Request for Proposal (RFP) For Intelligent Transport ...mcjalandhar.in/tenders/rfp-itms.pdf · Jalandhar City Transport Services Limited (JCTSL) Request For Proposal (RFP) for Intelligent

Jalandhar City Transport Services Limited (JCTSL)

Request For Proposal (RFP) for Intelligent Transport System (ITS) 2015

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Request for Proposal (RFP)

For

Intelligent Transport Management System

(ITMS)

Jalandhar City Transport Services Limited

(JCTSL)



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Table of Contents

1. INTRODUCTION 6

1.1 PURPOSE 6

1.2 OBJECTIVES: THE MAIN OBJECTIVES OF THE SYSTEM ARE AS FOLLOWS 6

1.3 RFP ISSUER 6

1.4 PRICE OF RFP 7

1.5 NON - TRANSFERABLE RFP 7

1.6 BIDDING DOCUMENT 7

1.7 BID SUBMISSION 7

1.8 BID SUBMISSION & CORRESPONDENCE SUBMISSION 7

2. ELIGIBILITY CRITERIA 9

3. EVALUATION PROCEDURE AND CRITERIA 10

4. SCOPE OF WORK 16

4.1 PURPOSE 16

4.2 PROJECT OVERVIEW 17

4.3 BROAD SCOPE OF WORK AND RESPONSIBILITIES FOR SUCCESSFUL BIDDER 18

4.3.1 AUTOMATED FARE COLLECTION SYSTEM (AFCS) 19

4.3.2 CONTACTLESS SMART CARD BASED PASS SYSTEM 21

4.3.3 AUTOMATED VEHICLE LOCATING SYSTEM (AVLS) 22

4.3.4 MOBILE APPLICATION 22

4.3.5 PASSENGER INFORMATION SYSTEM (PIS) 23

4.3.7 IN – BUS CCTV SURVEILLANCE 25

4.3.8 CENTRAL CONTROL CENTER (CCC), DATA CENTRE AND DISASTER RECOVERY CENTRE (DC & DRC)

25



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4.3.9 MIS ANALYTICS AND DECISION SUPPORT SYSTEM 27

4.4 PROJECT IMPLEMENTATION PLAN 28

4.5 MINIMUM INDICATIVE BILL OF MATERIAL 29

5. TECHNICAL SPECIFICATIONS 31

5.1 ELECTRONIC TICKETING MACHINE (ETM) SPECIFICATION 31

5.3 LED DISPLAY UNITS 33

5.4 DESKTOP PC SPECIFICATION 35

6. PAYMENT TERMS 36

7. SERVICE LEVEL AGREEMENT (SLA): 37

8. GENERAL TERMS & CONDITIONS: 38

9. APPENDICES 40

9.1 APPENDIX –A 45

9.2 APPENDIX – B 46

9.3 APPENDIX – C 47

9.4 APPENDIX - D 50

9.5 APPENDIX –E 51



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Jalandhar City Transport Services Ltd.

Municipal Corporation, Jalandhar

NOTICE INVITING E-TENDER

Superintending Engineer (B&R), Municipal Corporation, Jalandhar invites e-tenders

on behalf of Jalandhar City Transport Services Ltd. (SPV) invites offers/bids from the

experienced, qualified, interested persons/Agencies/ Company/ firm through two cover

system for “Intelligent Transport System (ITS) Project comprising Electronic Ticketing

Machines, Automatic Vehicle Location System with Global Positioning System,

Security and Survilenance System with CCTV Control Centre for city buses purchased

under JNNURM scheme by JCTSL in the city of Jalandhar”. The scope of work entails

Design, Development, Testing, Certification, Installation, Commissioning, Training,

Operation, Maintenance and Management for a period of 5 (Five) years and

extendable on mutual consent.

The detailed RFP document consisting of other terms and conditions can be

downloaded from our website www.mcjalandhar.in or collect from the office of the

company. The last date of tender is 27.03.2015 at 14:00 hours. The technical bid shall

be opened at 14:30 hours on the same day in the presence of bidders. The interested

parties are requested to send queries (if any) to [email protected] or

through FAX 0181-5053070. For any more clarification/information can be had from the

Manager, JCTSL Mobile No. +91 96460-73143.

Sd/-

Superintending Engineer (B&R)

MC, Jalandhar

Key Events and Date

http://www.mcjalandhar.in/

mailto:[email protected]



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Sl. No. Event’s Name Date & Time

1. Name of Project/ Work

Tender for Design, Development, Implementation & management of Intelligent Transport System (ITS) Central Control Centre (CCC) for Jalandhar City Transport Services Ltd., Jalandhar

2. Issue of RFP for Sale 13-03-2015

3. Submission of Response of RFP 27-03-2015; 02:00 P.M.

4. Opening of Technical Proposal 27-03-2015; 03:00 P.M.

5. Opening of Financial Proposal of the Technically Qualified Bidder

Will be intimated latter

6. EMD Fee

Bang Guarantee of Rs. 5 Lacs in favor of “Jalandhar City Transport Services Ltd” payable at Jalandhar as fromat specified in Annexure-D.

7. Tender Fee Demand Draft of Rs. 5000/- in favor of “Jalandhar City Transport Services Ltd” payable at Jalandhar.

8. Processing Fee for E-Tender Rs. 2247/-

9. Bid Validity Period The offer of the bidder shall remain valid for 150 days from the date of opening of financial Bid.

Note:-

1. All above events will be held at Jalandhar City Transport Services Limited (JCTSL).

2. In the event of the date specified above being declared as a holiday for Corporation the due

date will be the following working day.

3. It is mandatory for the bidders/contractors, to get themselves registered with

www.etender.punjabgovt.gov.in and get user id, password and class-3 digital

signatures, who wish to participate in E-tendering process.



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1. INTRODUCTION

1.1 Purpose

The successful bidder shall Design, Develop, Supply and Implement the Intelligent Transport

Management System at JCTSL at its own cost and support the Software, Hardware, Network

Infrastructure, Connectivity for a minimum period of Five (5) years from the time of commercial

launch of the project. JCTSL desires to implement the System which will enable the organization to

monitor its activities with

Automated Fare Collection System (AFCS)

Contactless Smart card based Pass System

Automated Vehicle Locating System (AVLS)

Mobile Application

Passenger Information System (PIS)

In-Bus CCTV Surveillance

Central Control Center (CCC) & Data Centre (DC)

Management Information System (MIS) Analytics & Support System

1.2 Objectives: The main objectives of the system are as follows

a. Improve efficiency and decrease operational costs

b. Provide real time information

c. Monitor, Track and Manage Bus service adherence and performance

d. Increase convenience and safety to commuters and crew

e. Optimize utilization of manpower, bus fleet and other resources

1.3 RFP Issuer

Jalandhar City Transport Services Ltd. (SPV) Intends to appoint service provider to

implement the proposed Intelligent Transport System (ITS) project implementation will include core

components such as: Vehicle Tracking System, Real Time Trip Information System, establishing a

Central Control Station at city bus depot. In addition to the VTMS project, data from other existing

or new systems that will be developed and interfaced to the VTMS so as to provide complete

picture of operations, enhanced level of services to the commuters and utilization of the existing

infrastructure for running advertisement campaigns. Core technologies include Geographical

Positioning System (GPS) at the core and supporting Information & Communication Technology

infrastructure in terms of Hardware Software and Monitoring equipment.



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1.4 Price of RFP

The price of this RFP document is Rs.5000/- (Rs. Five Thousand only) (Non-Refundable) inclusive of all taxes. The RFP document can be downloaded obtained from our website www.mcjalandhar.in or from the office of CEO, Jalandhar City Transport Services Ltd., on payment of Rs. 5000/- (Non-Refundable) in the form of demand draft payable to Jalandhar City Transport Services Ltd., Jalandhar.

1.5 Non - Transferable RFP

This Request for Proposal (RFP) is not transferable. The bidder to whom the tender has been

issued can participate in the bid only.

1.6 Bidding Document

Bidders are advised to study the RFP document carefully. Submission of bid shall be deemed to

have been done after careful study and examination of the RFP document with full understanding

of its implications. Failure to furnish all information required by the bidding documents or

submission of a bid not substantially responsive to the bidding documents in every respect will be

at the bidder‟s risk & may result in rejection of the bid.

Any clarification required regarding the Terms & Conditions in RFP shall be obtained from

Jalandhar City Transport Services Limited (JCTSL) office.

1.7 Bid Submission

The bidders are expected to submit their offers in two parts namely, “Technical Bid in Envelope-A”

and “Commercial Bid through online” and in the format given in this document.

i) The copy of the Bid shall be typed or written in indelible ink and shall be signed by the

Bidder or a person or persons duly authorized to bind the Bidder to the Contract.

ii) The Bid shall contain no interlineations, erasures or overwriting except as necessary to

correct errors made by the bidder, in which case, such corrections shall be initialed by

the person or persons signing the bid in original. The bid shall be accompanied with the

Demand Draft for the cost of the tender document.

