Remote Desktop Manager

© 2010 Devolutions inc.

Remote Desktop Manager

Remote Desktop Manager2


Table of Contents

Foreword 0

Part I Getting started 5

................................................................................................................................... 51 What is Remote Desktop Manager ?

................................................................................................................................... 52 System Requirements

................................................................................................................................... 63 Creating a new session

................................................................................................................................... 74 Configuring a session

................................................................................................................................... 95 Connecting to a session

................................................................................................................................... 106 Embedded vs external mode

................................................................................................................................... 127 Group / Folder

Part II Views 14

................................................................................................................................... 141 All sessions view

................................................................................................................................... 152 Opened view

................................................................................................................................... 153 Favorites

................................................................................................................................... 164 Most recently used

................................................................................................................................... 175 Configured tools

Part III Data source types 20

................................................................................................................................... 201 Overview

................................................................................................................................... 212 Access

................................................................................................................................... 223 S3

................................................................................................................................... 234 Xml

................................................................................................................................... 245 SQL Server

Part IV Connection types 27

................................................................................................................................... 271 Overview

................................................................................................................................... 272 RDP

................................................................................................................................... 283 VNC

................................................................................................................................... 284 LogMeIn

................................................................................................................................... 295 Citrix

................................................................................................................................... 306 Ftp

................................................................................................................................... 307 Command line type

................................................................................................................................... 308 Web

................................................................................................................................... 319 Virtualization

Part V Other features 33

................................................................................................................................... 331 Command line arguments

3Contents

3


................................................................................................................................... 332 Keyboard Shortcuts

................................................................................................................................... 353 Trayicon

................................................................................................................................... 354 Templates

................................................................................................................................... 365 Options Dialog

................................................................................................................................... 376 Security

................................................................................................................................... 377 Import sessions (Enterprise)

................................................................................................................................... 398 Wake-on-LAN (Enterprise)

................................................................................................................................... 409 Offline mode (Enterprise)

................................................................................................................................... 4010 Connection log (Enterprise)

................................................................................................................................... 4111 Attachment (Enterprise)

................................................................................................................................... 4112 Batch Edit (Enterprise)

................................................................................................................................... 4213 User management (SQL Server)

Part VI Installation 44

................................................................................................................................... 441 Client installation

................................................................................................................................... 442 Registration

................................................................................................................................... 453 Uninstall

................................................................................................................................... 454 Addons

................................................................................................................................... 465 Configure SQL Server

Part VII FAQ (Frequently Asked Questions) 48

Part VIII Technical Support 50

Index 0

Part

I

Getting started

Getting started 5


1 Getting started

1.1 What is Remote Desktop Manager ?

Description

Remote Desktop Manager is a small application used to manage all your remoteconnections and virtual machines. Add, edit, delete, shared, organize and find yourremote connection quickly. Compatible with Microsoft Remote Desktop, TerminalServices, VNC, LogMeIn, Team Viewer, Ftp, SSH, Telnet, Dameware, X Window,VMware, Virtual PC, PC Anywhere, Hyper-V, Citrix, Radmin, Microsoft RemoteAssistance, Sun Virtual Box and more.

It's only a wrapper and a manager around existing technologies. There is noproprietary protocol implemented in this application and all the communication areestablished using another library or software.

Where to start if I don't know any anything about remote connection ?

If you never used a tool like Remote Desktop Client (mstsc.exe), VNC or anything other tool and youwant to connect to a remote machine, we suggest you to use LogMeIn. It's very easy to setup and it'sfree.

Supported protocols:

RDP (Remote Desktop)VNC (Virtual Network Computing)ICA (Independent Computing Architecture)SSH (Secure Shell)Telnet (TELecommunication NETwork)HTTP/S (Hypertext Transfer Protocol)FTP (File Transfer Protocol)Rlogin (Rlogin)RAW (Transmission Control Protocol)More tools...

