Request For Proposal (RFP) For Providing Facility ......Regd. Office: IDBI Tower, WTC Complex, Cuffe Parade, Mumbai - 400 005 Notice For Inviting Tender Tender for Annual Maintenance

Request For Proposal (RFP) For Providing Facility

Management Services at IDBI Bank (Kolkata Zone)

I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/

Director of the ServiceProvider)

FMS/IDBI Bank/Kolkata Zone

1

Corrigendum for modification of date for Pre-Bid meeting for RFP for providing Facility

Management Services at IDBI Bank –Kolkata Zone.

Date 04.11.2019

Sr.

No

RFP

Page No

Para No Existing Clause Modified / Revised Clause

1 29 Instruction

for

submission

of Technical

Bid/Price

Bid under

point No.9

A pre-Bid meeting of all the

intending Bidders shall be held on

12th November 2019 at 2:30 p.m.

at Bank’s Zonal Office Premises

at 44 Shakespeare Sarani,Kolkata.

Pre-Bid meeting has been fixed

at 2:00 p.m. on 11-11-2019 at

IDBI House,7th

floor 44

Shakespeare Sarani, ,Kolkata-

700017.






2

Regd. Office: IDBI Tower, WTC Complex,

Cuffe Parade, Mumbai - 400 005

Notice For Inviting Tender

Tender for Annual Maintenance Contract for providing Sweeping, Cleaning & other

services incidental to cleaning and sweeping at IDBI Bank establishments under Kolkata Zone

(West Bengal, Bihar & North-East states)

IDBI Bank Ltd., a premier Banking institution having its Zonal Office at IDBI House, 44

Shakespeare Sarani, Kolkata-700017 and at various places under Kolkata Zone (W.B, Bihar & NE

States) as spelt out in the attached Appendix proposes to invite Sealed Tenders for proposal from

professional agencies, who are providing Sweeping, Cleaning and other services incidental to cleaning and

sweeping to Commercial Banks, Government / Public Sector / Private organizations of repute / large hotels,

Commercial Complexes, autonomous bodies etc. for similar Services at its branches / establishments under

Kolkata Zone including Visiting Officer’s Flat (VOF) at Ballygunge and Alipore, Kolkata as given in the

Appendix.

Sealed Tenders are invited for a contract period of 3 years, from registered reputable House Keeping &

Facility Management Services agencies having a minimum of 5 years experience in providing House Keeping

& Facility Management Services. Agencies, who are providing House Keeping & Facility Management

Services for Commercial Banks, Pvt. Banks, Government / Public Sector / Private organizations of repute /

large hotels, Commercial Complexes, autonomous bodies etc. shall be considered for pre-qualifications.

The Bank has provided high quality interiors and the Bidder(s) should be experienced and have

capability to maintain them. The scope of work would involve cleaning & wet mopping of floors, dusting of

work stations, collecting and disposing of waste in municipal bins, cleaning of toilets & toilet fixtures,

window glass (both from inside & outside), telephones, lifts, walls, stairs, carpets, sofas, chairs, pedestal fans,






3

venetian blinds, polishing of brass items, removing of cobwebs from ceilings, removal of stagnant water from

terrace and external drainage cleaning, open terrace cleaning etc. The work also includes engaging the

services of personnel for other incidental work such as messenger services, shifting/ movement of files,

documents, furniture, equipment etc. within and outside the bank’s premises, attending pantry work, serving

tea/water to customers, refilling of water bottles at workstations etc. These services will be required on all

days during the period of contract as per Bank’s requirement.

Bidders satisfying the eligibility criteria and attending the pre-bid meeting will only be eligible for

participation in tender process. Thus, Price Bid of prequalified bidders only will be opened. Bidders shall

furnish details regarding their Company, Organization Chart, Date of Incorporation, Experience etc as

indicated in the tender document. The tender document can be downloaded from the Bank's Website viz.

www.idbibank.in

The tender document comprises Technical Bid and Price Bid. The Technical/Price bid superscribing

"The Name of The Work" on the envelope and addressed to Deputy General Manager, IDBI Bank Ltd,

IDBI House, 44 Shakespeare Sarani, Kolkata-700017 and dropped in the tender box, kept for this purpose

at Seventh Floor on or before 2:30 pm on 16th November, 2019. The Technical Bid and Price Bid are

subject to the General Terms and Conditions of the TENDER document.

Yours faithfully,

Deputy General Manager

IDBI Bank Ltd

(Kolkata Zone)

Encl: As above






4

INDEX

Sr.

No. Particulars Page Nos.

1 Notice for inviting Tender 1-2

2 Eligibility Criteria 4-24

3 Instruction for submission of Technical Bid/

Price Bid 25-33

4

Scope of work & specifications as regards type

of service /frequency of service,

equipments/chemicals

etc. to be used

34-42

5 General Terms and Conditions of the Technical

Bid 43-61

6

The Service Level Agreement to be executed

by the Successful Bidder(s) whose Technical/

Price Bid is accepted 62-71

7 Price Bid 72-75

8 General Terms and Conditions of the Price Bid 76-78

9 Deed of Indemnity (Annexure C) 79-82

10

Compliance Certificate to be submitted by the

Vendor every month with the Bill (Annexure

D) 83-84

11 No Dues Certificate to be submitted by the

Vendor (Annexure E) the time of termination of Contract (Annexure Z) 85-86

12

List of Bank’s Branches / Other units under

Kolkata Zone (West Bengal, Bihar & North

East States) 87-105






5

Eligibility Criteria

1 The Bidder should be a registered entity eligible for providing services of unskilled nature and having

requisite valid license in terms of applicable laws/regulations/rules.

2 The work to be undertaken viz. providing Sweeping, Cleaning and other services incidental to cleaning

and sweeping upon acceptance of the bid herein will be strictly in accordance with license and terms and

conditions thereof issued from the authorities under applicable laws, not limited to the Contract Labour Act.

3 The Bidders should be experienced in providing Sweeping, Cleaning and other services incidental to

cleaning and sweeping (hereinafter called ‘the services’) and should have been in existence for the services for

the last 7 years.

4 The Bidder should have their Main / Registered office (s) in either of the states of Bihar, West Bengal and

North East states and branch offices in any of the states (for which they wish to carry out the work of

providing the said Services viz Sweeping, Cleaning and other services incidental to cleaning and sweeping

effectively).

5 The Bidder should have experience of providing said services (Sweeping, Cleaning and other services

incidental to cleaning and Sweeping) at any commercial Bank, Private Banks, Govt. / Public sectors/ Private

Organizations of reputed, Large Hotels, Autonomous bodies, Big Malls, Commercial complexes with work

orders for Annual Maintenance Contracts of buildings during last 3 financial years as under:

a. Atleast One (1) work order for Annual Maintenance Contract of buildings having minimum of Rs 7.28

crore (exclusive of GST & service charges) OR

b. Atleast Two (2) work orders for Annual Maintenance Contract of buildings having minimum of Rs 4.55

crore (exclusive of GST & service charges) each OR

c. Atleast Three (3) work orders for Annual Maintenance Contract of buildings having minimum of Rs 3.64

crore (exclusive of GST & service charges) each.






