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Research Proposal
Faculty of Administrative Science& Policy Studies
Universiti Teknologi MARA
The Level of Satisfaction: the student of Faculty ofScience Administrative and Policy Studies FSPPP!
to"ards the #nline Registration through $ Portal
Mohd %elmi in A'dul A(i(
)**+,-,--. /or A(mi 'in Mohamed)**0-,012-
3n4 A(ma Asna"i Shah 4 A'd %akim
5uly to /ovem'er )**-
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Supervisors Comments
Moderators Comments
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6L3ARA/63 F#R SUM$SS$#/ #F T%3 R3S3AR6% R3P#RT 7 T%3SUP3R8$S#R
!"n# A$ma Asna%i Shah B# A&d Ha'im
have revie%ed the final and complete research report and approve the su&mission ofthis report for evaluation#
***************************************************(Si+nature)
,ate-
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Ackno"ledgement
Assalamualai'um %#t
irst of all0 %e %ould li'e to sa Alhamdulillah that a+ainst all odds %e have finallcompleted this report# 2e %ant to e3press our deepest +ratitude to Allah S#2#4&ecause He has &lessed us %ith +ood health0 sound mind and 'no%led+e toena&le us to complete this research proposal#
2e 'no% the ourne to complete this research report endeavor has not &een asmooth one# 2e faced man o&stacles such as seatin+ for hours and hours %iththe supervisor0 ans%erin+ uestions and +ivin+ clarification to %hat has &een%ritten# n almost ever meetin+ %e have to ma'e chan+es0 and most of the timemaor chan+es# Sometimes0 %e %ere &ein+ attac'ed %ith lots of uestions andthat also sometimes ma'e us sta in the supervisors office up to the late hours
of the evenin+#
Sincerel0 %e %ant to sa than' ou to our Supervisor0 "nci' A$ma Asna%i ShahB A&dul Ha'im and our lecturer0 7rof# ,r# Hai Ha$man Shah A&dullah for their+uidance and constructive comments in helpin+ us to su&mit this research reporton time# 2e have to admit the fact that %ithout his proper +uidance and closesupervision0 %e %ill not &e a&le to complete this research report#
Mohd Helmi Bin A&dul A$i$8or A$mi &in MohamedBachelor of Administrative Science (Hons)acult of Administrative Science 9 7olic Studies:niversiti 4e'nolo+i MA;A0 Shah Alam#
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Research Proposal
ASTRA6T
4he =nline ;e+istration throu+h 7ortal is a sstem %hich provided& :i4M to all students# 4he sstem is a compulsor that all
students need to use the sstem# 4he purpose of this stud is tofind out the >evels of Satisfaction of the students to%ards the=nline ;e+istration# 4he stud also meant to propose severalrecommendations and su++estions to the parties involved# 4hemethod used in this stud is & distri&utin+ the uestionnaires tothe students in acult of Science administrative and polic Studies(S777) as a sample representin+ the %hole population of the:i4M students# 4he main findin+s that the +ender of the studentsdid not influencin+ their levels of satisfaction %hich &een measured& the &enefits of the =nline ;e+istration# Students from rural orur&an also have the same perception and the con+ruence levels of
satisfaction %hich the factors (rural0 ur&an) did not influence their>evels of Satisfaction# 4he perceptions of the students are affected& the levels of Satisfaction# Most of the students are satisfied %iththe =nline ;e+istration throu+h 7ortal# 4he =nline ;e+istration isproven to &e the mechanism that help the involved parties +ain&enefit from it &ut ho%ever it needs to &e improved from time totime#
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9eclaration
2e here& declare that the %or' contained in this research report is our o%ne3cept those %hich have &een dul identified and ac'no%led+ed# f %e are laterfound to have committed pla+iarism or other forms of academic dishonest0action can &e ta'en a+ainst us under the Academic ;e+ulations of :i4Ms#
Si+ned
******************************************8ame- Mohd Helmi Bin A&d A$i$
??