1.2 System Requirements

Minimum Requirements

Windows 7, Windows XP (SP2 or later), Windows XP Embedded, Windows Vista, Window 2003 orWindows 2008.NET Framework 2.0800MHz processor512MB of RAM1024 x 768 screen resolution10+ MB hard drive space

http://en.wikipedia.org/wiki/Remote_Desktop_Protocol

http://en.wikipedia.org/wiki/Vnc

http://en.wikipedia.org/wiki/Independent_Computing_Architecture

http://en.wikipedia.org/wiki/Secure_Shell

http://en.wikipedia.org/wiki/Telnet

http://en.wikipedia.org/wiki/HTTP

http://en.wikipedia.org/wiki/Ftp

http://en.wikipedia.org/wiki/Rlogin

http://en.wikipedia.org/wiki/Transmission_Control_Protocol



64-bit support

Remote Desktop Manager is working on all the 64-bit version of Window starting from Windows VistaSP1. It was not tested on Windows XP 64 bit.

Terminal Services and thin client support

Remote Desktop Manager can be installed without any problem on a Terminal Server and on a thin client

1.3 Creating a new session

Overview

The first thing to do before you can use Remote Desktop Manager is to configure at least one session.There is many types of session and you must know at least the basis of each type before you can useit.

Remote Desktop Manager support these session types:

Microsoft Remote Desktop (RDP)Microsoft Remote AssistanceVNC (UltraVNC, TightVNC, RealVNC and embedded)LogMeInTeam ViewerFTP (Explorer, Filezilla and WinSCP)X WindowPutty (SSH, Telnet, RAW and rLogin)Dameware Mini Remote ControlRadmin ViewerCitrix XenApp (ICA)Symantec PC AnywhereMicrosoft Hyper-VMicrosoft Virtual PCMicrosoft Virtual ServerMicrosoft Windows Virtual PCSun VirtualBoxVMware Player, VMware Workstation, VMware ESXi and VMware vSphereCisco VPN clientSonicWall Global VPN clientAnd many more by installing other addons

Creating a session from the context menu

The easiest way of creating a new session is from the context menu. On the main application window,simply right-click Sessions and select the menu Add. You can specify the session type or a templateto initialize a new session. the session property window will prompt and you will be able to customizeyour settings.

Getting started 7


Creating a session with drag and drop

It's possible to drag and drop an .rdp file in the main screen. Remote Desktop Manager will ask you ifyou want to import the content and create a new session or create a session linked to the configurationfile.

It's also possible to drag and drop the LogMeIn desktop shortcut to create a LogMeIn session.

Creating a session by importing the configuration

It's possible to import a session by using the Import Computer Wizard or directly from a compatibleapplication. You can get more information Here

1.4 Configuring a session

Description

Each session type has his own specific settings, but some setting are common.



Name: This is name of the session, it will appear the session list. By default it often the host used forthe remote connection

Description: Contains a description in plain text, rtf or from a web site.

Group / folder: This will be used to organize the session in different folder in context menu or in the treeview. You can find more information here

Display: Allow the session open embedded in Remote Desktop Manager or not (externally). It's alsoallow the user to specify the monitor if the application allow that and if it's opened externally.

Security Group: In the Enterprise edition, the administrator can assign a security group to a sessionand allow only a sub set of user to see this session.

VPN tab page: This section is used to configure an optional VPN connection to open before the mainsession is opened.

Sub connection tab page: This section contains the sub connection linked to the main session. It'spossible to share some variables like the host name. this is useful when you want to connect to thesame host with different protocol. For example, the main session could be an RDP session you can alsoconfigure a sub connection to access different share folder on this machine or an FTP site.

Information tab page: This section contains different type of information related to the session, forexample the machine specification or some useful notes. It's also possible to add custom information.

Events tab page: This section can contains a script or a command line to execute before or after theconnection is established. It could be used to prompt to the user a more information or to update a logon an external server.

Advanced tab page: This section contains more advanced settings related to the session like the

Getting started 9


internal data source ID and session ID. These values can be used to invoke Remote Desktop Manager incommand line to open the session or to do a batch modification.

1.5 Connecting to a session

Description

There two possible connection modes to open a session:

From a configured session in the data sourceWith quick connect

Depending of the mode, Remote Desktop Manager can use a completely different application or library.This might explain why something result differ from mode to another. For example the extarnal mode forRemote Desktop will use the Microsoft Remote Desktop Client (mstsc.exe) and the embedded mode willuse the ActiveX.

