Repairs Handbook for Residents - Sanctuary Housing

Repairs handbookEverything you need to know about reporting repairs

Carbon monoxide

Faulty gas appliances, including flues or ventilation, can produce carbon monoxide fumes. These are poisonous and can kill.

Gas safety checks are one important way to prevent carbon monoxide poisoning.

You should also:• keep rooms ventilated;• make sure vents are not blocked or closed;• use Gas Safe registered installers to connect any of your

own gas appliances; and• follow the instructions provided by manufacturers when

using gas appliances.

Carbon monoxide detectors

Repairs handbook 1

ContentsREPAIRS INFORMATION 3 Reporting a repair4 Contacting us5 What happens next?6 How long will it be before the

repair is done?8 Will you charge me for some

repairs? 9 Repair responsibilities

14 Adapting your home to meetyour needs

14 Can I make my own improvements to my home?

15 What is Sanctuary doing about asbestos?

15 Are you happy with the service?

REPAIRS IN YOUR HOME16 Repairs in your home17 Basins and sinks19 Baths and showers21 Doors24 Drainage25 Electrics28 Floors, walls and ceilings30 Garages31 Gutters and downpipes32 Heating and hot water37 Kitchen units38 Locks and fittings40 Outside the property

43 Roofing44 Stairs45 Toilets46 Water services47 Windows and glazing

HANDY HINTS51 General advice52 Blocked w aste pipes – how to

clear them53 Condensation55 Electrics58 Extractor fans58 Fire safety and smoke

detectors61 Frozen or burst pipes62 Heating71 Toilet overflows

OTHER INFORMATION 1 Carbon monoxide72 Repairs reported and

appointments

Inside front coverGas leaks and gas safety checksInside back coverWhere to find equipmentOutside back coverReceive this information in other languages or formats

2 Repairs information

Reporting a repairBefore you report a repairBefore you report a repair to us, you should:

• check tha t the repair is not your responsibility (see pages eight to 12 for moreinformation); and

• use the diag rams in part two of this handbook to help to identify what theproblem is.

When you contact us you should let us know:

• the details of the it em that needs repairing;

• details of error codes if the repair relates to your heating system; and

• an y other information you think we may need.

We will discuss the repair with you and tell you:

• if the repair is your responsibility; or

• if the r epair is our responsibility we will arrange a convenient appointment for

us to do the work and tell you when the repair should be completed.

Making sure your home is kept in good condition is a shared responsibility

between you and Sanctuary Housing. We will make sure the structure is kept in

good condition, but you are responsible if the structure needs repairing because

of damage you have caused, for example if you break or remove an internal door.

You are responsible for such things as decorating, replacing bath plugs or get-

ting into your property and changing the locks if you lose your keys.

See pages eight to 12 for more information on repair responsibilities.

How can you help us?You can help us to organise repairs in a number of ways:

• W rite down and remember the location of your gas meter, electricity meter

and water stop tap. (You can make a note of this on the inside back cover).

• Keep y our repair and inspection appointments or let us know in advance if

you cannot be present. (You can make a note of any appointments and job

numbers in the space provided on page 72).

Repairs handbook 3

• Treat our staff and contractors as you expect to be treated yourself.Abusive language or behaviour will not be tolerated under anycircumstances and we may refuse to complete the work because of this.

• Follow any safety advice and instructions given to you by our staff orcontractors.

• Make sure you have adequate home contents insurance cover. Wehave insurance if something happens to the building, but it is yourresponsibility to make sure you have insurance for the contents.

• Make sure someone over the age of 18 will be at the property for theappointment.

• Move delicate or expensive items from where we will need to work sothey are not accidentally damaged or broken.

• Move your furniture, carpets (or other floor coverings) and belongingsfrom the area, if we have asked you to do so.

• Make sure we can carry out the work by keeping pets and children outof the way.

Contacting usYou can report repairs to the Customer Service Centre (CSC) 24 hours a day, 365 days of the year. All of the phone numbers are free phone (0800) or a lower rate (0300) from mobiles.

Repairs can be reported in a number of ways: • Call us (emergency repairs should be reported this way so they can be

attended to as quickly as possible)Phone – 0800 916 1525 or 0300 123 3561

• Visit our website – www.sanctuary-housing.co.uk

• Use Minicom – those people with hearing difficulties can use theTypetalk facility by phoning 01482 580576.

If you would prefer to speak to us in a community language, pleaselet us know and we can organise a translation service.


• Send a letter – write to Sanctuary Housing, 160 Francis Street, Hull, HU2 8DT• Email us – [email protected]• Send a text message – 07795 265843• Visit your local office• Speak to a Sanctuary member of staff.

What happens next? Our Customer Service Centre team will talk to you about the repair and discuss what needs to be done. If it is our responsibility, we will arrange for someone to visit. This will either be a contractor or an operative from Sanctuary Maintenance.

We may arrange an appointment for someone to inspect the repair before any work is organised. If we need to carry out an inspection, we will explain this when you call and we will arrange a convenient appointment.

We will give you a job reference number and agree an appointment, please keep it safe, and note it down in the space provided on page 72.

Making sure you are at your property for the appointment will mean the repair is done on time. If you are unable to keep an appointment, you must let us know as soon as possible. If you are not at home we will leave a card asking you to contact us.

We will contact you if we are going to be delayed or need to rearrange your appointment. Please also note we may need to do the work at another time. For example, in bad weather conditions our contractors cannot work at

It is important that youaccurately tell us what theproblem is and how serious it is.We may recharge you if you exaggerate how urgent there pair is. If someone hasdamaged an item and youreport this as normal ‘wearand tear’, we may also chargeyou for the cost of the work.

i

iIf you fail to keep anappointment with us and do not notify us in advance we may charge you for the cost of the visit.

Repairs handbook 5

heights or use ladders outside as this is a safety risk. If this is the case, we will let you know as soon as possible.

Keep safe, check ID cardsAll of our contractors and Sanctuary Maintenance staff carry an identification card saying who they are. They will show this card when they arrive and explain why they are visiting. To give you peace of mind you can also agree a password with us. The person visiting will tell you this password so that you know it is someone from Sanctuary.

If you are unsure, call us to confirm that they are one of our contractors or operatives. Anyone who is genuine will be more than happy for you to check.

How long will it be before the repair is done? We want to take care of your repair promptly and effectively. To do this we need to prioritise all of the repairs by how urgent they are.

