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ITEM NO: 8
Report To: JOINT MEETING OF EXECUTIVE CABINET AND AUDIT PANEL
Date: 10 December 2014
Executive Member/ Reporting Officer
Councillor Piddington - Executive Member (Sustainable Environment)
Ian Saxon - Assistant Executive Director (Environmental Services)
Subject: BIN SWAP ROLL OUT
Report Summary: To further improve the amount of waste diverted from landfill, (and the savings associated with this), the Council has to consider and deliver innovative ways of working using the resources we currently have. One way of doing this is to adjust the capacities available for sending waste to landfill and recycling. The Council has successfully trialled a bin swap project in four pilot areas. The bin swap ensures overall capacity for the disposal of waste remains the same, but within that reduces the capacity to send waste to landfill and puts the emphasis on increasing recycling.
Alternative options have been considered but discounted as they would not achieve the joint aims of increasing recycling and making the required budget savings.
The report proposes a roll out of the bin swap following successful trials in four pilot areas. It is proposed reatain in existing pilots and to roll out the bin swap in a phased manner over the next 12 months. The roll out will be supported by extensive communications and engagement activity with local communities to ensure they are able to adapt to the change and dispose of all their waste in the most appropriate manner.
Recommendations: It is recommended that the Executive Cabinet determine to:
1. continue in the current pilot areas with the existing bin swap regime.
2. approve a phased roll out of the bin swap in the areas and on the basis outlined in the report.
3. Authorise the Assistant Executive Director Environmental Services to agree an Exceptional Needs/Circumstances Policy in consultation with the Borough Solicitor on the basis set out in the draft at Appendix 6.
Links to Community Strategy:
Bin swap supports the overarching aims of the Corporate Plan and the Community Strategy, and in particular the objectives of Attractive Tameside and environmental sustainability.
Policy Implications: The reported developments in Waste Services help to achieve the aim of promoting environmental sustainability.
Financial Implications: (Authorised by the Borough
Waste Services have an allocated savings target of £1m in the current financial year and a further £1m in 2015/16. In order to achieve and maintain this level of savings action must be taken
Treasurer) to reduce the significant costs to the Council of sending residual waste to landfill (currently £288 per tonne).
The introduction of the “bin swap” pilot scheme as a means of encouraging recycling activity has shown favourable results and
indications are that a full roll out across Tameside could (everything else being equal) potentially generate revenue savings in excess of £3m. It should be noted that the levy is calculated based on relative performance of AGMA authorities and so it is vital to achieve higher recycling rates than other districts in order to generate savings.
The additional revenue costs to support the roll out of this scheme will need to be fully evaluated and offset against the landfill savings
Legal Implications: (Authorised by the Borough Solicitor)
The Council has both limited and reducing resources. It has a statutory duty to deliver value for money services within a balanced budget. The Council is faced with making difficult decisions. This is an area where all councils are seeking to increase recycling and reduce landfill waste. This is because of the significant impact it has on budget. In Tameside a 1/3rd of Council tax is used to collect and dispose of waste. Like energy costs – it is not possible to stand still as costs are increasing and of significant effect across Greater Manchester PFI waste contract – the costs to each Authority are premised on relative performance. So even if we were to improve – if this was not as good as our neighbouring authorities our costs would increase and hence why action is imperative. In both making the decision and implementing a borough wide proposal it will be important to ensure that there is a clearly communication strategy and resources are appropriately allocated to ensure the implementation is successful – otherwise more resources will be required to deal with failure.
It will be important taking into account the EIA that a clear and unambiguous Exceptional Circumstances Policy to avoid the risk of maladministration.
Risk Management: Failure to meet the required recycling rates and operate efficiently within budget by reducing the amount of waste sent to landfill will lead to increased financial pressure.
Failure to properly communicate the proposed changes will lead to deterioration in service and lost savings.
Access to Information: Appendix 1 – map of existing pilot areas and proposed roll out areas.
Appendix 2 – project plan for the first phase of roll out.
Appendix 3 – communications materials.
Appendix 4 – engagement plan.
Appendix 5 – Equality Impact Assessment (EIA).
Appendix 6 – Exceptional Circumstances Policy.
The background papers relating to this report can be inspected by contacting the report writer, Ian Saxon, Assistant Executive Director (Environmental Services):-
Telephone: 0161 342 3470
E-mail: [email protected]
1.0 BACKGROUND
1.1 Waste Services currently have a target of achieving savings on the waste levy equating to £1million during 2014/15. A further £1million is planned for 2015/16. By increasing the amount of waste that is recycled, and decreasing the amount of waste that is sent to landfill, it is possible to achieve savings. Disposal of waste to landfill currently costs £288 per tonne in 2014/15, rising to £294 per tonne in 2015/16.
1.2 Ongoing consideration has been given to what additional measures can be introduced to
reduce reliance on costly landfill and make further savings on the waste disposal levy. For example, the bin swap pilot. Any changes made to the service offer around waste and recycling needs to be based on community / service user involvement and engagement.
1.3 Across the Greater Manchester local authorities a number of changes are planned in
2014/15 to waste collection and recycling services. For example, following approval at Bury Council's cabinet meeting on 16 July 2014, changes to household waste kerbside collection service commenced from Monday 6 October 2014. The changes are designed to boost Bury's recycling rate and save more than £800,000 per year. The key element of the changes is for the residual / non-recyclable waste bin to be collected once every 3 weeks instead of 2 weeks.
1.4 Bin swap is part of a wider programme of initiatives grouped under the umbrella of
‘Greening the Borough’ aimed at improving the public realm and environment of Tameside. Other initiatives include LED street-lighting, de-cluttering and smartening up of town centres and pot hole repairs.
2.0 BIN SWAP PILOT – BACKGROUND 2.1 In July 2013 an Executive Decision was taken to give the go-ahead for a bin swap pilot in
four areas of Tameside. 2.2 A bin swap is particularly attractive for the following reasons.
No capital expenditure for replacement bins stock. It is estimated that to purchase and distribute new smaller black and larger green bins would cost in excess of £3million.
Existing collections rounds do not need to be changed.
Overall capacity at the kerbside for services users would not change (477 litres per week in total).
Increased capacity for recycling. 407 litres per week (up from 357 litres per week).
Reduced disposal capacity for residual waste. 70 litres per week (down from 120 litres per week). 70 litres per week of landfill capacity per household is in line with some of the best performing authorities such as Stockport, Trafford and Wigan.
2.3 Four pilot areas were selected based on officer knowledge of recycling performance,
population make-up and operational considerations. The four areas selected were Ridgehill (Stalybridge North), Mill Lane (Denton South), St. Albans (Ashton Hurst), and Richmond Park (Dukinfield). Selecting a variety of pilot areas with different populations and characteristics was important to ensure the learning from the pilot is broad-based. In total the 4 pilot areas make up 4,105 properties (4.3% of all properties in Tameside).
2.4 The pilot commenced on 18 November 2013 following an extensive communications and
engagement campaign in the affected areas.
3.0 BIN SWAP PILOT – EVALUATION 3.1 Results from the tracking of waste tonnages in the pilot areas is good. The table below
show that residual waste tonnages have dropped by approximately one quarter. Table 1: Tonnes landfill waste generated – weekly averages (up to end September 2014).
(Tonnes) Baseline Pilot period Difference % change
Richmond Park 5.11 3.61 - 1.50 - 29%
St. Albans 7.89 6.10 - 1.79 - 23%
Mill Lane 7.09 4.97 - 2.12 - 30%
Ridgehill 10.55 8.21 - 2.34 - 22%
Total 30.64 22.89 - 7.75 - 25%
3.2 No major operational pressures have been reported in the pilot areas regarding
contaminated bins, wrong bins presented, side waste (additional bags placed alongside the bin), fly-tipping or litter. There was a jump in new bin requests in the lead up to the launch of the pilots as households sought to ensure they had all disposal routes in place.