Configured session

You can open the session by double clicking the session in the session list or using the context menu.The session will use the default settings if it's double clicked and for more option use the context menu.From the menus it's possible to specify different connection option like:

Full screenEmbedded / External mode (click here for more details)Console or admin mode with the RDP protocolForce prompt of credentialsOpen with or without the configured VPN



Quick connect

By using the quick connect button , It's also possible to open a session ad-hoc by specifying thedestination and the session type. It's also possible to create a template and use it for the quick connect.you will specify the default setting you want and Remote Desktop Manager will merge them with thehost specified.

1.6 Embedded vs external mode

Description

Remote Desktop Manager supports two types of sessions and some are not available depending of theselected session type:

External

Getting started 11


Embedded / tabbed

External mode

A standalone session launches the administration session in the native application.

This mode usually launches the native application. For example, the native application for RDP is mstsc.exe. Most of the time, it's possible to specify the destination monitor. Also, depending of the sessiontype, the opened session view will be updated if Remote Desktop Manager can detect that a session isopened.

Embedded / tabbed mode

An embedded session runs within the confines of the Remote Desktop Manager window and shows tabsat the top of the window. This mode centralize the opened session in the application and it's easier toswitch from one to another.



1.7 Group / Folder

Description

The group can be specified In the session properties. By filling this field with the group names you want,Remote Desktop Manager will generate the corresponding tree structure. Use the \ to create sub group.

For example:

Office\Canada\Montreal

This will create 3 nodes in the tree:

OfficeCanadaMontreal

Part

II

Views



2 Views

2.1 All sessions view

Description

This view is the default one and it show the list of all the session. It's possible to show it as a list, as atree or with more details.

Tree view

List view

Views 15


Filtering

It's also possible to apply a filter by typing some characters in the filter box. The filter is applied usingthe specified setting in the application options. It's possible to apply it only the session name or includethe group and description.

2.2 Opened view

Description

This view show the opened session by types. It's possible to focus and bring to front or close an openedsession by double clicking it from the list. All the embedded session are listed and the external sessionwill appear if Remote Deskop Manager is able to discover the specific type of session.

Notes

Remote Desktop Manager try to detect opened session even if it was not launched from theapplication.VPN sessions don't not appear in the list.

2.3 Favorites

Description



This view show the favorite session. Edit the session properties or use the session context menu tomark a session as favorite.

2.4 Most recently used

Description

This view show the most recently used session for a specific data source on the local computer.

Views 17


2.5 Configured tools

Description

The view show all the pre-configured tools. These tool are not specific to a session and each tool isexecuted on the local computer. For specific session tools, see the session tools available in thecontext menu of a specific session.



Available tools

Control PanelCommand PromptRegistry EditorServicesComputer ManagementInternet Information Services (IIS) Manager",Event ViewerIP ConfigOpen Network Connections

Part

III

Data source types



3 Data source types

3.1 Overview

Description

All sessions are saved in a data source. Remote Desktop Manager support multiple data source types.First you need to decide what data source you’ll be using. If you’re running Standard then you’ll alwaysbe running from the local data source, which is an Access database.

There is no limit for the Enterprise edition. By default, an Microsoft Access data source is created tosave the local sessions.

Data source types

Name Description Pros and cons

MicrosoftAccessdatabase

Remote Desktop Manager save thesettings in a Microsoft Access databaseon the local machine or on a networkshare.

Microsoft Access, is a pseudo relationaldatabase management system fromMicrosoft that combines the relational

Pros:Easy to setupCan be sharedEasy to backup

Cons:Slower than SQL ServerNo security management

Data source types 21


Microsoft Jet Database Engine with agraphical user interface and softwaredevelopment tools.

The data is not securedDoes not allow all the features likeattachments, connection log and securitymanagement.

Amazon S3storage

Remote Desktop Manager save the settingin a file located in an Amazon S3 bucket.

Amazon S3 is storage for the Internet. It isdesigned to make web-scale computingeasier for everyone.

Amazon S3 provides a simple webservices interface that can be used tostore and retrieve any amount of data, atany time, from anywhere on the web andRemote Desktop Manager use theses APIto persist your session settings.

More details on cloud computing and andAmazon S3 can be found here:

http://aws.amazon.com/s3/

Pros:Can be shared in read-onlyAll the backup are automatic (done byAmazon)

Cons:You must have an Amazon account andpay the storage feesNo security managementThere is some possibility of conflict ordata corruptionDoes not allow all the features likeattachments, connection log and securitymanagement.