1.8 Bid Submission & Correspondence Submission

In order to obtain any first hand information on the proposed project and the local conditions, it is considered desirable that a representative of the Firm or Company/ service provider with domain



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specialization to visit the office of the CEO, Jalandhar City Transport Services Ltd., before the proposal is submitted. Representatives of the firms can meet the following official for further information, if any:-

CEO cum Joint Commissioner,

Jalandhar City Transport Services Ltd.,

Municipal Corporation,

Jalandhar-144001 Ph.- 0181 2282061

E-mail:- [email protected]

Please ensure that advance intimation regarding the visit is sent to enable/make appropriate time arrangement.



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2. ELIGIBILITY CRITERIA

a. Firm Details:

a) Field of Business: The Company should be in the field of Information Technology for at-least last 3 years (prior to the date of bid submission). Copy of relevant and valid PO/ WO/ LOA/ Contract more than 3 years before the date of bid submission should be submitted along with the bid.

b) Registration Status: The bidder must be incorporated / registered in India under the Companies Act 1956 for at least 3 years (prior to the date of bid submission). Certificate of incorporation / registration must be submitted as documentary proof for the same.

c) Consortium: The bids shall be submitted by consortium as well subject to the following:

(i) The number of members in a Consortium shall not be more than three.

(ii) All members of the Consortium should be incorporated under the Companies Act,

1956 or equivalent law in their country of jurisdiction.

(iii) One of the members shall be designated as Lead Member who shall be authorized

to deal with JCTSL for and behalf of the Consortium by way of a Power of Attorney

(POA).

(iv) A member of any Consortium shall not bid either individually or as a member of

another Consortium.

(v) The Consortium shall submit a Consortium Agreement, drafted specifically for this

project, as part of its Qualification Bid outlining the role, responsibilities and

obligations of each member. The Consortium Agreement shall also provide that

each of the parties thereto shall be liable and responsible jointly and severally in

discharging their obligations in accordance with this RFP and towards compliance

of all statutory and other requirements as may be applicable in respect of the work

and that the responsibility of all the members of the Consortium shall be joint and

several at every stage of implementation of the work.

d) Turnover: The bidder (If Consortium then Lead Bidder) should have an average annual turnover of INR 3 Crore or higher in each of the last 3 financial years. Audited financial statements for each of the last three years should be submitted along with the bid.

e) Net worth: The firm should have a positive net worth of INR 1.5 Crore in each of the last 3 financial years. Certificate from the Chartered Accountant of the firm should be submitted.

f) Certification: Firm should be an ISO 9001:2008 or later certified IT company. Copy of a Valid Certificate self-attested by the authorized signatory should be submitted for the same.

b. Project Experience:

a) The Bidder (If Consortium then Lead Bidder) must have experience designing, development, implementation & maintenance of Vehicle Tracking Management Solution (VTMS) with online monitoring systems with PIS display boards for a maximum of 100



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vehicles to a Government / private organization. The Bidder (If Consortium then Lead Bidder) should provide Go-live / acceptance / completion Certificate issued by the customer and/or Work Order / Purchase order / Copy of contract / Letter of Award highlighting for at least 2 projects in India implemented/ ongoing within the last 3 years prior to the date of bid submission as proof for the same.

b) The bidder must have experience of deploying AVLS/ PIS for at least 50 buses in a single project in India implemented/ under operation for at least 12 months within the last 3 years prior to the date of bid submission for any State Transport Undertakings (STUs) or any other reputed organization.

c. Manpower

a) Technical Staff: The bidder company should have at-least 20 technical staff (more than 1 year experience in IT Software/ Hardware/ Networking) at the time of bid submission.

b) Managerial Staff: The bidder company should have at-least 5 Managerial Staff (more than 1 year experience in Project Management) at the time of bid submission.

Certificate from the HR of the Company should be provided for the same. The bidder has to submit valid ESIC or EPF certificate as proof for the same.

d. Blacklisting and nonperformance:

a) The bidder (If Consortium then Lead Bidder) should not be currently blacklisted or banned by any Govt. / Govt. Department / Govt. Agency / PSU in India for corrupt or fraudulent practices or non-delivery or non-performance in last 3 years

b) The bidder or any of its directors should not have been convicted of a cognizable offence by any court of law with imprisonment for a term exceeding one year. An undertaking duly attested by the authorized signatory should be submitted in this regard.

The bid evaluation committee would reject bid from any of the bidders who have failed to deliver against agreed output to JCTSL despite of being given opportunities in last 3 years prior to the date of bid submission.

e. The Bidder must submit documentary evidence in support of their claim for fulfilling the criteria and they should submit an undertaking on their letterheads to the fairness of these documents in support of their claim while submitting the Bids. The Bids received without documentary evidence will be out rightly rejected.

f. The Successful Bidder should appoint minimum four nos. of Manpower during the implementation of the project. The details of the manpower/ personnel are as given below:

S. No.

Designation Period

1. Project Engineer/ Manager

(1Nos.)

Minimum 6 (Six) month to be posted on proposed project for first 6 month for the customization and integration of the whole project.



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2. Control Room Executive (2 Nos.)

For the whole operational period i.e. 5 years)

3. Field Support Engineer (1 Nos.) For the whole operational period i.e. 5 years



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3. Evaluation Procedure and Criteria

The JCTSL will examine the bids in three phases.

1. Evaluation of Bid Qualification

JCTSL will carry out evaluation of the Eligibility Criteria and confirm through the documents

submitted whether the bidder (If Consortium then Lead Bidder) meets the Eligibility Criteria or not.

On successful qualification, the bidder will become eligible for being considered for further

evaluation.

2. Technical Evaluation of Bids

The evaluation parameters for the ITMS Project will be on a combination of the Technical Score

(T-Score) that will carry a weight of 70% and Financial Score (F-Score) at 30%.

The Bid evaluation will take into account technical factors in addition to cost factors. The evaluation

score will be a combination of Technical and Financial scores (QCBS).

The Technical capability of the bidder will be evaluated as per the below mentioned criteria to

determine the Technical Score of the Bidder:

No Criteria Basis for valuation Max

Marks Supporting Documents

1 ORGANIZATIONAL STRENGTH

20

1.1 Average Annual turnover in last 3 years (Turnover in Rs Crores)

Less than 3.0 Crore: 0 marks

Between 3.0 Crore & 5 Crore (including both) : 5 marks

Greater than 5 Crore & Less than 105 Crore: 7 marks

Greater than 10 Crore & Less than 20 Crore: 10 marks

10

Copy of Extracts from the audited Balance sheet and Profit & Loss;

OR

Copy of Certificate from the Chartered Accountant

1.2

Full-time professional (Technical/Engineering, Managerial, Other required professionals) staff engaged in Similar projects (Number of Staff)

Less than 10: 0 marks Between 10 & 20 (including both) : 3 marks Greater than 25 & Less than or including 50: 6 marks Greater than 50 & Less than 100: 8 marks Greater than or Equal to 100: 10 marks.

10

A self-certification from authorized signatory/ authorized HR Department official of the bidder.



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2 RELEVANT PAST EXPERIENCE

60

2.1

No. of similar ITMS/ ITS / AVLS/ PIS Projects involving implementation of IT enabled Cashless Ticketing Solutions for Government organizations / PSUs in India. Or any other reputed organization.

Nil projects (Marks: 0) 1 Project (Marks: 10) 2 Projects (Marks: 15) 3 Projects (Marks: 20) >= 5 Projects (Marks: 25)

Or

< 50 buses: 0 marks

51 – 250: 10 marks

251 – 500: 15 marks

501 – 1000: 25 marks

20

Completion Certificates from the client for work order completed OR Work Order + Phase Completion Certificate (for ongoing projects) from the client

2.1.1

Software Platform Expertise – Experience of developing/ implementing/ upgrading web based software for government of India/ State Government /PSU in India.

1 project (Marks: 5) 2 or projects (Marks: 10)

10


2.1.2

The Bidder should have established Control Centre for Government / PSU/ any reputed organizations in India. The Bidder should demonstrate managing experience of Operations Control Centre/ Security of Data Centre as a part of the project

Nil projects (Marks: 0) 1 Project (Marks: 5) 2 or Projects (Marks: 10)

10


2.1.3

Organizations who have implemented mobile apps on any mobile platforms for Vehicle tracking /locating System or similar type of work.


10


2.1.4

Organizations who has similar type of (Vehicle tracking / locating System) LIVE projects operating


10

Completion Certificates from the client for work order completed



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since last 3 years OR Work Order + Phase Completion Certificate (for ongoing projects) from the client

3 PRESENTATION 20

3.1

Demonstration of understanding and grasp of the System requirements of proposed project and past experience on similar assignment

Full understanding of the Detailed Solution and Functional architecture of the components proposed : (Out of 7.5 Marks) + Demonstration of past experience on similar assignment with Approach adopted, Solution architecture, Challenges faced and overcome and current Status of that project (Out of 7.5 marks)

20 Proposed Technical Solution

Total Marks 100

The bidders should score minimum 70% (should score minimum 70 out of 100 marks) in the

technical evaluation to qualify for opening of Commercial Bids. JCTSL‟s Evaluation in this regard

shall be final and binding on the Bidder. JCTSL may at its sole discretion, waiver any minor

informality or nonconformity or irregularity in a Bid document, which does not constitute a material

deviation provided such a waiver does not prejudice or affect the relative ranking of any bidder.