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Ta'le of contents
6hater .: $ntroduction
1#1 ntroduction 1# 7ro&lem statement @1#. ;esearch o&ectives 1?1#< Scope of the stud 1?1#5 Si+nificance of the stud 111#6 ,efinition of terms/concepts 1
6hater ): Literature Revie" & 6oncetual Frame"ork 1iterature ;evie% 1indsa 9 ,onald A# 8orman)
(http-//%%%#sapdesi+n+uild#or+/resources/opticalLillusions/introLdefinition#html )
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Research Proposal
6%APT3R ,
R3S3AR6% M3T%#9
,4. Research design
or the purpose of this stud0 the research desi+n %ill &e cross*sectional surve#
4pe of approach is supplemented & a uestionnaire surve#
,4) Unit of analysis
As this stud %ill address the issue of the level of satisfaction of the online
re+istration throu+h i*portal0 therefore the unit of analsis %ill &e the students of
the acult of Administrative Science and 7olic Studies (S777) in :niversiti
4e'nolo+i MA;A (:i4M) Shah Alam#
,4, Pilot Study
4he purpose of the pilot stud %as to determine-
a# f pro&lems e3isted %ith the %ordin+ of the preliminar surve
instructions#
f pro&lem e3isted %ithin the %ordin+ of the surve uestionnaire#
c# f the surve %as capturin+ the information needed to successfull
ans%er the respective research uestions for this stud#
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Research Proposal
2ith this in mind0 a pilot stud of uestionnaire had &een conducted at :i4M#
7articipants %ere 1? people includin+ &oth se3es0 male (n5) and female (n5)#
As a result of the pilot stud it %as discovered that the initial instructions recited
to the participants need to &e re%orded &ecause the responses to the uestion
%ere more comprehensive %hen su&ects %ere reminded durin+ the preliminar
instructions#
4he avera+e completions time %as 1?*15 minutes of the ten su&ects# =nl
respondents reuested clarification re+ardin+ uestions for health and illness
(section B)# 4herefore0 it %as concluded that the surve %as clear and
understanda&le for the holder of universities students in the pilot stud# 4he
su++ested that there %ill &e &etter if the %ere under administered and %ell
instruct %hen ans%erin+ the uestionnaire#
4he final +oal of the pilot stud %as to determine if the surve uncovered
responses that could potentiall ans%er the prospective research uestions#
;esulted indicated that the collected data provided the necessar information
reuired to ans%er research uestions and hpotheses proposed in this stud#
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Research Proposal
,4+ Samle si(e
4he sample si$e for the purpose of this stud is 1??0 %hich euall distri&uted to
the students =f Bachelor of Administration Science (BAS) and to the students of
Bachelor of Corporate Administration (BCA)# All the uestionnaires returned#
,40 Samling techniDue
4his stud %ill &e conducted in the acult of Science Administrative and 7olic
Studies (S777) in :niversiti 4e'nolo+i MA;A (:i4M) Shah Alam# 4herefore0 %e
have selected the convenience samplin+ techniue for the purpose of this
research# Accordin+ to Se'aran (??.)0 convenience samplin+ techniue refers
to collection of information from mem&ers of the population %ho are convenientl
availa&le to provide it# 4his samplin+ procedure involves the selection of units
that are easil accessi&le and convenient to the researchers# (Ha$man0 ??5/6)
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Research Proposal
#7lan their studies.# Can save the cost of the studentsess procedure in re+isterin+ the su&ects
@# Helps :i4M in achievin+ their +oals.?# All information are updated.1# Students to &ecome computer literate.# More efficient..# nformation a&out the reuired su&ects
"3ample - Students >evels of Satisfaction*>i'ert scale
5# Stron+l A+ree
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o inestigate thest!dent&s perceptiontowards the gender ofthe st!dents.
7erception of the =nline re+istrationthrou+h i*portal refers to the valueud+ment made as a&out the net&enefits attri&uted to the use of aninformation sstem# 4he perception isalso the possession positive orne+ative attitudes to%ards the online
re+istration provided & :i4M#
.
