau, Nauru, Norfolk

Island, Sao Tome,

Sakhalin, Solomon

Island, Tokelau,

Tuvalu, Vanuatu

Rs.40.00 per min. Rs. 40.00 per

min.

National Roaming

Roaming Tariff for Reliance Prepaid Mobile

Local Outgoing calls while

Roaming All Phones

Rs.1.4

0

STD Outgoing calls while

Roaming All Phones

Rs.2.4

0

Incoming calls while Roaming Rs.1.7

5

SMS

LocalRs.1.0

0

Applicatio

n

Rs.3.0

0

NationalRs.2.0

0

internatio

nal

Rs.5.0

0

Get information, entertainment and more on

RM Prepaid

SMS 1234.

Get tips on lifestyle, sports, news cricket scores,

entertainment and a whole lot more. Just SMS

1234.

Reliance Mobile World.

Experience movie clips, music, TV news channels,

live cricket updates and more only on R World just

at the press of a button. (Available on select

handsets)

Reliance Netconnect.

Get connected to the Internet instantly and

experience high speed access of up to 144 Kbps,

even while you're on the move. With RIM Prepaid's

revolutionary Reliance Netonnect.

Value-added services at the best rates.

Voicemail retrieval will be charged at local call

rates to RM i.e. 99 paise per minute.

Reliance Netconnect has no rental, Just usage

charge.

More coverage. More clarity. More affordable.

A 80,000 km seamless, pan-India fibre optic

backbone ensures a congestion free network and

almost zero call drops, in addition to superior voice

clarity in every corner of the country.

Roam free. Recharge freely

While roaming, you only pay for calls as per your home tariff plan Which

means zero rentals and zero roaming airtime.

Get information, entertainment and more on RIM Prepaid

SMS 1234.

Get tips on lifestyle, sports, news cricket scores, entertainment and a whole

lot more. Just SMS 1234.

Reliance World.

Experience movie clips, music, TV news channels, live cricket updates and

more only on R World just at the press of a button. (Available on select

handsets)

R Connect.

Get connected to the internet instantly and experience high speed access of

up to 144 Kbps, even while you're on the move. With RIM Prepaid's

revolutionary R Connect.

Value added services at the best rates

Free Call wait, Caller I.D. and Call hold. No Voicemail rental.

Call forward to local numbers will be charged at applicable local call

rates.

Voicemail retrieval will be charged at local call rates to RIM i.e. 99

paise per minute.

R Connect has no rental, Just usage charge.

More coverage. More clarity. More affordable

A 80,000 km seamless, pan India fibre optic backbone ensures a congestion

free network and almost zero call drops, in addition to superior voice clarity

in every corner of the country.

GO MOBILE WITH RIM PREPAID'S UNBEATABLE OFFER

E – Recharge

Now you can recharge your prepaid with any amount, from

Rs. 10 - Rs. 10,000. So don't let your budget stop you.

Choose a recharge value that suits you and stay mobile. Get

full talkime on all top ups.

Note: Customer needs to visit the Webworld/Retailers

offering e-recharge facility, provide the MDN and pay the

MRP of the required denomination.

RIM Prepaid Trariff table for various circles

Andhra Pradesh Maharashtra

Bihar and Jharkhand Madhya Pradesh and Chattisgarh

Chennai Mumbai

Delhi Orissa

Gujarat Punjab

Haryana Rajasthan

Himachal Pradesh Tamil Nadu

Karnataka Uttar Pradesh (East)

Kerala Uttar Pradesh (West)

KolkataWest Bengal & Andaman

Nicobar

For top-up recharge slabs (recharges with 0 days validity), there will be no

change in tariff plan, validity, and incoming facility during the grace period.

These will be as per the previous recharge done by the subscriber.

SMS Top - up card

Just top-up your prepaid with an SMS top-up Card and send SMS to any

phone within your circle for incredibly low rates.

MRP Rs. 100.00 Rs. 180.00

Pack Charges Rs. 90.74 Rs. 163.34

Validity (Days) 90 180

Local SMS

Included 5,000 18,000

Tariffs

SMS

Local Rs. 1.00

Application Rs. 2.00

National Rs. 2.00

International Rs. 5.00

The SMS top - up card can be used while Roaming as well and there are no

separate charges for that. There is no need to remember to un-subscribe the

SMS benefit by sending SMS thus avoiding unnecessary debiting of your

prepaid balance for a benefit which you will not use.

Please note that the card is valid only when the Reliance IndiaMobile

Prepaid account is active and has a talktime balance.

The Top Up Card can be used for person-to-person SMS for personal use

and not for any commercial use.

Tariffs

MRP Rs. 49.00 SMS

Pack Charges Rs. 43.61 Local Rs. 1.00

Validity (Days) 30 Application Rs. 3.00

Local SMS Included 250

National Rs. 2.00

International Rs. 5.00

The SMS top-up card can be used while roaming as well and there are no

separate charges for that. There is no need to remember to un-subscribe the

SMS benefit by sending an SMS

Get Started Kit

Gone are the days when you were bound by a particular

handset and a certain phone number. You can now set

yourself free with the new Get Started Kit from Reliance

IndiaMobile.

Now, you get to decide what handset you want and then choose a RIM

phone number.

From a wide array of Gen-Next CDMA handsets, just select the handset that

suits your style and your budget. Lap it up with a RIM prepaid or postpaid

number of your choice.

Use the PIN number given in the Get Started Kit card, follow the simple

instructions given on the card to activate your handset and get started.

You can become a prepaid or postpaid subscriber by using the appropriate

Get Started Kit.

A Postpaid Get Started Kit is available at an MRP of Rs. 330 and a Prepaid

Get Started Kit is available at an MRP of Rs. 220.

Usage guidelines for Postpaid Get Started Kit

Postpaid Get Started Kit can be used with

Any Reliance ready handset, without a pre-allotted number

Any second-hand, non active Reliance handsets

Postpaid Get Started Kit cannot be used with

Reliance prepaid or postpaid handsets with a pre-allotted number

Any active Reliance postpaid handset

Damaged or reported as lost Reliance handsets

Submit the application form to any Reliance representative. And remember,

you will be able to use the phone only after your application is registered in

the Reliance system.

Usage guidelines for Prepaid Get Started Kit

Prepaid Get Started Kit can be used with

Any active Reliance Prepaid handset

Reliance ready handsets, without a pre-allotted number, which do

not have a Reliance sticker on the handset box

Any second-hand, non active Reliance handsets

Prepaid Get Started Kit cannot be used with

Reliance prepaid or postpaid handsets with a pre-allotted number

Any active Reliance postpaid handset

Reliance ready handset, without a pre-allotted number, which have a

Reliance sticker on the handset box

Damaged or reported as lost Reliance handset

To check the compatibility of the handset and kit, send the RSN number of

the phone to 3733. You will receive an sms confirming whether the Get

Started Kit can be used with the handset or not.

So, get on to Reliance. The most reliable network in India.

For further details call our Customer Care at *333 or 30334343.

Conditions apply. The company reserves the right to

withdraw and or alter any of the terms and conditions of this

offer at any time without prior notice. This brochure contains

information for the guidance of customers without creation

of liability. Marketed by Reliance Communications

Infrastructure Limited.

SMS Services

Reliance offers a suite of SMS based applications where by subscribers

would be able to get access to a host of information on large range of topics

such as News, Ringtones, Convenience, Entertainment, Lifestyle, Sports,

Finance and Local Information etc. on its own SMS 1234 services as well as

other popular SMS services e.g Indiatimes, Rediff, Aj Tak etc. To use

applications like Ringtones, Horoscopes, Numerology, Vastu , Cocktails etc.

Customers can send keyword based requests from their Reliance

IndiaMobile handsets and receive the relevant information in return.

Other SMS Services

All these services will be available at Rs 3.00 per message*.

( *Charges apply for text services only).