We have three repairs categories:1 Emergency repairs – made safe within 24 hours Emergency repairs are those that need to be done because there is: • a serious health and safety threat to people living in or near the

property, such as a dangerous electrical fault;

• a risk of serious damage to your property, such as water leaking throughthe ceiling;


• a problem with important services such as the water or electricity supply

• a security risk if someone could get into your property because of abroken window or an external door that does not shut.

We will visit within 24 hours and make the situation safe. However, it is likely that we will need to arrange another visit to fully complete the repair. For example, if a window is broken we will board it up to make the property secure but visit again to replace the glass.

2 Appointed repairs – carried out within 28 calendar days Appointed or responsive repairs that are not emergencies are things such as a partial loss of electricity or a leaking gutter. These will be carried out within a maximum of 28 days.

3 Planned repairs – carried out as a programme of worksSome maintenance works might take longer than 28 days, for example where there is no health and safety risk and the required work does not disrupt your quality of life.

Sometimes we may group repairs together to create a programme of works. For example, if there are lots of properties on one estate that need new guttering, we may group this work together. This means we can minimise the disturbance for everyone and make the best use of the money we spend. If this happens, and we require access to your home to complete the work, we will work with you to agree a date for the work to be carried out.

Each year we carry out an extensive programme of improvement works to our properties. This includes replacing things such as kitchens, bathrooms and windows. We hold information about all of our properties including, for example, the age of kitchens. We use this information to work with staff and residents to plan a programme of improvements.

Repairs handbook 7

If your property is included in an improvement programme we will contact you at least two months before the work begins. We will talk to you about the work required, when it will be done and provide a range of choices for fittings and decoration colours.

To find out whether your property is included in an improvement programme, check on our website at www.sanctuary-housing.co.uk or contact the Customer Service Centre.

If you report a repair to us, such as a damaged kitchen worktop, we will check to see if this is due to be replaced as part of a programme of works. If it is, we may bring this work forward. If the repair is not urgent we may ask you to wait until the programmed works take place, as long as it is not causing you any serious inconvenience.

Will you charge me for some repairs? We are responsible for repairs to the property which are caused by normal ‘wear and tear’.

If the damage has been caused by a break-in or vandalism, we will carry out the work to make your home safe. Before we do this you will need to contact the police and get a crime reference number.

iIf you or anyone in yourhome causes damage to theproperty, it is your responsibilityto repair this or pay for the workto be done. If we need to do therepair to make sure you andyour household are safe, youwill be asked to pay for the costof the work. When you leaveyour property, if we need tocarry out repairs to put rightany damage that has beendone, you will also be chargedfor the work.


Repair responsibilities Making sure your home is kept in good condition is a shared responsibility between Sanctuary and yourself.

Which repairs are Sanctuary responsible for?Keeping the outside of the property, the structure and items inside such as baths and toilets in good condition are Sanctuary’s responsibility. If these need to be repaired because of general ‘wear and tear’, it is our responsibility to ensure they are fixed.

If you live in a sheltered housing scheme, repairs to communal areas such as gardens will be the responsibility of Sanctuary. Installing or repairing a battery-operated smoke detector within a sheltered scheme will also be our responsibility.

The tables on pages 10 to 13 give you an example of some of the repairs that Sanctuary or you are responsible for. More information on your responsibilities will be found in your Tenancy Agreement.

Repairs handbook 9

Repair responsibilities

Repair typeWho is responsible?

Us YouBasin and sinks

Tap is leaking

Tap will not turn on or off

Basin or sink is blocked

Plug and chain is broken or missing

Basin is loose, cracked or broken

Baths and showers


Water is seeping between bath and wall

Electric shower does not work

Shower head is blocked

Communal areas

Entry phone is not working

Concrete or tarmac path is damaged

Doors

Replacement keys and gaining entry to your home if you have lost your keys

Door is sticking

Water is getting in around door frame

Drainage

Manhole cover is loose

Gully is blocked (Sanctuary is responsible after you have tried to unblock this)




Us YouElectrics including lighting

Mains-powered smoke detector is not working

Battery smoke detector is not working

Electric socket is loose

Light bulb needs replacing

Fuse box consumer unit is not working properly

Appliances such as cookers, fridges and TVs

Floors, walls and ceilings

Skirting board is loose

Floorboards are loose

Wall tiles are loose

Decorating

Small cracks in plaster on wall

Small repairs to plaster on ceiling

Large repairs to plaster on ceiling or wall

Garages

Replacement keys and gaining entry to your garage if you have lost your keys

Metal garage door is loose

Gutters and downpipes

Plastic downpipe is loose

Gutter is blocked

Repairs handbook 11



Us YouHeating and hot water

Storage heater is not working properly

Gas fire is not working (if owned by Sanctuary)

Boiler is not working properly

Jacket to cylinder is damaged or missing

Kitchen units

Unit door will not open or close properly

Drawer front needs repair

Worktop is loose or damaged

Locks, latches and fitting

Handle is broken

Replacement keys if you have lost them

Outside the property

Metal or timber gate will not open or close properly

Step is loose

Concrete or tarmac is damaged

Mowing and tidying the garden

Dividing fences and gates

Roofin

Chimney pot is loose

Tile is loose




Us YouRoofin

TV aerials or satellite dishes (unless these are in communal areas

Stairs

Handrail is loose

Stair or tread is loose

Toilets

Toilet is blocked (unless caused by faulty pipework)

Cistern is damaged

Locks, latches and fitting

Handle is broken

Replacement keys if you have lost them

Water services

Water pipe is leaking

Cold-water tank is leaking

Making sure pipes do not freeze and dealing with frozen pipes

Windows and glazing

Window fitting is loose

Window glass has been broken by crime or vandalism

Repairs handbook 13

Adapting your home to meet your needs What can I do if I find it difficul o get around my home?Sanctuary is committed to supporting residents who may have a disability or mobility issue to live independently within their home. We will work with the relevant agencies to ensure that appropriate adaptations are installed wherever possible, so that residents can continue to enjoy a good quality of life.

If you think a minor adaptation, such as a handrail or a flashing door bell, would make your life easier, we can make these changes within 28 days. Please contact our Customer Service Centre to discuss further.

Major adaptations such as a level-access shower will require specialist guidance from your GP or occupational therapist. Visit them or speak to your local council to discuss your options. We will then work with these agencies to identify the best solution for you.

Can I make my own improvements to my home?You may want to make changes or improvements to your home such as putting in a shower or fitting cupboards. You must check with us and get permission before you do.