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Research Proposal
. o determine therelationship between thest!dent&s perceptiontowards the onlineregistration and the 'eelof Satisfaction
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Research Proposal
,4 9ata collection
,ata collection deals on ho% the researchers reach the respondents# t deals
%ith the uestion of ho% ou %ill contact and +ather the reuired data from the
units of the stud (Ha$man0 ??5)# 4here are several popular methods of data
collection namel uestionnaire0 intervie%s and o&servation (Ha$man0 ??5)#
4he data for this stud %ill &e collected throu+h personall administered
uestionnaire# 4his method %as chosen &ecause the researcher can collect all
the completed responses %ithin a short period# He also added that the
researcher is also afforded the opportunit to introduce the research topic and
motivate the respondents to offer their fran' ans%ers (Se'aran0 ??.)#
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Ta'le ,4) Summary of o';ectives@ varia'les@ measurement@ scale andstatistics used in this research
#';ectives 8aria'le
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6%APT3R +
F$/9$/B A/9 A/AL7S$S
+4. $ntroduction
4his chapter present &riefl the profile of the respondents involved in the stud of
>evel of Satisfaction amon+ the students of acult of Science Administrative
and 7olic Studies (S777) in :i4M Shah Alam0 to%ards the =nline ;e+istration
throu+h 7ortal# 4he >evel of Satisfaction amon+ the students of acult of
Science Administrative and 7olic Studies (S777) %ere o&tained & distri&utin+
euall the uestionnaires to the students of Bachelor of Administrative Science
(BAS) and Bachelor of Corporate Administration (BCA) in acult of Science
Administrative and 7olic Studies (S777) in :i4M Shah Alam# Aside from that0
the purpose of this stud is to determine the perception of the students to%ards
the =nline ;e+istration that provided & :i4M#
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Research Proposal
4here %as a 1?? uestionnaires have &een distri&uted euall %ithout missin+ to
the students of Bachelor of Administrative Science (BAS) and Bachelor of
Corporate Administration (BCA) in acult of Science Administrative and 7olic
Studies (S777) in :i4M Shah Alam#
4a&le
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Research Proposal
8o# Profile /o4 of Resondents Percentage H!
1 Bender* Male* emale
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4his section presents the findin+s of the stud in relation to the research
o&ectives# 4hus0 the findin+s indicate the test of eualit and the si+nificant of
the tested varia&les# A 4*4est is used to determined %hether there is a si+nificant
different &et%een t%o varia&les#
+4+4. Relationshi of the StudentGs 9emograhy gender and region! to the
Levels of Satisfactions total 'enefits! to"ards the #nline
Registration through $ Portal4
4he first part of the first o&ectives are actuall &een tested usin+ the
ndependent Droup 4*4est# f the tested varia&les is considered si+nificant
(pQ?#?5)0 thus have relationship &et%een the varia&les# ;eferrin+ to the 4a&le
evel of Satisfactions(total &enefit) %hen the p is
actuall more than ?#?5 (p?#@)# Meanin+ that0 the +ender actuall is not
influencin+ or +ives effect to the >evel of Satisfaction (total &enefit)#
Ta'le +4,4.: Summary of $ndeendent TCTest 'et"een gender and Levelof Satisfaction total 'enefits!
8aria'le Test of 3Duality
Total enefits t df Si+ (*tailed)
* ?#1 @ ?#?
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Based on the 4a&le evel of
Satisfaction (total Benefits)#t sho%s that there is no si+nificant &et%een the
re+ion of the respondents %ith the >evel of Satisfaction (total &enefit)# 4he p is
actuall more than ?#?50 (p?#55)# Since the result in no relationship0 meanin+
that there is no relationship and re+ion has no influence to the >evel of
Satisfaction (total &enefits)#
Ta'le +4,4): Summary of $ndeendent TCTest 'et"een Region and Level ofSatisfaction total 'enefits!