6

6 The Annual Turnover of the bidder from similar line of business, during last 3 financial Years

ending 31st March 2019 shall be at least Rs. 2.75 Crore.

7 The bidder shall be a profitable firm / company during last 3 financial years ending March 2019 as per

its audited financial statements and records.

8 . The bidder shall submit satisfactory service certificates issued from two of their existing major clients with

details of contact person, Telephone Nos., e-mail etc. of said major clients.

9. The Bidders should ensure and confirm that

(i) they have the entire mandatory compliance certificates / registrations / license issued/ obtained in terms of

applicable laws/ rules/ regulations including both Central and State labour laws applicable for providing the

services under Kolkata Zone where the Bank has assigned them contract and

(ii) no violation/ breach of the said laws/ license issued/ conditions thereof have been made till date including

IDBI Bank

(iii) all registers, records and returns to be maintained in terms of the applicable laws are kept in order as

prescribed under various applicable laws.

10. The bidder shall submit pre bid, pre contract Integrity pact as per the format attached at Annexure VIII.

11.Minimum wages payable to the personnel to be engaged for the services by the bidder shall be strictly as

per the notifications issued by Chief Labour Commissioner, Ministry of Labour and Employment (Central

Government). The Bidder should comply with all relevant provisions of Contract Labour (Regulation

and Abolition) Act 1970 (hereinafter called ‘the Contract Labour Act’) and Central Rules 1971 and

should enclose the copies of the following:

a. Valid License issued from the Licensing Officers appointed in terms of the Contract Act, in the name of

bidder to employ contract labour under the Contract Labour Act

b. Registration certificate issued under the Employees Provident Fund Act, with latest proof (challans to be

attached)

c. Registration under Employees State Insurance Act, with latest proof (challans to be attached)

d. Latest Income tax clearance certificate and PAN Card and Aadhar Card of the Bidder






7

e. GST registration with latest proof (challans to be attached) made with the applicable tax authorities in

terms of tax laws

f. Copies of audited Balance Sheets for the last 3 financial years ending March’19 / Computation of Income

g. The Company should not have been put in negative list any organization or any of its clients for breach of

applicable laws /violation of regulatory prescriptions or breach /deficiency of services.

The Bidders should be providing similar services in offices of Commercial Banks, Private Banks,

autonomous bodies, Government / Public Sector / Private organizations of repute, large hotels, Commercial

Complexes etc. The Bidders shall have good name, standing and professional reputation for performing

similar job/ assignment. In addition they should not have defaulted in providing similar services with IDBI

Bank or any other establishments. The Bidders should have proper tools & equipments for providing

Sweeping, Cleaning and other services incidental to cleaning and Sweeping at locations mentioned in the

appendix.

As per Ministry of Finance vide its Office Memorandum No.29(1)/2014-PPD dated 28.01.2014, if a

firm quotes NIL charges/ consideration, the bid shall be treated as unresponsive and will not be considered.

Also , the quotations offered over and above the minimum wages of the Central/State Govt. (as applicable)

pertaining to Service Charges/Administrative Charges quoted by the bidder necessarily has to be over and

above Zero percent included all derivatives of zero up to 0.9999 and thereof. Any service charge not adhering

to the above guidelines should be considered unresponsive and such bid will not be considered.

The Bank reserves the right to empanel more than one vendor and the allocation can be made in the

ratio of 50:30:20 or 60:40 or any other combination of ratio depending upon the requirement/as decided by

the bank and also allocation/handover and takeover of site to successful bidder will be made in a phase

manner . The Bank also reserves the right to reject any or all the applications/ bids without assigning any

reasons and to restrict the list to any number deemed suitable by it if too many applications/ bids are received

satisfying the basic eligibility criteria.






8

For any clarifications please contact Shri Ashok Ghoshal (AGM) or Smt. Neha Pranav

(Manager) on 033- 66557602 or 033-66557883

DGM

IDBI Bank Ltd (Kolkata Zone)

Place: Kolkata

Date: 31.10. 2019






9

ANNEXURE-I

Sr. No Information regarding Details to be furnished by the Bidder

1 Name & Address of the firm/ Company

2 PAN No.

Aadhar No.

3 Type of organization & Year of Incorporation.

4 Correspondence address of bidder with

contact person’s name, telephone number,

mobile number, EMail etc.

5 Name & details of Directors/ Partners/

Proprietor

6 Company Profile with year of Establishment

7 Details of office(s)

Office address in W.B/Bihar/NE States

8

Whether registered with Registrar of

Companies/Firms, if so, its CIN & Date.

Copies of Certificate of Incorporation,

Memorandum of Association, Articles of

Association

Whether registered with Partnership Act- the

Partnership Deed/Whether registered along

with all amendments.






10

9 Registration with tax authorities (with copies

of last 3 years IT Returns Assessment year

ending March’19)

1. Income Tax No.

2. GST No.

Profit / Loss 2018-19 - Rs.

2017-18 - Rs.

2016-17 - Rs.

10 Names of the Bankers with address

1.

2.

3.

11 Details of Solvency Certificate Submitted.

12 Turnover of the company/ Firm.

Please provide the details for the last 3

years ending March 31,

2017/ 2018/ 2019.

(Certified copies of audited Balance Sheet

and profit & loss account statement to be

enclosed )

a) FY-2016-17

b) FY-2017-18

c) FY-2018-19

Annual Turnover

Rs. __________

Rs. ____________

Rs. _____________

13 Details of the works executed by the

company/ firm during last 3 Financial

years (only those works to be mentioned

which qualify the eligibility criteria)

Copies of satisfactory work experience

obtained from the employers to be enclosed

Annexure II to be filled up






11

14 Registration with Government/ Public Sector

Undertakings/ Banks(during last 3 financial

years)

Annexure III to be filled up

15 Organizational set up and trained man power

available (Enclose the chart)

Annexure IV to be filled up

16 Details of litigation / arbitration cases resulting from the contracts executed by

your company / firm in the past or

currently under execution.

Annexure V to be filled up

17 Names along with address and telephone

numbers of two organization for whom

work is being done at present/ in the

preceding two years and who are in a

position to certify the performance of your

company / firm

Annexure VI to be filled up

18 List of equipments and Machineries Annexure VII to be filled up

19 Duly signed pre bid, pre contract Integrity

Pact. Annexure VIII to be filled up

20 Other information applicant might like to

give in support of the application

Date: Signature of the authorized person &

Place: Company / Firm seal






12

ANNEXURE-II

LIST OF HOUSE KEEPING SERVICES CONTRACTS

EXECUTED DURING LAST 3 YEARS

a. Atleast One (1) work order for Annual Maintenance Contract of buildings having minimum

Annual Billing Value as Rs 7.28 crore (exclusive of GST & service charges) OR

b. Atleast Two (2) work orders for Annual Maintenance Contract of buildings having minimum

Annual Billing Value as Rs 4.55 crore (exclusive of GST & service charges) each OR

c. Atleast Three (3) work orders for Annual Maintenance Contract of buildings having minimum

Annual Billing Value as Rs 3.64 crore (exclusive of GST & service charges) each.