Xml file storage Remote Desktop Manager save the settingdirectly in a file with the Xml format.

Pros:Easy to backupCan be edited manually or by an externalsystem.Nothing to install.

Cons:No possibility of sharingNo security managementThere is some possibility of conflict ordata corruptionDoes not allow all the features likeattachments, connection log and securitymanagement.

Microsoft SQLServerdatabase

Remote Desktop Manager use the powerof SQL Server to save and manage all thesession. This is the recommend datasource for multi user environment.

Note: SQL Server 2000 is not supported.

Pros:QuickReliableSecureAllow all the features like attachments,connection log offline mode and securitymanagement.SQL Server Express is free

Cons:SQL Server must be installed

3.2 Access

Description




Remote Desktop Manager save the settings in a Microsoft Access database on the local machine or ona network share.

Microsoft Access, is a pseudo relational database management system from Microsoft that combinesthe relational Microsoft Jet Database Engine with a graphical user interface and software developmenttools.

3.3 S3

Description

Remote Desktop Manager save the setting in a file located in an Amazon S3 bucket.

Amazon S3 is storage for the Internet. It is designed to make web-scale computing easier for everyone.

Amazon S3 provides a simple web services interface that can be used to store and retrieve any amountof data, at any time, from anywhere on the web and Remote Desktop Manager use theses API to persistyour session settings.

More details on cloud computing and and Amazon S3 can be found here:





3.4 Xml

Description

Remote Desktop Manager save the setting directly in a file with the Xml format.



3.5 SQL Server

Description

Remote Desktop Manager use the power of SQL Server to save and manage all the session. This is therecommend data source for multi user environment.

Note: SQL Server 2000 is not supported.



Part

IV

Connection types

Connection types 27


4 Connection types

4.1 Overview

Description

Remote Desktop Manager separates all the connection types in three different categories:

Remote connectionsVirtualizationOthers

Remote connections

This category contains all the connection type used to connect to a remote system including computer,switch, VPN or printers.

For example : RDP, ICA, VNC, Telnet...

Virtualization

This category contains all the virtualization connection including the local virtual machines tools andserver tools. Remote Desktop Manager support tools from Microsoft, VMware and Sun Microsystem

Other

This category contains many useful session types that are not directly supported or that are not avirtualization or a remote connection.

Name Description

Command Line This session type is used to execute an application notsupported in Remote Desktop Manager. It can also be used toexecute a Powershell script or a batch file.

Text Use to add specific information to group of session. It contains artf text that can be associated to a group of session.

Windows Explorer Used to create a shortcut to a local folder or a network folder. It'spossible to open it embedded or not

4.2 RDP

Specifications

Features Availability

External mode X

Embedded mode X

Show opened session X

Batch edit X



User settings override CredentialsResolutionScreen size

Full screen X

Multi monitor X

Supported applications mstsc.exe

4.3 VNC

Specifications


External mode X

Embedded mode X


Batch edit

User settings override

Full screen X

Multi monitor X

Supported applications RealVNCTightVNCUltraVNC

4.4 LogMeIn

Description

LogMeIn remote access products use a proprietary remote desktop protocol that is transmitted via SSL.An SSL certificate is created for each remote desktop and is used to cryptographically securecommunications between the remote desktop and the accessing computer.

Users access remote desktops using an Internet-based web portal and, optionally, the LogMeIn Ignitionstand-alone application. The portal also provides status information for the remote computers and,optionally, remote computer management functions.

You can find more information here

Specifications


External mode X

Embedded mode X


Batch edit


https://secure.logmein.com/US/home.aspx

Connection types 29


Full screen

Multi monitor

Supported applications Google Chrome, InternetExplorer, Firefox

Add a LogMeIn computer

Create a LogMeIn account if you don't already have oneAdd your computer in LogMeInEdit the computer settings in LogMeInSelect the tab "Desktop Shortcut"Drag and drop the computer icon in Remote Desktop Manager