8aria'le Test of 3Duality
Total enefits t df Si+ (*tailed)
*?#56 @ ?#55
rom all of the uestions representin+ the >evel of Satisfaction (total &enefit)0
onl one uestions sho%s the relationship or si+nificant %ith the Dender (male or
female) in this stud# 4he uestion num&er 1 re+ardin+ the fle3i&ilit of the time
of the students to do their =nline ;e+istration# (Students can re+ister their
su&ects at antime)# 4he ta&le sho%s that0 p?#?.. %hich actuall less than
?#?5# 4his indicates that the si+nificant relationship &et%een the varia&les#
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Ta'le +4,4,: Summary of $ndeendent TCTest 'et"een Bender and Icanregister at any timeJ Duestion no4 .!
8aria'le Test of 3Duality
Total enefits t df Si+ (*tailed)
*#15@ @ ?#?..
+4+4) The 3ffect of StudentGs Percetions to"ards the #nline Registration
"ith the gender of the students
4he second o&ective is to determine the relationship &et%een the Students
7erceptions %ith the +ender of the students0 %hich consist of male and female#
4he ndependent 4*4est &een used to determine the relationship &et%een the
varia&les# 4he result sho%s that there is no si+nificant %hen p?#
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4.4.3 The Relationshi 'et"een the StudentGs Percetion total ercetion!
Levels of Satisfaction total 'enefit! to"ards the #nline Registration4
4he third o&ective is to determine the relationship &et%een the students
perceptions %ith the >evels of Satisfaction# 4he 7aired sample 4*4est used to
determine the relationship# ;eferrin+ to the 4a&le evels of Satisfaction (total &enefit)#
Ta'le +40: Summary of Paired Samle TCTest 'et"een ercetions totalercetion! and Level of Satisfaction total 'enefits!
8aria'le Test of 3Duality
Total Percetions t df Si+ (*tailed)
1.#6. @@ ?#???
+40 #verall Level of Satisfaction 'enefits! of the Resondents
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Research Proposal
4his research is to stud the >evel of Satisfaction of the Students in acult of
Science Administrative and 7olic Studies (S777)# 4hus the freuencies test
&een done in order to determine their overall >evels of Satisfaction# rom the
ta&le evels of
Satisfaction (&enefits)0 most of the respondents a+reed %ith the &enefits of the
=nline ;e+istration#
4he hi+hest is 65P of the respondent a+reed that usin+ the =nline ;e+istration
%ill inform the students a&out the outstandin+ vacant of the class# ollo%ed &
6
astl0
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Research Proposal
8aria'les Mode of Ans"er Percentage H! FreDuency
;e+istration 7rocess "asier A+reed .@P .@
Can Save 4ime A+reed 5?P 5?
"as 4o :nderstand A+reed
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Research Proposal
4he research is stud the level of satisfaction amon+ the students acult of
Science Administrative and 7olic Studies (S777) to%ards the =nline
;e+istration throu+h *7ortal# 4his research is done to e3amine the relationship
&et%een students demo+raphic and mediatin+ factor (perception) to%ards the
level satisfaction in usin+ the online re+istration throu+h *7ortal#
4hus0 this chapter discusses in detail the findin+ as presented in Chapter < and
concludes the research# 4his chapter also provides practical implications of the
findin+0 the limitations of the stud as %ell as the recommendations for future
research#
04) 9iscussion and $mlications
4he stud is conducted to determine the relationship of the demo+raphic and the
mediatin+ factor of perception %ith the level of satisfaction to%ards the online
re+istration sstem throu+h 7ortal# 4hus0 the discussion in this chapter %ill +o
throu+h %ith the research o&ectives#
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Research Proposal
04)4. To study the relationshi of the studentGs demograhy gender and
region! to the level of satisfaction 'enefit! to"ards the online
registration through the $CPortal
4he findin+s sho% that there is no si+nificant relationship &et%een the
demo+raphic and the level of satisfaction (&enefit) to%ards the online re+istration
throu+h 7ortal# ,emo+raphic divided into t%o +ender and re+ion#
04)4.4. Bender
t %as found that +ender have no si+nificant relationship to%ards the level
of the satisfaction to%ards the online re+istration# Dender0 %hether the
are male or female &oth are not have a si+nificant relationship to%ards the
&enefit usin+ the online re+istration# 4he result sho%s that +ender is not a