3.3 The results across the four pilot areas suggest a potential reduction in residual waste
tonnages of 25%. Based on current expected tonnages for residual waste across Tameside, and a charge of £288 per tonne (2014/15 rate), that is equivalent to a possible saving of £3 million in landfill costs and charges. (Note: reduction in residual waste tonnages does not automatically lead to immediate savings due to the complex nature of GMWDA contracts and commitments).
3.4 Listening to, and learning from, households in the pilot areas have been important to having
a clear understanding of the impact of the bin swap. As part of the evaluation of the bin swap pilot, a programme of engagement was undertaken with households in the 4 pilot areas. A team of council staff visited the four pilot areas over four days to ask residents a series of questions about their views of the bin swap. 711 survey forms were completed (17% of the number of households in the four areas). The aim of the engagement exercise was to get households views directly on what the bin swap meant to them. This information has been put alongside the waste collection tonnage data to give a fully rounded view of the impact of the pilots.
3.5 Below is a summary of the key findings from the analysis.
81% of households have an understanding of why Tameside Council have swapped the green and black bins. And 90% of households understand what they need to do.
65% of households say they were happy with the information they received from Tameside Council about the bin swap.
59% of households think that the bin swap is a good idea having had experience of it (compared to 46% who said it was a good idea when thinking back to the start of the pilot).
63% of households say they now recycle at every opportunity (compared to 47% who said that was their attitude to recycling before the bin swap).
68% of households say they found it very easy or easy adapting to the bin swap. 3.6 Households with 5 or more people in them, and households that had children aged under 3
years in them, saw slightly different results to the overall. That is, a lower percentage thought the bin swap was a good, and a lower percentage found it easy to adapt.
4.0 BIN SWAP PILOT – IMPACT AND LEARNING 4.1 The bin swap pilot has provided useful understanding of impact, and important learning,
that has been used to inform the proposal to roll out the approach across a wider area (should the Council decide to do this through this decision report).
Landfill / recycling. Swapping the back and green bins has had a demonstrable positive impact on the amount of waste put into the landfill / residual bin (reduced by approximately 25%) and overall recycling rates in each of the four areas (over 50% of waste recycled).
Waste disposal impacts. Overall capacity for the disposal of household waste is unchanged. Tracking data shows the amount of waste presented at the kerbside remains the same or slightly up. This suggests there are no significant issues with the need for excessive use of street / public bins, dumping or fly-tipping of waste, or the need for residents to take waste to the nearest Household Waste Recycling Centre (HWRC).
New bin requests. A bin-swap approach leads to a jump in the number of new bin requests as residents ensure they have the appropriate recycling bins once the capacity for disposing of residual waste is reduced. Analysis of the pilot information suggests the potential for approximately 10,000 new bin requests across Tameside should the bin swap be rolled out across the whole of the borough.
Households adapting to change. The results of the pilot area surveys show that just under 7 in 10 households found it easy to adapt to the bin swap. And just over 6 in 10 now recycle at every opportunity as a result of the bin swap. However alongside this a number of households raised concerns regarding how large families and families with children in nappies are able to cope with the reduced capacity to dispose of non-recyclable waste. Similar concerns were also raised by those with specific needs in terms of disabilities (i.e. disposal of sanitary products).
Exceptional circumstances – large families / children in nappies / use of sanitary products. A common theme in the feedback from service users has been the impact on households with specific needs. Particularly those with children in nappies and / or residents whose condition increases the need for the use of sanitary products. The roll out of the bin swap will carefully consider this impact and ensure appropriate support is put in place.
5.0 BIN SWAP – ROLL OUT – PHASE 1 5.1 Overall the bin swap pilot has been a success. It has achieved its aim of reducing the
amount of waste sent to landfill while having no major operational, environmental or service user impacts. Learning has been gained through undertaking a pilot supported by an evaluation process. Using the evaluation information summarised above it is now proposed to roll out the bin swap approach. Rolling out the bin swap will require a resource investment of both time and money in preparatory work and implementation activity.
5.2 It is proposed to roll out the bin swap on a phased basis. The first phase will go live in
week commencing 12 January 2015 in the 5 ward areas outlined below covering 26,282 properties (approximately one quarter of all domestic properties in Tameside).
Mossley – 5,371 properties.
Hyde Newton – 7,140 properties.
Stalybridge North – 4,040 properties.
Stalybridge South – 5,001 properties.
Ashton Waterloo – 4,730 properties. 5.3 Note: the 4 pilot areas will continue to operate bin swap. 5.4 Appendix 1 provides a map of the existing pilot areas and the proposed areas for the first
phase as outline above. Appendix 2 provides a summary project plan.
5.5 In order for the bin swap roll out to be successful there are a number of key considerations that will need to be thought through and detailed planning undertaken.
Communications and engagement.
Customer contact handling.
Operations (including new bin requests).
Costs and resources to support an effective implementation (on the principle of invest now to save on landfill and disposal costs in the future).
Wider social / equality impacts.
5.6 The most important of these is communication and engagement with the affected communities and service users.
5.7 Communications - A large number of households would need to be informed of the
proposed changes. A variety of channels are available to do this, e.g. website, bin app, Citizen, Twitter / Facebook, Tameside Advertiser, Tameside Radio. Given the number of households to be informed and the need to ensure the relevant information is received at the right time a mailshot direct to affected households will be used. The mailshot will include all the materials a household will need to help them adapt to the bin swap including bin stickers, guidance on what can/can’t be recycled and a new collection timetable. Appendix 3 provides a copy of the communications materials that will be used.
5.8 Engagement - Residents will need to be proactively engaged. This will be done in a
variety of ways. They include; taking the recycling trailer to relevant places such as town centres, shopping parades and supermarket car parks, door knocking in areas with low recycling rates and / or high levels of customer contact, and attendance at meetings of community groups and residents associations. Appendix 4 provides a summary of the proposed engagement plan. In the following weeks after the bin swap has gone live extra staff will follow the refuse vehicles on the rounds to identify households that are having problems adapting to bin swap with a view to answering questions and providing advice. A programme of pro-active engagement will need (temporarily) a team of staff larger than those currently working in Waste Services on education and enforcement. With this in mind staff from other teams, such as Neighbourhood Services and Environmental Enforcement, will be brought in for a time-limited period to undertake engagement activity.
5.9 Customer contact handling - A roll out of the bin swap will generate a spike in customer
contact, beginning at the time when publicity around bin swap commences and continuing throughout implementation. Predominantly the highest levels of contact regarding waste management and recycling are received by telephone via the corporate contact centre. In order to manage these high levels of contact and provide a positive customer experience additional staffing levels will be required on a temporary basis. It is vital to answer calls as quickly as possible in order not to exacerbate any negative responses from customers to this initiative. There are 30 dedicated telephone lines into the call centre and to give the least possible wait time for customers it is prudent to plan for sufficient staffing levels for all the lines to be in use simultaneously. Therefore 4 additional staff will be identified to support the existing call centre team for this first phase. The additional staff will be trained to ensure they have appropriate customer care and resilience skills. They will be located at their own desk with the telephony software on their PCs and only utilised if the call centre cannot handle the volume of calls. This will ensure the impact on their core work area is reduced as much as possible.
5.10 Operations (including new bin requests) - In week commencing 12 January 2015 there
will be a clear day in the affected areas when the black and green bins will be emptied together so that residents can begin to use the green bin for landfill waste and the black bin for glass, plastic and cans. There will be no brown bin collections in this week in order to free up capacity and vehicles to undertake the clear day. The following week (week commencing 19 January 2015) will see the first of the new collections. Analysis of the level of new bin requests from the pilots suggests there is the potential for approximately 10,000
new bin requests across Tameside should the bin swap be rolled out across the whole of the borough. This will be approximately 2,500 for this first phase of the roll out. The table below summarises the number of bins current in stock and on order.