If you want to make a change or improvement to your home, please contact the Planned Maintenance team at your local office. We can then discuss who will be responsible for repairing this in future. Some of our properties may also contain asbestos and we will tell you about it before you do any work.


What is Sanctuary doing about asbestos?Homes built between the 1950s and 1980s may contain some form of asbestos, including some of our properties.

We carry out surveys on our properties to find out which ones are most likely to contain asbestos. We investigate the condition of materials that may contain asbestos and remove those which are in poor condition.

Asbestos is only harmful if it is damaged or disturbed, so in most cases asbestos is not a danger to your health.

We understand it can be worrying if you discover asbestos in your home. If you think there are materials that may contain asbestos in your home, and if these are damaged or in a poor condition, please contact us and we will arrange for a surveyor to inspect it.

Are you happy with the service?If you tell us about your experience with the service we can use this information to make improvements. Every day we contact a sample of residents to discuss the repairs work that has been carried out at their property, the service they have received and the quality of the repair. This tells us what we are doing well and where we can make things better.

Repairs handbook 15

Repairs in your homeWhen you call to report a repair, our Customer Service Centre team will use a computer system called RepairFinder. This helps us to work out exactly what the problem is and what needs to be done.

The following section contains the diagrams used by our Customer Service Centre. These diagrams include many of the common repairs that you are likely to need. Each diagram has an individual number which will help you to describe the repair to us.

To help us to identify what repair is needed, you should refer to this section before you contact us. By telling us which page the repair is on and what the fault number is, it will be quicker and easier for us to organise the repair.

Here is an example below:

When reporting your repair please tell us:• Section – Baths and showers• Number – 5• Description – Tap is broken

1

2

9

10

11

12

3

4

5

6 13

14

15

16

7

8


Tap will not open or close properly

Tap is dripping

Tap is loose

Tap is broken

Supply pipe is leaking

Supply pipe is loose

Supply pipe has burst

Water is seepingbetween bath and wall

Bath is chipped

End panel is broken

Side panel is broken

Bath over�ow is leaking

Waste is blocked

Waste pipe is leaking

Trap is broken

Baths

Waste

Trap

Over�ow

Supply pipe

Baths and showers What is the fault and its number?

16 Repairs in your home

Repairs handbook 17

er?hat is the fault and its numbWerswhoaths and SB

Basins

eSupply pip

ap will not openlyoper

Tor close pr

1

ippingap is drT2

okenap is brT4

ap is looseT3

eastpa

WTr

epair

ing



ing

acked orond r

e is blocked

Basin is loose

Supply pipe is leak

oken

ast

e pipe is leak

Basin is crdamaged bey

ast

W

rap is br

W

T

5

6

7

8

9

10

11

12

Water is seeping between basin and wall

14Plug and chain is broken or missing

13


Sinks



Tap is dripping

Tap is loose

Tap is broken

Sink top is loose Water is seeping between sink and wall




Waste is blocked


Trap is broken

Supply pipe Trap Waste

1

2

3

4

5

6 7

8

9

10

11

12

13

What is the fault and its number?Basins and sinks

Repairs handbook 19



Tap is dripping

Tap is loose

Tap is broken




Water is seeping between bath and wall

Bath is chipped

End panel is broken

Side panel is broken

Bath overflow is leakingSupply pipe

Overfl w

Waste

Waste is blocked


Trap is broken

Trap

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

What is the fault and its number?Basins and showers

Baths


Baths and showers

Showers

Thermostatic shower is not working properly

Spray head needs repair

Spray head is broken

Hose and spray is broken

Shower mixer needs repair

Bracket, holder or riser is broken

Tray is cracked Shower is blocked

Shower switch is broken

Electric shower is not working properly

Screen is loose

Screen is broken

Water is seeping between shower and wall

1

2

3

4

5

6

7 8

9

10

11

12

13

What is the fault and its number?

Repairs handbook 21

Doors

Front and back doors

Door needs rehanging

Weatherboard is rotten or missing

Door will not open or close properly

Frame is loose

Frame needs repair after forced entry

Water is penetrating around door frame

Threshold is loose

PVC door needs repair


1

2

3

4

5

6

7

8


Internal door won’t open or close properly

Internal door needs rehangingInternal door frame is loose

Architrave is loose

What is the fault and its number?Doors

Inside doors

1

2

3

4

Repairs handbook 23

Meter cupboard door is broken

Bin door is sticking

Bin door needs rehanging

Bin or bike store door lock needs repair or changing

What is the fault and its number?Doors

Meter cupboards and bin or bike stores

1

2

3

4


Drainage

1

2

3

4

5

6

7

8

9

Manhole cover not opening or closing properly

Manhole cover and frame is loose

Drain is blocked

Stack is blocked up to two storeys

Stack is blocked two to four storeys

Plastic gully grate is broken or missing

Metal gully grate is broken or missing

Gully surround is broken

Gully is blocked


Repairs handbook 25

Electrics

Aerials

No TV reception

TV aerial is loose or damaged

TV socket is broken or faulty


1

2

3


Water has leaked onto any light fitting

Light bulb holder with flex is broken

Switch is loose

Switch is broken

Light bulb holder fitted to ceiling is broken

Double fluorescent fitting is broken

Fluorescent tube is brokenFluorescent fitting is broken

Ceiling switch is broken

Cord to ceiling switch is broken

Bulkhead light is broken

All lights in the property are not working All lights and sockets are not working

What is the fault and its number?Electrics

Lighting

1

2

3

4

5

6

7

8

9

10

11

12 13

Repairs handbook 27

Extractor fan is not working properly

Smoke detector is broken

Single socket is broken

Socket is loose

Double socket is broken Cooker switch is broken

1

2

3

4

5 6

7 8

What is the fault and its number?Electrics

Power

All sockets in the property are not working All lights and sockets are not working


Floors, walls and ceilings What is the fault and its number?

1

2

3

4

5 6

7

8

Floor, wall and ceiling repairs

Plaster on ceiling needs patching

Floorboards are loose

Floorboards are rotten

Floorboards are damaged

Plaster is cracked Plaster around fitting is cracked

Plaster on wall needs patching

Skirting is loose

Repairs handbook 29

Tiling

What is the fault and its number?Floors, walls and ceilings

1

2

3

4

5

6

7

8

Tile on fire surround is broken

Wall tile is loose

Single wall tile is broken

Area of wall tiles are broken

Vinyl floor tile is loose

Vinyl floor tile is broken

Quarry floor tile is loose

Quarry floor tile is broken


Timber garage doors won’t open or close properly

Access to garage is needed

Lock to up-and-over metal garage door is broken

Locking handle to up-and-over metal garage door is broken

Locking bar to up-and-over metal garage door is broken

Up-and-over metal garage door is loose

Up-and-over metal garage door needs repair

Repairs in your home

Garages What is the fault and its number?

