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• R-Logic is a founding
member of a global
service consortium,
Technical Services
Consortium.
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.
Company Profile
R-Logic established in 1999, headquarter in Singapore with a work
strength of 600+. Since 1999, R-Logic has been a fast growing
Singapore enterprise, dedicated in providing reverse logistic solutions
to 3C industry, Communication, Computers and Consumer
Electronics.
R-Logic provides reliable and timely reverse logistics services, including technical support center, repair services and defective inventory management to the IT industry.
R-Logic delivers end-to-end reverse logistic solutions with comprehensive linkages to customer, technology and OEM. Our front end solutions include customer interfacing, customer call management and technical support center. Our regional set up allows OEM to reach out to every valuable customer across the Asia Pacific from every part of far reach SEA country to every highly concentrated metropolitan city.
At back end our services cover Defective Inventory Management, Supply Management and Repairs. R-Logic's Reverse Logistic System is a web-based software system designed to automate, track and report on the Repair and Warranty Management process.
• R-Logic is a founding
member of a global
service consortium,
Technical Services
Consortium.
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.
Our growth
R-Logic was recognized as top 10 Singapore emerging enterprise in
2009, an award jointly presented by Business Times, OCBC Bank and
supported by Spring Singapore.
We position ourselves as s reverse logistic supply chain, linking up
various entities in the reverse supply chain from end-users
(customers) to manufacturer, to create efficient workflows that
allow the optimization of cost and at the same time, improves the C-
SAT indicator of the customers
• R-Logic is a founding
member of a global
service consortium,
Technical Services
Consortium.
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.
Our network
R-logic currently operates in Singapore, Malaysia, India and China.
Singapore – 45,000 sqft
China –11,000 sqft
India – 80,000 sqft
Malaysia – 23,000 sqft
• R-Logic is a founding
member of a global
service consortium,
Technical Services
Consortium.
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.
Our Philosophy
We believe in providing value through our service to the customer.
Our “3Rs” service provides customer satisfaction and return in value
to the customer.
In the process of handling the return of the product from and to the
customer, we strike to deliver a good value proposition to our
customer.
• R-Logic is a founding
member of a global
service consortium,
Technical Services
Consortium.
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.
Our service
We proud ourselves to be the first company in providing an
integration service of front end and back end to our customer. We
are delivering a total solutions to our customer which we are now
the leader in the after market industry.
• R-Logic is a founding
member of a global
service consortium,
Technical Services
Consortium.
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.
Our Model
Our service model is the unique model as it truly represents the total
end to end service solution for customer. We are integrating
customer service (front end) into our whole reverse logistic supply
chain, thereby creating an unprecedented value of service to our
customer.
Our product refurbishment model provides recovering of many high
value components with our L3 repair capability, ex LCD, PCB boards,
high power PSU, Laser Unit. We are not only dealing with swap and
screening process.
• R-Logic is a founding
member of a global
service consortium,
Technical Services
Consortium.
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.
Front End Service (Customer Care Service)
R-Logic believes that service centers is an integral part of reverse
logistic supply chain. R-Logic has started on the Service Centers
portfolio since 2009.
Currently, R-Logic runs service centers for our customers in Malaysia
and Singapore. It include call centers, customer walk-in service, onsite
repair service as well as spare parts sales.
Customers include Consumer Electronics OEMs, IT OEMs, IT mega-
retailers. Currently R-Logic has close to 80 staffs dedicated on
customer service, attaining high C-SAT and NPS (Net Promoter Score).
• R-Logic is a founding
member of a global
service consortium,
Technical Services
Consortium.
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.
Front End Service Network
• R-Logic is a founding
member of a global
service consortium,
Technical Services
Consortium.
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.
Back End Service
We provide a comprehensive repair service to our customer. Our
technical alliance with ODM and OEM puts in the forth front of the
repair capability and adequate and fast replacement of parts, hence
providing outstanding quality and TAT. Our repair capability span
across L1 to L3 repair.
• R-Logic is a founding
member of a global
service consortium,
Technical Services
Consortium.
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.
• R-Logic is a founding
member of a global
service consortium,
Technical Services
Consortium.
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.
• R-Logic is a founding
member of a global
service consortium,
Technical Services
Consortium.
• TSC has 6 founding
members which covers
North America, South
America, Asia and
Europe for technical and
repair services.
• TSC has the capability to
propose a global
services to customers
with 20 countries and
36 service/repair hubs.
• Customers are able to
leverage on the TSC
service network to
implement a global after
market service strategy
efficiently.
Our Customers
Customer Recognition
