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Republic of Slovenia
Ministry of Public Administration
10.04.23 1
One stop shop for companies
Teja Batagelj, MScMinistry of Public AdministrationSlovenia
2
Ministry of Public Administration
10.04.23
One stop shop project goals
Enable fast (in 4 days), simple and free of charge
registration of a company
Perform all other obligatory procedures for start up at
one stop shop contact point or online
Support other - most frequent - services for businesses at
one stop shop contact point or online
BETTER
PUBLIC
ADMINISTRATION
3
Ministry of Public Administration
10.04.23
4
Ministry of Public Administration
10.04.23
IMPACTS
AVAILABILITY OF SERVICES
Services are not limited by time or geographical factor (24*7*365)
Companies can use online services or services at One stop shop contact
points
A portal is a single point for e-services and life events for businesses
19 % more registered companies in average per month
7.250 new existing private limited companies since February 2008 –
13% more of all companies in Slovenia
Registration of a company in 3 days
Savings for companies amount at 10,2 MIO EURO per a year
All services at the portal are free of charge
80% of companies in Slovenia can be registered free of charge
Companies can perform more than 1.600.000 procedures per a year online
(2 million inhabitants in Slovenia)
SAVINGS
USER SATISFACTION
POSITIVE REGISTRATION TREND
High satisfaction of companies with services at One stop shop contact points:
Kindness of civil servants: 4,8
General estimation of service: 4,6
Registraton and closure
501
584581
494435
475
353
560573
505490486
560
665
535539522
409
318
450489
454420
36
197164
201189154
115132174
249
372
253
159121117135117132
31
150203
310
437
0
100
200
300
400
500
600
700
Registration Closure
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Ministry of Public Administration
10.04.23
DVD
PROMOTION
MARKING PANEL
BILLBOARD
PAPER MEDIA
LEAFLETS
BUSES
TV
PORTAL RENOVATION
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Ministry of Public Administration
10.04.23
Further development:
To improve existing services and add service with high added value for users
To enable civil servants easy and quality work
Training of civil servants:
Civil servants at One stop shop contact points
Employees at Governmental contact centre
Employees at institutions offering substantive support to users
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Ministry of Public Administration
10.04.23
Public services for companies have never been so close!