1

2

3

4

5

6

7

Repairs handbook 31

Gutter is blocked

PVC gutter is leaking

PVC gutter bracket is broken or missing

Iron gutter is leaking

Iron gutter bracket is broken or missing

Hopperhead is blocked

Downpipe is blocked

PVC downpipe is leaking

PVC downpipe is loose

Iron downpipe is leaking

Iron downpipe is loose

What is the fault and its number?Gutters and downpipes

1

2

3

4

5

6

7

8

9

10

11


One night storage heater is not working properly

All night storage heaters are not working properly

Electric fire or heater is not working properly

One convector or radiant heater is not working properly

All convector or radiant heaters are not working properly

No heating due to electric system failure

Heating What is the fault and its number?

Electric heating

1

2 3

4

5

6

Repairs handbook 33

Boiler is faulty

Boiler is leaking

Radiator is cold

Radiator valve needs repair

Radiator valve is broken

Gas fire radiants are brokenGas fire is loose

Radiator is loose

Radiator is leaking

No heating from gas system

Smell of gas (see inside front cover)

What is the fault and its number?Heating

Gas heating

1

2

3

4

5

6

7

8

9

10

11


Boiler is not working properly

Boiler is leaking

Radiator is cold

Radiator valve needs repair

Radiator valve is broken

Glass in fire door is broken

Radiator is loose

Radiator is leaking

No heating to solid-fuelsystem

No heating to oil-fired system


Solid-fuel and oil-fi ed heating

1

2

3

4

5

6

7

8

9

10

Repairs handbook 35

Heating

Immersion heater is not working properly

Cylinder is leaking

Boiler is faulty

Boiler is leaking

No hot water to gas system

No hot water to oil-fired system

No hot water to electric system

No hot water to solid-fuel system

1

2

3

4

5

6

7

8


Hot water

36 Repairs in your home Programmer is not

working properlyTime clock to electric heating is not working properly

Time clock to gas heating is not working properly

Room thermostat is not working properly

Thermostat to immersion needs resetting

Boiler thermostat is not working properly


Programmers, thermostats and timers

1 2 3

4 5 6

Repairs handbook 37

Cupboard door won’t open or close properly

Catch is broken

Hinge is broken

Drawer won’t open or close properly

Drawer needs repair

Drawer front needs repair

Drawer runners are broken

Unit is loose

Shelf to wall unit is broken

Wall unit door is broken

Water is seeping between worktop and wall

Shelf to base unit is broken

Base unit door is broken

Kitchen units What is the fault and its number?

1

2

3

4

5

6

7

8

9

10

11

12

13

38 Repairs in your home Door viewer is broken Door number is broken

or missing (up to three)Door chain is broken or missing

Letter box is broken

Closer on top of door is broken

Closer needs adjusting

Closer on side of door is broken

Padlock is broken or missing

Hasp and staple is broken or missing

Locks, latches and fitting What is the fault and its number?

Fittings

1 2 3

4

5

6

7

8

9

Repairs handbook 39

Any lock needs repair

Rimlock is broken

Mortice lock without handle is broken

Multipoint lock on PVC door needs repair

Lock on PVC door needs adjusting

Lock cylinder on PVC door needs renewing

Handle is broken on PVC door

Mortice latch needs repair

Mortice latch is broken

Yale-type lock needs repair

Yale-type lock is broken

Keys to Yale-type lock need replacing

Mortice lock with handle is broken

Locks, latches and fitting What is the fault and its number?

Locks and latches

1

2

3

4

5

6

7

8

9

10

11

12

13


Bollard is broken

Rotary clothes drier needs new string

Rotary clothes drier is broken or missing

Line post is broken

Outside the property What is the fault and its number?

Clothes driers and bollards

12

3

4

Repairs handbook 41

Fencing is unsafe

Post is loose

Metal gate won’t open or close properly

Fitting on metal gate needs repair

Fitting on metal gate is broken

Fitting on timber gate needs repair

Fitting on timber gate is broken

Fence paling is loose

Fence paling is broken

Timber gate won’t open or close properly

Timber gate needs repair


Gates and fencing

1

2

3 4

5

6

7

8

9

10

11



Walls, paving and steps

Step is loose

Step is damaged

Paving temporary repair is needed

Paving flag is loose or uneven

Paving flag is broken

Hanging tiles are loose

Hanging tiles are broken or missing

Stone coping on wall is loose

Brick coping on wall is loose

1

2

3

4

5

6

7

8 9

Repairs handbook 43


Roofin

Plain tile is loose – up to 10

Plain tile is broken or missing – up to 10

Interlocking tile is loose – up to 10

Interlocking tile is broken or missing – up to 10r

Slate is loose – up to 10

Slate is broken or missing – up to 10

Cowl to chimney is damaged or missing

Temporary repair to tile or slate roofis needed

Temporary repairto flat roof is needed

Chimney pot is loose

Chimney pot is broken or missing

Ridge or hip tile is loose– up to 3

Ridge or hip tile is broken or missing – up to 3

1

2

3

4

5

6

7

8

9

10

11

12

13


Handrail bracket is loose

Handrail is loose

Nosing is broken

Tread is loose

Tread is broken

Riser is broken

Baluster is loose

Balustrade is loose

Newel post is loose

Stairs What is the fault and its number?

1

2

3

4

5

6

7

8

9

Repairs handbook 45

Cistern is not working properly

Cistern is overflowing

Cistern is loose

Seat is loose

Seat is broken

Pan is broken

Pan is loose on timber floor

Pan is loose on concrete floor

Small joint at back of pan is leaking

Large joint at back of pan is leaking

Pan is blocked

Toilets What is the fault and its number?

1

2

3

4

5

6

7

8

10

11

12

Handle is broken9


Service valve won’t open or shut properly

Gate valve won’t open or shut properly

Stopcock won’t open or shut properly

Tank is overflowing

Tank is leaking

Knocking sound from pipes

Water pipe is leaking

Water pipe has burst

Water services What is the fault and its number?

