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Reproduction of any material whether by photocopying or storing in any medium by electronic means or otherwise is prohibited without prior written consent of Infineum International Limited. © Copyright INFINEUM INTERNATIONAL LIMITED 2009. All rights reserved See the legal disclaimer notice on www.Infineum.com “Virtual Team Improvement” in Infineum IT 29 April 2009 Wayne Robertson

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Page 1: Reproduction of any material whether by photocopying or storing in any medium by electronic means or otherwise is prohibited without prior written consent

Reproduction of any material whether by photocopying or storing in any medium by electronic means or otherwise is prohibited without prior written consent of Infineum International Limited.

© Copyright INFINEUM INTERNATIONAL LIMITED 2009. All rights reserved

See the legal disclaimer notice on www.Infineum.com

“Virtual Team Improvement”in Infineum IT

29 April 2009

Wayne Robertson

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PGB RILF 07 v1

© Copyright INFINEUM INTERNATIONAL LIMITED 2009

Agenda

Case for Action

Overview of Infineum IT’s Virtual Team Effectiveness Initiative

Training Overview

Is it working? Results to Date and Next Steps

Bottom Line: Can virtual team effectiveness be improved via a focused training program and commitment to change behavior?

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Case for Action

IT department quick facts 80 colleagues and 25 contractors in IT 7 locations in 7 countries IT services used at 25 sites by 1600 colleagues worldwide

Infineum Organizational Effectiveness strategy …Enable colleagues to be the best…

Examples: provide training...coaching…remove roadblocks...provide a soundingboard...develop leadership

IT Management perceived an opportunity to improve team effectiveness Geographic dispersion of IT colleagues Working on global cross-functional projects Some frustration sensed – variable team performance

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© Copyright INFINEUM INTERNATIONAL LIMITED 2009

Overview of Virtual Team Effectiveness Initiative

Engaged with external consultant in 4Q07 UK-based Global Integration www.global-integration.com, www.lifeinamatrix.com CEO is Kevan Hall, author of “Speed Lead”

Approach Hold Focus Group Discussions (3 locations, 25 colleagues) Issue a “diagnostic” to probe the weaknesses Carry out 2 day F2F training exercises (4Q08)

Diagnostic Findings High stability – has positives but can lead to rigidity in terms of innovation,

willingness to rotate roles, silo behavior See ourselves as reactive Over-reliance on travel to get things done Lack of knowledge retention and sharing Issues with communication technology

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© Copyright INFINEUM INTERNATIONAL LIMITED 2009

Training Overview

Training Modules Building “community” – membership, purpose /

role, kick-off meetings Trust & cooperation Communicating – using the right tool Control – remote coaching exercise Culture – awareness and adaptation Continuous development – personal learning audit Tips (email, meetings, web conferencing, etc.)

Exercises, Tools, and Take-aways Examples on following slides

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PGB RILF 07 v1

© Copyright INFINEUM INTERNATIONAL LIMITED 2009

Exercises

Practice coaching in virtual teams

Develop a “Community LevelAgreement”

Overcome “motivation decay”

etc.

Mo

tiva

tio

n

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© Copyright INFINEUM INTERNATIONAL LIMITED 2009

Tools – Personal Learning Audit

© 1999-2009 Global Integration; reproduced with permission

How many other organizations have you visited in the past 12 months (not sales visits)?

How many trade association meetings do you attend?

How many conferences have you attended this year?

How many external training programs have you attended?

Do you know who are the current world authorities in your field?

Have you spoken to them, seen them, read their books?

Have you tried out any of their ideas?

How do you keep up to date on new developments?

Which business schools or universities are most active in your field? Have you visited them?

etc…. … …. ….

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© Copyright INFINEUM INTERNATIONAL LIMITED 2009

Tools

© 1999-2009 Global Integration; reproduced with permission

Use the rightcommunicationtool for the job

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© Copyright INFINEUM INTERNATIONAL LIMITED 2009

Take-aways (sample)

Build trust based on mutualityand responsibility

Manage Your Reputation

Think: S O A RSincere Open Acceptance Reliability

Build plan for reinvigorating the

team!

Build plan for reinvigorating the

team!

Model the desired behavior

Model the desired behavior

Slow down to go faster!

Slow down to go faster!

WHYbeforeHOW

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© Copyright INFINEUM INTERNATIONAL LIMITED 2009

Results to Date

Training was viewed as successful with 63% rating as “excellent”

Trying to change behaviors and put the learnings into practice

Corporate collaboration initiative (leveraging SharePoint) andUnified Communicationsprojects under way

Significant re-org of ITin process, combiningand creating teams, breaking down silos

Behavior changetakes time

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© Copyright INFINEUM INTERNATIONAL LIMITED 2009

Next Steps

Important to maintain momentum Reinforce key messages and themes Issue mementos and reminders

Leaders must model the desired behaviors!

Assess impact towards the end of 2009

Potentially expand with other Infineum groups

Consider reading “Where In The World Is My Team?” by Terence Brake

Parable format; virtual teams in a post-web 2.0 world

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© Copyright INFINEUM INTERNATIONAL LIMITED 2009

Questions?

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© Copyright INFINEUM INTERNATIONAL LIMITED 2009


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