factor that %ill affect the level of satisfaction in usin+ the online re+istration
sstem#
n the stud0 it sas that different +ender %ill influence the level of the
satisfaction to%ards the online re+istration sstem since the male and
female commonl have a difference in their feelin+0 %hich female is more
to%ards the positive feelin+ on certain thin+s compared to male# Ho%ever0
%e cannot conclude that +ender %ill influence the level of satisfaction
to%ards the online re+istration sstem since the result sho%ed +ender
does not have a si+nificant relationship %ith the level of satisfaction#
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Research Proposal
04)4.4) Region
;e+ion is defined or refers to a part or section of a countr or the %orld#
(http-//%%%#investor%ords#com/) 4he test result sho%ed that there is no
si+nificant relationship &et%een the re+ion and the level of satisfaction
to%ards the online re+istration# ;e+ion divided into t%o0 %hich is rural and
ur&an# Both the students live in the rural and ur&an area have not influence
the level of satisfaction to%ards the online re+istration# 4herefore0 %hether
the students live in rural or ur&an area it %ill not affect their level of
satisfaction on the sstem#
n the stud0 %e assumed that the student in the rural have more &enefit
throu+h the online re+istration than the students in rural# 4his is &ecause0
students in rural have less e3posure to the information technolo+ such as
in usin+ the computer or internet# Ho%ever the result sho% that the students
%hether the live in rural and ur&an have not influence to the &enefit of
usin+ the online re+istration sstem#
04)4) To study the relationshi of Percetion and the studentGs gender
to"ards the online registration through $ KPortal4
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Research Proposal
7erception defines as a process & %hich individuals or+ani$e and interpret their
sensor impressions in order to +ive meanin+ to their environment# Ho%ever0
%hat one perceives can &e su&stantiall different from o&ectives realit# t needs
to &e0 &ut there is often disa+reement (;o&&ins0 ??1)#
;e+ardin+ the research to the online re+istration sstem0 the perception is
divided into t%o0 %hich is +ood or &ad# 4herefore0 +ender %hether the are male
and female mostl has a different perception on the online re+istration that %ill
affect the level of satisfaction to%ards the online re+istration#
Ho%ever0 the result sho%s that there is no si+nificant relationship &et%een the
perception and students +ender to%ards the level of satisfaction in usin+ the
online re+istration sstem throu+h 7ortal# t means that0 the perception and the
students +ender are not influencin+ to each other to%ards the online re+istration#
04)4, To determine the relationshi 'et"een the studentGs ercetion
to"ards the online registration and level of satisfaction
t %as found that there is a si+nificant relationship &et%een the mediatin+ factor
the students perception of the online re+istration and the level of satisfaction# t
means that students perception %ill influence the level of their satisfaction
to%ards the online re+istration sstem# 2hen the students perception on the
online re+istration sstem offer more &enefits for them to re+ister their course
such as (reduce the time to spend on re+ister process0 students can re+ister at
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Research Proposal
an time and place0 the sstem allo% students to customi$e their timeta&le and
students can re+ister on &ehalf on others)0 thus it %ill lead to the hi+her
satisfaction feel & the students# Adversel0 %hen their perception re+ardin+ the
online re+istration sstem are &ad such as the online re+istration is al%as
havin+ technical pro&lems0 the sstem is not effective and the 'no% that the
online re+istration sstem have a %ea'nesses to them# 4hen it %ill lo%er their
level of satisfaction0 %hich leads to dissatisfaction to%ards the online re+istration#
4herefore0 the :i4M must maintain a +ood perception to%ards the online
re+istration since it +ives an effect to the level of satisfaction amon+ the students#
4he level of satisfaction could relate to the motivation of the students re+ardin+
the use of the sstem# >o% level of satisfaction ma cause the students do not
accept the sstem# As far as %e concern0 the online re+istration is compulsor to
use & students in re+ister their su&ects# 4hus0 this situation %ill leave the