3. Evaluation of Commercial Bids

The Commercial Bids of the technically qualified bidders will be evaluated as per the evaluation

criteria mentioned below:

The Bidder with lowest Total Cost to JCTSL will be assigned 100% score.

Financial Scores for bidders other than Lowest Quoting Bidder (L1 Bidder) will be evaluated using

the following formula: i.e.



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Composite Score of the Bidder = (T-Score x 70%) + (F-Score x 30%)

In determining the lowest evaluated price, the following factors shall be considered,

namely:-

The quoted price shall be corrected for arithmetical errors;

In case of discrepancy between the prices quoted in words and in figures, the price

mentioned in words will be considered;

Adjustments to the price quoted shall be made for deviations in the commercial conditions

such as the delivery schedules and minor variations in the payment terms which are

quantifiable but deemed to be non-material in the context of the particular Bid;

The evaluation shall include all central duties such as customs duty and central excise duty

inclusive of local levies as a part of the price.

4. Negotiations, Contract Finalization and Award

The committee shall reserve the right to negotiate with the Bidder securing the highest composite

score. The contract will be awarded to the responsive Bidder whose Bid conforms to the RFP and

is, in the opinion of JCTSL the most advantageous and represents the best value to the ITMS

Project, price and other factors considered.

Evaluations will be based on the Bids, and any additional information requested by the JCTSL in

accordance with the requirements of the RFP.

5. Award Criteria

JCTSL will award the Contract to the successful Bidder whose proposal has been determined to

be substantially responsive and has been determined as recipient of the highest Composite Score.

Total Cost to JCTSL for Lowest Bidder (L1) _____________________________________________

Total Cost to JCTSL for the Bidder F – Score of a Bidder = X 100



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4. Scope of Work

4.1 Purpose

The overall scope of the implementation wills consist of supply, development/ customization,

testing, installation and commission. The project is planned to cover about 46 nos. of buses which

is going purchased by JCTSL under JNNURM-II as per UBS-II specification which will be already

fitted with ITS kit. JCTSL has envisaged the Intelligent Transport Management System to be

initiated. JCTSL intends to introduce Intelligent Transport Management System facilities on Supply

and Operation Model basis. The purpose of this Request for Proposal (RFP) is to seek the

services of a reputed IT firm who would:

Conduct Requirement Analysis, Design, Develop, Test, Supply and Implement the Intelligent

Transport Management System.

Size, Procure, Supply, Install, Commission, Configure, Test, Integrate and Implement all the

required hardware and software for the project.

Manage, Maintain and Support all the Hardware and Software supplied and installed for a

complete contractual period of Five Years on Supply and Operation Model basis.

Train the JCTSL employees on usage of the Intelligent Transport Management system.

Supply of android based Mobile app for real time ETA and STA details.

Set up cloud based data centre and provide cloud based data service to fill the JCTSL‟s ITS

requirement for 5 years.

Providing High Speed Internet connectivity of the required bandwidth to the Central Control

Centre (CCC) and payment of all relevant charges, for the entire contract period of 5 years.

The bandwidth requirement & backup connectivity requirement has to be worked out by the

vendor to meet the SLA and for providing the required services.

Vendor needs to provide the required communication sub system including procurement &

installation of SIM cards in 46 on-bus ITS. Payment of monthly charges for the required

GPRS/GSM communication, for the entire contract period of five years.

Supply, Installation, Testing and commissioning of ITS Central Control Centre (CCC)

infrastructure.



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Supply, installation, customization and commissioning of Bus tracking application for buses.

Comprehensive warranty of Central Control Centre (CCC) application and Android application

for 5 years.

Comprehensive warranty of all the command center hardware and software 5 years.

Complete implementation and making the project successful by running it for warranty,

support and maintenance period of 5 years.

4.2 Project Overview

The system should be Web Based and the bidder should manage the system on a day to day

basis for a period of five years. The activities should cover standard modules, other maintenance

activities as required by JCTSL. This portal should be accessible by internal user of JCTSL,

Monitoring Stations, Control Stations, other JCTSL staff and should be the single point entry for

authentication and role based access.

The Minimum Bill of Material should be supplied by the Successful Bidder as essential for

the implementation of the project without change/addition in the Scope of Work. It will be

the responsibility of the successful bidder to provide the required items without extra

financial burden on JCTSL.

The complete system should be developed in open source technologies, and this should

support/run on Linux operating system; however application may be developed using

JAVA.

Training should be provided to JCTSL employee regarding use of the System.

Required Manpower should be deployed by the successful bidder to perform works related

to support and maintenance at Central Control Room to be established at JCTSL for the

Complete Project/Contractual Period.

Maintenance of all hardware & software supplied should be done by the successful bidder

for the complete contractual period.



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4.3 Broad Scope of Work and Responsibilities for Successful Bidder

This is a Supply and Operation Model project hence all investment/expenditure occurred in

procurement, supply, Installation, Commissioning, Development, Implementation, maintenance

etc. under this project should be borne by the successful bidder for the complete duration of

contract/project period. The main tasks/works to be performed by the successful bidder and their

responsibilities are as given below, which are indicative but not exhaustive –

A. Procure, Supply, Install, and Commission and Maintain all necessary hardware, software and

other items required during the complete project/contract period as mentioned in the RFP

document.

B. A Central Control Centre (CCC) (around 300 Sq. Ft area) for the project should be established

at JCTSL, in which Monitoring & all other works related to operations, monitoring, maintenance

and support should be carried out. Bidder has to provide all required hardware/software for

CCC such as Desktop Computer, Laser Printer, UPS and Connectivity etc.

C. The Tier III certified Data Centre (DC) and Disaster Recovery Centre (DRC) should be located

at any suitable, secured Physical/Cloud based Data Center located within India. The DC &

DRC should be located in different seismic zones.

D. Training Details:

The successful bidder should provide training to employees of JCTSL on application

related operations of the applicants & reports generation etc.

The successful bidder shall conduct all trainings at JCTSL Premises.

Training should be conducted based on a requisite mix of theory & practical operational

sessions. The trainings should be conducted in Hindi & English.

E. All hardware & software procured should be from authorized OEMs with license, support and

warranty for the complete project/contract period.

F. Bidder shall be responsible for establishing and regular maintenance of Central Control Centre

i.e. in terms of hardware & software for entire project tenure. Necessary infrastructure like

space and redundant electric supply shall be provided by JCTSL.

G. JCTSL shall provide required data in proper format as per the requirement of the System

Integrators (SI) of solution for further processing of data and reports.



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H. Hand over all the project assets/material to JCTSL in working & operational condition at the

end of the project duration.

I. Provide location wise complete Bill of Material (BoM) with detailed specifications to be procured

and installed at JCTSL. This BoM should be matched with this list of BoM at the time of

transferring of project assets due to completion/abandon of the project.

J. The successful bidder shall procure and provide the minimum quantity of all the hardware,

software etc. as mentioned in Minimum Indicative BOM and setup all these items at respective

places of working. The items& quantities mentioned is minimum for this project, but it is the

sole responsibility of the successful bidder to perform the appropriate sizing of all required

items to make this project successful and meet out the SLA requirements.

K. It will be the responsibility of the bidder to get Insurance of all the equipment‟s supplied and

installed at Bus Depots for security purpose.

L. It will be responsibility of the successful bidder to:

Keep a watch on the health of the system to ensure minimum downtime of each of the

component/equipment.

Keep sufficient reserve stock of hardware devices deployed at zone. Maintain and upgrade

the software components of the system.

Conduct preventive maintenance in a scheduled manner and during off-peak hours

Conduct corrective maintenance within stipulated time period as defined in Service Level

Agreement (SLA).

4.3.1 Automated Fare Collection System (AFCS)

a. AFCS should consist of the following at the minimum:

I. ETMs should automate ticketing through spot-printed tickets to commuters, Support Cash

and Ticket Operations in case of Failure of Electronic Ticketing Machines (ETMs) (with an

inventory management of tickets provided by the vendor of pre-printed ticket provided by

JCTSL and issued through the conductor), Automate End of Day Cash audit and

reconciliation of pre- printed tickets and support contact less smart cards ticketing with e-



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wallet (for fare integration with other modes of travel such as Metro etc). Contactless smart

cards should be used for driver login of the ETMs is in the scope of this project.

II. The System should be an online system. The ticket data should be communicated online

from ETM Devices to Backend over private APN network using encrypted protocols and

should automate revenue reconciliation data.

III. Revenue monitoring application should provide reports on financial performance,

adherence to targets according to division, depot, schedule, route wise etc. with actual

performance and aid in effective planning and appraisal through graphs, reporting etc

IV. Empower Security and Vigilance Department for inspection (reconciling bus occupancy

numbers with tickets issued, inspecting status reports etc)

V. Provision of 110 Electronic Ticketing Machines at JCTSL Bus Depot. JCTSL will provide

redundant electricity, furniture & space for depot infrastructure of ITMS.

b. The ETM, at the minimum, consist of the following features:

I. Handling wear and tear; high throughput of transactions (during peak period) supporting

prolonged battery power to last minimum for a shift with Private APN GPRS connectivity;

and read/write facility (after introduction of contactless e-wallet smart cards)

II. Route, bus stop, fares, pass data in the device application

III. Support secured Login using ID/PIN

IV. Provision to extract transaction data from ETMs, in case the data is not communicated to

Central Server due to problem in communication or ETM device.