4.5 Citrix

Specifications


External mode X

Embedded mode X


Batch edit


Full screen X

Multi monitor X

Supported applications Citrix XenApp



4.6 Ftp

Specifications


External mode X

Embedded mode


Batch edit


Full screen

Multi monitor X

Supported applications Windows ExplorerFilezillaWinSCP

4.7 Command line type

Specifications


External mode X

Embedded mode -

Show opened session -

Batch edit


Full screen

Multi monitor

Supported applications Any application

4.8 Web

Specifications


External mode X

Embedded mode X


Batch edit


Full screen

Multi monitor

Connection types 31


Supported applications Google Chrome, InternetExplorer, Firefox

4.9 Virtualization

Description

Supported virtualization applications:

Microsoft Virtual PCMicrosoft Virtual ServerMicrosoft Hyper-VMicrosoft Windows Virtual PCSun VirtualBoxVMware PlayerVMware WorkstationVMware ESXiVMware vSphere

Part

V

Other features

Other features 33


5 Other features

5.1 Command line arguments

Usage

Remote Desktop Manager can be called in command line. Some features are only available in theEnterprise edition.

usage: RemoteDesktopManager.exe [parameters]

/Silent Open minimized in the tray icon, can't be combined with any other parameters

/Datasource:{datasource id} Specify the data source id (available the the Advanced Tab of the session)

/Session:{session id};{session id} Specify one or more session id (available the the Advanced Tab of the session)

/ChangePassword:{new password} Change the session password. Only available for Remote Desktop sessions and embeddedpassword. The data source id and the session id is required.

/RegisterUser:"{registration user}" Change the Remote Desktop Manager User Name. The value must be quoted.

/RegisterSerial:"{serial number}" Change the Remote Desktop Manager serial number. The value must be quoted

5.2 Keyboard Shortcuts

Open session

Enter: Open session

Ctrl+Enter: Open session (tabbed) or external

Shift+Enter: Open session in console / admin mode

Alt+Enter: Open session in full screen

Edit session

Ctrl+N: Add a new session

Ctrl+D: Create a copy the the current session

Ctrl+Del: Delete the selected sessions

F2: Rename the session or the group



View

F3: Show the session list (tile view)

F4: Show the session list (list view)

F5: Refresh the current list

F6: Show the session list (large icon)

F7: Show the session list (tree view)

F8: Show the opened session view

F9: Show the most recently used view

F10: Show the favorite sessions view

F11: Show the local connection log

F12: Show the session list (detail view)

Ctrl+F4: Close the current tab page

Alt+F6: Hide / show the header panel

Alt+F7: Hide / show the footer panel

Alt+F8: Hide / show the session panel

Alt+F9: Hide / show the tabbed panel

Import / Export

Ctrl+Shift+I: Import session (.VNC, .RDP, .RDM)

Ctrl+Alt+E: Export session (.RDM)

Ctrl+Alt+Shift+E: Export session with Credentials (.RDM)

Ctrl+Shift+E: Export session as Remote Desktop (.RDP)

Miscellaneous

F1: Show the about box

Ctrl+A: Open an ad hoc Remote Desktop connection

Other features 35


5.3 Trayicon

Description

Remote Desktop Manager can show the session list and many other useful information in the Windowstrayicon. It's possible to customize the content. To open a session click directly on it or use the contextmenu with the right click to get more opening or edit options.

The application option window contains many setting to customize the trayicon setting. It's also possibleto disable it from here or change his default behavior.

Trayicon section

Section name Description

Session List This section show all the sessions from the current data source. They are all listedby default but it's possible to only include those who are marked as favorite.

Data Sources List the available data source and allow the user to switch dynamically from one toanother. This section only appear if it's enabled in the option and more than one datasource is configured.

OpenedSessions

List all the opened sessions exactly like the opened sessions view.

Tools List all the configured tools like the configured tools view.

Quick Connect Prompt for the quick connect dialog to open an add-hoc connection with a specifictype or a selected template.

5.4 Templates

Description



The ally you to create predefined configuration available with the quick connect or when you create orimport a new session. There is two types of template:

Local templateShared template

The local templates are saved on the local computer and it's not available to other user. The sharetemplate are saved in the database and can be used by more than one user. It's possible to define morethan one template with the Enterprise edition

Templates are available in the option dialog or with the application menu File->Templates

5.5 Options Dialog

Remote Desktop Manage contains many option pages like :

UI optionsStart / close optionsQuick connectSearch filterTrayicon / taskbar settingInstallation path / default pathTemplatesSecurity settings

Other features 37


5.6 Security

Description

All passwords stored in the application database are encrypted using a strong encryption algorithm. Thismean that if somebody can access the data directly from the database, they won't be able to read it.