1

2

3

4

5

6

7

8

Repairs handbook 47

Small clear or obscure glass needs replacing

Medium clear or obscure glass needs replacing

Large clear or obscure glass needs replacing

Putty is broken or missing

Circular vent is broken or missing

Small Georgian-wired clear glass needs replacing

Medium Georgian-wired clear glass needs replacing

Large Georgian-wired clear glass needs replacing

Small Georgian-wired cast glass needs replacing

Medium Georgian-wired cast glass needs replacing

Large Georgian-wired cast glass needs replacing

Temporary glaze before replacing double-glazed unit

Small double-glazed unit needs replacing

Medium double-glazed unit needs replacing

Large double-glazed unit needs replacing

Glazing bead is broken or missing

Windows What is the fault and its number?

Glazing and vents

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16


Metal window won’t open or close properly

Metal window needs repair

Water is penetrating around window frame – up to two storeys

Water is penetrating around window frame – over two storeys

Aluminium sash won’t open or close properly

Aluminium sash needs repair

1

2

3

4

5

6


Metal and aluminium windows

Repairs handbook 49

Water is penetrating around window frame – up to two storeys

Water is penetrating around window frame – over two storeys

Pivot window fastener is broken

Hinge is broken

Sash is broken

Espagnolette is broken

Window needs repair

Handle is broken

Lockable handle is broken

3

4

5

6

7

8

9


PVCu windows

1

2


Box sash won’t open or close properly

Sliding sash fastener is broken

Sash needs repair

Box sash cords are broken

Sliding sash lift is broken

Casement won’t open or close properly

Casement fastener is broken

Casement needs repair

Water is penetrating around window frame– up to two storeys

Water is penetrating around window frame– over two storeys

Window fitting is loose

Pivot won’t open or close properly

Pivot window fastener is broken

1

2

3

4

5

6

7

8

9

10

11

12

13


Timber windows

ContentsGeneral advice 51

Blocked waste pipes – how to clear them 52

Condensation 53

Electrics 55

Extractor fans 58

Fire safety and smoke detectors 58

Frozen or burst pipes 61

Heating 62

Toilet overflows 71

Handy hintsThis section provides information about how you can prevent repairs and how to resolve some problems that may arise.

General adviceRegular cleaning and simple checks can help maintain your home and prevent problems. • Clean basins, sinks, baths and showers regularly.• Clean waste pipes with foaming drain cleaners.• Clean windows and wipe them to remove any condensation that may occur.• Regularly check your smoke detectors.• Check that you know where the electric fuse box and water stop taps are.

(You can make a note of this on the inside back cover).• Check that you can turn the water stop taps freely.• Make arrangements to ensure your own gas appliances are checked and

safe to use.• Remove any leaves or debris from the gullies, gutters and downpipes.

Repairs handbook 51

Blocked waste pipes – how to clear them What causes blocked waste pipes?Blockages in waste pipes are often caused by things such as cooking fat, tea leaves or hair. It is your responsibility to clear these blockages.

How can I unblock a bath, basin or sink?1 Use a cup or jug to remove most of the water.2 Use a rag or cloth to tightly cover the overflow opening.3 Put the plunger over the plughole and pump up and down rapidly.4 Once the blockage is clear, unscrew the trap and clean it out.Traps can easily be unblocked by unscrewing the joint and cleaning them out. Before you unscrew the tap, place a bucket underneath to catch any water.

How can I unblock a toilet?1 I f there is water in the toilet pan or bowl you need to remove this using

a jug or bowl.2 U se a brush or plunger and push this to the bottom of the pan.3 C reate a vacuum by pumping the brush or plunger up and down

rapidly about a dozen times.4 F lush the toilet to see whether the blockage has gone.5 T horoughly wash all equipment once you are finished.You may need to repeat steps three and four a number of times before the toilet flushes as usual.

52 Handy hints

Plunger

Rag coveringoverflow

Unblocking a bath, basin or sink Unblocking a toilet Toilet brush

Unscrew heto clean

Bottle trap

Cj

reUnscrew hereto clean

ompressionoint

Seal

‘P’trap Plunger

CondensationWhat causes condensation?Within a home, moisture is created all the time through normal everyday activities such as washing, cooking and even breathing. Usually it is absorbed into the air.

When moist air comes into contact with a cool surface it appears as dampness, known as condensation. Condensation usually occurs when the weather is colder.

What can I do if condensation happens?• Use a cloth to wipe away excess moisture.• Turn the heating on or up.• Open a window or vent.

Repairs handbook 53

How can I prevent condensation?The best way to reduce condensation is to limit the amount of moisture in the air. You can do this in a number of ways:• Keep the bathroom door shut and open the window after a bath or shower.• When running a bath put cold water in first to reduce the amount of steam.• Use any extractor fans that are fitted in the bathroom or kitchen.• When cooking put lids on saucepans to stop steam escaping.• Cook with the kitchen door closed and a window open.• Dry clothes outside if possible.• Make sure your tumble dryer is vented properly to the outside, or you can

buy a condensing type.• Make sure vents and air bricks are kept clear.• In cold weather keep your heating on low throughout the day.• Make sure any leaks are reported or fixed. If ignored they will get worse and

cost more to repair.• Keep furniture and beds away from walls to make sure air can circulate.• Control room temperatures effectively. Sudden changes in temperature

can put warm air in contact with cold surfaces, which increases the chances of condensation.

Mould growthIf condensation occurs on the same surface for long periods of time mould may grow. It can appear in a variety of forms, but it usually appears as small black spots. It can grow on curtains, clothes in wardrobes and walls or ceilings, even if they have been decorated.

How can I treat mould?• Use a household mould cleaning product.• After treating the mould, redecorate using a good quality fungicidal/

anti-mould paint. Do not use ordinary paint or wallpaper.

54 Handy hints

Repairs handbook 55

Electrics – general informationThere are a number of important things to remember about electrics:• When water gets into electrics it can be dangerous. Make sure your

hands are dry before touching anything electrical and never use anyelectrical points that have been affected by a water leak or spill.If possible switch the circuit off at the fuse box.

• If you smell burning, or if a fitting is damaged and showing exposedcables, do not use it. If it is safe to do so, switch it off. If you cannot findwhich circuit it is, switch everything off at the fuse box or consumerunit and contact us.

• If you have electrical appliances that are not in regular use, switch themoff at the plug. Leaving them on standby is a fire risk and also wastesenergy.

• When you are away from your home for any length of time, switch offand unplug appliances to prevent the risk of fire.