V. Easy to use for conductors with issue of tickets requiring minimum key-strokes.

VI. Display the valid passenger count in the bus, as per the ticket issued, at any point of time.

VII. Display the real-time status of the battery and ETM health

VIII. Conserve battery during idle time either by invoking auto shutdown or sleep mode.

IX. Tamper proof software and hardware (alert upon tamper)

X. ETM to print hard copy information of number of tickets issued in the bus and total revenue

collected at that point in time for security personnel to reconcile the number of passengers

in the bus.

XI. Trip Direction/ Number Change should be automatic and reflected in the ticket

XII. Display must be readable in all ambient light conditions including bright, day light.



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XIII. The device should support OTA updating of master data and application.

XIV. ETM should support read / write of Contactless Smart cards of both Type A and Type B,

confirming to ISO 14443 specifications. These Contactless Smart cards can be used by JCTSL as

e-Purse tickets and passes (Student / staff / monthly passes etc). The ETM supplier shall modify

the software to read / write / validate any existing or proposed Transport mobility Smart cards

confirming to Type A or B by the State Government / Central Government / MoUD / Metro etc..

c. The ETM, at the minimum, consist of the following features

I. Real time display of revenue collection by route, schedule, bus stop, time, date, distance,

deviation, depot etc.

II. Email revenue collection details to JCTSL officials on periodic intervals.

III. Block any prohibited or debarred ETM Device from backend through OTA command.

IV. It should be possible to charge ETM Device as well as its battery separately.

V. Charging Infrastructure should be compact to save on space for charging ETMs. Preferable

that charging infrastructure should charge multiple batteries at a time.

VI. The backend system should be robust enough to handle online communication of at least

500 Devices at a time.

VII. In case of failure of ETMs, pre-printed tickets will be provided at the depot by JCTSL, the

inventory solution has to be provided by the vendor for issuing these tickets (through

conductors) to ensure coordination and accountable reconciliation practices.

VIII. Reconciliation will be done End of Day at the depot.

IX. Mechanism to recover the data and populate the appropriate database, in case the data is

not getting sent from the device.

d. Vendor should take up periodical preventive and corrective maintenance of all ETM Devices.

Vendor shall be responsible for replacing the defective ETM in line with the SLA. Vendor shall

be responsible for arranging defective ETMs to be collected from depots and returning the

same duly after service at his own cost and risk. Vendor shall be responsible for the entire

comprehensive maintenance of ETMs including batteries, printer mechanism and all other

components.

e. JCTSL shall be responsible for issuing, receiving and charging of ETMs. The space. furniture

and power supply and inverter for the same shall be provided by JCTSL.

4.3.2 Contactless Smart card based Pass System

JCTSL intends to introduce the smart card pass system under which a personalized RFID Smart

Card can be issued to the passengers who are entitled to avail concessional/free journey facility.



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This personalized card may contain visible/ printed information like JCTSL Name, logo, Unique

Card Number etc. whichever is applicable according to scheme, on both side outer surface of the

Card and in the RFID chip of the card itself. The cards‟ design and all static information should be

printed in color while variable information shall be printed in black. This Smart Card may be used

as Concessional/Free Travel Pass and Pre-paid/e- Purse Travel Card etc. The successful bidder

would be responsible for providing two nos. of RFID Smart Card Writer and Validator in Control

Centre without any extra financial burden on JCTSL.

4.3.3 Automated Vehicle Locating System (AVLS)

The software shall be web based and utilizes high resolution digital map i.e. Google Map to show

real-time position of the vehicles. The software shall provide map based tracking and transit route

line based tracking of vehicles by the control centre operators. The software is expected to have

enterprise capabilities which enables multiple user type to be enabled to carry out various

functions like, Alarm Management, Vehicle Schedule Tracking, Speed Management, Stoppage

management, Route replays, bus tracking dashboard etc as a standard functionality. The software

shall enable control centre management staff quick decision making capability, which shall be

achieved by providing graphical tools for visualization. The software shall enable JCTSL to drill and

analyze information and online data in a multi-dimensional manner. Comprehensive analysis and

reporting capabilities are expected to be part of the application delivery which matches the world

standard capabilities of AVLS systems.

The software should have capability to have a multi-screen based tracking system, so as to enable

tracking staff to quickly analyze activities and have a better insight into operational data of all

activities within the system.

Bidder is responsible only for AVLS application for Buses as per UBS-2 fitted hardware. JCTSL will

coordinate with Bus manufacturer/supplier for UBS-2 hardware for any kind of

integration/incidents.

4.3.4 Mobile application

Selected Bidder shall have to develop web portal, which shall be linked to the existing MCP

Portal to download Route information, Route schedule etc. by commuters. This information



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must be accessible using WAP enabled mobile phones also. The web portal may have

facilities for Pass application, Cards top-up using credit/debit/net banking facility.

Apps shall include a mobile application to help passengers to get information about the

buses, search and view bus schedules on various routes and deliver ETA based on their

real time location. System shall show the time table of the buses, fare structure etc. System

will also provide a Smart card recharge facility.

4.3.5 Passenger Information System (PIS)

a) The PIS shall include all the components that are directed towards passengers.

“Passengers” & “commuters” in this context would also mean the commuters, prospective

commuters who enquire about the JCTSL services; people who arrive at the bus stands to

receive passengers. The terms passenger and commuter is used interchangeably.

ETA/ D in real time Application will be developed by the vendor by consulting all the

stakeholders, including JCTSL and users. This real time information should be

available through SMS/Internet/LED Boards installed at Bus Stands including

information regarding incidents/ cancellation/ delays.

Real Time Information on the internet and SMS will be provided on Demand. SMS,

and Internet based real time information should enable commuters to plan their trips

in advance and make informed choices about their travel by bus.

Real Information through SMS will be user defined and friendly including bus stop

name, service type, route number, time of arrival at the very minimum. JCTSL will

responsible for SMS, SMS gateway charges.

A Revenue share arrangement will be entered into by the JCTSL and the service

provider for providing real time information through SMS gateway based upon the

application developed by the selected bidder chosen to provide real time

information. Vendor shall ensure smooth coordination and integration for the above.

b) LED Board at Bus Queue Shelters (60 Nos.) shall have the following functional

specifications:

Display of PIS in a display unit at bus stand shall be configurable based on bus

stand and platform. Single unit should display services of more than one platform.



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List of displays and locations will be at bus stands. One location may have multiple

displays that should be managed from the control centre.

Information Display units will be supplied and mounted appropriately, configured

and commissioned by the vendor.

PIS information shall be displayed both in Hindi and English alternatively (single or

two language shall be configurable).

At all these bus stands, display units will receive/display transmitted contents from

the central system through a gateway or mention other suitable means in the

technical Architecture.

Display systems needs to support single color display for advertisements, Digital

display of text on LED screens both in English and Hindi.

Displayed messages must be readable in high bright, day light.

Display system in addition to the display of information from ITMS shall be capable

of displaying text advertisements and content at the bus stops and may need to

alternate between Passenger information and text Advertisements.

The frequency and period of information display on PIS display shall be

configurable from central location for advertisements and other transit information

and needs to worked out with JCTSL

Display shall provide for modular configurable layout enabling parallel display of

content on different areas of the screen – Real time Transit information (Routes,

ETA, Type of service, Fare, Time/Date, Safety information, Commercial advertising,

a ticker tape at the bottom for text announcements/advertisements, other local

Tourist information).

All displays for PIS will have a configurable refresh rate, ideally 1 minute or less.

The system should support displaying text advertisements by vendors, JCTSL etc.

on all the LED boards configurable from a central server

The broadband connectivity at bus terminals shall be provided by the vendor.

c) Display System Technical Requirement (PIS):

Management of display will be carried out through the online system from the

central location.



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The information is to be pushed/ pulled from the central server in real time while all

other information shall be scheduled during non-peak hours.

Display units shall be mounted on a rugged enclosure to withstand harsh

environmental conditions with reasonable physical security.

Display will be located at a convenient height to have a clear view of the message

of next arrival bus.

Fitment provision will have to be provided in the Bus stands. The power supply shall be made

available by JCTSL.

4.3.6 In – Bus CCTV Surveillance

The UBS – 2 buses are fitted with CCTV Cameras. The bidders will be required to implement the

following requirement in the In-Bus CCTV Surveillance System:

The bidder shall provide appropriate storage capacity at Depot for the total solution wherein 3

days data should be made available.

The bidder should provide required networking operational communication network including

necessary hardware/equipment for the Server.

The bidder shall provide necessary mechanism with process to report faults and its resolution

to measure and monitor SLA.

The data stored should be uniquely named to identify the data with file name

The system should be able to identify and give the data of the specified location, date and time.

4.3.7 Central Control Center (CCC), Data Centre (DC)

Command Control Center will act as a live hub to manage and monitor service related data which

will be viewable through a centralized web application. Activities at the control center will comprise

of monitoring services, incident management with defined escalation procedures, activities to

include monitoring health of all components (hardware, software etc.) of AFCS project through

automatic check system JCTSL personnel will be trained to oversee the Command Control Center

by the vendor.