Sr. No. ESME Service Provider

1 455 HLL-Techshastra

2 2424 AajTak

3 2468 Indian Express

4 2484 Citibank (Through Verisign)

5 2525 Sony (M2W)

6 2580 Veritytech

7 2622 CNBC

8 3030 Positive Comsol

9 3040 One97 Communications Pvt. Ltd.

10 3232 ESPN/Star Sports

11 3247 DAIS and RLS(Rel Life Science)

12 3263 FAME Adlabs

13 3366 Onyx

14 3434 Web Dunia

15 3636 Ten Sports/Sab TV- Active Media

16 3650 Mid-Day/GO 92.5 FM - Active Media

17 3867 Fun Republic

18 4321 Sakal (M2W)

19 4545 Sify

20 4646 Hungama

21 4664 Mobile 365 (Google)

22 4684 NextXCell

23 4767 Wicore

24 4959 Net4Nuts

25 5555 Nokia India Limited

26 6060 Techzone

27 6161 Air2Web

28 6363 Nazara

29 6365 Mobile 365 (Generic White Label)

30 6388 NDTV

31 6677 Cell Next Solutions

32 6767 ACL Wireless

33 6868 Irizon

34 6882 M-TV - Active Media

35 7007 Mauj

36 7245 IRCTC SMS Services

37 7272 Dainik Jagran

38 7333 Rediff

39 7474 Mobile 365 (MSN)

40 7575 Zee TV

41 7827 Star TV

42 7886 Phoney Tunes

43 8242 Yahoo

44 8243 Yahoo

45 8558 Contest to Win

46 8888 Indiatimes

47 9090 Sahara

48 9494 Phoney Tunes

FAQ's

What is SMS?

What is SMS Application?

What is 1234?

Will I be able to access 1234 service if I am visiting another city in

>India? What is Delivery Acknowledgment?

Is this a 24-hour service?

What kind of information is available on 1234?

How do I Use SMS Application?

How do I know that the message has been sent successfully?

Will I receive response to my SMS Application, when I am on a call?

How do I read the response to my SMS Application?

How do I signup for SMS Applications?

How do I unsubscribe SMS Applications?

How can I send Group Messages?

Am I eligible for this service?

How long does it take to send a message for receiving SMS

Applications?

Is the service available to all Reliance subscribers?

What if I need Help while using SMS Applications, on the Reliance

phone?

I am not getting any response on my handset. What do I do?

What are Keywords?

How can I find the keyword for the service?

How To Use Other SMS Services offered by Reliance Partners ?

How much will I be charged to use SMS Applications of the partners

/ 3rd party SMS Services?

What are the services offered by Other Content Partners?

Please let us know how to Save Keywords for SMS Applications in

the handset, as sample messages so as to avoid keying them every

time?

I am receiving 2-3 messages at a time after sending Keyword e.g.

News to 1234...I am seeing 2/3 message arriving before 3/3?

What is SMS?

SMS stands for short message service. Its a convenient way to send brief

text messages directly to your friend's wireless phone. An SMS message has

a maximum length of 160 characters.However, SMS messages do not

require the mobile phone to be active / on and within range. The SMS will

be kept in store for several days until the phone is active / on and within

range once again.

Top     

What is SMS Application?

SMS Applications is an indicative name for SMS-based Infotainment

(Information + Entertainment) services, offered to Reliance subscribers (ie.

1234 services). Using these services, you will be able to access information

on commonly desired subjects, as well as enjoy our entertainment by

personalizing your phone and messages, while on the move. These Value-

Added Services are offered to all our RIM Subscribers. These are commonly

referred to as Pull and Push-based services. These services can be accessed

by PULLing the required content / information, by sending a SMS in

specified format. Additionally, the content may be PUSHed by RIC to your

handsets, as per your requirement. The offered services can be viewed in

SMS environment.

Top     

What is SMS1234?

1234 is the infotainment service launched by Reliance on SMS. A Reliance

subscriber, almost anywhere in India, can access 1234 SMS services by

sending specific keywords to the number 1234.

Top     

Will I be able to access 1234 service if I am visiting another city in

India?

You can access 1234 service from almost everywhere in India with your

Reliance phone.

Top     

What is Delivery Acknowledgment?

It allows you to be certain that the message has been successfully delivered

in the handset of the person to whom you have sent the message.

Top     

Is this a 24-hour service?

Yes

Top     

What kind of information is available on 1234?

We have Comprehensive Infotainment content available under each of the

sections provided. Let me tell you more about it.

News – We present Top-stories/ National/ International/ Sports/

Business/ Technology news. We also offer news headlines of the day.

You can stay in touch with valuable business information.

English2English Dictionary: Here you may check spellings or learn

new words on your mobile phone. You may also use SMS to ensure

that you are never at a loss for words again.

Thought for the Day: Here you will get an inspirational Thought of

the Day on your Mobile phone.

Horoscope: Here you will get your daily/weekly horoscope on SMS.

Joke

* Soon you will get ball-by-ball cricket scores on your phone.

Top     

How do I Use SMS Application?

Using our SMS application is very simple. All that you need to do is :

Step 1: Type the keyword of the service you require (e.g.: NEWS)

Step 2: Send SMS to 1234

Step 3: Receive Information

Example: If you want news, simply type NEWS (you may type in Capital

letters, or otherwise) and SMS it to 1234. You will receive recent news,

instantly.

Note: Menu structure varies from handset to handset. Please check your

handset manual for precise Menu options

Top     

How do I know that the message has been sent successfully?

After you compose the message, key in the destination number and press

send. The handset screen will indicate (graphically and /or textually –

Sending Message) that it is trying to send the message. Once it has been sent

successfully, the handset screen will display the message – Message Sent

successfully.

Top     

Will I receive response to my SMS Application, when I am on a call?

You will receive the message when you are on a call. When you are

receiving an incoming message during a voice conversation, your phone

automatically mutes the ringer or will not ring at that time. This is to avoid

ringing in your ear while you are trying to converse.

Top     

How do I read the response to my SMS Application?

All that you need to do is to select the View option on the New Message

alert.

Or

If you ignore the New Message alert, you can scroll to the 'Message' Menu,

Select 'Read” Message / Inbox and read your message. The messages will be

listed in order of Urgent/New/Old.

Note: Menu structure varies from handset to handset. Please check your

handset manual for precise Menu options.

Top     

How do I signup for SMS Applications?

You need not subscribe to SMS Applications.

Top     

How do I unsubscribe SMS Applications?

Since you do not subscribe for the SMS base applications, you can restrict

yourself from using the service.

Top     

How can I send Group Messages?

Presently the serivces is unavaible

Top     

Am I eligible for this service?

Yes all subscriber of Reliance’s WLL service are eligible for using Reliance

SMS service.

Top     

How long does it take to send a message for receiving SMS

Applications?

SMS messages are delivered in a matter of a few seconds.

Top     

Is the service available to all Reliance subscribers?

Yes all the Reliance subscribers have access to SMS Applications by

default.

Tariff for 1234 SMS Service.

Monthly

Subcription(Rs)Message Charge(Rs)

Non-DAPO subscribers NIL Rs 2.00

DAPO subscribers NIL FREE

 

3rd party Services will be charged Rs. 2.00 for text messages starting from

1st December.

Top     

What if I need Help while using SMS Applications, on the Reliance

phone?

You can get help on all SMS Applications by sending an SMS with the

content “HELP” to 1234.

Top     

I am not getting any response on my handset. What

do I do?

We are very sorry for the inconvenience that you are facing

right now. We are working to provide trouble-free and

exciting services. However, you could get an error due to

unexpected network load, or other such issues, beyond

control. If such a problem arises, we would request you to

kindly wait for a while and then retry. In fact, as you wait for

a particular service to restart, you could access other SMS

Application on 1234. Additionally, we would request you to

call our service support desk number and register your

experience.

Top     

What are Keywords?

Keywords are special words that Reliance has reserved for SMS services.

Example: if you type NEWS and send it to 1234 as an SMS, you will

instantly receive breaking news headlines on your Reliance phone.

