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Remember The Patient !. By Ged Oliver CHD Collaborative. Who am I ?. 22 years NHS experience – in Pathology Strong family history of CHD MI at 36 years of age Triple bypass at 38 years of age. The System Needs Improving !. What do I do about it?. Don’t just sit and moan. - PowerPoint PPT Presentation
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Remember The Patient !
By Ged Oliver
CHD Collaborative
Who am I ?
• 22 years NHS experience – in Pathology
• Strong family history of CHD
• MI at 36 years of age
• Triple bypass at 38 years of age
The System Needs Improving !
• Don’t just sit and moan.
• GOYA – get off yer ass ( K.Akabusi )
• Try and do something about it !
What do I do about it?
The whole system?
• Primary care is only one part of a patients journey !
• My experience was as 1 patient across the whole pathway
• It highlighted problems across the whole pathway
What is the aim of the NHS?
1. To give stress free employment for staff?
2. To provide a service for patients?
The Doctor
The Nurse
A Team !!
A Crowd – what do we see ?
Patients?It’s Me
What do I want as a patient?
Does the service I receive meet my needs?
How could primary care provide a better service for me?
Access to my GP
• Previously – booked appointments only.
OK for cardiac check-ups!
Not acceptable for acute problems !!!!
Changes in GP Access
• I must phone on the day I require appointment.
This is OK for acute problems – BUT
What about check-ups??
What about ME!!
• I need regular check-up appointments.
• I live in Bury
• I work in Bradford
• I NEED TO BOOK NON URGENT APPOINTMENTS!!
Lets Start Listening to our Patients !!
Lets think as patients – not as NHS staff trying to make stressful working
lives better for ourselves !
REMEMBER
you never know when you will be the patient !!
