UNEMPLOYMENT IN COLLEGE GRADUATESA Segmented Solution to a Segmented Problem

Prepared By:Peter Betto

Joshua SiemonAnthony DascenzaAmanda SheltonAshley Tomasello

April 2014

Date: April 15, 2014To: Mr. Ferguson From: Peter Betto, Anthony Dascenza, Joshua Siemon, Amanda Shelton, Ashley Tomasello Subject: The Changing Job Market

Today’s job market is not an easy thing to navigate. Many college graduates are finding it very confusing. Many are unable to find jobs, and do not know exactly what they should be doing to promote themselves. They do not have a good feel for what they are should be doing.

Most people feel that getting a job is not about what you know but whom you know. It turns out in the end that both are rather important. Many people feel that because of this that an internship or prior work experience are just a waste of time since they do not have any connections. Little do they know this helps them look good, and ultimately helps them in the networking area. Of course with networking comes the idea of communication, and if students have the skill needed to effectively communicate with others in order to get a job. Communication skills are also shown on a resume and through cover letters. Can a student project his or herself well on paper? Are they able to communicate effectively in person? Then questions arise on education. Was high school helpful at all? Does your college education ultimately determine a students’ status in the work place?

Our report focus on the areas mentioned above and how a student can improve them. It also assures a student that they have the means necessary to find a job. That this job market is not as scary and misleading as it may be and with a little hard work it is possible to find the job a student may be looking for.

Sincerely,

Peter Betto, Anthony Dascenza, Joshua Siemon, Amanda Shelton, Ashley Tomasello

Enclosure: Report

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Letter of Transmittal

Table of Contents

Introduction i

Who and What You Know or:

The Difference between Employment and Unemployment 6

The Benefits of Internship: Why Students are Not Wasting Their Time…………………….7

The Benefits………………………………………………………………………………7

Is This Career the Right Fit?............................................................................................7

Networking……………………………………………………………………...………..7

Hands-on Experience…………………………………………….…………..…………..8

Future Employment Opportunities……………………………………………………..8

Résumés and the Interview Process:

The Keys to Securing Employment Post-College…………………………………...………….9

The Power of a Detailed Résumé………………………………………………………..9

A Successful Job Interview Leads to a Successful Job……………………………….10

The Development and Requirement of Communication in the Workplace...………………12

The Importance of a Degree……………………………………………………………12

Children Then and Now………………………………………………………………..12

Communication in Interviews………………………………………………………….13

High School: Does it Prepare You Enough for College?..........................................................14

Is High School Enough………………………………………………………………....14

What Does it Mean to Have a Degree………………………………………………....15

Summary.......................................................................................................................................17

Appendix………………………………………………………………………………………...18

Works Cited……………………………………………………………………………………..19

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List of Illustrations

References……………………………………………………………………………………….21

FIGURES

Figure 1: Resume Do's and Don'ts.............................................................................................11Figure 2: Process of Obtaining a Job.........................................................................................11Figure 3: Classroom Survey Results..........................................................................................15

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Statement of Problem

The rapid growth of the job market deems it difficult for college graduates to determine their placing in the changing market. Students have a very unsteady and unstable feel for what employers are looking for.

Purpose and Scope of Work

The purpose of this report is to determine how students can use the skills they possess to obtain successful results in the rapidly changing job market. Many things have altered the job market in past years. One tremendous change in the job market is that women weren’t always involved. Another change occurred when laws were instilled to halt hiring of underage workers, and forcing children to go to school instead of work. It will also be necessary to inform upon how these skills could be strengthened to enhance better results within the job market. Along with enhancing, this report will also be used to better inform students on what tools they might like to have to become successful in the job market.

Background

Children were initially considered to be cheap labor. Many child labor laws have gone into effect over the past century, most limiting the age, wage, and amount of hours that minors can work.

Initially, children would work extremely long days for little to no pay. The laws have changed quite a bit as children under 14 are not allowed to be working. 16 is the minimum age to be a full-time worker. Also, children under 16 cannot work in environments deemed hazardous by the Secretary of Labor.

Sources and Methods of Data Collection

Interviews and surveys with multiple students will help prove the statement of problem and serve as a primary source of data collection. This includes students who have graduated and also those who are currently in school. We will focus on questions of post-graduation and also internship opportunities that students have had. Articles are another form of research that will help in explaining this issue. Articles will inform us of how the job market is reacting to graduating students today and what they are really looking for.

