Research Agency for 2016 Customer Satisfaction Survey · PDF filePHILIPPINE BIDDING DOCUMENTS Research Agency for 2016 Customer Satisfaction Survey TOURISM PROMOTIONS BOARD 4th Floor

PHILIPPINE BIDDING DOCUMENTS

Research Agency

for 2016 Customer

Satisfaction Survey

TOURISM PROMOTIONS BOARD 4th Floor Legaspi Towers 300

Roxas Boulevard, Manila

July 2016

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TABLE OF CONTENTS

PART I

SECTION I. REQUEST FOR EXPRESSION OF INTEREST ................................. 3

SECTION II. ELIGIBILITY DOCUMENTS ................................................... 7

SECTION III. ELIGIBILITY DATA SHEET ............................................... 14

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Section I. Request for Expression of Interest

Request for Expression of Interest

The Request for Expression of Interest provides information that enables potential

Bidders to decide whether to participate in the procurement at hand. The Request for

Expression of Interest shall be:

(a) Advertised at least once in a newspaper of general nationwide circulation which

has been regularly published for at least two (2) years before the date of issue

of the advertisement, subject to Sections 21.2.2 of the IRR of R.A. 9184;

(b) Posted continuously in the Philippine Government Electronic Procurement

System (PhilGEPS) website and the website of the Procuring Entity concerned,

if available, and the website prescribed by the foreign government/foreign or

international financing institution, if applicable, seven (7) calendar days starting

on the date of advertisement; and

(c) Posted at any conspicuous place reserved for this purpose in the premises of

the Procuring Entity concerned for seven (7) calendar days, as certified by the

head of the Bids and Awards Committee (BAC) Secretariat of the Procuring

Entity concerned.

Apart from the essential items listed in the Bidding Documents, the Request for

Expression of Interest should also indicate the following:

(a) The date of availability of the Eligibility Documents, the place where it may be

secured and the deadline for submission of the Letter of Intent (LOI) together

with the application for eligibility;

(b) The set of criteria and rating system for short listing of prospective bidders to

be used for the particular contract to be Bid, which shall consider the following,

among others:

(i) Applicable experience of the consultant and members in case of joint ventures,

considering both the overall experiences of the firms or, in the case of new

firms, the individual experiences of the principal and key staff, including the

times when employed by other consultants;

(ii) Qualification of personnel who may be assigned to the job vis-à-vis

extent and complexity of the undertaking; and

(iii) Current workload relative to capacity;

(c) The number of consultants to be short listed and the procedure to be used in

the evaluation of Bids of short listed consultants, i.e., QBE or QCBE; and if

QCBE, the weights to be allocated for Technical and Financial Proposals; and

(d) The contract duration in the case of WB funded projects, the Request for

Expression of Interest shall be sent to all who have expressed an interest in

undertaking the services as a result of any General Procurement Notice issued.

In addition, it shall also be sent to all heads of associations of consultants

within the area where the project will be undertaken.

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REQUEST FOR EXPRESSION OF INTEREST FOR

RESEARCH AGENCY FOR 2016 CUSTOMER SATISFACTION SURVEY TPB BAC REI NO. 2016-09

1. The Tourism Promotions Board through the Corporate Budget FY 2016 intends to

apply the sum of One Million Five Hundred Pesos (Php 1,500,000.00) being the

Approved Budget for the Contract (ABC) to payments under the contract for TPB-BAC

REI 2016-11. Bids received in excess of the ABC shall be automatically rejected at the

opening of the financial proposals.

Background and Objective of the Project: The Tourism Promotions Board (TPB)

Philippines is an attached agency of the Philippine Department of Tourism under the

Republic Act No. 9593 otherwise known as the Tourism Act of 2009. It is responsible

for marketing and promoting the Philippines domestically and internationally as a

major global tourism destination, highlighting the uniqueness and assisting the

development of its tourism products and services, with the end in view of increasing

tourist arrivals and tourism investments; marketing the Philippines as a Major

Meetings, Incentives, Conventions and Exhibitions (MICE) destination; attracting.

Promoting, facilitating and servicing large scale events, international fairs and

conventions, congresses, sports competitions, expositions and the like; ensuring the

regular local and international advertisement of the country’s major tourism

destinations and other tourism products, including TEZs; and providing incentives to

travel agencies, tour operators, wholesalers and investors abroad capable of drawing

a sizeable number of tourists and tourism investments to the country.

