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  • Programs funded through CareerSource Okaloosa Walton are equal opportunity programs with auxiliary aids and services available upon request to individuals with disabilities. Persons using TTY/TTD equipment use Florida Relay Service 711.

    Page 1 of 46

    CareerSource Okaloosa Walton RFP Information Technology Services 2016

    REQUEST FOR PROPOSAL

    FOR

    INFORMATION TECHNOLOGY SERVICES

    RELEASED: SEPTEMBER 6, 2016 PROPOSAL DUE DATE: SEPTEMBER 30, 2016 @ 12:00 P.M. Central time CONTACT PERSON: LINDA SUMBLIN (850) 651-2315 OR FAX (850) 651-3165

    itproposal@careersourceow.com

  • Programs funded through CareerSource Okaloosa Walton are equal opportunity programs with auxiliary aids and services available upon request to individuals with disabilities. Persons using TTY/TTD equipment use Florida Relay Service 711.

    Page 2 of 46

    CareerSource Okaloosa Walton RFP Information Technology Services 2016

    PART I. INTRODUCTION AND KEY PROVISIONS Okaloosa Walton Jobs and Education Partnership d/b/a/ CareerSource Okaloosa Walton seeks to fund proposals to provide a comprehensive set of IT services in Okaloosa and Walton counties. CSOW is accepting proposals to provide maintenance, management, and support for its data network, telecommunications system, and other information technology in accordance with specifications, terms, and conditions provided in a Request for Proposal (RFP). The expected term for a contract awarded under this solicitation will be from October 2016, through June 30, 2017, and is subject to the actual funding level received by CSOW. The contract may be renewed for up to two additional one-year periods with Board approval based upon service provider performance and funding availability.

    A. ELIGIBLE PROPOSERS

    All public or private corporations, governmental units, public agencies, or private-for-profit corporations properly organized in accordance with State and Federal law (except those referenced in the paragraph below) and in business for at least one year may submit a proposal for funding. Minority and women-owned and operated businesses are encouraged to submit a proposal. No proposal will be considered for funding if: (1) the proposer has been debarred or suspended or otherwise determined to be ineligible to receive federal funds by an action of any governmental agency; (2) the proposers previous contract(s) with CSOW have been terminated for cause; (3) the proposer has not complied with an official order to repay disallowed costs incurred during its conduct of services; (4) the proposers name appears on the convicted vendor list; or (5) for any cause the proposer is determined irresponsible.

    B. FUNDING PERIOD / PERIOD OF PERFORMANCE

    This RFP is for the period beginning October 2016, through June 30, 2017. Contracts may be reviewed for renewal for up to two additional one-year periods with Board approval based upon service provider performance and funding availability.

    C. TYPE OF CONTRACT

    Any contract issued as a result of this RFP will be based upon contractual payments made on a monthly basis after which they are accrued.

  • Programs funded through CareerSource Okaloosa Walton are equal opportunity programs with auxiliary aids and services available upon request to individuals with disabilities. Persons using TTY/TTD equipment use Florida Relay Service 711.

    Page 3 of 46

    CareerSource Okaloosa Walton RFP Information Technology Services 2016

    D. QUESTIONS

    All questions must be submitted in writing by mail, email, or fax no later than 4:00 p.m. Central time on September 21, 2016 to: Linda Sumblin, Executive Director CareerSource Okaloosa Walton 109 8th Avenue Shalimar, Florida 32579 Telephone Number: (850) 651-2315 Fax Number: (850) 651-3165 Email: itproposal@careersourceow.com Questions before the deadline above will be responded to in writing and posted on the CSOW website, www.careersourceokaloosawalton.com

    http://www.careersourceokaloosawalton.com/

  • Programs funded through CareerSource Okaloosa Walton are equal opportunity programs with auxiliary aids and services available upon request to individuals with disabilities. Persons using TTY/TTD equipment use Florida Relay Service 711.