Definitions

Industrial revolution: According to dictionary.com, the totality of the changes in economic and social organization that began about 1760 in England and later in other countries, characterized

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Introduction

chiefly by the replacement of hand tools with power-driven machines, as the power loom and the steam engine, and by the concentration of industry in large establishments. When this revolution happened it made company’s able to lay off a lot of their workforce since they could get everything or nearly everything done by machinery.

Communication: People who can express themselves clearly and positively, both verbally and in writing. Having good communication skills in the workplace is all about being able to convey information to people clearly and simply, in a way that means things are understood and completely efficiently.

Urbanization: Merriam Webster defines urbanization as the process by which towns and cities are formed and become larger as more and more people begin living and working in central areas

Limitations

Due to the size of our group, scheduling a time when all of us can be in the same room together is limited. Therefore, we are somewhat limited to the use of Google Docs in order to write the paper, using the chat feature to bounce ideas off of one another. Another limitation we have is being able to find large amounts of data on our chosen subject. The basis of our report is are major factors that contribute to the job market, but there may not be much data recording how these factors contribute. Small studies and surveys could be found to write an accurate report though.

Report Organization

Finding jobs when you are fresh out of college is not always easy. To begin with, many people believe when you are looking for a job it is about who you know and also what you know. Of course knowledge is needed on the area of business, but if you know someone in the field you are applying for it makes things a lot easier. Students also have an advantage if they have worked in the field prior and know persons who are developed in that area of work. Knowing people is not the only question students ask themselves before looking for a career.

Internships are large contributing factors in the job search when a student is freshly graduated. Some persons have come to the understanding that internships give you hands-on experience in the necessary field you want to work in. Students also wonder if employers are more likely to hire those who have decided to intern during their college experience. Could students possibly be wasting money on an internship that may not benefit them in the future?

Another large question that has arisen in the job world is whether or not students need to be effective communicators in the work environment? And along with that question does college prepare you for being an efficient communicator, especially in the job interview process? Many students are questioning the interview process and the selling of oneself. They want to know what things are important when you are in an interview and how you obtain the necessary skills.

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It is difficult to know as a student what employers are looking for in a employee. Do all businesses want people that know how to communicate with others or are they more focused on the skills the student learned in college? Before a student even gets an interview with a company they most always have to submit a resume to the company. How important is a resume to a company? Students often do not know what to put on a resume to sell oneself in the best way possible.

The last factor that we want to mention in our proposal is the amount of education prior to getting a job, the big question being, does high school prepare you for the job market as much as colleges? In this job market, not everyone can have the best of the best. We also need people to work the low-end jobs to make the world go round. So does that mean there are possibly more jobs requiring a high school diploma compared to a college diploma? Than also, what do college diplomas do for you? How can something so small be so important to others? The last question that needs to be asked for students who are worried about finding a job once they are done is, do you really need a college degree to get a career?

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People say that it is not only the information that you have gained over the years that will land you a job in the current job market, but it is the people that you have met that have the power to get you a job in the industry that you want to be in. In a poll of the business writing class, we have asked this question: Do you think knowing someone in an industry will help you find a job in your field? Well out of 8 students 100% of them have said yes. The Bureau of Labor and Statistics shows that the percentage of unemployment rate lowers with the higher degree that you have. But, the longer that you are in college the more people that you will know in which can help you find a job more than the degree or education that you have received.

Who you know is more popular these days for instance, if you have worked in a job that requires you to work in customer service and the job field that you want to go into requires you to have a degree but the manager that you know at that company knows that you are great at dealing with customers he or she would much rather hire you than someone that has a degree but the manager does not know how he is with customers. That is one of many instances where the people that you may know will help you in life more than college. If you don’t know anyone in the career field that you have chosen it is a lot harder to get that job instead of just knowing that person that is doing the hiring.   

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Who and What You Know or: The Difference between Employment and Unemployment

The Benefits of Internships: Why Students are Not Wasting their Time

A college education provides students with the knowledge necessary to complete a degree in their chosen career field. Internships provide the hands-on experience and applications of the knowledge learned in college. Could an internship mean more than this? Is it possible that an internship could be a waste of time? These are questions that raise a debate. In the end it seems the good does outweigh the bad when it comes to internships.