DC will receive transactional data from on board devices applications into servers and Decision

Support/ Business Intelligence (BI) Applications respectively to generate alerts and reports on

revenue and operational parameters.



Page 26

In case of emergency or critical situation in DC, data backup procedures from Disaster Recovery

(DR) site should be clearly followed.

a. The Command Control Center of JCTSL is to be located at JCTSL premises. JCTSL will make

provision of allotting an area of at least 350 sq. feet for the purpose of setting up the Command

Control Center. It will be the responsibility of bidder to set up the control centre in the allotted

area. The control centre should be designed to seat 10 people. Redundant and uninterruptable

electricity at the Control Centre will be provided by JCTSL.

b. The Data Center (DC) may be set up either at above mentioned JCTSL location or may be

hosted at any location within India. DC must be a minimum Tier-III level Data Center

guaranteeing 99.982% availability and uptime equipped with dual-powered IT equipment,

sufficient cooling accommodation for collocating servers, multiple Internet links, common

servers, storage with high availability etc.

c. Disaster Recovery (DR) Center may be located at any suitable, secured Physical/Cloud based

Data Center located within India.

d. Command Control Center (CCC) and Data Center (DC) set up including all connectivity,

hardware & software will be the responsibility of vendor.

e. The CCC shall have sufficient seating space for technical persons who can work 24X7X365.

Vendor will train the JCTSL staff for using the systems and appoint personnel for trouble-

shooting activities and a supervisor for the General.

f. Redundant Electricity with backup and space for Data Center (if hosted in JCTSL location) and

CCC shall be provided by JCTSL. Everything else including furniture, air conditioner, backup,

all connectivity, other civil works etc will be responsibility of the vendor.

g. Command & Control Center (CCC) and Data Center should have secured based access

system and maintain a log of in/outs.

h. All applications that are part of ITMS should be accessible from the CCC. The Work Stations

will be web-enabled, provide for appropriate User Access (Role based, Read only/ Read write)

and other security controls. All monitoring stations shall be able to receive alerts from the ETM

devices and display on screen on a dashboard.

i. Solution & Technical Architecture of Data Center & Command Center will be provided by the

vendor which includes IT hardware such as servers, storage, networking, UPS, etc. and all

system software including Operating systems, RDBMS, firewall, antivirus, etc. The vendor

should seek confirmation from JCTSL before installation and commissioning of the Solutions,

Technical Architecture and Equipment‟s at DC and CCC.

o Connectivity at Data Center and CCC.

o Connectivity to Bus Depot (1)

o Connectivity to PIS Locations (60)

o Connectivity between ETM and Data center (GPRS)



Page 27

JCTSL may provide sitting space and electric points free of charge to successful bidder teams

involved in Application Software Development, providing support in operation, maintenance of

hardware devices etc.

4.3.8 MIS Analytics and Decision Support System

The MIS Analytics and Decision Support System module shall use the data available at the DC for

various modules discussed above. This system shall generate various automated reports for daily,

weekly, monthly monitoring. This shall also provide for data analytics required for managing

operations and improving performance. The decision support system shall help the management

by providing the required data at one place to the management to help them take decisions.

Route Planning and Optimization: The route planner / optimizer software system at the Central

Control Station shall transform the transactional data into useful information and feed the same

into the decision support engine for route planning & optimization. The route planner / optimizer

software shall include optimization of load factor on different routes and differential scheduling

based on actual trip completion times.



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4.4 Project Implementation Plan

The solution Implementation has been envisaged as per the timelines given below–

Sr. No.

Activity Timeline

1. Project Start T1 (within 30 days of Signing of Contract)

2. System Study and Submission of its Documentation/Report covering aspects related to Requirements, Rules and Regulation for ITMS etc. & Proposed amendments regarding implementation of Application

T2=T1 + 4 weeks

3.

Application Development, Testing, Debugging and finalization of the application software.

Procure & Supply all required Hardware, Software, networking components and connectivity required for application under the bidder scope

User Acceptance Test (UAT)

Preparation & submission of training material

T3=T2 + 6 weeks

4

Installation and Commissioning of all Hardware and Software required under scope at JCTSL depot.

Training to designated JCTSL officials of pilot locations

Go live

T4=T3+8 weeks



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Minimum Indicative Bill of Material

Given below is the minimum indicative BOM of hardware & Software for ITMS project:

Sr. No.

Items Required Quantity Remarks

Data Centre (DC)

1 Hosted Server, Storage, Networking Device As

Required for DC

2 Hosted ITMS Application As per RFP

3 Redundant Internet Connectivity (High Speed Min. 6 Mbps) 2

Central Control Centre (CCC)

1 55 inch LED Display Board with Controller 3

2 Workstations/Desktops 5

3 Civil Work / Electrical Work / Furniture / Access Control / CCTV for 350 Sq. Ft. Area

Lot

4 Helpdesk & SLA Software 1

5 Redundant Internet Connectivity 1

6 Others

As Required

for complete solution

Depot Infrastructure

1 Electronic Ticketing Machine (ETM) with Frontend System with Spares

140

2 ETM Charging Unit 1

3 ETM Bag 140

4 Router 1

5 Depot Entry Level Server (Branded) 1

6 Workstations/Desktops (Branded) 2

7 132 Col Dot Matrix Printer 2

8 UPS with 30 minutes Battery Backup 1

9 LAN Switch - 8 Port 1

10 Passive Networking Components / LAN Cabling As



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Required

11 Redundant Internet Connectivity 1

Contactless Smart Card based Pass System

1 RFID Smart Card – Desfire 4 K Compatible 5000

2

Point of Sale (PoS) including PoS - Work Station

Thermal Printer, RFID Reader Writer, Passenger Display Unit ,

Web Cam, Cash Vault, UPS with 15 Mins Backup,

Redundant Internet Connectivity

2

3 Minimum 46” LCD (Industrial use) for providing information at other major passenger terminal for displaying information.

3

Passenger Information System (PIS)

1 LED Display Unit with Accessories, Fitting & Fixtures (as per specification)

60

Note:

JCTSL is going to purchase the city buses under JNNURM Scheme as per UBS-II issued

by Ministry of Urban Development, New Delhi so the successful bidder is fully responsible

an entitle for any addition in software and hardware for integration of this project.

This is minimum indicative bill of material required by JCTSL & the Bidder has to submit the

actual BOM over & above if needed in his response as per the bidder‟s technical solution.

Bidders are advised to propose the appropriate (equivalent or higher) number of

equipment/resources as per the proposed solution to maintain SLA & uptime, the bidder

should factor such cost in the bid.

JCTSL will be responsible for all types of consumables required for this project like ETM

thermal paper roll, Receipt paper for Smart Card Issuance, Paper Stationary, Printer

ribbon/ toners etc. as required for this project.



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5. Technical Specifications

5.1 Electronic Ticketing Machine (ETM) Specification

# Description Specification

I CPU Performance

1 CPU Frequency At least 100 MHz

2 Operating System Linux

II Memory

A RAM

1 Type DDR 1or better

2 Size At least 128MB

B Flash

1 Type NAND Flash

2 Size At least 256 MB

3 Expansion Slot Micro SD / Mini SD

III Display

1 Type Graphic

2 Size Capable to display Graphic images 20 Character into 4 lines or above

3 Resolution At least 64*128

IV Keypad

1 No. of keys 30 keys with PU. Coating for long life with alphanumeric silicon rubber key pad with carbon contact.

V Printer

1 Type Thermal



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2 Width At least 50mm

VI Interface

1 Serial Port Built-in

2 USB Built-in

VII RFID Smart Card

1 MIFARE (A/B type) Built-in

2 SAM Slot (ISO 7816) Built-in (At least 2)

VIII Communication Interface

1 GSM Built-in

2 GPRS Built-in

IX Power

1 Battery Type Rechargeable

2 Capacity At least 2200mAh

3 Battery Life Minimum 300 charge cycles.

4 Battery Charger AC intelligent light weight charger working between 180 to 280 volts.

X Paper length At least 30mm Diameter



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5.2 LED Display units

# Specifications

· Minimum and Maximum viewing distance and angle of viewing (where the display screen looks

DOTFREE) : Viewing distance upto 15 meters, Minimum 150°V – 60°H

· Size of Display characters: >2”

· Length of the message for a particular route; information that needs to be displayed in English

&Hindi:

o Route No.: The vehicle Route Identity

o Vehicle No.: The Vehicle Identity of the bus

o Time: Estimated Time of Arrival of the bus at the given bus Stop

o Service Class: Type of service like Limited stop Service etc

o Destination: End point of the Trip

o Via – en-route information

· Number of characters: Minimum of 32 characters per route

· Number of lines of display: Minimum 2 lines display for Bus Stop LED Display and Minimum 4 lines

display for Bus Terminal LED Display

· Intensity of display: Minimum of 500 candelas (luminous intensity) or (informally called Nits) / sq.

Meter assuming that no display board would be installing directly under the sunlight.