Electrics – trip switches and losing your electricity supplyIf the electricity supply in all or part of your property is not working, you should check:• whether your neighbours have power, as there could be a power cut in

the area and if so contact your electricity supplier;• the meter has credit; and• your electric circuit to see if the ‘trip switch’ has turned off the electricity

supply.

What triggers the trip switches?Modern electric systems have circuit breakers or trip switches. If a fault develops, a switch is tripped and the electricity supply in some or all of the property may not work. Trip switches are usually in the consumer unit (see page 56). If the electricity meter is inside the property then the consumer unit may be next to it. Trip switches may be activated if:• a light bulb has blown;

• an appliance is faulty;• too many appliances have overloaded the circuit; or• water has leaked into the circuit from a burst pipe.

What should I do to reset the trip switches?Before you reset the trip switches, you should look to see if there is an obvious reason why they have tripped. Think about what you were using when the electric supply tripped. For example, if you were using an iron there could be a problem with this appliance.

Find the trip switches within the consumer unit and find which ones have been tripped or moved to the OFF position; switch these back on. If the trip switch activates again, there may be a faulty appliance somewhere. By looking at the switches you can work out which circuit is affected and which appliance is faulty.

How do I find out which applian e is faulty?• T urn off all the lights in your home, unplug appliances and turn off

items that you cannot unplug, such as immersion heaters.• M ake sure you are not using double adaptors.• T urn off the main trip switch (this is usually the red one at the end)

and then turn it back on.

Electrical fuses

Fuse box Consumer unit Trip switches Circuit breaker

56 Handy hints

• T urn on the lights and plug in appliances one by one. If the trip goesagain this appliance is causing the problem.

• I f you think the cooker is the problem you should check there is nowater or liquid on this and dry it before testing again.

• Onc e you know which appliance is faulty it will need to be checked bya qualified electrician or engineer. If the item is owned by SanctuaryHousing you should contact us, if not you should arrange for someoneto check the appliance.

What if it is not a faulty appliance?If you have checked the lights and appliances and you cannot find what is causing the problem, you should contact us. You can help us by telling us which plug sockets or lights are affected.

Common electrical fitting

Single switch socket

Fused spur Single lightswitch

Lampholder Pendant

Double switch socket

Cooker power point

Double light switch

Fluorescent light fittin

Pull cord

Repairs handbook 57

Electrics – lightingYou are responsible for changing light bulbs, fluorescent tubes and pull cords. If a light is flickering or not working, switch it off. Do not use it and contact us to report the repair.

Changing light fitting• Check that the light switch is turned off before you start. If you are

unsure, you should turn off the circuit at the fuse box. You can find more information about how to do this on page 56.

• A lways make sure you have a suitable set of steps to reach the light fitting.

• Check that the light bulb has cooled down as they get hot when switched on.

Extractor fansExtractor fans should be cleaned regularly to reduce the build up of grease and dust. You should turn them off when they are not needed as they can overheat and trip the fuse.

How do I clean my extractor fan?• Before you start cleaning, turn the fan off at the wall. If there is no

switch, do not clean it and let us know.• Unscr ew the front vent and use a vacuum cleaner to remove dust that

may have settled inside the fan.• Use a damp cloth to clean it.• Leave the vent to dry.• Replace the front vent once you are sure it is dry.• If you can safely reach the vent outside, use a soft brush or damp cloth

to clear the vents.

Fire safety and smoke detectors If you do not have a smoke detector in your property you must contact us immediately. We will arrange to fit a smoke detector to ensure you remain safe within your home.

58 Handy hints

Smoke detectors save lives. They should be checked on a regular basis and never be disconnected.

You can help to prevent a fire breaking out by:• taking care when cooking, such

as with hot oil or chip pans;• not overloading electrical sockets or

using adaptors on other adaptors;• making sure cigarettes are put out properly and disposed

of carefully; and• taking care when using candles and decorative lights.

Warning – never throw wateronto chip pan �res.

You should also think about how you would escape if a fire does break out. Your local fire and rescue service may offer a free home safety visit. Information on your local fire service can be found at www.fi eservice.co.ukIf the smoke alarm goes off you should: • make sure everyone in the property is ready to escape if needed;• check all rooms for signs of smoke; and• feel around each door before you open it for any signs of heat, smoke

or noise. If unsure, do not open the door. If there is a fi e you should:• never tackle it yourself;• get everyone out of the house and call 999; and• do not go back into your home until you are told that it is safe to do so.

What should I do if there is no sign of smoke or fi e?Smoke detectors can accidentally sound because of:• someone spraying an aerosol nearby;• steam or smoke caused when cooking; or• the battery running low (if the battery needs replacing the smoke

detector will beep).

i

Repairs handbook 59

There are two types of smoke detectors: battery-powered or those connected to an electricity supply, known as mains-wired. If your mains-operated detector is not working you should contact us.

What should I do if my smoke detector is battery operated?If the alarm sounds the battery may need to be replaced. By removing the cover you can replace the battery as you would with other items (see diagram below), making sure the + and – signs are in the right place. Most smoke detectors take 9V batteries.

Some battery-powered smoke detectors have special batteries in them which last for up to ten years. If the cover looks sealed you may have this sort of alarm and the whole thing may need to be replaced.

How do I reset my mains-wired alarm? Most alarms will have a HUSH button. By pressing the button the alarm should stop for 10 seconds, but it then makes a short beeping noise every 40 seconds. The problem should clear after 10 minutes, if not the alarm will continue. If there is no HUSH button, turn the electricity off at the fuse box or consumer unit. By switching the electricity off for at least 15 minutes this should reset the alarm.

Smoke detectors

Battery

– (Black)

+ (Red)

Test button

60 Handy hints

How do I test my alarm? All alarms should have a test button. Pressing this for a few seconds will cause the alarm to sound; if it doesn’t, you should clean it and test it again. If it is not working, the battery may need to be replaced. If you do this and it is still not working, the whole detector may need to be replaced.

Looking after and testing battery-powered smoke detectors are your responsibility so you must test them regularly. Remember, smoke detectors save lives.

Frozen or burst pipesOn the inside back cover of this handbook there is space to write down important things such as the location of the stop tap. Taking time to remember or write these down could really help if a pipe bursts. Stop valves are usually under the kitchen sink, but in a bungalow they may be in the bathroom. Make sure you can turn all taps and valves freely.

