SafeEntry User Guide

Request for SafeEntry Gateway device

Last updated on 22 February 2021

Please note that SafeEntry Gateway devices:

● Should only be requested for manned public-facing entrances.

● Should only be deployed at the venues they are requested for.

● Are configured for check-ins only.

Request for SafeEntry Gateway deviceStep 1: Log in to your SafeEntry business account at https://safeentry.gov.sg/logins/new

1.1) Find Log in details

1.2) Enter details and click “Log in”

You can retrieve your login details using 1 of these methods:

- Look in the email titled “Account approved! Welcome to

SafeEntry”. This was sent when your account was set up.

- Click on this link and follow the instructions.

Request for SafeEntry Gateway deviceStep 2: Enter One-Time Pin (OTP) sent to your business email.

2.1) Enter OTP and click “Submit” 2.2) Click “Resend

OTP” if you did not receive a OTP

Request for SafeEntry Gateway deviceStep 3: Click on the “SafeEntry Gateway” button

3.1) Click on “SafeEntry Gateway”

Request for SafeEntry Gateway deviceStep 3: Click on the “SafeEntry Gateway” button

If you see a prompt indicating that you have missing information in your branch, follow the steps to fill in the missing information before submitting a request.

Request for SafeEntry Gateway deviceStep 4: Click on the “Apply for Gateway device” button

4.1) Click on “Apply for Gateway device”

Note:Only eligible businesses can access this page.

Request for SafeEntry Gateway deviceStep 5: Key in the requester’s details

5.1) Key in Requester’s Name, Contact number and email. Request status updates will be sent to the Requester’s email.

Click on this link to submit your queries or request for technical support.

Request for SafeEntry Gateway deviceStep 6: Choose if you want the Gateways delivered to 1 address OR separate addresses.

6.1) If you prefer to have Gateways sent to 1 address: select “Send all to 1 address”(see subsequent steps here)

6.2) If you prefer to have Gateways sent to the respective venues: select “Send to each venue”(see subsequent steps here)

Note: SafeEntry Gateways device should only be deployed at the venue they are requested for.

Deliver Gateways to 1 address

If you prefer to have the Gateways sent to the respective venues, see these steps

Request for SafeEntry Gateway device - send to 1 addressStep 7: Indicate delivery address and recipient details

7.1) Key in delivery address.(If your delivery address does not have a unit number, leave the “unit number” field blank)

7.2) Key in Recipient details. The delivery status updates will be sent to the Requester and Recipient’s email.

Request for SafeEntry Gateway device - send to 1 addressStep 8a: Ensure that the listed venue is a public-facing venue.

SafeEntry Gateway device is only for use at public-facing venues. Unselect any non public-facing venues by unchecking this box.

Request for SafeEntry Gateway device - send to 1 addressStep 8b: Indicate the quantity of Gateways required for each venue

Maximum number of manned public-facing entrances you can request Gateway devices for.

8.1) Indicate number of Gateways needed at the venue.

Note:If a venue needs more Gateways, submit an appeal here.

Request for SafeEntry Gateway device - send to 1 addressStep 8b: Indicate the quantity of Gateways required for each venue

Maximum number of manned public-facing entrances you can request Gateway devices for.

8.1 ) Number of Gateways needed for the venue’s entrance(s).

8.2) Number of Gateways needed for the sub-venues.

For venues that have set up sub-venues

Request for SafeEntry Gateway device - send to 1 addressStep 9: Click on “Submit request” when you have completed the form.

9.1) Go through the page until the end of the list to complete requests for public-facing venues.

9.2) Click on “Submit request” when you have completed and reviewed the requests.

Request for SafeEntry Gateway device - send to 1 addressStep 10: Read and agree to the Terms & Conditions

10.1) Click on “Yes, I agree” if you agree with the Terms & Conditions. This is required before the request can be submitted.

Request for SafeEntry Gateway device - send to 1 addressStep 11: Your request is now submitted.

Note:

Once you have requested for the maximum number of Gateways for a venue, you will no longer be able to request more Gateways for the venue in this portal.

If a venue needs more Gateways, submit an appeal here.

What’s Next?

An email acknowledging the request submission will be sent to the Requester’s email address.

Deliver Gateways to venuesSkip this section if you prefer to have the Gateways sent to 1 address

Request for SafeEntry Gateway device - send to venuesStep 7a: Ensure that the listed venue is a public-facing venue.

SafeEntry Gateway device is only for use at public-facing venues. Unselect any non public-facing venues by unchecking this box.

Request for SafeEntry Gateway device - send to venuesStep 7b: Indicate delivery address and recipient details for each venue.

7.1) Review or key in delivery address for this venue.(If your delivery address does not have a unit number, leave the “unit number” field blank)

7.2) Key in Recipient details. The delivery status updates will be sent to the Requester and Recipient’s email.

Maximum number of manned public-facing entrances you can request Gateway devices for.

7.3) Indicate number of Gateways needed at the venue.

Request for SafeEntry Gateway device - send to venuesStep 7b: Indicate delivery address and recipient details for each venue.

Maximum number of Gateways you can request for the venue and its sub-venues.

7.1 ) Number of Gateways needed for the venue’s entrance(s).

7.2) Number of Gateways needed for the sub-venues.

For venues that have set up sub-venues

Request for SafeEntry Gateway device - send to venuesStep 8: Indicate delivery address and recipient details for each venue.

8.1) Go through the page until the end of the list to complete requests for public-facing venues.

8.2) Click on “Submit request” when you have completed and reviewed the requests.

Request for SafeEntry Gateway device - send to venuesStep 9: Read and agree to the Terms & Conditions

9.1) Click on “Yes, I agree” if you agree with the Terms & Conditions. This is required before the request can be submitted.

Request for SafeEntry Gateway device - send to venuesStep 10: Your request is now submitted.

What’s Next?

An email acknowledging the request submission will be sent to the Requester’s email address.

Note:

Once you have requested for the maximum number of Gateways for a venue, you will no longer be able to request more Gateways for the venue in this portal.

If a venue needs more Gateways, submit an appeal here.

After submission of requests for SafeEntry Gateway device

After submission of requests for SafeEntry Gateway deviceRequest and Delivery status updates will be provided via email

Request Received and Request Confirmed emails will be sent to the Requester.

Gateway Shipped email, including the Activation link and SafeEntry Gateway device user guide, is sent to Requester and Recipient.

When request is Received When Gateway is Shipped

After submission of requests for SafeEntry Gateway deviceYou can check the status of your requests in the status page

Click on “Gateway device request status

After submission of requests for SafeEntry Gateway deviceYou can check the status of your requests in the status page

Click on the status tabs to see the requests under each stage of processing

● For Technical support and Queries on SafeEntry Gateways: submit request here.

● For Appeals to request additional Gateways devices for a venue: submit request here.

After submission of requests for SafeEntry Gateway device