Similarly, if you send TAU to 1234 as an SMS, you will instantly get the

zodiac prediction for Taurus or first three alphabets of respective zodiac. To

know more about what to type for which service, please visit our website.

www.relianceinfo.com Moreover, you may also send HELP to 1234 to

receive list of keywords for various SMS Applications.

Top     

How can I find the keyword for the service?

The detailed keywords are defined on the Reliance website

www.relianceinfo.com under “SMS Applications” section and other

Marketing collaterals of Reliance. Additionally, you can receive the

Keywords for SMS Applications by sending HELP to 1234.

Top     

How To Use Other SMS Services offered by Reliance Partners ?

Reliance is geared towards offering best quality content and SMS based

services for RIM subscribers. As such, we are constantly forming

relationships with best in class Content Partners such

as:

How much will I be charged to use SMS Applications of the partners /

3rd party SMS Services?

All 3rd party SMS services will be charged at Rs 2.00/-, starting 1st

December 2004.

Top     

What are the services offered by Other Content Partners?

Reliance is geared towards offering best quality content and SMS based

services for RIM subscribers. However, the keyword specific details are

available at respective Partner’s website. Should you face any problems in

accessing third party SMS Services, we request you to contact the Content

Partner’s helpdesk.

Top     

Please let us know how to Save Keywords for SMS Applications in the

handset, as sample messages so as to avoid keying them every time?

You can protect the desired keywords in your phones SENT folder.

To enable this, we would request you to kindly go to MESSAGES -->

Settings --> "Save Sent Msg" as ON.

This will save all the sent sms messages in your Sent folder.

Now to protect deletion of your sent sms, we would suggest you to go to

Messages -->Sent-->Options --

>Protect.

Once you select protect message, you will see lock symbol on the message

& hence this message cannot be deleted until you Unlock it. If you wish to

unlock this, then all that you need to do is go to Messages -->Sent-->Options

-->Protect

again & you will see message is unprotected.

Top     

I am receiving 2-3 messages at a time after sending Keyword e.g. News

to 1234...I am seeing 2/3 message arriving before 3/3?

In the SMS Application, whenever long response messages are sent back to

your RIM, it may come in 2 to 3 SMSs. Most of the handsets show the last

received message on the top of the Inbox. Suggestion: While reading

message, if you receive another SMS, select "Back" option instead of

"View". This will take the control back to the previous message, you were

reading.

Reliance Mobile Online Recharge

It’s easy to e-charge

Now you no longer need to rush to the nearest Reliance World or your

retailer every time you run out of your prepaid account balance. Recharge

your Reliance Mobile prepaid account online, by clicking on any one of the

links below:

HDFC Bank Customers  

ICICI Bank Customers

IDBI Bank Customers

UTI Bank Customers

Citi Bank Customers

ITZ Cash Card Customers

Contests

Contest

The Wild Macaw:

RIM users just need to type WM and send it to 2345 to participate in the

contest.

This contest is valid for AP, Chennai, Karnataka, Kerala, TN circle.

Rs 2/- shall be charged for sending each SMS.

Prize:

1. Early bird Prize: 5 Early bird winners to get a travel bag as Prize.

2. Bumper Prize: 3N and 4 D free holiday for a couple (2 adults) at K Gudi

Wilderness Camp, sponsored by Jungle Lodges and Resorts.

The Island:

RIM users just need to type IL and send it to 2345 to participate in the

contest.

This contest is valid for the Chennai and TN circle only.

Rs 2/- shall be charged for sending each SMS.

Prize:

Special screening for fifty winners, that will be 50*2 total 100 tickets and

caps.

Blade II:

RIM users just need to type BL and send it to 2345 to participate in the

contest.

This contest is valid for the Chennai and TN circle only.

Rs 2/- shall be charged for sending each SMS.

Prize:

Special screening for Chennai only, T-Shirts (40) and Mugs (40) will be for

ROTN.

Roaming

Reliance IndiaMobile offers you an excellent coverage in and outside India:

Value Roaming:

Stop Costly Roaming. Start Value Roaming

Reliance World Roaming:

Now roam across 200 countries and 350 GSM and CDMA networks with

your Reliance number.

Value Roaming

Value Roaming lets you roam the length and breadth of

India, at unbelievably low rates.

As part of the Launch offer, you enjoy:

Zero Roaming Airtime Charges

Zero Roaming Deposit

Reliance Value Roaming lets you make and receive calls without any

Roaming airtime charges, send and receive SMS, retrieve Voicemails from

anywhere outside your home circle all at home tariff plan rates at a nominal

monthly rental of Rs.25. You can roam with a single number on a single

network across India. What's more, you can experience the same 24-hour

Customer Care Service with a single toll-free number, from anywhere in the

country.

In short, you can save substantially on your Roaming bill.

Reliance Value Roaming lets you roam across 1101 towns within the

following Telecom Circles:

Andhra Pradesh, Bihar (including Jharkhand), Delhi NCR,

Gujarat, Haryana, Himachal Pradesh, Karnataka, Kerala,

Madhya Pradesh (including Chhatisgarh), Maharashtra and

Goa, Mumbai, Orissa, Punjab, Rajasthan, Tamil Nadu,

Chennai, West Bengal, Kolkata, UP-East and UP-West

(including Uttaranchal).

Stop Costly Roaming. Start Value Roaming.

Value Roaming Coverage Areas

Sr.No Circle Service Area

1. Andhra Pradesh Entire State.

2. Bihar Bihar & Jharkhand.

3. Delhi

Local areas served by Delhi, Ghaziabad,

Faridabad, Noida & Gurgaon Telephone

Exchanges.

4. GujaratGujarat (including Union Territory of Daman

and Diu.Silvassa(Dadra and Nagar Haveli)).

5. HaryanaEntire State (Not including: Local areas served

by Faridabad & Gurgaon Telephone Exchange).

6. Himachal Pradesh Entire State.

7. Karnataka Entire State.

8. KeralaEntire State plus the Union Territory of

Lakshwadeep and Minicoy.

9. Madhya Pradesh Madhya Pradesh & Chhattisgarh

10. Maharashtra

Maharashtra including Goa (Not including:

Local areas served by Mumbai, Navi Mumbai &

Kalyan Telephone Exchanges).

11. Mumbai Local areas served by Mumbai, Navi Mumbai &

Kalyan Telephone Exchanges.

12. Orissa Entire State.

13. PunjabEntire State (including Union Territory of

Chandigarh).

14. Rajasthan Entire State.

15. Tamil Nadu Tamil Nadu including Union Territory of

Pondicherry (Not including: Local areas served

by Chennai Telephone District, Maraimalal.

Minjur & Mahabalipuram Telephone

Exchanges).

16. Chennai

Local area served by Chennai Telephone

District, Maraimalal Nagar Export Promtion

Zone (MEPZ), Minjur & Mahabalipuram

Exchanges.

17. West Bengal

West Bengal including State of Sikkim and

Union Territory of Andaman and Nicobar

Islands(Not inclding: Kolkata Metro Service

Area).

18. Kolkata Kolkata Metro Service Area.

19. UP (East)

Entire Area covered UP (E) including Boundary

Districts towards UP (W): Shahjahanpur,

Farrukabad, Kanpur & Jalaun.

20. UP (West) Entire Area covered by UP (W) including

Uttaranchal and Boundary Districts towards

UP(E): Pilibhit, Bareilly, Dadaun, Etah,

Mainpuri& Etawah (Not including: Local areas

served by Ghaziabad & Noida Telephone

Exchanges).

Reliance World Roaming

With Reliance World Roaming, you can roam across more than 200

countries and 350 CDMA as well as GSM networks across the world. Avail

the advantage of lowest World Roaming call rates while you roam on our

CDMA and GSM partner networks.

You can now:

Stay connected with your loved ones on a single number the world

over.

Make and receive Calls and SMS and even access your voice mail

while you roam.

Receive a single consolidated bill for international and domestic

usage in Indian Rupees.