Table 2: Bins in stock and on order
Number in stock Number on order
Green 1,372 5,000
Black 600 800
Blue 600 3,500
Brown 676 2,500
5.11 Costs. Below is a summary of the estimated costs to support a potential roll out of the bin
swap across the five areas in this first phase. Table 3: Estimated costs (£)
Phase 1
New bins (purchase, storage & distribution)
£ 62,500
Communications materials (two mailshot printed, enveloped and delivered / bin swap video /
calendars / stickers / leaflets / vehicle livery) £ 37,000
6.0 EQUALITY IMPACT ASSESMENT 6.1 An assessment of equalities impact has been undertaken as is appropriate with changes to
service provision such as this. A copy of the Equality Impact Assessment (EIA) is attached at Appendix 5.
6.2 The learning from the pilot, in particular the service user feedback, has highlighted the
following key considerations and actions regarding equalities.
Households with specific needs. An approach to exceptional circumstances will be developed to deal with those households where there is a genuine issue of capacity due to their specific circumstances. For example, a large number of children in nappies, or persons who’s condition increase the need for the use of sanitary products. A copy of the draft exceptional circumstances policy is attached at Appendix 6.
Pull Out and Return service. Swapping the black and green bins is not expected to have any direct impact on the Pull Out and Return service. Both in how it operates or the level demand for it. However it is important, and appropriate, to consider and ensure the service is provided to all who need it.
7.0 FUTURE PHASES 7.1 This Key Decision report seeks approval to proceed with a bin swap roll out on the basis
outlined above. It also seeks approval for future phases to be developed and agreed by the relevant Executive Member for Environmental Services (Cllr Catherine Piddington) and the
Assistant Executive Director for Environmental Services (Ian Saxon) based on evaluation of the first phase, operational considerations and resource availability.
8.0 RECOMMENDATIONS 8.1 As set out in the front of the report.
© Crown copyright and database rights 2014, Ordnance Survey 100022697
Proposed Roll Out AreasExisting Pilot AreasRural boundary
STALYBRIDGE SOUTH
STALYBRIDGE NORTH
MOSSLEY
HYDE NEWTON
ASHTON WATERLOO
APPENDIX 1
BIN SWAP - PHASE 1 - ROLL OUT PROJECT PLAN
w/c :
8-Dec-14
15-Dec-14
22-Dec-14
29-Dec-14
5-Jan-15
12-Jan-15
19-Jan-15
26-Jan-15
10th
11-12th 15th
(incl. stickers & new calendar)
1st co-mingled (BLACK)13
Bin clear week
1st landfill (GREEN)12
8
10 GO LIVE
9
Engagement activity
4 Operational planning
2nd letter to households
Communications / media
1st letter to households
5
Bin App / website update
New bins distributed
6
1
1 Key Decision
APPENDIX 2
11 Suport to residents
7
2
3
Dear resident Important changes to your refuse collection service During the last year we have been running 4 pilots of 4,500 homes in Tameside called “Bin Swap”. These pilots have been hugely successful and we have seen an increase in recycling rates by an average of 20%. Bin swap has shown that by working together we can cut landfill costs by as much as £3 million per year. This is money that we need to spend on essential services such as protecting vulnerable children, caring for the elderly, keeping our streets clean and tidy. Bin swap simply involves you swapping the use of the black and green bins which will give you more recycling capacity. Your collection day will not change. The amount of waste we collect from your property will not change. The frequency of your collections will not change. We will write to you again in January to confirm your swap over day. Remember your black bin will be used for recycling glass, plastic and cans. The green bin will be used for items that can’t be recycled – plastic food trays, yoghurt pots and carrier bags for example. The contents will go to landfill so please recycle as much as possible. There will be no change to either your blue (paper/cardboard/cartons) or brown (garden and food waste) recycling bins or collection cycle. We already know that almost half of the contents that currently go to landfill should be recycled. Our landfill bill is £3 million each year. We have to work together to recycle more, bring the amount of waste we send to landfill down – and avoid these landfill charges. If you don’t have the full range of recycling bins – brown, black and blue – please order online at www.tameside.gov.uk/recycling or contact us using the details above and we will deliver asap. If you think these changes will result in you requiring assistance to put your bin(s) out on collection day, please contact us to discuss your needs and to see whether our pull out and return service would be appropriate. A full list of what can be recycled is available on our website at www.tameside.gov.uk/recycling. We are keen to hear your views but would encourage you to try bin swap first. Our pilot areas showed that in the main initial concerns were about the size of the new landfill bin. By simply putting the right thing in the right bin and recycling more we were able to quickly resolve these
HAND DELIVERED
Place Directorate Ian Saxon Assistant Executive Director Environmental Services Council Offices, Wellington Road Ashton-under-Lyne, Tameside, OL6 6DL www.tameside.gov.uk/recycling twitter : @tmbc_waste Telephone 0161 342 8355 December 2014
APPENDIX 3
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concerns. In some exceptional circumstances – very large families or families with complex medical needs for example, we were able to work together to find a solution. We will be writing to you in January and that letter will provide you with the details to access a questionnaire to complete, which asks about your current recycling habits. You will be able to either complete this survey online or return a paper copy. Alternatively why not come and see us? We will be in your area on […date…] at […location…] from […times…], come and see us for more information about bin swap and to collect some free caddy liners. Don’t worry if you can’t make this event, visit www.tameside.gov.uk/binswap for details of others in your area. Yours sincerely
Ian Saxon Assistant Executive Director – Environmental Services
Did you know? The Government has severely cut the funding it gives us to provide services to our residents. Since 2010 we’ve had to cut £104million from our budget. By 2017 we have to cut an additional £38million. This will mean over £1,500 less per household less to spend on services and over £142million cut altogether. We want to make sure that despite our budget cuts we continue to make Tameside a place where people want to live and work – bin swap is a simple change that can save millions of pounds.
APPENDIX 3
2
Dear Resident Important changes to your refuse collection service I wrote to you in December to introduce the Bin Swap scheme which we are now ready to roll out in your area. Please leave your green and black bins out for collection on your usual collection day of the week commencing 12 January 2015. Once emptied you can then start putting the right items in the right bin. There will be no brown bin collections during this week. Remember – once your bins have been emptied during the week of 12 January, your black bin will be used to recycle glass, plastics and tin cans etc. Only waste that cannot be recycled in any of your other bins should be placed in the green bin – and these contents go to landfill at a cost of £300 per tonne so it’s never been more important to put the right thing in the right bin. The bin swap collections begin in your area on your usual day of collection the week commencing 19 January. Your collection day will not change. The amount of waste we collect from your property will not change. The frequency of your collections will not change. Bin swap simply involves changing the use of two of your bins to give you greater recycling capacity. We are keen to hear your views but would encourage you to try bin swap for a few weeks first. Our pilot areas showed that in the main initial concerns were about the size of the new landfill bin. By simply putting the right thing in the right bin and recycling more we were able to quickly resolve these concerns. In some exceptional circumstances – very large families or families with complex medical needs for example, we were able to work together to find a solution. You can access the survey online at www.tameside.gov.uk/binswap/survey. We have produced a brief video outlining our reasons for introducing bin swap – please do take a few minutes to watch it at www.tameside.gov.uk/binswap. Thank you for your assistance in working with the Council to protect vital frontline services. Yours sincerely
Ian Saxon, Assistant Executive Director – Environmental Services
HAND DELIVERED
DIRECTORATE OF PLACE Ian Saxon Assistant Executive Director Environmental Services Council Offices, Wellington Road Ashton-under-Lyne, Tameside, OL6 6DL www.tameside.gov.uk/recycling twitter: @tmbc_waste Telephone 0161 342 3941 January 2015
APPENDIX 3
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Key points to remember
• Are you ready to swap? Do you have all your recycling bins? You can order blue, brown or black bins online at www.tameside.gov.uk/recycling or by contacting us using the details at the top of this letter.
• Watch our short video at www.tameside.gov.uk/binswap which explains all you need to know about bin swap.
• Use the enclosed stickers to help you remember what to put in each bin.
• Present your green and black bins out for collection on your usual day of collection week
commencing 12 January. There will be no brown bin collections during this week.
• Once both bins have been emptied use your black bin to recycle glass, plastics and tin cans. Use your green bin for waste that cannot be recycled and must go to landfill.
• Take a look at the enclosed leaflet which explains what goes in each bin and has some handy frequently asked questions at the back.