The Benefits

There are many benefits to an internship. Four major benefits internships can provide are:

Opportunity to “test drive” a career; is this the right place to be? (Braccio Hering, 2010) Networking: “College Internships: The Ultimate Social Network” (McGuire) First hand work experience into the career Increased chances of gaining full-time employment

Internships can be very rewarding. Even when internships are unpaid, the benefits listed above can be even more valuable than a paycheck.

Is this Career the Right Fit?

It is not possible to know what the actual career is like from just reading a textbook. Better knowledge of whether a job suits a students career interests is found when they get to sample what the career is like. Students may find that a career they have always wanted is not exactly what they thought it would be. It may turn out their daily schedule is too busy for them, or that perhaps too laid back. But this is only something one would know if they had a chance to experience the career before hand in an internship, of course. Students who have already previously discovered their interest for their career choice will find better rewards in the other benefits that will help them land their first job in the field.

Networking

Networking is one of the best benefits that you receive from an internship. “Building a network of "who you knows" through college student internships,” will pay off very well when it comes time to finding a job according to Jeff McGuire at Rowan University. It is important for a student to make it their goal to introduce himself or herself to anyone, and make a lasting good impression. There is no telling what that person might be able to do for a student in the future, and it is important to have people as such who a student can call upon for help. Not only is networking a good way to make sure that students have a recommendation they may need in the future, it is a good way for a student to show their employer that they want to be involved more than just showing up to work or go to events. It is also possible that the exchange between the intern and the manager in the break room could lead to a possible special assignment to a project the other interns are not working one. This is a major plus for a student because not only can they

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list the internship on their resume, they are also able to list the special assignment they had during the internship to even further impress their future employers.

Hands-on Experience

There is no better way to know what a job is really like than actually trying it out. The hands-on experience students will gain from an internship helps them to know what the job is about. But it is not just a benefit because students are able to gain introspect into the career; hands-on experience makes a resume stand out to an employer. Employers like to see that a potential employee has some type of previous experience in the career they are applying for. Even at the entry-level position it makes an applicant stand out from the rest. An internship may not make or break whether an applicant gets called in for an interview, but it definitely increases the chance that they will. Internships on a resume show that the applicant may not need as much guidance when it comes to daily tasks, and less training may be involved depending upon their skills learned. Hands-on experience can also lead to full-time employment, specifically with the company that your internship is with.

Future Employment Opportunities

An internship cannot get much better than when the end comes and an intern is offered further employment with the company, what a relief that must be. Many internship job postings list that there is a chance interns could be offered full-time employment at the end of the internship. According to the National Association of Colleges and Employers 2013 Internship & Co-op Survey Report, 56.5 % of interns received a job offer after the end of an internship. The percent of intern receiving employment after the end of an internship are much higher than numbers found of people who have never participated in an internship.

An internship is not a bad thing at all, definitely not a waste of time either. In fact many more benefits can be found by having an internship listed a resume than if there is not. Internships hold lot of benefits. Getting a feel for the profession, as well as networking and possibly getting a job offer are just a few of the very few benefits that can be achieved. Internships are just as important as going to school because a student is able to put what they are learning to work in the real world.

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For a majority of college students, the entire purpose of college is to acquire and secure a career in their field of choosing. Students study and work hard for years in order to obtain their desired degree. In 2009, approximately 1.5 million undergraduates received their bachelor’s degree. In that same year, there were 1.85 million workers with bachelor’s degrees or higher who were at the time unemployed. (Hansen, 2009) Many college graduates believe that their degree will instantly get them a job, but they do not realize that the first step to getting an employer’s attention is by attracting them with a résumé.

The Power of a Detailed Résumé

There are three main ways of organizing a résumé: chronological, functional, and combination. In a chronological résumé, importance is placed on work experience, placing it immediately after the contact information and introduction segments. This approach is the most used way to organize a résumé, but most college students do not have much professional experience to show. Instead of displaying work experience as the main point, you can substitute your educational accomplishments. In a functional résumé, the focus is put on your skills and abilities, rather than your job and educational experience. This allows you to concentrate the employer’s attention on what you can do for them and away from long-term unemployment or lack of career progress that may hinder your application. Unfortunately, this approach is commonly viewed as shady by employers, as it may obscure your work history. Last of all, there is the combination résumé, a format that combines the emphasis on employment and educational history from the chronological format with the attention to skills from the functional format. This allows you to overcome the flaws of both systems, but doesn’t let your résumé focus on what may be most important to the employer. The following table is a list of résumé do’s and don’ts that can help applicants improve their résumés.