The TPB Philippines is seeking to engage a research/survey agency to carry out a

transparent and objective customer satisfaction survey to determine the

Corporation’s execution of its mandate and to determine levels of customer

satisfaction and how it may be improved.

The main objective of this survey is to assess the customers’ overall satisfaction and

perception on TPB’s implementation of its International and Domestic Projects and

Activities, whether their service expectations are being met by the Corporation and

whether customers have intentions of participating in future activities of the

Corporation

Survey Methodology: The research/survey agency shall recommend methodologies

on how the survey will be conducted depending on the Corporation’s present

undertakings and needs.

2. The Tourism Promotions Board now calls for the submission of eligibility documents for

the above project. Interested consultants must submit their eligibility documents on

or before 1:30 p.m. of July 27, 2016 at the Tourism Promotions Board,

Administrative Department, 4th Floor Legaspi Towers 300, Roxas Boulevard, Metro

Manila. Applications for eligibility will be evaluated based on a non-discretionary

“pass/fail” criterion.

3. The BAC shall draw up the short list of consultants from those who have submitted

eligibility documents/Expression of Interest and have been determined as eligible in

accordance with the provisions of Republic Act 9184 (RA 9184), otherwise known as

the “Government Procurement Reform Act”, and its Implementing Rules and

Regulations (IRR). The short list shall consist of maximum of five (5) prospective

bidders who will be entitled to submit bids.

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4. Bidding will be conducted through open competitive bidding procedures using non-

discretionary “pass/fail” criterion as specified in the IRR of RA 9184 and is restricted to

Filipino citizens/sole proprietorships, partnerships, or organizations with at least sixty

percent (60%) interest belonging to citizens of the Philippines. In accordance with

Revised IRR of R.A. 9184, only bids from shortlisted consultants will be opened.

5. The Tourism Promotions Board will hold a Pre-Bid Conference on July 29, 2016, 2:00

p.m. at the TPB Board Room, 4/F Legaspi Towers 300, Roxas Boulevard, Manila which

shall be open only to all shortlisted bidders who have purchased the bidding

documents.

6. The Procuring Entity shall evaluate bids using the Quality-Cost Based Evaluation

(QCBE) procedure.

7. The schedule of activities is as follows:

Activities Schedule and Venue

1. Submission of Letter of

Intent and Application for

Eligibility/Issuance of

Eligibility Requirements

July 20-26, 2016

(8:00 a.m. to 12:00 n.n.– 1:00 p.m. to 5:00 p.m.)

Administrative Department

Tourism Promotions Board (TPB)

4th Flr. Legaspi Towers 300,Roxas Blvd.,Manila

2. Eligibility Checking and

Short Listing

2:00 p.m., July 27, 2016

TPB Board Room

4th Flr. Legaspi Towers 300 Roxas Blvd., Manila

3. Issuance of Bid Documents

to Short Listed Consultants

July 28, 2016

BAC Secretariat, Administrative Department

Tourism Promotions Board

4. Pre-Bid Conference 2:00 p.m., July 29, 2016

TPB Board Room


5. Submission and Receipt of

Bids

up to 2:30 p.m. of August 11, 2016




6. Opening of Bids 3:00 p.m., August 11, 2016

TPB Board Room

7. Presentation of bidders August 11, 2016, TPB Board Room

(right after the opening of bids - order of

presentation to be announced)

The Eligibility Documents/Checklist may be obtained at the TPB-BAC Secretariat c/o

Mr. Nilo C. Abon, Administrative Department, Tourism Promotions Board, 4th Floor

Legaspi Towers 300, Roxas Boulevard, Metro Manila. It may also be downloaded Free

of Charge from the website of the Philippine Government Electronic Procurement

System (PhilGEPS) www.philgeps.gov.ph or TPB website at www.tpb.gov.ph.

Bid documents shall be available only to shortlisted eligible bidders upon payment of

non-refundable amount of Five Thousand Pesos (P 5,000.00) to the TPB Cashier’s

Unit.