• Alternatively let us know what you think at www.tameside.gov.uk/binswap/survey.
• Also find enclosed a calendar showing your collection dates – alternatively why not
download our free app? You get an alert to remind you what bins to put out for collection and can report any missed bins. Free from the Apple store or the Google Play Store.
By working together and putting the right thing in the right bin we can save
£3million a year
THANK YOU FOR RECYCLING!
APPENDIX 3
4
Thank you for recycling.
Recycle glass, cans and plastic bottles.
APPENDIX 3
5
www.tameside.gov.uk/recycling
Please recycle
WARNING!Contents will go to landfill
APPENDIX 3
6
BINSWAP
“we’re recycling your bins to help you recycle more”
General Waste
www.tameside.gov.uk/recycling
APPENDIX 3
7
Why recycle?Did you know it costs 10 times more to send waste to landfill than it does to recycle it?
8 4
We could buy you new bins to avoid the need to swap - but this would cost us £4 million.
This money is better spent on protecting vulnerable children and caring for the elderly.
Our bill to send waste to landfill is set to rise by £5 million if we do not change our recycling behaviour.
Currently almost of half of all waste sent to landfill could be recycled - by simply putting this waste into the right recycling bin we can save millions of pounds.
In October 2013 we began a “bin swap” pilot of 4,500 homes in Tameside.
The results are amazing and clearly show that by making a simple change we can all work together and increase our recycling rates by 20% - and reduce our landfill bill.
Bin Swap is simple - it involves changing what you put in your black and green bins.
Your black bin will be used for recycling glass, plastics, tin cans etc. The black bin has more capacity which will help you recycle more.
Your green bin will become your landfill bin and be used for waste that cannot be recycled. That’s very little these days - food trays, yoghurt pots, carrier bags, dog waste. The contents of this bin go to landfill and cost £300 per tonne.
A simple solution to a multi million pound problem!
APPENDIX 3
8
What goes in your black bin L VEHATELandfil l
Recycling
Plastic bottles Glass bottles and jars
Aerosol cans
Aluminium foil
Cans and tins
Did you know...recycling your glass and plastics saves £148 each year
Keep calm and GO GREEN
APPENDIX 3
9
What goes in your brown bin
Flowers, plants and leaves Small twigs and branches
Grass cuttings
Compostable bags
Uncooked and cooked food
L VEHATELandfi l l
RecyclingDid you know...Recycling in your brown bin saves £57 per year.
Keep calm and RECYCLE
APPENDIX 3
10
What goes in your blue bin
Drinks cartons Newspaper and Magazines
Paper
Cardboard
Junk mail
L VEHATELandfi l l
RecyclingDid you know...Recycling in your blue bin saves £90 per year.
Keep calm and AVOID LANDFILL
APPENDIX 3
11
What goes in your landfill bin L VEHATELandfill
RecyclingDid you know...the contents of this bin go to landfill and cost £300 per tonne? Have you recycled everything?
Plastic bags
Plastic food trays & Yoghurt pots
General waste Dog waste & nappies
Contact usTel: 0161 342 8355 Visit: www.tameside.gov.uk/recycling
Follow Tameside on Twitter @tmbc_waste or visit our Facebook page for updates, events and much more. www.facebook.com/tamesidecouncil
APPENDIX 3
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What are the results of the pilot?We selected 4 areas (4,500 homes) with mixed recycling results to pilot bin swap – two of the areas had high levels of recycling, two were below average and had high levels of recyclable waste in the general waste bin. Put simply, houses with low levels of recycling rates cost the taxpayer more money to dispose of their waste. The results in the pilot areas are amazing and show a 20% increase in recycling rates.
Why are you making this change?Did you know it costs 10 times more to send waste to landfill than to recycle it? If we do not change our disposal habits and continue to send large amounts of waste to landfill our costs will increase by £5 million. If this cost was spread across all households in Tameside it would be an increase of £50 per year to each household. We all need to work together to recycle more and safeguard our limited funds for vital services such as looking after vulnerable children and caring for the elderly.
My current general waste bin which is larger is full after a fortnight. How am I expected to manage with a smaller one?We have been piloting the bin swap for over a year. The households in the pilot areas have shown that by recycling more the smaller general household waste bin is adequate. This scheme works very successfully in neighbouring boroughs such as Stockport where they have smaller general waste bins, higher levels of recycling and smaller landfill bills.
This won’t work for me. Can I have a bigger/additional green bin or leave additional general waste alongside the bin on collection day?No. The principle of the flat lid and no side waste policy remains. Presenting extra waste to go to landfill would defeat the object of the bin swap. Non recycled waste now mainly consists of plastic packaging which can be easily crushed/weighed down to fit. Many other items which people throw away such as old clothes and household items could be recycled or taken to a charity shop.
We are a large family. How do we request a larger bin?The pilot areas included large families, many of whom also didn’t believe they could manage at the beginning. The pilot proved that if you recycle all you can and use the extra recycling capacity you will have enough general waste capacity. If you do find you have problems despite recycling all your waste then we will of course work with you to find a solution inspection and offer recycling advice.
Frequently Asked Questions:APPENDIX 3
13
What if I don’t swap bins and carry on using my black bin for my general waste?We hope we have explained above the many reasons why we all have to work together to send less waste to landfill. If you remain unconvinced please contact us so we can discuss. However if you do present your general waste in your black bin after bin swap has been introduced in your area or if you contaminate the other recycling bins with general waste we will not remove them.
Why can’t I recycle plastic wrappings in the general waste bin?We haven’t got an ethical sustainable aftermarket for plastic wrappings - but don’t worry this waste doesn’t go to landfill it will be used as fuel to generate electricity.
How much will the council save under this scheme?This depends on how much waste we divert from landfill. Landfill charges are currently £300 per tonne – that’s £3,000 for every full bin wagon of none recyclable waste. We know the disposal costs will increase by £5million if we do nothing – the more we recycle the more of this cost increase we can avoid.
I need additional recycling capacity – can I have more recycling bins?Yes you can have as many recycling bins as you require. Alternatively you can leave recyclable side waste alongside your bin on collection day. You can request new or additional recycling bins by using the app or the contact details in the letter.
You are reducing the service. What do I pay my council tax for?The service you receive is not decreasing – the number of collectors and vehicles remain the same as does the amount of waste we will remove from your property each week. We are carrying out more collections than ever – brown bins have increased to weekly and blue bins increased from monthly to 3 weekly. We will continue to collect weekly from every property. The amount of contribution a property in Council Tax Band A makes per year for refuse collection is 17p – and £1.45 per week to dispose of general waste to landfill.
Swapping bins is confusing. Why don’t you purchase new bins?To buy new bins would cost £4million. By swapping we are recycling the bins - its the most appropriate sensible solution. Please use the stickers we will provide to help avoid any initial confusion.
Will my collection days change?Your collection day will not change.
APPENDIX 3
14
BIN SWAP ROLL OUT - PHASE 1 - ENGAGEMENT PLAN
ASHTON WATERLOO HYDE NEWTON MOSSLEY STALYBRIDGE NORTH STALYBRIDGE SOUTH
Waterloo Primary St. Paul's Catholic Primary Livingstone Primary Silversprings Primary Academy Wild Bank Community
Cannon Burrows CofE Primary Flowery Field Primary Milton St. John's CofE Primary Arlies Primary Stalyhill Infants and Junior
St. Joseph's RC Primary Millbrook Primary St. Raphael's Catholic Primary
Micklehurst All Saints CofE Primary Buckton Vale Primary
Mossley Hollins High (Eco-school)
Friends of Waterloo Park Children 4 Most at Flowery Field Baden House - Scout / Guides Blandford Court Residents Assoc. Copley Leisure Centre - various groups
Althill Lane Residents Association Bennett Street Youth Centre Friends of Mossley Park Friends of Crowswood Millbrook Residents Association
Scout HQ (Cranbourne Road) Flowery Field Community Association Friends of Mossley Station Carrbrook Bowling Club Mottram Rd Allotments Association
Wilshaw House - deaf/visually impaired Flowery Field Social Committee Time of Your life Heyrod Residents Association Brushes Estate Management Board
The Cranberries Club Operation Farm (Hyde Park) Mossley Acton for the Elderly RASH Community Cards St Peter's Church Over 60's Club
Cycle Ops Claredon Square over 50s Mossley Blind Group Millbrook Primary Parents Group
St. Mary's Parish Church Mossley Civic Society St. George's Church Groups
Grafton Centre (older people) Micklehurst Residents Association Ridgehill Local Committee
Micklehurst Elderly Social Scene Mums & Tots / Friendship Group
- Supermarket concourses - Civic squares / town centres
- Shopping centes - Libraries (staff)
- Local shop parades - Children's Centres(staff)
- Market places - Gyms & sports centres (Sports Trust and private).