student %ith no option &ut usin+ the online re+istration sstem#
04, Recommendations
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Research Proposal
Several su++estions and recommendations can put for%ard and used & the
future researchers in carrin+ out the related stud# 4he researchers also
proposed several su++estions for the :i4M itself in order to improve the level of
satisfaction amon+ the students to%ards the online re+istration throu+h 7ortal#
n the uestionnaire distri&uted to the respondents in0 the last uestion is an
open ended uestion to see' the recommendation from the user or students
re+ardin+ the %a to improve the online re+istration sstem provide & :i4M#
4herefore0 the recommendation &elo% is includin+ from the researchers and
respondents point of vie%#
04,4. Suggestion for UiTM
4he :i4M should provide &etter online re+istration sstem than %hat are
the currentl adopt# 4he sstem provide & the :i4M to their students
itself must &e eas to understand and eas to use & the students# 4he
interactive sstem also important to ensure the students can enhance or
ma'e their re+istration more efficient compared to the manual re+istration#
t serves no purpose to adopt for the sstems that is e3pected to +ive an
efficient service &ut in realit0 it +ives more complicated tas' and adverse
effect to the or+ani$ations#
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Research Proposal
4he :i4M also are encoura+in+ to e3ercise the pilot test for their online
re+istration sstem# Before allo%in+ the sstems &roadl use in the %hole
facult0 the pilot test for the sstem should &e implementin+ first# 7ilot test
help the mana+ement to identif the pro&lem and potential pro&lem that
mi+ht occur durin+ re+ardin+ the online re+istration sstem# ,ue to that0
the mana+ement can find the possi&le solution to the %ea'nesses of the
sstem# 4herefore0 the students ma not face an pro&lem in usin+ the
online re+istration sstems %hen the sstem is &roadl introduce in all
facult and in all :i4M &ranches# #
Better improvement for the sstem ma avoid the :i4M mana+ement and
staff itself to do dou&le %or'# t means that0 the staff in the facult not
needs to handle for the manual re+istration anmore for certain students
%hich face the pro&lem %ith the online re+istration#
04,4) Suggestion for the faculty
4he top mana+ement of the facult/ department/ unit for instance the
,ean0 Head of ,epartment and ;e+istrar0 need to pla their role
effectivel in order to ensure that the online re+istration process can &e
done effectivel and efficientl# 4he also should enhance the online
re+istration process & monitor the re+istration session# Moreover0 the
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Research Proposal
facult supposedl provides sufficient computers and euipment for the
students to do the online re+istration throu+h 7ortal#
4he facult also supposes inform their students a&out the online
re+istration process# Here the most important roles are to +ive an
education a&out the %a to use the online re+istration# 4hese situations
allo% the students familiar %ith the sstem and 'no% ho% to use the
sstem# =nce the 'no% ho% to use the sstem properl0 the online
re+istrations &ecome more easil and finall +ive an advanta+e for the
students and the mana+ement in acult of Administrative Science and
7olic Studies#
04,4, Suggestion for the students
4he students are the person that used the online re+istration sstem#
4herefore0 the students should +ive a feed&ac' to the mana+ement of the
facult re+ardin+ the pro&lem the face at the time the do re+istration and
as' for the uic' response from them in order to complete their
re+istration process in specified time reuired# Moreover0 the students can
directl complaint to the :i4M throu+h the letter of complaint that provided
in the facullt# 4hese %ill &ecome sources of the information for the :i4M
mana+ement re+ardin+ the pro&lem faces & the students in re+ister their
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Research Proposal
course# 4his ma encoura+e a uic' response from the :i4M
mana+ement in improvin+ the online re+istration sstem#
04,4+ Suggestion for the future research
rom the result of the current stud0 it sho%n that it %as not an accurate as
needed# 4herefore in order to +ain more accurate and precise data in the
future research0 it recommended usin+ a lar+e sample si$e in order to
provide an accurate and valid result# 4hrou+h this research0 onl 1??