If you choose the option store password locally, Remote Desktop Manager will use the samemechanism than mstsc.exe (Microsoft Remote Desktop client) and the password will be stored in theWindow Credential repository. You can access it from "User Account" in Windows. You won't be able tosee the password and it's encrypted directly by Windows.

What is Credential Manager ?

Credential Manager allows you to store credentials, such as user names and passwords that you use tolog on to websites or other computers on a network. By storing your credentials, Windows canautomatically log you on to websites or other computers. Credentials are saved in special folders onyour computer called vaults. Windows and programs (such as web browsers) can securely give thecredentials in the vaults to other computers and websites. For information about saving credentials in avault, see Store passwords, certificates, and other credentials for automatic logon.

Reference

Tips

It's possible to enforce the security by:

Using SQL Server and give restricted user accessEnabling the encryption of the session in the Advanced tab page (Encrypt configuration in the datasource)Don't save the password in the SQL Server database to prompt the credential on the first connection

5.7 Import sessions (Enterprise)

Using the wizard

It's possible to import your computer list from difference sources. These sources include:

Network neigbouhoodYour current domain (multi domain will be supported later)List of computer from a file

The wizard is available in Enterprise edition an can be found in the application menu File-> ImportComputer Wizard

http://windows.microsoft.com/en-us/windows7/What-is-Credential-Manager



Importing from another application

It's also possible to import your session list from an existing application. Your configuration must not beencrypted to allow Remote Desktop Manager to parse the content.

The list of the supported application is:

RoyalTS (http://www.code4ward.net/main/)mRemtote (http://www.mremote.org/wiki/)visionapp Remote Desktop (http://www.visionapp.com/germany/products/software/visionapp-remote-desktop.html)Terminals (http://terminals.codeplex.com/)

This feature can be found in the application menu File-> Import From Other Application

http://www.code4ward.net/main

http://www.mremote.org/wiki/

http://www.visionapp.com/germany/products/software/visionapp-remote-desktop.html

http://www.visionapp.com/germany/products/software/visionapp-remote-desktop.html

http://terminals.codeplex.com/

Other features 39


5.8 Wake-on-LAN (Enterprise)

Description

Wake-on-LAN is an Ethernet computer networking standard that allows a computer to be turned on orwoken up by a network message

It's only supported in the Enterprise edition of Remote Desktop Manager. The destination motherboardmust support it and it's must be enabled. It's must a be in the local area network and not connected by aVPN.

Configure Remote Desktop Manager

You must add the MAC address in the session configuration. The field can be found in the Informationtab and in the sub tab Computer. The field name is MAC and you must enter a valid MAC address.

You can try to use the Discover button try to determine automatically the MAC address. If it fail, you willhave to find it manually.

Use Wake-on-LAN

If the setting are correctly configured, you can invoke the Wake-on-LAN from the session context menuand It's be found in the Session Tools->Wake On Lan menu.



5.9 Offline mode (Enterprise)

Description

The offline mode allow a connection to a read only copy the the data source when the live database isunavailable. It's can be used when the VPN connection is down or when a user is working from adisconnected network.

It's only available with the SQL Server data source and it must be enabled in the setting. RemoteDesktop Manager will automatically switch to offline mode when the application is unable to reach thedata source.

The user can activate the offline mode manually by using the menu File-> Go Offline. It's possible toreconnect to the live database when the connection is back online by using the menu File-> Go Online

5.10 Connection log (Enterprise)

Description

With the Enterprise edition and the SQL Server data source it possible to monitor the opened session forall the users. This is the connection log and it's available per session from the context menu.

Other features 41


5.11 Attachment (Enterprise)

Description

With the Enterprise edition and the SQL Server data source it possible to add attachment to a datasource. The document is stored in the database.

5.12 Batch Edit (Enterprise)

Description

The batch edit is used to change settings to multiple session in one operation. It's available in thesession context menu.