What can I do to stop pipes freezing?Pipes and tanks in your roof space should be covered in insulation or ‘lagging’ to help prevent the pipes from freezing. Many modern boiler systems switch the heating on if the temperature drops too low.

You can also stop pipes freezing by:• setting the heating to turn on a couple of times a day if the weather

is very cold, especially if you are going away.• opening the loft hatch for a couple of hours on cold days to let warmer

air circulate.

What should I do if pipes are frozen? • T urn off the water at the main stop tap.• I f the hot-water system is also frozen, turn off the water heater.

You are responsible for making sure pipes do not freeze and dealing with the situation if they do freeze. If pipes are frozen, you need to contact a plumber or heating engineer to check the pipes for cracks or splits.

Repairs handbook 61

What should I do if pipes burst?

• Turn off the water at the stop tap and switch off any water heaters.• Turn on all taps to drain the water already in the system; this will take

about 15 minutes. The taps then need to be turned off once the waterstops running.

• Contact us to report the problem.

Heating – central heating

Getting the most from your central-heating systemMost central-heating systems provide heat for radiators and hot water. They usually run on gas, but could be fuelled by oil or liquid propane gas if there is no gas supply.

By taking the time to set the controls on your heating system you can make sure the system is working as efficiently as possible. This will allow for the appropriate heating of your home and will support a reduction in your fuel bills and the amount of carbon emissions produced – these can harm the environment.

What controls will my heating have?Boiler thermostatThis sets the temperature of water in the radiators. It should be set to a fairly high position and not adjusted once set. This will have: • a dial type control; and

Thermostats and valves

Boiler thermostat Thermostatic radiator valve

62 Handy hints

• a ‘Minimum’ to ‘Maximum’ setting.Room thermostatThis controls your room temperature and is usually in the hall or living room. To find a temperature that you are comfortable with and works for your home, you should start with a low temperature such as 18°C and then turn it up by 1°C each day until you find a setting you are happy with.Energy efficiency organisations say that turning heating down by just one degree can cut your heating bills by nearly 10 percent.

Thermostatic radiator valves (TRV)These will be on some or all radiators in your home. They control the heat from the radiators they are attached to.

TRVs are: • useful if different rooms in your home are warmer or cooler as they can

control the temperature in each room.• set from 1 to 5. Energy efficiency organisations recommend 1 as a good

setting for background heat.

Timer or programmerThese turn your heating system on and off at times to suit you.In a well-insulated house you should set the heating to come on half an hour before you get up and go off one hour before you go to bed at night. It should not need resetting, except when the clocks go forward in spring and back in the autumn.

Heating controls

Digital programmer Timeclock programmer

Thermostat setting here

Room thermostat

Repairs handbook 63

You can also decide the times you want to set the heating to come on by working out something called the ‘warm up’ and ‘cool down’ times.You should:• see how long it takes for the property to warm up on a cold evening

after you switch the heating on; giving you the ‘warm up’ time.• turn the heating off and see how long it takes for the house to cool

slightly, giving you the ‘cool down’ time.

What settings will there be on a programmer?Programmers have three settings:• AUTO – turns the heating and hot water on or off at the times you set.• ON – overrides the times set and switches the heating on.• OFF – to switch off the heating before the finishing time.

What sort of programmer do I have?There are two main types of programmers, digital and timeclocks.

Digital programmerYou should set the switch to ‘on’ and ‘off’ and adjust the times when you want the heating to come on and go off. Once you are happy with the settings reset the timer, switch to ‘AUTO’ and double check the settings on the display.

Timeclock programmerBefore changing the settings you should check the clock is showing the correct time.

Timeclock programmers will have sets of pins or arrows that set the heating programme (see diagram on page 63).

PinsYou should push the pins in against any time when you want the heating to come on. Pulling them out sets the time when the heating switches off.

ArrowsYou should slide the arrows around to the times you want the heating to come

64 Handy hints

on or go off. ‘On’ arrows are usually red and set the times when the heating comes on and ‘off’ arrows are usually blue and set when the heating goes off.

You should also check that the programmer is switched to ‘timer’ or ‘auto’ to use the times you have set.

How do I bleed radiators?Our contractors and the company who provide our boilers do not recommend bleeding radiators. Although this can remove air that may be trapped in the system, it can also cause more damage or create a leak. If you find that your radiators are not heating up properly, please contact us.

Heating – gas and oilCentral heating not working – gas

What should I do if my gas boiler does not work?You should check:• the gas meter has at least £2 credit if you use a prepayment meter.• the electric – your boiler needs electricity so check you have credit and

working electrics.• the pilot light is on. Unless your boiler has something called an

automatic ignition, it is your responsibility to relight the pilot. If yousmell gas in the property you should never try to ignite the pilot light.

• the controls, for example if your thermostat is in a warm room youmight need to turn it up to get the boiler to come on.

Central-heating system

Pilot light

Fused spur

Repairs handbook 65

What should I do after I have checked these things?If you have checked these and the heating still is not working, you should contact us. Many of our properties are fitted with one make of boiler. These flash with a fault code beginning with F when they are not working. Please write the code down and tell us when you report the repair.

Central heating not working – oil Oil-fuelled boilers look no different to any other central-heating system, except outside your property you will have an oil tank. If you smell oil in the property you should turn the boiler off, open the windows and contact us.

What should I check if the boiler is not working?You should check:• the electric meter has at least £2 credit if you use a prepayment meter;• oil boilers have something called a fused spur (see diagram on page 65)

– you should check that this is switched on;• oil boilers have an electronic ignition system – if there is no pilot light

displayed, press the reset button or limit; this will restart the boiler;• if there are any error codes or messages on the boiler, please write these

down and tell us when you contact us;• control settings – you might need to adjust these before the heating

comes on;• pressure gauge – this should read around 1 bar when cold; if it is below

this the boiler won’t work properly; and• check there is oil in the oil tank.

How do I check that there is enough oil?The oil tank is located outside the property and will have an indicator known as a ‘watchman’ which shows you how much oil there is. Some have an alarm that sounds when the oil is low.

If the oil runs dry this can cause problems with your heating, even if it has been refilled since. Air can get trapped and block the line that carries fuel to the

66 Handy hints

Storage heater settings

boiler. Although this can usually be cleared by re-setting the boiler, a contractor may need to visit. We may charge you if we send a contractor and you have let the oil run out.

What should I do after I have checked these things?

If you have checked these and the heating still is not working, you should contact us. Please write down any error codes or readings from the pressure gauge and tell us these when you report the repair.