· Maximum Width & Length available at the bus stop / bus terminals:

Bus Stop: 725 mm X 350 mm

· Display color: Single color (Amber)

· Update of display: Real time

· Communication Protocol between the display unit and the central server: GPRS /TCP/IP, FTP,

HTTP



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· GPRS Controller and Antenna: Built-in

· Environmental specifications:

(a) Temperature: 0 to +55 deg C

(c) Thermal cycling: 5 Deg C/mt

(d) Vibration: 2 g

(e) Sealing: IP 54

(f) Humidity: upto95% RH

(g) Drop : 1 mt on all faces

· Minimum life of the display system: 100,000 hours

· Power supply: 150~260V 50Hz

· Data format: Bit map or Unicode

· Display format: Fixed and scrolling



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5.3 Desktop PC Specification

S. No Parameter Specifications

1 CPU Intel Core i3, 2.0 GHz, 4MB Cache or higher./AMD Equivalent

2 Memory 4 GB 1066 MHz DDR3 RAM with 8 GB Expandability.

3 Mother Board Intel series or better on OEM Motherboard.

4 Monitor 47 cm (18.5 inch) TFT /LED Digital Color Monitor TCO-05 certified.

5 Display Integrated on Board 1024X768 resolution with 16 Million colors

6 Hard Disk 500 GB 7200 rpm Serial ATA HDD or higher

7 Networking Features 10/100/1000 Network Card with remote booting facility, remote system installation, Asset tracking and security management, remote wake up

8 Ports 6 USB Ports (with at least 2 in front), audio ports for microphone and headphone in front.

9 Keyboard 104 Keys, heavy-duty normal English keyboard, having key life of 20 million keystrokes or more (same make and color as base CPU)

10 Mouse 2 button optical scroll mouse with mouse pad

11 DVD ROM Drive 8X or better DVD RW Drive.

12 Power supply 230 watts and above Energy Star compliant Ver 5.0, ACPI compliant or more SMPS power supply, should be capable to support fully configured PC

13 Power Management Energy star 5.0 compliant for power saving

14 Operating System Windows 7 with latest service pack preloaded with license and recovery CD from direct named account of Microsoft with certificate of authenticity having OEM name / Linux OS

15 Bundled software Standard bundled software pertaining to the model offered should be included in offer (Must be specified in the offer)

16 Warranty For the complete project period

17 Productivity Software Open Office

18 Antivirus latest ant virus with five year Updation facility

19 Certification Windows , Linux



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6. Payment Terms

Payment to the successful bidder shall be done as detailed below for Capital Expenditure including

first year O&M cost and 2 Years product warranty.

Sl. No. Clause Payment Schedule

1. Successful supply of Central Control Centre & DC hardware.

10 % of offered Capex Cost.

2. Successful supply of PIS hardware 10 % of offered Capex Cost

3. Successful supply of Electronic Ticketing Machine (RFID & GPS).

10 % of offered Capex Cost

4. Payment on Installation of Hardware & Software of Central Control Centre (CCC) & DC


5. Successful supply of mobile application, website and other required application/ software for proposed project.


6.

Payment on Successful Commissioning validated through meeting the tests from commissioning & issue of Completion Certificate


7. Payment after 90 days on successful

completion and operation of proposed Project. 10 % of offered Capex Cost

Payment to the successful bidder shall be done as detailed below for Operation & Management

Expenditure for 5 Years:

Sl. No. Clause Payment Schedule

1 Quarterly payment for Operations and Management of the implemented ITMS system for 5 years

20 % per Annum of invoiced amount after deducting 10% being the amount of the security refundable after completion of 5 years.



Page 37

7. Service Level Agreement (SLA):

The successful bidder is supposed to maintain all hardware, software and connectivity at

fully functional modes for the entire project period.

In case the bidder fails to comply with provisions of tender and requirement, monetary

penalty as deemed fit by JCTSL will be levied, subject to a maximum compensation of 10%

of the contract value and the same shall be final and binding on the Bidder.

The system should have at least 97% uptime for complete solution.

For Application, servers, database and other resources the total available time would be

computed on 24 hrs/day 7 days/week.

Total No. of hours – System down

Availability = --------------------------------------------------------------- X 100

Total No. of hours

Contract Period: The contract shall be valid for a period of Five years from the date of

singing of the agreement.

Security Deposit/ Performance Bank Guarantee: Applicable @ 10 % of total award value of

contract.



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8. GENERAL TERMS & CONDITIONS:

1. The rate provided by the bidder should be inclusive of all administrative charges. All taxes,

work contract tax, income tax, etc shall be applicable as per the statutory provisions and

shall be included in rates.

2. The Bidder shall be entirely responsible for all taxes inclusive of service tax, VAT, etc.

stamp duties, license fees, and other such levies imposed. JCTSL will reimburse any new

levy introduced by the government during the period of agreement as per actuals.

3. Rate should be given according to the unit and no other alternative will be considered.

4. Your offer should be delivered to this office in sealed cover by the due date and time of

submission of bid. The tender document with each page duly signed as a token of

acceptance should be submitted along with the offer.

5. The validity for the offer should be 90 days in respect of this tender. In the absence of

period of validity being mentioned in your offer, it will be assumed that your offer conforms

to the validity asked in this Tender enquiry.

6. The estimated quantities are liable to change.

7. Bids made by agents/ representatives will not be considered.

8. JCTSL has to finalize the contract within a limited time schedule. Therefore, it may not be

feasible in all cases for JCTSL to seek clarifications in respect of incomplete offers.

Prospective bidders are advised to ensure that their bids are complete in all respects and

confirm to our terms & conditions and Bid Qualification Criteria of the tender. Bid not sent

as per JCTSL‟s requirement may be rejected without seeking any clarification.

9. The Company shall not be responsible for any costs or expenses incurred in connection for

the preparation and delivery of the tender or for any other expenses incurred in connection

with such bidding.

10. The Company may reject, accept or prefer any tenders without assigning any reason

whatsoever.

11. No advance payment will be made by JCTSL. Bidder asking for advance payment may be

rejected.

12. Each tender shall be signed by a duly authorized officer & incase of a Corporation /

Companies shall be sealed with the Corporation seal or otherwise appropriately executed

under seal.

13. Tender must be submitted without making any additions, alternations, and as per details

given in other clauses hereunder.

14. Addenda/Corrigenda to this Tender Document, if issued, must be signed, submitted along

with the Tender Document. The Bidder should write clearly the revised quantities in the

Financial Bid of Tender quantities when amendments of quantities are issued addenda.

15. Bidders are advised to submit quotations based strictly on the terms and conditions and

specifications contained in the Tender Documents and not be stipulating any deviations.

16. The full name, address, and telegraphic address of the Bidder shall be written on the

bottom left hand corner of the sealed cover.



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17. ALL PAGES ARE TO BE INITIALLED: All the pages of all sections of Tender Document

shall be stamped & initialed at the lower right hand corner and signed wherever required in

the tender papers by the bidder or by a person holding power of attorney authorizing him to

sign on behalf of the Bidder before submission of tender.

18. RATE TO BE IN FIGURES AND WORDS: The Bidder should quote in English, both in

figures as well as in words the cases and the Financial Bid of Tender submitted by the

Service Provider for each item and in such a way that interpolation is not possible. The

amount for each item should be worked out and entered and requisite total given of all

items, both in figures and in words. The tendered amount for the work shall be entered in

the tender and duly signed by the Bidder.

If some discrepancies are found between the Rates in Figures and Words or the Amount

shown in the tender, the following procedure shall be followed:

a) When there is difference between the rates in figures and words, the rate which is

specified in words shall be taken as correct.

b) When the rate quoted by the Bidder in figures and words tally but the total amount is

incorrect the unit rate quoted by the Bidder shall be taken as correct and shall be taken

as the basis for calculation of the correct amount.

c) When it is not possible to ascertain the correct rate by either of above methods, JCTSL

reserves the right to take its own decision.

19. CORRECTIONS AND ERASURES: All correction(s) and alteration(s) in the entries of

tender paper shall be signed in full by the BIDDER with date. No erasure or over writing is

permissible.

20. SIGNATURE OF BIDDER: The TENDER shall contain the name, residence and place of

business of person or persons making the tender and shall be signed by the BIDDER with

his usual signature. Partnership firms shall furnish the full names of all partners in the

tender. It should be signed in the partnership's name by all the partners or by duly

authorized representatives followed by the name and designation of the person signing.

Tender by a corporation shall be signed by an authorized representative, and a power of

Attorney in that behalf shall accompany the tender. A copy of the constitution of the firm

with names of all partners shall be furnished.

21. DETAILS OF EXPERIENCE: The Bidder should furnish, along with his tender, details of

previous experience in having successfully completed in the recent past works of this

nature, together with the names of JCTSLs, location of sites and value of contract, date of

commencement and completion of work, delays if any, reasons of delay and other details

along with documentary evidence (s).

22. CLARIFICATION OF TENDER DOCUMENT: The BIDDER is required to carefully examine

the Technical specifications, conditions of contract, and other details relating to WORK and

given in Tender Document and fully inform himself as to all conditions and matters which

may in any way affect the WORK or the cast thereof.

Verbal clarification and information given by JCTSL or its employee(s) or its representative

shall not in any way be binding on JCTSL.



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23. ABNORMAL RATES: Bidder should quote reasonable rate for all the items as per project

requirement. If JCTSL finds that quoted price is not reasonable then JCTSL reserves the

right to reject the commercial offer of lowest bidder.

24. AWARD OF ORDER: The Order shall be awarded on the overall L1 bidder as per

evaluation method.