    Page 4 of 46

    CareerSource Okaloosa Walton RFP Information Technology Services 2016

    PART II. PROCUREMENT TIMETABLE Activity Proposed Dates Advertising & Publishing RFP: September 6, 2016

    Deadline for Questions/Clarifications: September 21, 2016 @ 4:00 p.m. Central

    Reponses to Questions/Clarifications posted at www.careersourceokaloosawalton.com September 23, 2016

    Proposal Submittal Due Date: September 30, 2016 @ 12:00 p.m. Central

    Board Approval: October 5, 2016

    Contract Execution: Estimated October, 2016

    Provision of Services: Estimated October 15, 2016

    CSOW reserves the right to adjust the procurement timetable or extend any published deadline when it is in the best interest of CSOW. Notification will be provided to those who have submitted a proposal. Proposals must be received at the CSOW Administrative office by the dates and times listed above. The prospective proposer is solely responsible for assuring that anything sent to CSOW arrives safely and on time. CSOW Administrative office is located at:

    CareerSource Okaloosa Walton 109 8th Avenue Shalimar, Florida 32579 Telephone Number: (850) 651-2315 Fax Number: (850) 651-3165

    http://www.careersourceokaloosawalton.com/

  • Programs funded through CareerSource Okaloosa Walton are equal opportunity programs with auxiliary aids and services available upon request to individuals with disabilities. Persons using TTY/TTD equipment use Florida Relay Service 711.

    Page 5 of 46

    CareerSource Okaloosa Walton RFP Information Technology Services 2016

    PART III: BACKGROUND INFORMATION CareerSource Okaloosa Walton is a private, nonprofit organization designated as the organization responsible for implementing welfare reform under the State of Florida Work and Gain Economic Self-Sufficiency (WAGES) Act. The new improvements have come through the Workforce Innovation and Opportunity Act of 2014. In February 2014, CSOW began doing business as CSOW. CSOW is the governing workforce board for Okaloosa and Walton counties in Florida. Workforce development services in Florida are available primarily through a system of more than 100 One-Stop Career Centers designed to provide easy access to diverse services including job placement and training, temporary cash assistance, and special support services and transportation. CSOW operates at seven locations: Fort Walton Beach Career Center (FWBCC), Shalimar administrative office, Emerald Coast Technical College (ECTC), Eglin AFB, 415 Conference and Multimedia Center, Northwest Florida State College (NWFSC) and a Mobile Career Center. CSOW develops strategies to target the needs of employers then matches them to job seekers across the employment spectrum from assisting those seeking entry into the workforce to cultivating workers to fill coveted high skill/high wage positions. CSOW provides training and a variety of employment readiness services. With all CSOW locations combined, CSOW and its contractors and partners house approximately 50 staff members in its offices that must be supported. CSOW and its Career Centers are open to the public 5 days a week, 8 A.M. to 5 P.M. During these hours of operation, CSOW may accommodate the needs of hundreds of applicants in any given week. CSOWs website, http://www.careersourceokaloosawalton.com is available around the clock. The organization attracts local business, from smaller privately owned companies to major commercial employers, and provides service to residents of the community in search of employment.

    http://www.worknetpinellas.org/employers/

  • Programs funded through CareerSource Okaloosa Walton are equal opportunity programs with auxiliary aids and services available upon request to individuals with disabilities. Persons using TTY/TTD equipment use Florida Relay Service 711.

    Page 6 of 46

    CareerSource Okaloosa Walton RFP Information Technology Services 2016

    PART IV: SCOPE OF WORK Successful proposers will need to respond to all elements identified in Part IV: Scope of Work.

    A) SUPPORT AND MAINTENANCE OF EXISTING NETWORK The existing CSOW computer network consists of seven locations: Fort Walton Beach Career Center (FWBCC), Shalimar administrative office, Emerald Coast Technical College (ECTC), Eglin AFB, 415 Conference and Multimedia Center, Northwest Florida State College (NWFSC) and a Mobile Career Center. NWFSC and the Mobile Career Center are not on the CSOW Jobplus02 domain. Most of the servers are located at FWBCC and Shalimar. The existing network consists of approximately 250 nodes, which includes servers, networking equipment, user machines, laptops, cell phones, computers, and printers.