Sr.

No.

Name

of the

Client

Supervising

Authority under

whom work was

carried out

(Name

Designation)

Work

order Ref.

No. &

date(enclos

e copies)

Contract

period

Contract

value (Rs.

in Cr.)

Copy of

Work

order

enclosed?

(Yes/No)

Remarks






13

ANNEXURE-III

Registration with Government / Public Sector Undertakings / Banks for Carrying out Facility

Management Services i.e. Central Labour Commissioner License, PF, ESI, etc. .( during last 3 financial

years only)

Sr. No. Name Nature of work Value of work Name of the

Registration

authority and Date of registration

ANNEXURE-IV

Organizational set up and trained man power available

Sr. No. Name Qualification Experience Works done Employed

with your

firm since

Any other

information






14

ANNEXURE-V

Details of litigation / arbitration cases resulting from the contracts executed by your company / firm /

you in the past or currently under execution

Year. Award for/

against Bidder

Name of

client filed

the litigation/

case/

arbitration

Cause of

Litigation/

case/

arbitration

Disputed

Amount

Actual

awarded

amount

Any other

information

ANNEX URE-VI

Names along with address and telephone numbers of two organizations for whom work done presently / in the

last three years and who are in a position to certify the past performance of your company / firm

Sr. No Name of the

employer

Address Tel. No. /Mobile Fax / E-mail






15

ANNEXURE VII

List of Equipments & Machineries:

Sr. No. Description Utilization Area Furnish / Enclose copies of

invoices

Declaration:

1. All the above information furnished by me/ us here above is correct to the best of my/ our knowledge and

belief.

2. I/ we have no objection if enquiries are made about the work listed by me/ us as above/in the annexure.

3. I/ we agree that the decision of IDBI Bank Ltd in selection of the Contractors will be final and binding on

me/us.

4. I/ we have read the instructions appended to the pro forma and I/ we understand that if any false

information is detected at a later date, the empanelment/award of contract shall be cancelled unilaterally at the

discretion of the bank without any further notice to us/me.

Signature of the Bidder:

Name and designation with

Seal of the firm/Company:

Place:

Date:






16

Annexure - VIII

PRE CONTRACT INTEGRITY PACT

General

This pre-bid pre-contract Agreement (hereinafter called the Integrity Pact) is made on ____________day

of the month of ___________ 2019, between, IDBI Bank Ltd., a company within the meaning of Section

2(20) of the Companies Act, 2013 (18 of 2013) and a banking company within the meaning of Section 5 (c)

of the Banking Regulation Act, 1949 (10 of 1949), with Corporate Identity No. L65190MH2004GOI148838

and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400005 through its

_______________ Department/ Office at ___________, _________, (hereinafter called the "PRINCIPAL'',

which expression shall mean and include, unless the context otherwise requires, its successors) of the First

Part and M/s ______________represented by Smt/ Shri___________________________, MD/ CEO/ CMD

(hereinafter called the "BIDDER/ Seller which expression shall mean and include, unless the context

otherwise requires, its/ his successors and permitted assigns) of the Second Part.

WHEREAS the PRINCIPAL proposes to procure (_____________________) and BIDDER/ Seller is

willing to offer/ has offered the same to the Principal.

WHEREAS the BIDDER is a private company/ public company/ Government undertaking/ partnership/

registered export agency, constituted in accordance with the relevant law in the matter and the PRINCIPAL is

an Office/ Department of IDBI Bank Ltd performing its functions on behalf of IDBI Bank

Ltd.

NOW, THEREFORE,

To avoid all forms of corruption by following a system that is fair, transparent and free from any influence/

prejudiced dealings prior to, during and subsequent to the currency of the contract to be· entered into with a

view to:

Enabling the PRINCIPAL to obtain the desired service/ product at a competitive price in conformity with the

defined specifications by avoiding the high cost and the distortionary impact of corruption on public






17

procurement; and

Enabling BIDDERs to abstain from bribing or indulging in any corrupt practice in order to secure the contract

by providing assurance to them that their competitors will also abstain from bribing and other corrupt

practices and the PRINCIPAL will commit to prevent corruption, in any form, by its officials by following

transparent procedures.

The parties hereto hereby agree to enter into this Integrity Pact and agree as follows:

1. Commitments of the PRINCIPAL

1.1 The PRINCIPAL undertakes that no official of the PRINCIPAL, connected directly or indirectly with

the contract, will demand, take a promise for or accept directly or through intermediaries, any bribe,

consideration, gift, reward, favour or any material or immaterial benefit or any other advantage from the

BIDDER, either for themselves or for any person, organisation or third party (which is not available legally)

related to the contract in exchange for an advantage in the bidding process, bid evaluation, contracting or

implementation process related to the contract.

1.2 The PRINCIPAL will, during the pre-contract stage, treat all BIDDERs alike, and will provide to all

BIDDERs the same information and will not provide any such information to any particular BIDDER which

could afford an advantage to that particular BIDDER in comparison to other BIDDERs.

1.3 All the officials of the PRINCIPAL will report to the appropriate authority any attempted or completed

breaches of the above commitments as well as any substantial suspicion of such a breach.

2. In case any such preceding misconduct on the part of such official(s) is reported by the BIDDER to the

PRINCIPAL with full and verifiable facts and the same is prima facie found to be correct by the PRINCIPAL,

necessary action, as deemed fit & proper will be taken by the bank.

3. Commitments of the BIDDERs

The BIDDER commits itself to take all measures necessary to prevent corrupt practices, unfair






18

means and illegal activities during any stage of its bid or during any pre-contract or post-contract stage in

order to secure the contract or in furtherance to secure it and in particular commit itself to the following:

3.1 The BIDDER will not offer, directly or through intermediaries, any bribe, gift, consideration, reward,

favour, any material or immaterial benefit or other advantage commission, fees brokerage or inducement to

any official of the PRINCIPAL, connected directly or indirectly with the bidding process, or to any person,

organisation or third party related to the contract in exchange for any advantage in the bidding, evaluation,

contracting and implementation of the contract.

3.2 The BIDDER further undertakes that it has not given, offered or promised to give, directly or

indirectly any bribe, gift, consideration, reward, favour, any material or immaterial benefit or other advantage,

commission, fees, brokerage or inducement (not available legally) to any official of the PRINCIPAL or

otherwise in procuring the Contract or forbearing to do or having done any act in relation to the obtaining or

execution of the contract or any other contract with IDBI Bank Ltd for showing or forbearing to show favour

or disfavour to any person in relation to the contract or any other contract with IDBI Bank Ltd.

3.3 The BIDDER confirms and declares that they have not made any payments to any agents/ brokers or

any other intermediary, in connection with this bid/ contract.