Figure 1: Resume Do's and Don'ts

Do Don’tKeep your résumé between one to three pages, depending on your experience and the position

Provide false information in your work history, skill list, or qualifications

Keep your résumés up to date with all relevant information

Reuse old résumés for new job opportunities

Include a cover letter to answer questions and offer some personal information, such as goals or motivations

Include references unless specifically instructed

Make sure your qualifications meet the needs of the position

Use generic, nondescriptive words or phrases—“approximately,” “team player,”

Note. Adapted from the Journal of the Academy of Nutrition and Dietetics, p.533-536, by Matthew J. Fox, 2014. (Fox, 2014)

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Résumés and the Interview Process:The Keys to Securing Employment Post-College

A Successful Job Interview Leads to a Successful Job

A good résumé will get you in the door of a potential employer but delivering a strong job interview will ensure that you will get the job. While a résumé allows you to make a good first impression, a job interview is usually the first time you meet face to face with an employer, making it imperative to be prepared and to show an honest but positive portrayal of yourself as a potential employee. There are a wide variety of interviews that you may go through, but keeping those two chief points in mind will allowed you to adapt and succeed. The following diagram demonstrates the typical process of obtaining a job.

Figure 2: Process of Obtaining a Job

We are already familiar with crafting a solid résumé, but the rest of the terms may appear foreign to many college graduates unacquainted with the job interview process. The very beginning of the job interview process includes the screening stage, a stage in which employers filter out applicants that are not qualified or competent enough for the job. This is usually done via an online-based computer program, but can also be done through telephone, a VoIP service such as Skype, at your school’s campus, or at the company’s office. Following the screening stage is the selection stage, which is what is commonly considered the actual interview portion of the job interview process. It is in this stage that employers select the top candidates from the screened applicants. The employers will send these top candidates a job offer, either at the end of the interview or via email, phone, or mail a few days after the interview. In some cases, you may be invited once more for a final evaluation, usually administered by a CEO or other high-ranking official in the company. This is known as the final stage, a stage in which the company tries to sell you on working for them.

Becoming accustomed to the stages of the job interview process is vital, but what is also essential is being aware of the various types of interviews you may come across. Interviews are organized in two ways, structured and unstructured interviews. Structured interviews use a fixed set of questions, making it easier for employers to compare answers between potential applicants. Unstructured interviews tend to be more free-flowing, due to the interviewer adapting the type of questions they ask based on the answers you give. This method allows the interviewer to obtain a more personal and realistic look at the applicant, while lulling some to approach the interview in a more relaxed and unprofessional manner. When preparing for a job interview, ensure you are well-suited to face either style of interview. While one-on-one interviews are most prevalent in job interviews, be mindful of the potential for a panel or group interview. A

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Résumé Submission

Screening Stage

Selection Stage Final Stage

panel interview is when you meet with several interviewers at once, whereas a group interview is the opposite; an interviewer meeting with several candidates at once. The trick to being successful in facing these circumstances is to adapt to the audience. In a panel interview, make sure you individually adapt to each member that’s interviewing you. In a group interview, try to stand out from the rest of the pack but make sure you maintain respect for the other interviewees. In these types of interviews, it’s important to show that you are not only a well-balanced individual, but also a robust team player. Employers may interview you through a variety of media. Telephone, email, VoIP and videoconferencing programs such as Skype: they are all ways employers may interview, including the common face-to-face approach. Being experienced and prepared for any of those formats will show you care about acquiring the job.

Developing a well-rounded résumé and being prepared, honest, and professional in a job interview is what will set you apart from the other applicants. Keeping these ideas in mind as you start your job hunt post-graduation will allow you to improve and adapt yourself to the job and career that you are looking for.

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In today’s job market it is essential to be able to communicate, see appendix, with employers and in some instances customers. Large corporations are looking for people who have personable skills and aren’t afraid to use them. According to Forbes Magazine, “it is simply impossible to become a great leader without being a great communicator” (Forbes Magazine, 2012). Forbes also mentions that as humans our biggest downfall is that we don’t understand the full effect of being a good communicator. We think to be proficient in communicating that we need to focus on OUR skills, OUR education, and OUR work ethic, but in fact we should be focusing on others. This is the largest error in become a leader in today’s business world.