You can roam on our CDMA partner networks with your Reliance India

mobile CDMA handset. For roaming on our GSM partner networks, just

insert the World roaming SIM card provided by us in to a suitable GSM

handset and enjoy roaming.

So, whenever nostalgia sets in, remember you’re just a phone call away.

Facilities Available while roaming:

Make and Receive voice calls

Send and Receive SMS

Access your Voice Mail

Refer Annexure 1 for Facilities available while Roaming

How can you subscribe:

To subscribe for World roaming, please visit the nearest Webworld/

Webworld Express and submit the Subscription form duly filled in along

with the security deposit.

Click here to download the subscription form

Subscription Charges:

Security Deposit

(Rs.)4000/-*

Monthly Rental (Rs.) 150/-

*The deposit mentioned above is a standard deposit,

however based on the discretion of RIC Credit Services,

additional deposit may be applicable.

Activation of World Roaming:

To use World Roaming facility you need to have ISD service activated on

your phone.

Activation of World Roaming on CDMA handset:

Step 1: Register for the service at any WebWorld or WebWorld

Express by filling an World Roaming subscription form. You will

receive an SMS confirming your registration to the service.

Step 2: Send SMS with text ‘PRL’ to 3733 from your Reliance India

Mobile. You will then receive a message prompting you to dial *228.

Step 3: Dial *228 and follow the instructions of the voice guide to

download PRL on your phone. You will receive a second confirmation

of successful activation of World Roaming on your phone. You will

then be ready to roam on CDMA networks.

Activation of World Roaming on GSM handset:

On subscription to World Roaming, you will be provided with an

activated Reliance World Roaming SIM card for roaming on GSM

networks.

All you need to do is to insert the World Roaming SIM provided with

this kit in a suitable GSM handset and you will be ready to roam on

GSM networks.

Please refer Annexure 2A and 2B for the list of countries having CDMA and

GSM partner networks.

Using services in foreign networks:

In case the visited country has both CDMA and GSM partner networks, you

may use either your CDMA handset or a GSM handset with Reliance World

Roaming SIM in it. Please do not try to use both the phones simultaneously

as at any given time, only one of them will work.

Using CDMA phones while roaming:

Just switch off and switch on your CDMA handset and enjoy roaming on

CDMA partner networks.

Dialling Plan while roaming on CDMA networks

Dialing within the Visited Country

To Landline <National access Code> <area code> < Telephone number>

To Mobile <National access Code> <mobile number>

Dialing outside the Visited country

To Landline <International Access Code> <country code> <area code> <telephone

number>

To Mobile <International Access Code> <country code> <Mobile number>

For example, if you are calling from USA

To call a fixed line number in Mumbai please dial “011 91 22 (your

home phone number)”

To call mobile in Mumbai dial: “011 91 93xxxxxxxx”

International Access Codes may vary from country to country.

Refer to Annexure 1 for International access codes.

Using GSM phones while roaming

Switch off and then switch on the GSM handset to roam on GSM partner

networks. In case you are unable to make calls, follow the steps given

below:

Power on the handset

Handset will log onto the GSM network.

In case handset does not register. Go to “International Roaming”

Menu & choose “Roam1”. Phone will prompt SIM Card update

Starts… Press “OK”.

Handset will register on the available network. This process will take

few minutes.

In case handset does not register. Go to “International Roaming”

menu & choose “Roam2”. Phone will prompt SIM Card update

Starts… Press “OK”.

Handset will register on available network. This process may take few

minutes.

Dialling Plan while Roaming on GSM networks

Dialling within the visited country

To Landline + <Area code> < Telephone number>

To Mobile + < Mobile number>

Dialing outside the visited country

To Landline +<Country code> <area code> <telephone number>

To Mobile + <Country code> <Mobile number>

For example, while calling from any foreign country,

To call your fixed line number in Mumbai please dial “+ 91 22 <your

home phone number>”

To call mobile in Mumbai dial: “+91 93xxxxxxxx”

Handset suitability in CDMA & GSM partner networks

For roaming on CDMA roaming partner networks you can use your Reliance

India Mobile. A few handsets may require a binary upgrade. In case your

handset is one of them, please visit the nearest service center & get your

handset upgraded with the latest binary version. It is important to note that

PRL must be downloaded on your Reliance India mobile only after your

handset is upgraded with the latest binary version.

Please refer to the Annexure 3 for the list of handsets that require binary

upgrade

For roaming on GSM partner networks, you need to insert the Reliance

World Roaming SIM in a suitable GSM handset.

For accessing 900/1800 MHz networks, you need to use a dual band

GSM handset.

For accessing 1900 MHz networks, you need to use a Tri-band

handset.

For accessing 850 MHz networks, you need to use a Quad band

handset.

For accessing satellite networks you need to use Satellite mobile e.g.

Ericsson R190 handset.

Please refer to Annexure 4 for list of countries requiring Triband and

Quadband handsets.

World Roaming Tariff:

World Roaming with Reliance India Mobile gives most economical world

roaming facility across the World.

Activation of World Roaming:

To use World Roaming facility you need to have ISD service activated on

your phone.

Subscription Charges :

Security Deposit

(Rs.) 4000/- *

Monthly Rental (Rs.) 150/-

Activation of World Roaming on CDMA handset:

Step 1: Register for the service at any WebWorld or WebWorld

Express by filling a World Roaming subscription form. You will

receive an SMS confirming your registration to the service.

Step 2: Send a SMS with text ‘PRL’ to 3733 from your Reliance

Mobile. You will then receive a message prompting you to dial

*228.

Step 3: Dial *228 and follow the instructions of the voice guide to

download PRL on your phone. You will receive a second

confirmation of successful activation of World Roaming on your

phone. You will then be ready to roam on CDMA networks.

Activation of World Roaming on GSM handset:

If you are a World Roaming subscriber, you will be provided with an

activated Reliance World Roaming SIM card for roaming on GSM

networks.

All you need to do is to insert the World Roaming SIM provided with

this kit in a suitable GSM handset and you will be ready to roam on

GSM networks.

Please refer Annexure 2A and 2B for the list of countries having CDMA and

GSM partner networks

To reach us while you roam

In case you need to contact us while you are abroad, you can call our 24

hour customer care on “91 22 30333535”. This call will attract international

long distance call charges. You can also e-mail us at

Customercare.IR@Relianceinfo.com with your queries.

In case your handset or World Roaming SIM is lost while roaming, please

inform us immediately.

Before you leave India

Ensure that World Roaming is activated on your phone

Download latest PRL in the handset every time before you leave

Deactivate call forwards on your handset

Ensure that your frequently used numbers are stored in your phone

book in the international dialing pattern

Carry Reliance World Roaming SIM and a GSM handset for using

roaming on GSM partner networks

Ensure that your handset is suitable for roaming on the partner

networks in visiting country

Carry phone charger, travel adapter and your welcome kit with you

Deactivation of World Roaming Service

If you wish to use World Roaming in the future, we recommend a

temporarily disconnection, wherein you will not be charged any monthly

rental from the date of disconnection. You can temporarily deactivate the

service by calling Customer Care at *333. You can later reactivate the

service by calling Customer Care again.

For permanent disconnection, visit any of our WebWorld or WebWorld

Express & return the Reliance World Roaming SIM. The security deposit

collected against World roaming service will be credited back to your

account on permanent disconnection of the service.

Note:

1. While roaming, you will not be able to   

Use Star code features like *333, *4120 etc,

Use Data R Connect and R World

2. On returning to India, just switch off and switch on your CDMA handset

and use it like before.

3. Reliance World Roaming SIM does not work in India.

Calling Cards

Reliance World Card

 

The world is just a call away. With the Reliance World Card you can

make ISD calls from any Reliance phone, be it postpaid (Reliance

IndiaMobile/Fixed Wireless phone) or RIM prepaid even without a pre-

activated ISD facility!

The Reliance World Card also gives you exceptional voice clarity and

superior calling experience, all at exceptionally attractive rates.

