Report for: INFORMATIONdemocraticservices.hounslow.gov.uk/(S(aaa2zauw1t4xz345v0rrpwzg... · 1 Report for: INFORMATION Contains Confidential or Exempt Information Title Health & Safety

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Report for: INFORMATION

Contains Confidential or Exempt Information

Title Health & Safety Report – Performance and general H&S update

Member Reporting Councillor Richard Foote, Lead Member for Housing, Equalities and Inclusion

Contact Details Mel Fontinelle, Head of Health & Safety [email protected]

For Consideration By Health & Safety Committee

Date to be Considered 01st February 2017

Implementation Date if Not Called In

NA

Affected Wards All

Keywords/Index Health, Safety

1. Details of Recommendations

This report includes 2 main items:

General update on health and safety performance

Approval to CLT of the Corporate Health & Safety Policy 2017

If the recommendations are adopted, how will residents benefit?

Benefits to residents and reasons why they will benefit, link to Values

Dates by which they can expect to notice a difference

The benefits to residents are indirect, but important to the operation of health and safety across the borough and in ensuring that Elected members are able to maintain and overview of the operation of the function

Ongoing improvement

mailto:[email protected]

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2. Report Summary

A general update on health and safety management is provided reporting on progress, since the last committee. Performance for the period April to September 2016 is included as an appendix to this report which reflect the agreed performance indicators within the Health, safety and wellbeing strategy. The Corporate Health & Safety Policy is summited for members review and recommended approval to CLT. 3. Reason for Decision and Options Considered 3.1 No decision required 4. Key Implications 4.1 General Health and Safety performance update 4.1.1 Health and Safety performance

Performance report shows data covering the year April 2016 – September 2017. Progress against the 2015/17 corporate health and safety action plan is also included in (Appendix A).

4.1.2 Appendix B includes current draft of the Councils Corporate Health and Safety

Policy for Committee review and proposed recommended approval to CLT. 4.1.3 An update on progress relating to lone worker systems and proposed solution

is attached at Appendix C. 4.1.4 Occupational Health and Employee Counselling Services

The Employee Counselling services first quarterly report has been received. A summary detailing EAP usage is attached at Appendix D. The EAP is available to all Council staff, (excluding school), and provides counselling, information signposting and support services on a 24 / 7 / 365 basis. Schools are able to buy into the EAP service on the same terms as the Council however take up to date has been poor. The Occupational Health Service contract was awarded to Health Management Ltd (HML) and launched in October 2016. Schools have been given the opportunity to buy in to the OH Service, on the same terms agreed with the Council. To date approximately 20 schools have bought in.

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5. Financial Details a) Financial Impact On The Budget (Mandatory)

None c) Comments of the Director Finance

No 6. Legal Details/Comments of the Head of Governance 6.1 None 7. Value For Money There are no current value for money issues arising from this report. 8. Sustainability Impact Appraisal There are no sustainability issues arising from this report. 9. Risk Management

Risks Uncontrolled Risk Controls Controlled Risk

Health and safety Failures, creating risk of injury, death or other loss

Significant Health and safety, Strategy, policy and planning

Managed

10. Links to Council Priorities Ensuring members have a clear oversight of health and safety activity and compliance will contribute to the council’s pledges towards a safer borough and an ambitious council which improves the lives of residents and works in a transparent way. 11. Equalities, Human Rights and Community Cohesion None 12. Staffing/Workforce and Accommodation implications: 13. Property and Assets None 14. Any Other Implications None 15. Consultation Consultation at Health and Safety Operational Management Group meeting. 16. Timetable for Implementation

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Not applicable 17. Appendices A. Health & Safety Performance report and Corporate Health and Safety Action

Plan B. Lone Working systems update C. Draft Corporate Health & Safety Policy D. EAP summary

18. Background Information Included within the text of the report and supporting appendices

REPORT ENDS

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Appendix A

Health and Safety Performance Report

April - September 2016 (Q1- Q2)

General Health and Safety performance update

Corporate Health and Safety Action Plan 2015/17 An updated version of the 2015/17 corporate health and safety action plan is included to this report. Reasonable progress has been made against the achievement of objectives since the last update.