25. EARNEST MONEY DEPOSIT (Rs. 5 Lacs payable by DD/BG) The Bidder must pay

Earnest Money as given in the letter/notice inviting tenders and attach the official receipt

with the technical bid failing which the tender is liable to be rejected and representatives of

such Bidders will not be allowed to attend the tender opening, Earnest Money can be paid

in Demand Drafts or Bank Guarantee of any Nationalized or Scheduled Bank in favor of

“Jalandhar City Transport Services Ltd., Jalandhar” payable at Jalandhar addressed to

Room No. 51, IInd Floor, Municipal Corporation Office, Jalandhar

NOTE: The Bank Guarantee so furnished by the Bidder shall be in the Performa

prescribed. No interest shall be paid by the JCTSL on the Earnest Money deposited by the

Bidder. The Bank Guarantee furnished in lieu of Earnest Money shall be kept valid for a

period of “one month/30 days beyond the date of validity of the tender”. (BG from

cooperative banks shall not be accepted). The EMD shall be forfeited in the event of the

bidder withdrawing his offer.

The Earnest Money of the unsuccessful Bidders will be refunded by JCTSL directly to the

Bidders within a reasonable period of time. Correspondence in this regard may be

addressed to JCTSL directly by the BIDDERS.

26. AWARD OF CONTRACT: The Acceptance of Tender will be intimated to the successful

Bidder by JCTSL either by Telegram/Fax or by Letter or like means defined as LETTER OF

INTENT OR WORK ORDER.

Bidder to confirm the unconditional acceptance to the following clauses of the tender:

i. Security Deposit / Performance bank guarantee

ii. Schedule of Rates

iii. Termination

iv. Scope of Work

v. Arbitration

vi. Period of Validity Offer

27. Cost of Bidding

The Bidder shall bear all costs associated with the preparation and submission of its bid

and JCTSL shall in no event or circumstance be held responsible or liable for these costs,

regardless of the conduct or outcome of the bidding process



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28. Amendment of TENDER Document

At any time before the deadline for submission of bids, JCTSL may, for any reason,

whether at its own initiative or in response to a clarification requested by a prospective

Bidder, modify the TENDER Document by amending, modifying and/or supplementing the

same.

All prospective Bidders shall be notified of any amendments through proper notices and

such amendments shall be binding on them without any further act or deed on JCTSL‟s

part. In the event of any amendment, JCTSL reserves the right to extend the deadline for

the submission of the bids, in order to allow prospective Bidders reasonable time in which

to take the amendment into account while preparing their bids.

29. Conditional offers by the Bidder

The Bidder should abide by the terms and conditions specified in the TENDER Document.

If bidder submit conditional offers it shall be liable for outright rejection.

30. Performance Bank Guarantee/ Security Deposit:

The performance bank guarantee/ Security Deposit of 10% of the contract value, from the

Nationalized / scheduled Bank, valid for tender period for this contract, after the successful

live run, shall be required to be given to JCTSL, Jalandhar after acceptance of the

application of software. As per format provided by the Tender Document. - Annexure E

The proceeds of the performance bank guarantee/security Deposit shall be payable to

JCTSL, Jalandhar as compensation for any loss / penalties / liquidated damages resulting

from the Bidders failure to complete its obligations under the contract for post

implementation support. The performance guarantee/Security Deposit shall be discharged

by JCTSL, Jalandhar to the Bidder within 90 days of the expiry of the warranty period.

31. RIGHT OF THE JCTSL TO FORFEIT SECURITY DEPOSIT/PERFORMANCE

GUARANTEE: Whenever any claim against the BIDDER for the payment of a sum of

money arises out or under the CONTRACT, the JCTSL shall be entitled to recover such

sum by appropriating in part or whole the Security Deposit / Performance Guarantee of the

BIDDER. In the event of the security being insufficient or if no security has been taken from

the BIDDER, then the balance or the total sum recoverable, as the case may be shall be



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deducted from any sum then due or which at any time thereafter may become due to the

BIDDER. The BIDDER shall pay to the JCTSL on demand any balance remaining due.

The Bidder shall execute an agreement with JCTSL within 15 days from the award of

contract. However agreement shall be executed only after submission of valid Security

Deposit against the contact.

JCTSLRESERVES THE RIGHT TO:

i. Reduce the rates at which payment shall be made if the quantity and quality of

services although acceptable is not up to required standard.

ii. Issue the BIDDER from time to time during the progress of the service such further

instructions as shall be necessary for the purpose of proper and adequate execution

of the service and the BIDDER shall carry out and be bound by the same.

32. Late Tender submission, Modification and Withdrawal offers.

Any tender offer received by JCTSL, Jalandhar after the deadline for submission of tender

offer prescribed by JCTSL, Jalandhar, pursuant to the clause above, will be summarily

rejected. Modification or Withdrawal of Offers is not permissible after its submission. If the

offer is withdrawn before the validity period, the EMD will stand forfeited.

33. Right to reject any offer or all offers

The Executive Director-cum-Commissioner, JCTSL, Jalandhar, reserves the right to accept

or reject any tender offer, and to annul the tendering process and reject all tenders at any

time prior to award of control, without thereby incurring any liability to the affected Bidder(s)

or any obligation to inform the affected Bidder(s) of the grounds for the Commissioner's

action.

34. Penalty Clause

For any delay or to complete the contracting work, JCTSL, Jalandhar will charge penalty

Rs. 5000/- per week or may deem fit part thereof, subject to a maximum of 10% of

contracted amount following behind the project implementation plan as specified in 4.4 in

this RFP. On the breach of any terms and condition of this contract by the company and as

a consequence of any amount becomes due to the JCTSL, Jalandhar by the Bidder then

the JCTSL shall be entitled to forfeit the security deposit and to realize and retain the same

as damages and compensation for the said breach. Retention of security Deposit shall be

made without prejudice to the right of JCTSL to recover any sums as damages as per the

contract from any sum due or which may become due to the Bidder or the JCTSL.



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DISPUTE RESOLUTION PROCEDURE

a. Amicable Settlement:

In the event that any dispute, controversy or claim arises among the parties in connection

with or under this agreement or the interpretation of any of its provisions or upon the

occurrence of default, the parties of the first and the second part shall appoint one senior

representative each, who is not involved in the day-to-day operations relating to the

Project to meet promptly in an effort to resolve such dispute, controversy or claim. All such

disputes shall be amicably settled through mutual consultation and negotiation between

the representatives. Each party shall bear all the expenses of its representatives. The

parties hereto agree to use their respective best efforts to resolve all disputes arising

hereunder through the consultative process.

b. ARBITRATION

i. Arbitrators:

In the event the dispute or difference or claim, as the may be, is not resolved, as

evidenced by the signing or the written terms of settlement by the Parties, within 30 (thirty)

days of reference for amicable settlement and/or settlement by the representatives, the

same shall be finally settled by the binding arbitration under the Arbitration and

Conciliation Act 1996. The arbitration proceeding shall be decided by a sole arbitrator and

parties agree that for the purpose of this Agreement Director, Dept. of Local Government,

Govt. of Punjab shall act as a sole arbitrator. The decision of the arbitrator shall be final

and binding on all the parties.

ii. Place of Arbitration:

The place of arbitration shall be Chandigarh but by agreement of the parties, the

arbitration hearings, if required can be held elsewhere from time to time.

iii. English Language:

The request for arbitration, the answer to the request, the terms of reference, any written

submissions, any orders and ruling shall be in English and, if oral hearing take place,

English shall be the language to be used in the hearing.

iv. Procedure:



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The procedure to be followed within the arbitration, including appointment of arbitrator /

arbitral tribunal, the rules of evidence which are to be apply shall be in accordance with the

Arbitration and Conciliation Act, 1996.

v. Enforcement of Award

Any deviation or award resulting from arbitration shall be final and binding upon the Parties.

The Parties hereto agree that the arbitral award may be enforced against the Parties to the

arbitration proceeding or their assets wherever they may be found and that a judgement

upon the arbitral award may be entered in any court having jurisdiction thereof.

vi. Fees and Expenses

The fees and expenses of the arbitrators and all other expenses of the arbitration shall be

initially borne and paid by respective Parties subject to determination by the arbitrators. The

arbitrators may provide in the arbitral award for the reimbursement to the prevailing Party of

its costs and expenses in bringing or defending the arbitration claim, including legal fees and

expenses incurred incurred by such Party.

c. Performance during Dispute Resolution

Pending the submission of a dispute, controversy or claim to the Consultation Panel or the

Arbitration Panel and thereafter until the final decision of the Consultation Panel or the

Arbitration Panel, as the case may be, the Parties shall continue to perform all of their

obligations under this Agreement, without prejudice to a final adjustment in accordance with

such decision.

JURISDICTION:

The agreement shall be construed and interpreted in accordance with and governed by the

Laws of India, only the courts in Jalandhar shall have jurisdiction to try all disputes and matters

arising out of and under the Advertisement Agreement.



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9. Appendices

9.1 APPENDIX –A

Covering Letter for Technical Bid

To,

< Addressee and Address>

Sir,

Having examined the RFP Document the receipt of which is hereby duly acknowledged, I/we, the

undersigned, offer to “Design, Develop, Supply and Implement all required Hardware and Network

Connectivity/ Infrastructure/ Equipment‟s/ Cabling etc.” under the project „Intelligent Transport

Management System (ITMS)‟ in JCTSL as required and outlined in the RFP.

