Embed Size (px)
Citation preview
Replicable Achievements
Improving Government Productivity and Efficiency through Replicable, Cost Saving Innovations
from the Prudential - Davis Productivity Awards
Productivity is all about knowing your priorities every day. With more than four decades of doing business in Florida, AvMed is greatly appreciative of state employees who achieve the highest levels of productivity and efficiency. Thank you — and keep up the good work.
P r o u d S P o n S o r o f T h e P r u d e n T i A l - d A v i S P r o d u c T i v i T y A W A r d S .
4
4
4
TO DO LIST
AvMed, Inc. (health benefit plan). Plans contain limitations and exclusions.
BSP Job #: AVMC-10-N037 ProgramAd Client: AvMed Description: CAHPS Ad Size: Island: 8.5" x 11" Bleed: None Color: 4c Material: PDF Mech: 3 Date: April 29, 2010 2:31 PM Mech Person: GU PUB: Productivity Awards issue: 4/30/2010
4
GU
04.2
9.10
| 2:
31PM
AVMC-10-N037 ProgramAd.indd 1 4/29/10 2:35:32 PM
Replicable Achievements from the 2010 Prudential - Davis Productivity Awards 5
Productivity is all about knowing your priorities every day. With more than four decades of doing business in Florida, AvMed is greatly appreciative of state employees who achieve the highest levels of productivity and efficiency. Thank you — and keep up the good work.
P r o u d S P o n S o r o f T h e P r u d e n T i A l - d A v i S P r o d u c T i v i T y A W A r d S .
4
4
4
TO DO LIST
AvMed, Inc. (health benefit plan). Plans contain limitations and exclusions.
BSP Job #: AVMC-10-N037 ProgramAd Client: AvMed Description: CAHPS Ad Size: Island: 8.5" x 11" Bleed: None Color: 4c Material: PDF Mech: 3 Date: April 29, 2010 2:31 PM Mech Person: GU PUB: Productivity Awards issue: 4/30/2010
4
GU
04.2
9.10
| 2:
31PM
AVMC-10-N037 ProgramAd.indd 1 4/29/10 2:35:32 PM
6 Replicable Achievements from the 2010 Prudential - Davis Productivity Awards
Replicable Prudential - Davis Productivity Awards
Now in its 22nd year, the Prudential - Davis Productivity Awards program continues to serve as a major government improvement initiative chaired by Lt. Governor Jeff Kottkamp and sponsored by Florida TaxWatch, The Florida Council of 100 and the State of Florida.
Since 1989, more than 20,000 individuals, teams, work units and partnerships have been honored for producing $6.7 billion worth of added value.
This publication salutes 25 of the more than 1,000 award-winning achievements iden-tified by the program since 2003 that can and should be adapted and implemented by other individuals, teams and work units throughout Florida government in order to maximize their productive value.
Individuals, teams and work units that adapt and implement achievements in this publication and in the adaptable achievements section of our web site are eligible for cash awards of $200 to $2,750 plus commemorative plaques and certificates of commendation in future years. More than 1,000 adaptable achievements, sorted by work area, are available at www.floridataxwatch.org/dpa/adaptable. Previous award winners who help others adapt and implement their achievements are eli-gible, as well.
All state employees, supervisors and managers are encouraged to submit nominations. Instructions, criteria and forms are available on the awards website www.floridataxwatch.org/dpa. Award winners will be announced on March 15, 2011 and presentations will be held in June 2011.