Employee Counselling Services Employee Assistance Programme (EAP) provided by Validium, has completed its first quarter. A summary of usage is attached to this report. The in-house Occupational Health Service was successfully launched on 01st November 2016.

Indicator 1 Maintain the certification of the council’s health and safety management System in higher risk areas to the BS OHSAS 18001: 2007 standard, and align the whole council to the 18001 standard.

Internal audits in line with BS OHSAS 18001: 2007 health and safety management standard are being completed at either team or service area level throughout the division, and also within schools, as part of a 3 year audit schedule. These are intended to identify opportunities for improvement, and non-conformities to 18001, as well as recognising good practices in place within the organisation. The areas which have been identified as having the most non-conformities following audits are:

risk assessments and risk controls;

reporting / reviewing of accidents / incidents;

computer operations (completion of DSE assessments);

maintenance / access to training records; and

structures and responsibilities.

The following has been undertaken or implemented to try to address these areas

IOSH Managing Safety Training has been denoted as a mandatory course for all managers. New

starters will be prioritised.

HS induction process will be reviewed and updated. IOSH Working Safety has been denoted as

a mandatory course for all new starters.

Standard health and safety objectives will be outlined and included as part of PDA, and

incorporated for roll out with the next cycle (May 2017).

The 6 month performance review form was converted to an electronic form (for the Oct/Nov role)

to encourage direct review of incidents within a given area of responsibility, and increase oversight

of reported incidents and the identification of preventative controls.

As part of the continuing assessment for certification to BS OHSAS 18001: 2007, external assessors undertook a surveillance visit of REDe in August 2016. No minor or major non-conformities were identified and REDe retains certification to OHSAS 18001. The next surveillance visit is scheduled for February 2017.

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Indicator 2 Achieve a 100% compliance rate for all general risk assessments completed by departments, services and teams.

No. Expected No. Received Current Previous

Chief Executives 14 9 60% 50%

REDe 12 12 100% 100%

CAHS 73 52 71% 63%

Schools NA NA NA NA

CAHS - Hounslow Housing 17 8 47% NA

Total 116 77 66% Target: 100%

Compliance has remained constant at 66% across the Directorates but falls short of the 100%

compliance. The development of risk assessment covering Hounslow Housing activities continues

to be supported.

Assistance continues to be provided in all areas and includes one to one support and training.

The number of expected risk assessments has been amended from 104 to 106 as a result of

organisational changes.

Indicator 3 Ensure all 6 monthly operational health and safety reviews and governor’s annual health and safety performance reviews are completed by service managers and Hounslow maintained schools respectively.

No. Expected No. Received Current Previous

Chief Executives 14 9 60% 50%

REDe 12 8 66% 100%

CAHS 79 67 84% 70%

Schools (community) 45 39 86% 53%

CAHS - Hounslow Housing 18 6 33% 50%

Total 168 129 77% Target: 100%

Results take into account the Oct/Nov 2016 HS performance review covering performance in April

– September 2016. Number of expected reviews has changed across directorates but total

numbers remain constant at 168 expected reviews. Percentage gains form 72% to 77% is modest

but welcomed.

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Indicator 4 The total number of staff injury incidents

Divisions Target IR Variation

Chief Executive 0.88 4 1.54 7 2.30 11 3.07 14 5.03 39%

REDe 0.63 3 1.05 5 1.57 8 2.10 10 5.03 58%

CHAS - Childrens & Adults 1.77 20 3.45 39 5.18 59 6.91 78 5.03 -37%

Schools 0.92 34 1.32 49 1.98 74 2.64 98 5.03 48%

CHAS - Hounslow Housing 1.08 6 3.05 17 4.57 26 6.09 34 3.1 -97%

Total 1.06 67 1.85 117 2.77 176 3.70 234 5.03 27%

Actual no. incidents shown in postscript (cumulative figures)

Q1 IR Q2 IR Est Q3 IR Est. Q4 IR

The target incident rate for Housing has been adjusted downwards to 3.1, which brings it in line

with HSE incident statistics for the sector (general construction).

Majority of CHAS – Children and adults incidents relate to resident and service user falls.