I/ We undertake, if our bid is accepted, to develop the ITMS and to deliver hardware/ connectivity

etc. in accordance with the requirements.

If our bid is accepted, we will obtain the 10% Security Deposit /Performance Bank Guarantee of

the total project cost for complete project period. The validity of security deposit and performance

bank guarantee would be for a period of four years.

I/ We agree to abide by this bid for a period of three months after the date fixed for bid opening and

it shall remain binding upon us and may be accepted at any time before the expiry of that period.

Until a formal contract is prepared and executed, this bid, together with your written acceptance

thereof and your notification of award shall constitute a binding Contract between us.

We agree to the terms & conditions mentioned in the RFP document.

Dated this _________________ day of ___________

Signature (in the capacity of)

Duly authorized to sign Bid for and on behalf of

Seal of the Company



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9.2 Appendix – B

Bidder Profile

1. Name & Address of The Bidder

2. Location of Corporate Head Quarters

3. Date & Country of Incorporation

4.

Details of Contact person (Name, designation, address etc.)

Telephone Number, Fax Number, e-mails

5. Is the firm a registered company? If yes, submit documentary proof. Year and Place of the establishment of the Company.

6. Is the firm registered with sales tax department? If Yes, submit valid sales tax registration certificate.

7. Number of offices in Punjab and in India

8. PAN Details of all members

9.

Details of court litigations, including (but not limited to) - Have you filed any claim against any Company / Institutions for such type of project? If so, give details like case no., court dispute involved and present status.

Has any Company/Institution filed any claim/case against you, if so, furnish full details.

Has any of your customer or clients filed any case against you in a court? If so, furnish details.

Authorized Signatory

<Name>

Seal

Please Note that providing inadequate or incorrect information could lead to disqualification of the

bid.



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9.3 Appendix – C

Financial Bid

To

<Addressee and Address>

Sir

Sub: Response to the Request for Proposal for "Design, Development, Supply and Implementation of Intelligent Transport Management System (ITMS)" Project.

Ref: RFP No. _____________ dated ____________

We, the undersigned Bidders, having read and examined in detail all the RFP/ bidding documents in respect of the captioned subject do hereby propose for our selection as specified in the RFP document.

1. PRICE AND VALIDITY

The price mentioned in our bid is in accordance with the terms as specified in the RFP documents. This bid is valid for a period of 150 calendar days from the date of opening of the technical bids.

2. We have studied the relevant clause(s) in Indian Tax Laws and hereby declare that any taxes, surcharge towards Professional and any other corporate Tax applicable under the laws, we shall pay the same.

3. BID PRICING

We further confirm that the price stated in our bid is in accordance with the RFP documents.

4. QUALIFYING DATA

We confirm having submitted the information as required by you as per the RFP documents. In case you require any other further information/documentary proof in this regard before evaluation of our bid, we agree to furnish the same in time to your satisfaction.

5. BID PRICE

We declare that our bid price is for the entire scope of the work and contract period as specified in the RFP. The price quoted will remain firm during the contract period.

This price is attached in the format below.

6. CONTRACT PERFORMANCE BANK GUARANTEE

We hereby declare that in case the contract is awarded to us, we shall submit the contract Bank Guarantee in the form prescribed within 15 days of issue of LOA.

7. We hereby declare that our bid is made in good faith, without collusion or fraud and the information contained in the bid is true and correct to the best of our knowledge and belief.

8. We understand that our bid is binding on us DURING THE VALIDITY PERIOD OR THE EXTENSIONS THEREOF and that you are not bound to accept our Bid.



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9. We confirm that no Technical deviations are attached here with this financial offer.

Sl. No

Description of Work

Capital Expenditure)

Nos. of Unit Rate Per Unit Total Rate

(In INR)

1 LED based PIS

ETM (RFID & GPS Based)


Central Control Centre & D.C.

Smart Card based Infrastructure

Mobile Application, Website and other Required Application / Software for proposed Project

Total Capex Cost to JCTSL (Including all Taxes)

2

Operational & Maintenance Cost for 5 years

NO. of Units Per month Exp. Total Exp.

LED based PIS

ETM (RFID & GPS Based)


Central Control Centre & D.C. Including Man Power

Smart Card based Infrastructure

Mobile Application, Website and other Required Application /



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Software for proposed Project

Total per month Operational and Maintenance Cost of the project (In Rs.)

Dated this _________________ day of ___________

Signature (in the capacity of)

Duly authorized to sign Bid for and on behalf of

Seal of the Company

**Important Notes to Bidders:

1. Rates to be quoted inclusive of all taxes. 2. The rates shall be inclusive of all expenses inclusive of Transportation if any.



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9.4 Appendix - D

Format for Earnest Money Deposit (EMD)

Whereas __________ (hereinafter called “the Bidder”) has submitted its RFP offer dated ____

2013 for ______ (hereinafter called “the RFP”) KNOW ALL MEN by these presents that WE

___________ of ______________ (hereinafter call the Bank) are bound upto _________

(hereinafter called “JALANDHAR CITY TRANSPORT SERVICES LIMITED”) in the sum of

_______________ for which payment well and truly to be made to the JCTSL, the Bank bind itself,

its successors and assigns by these presents, sealed with the common seal of the said bank this

__ day of __ 2015.

THE CONDITIONS of this obligation are:

If the Bidder withdraws its bid during the period of RFP validity specified by the Bidder on the RFP

Form;

Or

If the Bidder, having been notified of the acceptance of its RFP by the JALANDHAR CITY

TRANSPORT SERVICES LIMITED during the period of RFP validity: Fails or refuses to execute

the contract Form if required;

Or

Fails or refuses to furnish the Security Deposit in accordance with the instruction given in RFP

document;

We undertake to pay the JALANDHAR CITY TRANSPORT SERVICES LIMITED up to the above

amount upon receipt of its first written demand, without the JALANDHAR CITY TRANSPORT

SERVICES LIMITED having to substantiate its demand, provided that in its demand the

JALANDHAR CITY TRANSPORT SERVICES LIMITED shall note that the amount claimed by it is

due it owing to the occurrence of one or both of the two conditions, specifying the occurred

condition or conditions.

This guarantee shall remain in force up to and including and any demand in respect thereof should

reach the Bank not later than the above date.

(Signature of the Bank)



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9.5 APPENDIX –E

PROFORMA OF BANK GUARANTEE FOR SECURITY DEPOSIT/ PERFORMANCE SECURITY

(ON NON-JUDICIAL PAPER OF APPROPRIATE VALUE)

To,

<Addressee & Address>

Dear Sirs,

M/s__________________________________________ has been awarded the work of

___________________________________________ for JALANDHAR CITY TRANSPORT

SERVICES LIMITED.

The Contracts conditions provide that the BIDDER shall pay a sum of Rs. _________________

(Rupees as Initial/ full Security Deposit in the form therein mentioned. The form of payment of

Security Deposit includes guarantee executed by Nationalized Bank, undertaking full responsibility,

indemnify JALANDHAR CITY TRANSPORT SERVICES LIMITED (JCTSL) in case of default.

The said _______________________________________ has approached us and at their request

and in consideration of the premises we having our office at ______________________________

have agreed to give such guarantee as hereinafter mentioned.

1. We_____________________________________________ hereby undertake and agree with

you that if default shall be made by M/S_______________________________ in performing

any of time terms and conditions of the tender or in payment of any money payable to

JALANDHAR CITY TRANSPORT SERVICES LIMITED(JCTSL), we shall on demand pay to

you in such manner as you may direct the said amount of Rupees

____________________________________ only or said portion thereof not exceeding the

said sum as you may from time to time require.

2. You will have the full liberty without reference to us and without affecting this guarantee.

postpone for any time or from time to time the exercise of any of the powers and rights

conferred on you under the contract with the said ____________________________________

and to enforce or to forbear from endorsing and powers or rights or by reason of time being

given to the said ______________________________ which under law relating to the sureties

would but for provision have the effect of releasing us.

3. Your right to recover the sum of Rs.__________ (Rupees ____________________

_______________ ) from us in manner aforesaid will not be affected or suspended by reason

or the fact that any dispute or disputes have been raised by the said

M/s________________________________________________________________________

_________________________and/ or that any dispute or disputes are pending before any

officer, tribunal or court.



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4. The guarantee herein contained shall not be determined or affected by the liquidation or

winding up dissolution of changes of constitution or insolvency of the said but shall in all

respects and for all purposes be binding and operative until payment of all money due to you in

respect of such liabilities is paid.

5. This guarantee shall be irrevocable and shall remain valid up to ___________________ (This

date should be 3 months from the date finally set out for closing of work).

6. If any further extension of this guarantee is required, the same shall be extended to such

required period on receiving instructions from M/s______________________ __________ on

whose behalf this guarantee is issued.

7. We have power to is be this guarantee in your favor under Memorandum and Articles of

Association and the undersigned has full power to do under the Power of Attorney dated

______________ granted to him by the Bank.

Yours faithfully,

_________________________Bank

Signature of a person duly authorized to sign on behalf of the Bank.