Replicable Achievements from the 2010 Prudential - Davis Productivity Awards 7
2 New Employee Automated ChecklistDepartment of Legal Affairs staff adapted a Department of Environmental Protection process to ensure that new employees have current forms and benefits information during their first day on the job. The team enhanced the DEP process by adding a benefits section and links to tools throughout the Department of Legal Affairs, annu-ally saving nearly $15,000 in staff costs, mail fees, and lost packets. For more information, please contact Deb-bie Strickland at (850) 414-3406 or email [email protected]. 2010 DLA-8
4 Technical Writing and Communications Training Department of Transportation staff in Lake City created a first-in-Florida technical writing and communication course covering grammar, sentence structure, document structure, and proofreading that has been placed on the state training sharepoint site. For more information, please contact Stephen Sedwick at (386) 961-7750 or email [email protected]. 2010 DOT-45
1 New Employee Orientation Adaptation and implementation of an award winning Department of Health online presentation for employ-ee orientation on policies and procedures saved the Department of Legal Affairs an estimated $150,000. The DLA improved the DOH system by adding an au-tomated agent that picks up names of employees not completing training and emails them training links to help prompt completion. For more information, please contact Anntoinette Rich at (850) 414-3443 or email [email protected]. 2010 DLA-5
3 Employee EvaluationDepartment of Transportation staff in Ft. Lauder-dale created an application to track and report per-formance metrics in an electronic format based on performance criteria established for annual employee evaluations. This achievement reduces supervisors’ preparation time, reduces subjectivity, and more ef-ficiently determines results. For more information, please contact Susi Rowland at (954) 777-4571 or email [email protected]. 2010 DOT-89
New Employee Orientation Online Team
Human Resources New Employee Checklist Team
Performance Measures Application Team
DLA-5
DLA-8
DOT-89
8 Replicable Achievements from the 2010 Prudential - Davis Productivity Awards
6 Supervisory TrainingDepartment of Agriculture and Consumer Services staff implemented web based training for new super-visors using WebEx, PowerPoint and Camtasia that can be implemented by other state agencies. For more in-formation, please contact Alan Edwards at (850) 617-7000 or email [email protected]. 2010 DACS-45
7 Electronic Evaluation Process for Training An electronic evaluation process for training 9,000 Department of Revenue staff increased data reli-ability from 25 percent to 100 percent, improved response rate from 75 percent to 95 percent, and decreased mailing and printing costs. For more in-formation, please contact Lauren Walker at (850) 488-8646 or email [email protected]. 2010 DOR-15
5 Training to Reduce the Complexity of Process MappingAgency for Health Care Administration developed training to help reduce the complexity of process mapping. Each unit that utilized the methodology and templates improved communication and understand-ing of work processes, which produced service deliv-ery and policy development improvements. For more information, please contact Mike Magnuson at (850) 414-2770 or email [email protected] AHCA-36
Special Projects and Process Improvement UnitDOR-15
Replicable Achievements from the 2010 Prudential - Davis Productivity Awards 9
9 Long Distance Phone ServiceUse of the state’s dedicated long distance service, particularly to handle a high volume of in-coming calls, annually saves the Department of Children and Families’ Central Region an estimated $300,000. For more in-formation, please contact Mike Rogers at (407) 245-0490 ext. 735 or email [email protected]. 2010 DCF-323
8 People First Data Warehouse Department of Management Services staff provided introductory and advanced training to state agencies on how to extract human resource data from the Peo-ple First Data Warehouse to prepare reports. For more information, please contact David DiSalvo at (850) 413-9579 or email [email protected]. 2010 DMS-8
10 Travel ExpensesDepartment of Business and Professional Regulation staff developed a system to help managers determine whether Division of Hotels and Res-taurants inspectors should use state-assigned vehicles or their personal vehicles, thereby reducing personal vehicle miles by 8% ($23,000). For more information, please contact Diann Worzalla at (850) 922-8850 or email [email protected]. 2010 DBPR-18
11 Public Records Requests Department of Environmental Protection staff in Orlando created a process to handle public records requests that includes templates for acknowledging records requests, requesting information from other staff, and responding to requests. Templates ensure that all requesters receive the same information and reduce the amount of time to respond from five to seven business days to one to two business days. For more information, please contact Ruth McLemore-Price at (407) 893-3983 or email [email protected]. 2010 DEP-47
People First Data Warehouse Team
Michael Whitehead
Central District Public Records Requests Fulfillment
DMS-8
DBPR-18
DEP-47
10 Replicable Achievements from the 2010 Prudential - Davis Productivity Awards
13 Public Notice ImprovementDepartment of Children and Families staff revised its process for generating more than ten million annual case action notices, saving approximately $800,000. Other agencies can adopt this software and notice improvement process. For more information, please contact Suzanne Poirier at (850) 921-2383 or email [email protected]. 2010 DCF-192