Indicator 5 The number of ‘Major’ and ‘7 day’ accidents


Chief Executive 0.00 0 0.00 0 0.00 0 0.00 0 0.24 100%

REDe 0.00 0 0.00 0 0.00 0 0.00 0 0.24 100%

CHAS - Childrens & Adults 0.00 0 0.09 1 0.13 2 0.18 2 0.24 26%

Schools 0.00 0 0.00 0 0.00 0 0.00 0 0.24 100%

CHAS - Hounslow Housing 0.36 2 1.08 6 1.61 9 2.15 12 5.4 60%

Total 0.03 2 0.11 7 0.17 11 0.22 14 0.24 8%

Actual no. incidents show n in postscript (cumulative figures)


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The target incident rate for KPI5 for Hounslow Housing has been adjusted upwards to 5.4, which

is the published annual incident rate for RIDDOR incidents in comparable sectors (general

construction).

7 staff related RIDDORs were reported

2 incidents - Injured while handling / lifting or carrying (Hounslow Housing)

2 incidents - Slip / Trip / Fall on the same level (Hounslow Housing, Education and Early

Intervention,

1 incident - Contact with Sharp Object’ (Hounslow Housing,)

2 dangerous occurrences Hounslow Housing (Collapse of structure, possible exposure to

Asbestos)

Indicator 6 The number of assaults leading to physical injury


Chief Executive 0.22 1 0.22 1 0.33 2 0.44 2 1.14 62%

REDe 0.21 1 0.21 1 0.31 2 0.42 2 1.14 63%


Schools 0.35 13 0.51 19 0.46 17 0.62 23 1.14 46%

CHAS - Hounslow Housing 0.00 0 0.18 1 0.27 2 0.36 2 1.14 69%

Total 0.41 26 0.84 53 0.84 53 1.67 106 1.14 -47%



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Indicator 7 The number of manual handling incidents leading to musculoskeletal disorders


Chief Executive 0.00 0 0.00 0 0.00 0 0.00 0 0.43 100%

REDe 0.00 0 0.21 1 0.31 2 0.42 2 0.43 2%


Schools 0.00 0 0.11 4 0.16 6 0.22 8 0.43 50%

CHAS - Hounslow Housing 0.54 3 1.08 6 1.61 9 2.15 12 0.43 -400%

Total 0.08 5 0.24 15 0.36 23 0.47 30 0.43 -10%



Service user incidents

Service user incidents (customers, clients, pupils, parents) were reported in Q1 and Q2 compared to the previous year.

Division Q1- Q2 (2015-2016)

Q1 – Q2 (2016-2017)

Chief Executive 1 4

REDe 2 0

CAHS 88 84

Schools 86 110

CAHS - Hounslow Housing 8 4

Total 185 202

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General supporting notes

1. Incident rate is calculated as follows:

Number of incidents x 100 = Incident rate

Total number of staff

2. Target incident rate has been calculated as a 20% reduction of the 2010-13 baseline incident rate. They do not take into

account incidents generated from Hounslow Housing activities for the same period. The Target IRs does not take into

account incidents generated from Hounslow Housing activities for the period covered This applies to all target IRs given,

and will be updated to coincide with the new incident reporting cycle (Q1 2016).

3. Status is as follows:

Red – Over 20% of target

Amber – Within 20% of target

Green – Within 5 % of target or lower

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Corporate Health and Safety Action Plan April 2015-17 – Updated Dec 16

Ref Objective Milestones Deadline (last working day)

Owner Costs Progress Links to other

plans

HS01

To, review, integrate, update and re-launch health and safety policy and procedure, which collectively form the Corporate and former Hounslow’s Homes health and safety manuals

IMPROVEMENT NEEDED

1.1 Health and safety associated policy and procedure made under the Corporate and Former Hounslow homes Health & Safety Policy reviewed and updated in line with published H&S policy development and review schedule

Mar 2017 Owner/Lead: Mel Fontinelle Team: Health & Safety Team

Initially officer time only

Policy review and development schedule created and in place. First drafts of revised policy/procedures expected Feb 2016 (See HS06 & HS07)

5 Policy/procedures - Agreed by HeSOM Apr 16 - Agreement to send to CLT

from HS Committee Chair May 15

- Agreed CLT May 15

HS Training, WFH, Scaffolding, Fire procedure/policy agreed for approval at CLT by HESOM Sep 16, approved at CLT Oct 16

CHS

Development & review plan

HSW strategy: A1, A2, A4, A5

BS OHSAS 18001:4.4.1, 4.4.6

HS02

To review current health and safety training provision to identify and create minimum training requirements for all staff, including those with specific health and safety responsibilities.