Reliance India Card

 

Prepaid reliance India card offers very affordable rates for Local & NLD

calls. The RIC is a rechargeable account based prepaid card for making

Local & NLD calls which can be used from reliance phones (Reliance

IndiaMobile (Postpaid/prepaid)/FWT/FWP) only and cannot be used

from PCO. With RIC , NLD calls can be made from Reliance phones even

if NLD facility is not active.

The RIC voucher is available in Reliance Web worlds, POS, and prepaid

retail outlets. The cards are available in denominations of Rs.115 & Rs.

225

Reliance World Card

Get the Reliance World Card Edge

Wide range of denominations

A Wide range of denominations to choose from, Rs.115, Rs.225, Rs.575,

Rs. 1130.

No security deposits

You can make ISD-calls from any Reliance phone, even from those

without ISD facility.

No hidden costs

No additional monthly rental. No administration fee.

 

Complete control over ISD usage

i) No bills shocks - Budget your ISD usage as per your requirement.

ii) Get online information on your account balance in rupees and minutes

before every call.

 

Complete convenience

i) Recharge with your World Card PIN just once. No need to re-enter it

every time you make a call.

ii) 24x7, all-india, toll free, single customer service number.

iii) Carry forward unused talktime if you recharge within the grace period.

 

Dial *345 to avail World Card rates

To avail World Card rates, make sure that you dial

*345 and then enter the ISD numbers. If you don't do this, standard rates

as per the subscribed tariff plan shall apply.

Affordable tariffs

Reliance World Cards

MRP Rs.115 Rs.225 Rs.575 Rs.1,130

Talktime Rs.102 Rs.200 Rs.512 Rs.1,007

Validity 45 days 60 days 90 days 90 days

Rollover Period 15 days 15 days 15 days 15 days

Tariffs

US & Canada * Rs.6.00 Rs.6.00 Rs.4.50 Rs.4.50

UK

Landline Rs.6.00 Rs.6.00 Rs.6.00 Rs.6.00

Mobiles Rs.8.00 Rs.8.00 Rs.8.00 Rs.8.00

Rest of Europe

Landline Rs.6.00 Rs.6.00 Rs.6.00 Rs.6.00

Mobiles Rs.8.00 Rs.8.00 Rs.8.00 Rs.8.00

S.E. Asia ** Rs.6.50 Rs.6.50 Rs.4.50 Rs.4.50

Australia & N.Z Rs.7.00 Rs.7.00 Rs.6.00 Rs.6.00

SAARC Rs.8.00 Rs.8.00 Rs.8.00 Rs.8.00

Gulf *** Rs.8.50 Rs.8.50 Rs.8.00 Rs.8.00

Rest of World Rs.9.50 Rs.9.50 Rs.9.00 Rs.9.00

* For all calls to the USA & Canada mainland (except Alaska). Calls to

Alaska, Hawaii, Guam, Puerto Rico, Saipan and the US Virgin islands will

be charged at Rs. 18.00 per minute.

** S.E Asia countries include Singapore, Malaysia, Indonesia, Hong Kong

& Thailand.

*** Gulf countries include Bahrain, Kuwait, Oman, Qatar, Saudi Arabia,

UAE and Yemen.

Get Started

Buy the Reliance Prepaid World Card from your nearest Reliance

retail outlet. Ensure the silver foil at the back of the card is intact and

scratch-free.

Scratch the silver foil on the reverse to reveal the 12-digit PIN.

Enter *347 (toll free number) from your Reliance phone and press

the 'Call' or 'green' button.

You will then be prompted to enter the 12-digit PIN.

Enter the 12-digit PIN. Once this PIN is entered your phone will be

ready to make ISD calls.

The talkime value gets credited to your account and you will hear the

balance & validity date.

The talktime value once credited to a particular Reliance phone

number can only be used for making ISD calls from that number.

Make a Call

Once you have recharged, enter *345 followed by the international

access code (00) + Country code + international number and then

press the 'call' or 'green' button.

 

The current balance in your account and the available talktime will be

played.

 

The call gets connected.

 

To end the call, just disconnect by pressing the 'end' or 'red' button.

 

Recharge your Reliance World Card

Buy a Reliance World Card and follow the procedure as given under

the Get Started section.

See how easy it is to make ISD calls at extremely affordable tariffs without

any additional security deposits. Just walk into any Reliance retail outlet and

get yourself the Reliance Prepaid World Card today.

Reliance India Card

M.R.P. Talk time Validiy Rollover period

Rs. 115 Rs.102 15 days 15 days

Rs. 225 Rs. 200 30 days 15 days

NCC 115 Rs. 1.50

NCC 225 Rs. 1.25

The talkime value once credited to a particular Reliance

phone number can only be used

for making calls from that number.

It is essential to have the main account valid to be able to

use these cards.

Handsets

Reliance IndiaMobile service is available on handsets compatible with our

network.

Sleek, stylish and oh so convenient

The Reliance Mobile service is available on a wide range of

handsets that are compatible with our network.

Click here to learn more about T9 predictive typing on

your handset

An exchange offer you can’t refuse

Walk into any mobile shop in your city with an old GSM

handset and get the trendy Classic 231 colour phone or

the Classic 202 B/W phone for an unbelievably low

exchange price.

And that’s not all, you also get

Free talktime*

Free incoming upto 1 year*

Best tariffs on Reliance Mobile

All this put together surely makes this “An offer that you

can’t refuse”.Rush to your retailer now to know more

about the offer!!

* Conditions apply. Free talktime & incoming depend on

the GSK Purchased.

Black and White Handsets

Current handset models

Old handset models

Color Handset

Current handset models

Old handset models

Color Handset with camera

Current handset models

old handset models

Video Camera Phone

Current handset models

PDA colour phone

Current handset models

old handset models

Camera Watch Phone

old handset models

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1) Stylish colour phone

2) Large LCD, slim body

3) R-world & Reliance

Netconnect enabled

4) Polyphonic ringtones LG-5340

Logon to the internet by connecting your Acer Laptop to the Reliance India

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cost.

Reliance Netconnect Card

Reliance Netconnect Data and Voice Card

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CDMA2000 1X technology, and its pan India coverage offers you wireless

Internet access even from the remotest part of the country.

Experience it all at a cost that's incredibly affordable.

Reliance Netconnect Key Benefits: Working while you travel

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make it easy to connect to work or catch up with friends no matter where

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Surf seamlessly in over 2200 towns (soon to be 5700) across India.

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Access files and download information at speeds up to 144kbps.

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Stay in touch by accessing mail while you're on the move.

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Make and receive calls to any number in the world from your laptop.

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Send and receive even multiple SMS messages from your laptop.

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Synchronise your address book with Outlook Express.

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Reliance Netconnect

Using Reliance Netconnect Dialer

Exploring the Reliance Netconnect Dialer Interface

Making a Connection

 

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Exiting Reliance Netconnect Dialer

 

Understanding Statistics

The Reliance Netconnect wizard creates a shortcut to the Reliance

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Reliance high speed data network.

COMPETITOERS

In the reliance communications. I found only four companies mainly exists

in the mobile market and new company entered in the mobile market i.e Tata

Indicom, on the basis of my survey.

BSNL

VODAFONE

AIRTEL

TATA INDICOM

RELIANCE BSNL VODAFONE AIRTEL TATA

INDICOM

27 22 30 15 6

RELIANCE BSNL HUTCH AIRTEL TATA INDICOM

CONSUMER SATISFACTION LEVEL WITH RELIANCE

SATISFIED 60%

UNSATISFIED 40%

Objective of the study

The objective of the study is as follows

To assess the satisfaction level of employees in Reliance Pvt Ltd.

To identify the factors which influence the job satisfaction of employees.

To identify the factor which improves the satisfaction level of employees.

To know the employee satisfaction towards the facilities.

To offer valuable suggestions to improve the satisfaction level of employees.

Scope of the study

This study emphasis in the following scope:

To identify the employees level of satisfaction upon that job.

This study is helpful to that organization for conducting further research.

It is helpful to identify the employer’s level of satisfaction towards welfare measure.