14 Rule MakingThe Department of Revenue uses internet technol-ogy to provide public access to rule making meetings held in Tallahassee, thereby enabling agency manag-ers and staff to participate without traveling to five regional workshops, saving nearly $20,000 worth of travel costs, and promoting uniformity of responses. For more information, please contact Lauren Walker at (850) 488-8646 or email [email protected]. 2010 DOR-16
12 Open Government and Public Records Laws State agencies seeking training on Florida’ Open Gov-ernment and Public Records laws can link to a Depart-ment of Legal Affairs website. For more information, please contact Bill Stewart at (850) 245-0140 or email [email protected]. 2010 DLA-18
Sunshine Training and Awareness Website TeamDLA-18
DCF-192
DOR-16
ACCESS Notice ReWrite Team
Value Adjustment Board WebEx Team
Replicable Achievements from the 2010 Prudential - Davis Productivity Awards 11
16 OverpaymentsAgency for Health Care Administration staff devel-oped an invoice form for providers to reimburse over-payments earlier in the audit process for estimated future savings of $1 million. For more information, please contact Robi Olmstead at (850) 413-9252 or email [email protected]. AHCA-35
15 Appropriations Request and Tracking SystemDepartment of Education staff developed a web-based system that streamlines the annual legislative budget request decision making process, saving the Depart-ment of Education more than $40,000. For more in-formation, please contact Linda Champion at (850) 245-0406 or email [email protected]. 2010 DOE-2
17 Overpayment Worksheet Agency for Health Care Administration staff developed an overpayment worksheet that automates calcula-tion of extra unemployment compensation benefits an individual receives by not reporting earnings, thereby reducing calculation time and annual overpayments by approximately $10,000. For more information, please contact Dorothy Johnson at (850) 921-3504 or email [email protected]. 2010 AWI-11
12 Replicable Achievements from the 2010 Prudential - Davis Productivity Awards
18 Recoupment of Salary Overpayments Department of Highway Safety and Motor Vehicles staff developed a database to track state employee salary overpayments. If a rehired state employee is in the database, a notice is sent to the new agency to make payroll deductions that enables the state to recover overpayments. For more information, please contact Keith Gaston at (904) 301-3660 or email [email protected]. 2010 DHSMV-1
21 Improved Processes for Citizen Services TeamDepartment of Legal Affairs staff adapted a Depart-ment of Business and Professional Regulation contact center achievement that reorganized and simplified Department of Legal Affairs processes, saving approx $30,000 in overtime costs. For more information, please contact Becky Kring at (850) 414-3858 or email [email protected]. 2010 DLA-12
19 Accounting ReconciliationDepartment of Financial Services staff designed and implemented a custom based ACCESS based application system that tracks pre-need remittances, tracks credits when overpayment occurs, provides accounting rec-onciliation, and allows users to produce correspondence, issue citations and other documents. This system can be adapted and implemented by other state agencies. For more information, please contact Anthony Miller at (850) 413-4095 or email [email protected]. 2010 DFS-50
20 Electronic Signature Database Department of Transportation staff developed an elec-tronic signature database system that provides quick, easy access to verify the authority of a signer when auditing payments. The database includes a look-up function so that the auditor can quickly find the sig-nature by entering the employee’s name. It also al-lows multiple users to access the same information simultaneously. For more information, please contact Vanessa Wright at (954) 777-4180 or email [email protected]. 2010 DOT-86
DHSMV-1
DOT-86
DLA-12
Troop G Training Team
Financial Services Process Improvement Team
Improved Processes for Citizen Services Team
Replicable Achievements from the 2010 Prudential - Davis Productivity Awards 13
22 Quality Assurance Monitoring and Recording SystemDepartment of Revenue staff developed a system to monitor, record, score and report taxpayer phone calls to the statewide taxpayer ser-vice contact center that improved customer satisfaction and saved $123,349 versus a contractor’s bid to develop this application. For more information, please contact John Corbin at (850) 922-7227 or email [email protected]. 2010 DOR-28
23 Department-wide Document Management System Department of Business and Professional Regulation staff implemented a department-wide document management system. For more information, please contact Kari McIlvaine at (850) 487-9779 or email [email protected] 2010 DBPR-25
Bradley Waldron
Michelle MilnesDBPR-25
DOR-28
14 Replicable Achievements from the 2010 Prudential - Davis Productivity Awards
Florida TaxWatchProudly Supports the
Prudential - Davis Productivity Awards
25 100 ways to save $1000Fish and Wildlife Commission staff identified process improvements that resulted in $148,508 in annually recurring expenditures, equal to a 25% reduction of annual operating costs. This was a Florida Sterling challenge achievement. For more information, please contact Whit Springfield at (850) 251-1789 or email [email protected]. 2010 FWC-3
24 Building Energy ConservationDepartment of Management Services staff developed an energy reduction policy, energy management plan, and procurement of energy performance contracts that can be expanded to all state owned and operated buildings. For more information, please contact Andrew Collins at (850) 488-6684 or email [email protected]. 2010 DMS-5
FWC-3Finance and Budget Office Leadership Team
16 Replicable Achievements from the 2010 Prudential - Davis Productivity Awards
