MMARKARK L. F L. FARMERARMER659 Lake Avenue Manchester, New Hampshire 03103

H: 603.641.0853 mfarmer67@comcast.net M: 603.703.5782

Highly accomplished professional offering 15+ years of documented achievements in:Technology Roadmaps & Solutions Strategic Business & Organizational Planning

Service Design & Delivery Systems & Infrastructure Management Project Management Team & End-User

Training Best Practices Customer & Vendor Relations Team Mentoring & Leadership Training

Strength in leading the full lifecycle design, development, implementation, alignment, and management of systems, services, and infrastructure with evolving organizational, financial, market and customer goals. Successful in partnering with stakeholders, management, vendors and teams to evaluate needs and issues, define strategies, resolve issues and ensure the timely delivery of quality-driven technology and process improvement solutions. Organized, take-charge professional with exceptional follow-through ability and detail orientation; able to plan and oversee projects from conception to successful conclusions. Natural communicator and team leader with strong motivational skills.

PROFESSIONAL EXPERIENCE

JPMORGAN CHASE Salem, NH 2007 to 2015

Recruited as a Project Manager within Chase Paymentech, a JPMorgan Chase subsidiary and one of the world’s largest payment solutions company, to oversee teams of up to 40 in the design and implementation of key hardware and software enhancements to core credit card processing platform servicing businesses and consumers globally.

Provide leadership and framework to actively identify and align technology investments with market and customer needs. Partner with business, leadership, and technology teams to analyze needs and issues; oversee the design of strategies; and drive the appropriate execution of technology and business solutions to enhance performance, reduce risk, and strengthen competitive advantage. Train users on new tools and best practices. Lead teams of up to 40 comprised of developers, quality assurance analysts, training specialists, business analysts, and technical analysts. Waterfall was the primary project methodology used at JPMC.Strategic Planning & Leadership▪ Successfully lead the full life cycle implementation of business functionality and

infrastructure projects ▪ Full accountability for assembling and guiding cross-functional team members in defining

scope and goals, creating business and technical specifications, developing and testing solutions, resolving issues, and delivering training to users.

Projects that I completed▪ Led strategic effort to modify posting / settlement processes to reduce settlement

transactional timeframe for all European credit card processors from 3 to 2 days, achieving competitive advantage without financial risks. Managed financial and technical resources analyzing processing lifecycle and determining best practices to meet goal and stayed within the planned budget of $250,000.

▪ Project role in converting merchants into Edge enterprise platform to support the disbandment of joint venture between First Data and Paymentech. Coordinated User Acceptance Testing operations, and was an integral member of Command Center Team charged with monitoring testing functions for the cut-over of the first merchants onto the new platform.

Continued...

MARK L. FARMER – PAGE 2▪ Managed the design and integration of web-based fraud filters into Merchant Prepayment

sites to automatically identify and prevent the processing of transactions from individuals included on the OFAC list, fraudulent identified credit cards, and specific countries, eliminating potential losses while providing a source of new revenue for Chase Paymentech. This project came in on time.

▪ Spearheaded the build out of separate Visa Center Identification BIN (CIB) database, transactional platform and transmission line for all transactions from Europe and Canada, increasing redundancy and business continuity, improving response time, and providing the enhanced means to identify and resolve root causes of issues.

▪ Directed the design of Public Key Infrastructure environment for financial reporting system, strengthening the security and confidentiality of reports submitted to merchant accounts. It involved working in collaboration with vendors and our own development group to purchase and configure the needed hardware for this project. The project budget was $200k for hardware alone and a overall budget to include the consultants and software development of $500k.

COCA-COLA OF NORTHERN NEW ENGLAND Bedford, NH 1997 to 2007

Originally brought in as a IS Project Coordinator to oversee the modernization and management of environment to enhance the delivery of services and ensure optimal integration and information access for more than 1,000 users. Chosen as IS Project Coordinator / Manager to lead the build out and management of wireless environments to enhance data access for sales and service personnel throughout New England.

Scope of accountability spanned technology needs assessments and solutions, service development and rollout, team leadership, budget monitoring, project planning and tracking, asset management, contract negotiations, and customer and partner relationship management. Full responsibility for designing, implementing, managing, and expanding multi-platform wired and wireless LAN/ WAN environments supporting more than 1,000 users across multiple remote locations, including backup / recovery, security, and access management. Oversaw the analysis, recommendation, implementation, and support of infrastructure and desktop computing environments, systems, and tools to meet evolving business needs. Managed all aspects of technology deployment, upgrade, and conversion projects; delivered status reports to management; and resolve all issues. Handled Supermarket Sales in my final year with the company.Projects that I completed▪ Managed the selection, implementation, and budget creation of hand-held devices and

associated software to distribution centers, reducing overall costs by 30% by automating and integrating inventory management, distribution, and invoicing operations. With a budget of $1million to complete this company wide project with over a 1000 employes it was completed on time and within budget.

▪ Contributed to defining new technology roadmap and execution footprint to enable users to access core data from AS/400 system, and provide a means to rollout the company’s 1st email and Internet services.

▪ Spearheaded the design and rollout of wireless infrastructures at corporate headquarters and 16 distribution centers to allow more than 750 field staff to access delivery and sales data through hand-held devices.

▪ Led the set-up of Testing Lab to evaluate new technology solutions prior to deployment into the production environment, reducing potential issues and risks.

▪ Established Disaster Recovery Plan for new Windows and wireless environments; and core member of team accountable for participating in yearly Business Recovery exercises at IBM Hot Site in New Jersey.

▪ Championed the design and implementation of new Windows infrastructure and Lotus Notes messaging platform; and subsequent integration of Lotus Notes into corporate global messaging infrastructure.

▪ Drove the deployment of hand-held mobile devices and software to 330 account managers, replacing costly mobile phones and providing sales force with an integrated means to access voice, data, and text messages.

▪ Directed the implementation of hand-held devices and Documentum software to individual store locations, providing the ability to print invoices on-site.

▪ Led the rollout of Blackberry hardware and software for leadership and technical teams to enhance communication.

*** Previous Experience ***PC Support Specialist SHEEHAN PHINNEY BASS & GREEN, 1995 to 1997

▪ Successfully built and managed company’s 1st LAN / WAN infrastructure to replace DEC terminal environment. Installed, configured, and administered Windows NT and Exchange servers, Windows desktops, and Lexis / Nexis and MS Office software supporting 120 attorneys and staff.

Adjunct Professor in Business at Mount Washington College 2010 - 2014

EDUCATION & CREDENTIALS

Global Master of Business Administration (MBA) – SOUTHERN NEW HAMPSHIRE UNIVERSITY (2010)

Bachelor of Arts in Education; Minor in History – NOTRE DAME COLLEGE (1990)

Technology Proficiency & LeadershipMS Windows 8, UNIX, & Mac OS Platforms; TCP/IP, DHCP & PPP Protocols

MS Exchange, Lotus Notes, MS Office Suite, MS Project, MS Publisher & Oasis ToolsMS Access & SQL Databases; Symbol, MC-70, IBM System 5 & Servers / Workstations