This study is helpful to the organization for identifying the area of dissatisfaction of job

of the employees.

This study helps to make a managerial decision to the company

Research Methodology

Research methodology is the systematic way to solve the research problem. It gives an idea

about various steps adopted by the researcher in a systematic manner with an objective to

determine various manners.

Research Approach

The research worker contacted the respondents personally with well-prepared sequentially arranged questions. The questionnaire is prepared on the basis of objectives of the study. Direct contract is used for survey, i.e., contacting employees directly in order to collect data.

Collection of Data

Most of the data collected by the researcher is primary data through personal interview, where the researcher and the respondent operate face – to – face.

Analysis of Data

The data are collected through survey and books, reports, newspapers and internet etc., the

survey conducted among the employees of Reliance Pvt Ltd. The data collected by the researcher

are tabulated and analyzed in such a way to make interpretations.

Various steps, which are required to fulfill the purpose, i.e., editing, coding, and tabulating.

Editing refers to separate, correct and modify the collected data. Coding refers to assigning

number or other symbols to each answer for placing them in categories to prepare data for

tabulation refers to bring together the similar data in rows and columns and totaling them in an

accurate and meaningful manner

The collected data are analyzed and interrupted using statistical tools and techniques.

INTRODUCTION TO JOB SATISFACTION

Job satisfaction in regards to one’s feeling or state of mind regarding nature of their work. Job can be influenced by variety of factors like quality of one’s relationship with their supervisor, quality of physical environment in which they work, degree of fulfillment in their work, etc.

Positive attitude towards job are equivalent to job satisfaction where as negative attitude towards job has been defined variously from time to time. In short job satisfaction is a person’s attitude towards job.

Job satisfaction is an attitude which results from balancing & summation of many specific likes and dislikes experienced in connection with the job- their evaluation may rest largely upon one’s

success or failure in the achievement of personal objective and upon perceived combination of the job and combination towards these ends.

According to pestonejee, Job satisfaction can be taken as a summation of employee’s feelings in four important areas. These are:

1. Job-nature of work (dull, dangerous, interesting), hours of work, fellow workers, opportunities on the job for promotion and advancement (prospects), overtime regulations, interest in work, physical environment, and machines and tools.

2. Management- supervisory treatment, participation, rewards and punishments, praises and blames, leaves policy and favoritism.

3. Social relations- friends and associates, neighbors, attitudes towards people in community, participation in social activity socialibility and caste barrier.

4. Personal adjustment-health and emotionality.

Job satisfaction is an important indicator of how employees feel about their job and a predictor of work behavior such as organizational citizenship, Absenteeism, Turnover.

Job satisfaction benefits the organization includes reduction in complaints and grievances, absenteeism, turnover, and termination; as well as improved punctuality and worker morale. Job satisfaction is also linked with a healthier work force and has been found to be a good indicator of longevity.

Job satisfaction is not synonyms with organizational morale, which the possessions of feeling have being accepted by and belonging to a group of employees through adherence to common goals and confidence in desirability of these goals.

Morale is the by-product of the group, while job satisfaction is more an individual state of mind.

Job Satisfaction is the feeling an employee gets when the job he does fulfils all his expectations. While morale refers to the attitude of the employees of an organization and is a group concept, Job satisfaction is the feeling of an individual employee. Job satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of one’s job; and affective reaction to one’s job; and an attitude towards one’s job. Job Satisfaction can be an important indicator of how employees feel about their jobs and p predictor of work behaviors such as organizational citizenship, absenteeism, and turnover.

DEFINITIONS:

Weiss (2002) has “argued that job satisfaction is an attitude but points out that researchers should clearly distinguish the objects of cognitive evaluation which are affect (emotion), beliefs and behaviors”.

DETERMINANTS OF JOB SATISFACTION:

There are various personal and organizational factors that influence job satisfaction. The age of a person does have its influence on his level of job satisfaction. People that are young usually have a higher level of job satisfaction provided they rightly choose their career. Those in their twenties or thirties are energetic and have the stamina to work hard and derive pleasure out of their work. As a person gets older, he gets tired physically and mentally. Further, he reaches the saturation point at this stage and the work, usually, does not give him the pleasure it gave earlier.

STEPS TO IMPROVE EMPLOYEE SATISFACTION

The following measures are necessary to improve the satisfaction employees:

Selection of right man for the right job:

Proper care must take while recruiting persons for various jobs. Persons without attitude and aptitude for work should not be selected. When it comes to placement of workers, they should be given jobs in tune with their educational qualification, skills, attitudes and abilities.

Satisfactory conditions of service:

All those who have been appointed in the organization should be provided with job security. They should be given decent pay. Social security benefits like provident fund insurance etc. should be provided to employees as per the rules.

Conducive working environment:

The working environmental should be made informal. Undue important need not be given to hierarchy. The organization should make use of both formal and informal channels of communication. The bureaucratic approach of the management should go.

Conducive physical conditions:

The place of work should be neat and tidy. There should be free flow of natural light and air in any workroom. There should be proper provision for canteen. Lunchroom, etc

Better work methods:

Conventional work methods and age-old practices should be given up. The enterprise should come forward to adopt the latest technology. The employees may be trained to make use of the various electronic devices in their day-to-day work. This not only simplifies their work but also makes it more interesting.

Proper superior-subordinate relationship:

The relationship between the superior and the subordinates should always be cordial. The superior’s style of functioning must be democratic. He should not make an attempt to impose his ideas on his subordinates. Whenever necessary and possible, he can seek his subordinate’s viewpoints. Likewise, the subordinates, on their part, must repose faith in their superiors and come forward to accept responsibilities.

Good inter-personal relationship:

The relationship between the employees should also be proper. The work done in any organization is teamwork. In the absence of proper understanding between the employees, teamwork is not possible. The employees should not give scope for their personal interest to clash with those of the organization.

Job rotation:

If certain jobs are, by nature, dull and monotonous, job rotation may help to break the monotony of workers, i.e., such jobs may be assigned to operation at a certain level by rotation.

Provision of suitable incentives:

Only human resources can be induced to work. Inanimate objects like machines cannot be motivated to work. The management therefore, should offer suitable incentives to motivate employees to perform better. Incentives need not be in the forms of money payment. There are also non-monetary incentives. Further, these incentives may be gives for individual performance or group performance.

Valuation of employee performance:

The performance of employees needs to be assessed regular intervals. Such an assessment will level their level of efficiency. Such of those Employees who are found to be highly efficient may be given suitable rewards. Those employees who are less efficient may be made to undergo training to acquire better skills. If some employees are found to be highly inefficiency, such people need not be retained. It is only these people who spoil the work atmosphere in any organization.

CHAPTER 4

REVIEW OF LITERATURE

INTRODUCTION

Job satisfaction describes how content an individual is with his or her job.

The happier people are within their job, the more satisfied they are said to be. Job satisfaction is not the same as motivation, although it is clearly linked. Job design aims to enhance job satisfaction and performance; methods include job rotation, job enlargement and job enrichment. Other influences on satisfaction include the management style and culture, employee involvement, empowerment and autonomous work groups. Job satisfaction is a very important attribute which is frequently measured by organizations. The most common way of measurement is the use of rating scaled where employees report their reactions to their jobs. Questions relate to rate of pay, work responsibilities, variety of tasks, promotional opportunity the work itself and co-workers.

Models of a job satisfaction

Affect theory:

Edwin a. Locke’s Range of Affect Theory (1976) is arguably the m0ost famous job satisfaction model. The main promise of this theory is that satisfaction is determined by a discrepancy

between what one wants in a job and what one has in a job. Further, the theory states that how much one value a given facet of work moderates how satisfied/ dissatisfied one becomes when expectations are/aren’t met. When a person values a particular facet of a job, his satisfaction is more greatly impacted both positively and negatively, compared to one who doesn’t value that facet. To illustrate, if Employee A values autonomy in the workplace and employee B is indifferent about autonomy, then Employee A would be more satisfied in a position that offers a high degree of autonomy and less satisfied in a position with little or no autonomy compared to Employee B. This theory also states that too much of a particular facet will produce stronger feelings of dissatisfaction the more a worker values that facet.