- PACT Meetings. - Community Notice Boards. Registered Social Landlord (RSL) networks
- Town Teams. - New Charter - Accent
- District Assemblies. - Regenda - Your Housing Group
- Hyde Newton Community Matters Newsletter. - Places for People
1
- People with limited English language skills - to be determined using Census Data.
STREETS / HOMES
(door knocking)
- Sports grounds (e.g. Hyde Utd, Stalybridge Celtic)
General communuications / engagement / messaging. E.g.
- High tonnages of residual waste - areas to be determined by Waste Services based on monitoring data.
- Vulnerable people - to be determined by Early Help (families) & Health Well Being (adults & older people)
Places where people congregate, or where there is high footfall and people passing. Caravan with a dedicated engagement team, or existing staff briefed
on messaging etc.
House to house engagemenet / door knocking in areas with high resdiual waste tonnages and/or areas where there maybe barries to adapting to the bin swap.
- Fire Officers (while doing Home Fire Risk Assessments).
APPENDIX 4
SCHOOLS
COMMUNITY GROUPS
PUBLIC PLACES
(passing traffic)
- Existing refuse / fly tipping issues - areas to be determined by Waste Services and Environmental Operations.
APPENDIX 5
BIN SWAP – EQUALITY IMPACT ASSESSMENT (EIA)
Subject WASTE BEHAVIOUR CHANGE – BIN SWAP FINAL EQUALITY IMPACT ASSESSMENT (EIA)
Service Unit Service Area Directorate
Waste Services Environmental Services Economic Growth, Investment & Sustainability.
EIA Start Date (Actual) EIA Completion Date (Expected) Completion Date (Actual)
October 2013 Not defined October 2014
Lead Contact / Officer Responsible Garry Parker
Service Unit Manager Responsible Garry Parker
EIA Group (lead contact first) Job title Service
Garry Parker Service Unit Manager Waste Services
Tracy Gallimore Waste Manager Waste Services
Simon Brunet Performance Manager Corporate Performance
James Smith Policy Officer Corporate Performance
Ian Saxon Assistant Executive Director Environmental Services
SUMMARY BOX
BACKGROUND & CONTEXT The Government have reduced Tameside’s spending by £38 million between April 2015 and March 2017. This is in addition to cuts of £104 million already imposed since 2010. At a time when the Council has to make significant financial savings it is essential that it examines critically it’s polices, procedures and services to ensure that it is meeting its statutory duties, and alongside this is using its resources effectively in order to achieve its savings targets. Waste Services currently have a target of achieving savings on the waste levy equating to £1million during 2014/15. A further £1 million are planned for 2015/16. By increasing the amount
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of waste that is recycled, and decreasing the amount of waste that is sent to landfill, it is possible to achieve savings. Disposal of waste to landfill currently costs £288 per tonne in 2014/15, rising to £294 per tonne in 2015/16. Ongoing consideration is given to what additional measures can be introduced to reduce reliance on costly landfill and make further savings on the waste disposal levy. For example, the bin swap pilot. Any changes made to the service offer around waste and recycling need to be based on community / service user involvement and engagement. Authorities with the highest recycling rates have achieved this through a number of initiatives. One approach has been a reduction in the capacity residents have to dispose of residual (non-recyclable) waste. In some cases this has been matched by an increase in the capacity residents have to dispose of recyclable waste. In July 2013 an Executive Decision was taken to give the go-ahead for a bin swap pilot in four areas of Tameside. Replacing the large 240 litre residual waste bins with new smaller 140 litre residual waste bins would have been costly and, while reducing residual waste capacity, it would not have increased recycling capacity. An alternative to this expensive cost was to switch the use of the existing bin stock. As such it was agreed that the existing green and black bins would be swapped. Four pilot areas were selected based on officer knowledge of recycling performance, population make-up and operational considerations. The four areas selected were; Ridgehill (Stalybridge North), Mill Lane (Denton South), St. Albans (Ashton Hurst) and Richmond Park (Dukinfield). Selecting a variety of pilot areas with different populations and characteristics was important to ensure the learning from the pilot is broad-based. In total the 4 pilot areas make up 4,105 properties (4.3% of all properties in Tameside). The pilot commenced on 18 November 2013. The results across the four pilot areas suggest a potential reduction in residual waste tonnages of 25%. Based on current expected tonnages for residual waste across Tameside and a charge of £288 per tonne (2014/15 rate) that is equivalent to a possible saving of £3 million in landfill costs and charges. IMPACT & LEARNING The bin swap pilot has provided useful understanding of impact, and important learning, that can be used to inform any future roll out of the approach across a wider area (should the Council decide to do this). • Landfill / recycling / savings. Swapping the black and green bins has had a demonstrable
positive impact on the amount of waste put into the landfill / residual bin (reduced by approximately 25%) and overall recycling rates in each of the four areas (over 50% of waste recycled). Reductions in landfill of this magnitude could potentially realise savings of up to £3 million per annum.
• Households adapting to change. The results of the pilot area surveys show that just under 7
in 10 households found it easy to adapt to the bin swap. And just over 6 in 10 now recycle at every opportunity as a result of the bin swap. However alongside this a number of households raised concerns regarding how large families and families with children in nappies are able to cope with the reduced capacity to dispose of non-recyclable waste. Similar concerns were also raised by those with specific needs in terms of disabilities (i.e. disposal of sanitary products).
• Exceptional circumstances – large families / children in nappies / use of sanitary
products. A common theme in the feedback from service users has been the impact on larger
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households with specific needs. Particularly those with children in nappies and / or residents who’s condition increases the need for the use of sanitary products. Any future roll out of the bin swap would need to carefully consider this impact and ensure appropriate mitigations are put in place.
MITIGATIONS The learning from the pilot, in particular the service user feedback, has highlighted the need to consider the following in terms of mitigations in response to the potential impacts regarding age and disability. • Households with specific needs. An exceptional circumstances policy will need to be
developed to deal with those households where there is a genuine issue of capacity due to their specific circumstances. For example, a large number of children in nappies, or persons who’s condition increase the need for the use of sanitary products. One possible approach is a process by which households such as these are able to apply for an extra bin. The application process could involve a home visit from a member of the Recycling Team who would provide advice on how to minimise non-recyclable waste and conduct a waste audit. If the audit identifies a genuine needed for an additional bin one could be issued. The extra bin would be clearly marked so that other residents in the local area (and the waste crews) know that the bin is an authorised additional bin provided following an audit, and under limited exceptional circumstances.
• Pull Out and Return service. Swapping the black and green bins is not expected to have
any direct impact on the Pull Out and Return service. Both in how it operates or the level demand for it. However it is important, and appropriate, to consider and ensure the service is provided to all who need it.