To develop a HS training strategy and annual training programme to meet identified minimum requirements. (Carried over from 2014-2015 action plan HS3)

IMPROVEMENT NEEDED

2.1 To review current health and safety training provision across council

1 Apr 2014 - Revised to Feb

2016

Owner: Mel Fontinelle Lead: Gerry Austen-Reed Team: Helen Stiles Tony Fenton Adam Stonely

Initially officer time only, but depending on outcome additional funds for mandatory health and safety training may need to be identified

Council is licensed to deliver IOSH Managing Safely, with first courses proposed for April 2016

3 Learning Pool e-learning courses have been developed. Need amendments due to upgrade of system

Revised minimum training requirements and strategy drafts near completion

Housing specific training matrix produced

Corporate HS training matrix produced.

IOSH Managing Safely defined as a mandatory course for all managers Oct 16

Turner and Townsend: recommendation 5

BS OHSAS 18001:4.4.2

HSW strategy: A1,A7

Corporate plan: Many talents - one aim

Internal audit 14/15 recommendation 5

2.2 To review and update proposed minimum training requirements and link to key job requirements

(1 Jul 2014) 31 Jul 2014

Revised to Feb 2016

2.3 Agreed Corporate H&S training strategy and annual training programme including indicative costs to meet minimum training requirements

(1 Jul 2014) 31 Aug 2014

Revised to Feb 2016

2.4 To identify any additional resources to deliver training programme

1 Jul 2014 Revised Feb

2016

2.5 To launch new health and safety training programme 1 Sep 2014

Revised to Apr 2016

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plans

HS03

To implement an effective auditing process including capturing learning from audits to generate continuous improvement (Carried over from 14-15 action plan - HS5)

ON TRACK

3.1 Review current audit cycle progress

1 March 2014 Complete

Owner/Lead: Gerry Austen-Reed Team: Adam Stonely

Officer time, but some “invest to save” funding may be needed to implement more effective and efficient ways of working

Hounslow Housing services now included in audit cycle.

Sufficient information will be available at the end of year 2 to provide fuller trend information as part of the normal performance reporting requirements

IT support solution currently being researched to support the launch of the new audit cycle in April 2017. Review of three systems undertaken Feb/Mar16. Further system reviewed May 16

BS OHSAS 18001: 4.5.1, 4.5.2, 4.5.3.2, 4.5.5

HSW strategy: A4

Corporate plan: Getting it right - going the extra mile

3.2 Regular reporting of Trend information in performance reports to CLT, SLT and HeSOM

1 Sep 2014 (revised to Apr 2016) Complete

and ongoing

3.3 Investigate options for IT solutions to audit and risk management processes

1 Oct 2014 (revised Oct

2016)

HS04

To regularly report on health and safety performance against agreed indicators to senior managers

ON TRACK

4.1 To produce a standard suite of performance reports at defined intervals aimed at CLT, SLTs and HeSOM, and the Health and Safety Committee

In line with agreed

performance reporting

scheduling

Owner/Lead: Mel Fontinelle Team: Gerry Austen-Reed Helen Stiles

Officer time only, but possible investment in supporting IT systems maybe required

Performance reporting to CLT, and SLT occurring in line with requirements

New online 6 monthly performance reviews launched for Oct 16

BS OHSAS 18001: 4.4.1, 4.5.1, 4.5.5, 4.6

HSW strategy: A2, A4

Corporate plan: Listening – responding

Internal audit 14/15 recommendation 3

HS05

To ensure that all general (core) risk assessments (RA) are completed by every service and required actions are taken (Carried over from 14-15 action plan - HS7)

IMPROVEMENT NEEDED

5.1 To undertake 6 monthly performance reporting on completion rate of RA across directorates

Jun 2016 Dec 2016

Owner/Lead: Mel Fontinelle Team: Gerry Austen-Reed Donna Al Assaad Tony Fenton

Officer time only, but possible investment in IT systems maybe required (see HS03)

RA training scheduled to commence in Feb 2016.