The Tourism Promotions Board reserves the right to reject any and all bids, annul the

bidding process, or not award the contract at any time prior to contract award,

without thereby incurring any liability to the affected bidder or bidders.

http://www.philgeps.gov.ph/

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For further information, please refer to:

Mr. Nilo C. Abon



4/th Floor Legaspi Towers 300, Roxas Boulevard, Manila

Tel. Nos. 02-525-7312/02 525-9318 loc. 214/215

Email at [email protected]

Fax No. 02-526-5971

www.tpb.gov.ph

July 19, 2016

ATTY. VENANCIO C. MANUEL III

Chairperson

Bids and Awards Committee

http://www.tpb.gov.ph/

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Section II. Eligibility Documents

Notes on the Eligibility Documents

This Section provides the information necessary for prospective bidders to prepare

responsive Eligibility Documents in accordance with the requirement of the Procuring

Entity.

The provisions contained in this Section are to be used unchanged. Additional

information or requirements specific to each procurement shall be specified in the

EDS.

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1. Eligibility Criteria

1.1. The following persons/entities shall be allowed to participate in the bidding

for Consulting Services:

(a) Duly licensed Filipino citizens/sole proprietorships;

(b) Partnerships duly organized under the laws of the Philippines and of

which at least sixty percent (60%) of the interest belongs to

citizens of the Philippines;

(c) Corporations duly organized under the laws of the Philippines and

of which at least sixty percent (60%) of the outstanding capital

stock belongs to citizens of the Philippines;

(d) Cooperatives duly organized under the laws of the Philippines, and

of which at least sixty percent (60%) interest belongs to citizens of

the Philippines; or

(e) Persons/entities forming themselves into a joint venture, i.e., a

group of two (2) or more persons/entities that intend to be jointly

and severally responsible or liable for a particular contract:

Provided, however, That Filipino ownership or interest thereof shall

be at least sixty percent (60%). For this purpose, Filipino

ownership or interest shall be based on the contributions of each of

the members of the joint venture as specified in their JVA.

1.2. When the types and fields of Consulting Services involve the practice of

professions regulated by law, those who will actually perform the services

shall be Filipino citizens and registered professionals authorized by the

appropriate regulatory body to practice those professions and allied

professions specified in the EDS.

1.3. If the Request for Expression of Interest allows participation of foreign

consultants, prospective foreign bidders may be eligible subject to the

qualifications stated in the EDS.

1.4. Government corporate entities may be eligible to participate only if they

can establish that they (a) are legally and financially autonomous, (b)

operate under commercial law, and (c) are not dependent agencies of the

GOP or the Procuring Entity.

2. Eligibility Requirements

2.1. The following eligibility requirements shall be submitted on or before the

date of the eligibility check specified in the Request for Expression of

Interest and Clause 5 for purposes of determining eligibility of prospective

bidders:

(a) Class “A” Documents –

Legal Documents

(i) Registration certificate from Securities and Exchange

Commission (SEC), Department of Trade and Industry (DTI)

for sole proprietorship, or Cooperative Development

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Authority (CDA) for cooperatives, or any proof of such

registration as stated in the EDS;

(ii) Mayor’s permit issued by the city or municipality where the

principal place of business of the prospective bidder is

located;

Technical Documents

(iii) Statement of the prospective bidder of all its ongoing and

completed government and private contracts, including

contracts awarded but not yet started, if any, whether

similar or not similar in nature and complexity to the

contract to be bid, within the relevant period provided in the

EDS. The statement shall include, for each contract, the

following:

(iii.1) the name and location of the contract;

(iii.2) date of award of the contract;

(iii.3) type and brief description of consulting services;

(iii.4) consultant’s role (whether main consultant,

subcontractor, or partner in a JV)

(iii.5) amount of contract;

(iii.6) contract duration; and

(iii.7) certificate of satisfactory completion or equivalent

document specified in the EDS issued by the client,

in the case of a completed contract;

(iv) Statement of the consultant specifying its nationality and

confirming that those who will actually perform the service

are registered professionals authorized by the appropriate

regulatory body to practice those professions and allied

professions in accordance with Clause 1.2.

Financial Document

(v) The consultant’s audited financial statements, showing,

among others, the consultant’s total and current assets and

liabilities, stamped “received” by the BIR or its duly

accredited and authorized institutions, for the preceding

calendar year which should not be earlier than two (2) years

from the date of bid submission.