The Importance of a Degree

Most people get an education to learn a skill that they believe will necessarily help them find and job and make a substantial amount of money, but the reality is that skills are only valuable to the extent of which they are needed. In some degrees, employers will not need to use the most important skills that one learned underneath their major. A person is only as valuable as the effectiveness of their communication of the skill they have. If you are good with computers and understand how to fix them and find a job in customer service, you must be able to talk to others. If one isn’t able to explain to customers the reasons why their computer is having issues, than they will never solve the problem. Even though a person may have the skill, they will fail because they don’t know how to communicate it. The bonus about getting an education is someone is discussing a desired skill that they have knowledge in, that person will not it like the back of their hand. People look to someone who knows what they are talking about and if someone obtains a college degree, they will most likely know.

Children Then and Children Now

In the 18th and 19th century the industrial revolution, see appendix, occurred. Many people starting moving out of the rural areas, also known as urbanization, see appendix, and into the city to find work and one kind of person who was involved in this spike of work were children. Multiple boys were pulled from school to work for their families. Their working conditions were harsh and they had to work long hours. Most of them never returned to school and were continuously hands on workers for the rest of their life. In this year technology wasn’t as high tech as children today. But because of this children were constantly working with others and learning new skills. Labor laws soon took place after the industrial revolution, where children were required to attend school. Education increased in children after this point, but not everything about a technology filled world helped children to be effective communicators.

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The Development and Requirement of Communication in the Workplace

Experts say that because children constantly have a cell phone in their hand or are playing games on computers or Xbox, that they are in fact losing valuable communication skills. Even though children and most teens now are very proficient with technology they are not so much with interpersonal communication. Just how I mentioned in the first paragraph, skills are valuable to the extent of which they are used, but other time is used in communicating with others. So to answer the question, does high school prepare you to become an effective communicator? High school does not prepare children to become good communicators. The amount of technology used in schools, shows what kind of lives we are leading for these children. Some schools provide their 2nd graders with iPads to do in class activities with. In school, activities should focus on teamwork and working together in teams to solve issues at hand. This is the most important part of their learning experience and they are missing it. In college this gets better to an extent, but most students hate group work and you can’t blame them. Unfortunately not everyone communicates in the group and that in return affects the performance and grade of the project.

Communication in Interviews

Along with performance in groups, communication also effects performance in interviews. Earlier in the document it is mentioned that the interview process is the step that leads you into the job that you want. In interviews, people have disadvantages if they are not good with interpersonal interaction. They may have great skills and knowledge about the job they are interviewing for, but may not know how to explain in details how well they preform it. One must sell themselves in interviews and communication teaches you to understand what good qualities you retain and how you can explain them to others.

 

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Is high school enough to prepare someone for the job market? Some people might say yes, but most will probably say no. In recent years, college degrees have become much more important than a high school diploma alone. In the near future a high school diploma may mean almost nothing.

Is High School Enough?

A High School diploma used to be enough to open many doors in one’s career. However, times have changed. The job market has become extremely competitive and more skills are necessary to get a good job. As shown by the figure to the right, only one out of eight students believe that skills learned in college will be unnecessary in their career. “‘Increasingly, high school is being seen as simply preparation for the next level of education,’ said James Stone, director of the National Research Center for Career and Technical Education at the University of Louisville in Kentucky. ‘In a sense, high school has become the new middle school,’ he said” (Bauknecht, 2011). Even President Obama said, “…every American will need to get more than a high school diploma.” In December 2010, the unemployment rate for adults 25 and older with a bachelor’s degree was 4.8%, while it was 9.8% for those with only a high school diploma.

The problem with attending college is that the cost can be very high. About three fourths of 2009 college grads found themselves borrowing over $25,000 throughout college (Bauknecht, 2011). However, a bachelor’s degree can net you nearly $400 more a week than a high school diploma.

But how many jobs actually require a college degree? By 2018, over 60% of jobs will require college education. This is mainly because employers are expecting potential employees to show up fully qualified. On the flip side, public support of education has been decreasing. By expecting fully qualified workers, employers are making it hard for themselves to find workers as well as making work in general harder to find.

What Does It Mean to Have a Degree?

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88%

13%

Will skills learned in col-lege be important in the

workplace?

YesNo

High School: Does it Prepare You Enough for College?