Further training requirements in this area are being established in line with HS02. IOSH MNGT training scheduled for July and Oct 16

Risk register created and information trialled for CAS.

BS OHSAS 18001: 4.3.1, 4.4.6, 4.5.1

HSW strategy: A1, A2, A4, A7


5.2 Management review of current RA policy/procedures to identify and implement areas for improvement and simplification

Apr 2016 Complete

5.3 Roll out of a programme of Managers RA training to support RA development

(30 Jun 2014) 30 Sep 2014 (revised Apr

2016) Complete

5.4 Risk register and tracking / reporting / reviewing process

1 Sep 2014 (revised to Apr

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plans for core risk assessments including analysis of key risks in place

2016)

5.5 A 100% compliance rate across authority for all core RA

Apr 2017

HS06

To review key management procedures for Asbestos, Legionella and Fire safety and make recommendations for improvements (Carried over from 14-15 action plan – HS8, HS9, HS10)

IMPROVEMENT NEEDED

6.1 Management review of current procedures and status to identify any areas for improvement

1 Aug 2014 (revised to April 2016)

Owner/ Lead: Helen Stiles - Amended July 16 Mel Fontinelle Team: Jon Godfrey Alexis Correa

Initially officer time, but further budget may be needed if significant shortcomings are identified

Feedback expected February 2016

Progress delayed. Asbestos Management group set up to progress action chaired by Barbara Richardson in response to HSE IN

Fire Safety Policy drafted for Sep HESOM

Legionella 1st draft expected Sep 2016

Fire Safety Policy Agreed at HESOM 2016, approved for progression to CLT

Legionella Procedure drafted for Nov HESOM

Turner and Townsend: Recommendations 7, 8, 9

BS OHSAS 18001: 4.3.1, 4.4.6, 4.5.3.2

HSW strategy: A2


6.2 Recommendations and action plan for improvement

(1 Aug 2014) 30 Aug 2014

(revised to Apr 2016)

6.3 Follow up review to measure impact of recommendations Follow up review to measure impact of recommendations

1 Feb 2015 (revised to Apr

2016)

HS07

To review lone worker procedures, working towards a consistent approach to managing lone working proportionate to the risk (Carried over from 14-15 action plan – HS11)

IMPROVEMENT NEEDED

7.1 To review current lone working procedures across the council, identifying areas of good practice and higher risk services requiring further support

30 Sep 2014 (revised to Apr 2016) Complete

Owner/ Lead: Helen Stiles- Amended to Gerry Austen-Reed July 16 Team: Alexis Correa Donna Al Assad

Initially officer time, but further budget may be needed depending on recommendations made e.g. training, lone worker protection systems

First draft lone working policy prepared for consultation with HeSOM group

Policy agreed by HeSOM Apr16.

Agreement to send to CLT from HS Committee Chair May 15

Policy agreed CLT May 16

Implementation ongoing - Action Complete

System tail (Skyguard) to commence early 2017

BS OHSAS 18001: 4.3.1, 4.4.6, 4.5.3.2

HSW strategy: A2


7.2 To make recommendations for improvement, including changes to risk assessments and supporting guidance, as well as any training or equipment required

31 Oct 2014 (revised to Apr

2016)

7.3 To pilot revised guidance and systems within children’s and adults’ services as these will be higher risk areas

30 Nov 2014 (revised to Oct

2016)

7.4 6 month review to measure impact of recommendations prior to full roll out across council

1 April 2015 (revised to Mar

2017)

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plans

HS08

To review how suppliers health and safety performance is monitored and reported (Carried over from 14-15 action plan HS12)

ACTION REQUIRED

8.1 Management review of current procedures and status to identify any areas for improvement.

1 July 2014 (revised to Jun

2016 )

Owner/Lead: Helen Stiles – Amended to July 16 Alexis Correa Team: Jon Godfrey

Officer time only Limited progress made. Lead reallocation made, deadline refreshed.