(b) Class “B” Document –

Valid joint venture agreement (JVA), in case a joint venture is

already in existence. In the absence of a JVA, duly notarized

statements from all the potential joint venture partners stating that

they will enter into and abide by the provisions of the JVA in the

instance that the bid is successful, shall be included in the bid.

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Failure to enter into a joint venture in the event of a contract award

shall be ground for the forfeiture of the bid security. Each partner

of the joint venture shall submit the legal eligibility documents.

The submission of technical and financial documents by any of the

joint venture partners constitutes compliance.

2.2. In the case of foreign consultants, the foregoing eligibility requirements

under Class “A” Documents may be substituted by the appropriate

equivalent documents, if any, issued by the foreign consultant’s country.

2.3. The eligibility requirements or statements and all other documents to be

submitted to the BAC must be in English. If the eligibility requirements or

statements, the bids, and all other documents submitted to the BAC are in

foreign language other than in English, it must be accompanied by a

translation of the documents in English. The documents shall be translated

by the relevant foreign government agency authorized to translate

documents , or a registered translator in the foreign bidder’s country; and

shall be authenticated by the appropriate Philippine foreign service

establishment/post or the equivalent office having jurisdiction over the

foreign bidder’s affairs in the Philippines.

2.4. Prospective bidders may obtain a full range of expertise by associating

with individual consultant(s) and/or other consultants or entities through a

JV or subcontracting arrangements, as appropriate. However,

subcontractors may only participate in the bid of one short listed

consultant. Foreign Consultants shall seek the participation of Filipino

Consultants by entering into a JV with, or subcontracting part of the

project to, Filipino Consultants.

2.5. If a prospective bidder has previously secured a certification from the

Procuring Entity to the effect that it has previously submitted the above-

enumerated Class “A” Documents, the said certification may be submitted

in lieu of the requirements enumerated in Clause 2.1 above.

3. Format and Signing of Eligibility Documents

3.1. Prospective bidders shall submit their eligibility documents through their

duly authorized representative on or before the deadline specified in

Clause 5.

3.2. Prospective bidders shall prepare an original and copies of the eligibility

documents. In the event of any discrepancy between the original and the

copies, the original shall prevail.

3.3. The eligibility documents, except for unamended printed literature, shall

be signed, and each and every page thereof shall be initialed, by the duly

authorized representative/s of the prospective bidder.

3.4. Any interlineations, erasures, or overwriting shall be valid only if they are

signed or initialed by the duly authorized representative/s of the

prospective bidder.

4. Sealing and Marking of Eligibility Documents

4.1. Unless otherwise indicated in the EDS, prospective bidders shall enclose

their original eligibility documents described in Clause 2.1, in a sealed

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envelope marked “ORIGINAL – ELIGIBILITY DOCUMENTS”. Each copy of

shall be similarly sealed duly marking the envelopes as “COPY NO. ___ -

ELIGIBILITY DOCUMENTS”. These envelopes containing the original and

the copies shall then be enclosed in one single envelope.

4.2. The original and the number of copies of the eligibility documents as

indicated in the EDS shall be typed or written in indelible ink and shall be

signed by the prospective bidder or its duly authorized representative/s.

4.3. All envelopes shall:

(a) contain the name of the contract to be bid in capital letters;

(b) bear the name and address of the prospective bidder in capital

letters;

(c) be addressed to the Procuring Entity’s BAC specified in the EDS;

(d) bear the specific identification of this Project indicated in the EDS;

and

(e) bear a warning “DO NOT OPEN BEFORE…” the date and time for the

opening of eligibility documents, in accordance with Clause 5.

4.4. If the eligibility documents are not sealed and marked as required, the

Procuring Entity will assume no responsibility for its misplacement or

premature opening.

5. Deadline for Submission of Eligibility Documents

Eligibility documents must be received by the Procuring Entity’s BAC at the

address and on or before the date and time indicated in the Request for

Expression of Interest and the EDS.

6. Late Submission of Eligibility Documents

Any eligibility documents submitted after the deadline for submission and receipt

prescribed in Clause 5 shall be declared “Late” and shall not be accepted by the

Procuring Entity.