Figure 3: Classroom Survey Results

A college degree may appear to be just a piece of paper. But to employers, it can mean a lot. Just having a degree can get an employer to consider you first. A college degree is still one of the most important qualifications for entry level positions.A college degree also says a lot about your personality. It says to employers that you are a hard worker and that you will stick with something until you have finished. A degree says that you have spent years working hard to get it. It may have taken a long time, but the time came. A degree can be similar to project to employers. They want to know if you are willing for work for extended periods of time on projects for them. A college degree takes an extended period of time to get, and employers know that. Employers also see the future of their company. A just-out-of-college candidate can mean a lot as they are more connected with popular culture. This can help a company connect with younger customers.

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Knowing people can better enhance your chances of getting a job in that field that you want. Even with a college education you still need to know people higher up to have a better chance of getting that job. Even if you do not have a college degree you would still have a good chance of getting a good career. Internships also have many benefits when it comes to finding a job. An internship looks good on a resume. Many employers like to see internships on a person’s resume because it shows that an applicant has some previous hands-on work experience. Also internships are a good way for someone to possibly be offered a permanent job with the company. One thing that you learn from internships is developing good communication skills in the work industry. Substantial communication traits are valued pieces in finding a career out of college. Communication also goes hand in hand with who you know to help you get your foot in the door. Networking amongst peers and those who are working the in the job market may help you in the future to find a job.

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Summary

Communication: the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.

Industrial Revolution: The rapid industrial growth that began in England during the middle of the eighteenth century and then spread over the next 50 years to many other countries, including the United States. The revolution depended on devices such as the steam engine, which were invented at a rapidly increasing rate during the period. The Industrial Revolution brought on a rapid concentration of people in cities and changed the nature of work for many people.

Urbanization: the act or fact of urbanizing, or taking on the characteristics of a city.

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Appendix

Amdur, E. (2013, July 14). Review Journal. Retrieved from Review Journal: www.reviewjournal.com

Bauknecht, S. (2011, February 10). Pittsburgh Post-Gazette. Retrieved from Post-Gazette: www.post-gazette.com

Dictionary. (2014). Industrial Revolution. Retrieved from http://dictionary.reference.com/browse/industrial+revolution?s=t

Dictionary. (2014). Communication. Retrieved from http://dictionary.reference.com/browse/communication?s=t

Dictionary. (2014). Urbanization. Retrieved from http://dictionary.reference.com/browse/urbanization?s=t

Forbes Magazine. (2012, April 4). 10 Communication Secrets of Great Leaders. Retrieved from http://www.forbes.com/sites/mikemyatt/2012/04/04/10-communication-secrets-of-great-leaders/

Fox, M. J. (2014). Reinvent Your Résumé. Journal of the Academy of Nutrition and Dietetics, 533-536.

Hansen, F. (2009, March 25). Recruiters Still Courting College Grads, but Signing Fewer New Hires. Retrieved April 13, 2014, from Workforce: http://www.workforce.com/articles/recruiters-still-courting-college-grads-but-signing-fewer-new-hires

History. (2009). Industrial Revolution. Retrieved April 13, 2014, from History. com: http://www.history.com/topics/industrial-revolution

Koc, E., Koncz, A., Longenberger, A., & Knapp, M. (2013). 2013 Internship & Co-op Survey. Retrieved April 13, 2014, from National Association of Colleges and Employers: https://www.naceweb.org/uploadedFiles/Content/static-assets/downloads/executive-summary/2013-internship-co-op-survey-executive-summary.pdf

McGuire, J. (2009). College Internships: The Importance of Internships to College Students. Retrieved April 13, 2014, from Rowan University: http://www.rowan.edu/studentaffairs/cmc/news/news.cfm?id=12

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Works Cited

The Bureau of Labor and Statistical Research. (2014, April 4). Employment status of the civilian population 25 years and over by educational attainment. Retrieved April 13, 2014, from Bureau of Labor Statistics: http://www.bls.gov/news.release/empsit.t04.htm

Wells, A. (2012, September 7). @Work. Retrieved from Wordpress: atworkjax.wordpress.com

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Bovée, C. L., & Thill, J. V. (2013). In Business Communication Today (pp. 512-513, 543-545). Prentice Hall.

Hart, P. D. (2008, January 9). How Should Colleges Assess and Improve Student Learning? Retrieved April 13, 2014, from The Association Of American Colleges And Universities: http://www.aacu.org/leap/documents/2008_Business_Leader_Poll.pdf

Westerberg, C., & Wickersham, C. (2011, April 24). Internships Have Value, Whether or Not Students Are Paid. Retrieved April 13, 2014, from The Chronicle of Higher Education: http://chronicle.com/article/Internships-Have-Value/127231/

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References