    The current network topology consists of Cox internet at Shalimar, FWB, 415 and Eglin AFB, Bright House at ECTC and Verizon 4G LTE Jet Pack in the Mobile. NWFSC is connected through the college network. The five jobplus02 domain sites are connected with site to site VPN through a Cisco ASA at each site. A Florida.net service provides connectivity to State systems as required through a router maintained and monitored by provider. A Cisco Adaptive Security Appliance (ASA) is utilized for securing the networks perimeter. The Cisco ASA at each site is used to track all incoming and outgoing traffic as well as provide connectivity through Remote Access VPN. The current network configuration consists of the Cisco ASA and one or more Cisco switches at each site on the domain. Each site as well as the Mobile supports wireless connectivity. Remote access is configured for authorized users through the ASA. Telephone systems are contracted and maintained by the provider. A paperless system (ATLAS) is owned by CSOW, runs off of the domain, and is accessed through the internet. The application is contracted. However, the hardware (kiosks and scanners are maintained by CSOW and are part of the scope of work requirements. The ATLAS system is housed on a Linux server housed at FWB. The application and operating system (updates, security, and monitoring) are under the ATLAS contract. If the server needs repair it would fall under the scope of work but need close coordination with the ATLAS provider.

    B) NETWORK APPLICATIONS AND BUSINESS PROCESSES SUPPORT

    The existing CSOW computer network is a Windows Active Directory domain containing 2008 servers. There are approximately 28 physical and virtual servers in six of the seven sites with NWFSC being the exception. Most are located at FWB and Shalimar (see separate document with network diagrams). Server roles include Virtual Hosts, Domain Controllers, E-mail Servers, Database Servers, Backup servers, E-mail/Web Filtering Servers, Email Archiving Servers, Terminal Servers, Print servers, and File Storage Servers. There are two types of client machines as well as laptops and tablets. Public computers are used in the computer labs and resource rooms as well as other program support areas. Staff computers are used for Board Staff, Work Studies, and other partners

  • Programs funded through CareerSource Okaloosa Walton are equal opportunity programs with auxiliary aids and services available upon request to individuals with disabilities. Persons using TTY/TTD equipment use Florida Relay Service 711.

    Page 7 of 46

    CareerSource Okaloosa Walton RFP Information Technology Services 2016

    including DEO staff at all sites. All computers and laptops have Windows 7, Windows 8, or Windows 10. Most are Pro versions. Some tablets have various versions of Android. On the internal employee machines, the following applications are supported: Microsoft Office 2008 and other versions, MIP (non-profit accounting software), 3270 terminal emulation software, Kaspersky (antivirus). The client machines access the following State of Florida systems: OSMIS (One Stop Management Information System web application hosted by DEO), OSST (One Stop Service Tracking web application hosted by DEO), EFM (Employ Florida Market Place - web application hosted by DEO), FLORIDA (Department of Children & Families mainframe), FWIPRS (Florida Workforce Integrated Performance Reporting System web application hosted by DEO), SUNTAX (web application hosted by DEO) and CONNECT (Floridas Reemployment Assistance tracking system). The user domain supports and connects multiple agencies and user groups. These include but are not limited to CSOW board staff, and DEO employees. These user groups have individualized needs, which include remote e-mail access, web enabled applications, database applications, specialized software installations, terminal server apps, etc.

    Finance (MIP), Gazelle, and time accounting application (MICROIX) are contracted and hosted by Non-Profit Technologies. However, installation and maintenance of software on associate computers that enable connectivity and printing is included in the responsibilities of the CSOW IT contract. In addition, coordinating with Non-Profit Technology when required to insure these applications are functioning. Connectivity to these applications is through the internet. Deep Freeze is being utilized on the public client machines to create a secure environment that resorts back to the original image each time the machine is re-booted. No access is permitted to any network resources on these machines. Updates and changes are distributed on schedule through the Kaspersky application. Most public machines will auto log on when restarted.

    In the lab environment, the CSOW network has one or more resource rooms and computer labs in each of its locations. Each of the labs houses multiple computers and printers with individualized software installed and configured internally. Each computer is either controlled by group policy or accesses the applications via terminal server.

    Assessment applications are available in each of the Career Centers and assess adults and youth in determining their skill levels, interests, and aptitudes. In specific, the assessment applications use instruments, which measure motor skills, numerical and verbal aptitude, temperaments, spatial perception, work attitude, work ethics, job skill matching, career barriers, manual dexterity and the hand-foot coordination of prospective job applicants. CSOW also provides several different hosted apps that allow for the measurement of these assessed levels and skills. These include but are not limited to the following: TABE, Winway Resume, MyCareerShines, Ready to Work, and Prove It. The Resource Room Labs give clients the ability to search for jobs through many different systems, including EFM, ACCESS...

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