7. Modification and Withdrawal of Eligibility Documents

7.1. The prospective bidder may modify its eligibility documents after it has

been submitted; provided that the modification is received by the

Procuring Entity prior to the deadline specified in Clause 5. The

prospective bidder shall not be allowed to retrieve its original eligibility

documents, but shall be allowed to submit another set equally sealed,

properly identified, linked to its original bid marked as “ELIGIBILITY

MODIFICATION” and stamped “received” by the BAC. Modifications

received after the applicable deadline shall not be considered and shall be

returned to the prospective bidder unopened.

7.2. A prospective bidder may, through a letter of withdrawal, withdraw its

eligibility documents after it has been submitted, for valid and justifiable

reason; provided that the letter of withdrawal is received by the Procuring

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Entity prior to the deadline prescribed for submission and receipt of

eligibility documents.

7.3. Eligibility documents requested to be withdrawn in accordance with this

Clause shall be returned unopened to the prospective bidder concerned. A

prospective bidder may also express its intention not to participate in the

bidding through a letter which should reach and be stamped by the BAC

before the deadline for submission and receipt of eligibility documents. A

prospective bidder that withdraws its eligibility documents shall not be

permitted to submit another set, directly or indirectly, for the same

project.

8. Opening and Preliminary Examination of Eligibility Documents

8.1. The Procuring Entity’s BAC will open the envelopes containing the eligibility

documents in the presence of the prospective bidders’ representatives who

choose to attend, at the time, on the date, and at the place specified in

the EDS. The prospective bidders’ representatives who are present shall

sign a register evidencing their attendance.

8.2. Letters of withdrawal shall be read out and recorded during the opening of

eligibility documents and the envelope containing the corresponding

withdrawn eligibility documents shall be returned unopened to the

withdrawing prospective bidder. If the withdrawing prospective bidder’s

representative is present during the opening, the original eligibility

documents and all copies thereof shall be returned to the representative

during the opening of eligibility documents. If no representative is present,

the eligibility documents shall be returned unopened by registered mail.

8.3. A prospective bidder determined as “ineligible” has seven (7) calendar

days upon written notice or, if present at the time of the opening of

eligibility documents, upon verbal notification, within which to file a

request for reconsideration with the BAC: Provided, however, that the

request for reconsideration shall not be granted if it is established that the

finding of failure is due to the fault of the prospective bidder concerned:

Provided, further, that the BAC shall decide on the request for

reconsideration within seven (7) calendar days from receipt thereof. If a

failed prospective bidder signifies his intent to file a request for

reconsideration, in the case of a prospective bidder who is declared

ineligible, the BAC shall hold the eligibility documents until such time that

the request for reconsideration or protest has been resolved.

8.4. The eligibility documents envelopes and modifications, if any, shall be

opened one at a time, and the following read out and recorded:

(a) the name of the prospective bidder;

(b) whether there is a modification or substitution; and

(c) the presence or absence of each document comprising the eligibility

documents vis-à-vis a checklist of the required documents.

8.5. The eligibility of each prospective bidder shall be determined by examining

each bidder’s eligibility requirements or statements against a checklist of

requirements, using non-discretionary “pass/fail” criterion, as stated in the

Request for Expression of Interest, and shall be determined as either

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“eligible” or “ineligible.” If a prospective bidder submits the specific

eligibility document required, he shall be rated “passed” for that particular

requirement. In this regard, failure to submit a requirement, or an

incomplete or patently insufficient submission, shall be considered “failed”

for the particular eligibility requirement concerned. If a prospective bidder

is rated “passed” for all the eligibility requirements, he shall be considered

eligible to participate in the bidding, and the BAC shall mark the set of

eligibility documents of the prospective bidder concerned as “eligible.” If a

prospective bidder is rated “failed” in any of the eligibility requirements,

he shall be considered ineligible to participate in the bidding, and the BAC

shall mark the set of eligibility documents of the prospective bidder

concerned as “ineligible.” In either case, the BAC chairperson or his duly

designated authority shall countersign the markings.

9. Short Listing of Consultants

9.1. Only prospective bidders whose submitted contracts are similar in nature

and complexity to the contract to be bid as provided in the EDS shall be

considered for short listing.

9.2. The BAC of the Procuring Entity shall draw up the short list of prospective

bidders from those declared eligible using the detailed set of criteria and

rating system to be used specified in the EDS.

9.3. Short listed consultants shall be invited to participate in the bidding for

this project through a Letter of Invitation to Bid issued by the BAC of the

Procuring Entity.