New deadline date agreed as 31 October 2016.

Management review completed Oct 16

Property Assets group reconvened

BS OHSAS 18001: 4.5.1, 4.5.2, 4.5.3.2


Corporate plan: Spending wisely - every penny counts

8.2 Ensure standard monitoring and reporting mechanisms are in place for all suppliers, including how feedback is delivered.

1 Aug 2014 (revised to Nov 2016)

8.3 Health and Safety team to carry out independent monitoring of high risk suppliers

1 Sep 2014 onwards

(revised to Nov 2016)

HS09

To scope and present options for transitioning from OHSAS 18001 to ISO 45001 (ISO 45001 delayed until June 2017)

ON TRACK

9.1 Outline of certifications options and recommendations for Authority

October 2016

Amended March 2017 (Delayed launch of standard)

Owner/Lead:

Mel Fontinelle Team:

Jon Godfrey

Officer time only Current certification to OHSAS (applicable to REDe) ends in January 2017

Recertification achieved in Feb 2016

OHSAS launch date moved to July 2017 Deadline refreshed to reflect this

REDe indicated they will continue with OHSAS 18001 for another cycle


HS10

To raise the profile of Health and Safety within the Authority to positively encourage and improve the health and safety culture locally and corporately

ON TRACK

10.1 Agreed Health & Safety communication strategy

Apr 2016 Complete

Owner/Lead:

Mel Fontinelle Team:

Sheila Pritchard Gerry Austen Reed

Initially officer time, but further budget may be needed

Initial discussions with Communications team completed and draft strategy available for comment with HeSOM group.

Comms procedure/strategy agreed by HeSOM Apr 16

Agreement to send to CLT from HS Committee Chair May 16

Agreed CLT May 16

Occupational wellbeing day – Sep 16

Health & Wellbeing Group re-established consisting of HS and Public Health Staff.

Cultural review deadline moved to end Nov - report pending

HSW Strategy A5, A7 OHSAS 4.4.1, 4.4.3

10.2 Complete HS culture review, and develop an action plan based on outcomes

Oct 2016

10.3 Re-brand and re-launch of Corporate Health & Safety Management System

Mar 2017

10.4 Publish and run a programme of activities and awareness sessions for staff across management groups

Ongoing

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plans

HS11

To support organisational initiative, change and growth across the Authority, to include:

Worksmart

Occupational Health MNGT Review

ON TRACK

11.1 Completed H&S related transition planning, gap and risk analysis where required, to support proposed organisational change

Ongoing and in line with

change scheduling

Owner/Lead:

Mel Fontinelle (CED/REDe) Gerry Austen-Reed (CAS) Team:

Shelia Pritchard (CED) John Godfrey (REDe) Donna Al Assad (CAS)


Support, discussion and reviews ongoing.

Validum appointed to deliver a EAP service from August 2016 replacing the internal Employee Counselling service

Procurement for Occupational Health Service provider is ongoing

Phase 1 support provided to Worksmart now complete.

Phase 2 planning on track

HML new Occ Health provider mobilisation ongoing.

OH service Launched 1st October 16

HSW Strategy A2, A6, A7 OHSAS 4.3.1, 4.4.6

11.2 Completed management review and monitoring following period of transition/change

Ongoing and in line with

change scheduling

HS12

To reinforce and build on good practice to promote health and wellbeing in the organisation

ON TRACK

Completed review of the organisation against the London Healthy Workplace Charter self-assessment framework

Mar 2017 Owner/Lead:

Mel Fontinelle


Scoping exercise currently being undertaken

Health & Wellbeing Group re-established consisting of HS and Public Health Staff.