3.4 The BIDDER further confirms and declares to the PRINCIPAL that the BIDDER is the original

vendor or service provider in respect of product/ service covered in the bid documents and the BIDDER has

not engaged with any individual or firm or company whether Indian or foreign to intercede, facilitate or in any

way to recommend to the PRINCIPAL or any of its functionaries, whether officially or unofficially to the

award of the contract to the BIDDER, nor has any amount been paid, promised or intended to be paid to any

such individual, firm or company in respect of any such intercession, facilitation or recommendation.

3.5 The BIDDER, at the earliest available opportunity, i.e. either while presenting the bid or during pre-

contract negotiations and in any case before opening the financial bid and before signing the contract, shall

disclose any payments he has made, is committed to or intends to make to officials of the PRINCIPAL or

their family members, agents, brokers or any other intermediaries in connection with the contract and the

details of the services agreed upon for such payments.

3.6 The BIDDER will not enter into any undisclosed agreement or collude with other parties interested in






19

the contract/ other BIDDERs to impair the transparency, fairness and progress of the bidding process, bid

evaluation, contracting and implementation of the contract or with respect to prices, specifications,

certifications, subsidiary contracts etc.

3.7 The BIDDER will not accept any advantage in exchange for any corrupt practice; unfair means

and illegal activities.

3.8 The BIDDER shall not use improperly, for purpose of competition or personal gain or pass on to

others, any information provided by the PRINCIPAL as a part of the business relationship, regarding plans,

technical proposals and business details including information contained in any electronic data carrier. The

BIDDER also undertakes to exercise due and adequate care lest any such information is divulged.

3.9 The BIDDER commits to refrain from giving any complaint directly or through any other manner

without supporting it with full and verifiable facts.

3.10 The BIDDER shall not instigate or cause to instigate any third person to commit any of the

actions mentioned above.

3.11 If the BIDDER or any employee of the BIDDER or any person acting on behalf of the BIDDER, either

directly or indirectly, is a relative of any of the officers of the PRINCIPAL, or alternatively, if any relative of

an officer of the PRINCIPAL has financial interest/ stake in the BIDDER's firm, the same shall be disclosed

by the BIDDER at the time of filing of tender.

3.12 The BIDDER shall not lend to or borrow any money from or enter into any monetary dealings or

transactions, directly or indirectly, with any employee of the PRINCIPAL.

3.13 The BIDDER/ Contractor shall not directly or through any other person or firm use coercive practices

against IDBI Bank and/ or other BIDDERs/ Contractor(s).

3.14 BIDDERs are not to pass any information provided by the PRINCIPAL as a part of business

relationship to others and not commit any offence under PC/ IPC Act.

3.15 Foreign BIDDERs if any, to disclose name and address of agents and representatives in India and

Indian Bidders to disclose their foreign principal or associates.

3.16 BIDDERs to disclose any transgressions with any other company that may impinge on anti-






20

corruption principle.

4. Previous Transgressions

4.1 The BIDDER declares that no previous transgression occurred in the last three years immediately

before signing of this Integrity Pact, with any other company in any country in respect of any corrupt

practices envisaged hereunder or with any Public Sector Enterprise / Public Sector Banks in India or any

Government Department in India or RBI that could justify BIDDER’s exclusion from the tender process.

4.2 The BIDDER agrees that if it makes incorrect statement on this subject, BIDDER can be disqualified

from the tender process or the contract, if already awarded, can be terminated for such reason.

5. Earnest Money (Security Deposit)

5.1 While submitting commercial bid, the BIDDER shall deposit an amount (specified in RFP) as Earnest

Money/ Security Deposit, with the PRINCIPAL through any of the modes mentioned in the RFP/ bid

document and no such mode is specified, by a Bank Draft or a Pay Order in favour of IDBI Bank Ltd.

However payment of any such amount by way of Bank Guarantee, if so permitted as per bid documents/ RFP

should be from any nationalized Bank other than IDBI Bank Ltd and promising payment of the guaranteed

sum to the PRINCIPAL on demand within three working days without any demur whatsoever and without

seeking any reasons whatsoever. The demand for payment by the PRINCIPAL shall be treated as conclusive

proof for making such payment to the PRINCIPAL.

5.2 Unless otherwise stipulated in the Bid document/ RFP, the Earnest Money/ Security Deposit shall be

valid up to a period of five years or the complete conclusion of the contractual obligations to the complete

satisfaction of both the BIDDER and the PRINCIPAL, including warranty period, whichever is later.

5.3 In case of the successful BIDDER, a clause would also be incorporated in the Article pertaining to

Performance Bond in the Purchase Contract that the provisions of Sanctions for Violation shall be applicable

for forfeiture of Performance Bond in case of a decision by the PRINCIPAL to forfeit the same without

assigning any reason for imposing sanction for violation of this Pact.






21

5.4 No interest shall be payable by the PRINCIPAL to the BIDDER on Earnest Money/ Security

Deposit for the period of its currency.

6. Sanctions for Violations

6.1 Any breach of the aforesaid provisions by the BIDDER or anyone employed by it or acting on its

behalf (whether with or without the knowledge of the BIDDER) shall entitle the PRINCIPAL to take all or

any one of the following actions, wherever required:

6.1.1 To immediately call off the pre contract negotiations without assigning any reason and without giving

any compensation to the BIDDER. However, the proceedings with the other BIDDER(s) would continue,

unless the PRINCIPAL desires to drop the entire process.

6.1.2 The Earnest Money Deposit (in pre-contract stage) and / or Security Deposit/ Performance Bond (after

the contract is signed) shall stand forfeited either fully or partially, as decided by the PRINCIPAL and the

PRINCIPAL shall not be required to assign any reason therefore.

6.1.3 To immediately cancel the contract, if already signed, without giving any compensation to the

BIDDER

6.1.4 To encash the advance bank guarantee and performance bond/ warranty bond, if furnished by the

BIDDER, in order to recover the payments, already made by the PRINCIPAL along with interest.

6.1.5 To cancel all or any other Contracts with the BIDDER. The BIDDER shall be liable to pay

compensation for any loss or damage to the PRINCIPAL resulting from such cancellation/ rescission and the

PRINCIPAL shall be entitled to deduct the amount so payable from the money(s) due to the BIDDER.

6.1.6 To debar the BIDDER from participating in future bidding processes of the PRINCIPAL or any of its

subsidiaries for a minimum period of five years, which may be further extended at the discretion of the

PRINCIPAL.

6.1.7 To recover all sums paid, in violation of this Pact, by BIDDER(s) to any middleman or agent or broker

with a view to securing the contract.

6.1.8 Forfeiture of Performance Bond in case of a decision by the PRINCIPAL to forfeit the same without






22

assigning any reason for imposing sanction for violation of this Pact.

6.1.9 Intimate to the CVC, IBA, RBI, as the PRINCIPAL deemed fit the details of such events for

appropriate action by such authorities.