Section 1 - Background
BACKGROUND
The Government have reduced Tameside’s spending by £38 million between April 2015 and March 2017. This is in addition to cuts of £104 million already imposed since 2010. At a time when the Council has to make significant financial savings it is essential that it examines critically it’s polices, procedures and services to ensure that it is meeting its statutory duties, and alongside this is using its resources effectively in order to achieve its savings targets. Waste Services currently have a target of achieving savings on the waste levy equating to £1million during 2014/15. A further £1million are planned for 2015/16. By increasing the amount of waste that is recycled, and decreasing the amount of waste that is sent to landfill, it is possible to achieve savings. Disposal of waste to landfill currently costs £288 per tonne in 2014/15, rising to £294 per tonne in 2015/16. Major changes to our domestic waste collection arrangements have already been made over recent years and these have significantly improved our recycling performance. Switching to managed (alternate weekly) collections reduced the disposal capacity available for residual domestic waste for all residents across the borough, whilst increasing the overall capacity for disposal by increasing recycling capacity. September 2012 saw the introduction of weekly food and garden waste collections to all properties, including 30,000 properties not previously serviced by
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the brown bin collection scheme. These changes have led to a sustained recycling rate of nearly 40% being achieved through 2013/14 and into 2014/15. Ongoing consideration is given to what additional measures can be introduced to reduce reliance on costly landfill and make further savings on the waste disposal levy. For example, the bin swap pilot. Any changes made to the service offer around waste and recycling need to be based on community / service user involvement and engagement. Authorities with the highest recycling rates have achieved this through a number of initiatives. One approach has been a reduction in the capacity residents have to dispose of residual (non-recyclable) waste. In some cases this has been matched by an increase in the capacity residents have to dispose of recyclable waste. In 2013 analysis of the contents of black residual waste bins across Tameside indicated that in excess of 40% of the contents should not have been in the black bin but should have been in the blue, brown or green recycling bins. This suggested an approach of capacity re-adjustment could work for Tameside. In July 2013 an Executive Decision was taken to give the go-ahead for a bin swap pilot in four areas of Tameside. Replacing the large 240 litre residual waste bins with new smaller 140 litre residual waste bins would have been costly and, while reducing residual waste capacity, it would not have increased recycling capacity. An alternative to this expensive cost was to switch the use of the existing bin stock. As such it was agreed that the existing green and black bins would be swapped.
(litres) Pre-pilot Pilot Change
RESIDUAL 120 70 - 42% Garden / food 240 240 No change Paper / card 47 47 No change
Glass / plastic / cans 70 120 + 71% RECYCLATE 357 407 + 14%
TOTAL 477 477 No change Four pilot areas were selected based on officer knowledge of recycling performance, population make-up and operational considerations. The four areas selected were;
• Ridgehill (Stalybridge North) • Mill Lane (Denton South) • St. Albans (Ashton Hurst) • Richmond Park (Dukinfield)
The pilot commenced on 18 November 2013. Selecting a variety of pilot areas with different populations and characteristics was important to ensure the learning from the pilot is broad-based. In total the 4 pilot areas make up 4,105 properties (4.3% of all properties in Tameside).
Properties Characteristics (predominant)
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St. Albans 1,236 Not deprived. Higher BME. Semis & detached. Older. Larger households. Private owned.
Richmond Park 670 Not deprived. White. Detached. Younger & children. Larger households. Private owned.
Ridgehill 1,309 Deprived. White. Semis & terraces. Younger. Larger households. Social rented.
Mill Lane 890 Deprived. White. Semis. Older. Smaller households. Social rented.
Total 4,105 4.3% of properties in Tameside
In advance of the start of the pilot a communications campaign was undertaken to notify residents in the pilot areas of the planned change to their waste collection arrangements. This included; two separate leaflet drops to all affected households, articles in the local newspaper, updated collection schedules on the bin app and website, the recycling awareness trailer visiting the four pilot areas in advance of the start date, new bins provided where needed and liaison with community groups in each area. Inevitably the change lead to a spike in customer contact but quickly returned to normal manageable levels. Section 2 – Issues to consider & evidence base
ISSUES TO CONSIDER
PROTECTED CHARACTERISTICS / HOUSEHOLD MAKE-UP Below is a summary of which of the protected characteristics change to waste collection and disposal arrangements are relevant to and there is a potential impact where mitigation should be considered.
Protected characteristic Relevance / Impact
Age Yes – young children in nappies (i.e. capacity to dispose of disposable nappies).
Ethnicity No
Disability Yes – continence issues (i.e. capacity to dispose of sanitary products). Note : non-clinical waste.
Gender No
Sexual orientation No
Religion & belief No
Pregnancy & maternity Yes – young children in nappies (i.e. capacity to dispose of disposable nappies).
Gender re-assignment No
Marriage & civil partnership No Note : the issues regarding disability are related to disposal via the normal residual waste stream. Those residents on a clinical / medical waste collection will be unaffected.
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Waste collection is a service that is relevant to households rather than individuals. Assigning a protected characteristic to a household isn’t appropriate in that those characteristics are specific to individuals. The data below provides some key characteristics for households in the pilot areas and Tameside as a whole. Source : Census 2011
Average household
size
% of households
with 5 or more
people
% of households
with dependent children aged
0-4 years
% people from BME
background
% people with a
disability
% households
in deprivation
(1) (2) (3) St. Albans 2.6 9% 10% 26% 7% 18%
Richmond 2.7 7% 12% 8% 6% 13%
Mill Lane 2.2 5% 9% 2% 14% 28%
Ridgehill 2.5 8% 14% 5% 11% 22%
Total pilot 2.5 7% 11% 12% 10% 22%
Tameside 2.3 6% 12% 9% 11% 23% (1) – as a proxy for under 3 years of age. (2) – Census 2011 definition (life limited a lot). (3) – Census 2011 definition (2 deprivations factors). Pull out & return Tameside Council provides a ‘pull out & return’ service for those households who have difficulty taking their bin to the kerb-side. A member of the bin crew pulls out the residents bin from within the bounds of their property and then returns it back to its location. In order to receive this service an assessment is undertaken by an Environmental Services Officer. 2,917 households in Tameside receive a ‘pull out & return’ (4% of all households). Of which 147 are in the pilot areas (3% of households).
• St. Albans – 10 (1%). • Richmond Park – 6 (1%). • Mill Lane – 80 (9%). • Ridgehill – 51 (4%). • Pilot areas in total – 147 (4%) • Tameside – 2,917 (3%).
KEY DRIVERS The Government have reduced Tameside’s spending by £38 million between April 2015 and March 2017. This is in addition to cuts of £104 million already imposed since 2010. At a time when the Council has to make significant financial savings it is essential that it examines critically it’s polices, procedures and services to ensure that it is meeting its statutory duties, and alongside this is using its resources effectively in order to achieve its savings targets. Waste Services currently have a target of achieving savings on the waste levy equating to £1million during 2014/15. A further £1million are planned for 2015/16. By increasing the amount of waste that is recycled, and decreasing the amount of waste that is sent to landfill, it is possible to achieve savings. Disposal of waste to landfill currently costs £288 per tonne in 2014/15, rising to
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APPENDIX 5
£294 per tonne in 2015/16. Major changes to our domestic waste collection arrangements have already been made over recent years and these have significantly improved our recycling performance. Switching to managed (alternate weekly) collections reduced the disposal capacity available for residual domestic waste for all residents across the borough, whilst increasing the overall capacity for disposal by increasing recycling capacity. September 2012 saw the introduction of weekly food and garden waste collections to all properties, including 30,000 properties not previously serviced by the brown bin collection scheme. These changes have led to a sustained recycling rate of nearly 40% being achieved through 2013/14 and into 2014/15. Ongoing consideration is given to what additional measures can be introduced to reduce reliance on costly landfill and make further savings on the waste disposal levy. For example, the bin swap pilot. Any changes made to the service offer around waste and recycling need to be based on community / service user involvement and engagement. BENCHMARKING Below is a summary of the final year recycling rates for Greater Manchester (GM) authorities in 2012/13.
Local authority 2012/13 recycling rate
2012/13 GM rank
Bolton 30.72% 9
Bury 43.03% 4
Manchester 36.79% 6
Oldham 35.96% 7
Rochdale 33.37% 8
Salford 29.23% 10
Stockport 60.97% 1
Tameside 37.04% 5
Trafford 47.90% 3
Wigan 48.52% 2 (Note : verified data for all authorities for 2013/14 is not available yet) Across the Greater Manchester local authorities a number of changes are planned in 2014/15 to waste collection and recycling services. A summary of the types of changes being considered is provided below.