9.4. Only bids from short listed bidders shall be opened and considered for

award of contract. These short listed bidders, whether single entities or

JVs, should confirm in their bids that the information contained in the

submitted eligibility documents remains correct as of the date of bid

submission.

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Section III. Eligibility Data Sheet

Notes on the Eligibility Data Sheet

This Section is intended to assist the Procuring Entity in providing the specific

information and requirements in relation to corresponding clauses in the Eligibility

Documents, and has to be prepared for each specific procurement.

The Procuring Entity should specify in this Section the information and requirements

specific to the circumstances of the Procuring Entity, the processing of the eligibility,

and the rules that will apply in the determination and evaluation of eligibility.

In preparing this Section, the following aspects should be checked:

(a) Information that specifies and complements provisions of the Eligibility

Documents must be incorporated.

(b) Amendments and/or supplements, if any, to provisions of the Eligibility

Documents as necessitated by the circumstances of the specific

procurement, must also be incorporated.

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Eligibility Data Sheet Eligibility

Documents

1.2 Survey Methodology:

The research/survey agency shall recommend methodologies on how

the survey will be conducted depending on the Corporation’s present


Scope of Work:

The selected research/survey agency must undertake the following

activities:

Develop a composite measure of customer satisfaction and use it to determine the overall rating of the current level of satisfaction;

Determine the quality of service delivery as perceived by the customers;

Identify whether expectations are being met or otherwise;

Identify future intentions of participations by the customers;

Identify gaps in service delivery;

Identify the sources of customer complaints/dissatisfaction in regard to service delivery;

Incorporate in the analysis the result gathered from the internally conducted customer satisfaction survey from different events

Compare result from last year’s survey

Propose service improvement measures; and

Prepare and deliver a comprehensive report detailing the methodology, findings, and recommendations from the assessment.

Coverage and minimum sample size to be surveyed

Particulars Sample Size

Accommodation Facilities (Hotels and Resorts) 35

Tour Operators/Travel Agencies 20

Dive Operators 10

MICE Suppliers 20

LGUs and DOT Regional Offices 15

Total 100

1.3 No further instructions.

(i) No additional Requirements.

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(iii) The statement of all ongoing and completed government and private

contracts, shall include contracts awarded but not yet started, if any,

whether similar or not similar to the contract to be bid, within

three (3) years prior to the deadline for the submission and receipt

of eligibility documents.

(iii.7) Attach proof of satisfactory completion of completed contracts and

supporting documents i.e. Notice of Award (for government agencies)

or Contract, as proof that the project has been undertaken

by/awarded to the Consultant.

3.1 Format and Signing of Eligibility Documents

Prospective bidders shall submit their eligibility documents through

their duly authorized representative on or before 1:30 p.m. of

July 27, 2016.

(iii.7) Attach proof of satisfactory completion of completed contracts and

supporting documents: i.e., Notice of Award (for government

projects) or Contract, as proof that the project has been undertaken

by/awarded to the Consultant.

4.1 Sealing and Marking of Eligibility Documents

Prospective bidders should submit and enclose their eligibility

requirements in one sealed envelope marked “ORIGINAL –

ELIGIBILITY DOCUMENTS”, and other copies shall be similarly

sealed duly marking the inner envelopes as “COPY 1 and COPY 2–

ELIGIBILITY DOCUMENTS”. These envelopes containing the

original and the copy shall then be enclosed in one (1) single

envelope”

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Folder 1 - Original Folder 2 – Copy 1

Main Envelope

Folder 3 – Copy 2

4.2 Each prospective bidder shall submit one (1) original and two (2)

certified copies of its eligibility documents.

Contents of the Folder

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Folder 1 – Original

- DTI Business Name, SEC

Reg Certificate or CDA - Mayor’s Permit - Ongoing Gov’t & Private

Contracts from 2005 to

present - Statement of Citizenship - Tax Clearance (valid) - Audited Financial Statement - Joint Venture Agreement (if

any)

Folder 2 & 3

(Copy 1 and Copy 2)

- DTI Business Name, SEC Reg

Certificate or CDA - Mayor’s Permit - Ongoing Gov’t & Private

Contracts from 2005 to

present - Statement of Citizenship - Tax Clearance (valid) - Audited Financial Statement - Joint Venture Agreement (if

any)

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Marking of Eligibility Documents

Folder 1 – Original

ORIGINAL – ELIGIBILITY DOCUMENTS


Chairperson



4th Floor Legaspi Towers 300


Project: RESEARCH AGENCY FOR 2016 CUSTOMER SATISFACTION SURVEY

Submitted by: BIDDER’S COMPANY NAME

BIDDER’S CONTACT DETAILS

“DO NOT OPEN BEFORE July 27, 2016 / 2:00 p.m.”