6.2 The PRINCIPAL will be entitled to take all or any of the actions mentioned at para 6.1.1 to 6.1.9 of

this Pact also on the Commission by the BIDDER or any one employed by it or acting on its behalf (whether

with or without the knowledge of the BIDDER), of an offense as defined in Chapter IX of Indian Penal Code,

1860 or Prevention of Corruption Act, 1988 or any other statute enacted for prevention of corruption.

6.3 The decision of the PRINCIPAL to the effect that a breach of the provisions of this Pact has been

committed by the BIDDER shall be final and conclusive on the BIDDER. However, the BIDDER can

approach the Independent External Monitor(s) appointed for the purposes of this Pact.

7. Fall Clause

7.1 The BIDDER undertakes that it has not supplied/ is not supplying similar product/ systems or

subsystems at a price lower than that offered in the present bid in respect of any other Ministry/ Department

of the Government of India or PSU or any other Bank and if it is found at any stage that similar product/

systems or sub systems was supplied by the BIDDER to any other Ministry/ Department of the Government

of India or a PSU or a Bank at a lower price, then that very price, with due allowance for elapsed time, will be

applicable to the present case and the difference in the cost would be refunded by the BIDDER to the

PRINCIPAL, if the contract has already been concluded.

8. Independent External Monitors

8.1 The PRINCIPAL has appointed Independent External Monitors (hereinafter referred to as Monitors or

IEMs) for this Pact in consultation with the Central Vigilance Commission (Names and Addresses of the

Monitors to be given).

8.2 The task of the Monitors shall be to review independently and objectively, whether and to what extent

the parties comply with the obligations under this Pact.

8.3 The Monitors shall not be subject to instructions by the representatives of the parties and perform their






23

functions neutrally and independently.

8.4 Both the parties accept that the Monitors have the right to access all the documents relating to the

project/ procurement, including minutes of meetings.

8.5 As soon as the Monitor notices, or has reason to believe, a violation of this Pact, he will so inform the

Authority designated by the PRINCIPAL.

8.6 The BIDDER(s) accepts that the Monitor has the right to access without restriction to all Project

documentation of the PRINCIPAL including that provided by the BIDDER. The BIDDER will also grant the

Monitor, upon his request and demonstration of a valid interest, unrestricted and unconditional access to his

project documentation. The same is applicable to Sub-contractors. The Monitor shall be under

contractual obligation to treat the information and documents of the BIDDER/ Sub-contractor(s) with

confidentiality.

8.7 The PRINCIPAL will provide to the Monitor sufficient information about all meetings among the

parties related to the Project provided such meetings could have an impact on the contractual relations

between the parties. The parties will offer to the Monitor the option to participate in such meetings.

8.8 The Monitor will submit a written report to the designated authority of PRINCIPAL/ Secretary in the

Department/ within 8 to 10 weeks from the date of reference or intimation to him by the PRINCIPAL/

BIDDER and, should the occasion arise, submit proposals for correcting problematic situations.

9. Facilitation of Investigation

In case of any allegation of violation of any provisions of this Pact or payment of commission, the

PRINCIPAL or its agencies shall be entitled to examine all the documents including the Books of Accounts of

the BIDDER and the BIDDER shall provide necessary information and documents in English and shall

extend all possible help for the purpose of such examination.

10. Law and Place of Jurisdiction

This Pact is subject to Indian Law. The place of performance and jurisdiction is the seat of the

PRINCIPAL.






24

11. Other Legal Actions

The actions stipulated in this Integrity Pact are without prejudice to any other legal action that may follow

in accordance with the provisions of the extant law in force relating to any civil or criminal proceedings.

12. Validity

12.1 The validity of this Integrity Pact shall be from date of its signing and extend up to 5 years or the

complete execution of the contract to the satisfaction of the PRINCIPAL and the BIDDER/ Seller, including

warranty period, whichever is later. In case BIDDER is unsuccessful, this Integrity Pact shall expire after six

months from the date of the signing of the contract, with the successful bidder by the PRINCIPAL.

12.2 Should one or several provisions of this Pact tum out to be invalid; the remainder of this Pact shall

remain valid. In this case, the parties will strive to come to an agreement to their original intentions.

13. The parties hereby sign this Integrity Pact at _______________ on___________.

IN WITNESS WHEREOF, the Parties have signed and executed this Integrity Pact at the place and date first

hereinabove mentioned in the presence of following witness:

Signature Signature

(For & on behalf of the PRINCIPAL) (For & on behalf of the BIDDER/ Contractor)

Office Seal Office Seal

Name Name

Designation Designation

Witness 1:

(Name & Address)

Witness 2:

(Name & Address)






25

[Provisions of the above clauses would need to be amended/ deleted in line with the policy of the PRINCIPAL in regard to involvement of Indian agents of foreign suppliers].






26

Envelope No I

Technical Bid

NAME OF THE WORK: Annual Maintenance Contract for providing

‘Sweeping, Cleaning and other services incidental to

cleaning and sweeping’ at the IDBI Bank establishments

under Kolkata Zone

NAME OF THE BIDDER:

ADDRESS:

LAST DATE OF SUBMISSION OF THE TENDER: 16th November 2019






27

DISCLAIMER

The information contained in this Tender document or information provided subsequently to the

Bidder(s) or applicants whether verbally or in documentary form, by or on behalf of IDBI Bank Limited

(IDBI Bank/the Bank), is provided to the Bidder(s) subject to the terms and conditions set out in this

TENDER document (Technical Bid and Price Bid) and all other terms and conditions, subject to which such

information is provided.

This TENDER document is not an agreement and is neither an offer nor an invitation to offer by IDBI

Bank. This TENDER is to invite proposals from applicants who are qualified to submit the bids (“Bidders”).

The purpose of this TENDER is to provide the Bidder(s) with information and to assist them in formulation of

their proposals (Bids). This TENDER does not claim to contain any or all the information, which each Bidder

may require. Each Bidder should, at its own costs without any right to claim reimbursement, conduct its own

investigations, analysis and should check the accuracy, reliability and completeness of the information in this

TENDER and wherever felt necessary obtain independent advice. IDBI Bank makes no representation or

warranty and shall incur no liability or obligation under any law, statute, rules or regulations as to the

accuracy, reliability or completeness of this TENDER. IDBI Bank may in its absolute discretion, but without

being under any obligation to do so and without prejudice to its rights, update, amend or supplement the

information in this TENDER.

The information contained in this TENDER document is selective and is subject to updation,

expansion, revision and amendment by IDBI Bank. IDBI Bank does not undertake to provide any Bidder(s)

with access to any additional information or to update the information in this TENDER document or to

correct any inaccuracies if any therein, which may become apparent. IDBI Bank reserves the right of

discretion to change, modify, add to or alter any or all of the provisions of this TENDER and/or the bidding

process, without assigning any reasons whatsoever. Such change will be intimated or made accessible to all

Bidders or can be accessed in website of IDBI Bank. Any information contained in this TENDER document






28

will be superseded by any later written information on the same subject made available/accessible to

Bidder(s) by IDBI Bank.