Heating – storage heatersElectric storage heater controls

Getting the most from your electric storage heatingHow do storage heaters work?

Storage heaters use cheaper electricity to ‘charge up’ with heat during the night and release it the next day. The controls need to be used effectively to charge the heater enough during the night or you will run out of heat the next day. A well controlled storage heater should give you ten hours of heat a day. In extreme weather conditions, or if the heat runs out, you may need back up heating such as a fan heater.

Charging adjuster

Auto-set controls

Charging adjuster

Manual charge controls

Repairs handbook 67

What type of storage heater do I have? There are three main types of storage heaters:• Auto-set control heaters.• Manual charge control heaters.• Combination storage heaters.

Each type has different controls. These are the types of settings you may have:

Auto-set control heatersUnder a small flap on the top of the heater there are two dials. The dial on the right will be marked ‘Auto-set’ or ‘Input’. The dial on the left will be marked ‘Room temperature’, ‘Output’ or ‘Boost’.

Manual charge control heatersOn this heater the dial on the right will be marked ‘Overnight charge’. The dial on the left will be marked ‘Room temperature’, ‘Boost’ or ‘Output’.

Combination storage heatersThis is two heaters in one; the top is a storage heater and the other a convector heater. Each has its own connection to the wall. You should always use the storage heater for your main heating and only use the convector for a boost or ‘top up’ of heat as this uses peak electricity.

How do I control my storage heaters? Storage heaters are not linked together so they need to be adjusted separately. Depending on how much you use a room, or if one room gets colder than another, you can set the controls differently for each heater.

Storage heaters have two controls, one is a charge control (either ‘ Auto-set’ or ‘Manual’) which sets how much heat is put into the heater overnight. The other is an output control, setting the rate that the heat is released.

The charge control dial is used first or all heater typesBefore setting the controls, use the diagrams above to find out whether you have an ‘Auto-set’ or ‘Manual’ charge control.

68 Handy hints

How do I set an ‘Auto-set’ charge control?• Before setting the control make sure the heater is turned on at the wall.• Next turn the ‘Auto-set’ to minimum (it should turn smoothly and stop

at minimum).• Slowly turn the ‘Auto-set’ dial clockwise listening for a quiet click.

Then turn the dial to the next nearest number on the dial.• Over the next few days you may need to use the ‘Auto-set’ dial to fine

tune the settings. Adjust the dial up or down by one each evening until you feel the room is comfortably warm in the evening and the heater side panels are fairly cool.

It may take a few days to find the settings you prefer, but then you can leave the ‘Auto-set’ dial in the same position all through the winter.

You should remember that when you change the charge control, you will not feel the difference until the following day.

How do I set a manual charge control? • Before setting the control make sure the heater is turned on at the wall switch.• Next, change the right-hand (charging adjuster) control.

You can get the most out of these heaters by following the seasonal changes.Suggested settingsMild weather conditions – Charge setting 1 to 3Cold weather conditions – Charge setting 4 to 7Very cold weather conditions – Charge setting 8 to 9

If you find you no longer need the storage heaters on, simply turn them off at the wall.

How do I set the output control?Setting the output control is the same for manual and Auto-set systems. The dial on the left-hand side of the control panel marked ‘Room temperature’, ‘Output’ or ‘Boost’ controls how much heat is released from the heater.

The settings you need will depend on when you are at home. If you are out for most of the day turn the dial anti-clockwise to low at bedtime and leave it at

Repairs handbook 69

this until the following evening. When you return home you can turn the dial clockwise to release heat from the heater and warm the room. Remember to return the dial to low at bedtime.

If you are in during the day, or if the room gets too cold at night, choose a setting of about 3 or 4 in the morning. This will keep the room comfortably warm.

The heater should be left at this level until the evening when you may want to turn the settings up. Remember to return the dial to low at bedtime.

You should never cover or place items on the heaters; they can cause a fire risk. Electrical heaters should not be painted and if you use polish on or near a heater this can produce a paraffin-type smell when the heater is switched on.

Renewable technologiesIf you have renewable technology heating your home, such as an air source or ground source heat pump, or a solar thermal system heating your hot water, the installation will require an annual service which will be arranged by Sanctuary Housing’s Gas Team.

If the renewable installation heating either your home or your hot water breaks down and needs to be repaired, you will need to call our Customer Service Centre (Repairs) on 0800 916 1525/0300 123 3561 and we will arrange for an appropriate Sanctuary Maintenance Contractors Limited (SMCL) operator or a renewables contractor to visit your home.

If you have solar PV panels generating electricity and they break down and need to be repaired, please call our Customer Service Centre (Repairs) and we will arrange for an SMCL trained operative or an electrician to attend.

70 Handy hints

Toilet overfl wsHow to adjust themBefore trying to adjust the toilet overflow you should check to see if a service valve is fitted. Even if there is no service valve you can still adjust the toilet overflow. If there is a service valve you can turn off the water supply to the cistern by turning the screw on the service valve a quarter turn.

As a temporary measure, you can stop the water flowing by placing a piece of wood across the top of the cistern and tying the float arm to it.If the ball float is not floating, you should contact us as it will need to be replaced.

How can I adjust a toilet overfl w?• Remove the lid on the cistern and flush the toilet.• Check if the water flow stops by lifting up the ball float. If it does not

stop, the ball valve may need to be replaced.• If the water flow stops, the ball valve needs to be adjusted. (This should

be done by a plumber, so please contact us).• If you have the older, metal piston-type ball valve you should carefully

bend the float arm which pushes the ball float down. You should do this until it is about 1 inch or 2.5cm lower.

• If you have a modern, plastic diaphragm-type ball valve you should: • turn the lock nut anti-clockwise which loosens it; • turn the adjusting screw on the float arm clockwise and tighten the

lock nut; • let the cistern fill with water and check the new water level; and • repeat the above to adjust the float arm further if necessary.

Ball flo ts and service valves

Ball flo t

Ball valve

Ball flo tService valves

Repairs handbook 71

72 Other information

Repairs reported and appointments This section is for you to keep a note of the repairs that you ask us to carry out and any appointments we agree with you.

Date Job Appointments – Commentsreported reference date and time

number

This leaflet can be translated into other languages, large print and Braille or recorded on to an audio CD. Please contact your local office for details.

Sanctuary HousingSanctuary House, 160 Francis Street, Hull, HU2 8DT [email protected]

Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity

Documents

Repairs Handbook for Residents - Sanctuary Housing