Folder 2 – Copy 1

COPY 1 – ELIGIBILITY DOCUMENTS


Chairperson





Project: RESEARCH AGENCY FOR 2016

CUSTOMER SATISFACTION SURVEY




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Folder 2 – Copy 2

COPY 2 – ELIGIBILITY DOCUMENTS


Chairperson










Main Envelope

ELIGIBILITY DOCUMENTS


Chairperson










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4.3(c) Name of the Bids and Awards ATTY. VENANCIO C. MANUEL III

Committee of the Procuring Entity:


Chairperson


4.3(d) Identification of the Project:

The main objective of this survey is to assess the customers’ overall

satisfaction and perception on TPB’s implementation of its

International and Domestic Projects and Activities, whether their

service expectations are being met by the Corporation and whether

customers have intentions of participating in future activities of the

Corporation.

Survey Methodology:

The research/survey agency shall recommend methodologies on how

the survey will be conducted depending on the Corporation’s present


5 The address for submission of eligibility documents is


TOURISM PROMOTIONS BOARD



The deadline for submission of eligibility documents is

on or before July 27, 2016 / 1:30 p.m.”

8.1 The place of opening of eligibility documents is

Board Room, Tourism Promotions Board



The date and time of opening of eligibility documents is:

July 27, 2016 / 2:00 p.m.

9.1 “No further instructions”.

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Checklist of Eligibility Requirements

Research Agency for Customer Satisfaction Survey

a) Class “A” Documents

Legal Documents

Department of Trade and Industry (DTI) business name registration or SEC

Registration Certificate or Cooperative Development Authority (CDA) for

cooperatives

Valid and current Mayor’s permit/municipal license

Technical Documents

Statement of all completed government and private contracts from 2013 to present,

including ongoing contracts and contracts awarded but not yet started using GPPB

Standard Forms (see attached form “Annex A”)

Statement of the consultant’s specifying its nationality

Tax Clearance per Executive Order 398, Series of 2005, as finally reviewed and

approved by the BIR

Financial Document

Audited Financial Statement, stamped, received by the BIR or its duly accredited

and authorized institutions, for the immediately preceeding calendar year, showing

among others the total assets and liabilities.

b) Class “B” Documents

Valid joint Venture Agreement (JVA), in case a joint venture

NOTE **Prospective bidders should submit and enclose their eligibility requirements in

one sealed envelope marked “ORIGINAL – ELIGIBILITY REQUIREMENTS”,

and another copies shall be similarly sealed duly marking the inner envelopes

as “COPY 1 and COPY 2 – ELIGIBILITY REQUIREMENTS” and the outer

envelope as “COPY 1” and “COPY 2” respectively. These envelopes

containing the original and the copy shall then be enclosed in one (1) single

envelope”

**All documents shall be current and updated and any missing document in the

above-mentioned checklist is a ground for outright rejection of the bid

23 | P a g e

ANNEX A

Name of the Procuring Entity : Tourism Promotions Board

Name of the Project : Research Agency for Customer Satisfaction Survey

Location of the Project : List of all Government & Private Contracts for the past 3 years including ongoing contracts and contracts awarded but not yet started

Business Name : ___________________________________________________ Business Address : ___________________________________________________

Name of Contract/

Project Cost

a. Owner’s Name b. Address c. Telephone Nos.

Nature of Work

Bidder’s Role a. Date Awarded b. Date Started c. Date of

Completion

% of Accomplishment

Value of Outstanding

Works / Undelivered

Portion

Description

% Planned Actual

Government

Private

Note: This statement shall be supported with: Total Cost

1 Notice of Award (for government projects)

nd/or Contract

2 Contract

Submitted by : ___________________________________________________ (Printed Name & Signature) Designation : ___________________________________________________ Date : ___________________________________________________