Information provided in this TENDER is on a wide range of matters, some of which may depend upon

interpretation of law. The information given is not intended to be an exhaustive account of statutory

requirements and should not be regarded as a complete or authoritative statement of law. IDBI Bank does not

own any responsibility for the accuracy or otherwise for any interpretation or opinion on law expressed

herein. Further, IDBI Bank also does not accept claim, obligation, responsibility or liability of any nature

whether resulting from negligence or otherwise howsoever caused arising from reliance of any Bidder upon

the statements contained in this TENDER.

IDBI Bank reserves the right to reject any or all the expression of interest/proposals/Bids received in

response to this TENDER at any stage without assigning any reason whatsoever and without being liable for

any loss/injury that Bidder might suffer due to such reason. The decision of IDBI Bank shall be final,

conclusive and binding on all the Bidders/parties directly or indirectly connected with the bidding process.






29

INSTRUCTIONS FOR SUBMISSION OF TECHNICAL BID/ PRICE BID

1. The Bid shall contain the full name, address, telephone number (mobile and landline), fax number and E-mail

ID, of Bidder/ Service Provider for facilitating communications including notices to be given to the

Bidder/Service Provider in connection with the Bid transaction. Any communication from IDBI Bank Limited

by any of the above modes of communication shall be treated as official communication and duly acted upon

early by the respective Service Provider.

2. The Bidder/Service Provider shall complete in all respects, form(s) annexed to the Bid documents, quote the

rates, furnish the information called for therein, and (sign and endorse the date on each of the documents in the

relevant space provided) therein for the purpose. The bid shall be properly signed by a person/ persons duly

authorized by the Bidder/Service Provider. In the case of incorporated Companies, the Bid shall be signed by a

director(s)/ the duly authorized officers and supported by internal corporate authorizations with the Company

seal. The Bidder/Service Provider shall sign each page of the Bid documents.

3. The Bid form and the documents attached to it shall not be detached or removed one from the other and no

alteration (s) or mutilation (s) (other than filling in all the blank spaces) shall be made in any of the Bid

documents attached thereto. Any alterations or changes, if any to the entries in the attached documents, may be

made by a separate covering letter, in the absence of which it may be rejected. Any decision in this regard by

IDBI Bank shall be final, conclusive, and binding on the Bidder/Service Provider.

4. The Committee constituted for the purpose of selection of the Bidder/Service Provider would evaluate

technical Bids to qualify the Bidder/ Service Providers and only those Bidders/ Service Provider who qualify

may be required, if necessary, to make a detailed presentation to the RFP (Request For Proposal) committee,

if need be, for further evaluation. The financial Bids of the finally qualified and short listed Bidder/Service

Providers would be opened in their presence or their authorized representatives wishing to be present. No

intimation would be sent to the unsuccessful Bidders/Service Providers.

5. The scope of work covers providing Sweeping, Cleaning & other services incidental to cleaning and

Sweeping, as described in the Technical Bid hereunder, at all IDBI Bank establishments located in

Kolkata Zone. The details whereof are as provided herein below






30

6. The sealed cover should contain the following:

a) Envelope 1 (Technical Bid) –

(i) Tender Document is available in Bank’s Website. Bidders to download the application form

alongwith Tender Documents from IDBI website www.idbi.in from Notices-Tenders

(ii) Earnest Money Deposit (EMD) of Rs 100000/- (Rs. one Lakh only) to be submitted

along with Technical Bid only in the form of DD/PO drawn in favour of IDBI Bank Limited,payable at

Kolkata.

The Bid EMD would be exempted, in case of those bidders who are registered under the related provisions of

MSME/NSIC (Certificate to be enclosed) and related guidelines / instructions and such agencies must provide

supporting documents to claim the above exemptions along with the Technical Bid.

b) Envelope 2 (Price Bid) -

The rate shall be quoted as per Performa given in the Price Bid. The Performa should be duly signed &

sealed by the Bidder(s).

7. Technical Bid and Price Bid will contain General Terms & Conditions, Scope of Work, chemicals,

materials, equipments to be used, etc. The Bidder(s) who’s financial/Price Bid is accepted will have to enter

into an agreement with the Bank as per pro forma given.

8. The sealed cover (with Technical Bid & Price Bid covers kept inside) super scribed with the name of the

work may be addressed to Deputy General Manager-, IDBI Bank Ltd, IDBI House, 44 Shakespeare Sarani,

Kolkata-700017 and the covers shall be dropped in the Tender Box placed at 7th Floor, IDBI bank Ltd IDBI

House, 44 Shakespeare Sarani, Kolkata-700017 on or before 2:30 pm by 16th November 2019. The

Bank will not be responsible for any postal delay/ loss/ non receipt thereof. Bid received after the date & time

specified above will be rejected. The technical bids shall be opened on 22nd November 2019 at 3:00 pm.

Price bids shall be opened in the presence of the Bidder(s) / duly authorised representatives who need to be

present on the day of opening of Price bids at at the above mentioned address. The date and time of opening

of price Bids shall be communicated to the prequalified vendor separately.

9. A pre-bid meeting of all the intending bidders shall be held on 12th November 2019 at 2:30 p.m. at

http://www.idbi./






31

Bank’s Zonal office premises at 44,Shakespeare Sarani Kolkata which the intending bidders need to

mandatorily attend for detailed discussion regarding the tender, procedure for filling tender in the Technical

bid, financial Price Bid or any other matter/ clarifications covering the tender.

10. Bidder(s) shall note that bids received without prescribed EMD (RTGS/NEFT/DD) shall summarily be

rejected.

11. The EMD of Unsuccessful Bidders shall be returned on non-acceptance of the Bid within three months

from the last date fixed for receiving the Bid or such earlier time as decided by the Bank. However, EMD of

Successful Bidder(s) whose tender has been accepted by the Bank shall be adjusted towards Security Deposit.

The Successful Bidder(s) has to deposit balance amount of Security deposit of Rs 45.50 Lakhs (Rupees

Forty Five Lakh Fifty Thousand only) after adjusting said EMD. The Security Deposit shall not bear any

interest and such amount shall be forfeited in the event of any invasion, refusal or delay on the part of the

Successful Bidder(s) to sign and execute the agreement within 15 days from the commencement of contract in

case their Bid is accepted.

12. The Bidders shall submit their offers strictly in accordance with the terms and conditions of the Bid

document. Any Bidder that stipulates conditions contrary to / inconformity with the conditions given in the

Bid document is liable for rejection.

13. The Bids amount is to be inserted in words as well as in figures in the space provided and in case of

discrepancies between prices written in words and prices written in figures, the prices written in words shall

be considered correct. The correction and or overwriting, made in the tender documents/price bids if not

authenticated, will be liable for rejection.

14. The rates quoted in the Bid shall be inclusive of all taxes and duties such as, Sales Tax, Surcharge on

Sales Tax, Excise Duty, Octroi, Turn Over Tax and Work Contract Tax and also delivery of material at site,

VAT or any other applicable tax as per statute (present and future) excluding GST or any other such tax

falling in similar bracket / category.