5.13 User management (SQL Server)

Description

With the SQL Server data source, it's possible to create users and give them security access. Bydefault all the SQLServer SYSDBA user are administrator. The security group are used to classify thesession and restrict the access to some user. You must be administrator of the database (not RemoteDesktop Manager) to create user and assign rights.

Steps:

Create the required users

Create the security groups

Assign the security group to the session

Link the security group to your users

Notes:

Session without a security are considered as public.

Part

VI

Installation



6 Installation

6.1 Client installation

Description

You can install Remote Desktop Manager by downloading the setup files or the binaries.

Setup

Execute the setupSelect the standard edition or enter you user name and serial numberConfigure your data sourceConfigure your installation path for all the external application you plan to use. For example RealVNC,Putty, Filezilla...

Binaries

Unzip the files in any folder and launch the executableSelect the standard edition or enter you user name and serial numberConfigure your data sourceConfigure your installation path for all the external application you plan to use. For example RealVNC,Putty, Filezilla...

6.2 Registration

Instructions

After you receive your email, you can register the application and unlock the Enterprise features. Toregister it, go in the menu Help->Register Version.

Enter the exact user name you received in the email and the serial number.

Installation 45


6.3 Uninstall

Instructions

Remote Desktop Manager does not install anything in the Windows directory and the only registrysetting set is for the auto run and the installation path. This mean that Remote Desktop Manager can beuninstalled easily

You can run the uninstaller if it was installed with the default setup file or delete the installation folderdirectly if it was installed from the binaries

6.4 Addons

Description

You can download multiple add-on here

Installing a new Add-on

Download the add-on you want (the binaries, not the source)Unzip the files in the installation folder of Remote Desktop Manager, by default it's located in "C:\Program Files\Devolutions\RemoteDesktopManager"Restart Remote Desktop ManagerCreate a new session with the newly installed add-on type

Troubleshooting

If you can see the add-on in the session type list, verify that it's loaded in the about box. It's available inthe menu Help->About. you can also verify the the dll is in the Remote Desktop Manager folder.

Some add-on are supported directly by Devolutions, but some others are developped by a third party,

http://remotedesktopmanager.com/remotedesktopmanager/Home.aspx/AddOn



you can find more information in the Add-On forum here

6.5 Configure SQL Server

On the server machine

1. Install or unzip Remote Desktop Manager Enterprise on the machine.2. Install SQL Server or SQL Server Express (this version is free) with the administrator user named "sa"(mixed mode authentication)

http://remotedesktopmanager.com/remotedesktopmanager/Home.aspx/Download

Note:To create the Remote Desktop Manager database, you must use the user "sa", domain user are notsupported yet.Make sure that your remember the SQL Server instance name, you will need it for the connection.SQL Server 2000 is not supported by Remote Desktop Manager

3. Use your administrator user "sa" in Remote Desktop Manager to create an empty database.To create an empty database, you must go in the menu File->Data SourcesConfigure the connection with the user "sa" and test the connectionClick the button "Create Database"

4. SQL Server port are blocked by default, follow this link to open the necessary ports and firewall:

http://support.microsoft.com/kb/914277

5. Create and configure security access for any other user needed in Remote Desktop Manager (menu File->Administration->Users)

Client machine

1. Install or unzip Remote Desktop Manager Enterprise2. Configure Remote Desktop Manager to connect directly to the SQL Server (use the machine nameand SQL Server instance name)

You can configure the connection in the menu: File->Data SourcesClick on the button "Add SQL Server Data source"Configure the connection settings and test the connection (see the SQL Server data source topic here)

http://forum.devolutions.net/forum19-remote-desktop-manager--addons.aspx

http://remotedesktopmanager.com/remotedesktopmanager/Home.aspx/Download

http://support.microsoft.com/kb/914277

Part

VII

FAQ (FrequentlyAsked Questions)



7 FAQ (Frequently Asked Questions)

You can find the most up to date frequently asked question here.

http://remotedesktopmanager.com/remotedesktopmanager/Support.aspx/FAQ

Part

VIII

Technical Support



8 Technical Support

You can obtain free support for Remote Desktop Manager if you've registered and paid for a license. Youmay email any questions/suggestions [email protected]

You can also find answer and post question directly from our forums at http://forum.devolutions.net/

mailto:[email protected]

http://forum.devolutions.net/

Documents

Remote Desktop Manager