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Requests/Self-Reports Online and Bylaw Teams. Charnele Kemper Kris Richardson. Agenda. Bylaw Team Model. Interpretations Case Processing. Review of Interpretations Data. Reminders and Helpful Hints. New Bylaw Team Model. Feedback. Bylaw team model. Bylaw Team Model. - PowerPoint PPT Presentation
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Requests/Self-Reports Online and Bylaw Teams
Charnele KemperKris Richardson
Agenda
• Bylaw Team Model.• Interpretations Case Processing.• Review of Interpretations Data.• Reminders and Helpful Hints.• New Bylaw Team Model.• Feedback.
BYLAW TEAM MODEL
Bylaw Team Model
• Bylaw teams respond to requests for interpretations from all three divisions.
• Provide support to institutions, conferences and the NCAA national office staff.
Bylaw Team Model
• Teams organized by bylaw.– NCAA Bylaws 11/13.– Bylaw 14.– Bylaws 12/15/16.– Bylaws 17/20.
• Enables staff to develop more expertise.– Improved consistency of responses.– Improved identification of possible national issues.
INTERPRETATIONS CASE PROCESSING
Interpretations Case Processing
• What happens after you submit an interpretations case in Requests/Self-Reports Online (RSRO)?– Bylaw team lead reviews the case.
– Bylaw team lead assigns the case.
– Team member assigned to the case reviews and responds to the case.
Interpretations Case Processing
• What happens if the team member is unsure of the correct response?– Bylaw teams meet twice each week.
– Bylaw team leads and interpretations directors are available to discuss cases.
Interpretations Case Processing
• What if my question involves bylaws that are covered by different bylaw teams?– Bylaw team leads consider this when reviewing and
assigning cases.
– Each bylaw team has a liaison designated for consulting with other bylaw teams.
Interpretations Case Processing
• What if I disagree with the response provided?– Responses can be appealed through RSRO.o Appeal will be considered by the staff.o If staff agrees with response provided, the response
can be appealed to the appropriate governance group for the division.□ Example: » NCAA Division I Legislative Review and Interpretations
Committee.
REVIEW OF DATA
RSRO Interpretations CasesQuantity by Division, July 2013 – April 2014
2345
50%
1365
29%
97521%
Division I Division II Division III
RSRO Interpretations CasesQuantity by Bylaw, July 2013 – April 2014
Bylaw 11 Bylaw
12 Bylaw 13 Bylaw
14 Bylaw 15 Bylaw
16 Bylaw 17 Other
0
150
300
450
600
750
900
1,050
1,200
Division III Division II Division I
RSRO Interpretations CasesDivision I - Bylaw 13, July 2013 – April 2014
13.113.2
13.413.5
13.613.7
13.813.9
13.1013.11
13.1213.13
13.1413.15
13.1713.18
0
50
100
150
200
250
Division I
RSRO Interpretations CasesNormal vs. Urgent, July 2013 – April 2014
Division I Division II Division III0
500
1,000
1,500
2,000
2,500
1,899
1,101802
446
264
173
Normal Urgent
Division I Division II Division III0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Normal Urgent
RSRO Interpretations CasesAverage Response Times per Quarter for 2013-14
1 2 3 40
300
600
900
1,200
1,500
Cases Submitted
1 2 3 40.00
0.50
1.00
1.50
2.00
2.50
3.00
Earliest Decision Time to Assign
REMINDERS AND HELPFUL HINTS
Use of RSRO for Interpretations
• All cases are assigned by bylaw team lead, or designee.• Ensures the staff experts are reviewing the
case.• Requests and responses are in writing.• Increases consistency of responses.• Staff can assess need for education and
guidance to the membership.
Case Submissions
• Inclusion of the following will expedite the review of the case:– Appropriate bylaw, interpretations and educational
columns; – All relevant facts; – Specific questions; – Notice of previous communication with conference
office or academic and membership affairs staff; and– Institution's analysis.
Case Submissions
• Include special circumstances regarding request (e.g., high profile issue).
• Follow up questions after a decision has been provided should be submitted via the communications tab, not the withdrawal/appeal/reconsideration tab.
• New questions regarding the case or similar scenarios should be submitted as new request on RSRO.
Response Time Standards
• Three to five business days for standard nonurgent cases.
• Cases that involve multiple bylaws or are otherwise complex may require more time.
Response Time Standards
• Staff expected to make initial contact with institution within two business days and provide status updates regarding timeline for response.
• Communicate customer service concerns to case manager, bylaw team lead or conference contact.
Out of Office Notification
Response Time Standards
• Two business days for urgent cases.
• Must include explanation of the circumstances necessitating the expedited review.
Response Time Standards
• Reasons to request an expedited review:– Pending competition;
– Pending departure;
– Start or end of a term; or
– Student-athlete well-being.
Response Time Standards
• Staff always tries to respond as quickly as possible, but may change designation from urgent to standard review.
• Appropriate use of the urgent designation helps ensure that genuinely urgent issues are prioritized by staff.
NEW BYLAW TEAM MODEL
New Bylaw Team Model
• Combines interpretations and legislative relief waivers into the same team.
• Federates interpretations and legislative relief waivers.
• Implementation – summer 2014.
Comparison of ModelsCurrent
• Interpretations for all divisions.– Bylaws 11/13 team.
– Bylaw 14 team.
– Bylaws 12/15/16 team.
– Bylaws 17/20 team.
• Legislative relief waivers.– One team for all divisions
and bylaws.
New• Interpretations and legislative
relief waivers.– Division I.• Bylaws 11/13/17 team.
• Bylaws 12/15/16 team.
– Division II.
– Division III.
• Interpretations.– Academics (all divisions).
• 4-4 transfer legislative relief waivers.– Division I only.
FEEDBACK
Feedback
What do like most about the bylaw team model and/or RSRO?
Feedback
What are some areas for improvement?