15. The Tender Document i.e. Technical Bid and Price Bid are not transferable.

16. Time is the essence of the contract and the works must be started within 15 days from the date of issue of






32

work order. Any Bidder who disagrees with the time schedule and stipulates a longer period is liable to be

rejected.

17. Access to inspect the site will be given with prior appointment up to one day prior to the last date of

submission of the tender.

18. The Bid shall be signed by the Bidder or person(s) as duly authorized by the Bidder. In case, the Bidder

is a Company, the officer so authorized by the Company with its seal duly affixed shall sign the Bid. A

resolution to that effect passed by the bidder company shall be attached with the bid.

19. The Bid shall contain proper / registered office address, Tel. No. & Fax No., e-mail for serving notices

required to be served to the Bidder in connection with the Bid.

20. The Bid Form and the documents attached to it shall not be detached and no alteration or mutilation

(other than filling in all the blank spaces) shall be made in any of the documents attached hereto. Any

alterations or changes to the entries in the attached documents shall be made by a separate covering letter

otherwise it shall not be entertained.

21. Bidder(s) are requested to visit the site and also carefully examine the Bid Documents, terms and

condition of contract, specifications, schedules and the frequency of work. In case there should be or appear

to be any ambiguity in or discrepancy between any of the document, they should immediately refer the matter

to the Bank for clarification.

22. The Bank will not be responsible/ liable for payment of any costs, charges or expenses, which may have

been incurred or payment of any damages or any monies or of any nature, in respect of any losses to person

or property suffered by any Bidder(s) in connection with visits to inspect the site and in the preparation of Bid

for submission.

23. The Bidder(s) (whether he submits the Bid or not) shall treat the details of the document as secret and

confidential and shall not share or part with any third party without prior written consent of the Bank.






33

24. The Bank reserves the right to adjust/rectify any arithmetical or other errors in any Bid in the way that it is

considers suitable. Any adjustments/rectification so made by the Bank shall be treated as stated to the

Bidder(s).

25. The Bank is not bound to accept any lowest Bid and it has the right to accept or reject any Bid at its own

discretion without assigning any reasons. The Bank’s decision in this regard will be final, conclusive and

binding on the Bidder(s).

26. The Bank reserves the right to empanel more than one vendor and the allocation would be made in the

ratio of 50:30:20 or 60:40 or any other combination of ratio decided by the Bank depending upon its

requirement/ as decided by the bank and also allocation/hand over and takeover of site to successful bidder in

a phase manner will be made .. The Bank also reserves the right to reject any or all the applications without

assigning any reasons and to restrict the list to any number deemed suitable by it if too many applications are

received satisfying the basic eligibility criteria.

27. The bidder cannot quote for the bid in part.

28. The Bid prepared by the vendor, as well as all correspondence and documents relating to the Bid

exchanged by the Vendor and IDBI Bank with supporting documents and printed literature shall be in English

only.

29. Prospective bidders may only submit the bids if the bids are valid for at least 90 (ninety) days from the last

date of submission of bid. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on

the Bidder/Service Provider.

30. Last date for receipt of Bids-

Bids will be received by IDBI Bank as per the date /time & at the address specified .No request for extension

of last date of submission would be entertained..In the event of the specified date for the receipt of Bids being

declared a holiday for IDBI Bank, the Bids will be received up to the appointed time on the succeeding

working day.

31. Late Bids

Any Bid received by IDBI Bank after the last date and time for receipt of Bids prescribed by the IDBI Bank,

will be rejected forthwith and / or returned unopened to the Bidder/Service Provider. Any decision in this






34

regard by IDBI Bank shall be final, conclusive and binding on the Bidder/Service Provider.

32. Withdrawal of Bids

a.The Vendor may modify or withdraw its Bids after the Bid’s submission, provided that written notice of the

modification or withdrawal is received by the IDBI Bank prior to the last date prescribed for submission of

Bid.

b. The Vendor should submit its modified Bid in whole as a replacement of its previous Bid.

c.The Vendor’s modification or withdrawal notice shall be prepared, sealed, marked and dispatched strictly in

accordance with the provisions of this document.

d. No Bid may be modified subsequent to the last date for receipts of Bid.

e. No Bid may be withdrawn in the interval between the last date for receipts of Bids and the expiry of the Bid

validity period specified by the Vendor in the Bid. Withdrawal of a Bid during this interval may result in the

Vendor’s forfeiture of Bid security furnished by the Bidder/Service Provider.

33. The Outsourced Vendors (OS) are advised not to indicate any separate discount. Discount(s), if any,

should

be merged with the quoted rates / percentages. Discount of any type, indicated separately, will

not be taken into account for evaluation purpose. However, in the event such an offer, without

considering discount, is found to be the lowest, IDBI Bank, at its discretion, shall avail such discount at the

time of award of contract. After the acceptance of the Technical Bids of the short listed OS Vendors, but

before the opening of the Financial Bids, IDBI Bank, may offer the short listed OS Vendors option to indicate

the discounts offered, if any, on the Financial Bids. The final rates quoted by the OS Vendor will be the rates

so indicated in the Financial Bids less the discount offered.

34. The Bidder/Service Provider should not be owned or controlled by any Director or officer/ employee of the

Bank or their relatives having the same meaning as assigned under Section 277 of the Companies Act, 2013. A

declaration to this effect should be submitted with the Bid.

35. No conditions from the intending bidder in addition to the conditions stipulated in the Bid

document will be acceptable. I/We have read the above terms & conditions.






35

Date Signature and seal of Bidder(s)

Scope of Work and Specifications of Services, Equipments, Chemicals etc.

The Bank has provided high quality interiors and the Bidder(s) should be experienced and have capability to

maintain them. The scope of work would involve cleaning & wet mopping of floors, dusting of work &

wipping stations, collecting and disposing of waste in municipal bins, cleaning of toilets, toilet fixtures,

window glass (both from inside & outside), telephones, lifts, walls, stairs, carpets, sofas, chairs, pedestal fans,

venetian blinds, polishing of brass items, removing of cobwebs from ceilings, removal of stagnant water from

terrace and external drainage cleaning, open terrace/canopies cleaning etc. The work also includes engaging

the services of personnel for other incidental work such as messenger services, shifting/ movement of files,

documents, furniture, equipment etc. within and outside the bank’s premises, attending pantry work, serving

tea/water to customers, filling of water bottles at workstations etc. These services will be required on all days

during the period of contract as per Bank’s requirement.

Types of Services, Frequency of Service & Penalties for non completion/unsatisfactory work, Equipments and

Chemicals/Cleaning materials to be used are as under:

I. Types of Services and their Frequency






36

A Works to be completed by 9.30 am on all days:

Sr.

No.