Dispositional theory:

Another well-known job satisfaction theory is the Dispositional Theory’.

It is a very general theory that suggests that people have innate depositions that cause them to have tendencies toward a certain level of satisfaction, regardless of one’s job. This approach became a notable explanation of job satisfaction in Light of evidence that job satisfaction tends to be stable over time and across careers and jobs. Research also indicated that indicates that identical twins have similar levels of job satisfaction.

Job Characteristics Model:

Hack man & Oldham proposed the job Characteristics Model, which is widely used as a framework to study how particular job characteristics impact on job outcomes, including job characteristics which impact three critical psychological states like experienced meaningfulness, experienced responsibility for outcomes, and knowledge of the actual results, in turn influencing work outcomes job satisfaction, absenteeism, work motivation,etc.

CHAPTER 5

RESEARCH METHODOLOGY

Aim of the study

The objective of the study is as follows

To assess the satisfaction level of employees in Reliance Pvt Ltd.

To identify the factors which influence the job satisfaction of employees.

To identify the factor which improves the satisfaction level of employees.

To know the employee satisfaction towards the facilities.

To offer valuable suggestions to improve the satisfaction level of employees.

The topic was chosen by the research to identify the level of satisfaction among employees in an organization.

DATA COLLECTION

The task of data collection begins after the research problem has been defined and research

design chalked out. While deciding the method of data collection to be used for the study, the

researcher should keep in mind two types of data viz. Primary and secondary data.

Primary Data: -

The primary data are those, which are collected afresh and for the first time and thus happen to

be original in character. The primary data were collected through well-designed and structured

questionnaires based on the objectives.

Secondary Data:

The secondary data are those, which have already been collected by someone else and passed

through statistical process. The secondary data required of the research was collected through

various newspapers, and Internet etc.

PILOT SURVEY:

Pilot survey was conducted with the employees of the organization is helped the researcher to have incite to the strength and weakness of questionnaires. The resold pilot survey suggestion obtained from experience employees uncertain changes were made the questionnaires pilot survey also enable the researcher would take time and administrator the questionnaires.

SAMPLING DESIGN

The total number of employees working in “RELIANCE COMMUNICATION ” is 80. The total number of questionnaires issued to the employees is 60 but only 50 questionnaires were used for the study.

The sample size chosen for study is 50.

The following list shows the sample size selected for the study.

1 Advisor - 29

2 Sales manager - 12

3 HR Staff’s - 9

4 total - 50

PROCESSING THE DATA:

The data collected were classified analyzed tabulated and interpret at bar diagram.

PRAPARATION OF REPORT:

From the information gathered though questionnaires reports was prepared showing the analysis the interpretation suggestion and conclusion.

CHAPTER 6

DATA ANALYSIS & INTERPRETATION

TEST STATISTICAL METHOD (CHI-SQUARD)

Ho: There is no significant difference in view of designation group toward area of adequate supervision.

H1: There is significant in view of designation group toward area of adequate supervision.

Designation Adequate Inadequate No-comment Total

Advisor 19 - 10 29

Sales manager 10 1 1 12

HR Staff 8 - 1 9

Total 37 1 12 30

Calculated Value = 11.57

Table Value:

(R-1)(C-1) = (3-1) (3-1)

=2X2

= (4)

= 9.49

[CV<TV]

Reject Ho and Accept H1

No significant difference in the view of appropriate training among designation group.

1. TABLE REPRESENTING IDENTIFICATION OF ORIENTATION COMPONENTS:

Orientation Number of Response Percentage

Identification 48 96%

Un identification 2 4%

Total 50 100%

1. FIGURE REPRESENTING IDENTIFICATION OF ORIENTATION COMPONENTS

48

2

0 20 40 60Id

entif

ied

Unident

ified

Unidentified

Identified

INFERENCE:

The above table revels that 96% of employee’s identification the orientation components and 4% of employees are unidentification.

2. TABLE REPRESENTING BASIC QUALIFACTION NEEDED FOR PERFORMING THE JOB:

Qualification Needed Number of response percentage

UG 22 44%

PG 18 36%

PROFESSIONAL 10 20%

TOTAL 50 100%

INFERECE:

The above table revels that 44% of the employees are having UG qualification, 36% of the employees are having PG and 20% of the employees are professional.

3. TABLE REPRESENTING EMPLOYEES HEALTH AND SAFETY RIGHTS AND RESPONSIBILITIES:

Employees health & safety &

responsibilities

Number of Response percentage

Available 50 100%

Not Available

Total 50 100%

3. FIGURE REPRESENTING EMPLOYEES HEALTH AND SAFETY RIGHTS AND RESPONSIBILITIES

50

0

0 20 40 60

Available

NotAvailable

Available

Not Available

INFERENCE:

The above table revels that 100% of employees are aware of health and safety right and responsibilities.

4. TABLE REPRESENTING TREATE MEET OF EMPLOYEES WITH DIGNITY AND RESPECT

Treatment of Employees Number Of

Response

Percentage

With dignity & respect 50 100%

Without dignity & respect

00 00%

Total 50 100%

4. FIGURE REPRESENTING TREATED MEET OF EMPLOYEES WITH DIGNITY AND RESPECT:

0%

100%

010

2030

4050

60

With dignity &respect

Without dignity& respect

without dignity &respect

with dignity &respect

INFERENCE:

The above table reveals that all the employees are treated with Dignity and respect.

5. TABLE REPRESENTING AWARENESS OF ORGANIZATIONAL POLICIES AND PROCEDURE:

Awareness of organizational policies

Number of

Response

Percentage

Aware 33 66%

Unaware 12 24%

No comments 5 10%

Total 50 100%

INFERENCE:

The above table reveals that 66% of employees are awareness of organizational policies & procedure, 24% of employees are un awareness and 10% of employees are no comments.

6. TABLE REPRESENTING COMPETITIVENESS OF ORGANIZATION ON SALARY:

Competences with other organization

Number of Response Percentage

Competitive 43 86%

Not Competitive 3 6%

No Comments 4 8%

Total 50 100%

6. FIGURE TABLE REPRESENTING COMPETITIVENESS OF ORGANIZATION ON SALARY

86%

8%6%

0

10

20

30

40

50

Competitive not competitive no comments

competitive

not competitive

no comments

INFERENCE:

The above table reveals that 86% of employees are feeling competitive with other organization, 6% of employees are feeling not competitive, and 8% of employees have no-comments.

7. TABLE REPRESENTING BENEFITS OF THE EMPLOYEES:

Benefits to the employees Number of Response Percentage

Satisfied 44 88%

Not Satisfied 2 4%

No comments 4 8%

Total 50 100%

7. FIGURE REPRESENTING BENEFITS OF THE EMPLOYEES:

88%

8%

4%

0 20 40 60

satisfied

not satisfied

no comments

INFERENCE:

The above table reveals that 88% if employees are satisfied with benefits package, 4% of employees are not satisfied and 8% of employees are no comments.

8. TABLE REPRESENTING AWARENESS OF THE EMPLOYEES ASSISTANCE PROGRAM AND RETURN TO WORK:

Awareness of program Number of Response Percentage

Aware 36 72%

Unawareness 5 10%

No Comments 9 18%

Total 50 100%

8. FIGURE REPRESENTING AWARENESS OF THE EMPLOYEES ASSISTANCE PROGRAM AND RETURN TO WORK.

36

5 9

72%

10%18%

05

10152025303540

nocomments

unawareness

aware

INFERENCE:

The above table reveals that 72% of employees are having awareness of employees assistance program, 10 of employees are unawareness and 18% of employees are no comments.