• Investing in increased enforcement activity with some authorities looking to focus this specifically on poor performing areas. Although enforcement can lead to improvements in areas such as contamination and side-waste it is unlikely to make a significant impact on the amount of waste sent to landfill.
• Purchasing new smaller bins for residual waste. This approach could have an impact on the amount of waste sent to landfill but there is a significant cost implication of purchasing new
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bins for every household in a local authority area, and the overall capacity a household has to dispose of waste is reduced.
• Increasing the frequency of recycling bin collections. Unless there is an issue with the current capacity households have to dispose of recyclable materials this is unlikely to impact on the amount of waste sent for recycling as it is doesn’t have a ‘disruptive element’ that encourages behaviour change.
• Reducing the frequency of residual bin collections. This approach has the ‘disruptive element’ need to encourage behaviour change but also reduces the weekly capacity available overall to dispose of waste.
• Investing in increased engagement activity with a range of options including ward level targets linked to community leadership, local campaigns targeting specific areas and incentive / rewards schemes.
Following approval at Bury Council's cabinet meeting on 16 July 2014, changes to household waste kerbside collection service commenced from Monday 6 October 2014. The changes are designed to boost Bury's recycling rate and save more than £800,000 per year. The key element of the changes is for the residual / non-recyclable waste bin to be collected once every 3 weeks instead of 2 weeks. FINANCIAL CONSIDERATIONS See ‘key drivers’ above. WASTE TONNAGES / RECYCLING RATES / NEW BIN REQUETS Baselines were calculated for each of the four waste streams for the pilot areas. Results from the tracking of waste tonnages in the pilot areas is good. The tables below show that residual waste tonnages have dropped and recycling rates have increased in all four of the pilot areas. The table below summarise the weekly average tonnes of landfill waste generated across the 4 pilot areas based on tracking data from the start of the pilot in November 2013 to the end of September 2014.
(tonnes)
(weekly average) Baseline
Current running average
Difference % change
Richmond Park 5.11 3.61 - 1.50 - 29% St. Albans 7.89 6.10 - 1.79 - 23%
Haughton Green 7.09 4.97 - 2.12 - 30% Ridgehill 10.55 8.21 - 2.34 - 22%
Total 30.64 22.89 - 7.75 - 25% No major issues have been reported in the pilot areas regarding contaminated bins, wrong bins presented, side waste (additional bags placed alongside the bin), fly-tipping or litter. The results across the four pilot areas suggest a potential reduction in residual waste tonnages of 25%. Based on current expected tonnages for residual waste across Tameside and a charge of £288 per tonne (2014/15 rate) that is equivalent to a possible saving of £3 million in landfill costs
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and charges. In the 8 weeks since the notification of the bin swap pilot, 329 new bins were requested across the four areas (in total). On average that is 41 new bin requests per week (over the 8 week period) compared to a pre-pilot baseline of 2 new bin requests per week. The vast majority of the 329 new bin requests were for green and brown. This suggests two things. Households who weren’t recycling glass / plastic / cans who now need a green bin for their residual waste. And households that were putting food waste in the black bin (residual) and now need the space in the green (residual) so requested a brown to dispose of their food waste. Analysis of the pilot information suggests the potential for approximately 10,000 new bin requests across Tameside should the bin swap rolled out across the whole of the borough. This would equate to up to an estimated £250,000 to purchase, store and distributed the additional bins. CONSULTATION & ENGAGEMENT / SERVICE USER FEEDBACK Listening to, and learning from, households in the pilot areas is key to having a better understanding of the impact of the bin swap. As part of the evaluation of the bin swap pilot a programme of engagement has been undertaken with households in the 4 pilot areas. A team of council staff visited the four pilot areas over four days to ask residents a series of questions about their views of the bin swap.
• Ridgehill (Stalybridge North) – 23 June 2014 (morning / afternoon). • Mill Lane (Denton South) – 24 June 2014 (morning / afternoon). • Richmond Park (Dukinfield) – 25 June 2014 (afternoon / evening). • St. Albans (Ashton Hurst) – 26 June 2014 (afternoon / evening).
711 survey forms were completed (17% of the number of households in the four areas). The aim of the engagement exercise was to get households views directly on what the bin swap meant to them. Did they understand why the pilot was taking place, and what they needed to do? How well were they able to adapt to the change? Has the bin swap altered their approach to recycling? Below is a summary of the key findings from the analysis.
• 81% of households have an understanding of why Tameside Council have swapped the green and black bins. And 90% of households understand what they need to do.
• 65% of households say they were happy with the information they received from
Tameside Council about the bin swap. • 59% of households think that the bin swap is a good idea having had experience of it
(compared to 46% who said it was a good idea when thinking back to the start of the pilot). • 63% of households say they now recycle at every opportunity (compared to 47% who
said that was their attitude to recycling before the bin swap). • 49% of households say they recycle a lot more or a little more than before the bin swap.
50% of households say they recycled no more or no less than before. However half of these households were already recycling at every opportunity.
• 68% of households say they found it very easy or easy adapting to the bin swap.
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APPENDIX 5
• 34% of households feel there is not enough capacity to dispose of non-recyclable waste and expressed views that the green bin should be larger and/or collected more frequently. (Note: this is drawn from general comments rather than the fixed questions so is based on views coded against themes).
The average household size in the survey sample is 2.7 which compares to 2.5 for the pilot areas in total and 2.3 for Tameside overall. 77 households had 5 or more people in them. The most notable difference in the results for this sub-sample is the percentage who found it very easy or easy to adapt to the bin swap.
• 48% of households with 5 or more people found it very easy or easy to adapt to the bin swap. Compared to 68% for the whole sample.
80 households had children aged under 3 years in them. The most notable difference in the results for this sub-sample is the percentage who think the bin swap is a good idea and the percentage who found it very easy or easy to adapt to the bin swap.
• 49% of households with children aged under 3 think it is a good idea. Compared to 59% for the whole sample.
• 52% of households with children aged under 3 found it very easy or easy to adapt to the bin swap. Compared to 68% for the whole sample.
Bin swap survey – summary of results to key questions.
% of households Richmond St. Albans
Mill Lane Ridgehill Total
Q1 Understanding of why
Tameside Council swapped the green and black bins.
84% 82% 76% 81% 81%
Q2 Satisfied with the
information provided about the bin swap by Tameside
Council. 62% 64% 63% 70% 65%
Q 3/6
Bin swap is a good idea
(Start of bin swap)
55% (44%)
66%
(51%)
62%
(49%)
55%
(43%)
59%
(46%)
Q 4/7
Recycle at every opportunity.
(Before bin swap)
65% (44%)
67%
(51%)
61%
(47%)
60%
(44%)
63%
(47%)
Q8 Recycle more now,
compared to before the bin swap
56% 44% 50% 48% 49%
Q9 Easy to adapt to the bin
swap. (Very easy & easy
combined). 65% 69% 73% 65% 68%
Average household size (sample) 2.8 3.0 2.3 2.9 2.7 Average household size (area) -
proxy 2.7 2.6 2.2 2.5 -
Surveys completed (sample size) 162 185 177 187 711
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Total households in the area 670 1,236 890 1,309 4,105
Service user feedback was also analysed from other sources such as complaints made to the Council and general contact via Customer Services, the call centre and website (CRM – Customer Relationship Management channel). 29 formal complaints were received specifically related to the bin swap.
LIST OF EVIDENCE SOURCES
The following data and information sources have been used in the development of this Equality Impact Assessment (EIA).
• Small area data from Census 2011 & NOMIS (Office for National Statistics).
• Tameside Council systems – data / information regarding tonnages of waste collected, service requests
• Geographic Information Systems (GIS).
• Benchmarking & engagement with key partners (Greater Manchester Waste Disposal
Authority - GMWDA) and other Councils in Greater Manchester.
• Resident feedback from bin swap surveys undertaken in the four pilot areas, and service user comments via other channels such as complaints and customer services (helpdesk and CRM – Customer Relationship Management).
• Equality Act 2010.