Type of service Frequency of

service

Method Penalties for Non

Completion/

Unsatisfactory

work

1 Sweeping & wet mopping on all the floors

Including stairs, lift lobby, common area,

workstation area, canteen and cabin

enclosures in the building, all the occupied

floors and basement in building.

Daily Once Manually/

Mechanized

Rs. 500/- per floor

per day

2 Collecting of waste from the waste paper

basket and disposing off at municipal bins

outside office premises.

Daily Once Manually Rs. 5,000/- per day

3 Dusting & wiping of all open work stations

along with computers and their accessories

like printers, monitors, keyboards, fax

machine and photocopiers etc, telephone

instrument, pedestal fans, cabins including

desk chairs, tables, side- units, sofas & other

furniture on the floors.

Daily Once Manually

using dry &

wet cloth as

per

requirement

Rs. 500/- per floor

per day

4 Glass cleaning in common areas, passages

and corridors and of cabins from inside &

outside

Daily Once Manually

using dry &

wet cloth

using spray

liquid

cologne.

Rs. 250/- per floor

per day

5 Sweeping of Drive way and Parking area

around the office premises Daily Once Manually Rs. 250/- per floor

per day

6 Sweeping of stairs, Drive way and Parking

area around the office premises. Daily Once Manually/

Mechanized

Rs. 1,000/- per day






37

7 Cleaning of window glasses from inside as

well as outside all around the building on

Bank occupied floor.

Daily Once Manually

using

necessary

tools and

cleaning

materials

Rs. 500/- per day

8 Sweeping and wet mopping of entrance

lobby, common area, lift lobby as applicable Daily Twice Manually

using

necessary

tools and

Cleaning

materials

Rs. 500/- per day

B Miscellaneous works to be attended during working hours

Sr.

No.

Type of service (Branches/ other units)

Frequency of

service


Completion/

Unsatisfactory

work

1 Providing services to carry out work which is

incidental to sweeping & cleaning such as

cleaning & maintenance of pantry, serving

tea/ water etc., cleaning of all utensils and

shifting/movements of files/ documents,

equipment etc. within and outside the office

premises as per the requirement.

Daily or As

And When

Required

Manually

from the

day pool of

personnel

deployed

cleaning

activities.

Rs. 2,000/- per day

C Work to be carried out daily at different intervals

Sr.

No.

Type of service

Frequency of

service


Completion/

Unsatisfactory

work

1 Cleaning of Toilets along with toilet fixtures

such as urinal, washbasins, W.C., mirror,

lights, doors, dustbins, buckets, mugs in the

toilet etc. Removing of cobwebs from

ceilings, Scrubbing of all walls and floor in

Daily Thrice

(before

9.30AM,

12.30 PM &

3.30 PM) In

Scrubbing/

washing

with

appropriate

cleaning

Rs. 200/- per

service per toilet






38

the toilet thoroughly in the morning and

thereafter every hour a check should be

maintained to keep the toilet clean and dry.

Soap containers fitted in the toilets should be

filled every day with Homacol/any branded

liquid soap like Dettol, Lifebuoy etc.

addition to

above as and

when

instructed by

the Bank

material/

machines,

wet

& dry

wiping

manually/

mechanically

with soap

solution

spray

cologne

2 Cleaning/ Sweeping & Wet mopping lift car

(Floor & Wall), Lift lobbies, etc.

Daily Twice

(before

9.30AM,

12.30PM)

scrubbing/

washing

with

appropriate

cleaning

material/

machines,

wet

& dry

wiping

manually/

mechanically

with soap

solution

spray

cologne

Rs. 200/- per

service

D Work to be carried out on Periodical Basis

Sr.

No.

Type of service

Frequency of

service


Completion/

Unsatisfactory

work

1 Cleaning of sign boards, signage, name

plates etc.

Weekly

Once

Manually /

Mechanically

using

appropriate

shining

Rs. 1000/- per week






39

material

2 Polishing Brass items (loose &

fixed) by using Brasso As per

requirement

Weekly

Once

Manually /

Mechanically

using

appropriate

shining

material

Rs. 1000/- per week

3 Cleaning, sweeping of roof of canopy,

terraces, Shaft areas, basement, pump

house, substation, etc.

Weekly

Once

Manually/

Mechanically

as the

circumstances

may demand

Rs. 2000/- per week

4 Scrubbing and washing of stairs &

removing pan stains if any from the corners

Weekly

Once

Manually/

Mechanically

as the

circumstances

may demand

Rs. 2000/- per week

5 Removing of cobwebs from the

walls/ceiling etc. Daily check is to be

maintained.

Weekly

Once

Manually/

Mechanized

as the

circumstances

may demand

Rs. 5000/- per

cleaning

6 Cleaning of all carpets laid in executive cabins, passage, work station, conference

6.i Dry vacuum cleaning Monthly

Once

Mechanized

vacuuming

Rs. 500/- per floor per month

6.ii Shampoo cleaning Quarterly

Once

Mechanized

vacuuming &

shampooing

Rs. 1000/- per floor

per quarter

7 Cleaning of Sofas and Executive Chairs in






40

7.i Dry vacuum cleaning Monthly

Once

Mechanized

vacuuming

Rs. 20/- per seat per

month

7.ii Shampoo cleaning Quarterly

Once

Mechanized

vacuuming &

shampooing

Rs. 50/- per seat per

month

8 Dusting, cleaning and servicing of

vanishing blinds to keep them in working

condition throughout the year

Monthly

Once

Manually

using dry &

wet cloth &

liquid

detergent

Rs.2000/- per floor

per month

9 Maintenance of Glass Windows and

Façade

9i Cleaning of Internal and External surface of

Glasses and External Textured surface and

sill of all windows in the buildings

Monthly

Once

Manually

using

necessary

tools and

cleaning

materials

Rs.2500/- per

floor per month

Rs.1000/- per

floor per

month during

monsoon

9ii Cleaning of Internal and External surface of

Glasses and External Kent Tile and sill

of all windows.

Quarterly

Once

Manually

using

necessary

tools and

cleaning

materials.

In

addition

safety belts

and other

security

arrangements

Rs.2500/- per

floor per quarter

Rs.1000/- per

floor per

quarter during

monsoon

10 Removal of stagnant water from terrace and

External drainage cleaning

As per

Requirement

Manually/

Mechanized

cleaning

Amount on

actual

paid to any

other agency






41

Note-

i. However, agency to carryout Sweeping & cleaning work at any of the premises on Sundays and Bank

Holidays as per requirement, which are part of daily routine works

ii. The Bidder(s) shall ensure quality work in planned and time bound manner. The standard of cleaning

material tools and tackles, machinery/ equipment and deployment of manpower for carrying out sweeping,

cleaning & other services incidental to sweeping and cleaning shall be to the satisfaction of official(s) of Bank

supervising the work. Whenever the quality of the Sweeping & cleaning Services / maintenance rendered are

below standard; the Bank at its own discretion will impose penalties as mentioned in this TENDER document

and recover/adjust the amount from the monthly bill/ Security Deposit.

EQUIPMENTS TO BE USED

Sr.

N