9. TABLE REPRESENTING ADEQUATE SUPERVISION:

Nature of Supervision Number of Response Percentage

Adequate 37 74%

Inadequate 1 2%

No Comments 12 24%

Total 50 100%

9. FIGURE REPRESENTING ADEQUATE SUPERVISION

100%

24%

74%

2%0

102030405060

Adequ

ate

Inad

equat

e

No com

men

tsto

tal

total

nocomments

inadequate

adequate

INFERENCE:

The above table reveals that 74% of employees feel they have adequate supervision, 2% of employees are inadequate and 24% of employees have no comments.

10. TABLE REPRESENTING EMPLOYEES SATISFACTION WITH THE WORKING ENVIRONMENT:

Working Environment Number of Response Percentage

Satisfactory 33 66%

Not Satisfactory 12 24%

No Comments 5 10%

Total 50 100%

INFERENCE:

Form the above table ,its inferred that 60% level of employees are satisfied with the working environment, 24% of the employees are not satisfied & 10% have no comments.

11. TABLE REPRESENTING APPROPRIATE TRAINING:

Undergoing

Training

Number of

Response

Percentage

Yes 32 64%

No 12 24%

No comments 6 12%

Total 50 100%

11. FIGURE REPRESENTING APPROPRIATE TRAINING

3212 6

5064%

24%12%

100%

0102030405060

total

no comments

no

yes

INFERENACE:

The above table reveals that 64% of employees are undergoing appropriate training, 24% of employees are not undergone any training and 12% of employees are no comments.

12. TABLE ERPRESENTING DEVELOPMENT OFFER:

Development for the Employees

Number of Response Percentage

More Development 43 86%

Less Development 5 10%

No comments 2 4%

Total 50 100%

INFERENE:

The above table reveals that 86% of employees are offered more development with their job position, 10% of employees are less development and 4% of employees have no comments.

13. TABLE REPRESENTING ACKNOWLEDGEMENT OF EMPLYEES:

Acknowledgement Of

Accomplishment

Number of Response Percentage

Acknowledged 49 98%

Not Acknowledged 1 2%

Total 50 100%

no of responses0

102030405060

48

2

Series1 Series2

INFERENCE:

The above table reveals that 98% of the employees are acknowledged with the accomplishment of company, 2% of the employees are not acknowledged.

14. TABLE REPRESENTING PERFORMANCE REVIEWED ON A REGULAR BASIS:

Performance Appraisal Number of Response Percentage

Regular 41 82%

Ir-Regular 7 14%

No comments 2 4%

Total 50 100%

INFERENCE:

The above table reveals that 82% of the employees feel that their performance appraisal is regular, 14% of the employees feel Ir-regular and 4% are feel no comments.

15. TABLE REPERSENTING CHALLENGING OF THE JOB POSITION IN ORGANISATION:

Nature of job position Number of Response Percentage

Challenging 48 96%

Not challenging 2 4%

Total 50 100%

INFERANCE:

The above table reveals that 96% of the employees feel challenging in their job position, 4% of the employees are not challenging.

16. TABLE REPRESENTING POSSIBITY OF ADVANCEMENT IN EMPLOYEE POSITION:

Advancement in Position Number of Response Percentage

Yes 22 44%

No 18 36%

No-comments 10 20%

Total 50 100%

INFERENCE:

The above table reveals that 44% of the employees feel there is a possibility of advancement in their job position, 36% of the employees feel no possibility of advancement and 20% of the employees have no comments.

17. TABLE REPRESENTING APPROPRIATE TOOLS AND INFORMATION TO DO JOB:

Tools for the Job Number of Response Percentage

Adequate 38 76%

In-Adequate 8 16%

No comments 4 8%

Total 50 100%

INFERENCE:

The above table reveals that 76% of the employees are provided adequate appropriate tools and information to do job, 16, of the employees are provided In-adequate and 8% of the employees have No-comments.

18. TABLE REPRSENTING AVAILABILITY OF COMPREHENSIVE GROUP BENFIT PROGRAM TO EMPLYEES:

Availability Number of Response

Percentage

Sufficient 48% 96%

In-Sufficient 2 4%

Total 50 100%

INFERENCE:

The above table reveals that 96% of the employees are sufficiently provided with a comprehensive group benefit program.

19. TABLE REPRESENTING FACTORS WHICH GREATLY INFLUENCED TO LEAVE THE ORGANISATION:

S.NO Nature of Problems

Number of Respondents

Percentage

I Work load 11 22%

II Career Advancement

3 6%

III Respect for superior

4 8%

IV Inflexible Schedule 12 24%

V Salary 14 28%

VI Position didn’t meet expectation

6 12%

VII Other benefits

Total 50 100

19. TABLE REPRESENTING FACTORS WHICH GREATLY INFLUENCED TO LEAVE THE ORGANIZATION:

1

0%

12%8%6%

24%28%

22%

02468

10121416

other benefits

position didn'tmeetexpectationsalary

inflexibleschedule

respect forsuperior

careeradvancement

workload

INFERENCE:

The above table reveals that 28% of the employees feel salary was the major factor which greatly influence to leave the organization, 24% of the employees have Inflexible Schedule, 22% of the employees have workload, 12% of the employees feel that their position didn’t meet expectation, 8% of the employees are respect for superior, and 6% of the employees are for career advancement.

CHAPTER 7

Measuring job satisfaction

Introduction

Job satisfaction measures one’s satisfaction in five facets: pay, promotions and promotions and promotion opportunities, coworkers, supervision, and the work itself. The scale is simple, participation answer either yes, no, or can’t decide in response to whether given statement accurately describe one’s job.

The job in general index is an overall measurement of job satisfaction. It is an improvement to the job descriptive index because the JDI focuses too much on individual facets and not enough on work satisfaction in general.

Job satisfaction and emotions:

There is some evidence in the literature that state moods are related to overall job satisfaction. Positive and negative emotions were also found to be significantly related to overall job satisfaction.

Relationship and practical implications:

The relationship of satisfaction to productivity is not necessarily straightforward and can be influenced by a number of other work-related constructs, and the notion that “a happy worker is a productive worker” should not be the foundation of organization decision-making.

Creating job satisfaction:

Organization can help to create job satisfaction by putting systems in place that will ensure that workers are challenged and then rewarded for being successful. Organizations that aspire to creating a work environment that enhances job satisfaction need to incorporate following:

Flexible work arrangements, possibly including telecommuting. Training and other professional growth opportunities. Interesting work that offers variety and challenge and allows the worker opportunities to

“put his or her signature” on the finished product. Opportunities to use one’s talents and to be creative. Opportunities to take responsibility and direct one’s own work. A stable, secure work environment that includes job security/ continuity. An environment in which workers are supported by an accessible supervisor who

provides timely feedback as well as congenial team members. Flexible benefits, such as child- care and exercise facilities. Up-to-date technology.

Competitive salary and opportunities for promotion.

Pilot survey also enable the researcher would take time and administrator the questionnaires.

CHAPTER 8

Recommendation & Conclusion

Recommendation

It is suggested that the employees in Reliance Communication ., need a better counseling, because from the overall result 8% of the respondents had no opinion in various aspects.

Reliance Communication ., can introduce some job training in all the possible department to remove the feeling of monotonous of work. It would help employees to do their work with great involvement and enthusiasm. It can also take necessary steps to motivate the efficiency of the employees which result in their productivity.

Conclusion

From the finding we infer that maximum of employees can specify their job and they can find the components involved in their job.

Maximum employees have sufficient knowledge to do their job. Maximum employees had some training program to improve their performance and so the company must take training program for the employees to enrich their performance.

From this detailed survey it is clear know that Reliance life insurance Pvt ltd., provide various employees Healthy and Safety service to encourage the employees. It helps to push the productivity of the employees. The overall analysis of the collected data shows that 98% of employees have knowledge skills and attitude. The performance of the employees in RELIANCE LIFE INSURANCE PVT LTD., are found to be satisfactory in their work.

The above result shows that RELIANCE COMMUNICATION takes care employees training which improves the knowledge, skills and attitude of the employees and it result in the overall development of the concern.

Reference

Human Resources Management - J.Jayasanker. Personal Management - Edwin B.Flippo. Company Records www.reliancelife. Com www.moneyindia. Com