HSW Strategy A3, A6

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Appendix B

Lone working system - progress report During 2016 Housing and CHAS SLT and CLT declared an interest to raise the profile of lone working in the Council. Several actions were initiated during the latter months of 2016 with the aim of ensure so far as it is reasonably practicable the health and safety of lone workers. This reports updates on progress undertaken to date. 1. Lone Working Policy

The Lone Working Policy was distributed for consultation and approved by CLT in May 2016. 2. Lone Working Procedure

Following the policy, it was identified that each team performing lone working should have a team lone working procedure to standardise practice. A “skeleton” procedure has been produced which can be amended to suit the team/service, initially based and reflecting Housing and CAS Service needs. This has since been i merged onto one applicable for CHAS, and further developed to be a corporate document to be used by any team. The proceed draft is due to be shared in the first instance with the HeSOM group. 3. Lone working systems

CHAS SLT tasked Jo Carmody on 06/04/2016 to instigate a lone working system that could be used in different teams as “without a technical solution any lone working procedure will place a significant new burden on line managers”. Donna and Alexis Correa met with different suppliers and decided that Skyguard was the best option as they can offer solutions for a different range of lone working risks. A Lone Working Workshop took place on 12/09/2016 where the Telecare (Linkline) manager Adrian Duffy expressed concerns about the potential cost of Skyguard and said Linkline could offer the same services but cheaper. Due to this fact Skyguard trial, although arranged, has not taken place yet. A meeting between Corporate ICT and Jo Carmody took place on 18/01/2016. The purpose of the meeting was to ascertain if Skyguard could be used with the Council’s ICT systems and to seek Corporate ICT support with regards to funding, implementation and maintenance. Corporate ICT stated that there should be no issues installing the Skyguard app onto Council smartphones. The Head of ICT expressed concerns about ICT supporting different lone working solutions in the Council and therefore the preference would be to procure one system that could be used by all teams. As a result of the Lone Working Workshop, a survey was carried out for CHAS to ascertain how many employees were lone work in the following situations:

A. Possible confrontation with people in public areas e.g. Enforcement, AMHP: 515.

B. Working in isolated locations when risk may be difficult to assess and managed in

advance e.g. visits to resident’s homes: 595.

C. Colleagues driving or operating machinery as part of their daily duties: 472.

D. Working in outdoor areas or places to which the public have access where risk is

generally well understood e.g. parks, public information stands, taking group of local

residents to use public amenities or on the grounds of estates: 397.

http://skyguard.co.uk/

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E. Excluding colleagues own homes, SMART working in areas shared by members of

the public e.g. libraries or cafes: 168.

N.B. The categories are not exclusive so total numbers between categories cannot be added to ascertain the total number of lone workers. Also, not all CHAS teams responded to the survey. 4. Lone working training

The H&S Team has delivered Lone Working training to several Housing teams. This course should be amended if it is to be used for corporate training. It needs to be considered that the training material does not cover personal safety from the point of view of conflict management nor de-escalating techniques, which could be critical for employees dealing with clients/members of the public in difficult situations e.g. social workers, enforcement officers, etc. 5. Next steps

Following the meeting with Corporate ICT we are now in the position to progress forward, as follows:

- Next HeSOM and CLT: approval of the Corporate Lone Working Procedure.

- 01/02/2017 – 28/02/2017: Skyguard trial in CHAS. There will be available 5 items of

each different solutions to trial i.e. Voice Memo Timer, Skyguard app and My SOS.

- 02/2017: Liaison with Telecare team to ascertain lone working solutions they can

provide and ascertain software and hardware requirements. Includes compatibilities

with Corporate ICT.

- 01/03/2017 – 31/03/2017: Trial of Telecare solutions (with the approval of Corporate

ICT).

Pending agreement from the relevant Team Managers, the trial is proposed to be carried out by:

- Housing: Repairs Team (including out of hours).

- Housing: Area Housing Team (any of the three).

- Adults: Community Learning Disability Team

- Children: Safeguarding and Support Team (either East / West)

- Councillors: Members

(Trials are being held at no cost to the Council) Alexis Correa, H&S Manager (Property) Donna Al Assaad, H&S Adviser January 2017

http://skyguard.co.uk/voice-memo-timer/

http://skyguard.co.uk/skyguard-for-smartphone/

http://skyguard.co.uk/mysos-mandown/

Documents

Report for: INFORMATIONdemocraticservices.hounslow.gov.uk/(S(aaa2zauw1t4xz345v0rrpwzg... · 1 Report for: INFORMATION Contains Confidential or Exempt Information Title Health & Safety