Section 3 – Impact
IMPACT
Protected characteristic Impact Relevance / Impact
Age Possible indirect impact.
Young children in nappies (i.e. capacity to dispose of disposable nappies).
Pregnancy & maternity
Possible indirect impact.
Young children in nappies (i.e. capacity to dispose of disposable nappies).
Disability Possible indirect impact.
Yes – continence issues (i.e. capacity to dispose of sanitary products). Note : non-clinical waste.
Ethnicity No direct impact. No
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Gender No direct impact. No
Sexual orientation No direct impact. No
Religion & belief No direct impact. No
Gender re-assignment No direct impact. No
Marriage & civil partnership No direct impact. No
Note: the issues regarding disability are related to disposal via the normal residual waste stream. Those residents on a clinical / medical waste collection will be unaffected. The bin swap pilot has provided useful understanding of impact, and important learning, that can be used to inform any future roll out of the approach across a wider area (should the Council decide to do this). • Landfill / recycling / savings. Swapping the black and green bins has had a demonstrable
positive impact on the amount of waste put into the landfill / residual bin (reduced by approximately 25%) and overall recycling rates in each of the four areas (over 50% of waste recycled). Reductions in landfill of this magnitude could potentially realise savings of up to £3 million per annum.
• Households adapting to change. The results of the pilot area surveys show that just under 7
in 10 households found it easy to adapt to the bin swap. And just over 6 in 10 now recycle at every opportunity as a result of the bin swap. However alongside this a number of households raised concerns regarding how large families and families with children in nappies are able to cope with the reduced capacity to dispose of non-recyclable waste. Similar concerns were also raised by those with specific needs in terms of disabilities (i.e. disposal of sanitary products).
• Exceptional circumstances – large families / children in nappies / use of sanitary
products. A common theme in the feedback from service users has been the impact on larger households with specific needs. Particularly those with children in nappies and / or residents who’s condition increases the need for the use of sanitary products. Any future roll out of the bin swap would need to carefully consider this impact and ensure appropriate mitigations are put in place.
Section 4 – Proposals & Mitigation
PROPOSALS & MITIGATION
The learning from the pilot, in particular the service user feedback, has highlighted the need to consider the following in terms of mitigations in response to the potential impacts regarding age and disability. • Households with specific needs. An exceptional circumstances policy will need to be
developed to deal with those households where there is a genuine issue of capacity due to their specific circumstances. For example, a large number of children in nappies, or persons
12
APPENDIX 5
who’s condition increase the need for the use of sanitary products. One possible approach is a process by which households such as these are able to apply for an extra bin. The application process could involve a home visit from a member of the Recycling Team who would provide advice on how to minimise non-recyclable waste and conduct a waste audit. If the audit identifies a genuine needed for an additional bin one could be issued. The extra bin would be clearly marked so that other residents in the local area (and the waste crews) know that the bin is an authorised additional bin provided following an audit, and under limited exceptional circumstances.
• Pull Out and Return service. Swapping the black and green bins is not expected to have
any direct impact on the Pull Out and Return service. Both in how it operates or the level demand for it. However it is important, and appropriate, to consider and ensure the service is provided to all who need it.
Section 5 – Monitoring
MONITORING PROGRESS
Garry Parker – Service Unit Manager – Waste Services. Tracy Gallimore – Service Manager – Waste Services.
Issue / Action Lead officer Timescale
Develop an exceptional circumstances policy for households with specific needs.
Garry Parker / Tracy Gallimore
Before any roll out of the bin swap goes live.
Ensure the pull out and return service is available to all households that need it.
Garry Parker / Tracy Gallimore Ongoing.
Monitor and review complaints, service requests, customer contact to identify any issues arising out of any bin swap roll out.
Garry Parker / Tracy Gallimore
Ongoing from the commencement of any roll out of the bin swap.
Sign off
Signature of Service Unit Manager Date
Garry Parker
tbc
Signature of Assistant Executive Director Date
Ian Saxon
tbc
13
TAMESIDE COUNCIL
EXCEPTIONAL CIRCUMSTANCES POLICY
The recycling and refuse collection system currently provided by Tameside Council will work well for the majority of people. Having stated that we recognise that different families present different circumstances and we recognise that a minority of those families will require extra capacity for the disposal of their landfill waste.
We have developed an exceptional circumstances policy to help us assist with providing the right service to those families.
The policy is as follows:
If you live in a large household (6 or more residents) or if you put healthcare waste such as swabs or dressings, incontinence pads or stoma bags in your landfill bin and you need more room to store your waste, please make contact with our Waste Team so we can assess your requirements.
To qualify for additional landfill disposal capacity you must be able to demonstrate that you have 6 or more residents permanently residing in the property, or you have healthcare waste as described above.
If none of the above applies, but the service user still feels they are unable to cope with the landfill capacity provided, we can provided the service user with a Waste Diary for one week. This will assist an officer with assessing the disposal requirements and areas where assistance can be provided.
When the Waste Diary has been completed an officer will visit the applicant’s property and perform a waste audit at the applicant’s home to determine whether or not extra capacity for landfill waste will be provided.
APPENDIX 6
1
TAMESIDE COUNCIL
WASTE DIARY - WEEK
• Make a note of each type of waste that you put in your green wheelie bin • You will see which items you can recycle and this will reduce the amount of waste you throw away. • Think about the waste you put out for collection and consider what can be reused and recycled.
Type of Waste Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Newspapers and magazines
Cardboard
Drinks cartons
Glass bottles and jars
Food tins and drinks cans
Aerosols
Aluminium foil or foil trays
Plastic Bottles
Food Waste
Garden Waste
Nappies/incontinence waste
Plastic packaging / plastic trays
Other
APPENDIX 6
2
APPLICATION FORM FOR EXTRA CAPACITY FOR NON-RECYCLABLE WASTE
If you live in a large household (6 residents or more) or you put healthcare waste in the green wheelie bin , please complete all parts of the form below, sign it and send it back to the address below. You do not need to complete your waste diary.
If neither of the options above apply to you, you can still fill in the form, then sign it and return it with your completed waste diaries.
Section A
Title: ……………… First names: ………………………………………………………………….
Surname: ………………………………………………………………………………………………
Your address including postcode: ……………………………………………………………………………………………………….
………………………………………………………………………………………………………
………………………………………………………………………………………………………
Telephone number (day) …………………………………………………………………………………………………………………….
Telephone number (evening) ……………………………………………………………………………………………………………..
Mobile number (day) ………………………………………………………………………………………………………………………….
E-mail address (day) …………………………………………………………………………………………………………………………
Section B
Apart from you please list all the residents who live permanently at the address you have given in Section A
FULL NAME UNDER 18?
1. …………………………………………………………………………… Yes/No
2. ………………………………………………………………………….. Yes/No
3. ………………………………………………………………………….. Yes/No
4. …………………………………………………………………………… Yes/No
5. …………………………………………………………………………… Yes/No
6. …………………………………………………………………………… Yes/No
APPENDIX 6
3
7. …………………………………………………………………………… Yes/No
8. …………………………………………………………………………… Yes/No
9. …………………………………………………………………………… Yes/No
10. …………………………………………………………………………… Yes/No
Section C
Do you think there are specific reasons that affect the amount of waste produced in your household? For example:- children in nappies, pets, medical conditions. Please explain brief.
…………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………
Section D
Do you use any of the services listed to reduce the amount of waste that you put in your green wheelie bin?
Please circle the ones that apply:
Brown wheelie bin Yes/No
Blue wheelie bin Yes/No
Black wheelie bin Yes/No
Recycling site or household waste recycling centre Yes/No
I understand that the answers I have provided will determine whether or not I am given extra capacity for non-recyclable waste
• I understand that before Tameside MBC can provide my household with additional capacity, an officer will visit my home to carry out a waste audit.
• The waste audit is not applicable to household with 6 people or more and for households with healthcare waste.
Signed ……………………………………………………………………. Dated ………………….
Please return to:-
Waste/Recycling Enforcement Services, Tameside MBC, Tame Street, Stalybridge, SK15 1ST
APPENDIX 6
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