uestionnaires %ere distri&uted to Bachelor of Administrative science
students and 5? to Bachelor of Corporate Administration students#
4herefore0 in order to +et accurate data the uestionnaire must e3ceed
this uantit#
urther researchers also are encoura+ed to %iden the scope of the stud
& acuirin+ the information from the all faculties in the universities and
not ust onl in the selected faculties# 4his is &ecause the different faculties
ma have a different situation in re+istration process throu+h the online
sstem# 4herefore %iden the scope of stud ena&le the researcher
acuirin+ the accurate information0 thus +ive an accurate result from the
research#
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Research Proposal
Moreover0 the research also onl covered the t%o varia&les0 %hich are
+ender and re+ion# 4herefore0 future research su++ested focusin+ on
more various factors that are relevant to the issues stud# 4his is &ecause
that0 there mi+ht &e the other factors %hich are affected and have a
si+nificant relationship to the level of the satisfaction to%ards the online
re+istration amon+ the students#
t also recommended to conductin+ the stud consistentl in respects to
the issue0 for instance conductin+ it once a ear or an relevant period#
4he results of the stud %ill sho% ho% the universit see's to improve the
online re+istration sstem &ased on the previous studs results that
serves as +uidance in terms of %hat factors contri&ute to students level of
satisfaction to%ards the online re+istration over certain period#
inall0 the research resulted to the e3tended of present literature revie%#
4herefore0 it is &een recommended for future research to &e carried out
a+ain in the future %ith the same disciplines &ut the consideration
re+ardin+ the scope of the stud must &e made# or instance0 the
literature revie% must &e focus on the local studies# 4his is &ecause0 the
different environment such as in %estern differ from our countries0 %hich
are more advance in term of their online sstem or technolo+#
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Research Proposal
04+ 6onclusion
As a conclusion0 the level of satisfaction amon+ the focus +roup to%ards the
online re+istration had influenced & the perception of the &enefit that the
o&tained from the online re+istration sstem# Dood or &ad of the perception %ill
determine the level of satisfaction of students to%ards the online re+istration
sstem# Dood perceptions to%ards the sstem lead to the hi+her satisfaction
amon+ the students in use it and vice versa0 the &ad perception %ill lead to the
lo%er level of satisfaction of students to%ards the online re+istration sstem#
4he perception has a si+nificant relationship %ith the level of satisfaction in usin+
the online re+istration# 4herefore0 the :i4M must concentrate to improve the
online re+istration sstem as its most of the factor that effect the perception#
inall0 it is effect the level of satisfaction amon+ the students in usin+ it to
re+ister their course or su&ect# n this case0 :i4M should focus on preparin+ the
online re+istration sstem that are interactive0 effective0 eas to understand and
eas to use0 free from technical pro&lem and havin+ clear instruction in order to
increase the level of satisfaction amon+ the students to%ards the online
re+istration sstem#
=n the other hand0 it is important for the :i4M to eliminate the &arriers that %ill
affect the level of satisfaction to%ards the online re+istration sstem# As the
further research in the same disciplines conductin+ in the future and discover the
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Research Proposal
drastic +ro%th of the improvement in C4 ma help the :i4M in improvin+ their
online re+istration sstem# t %ould &e the &est if the staffs also are %ell euip
%ith the sstem 'no%led+e0 %hich ena&le them to handle the sstem %hen the
minor pro&lem occur#
4hus0 as a 2orld Class :niversit0 :i4M should have a proper online re+istration
sstem# t is important to have a proper online re+istration sstem &ecause the
failin+ to do so %ill definitel effect the %hole or+ani$ation# 4herefore0 ever
sin+le &arrier should &e eliminatin+ in order to maintain a +ood ima+e as a 2orld
Class :niversit#
040 Limitation
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Research Proposal
>imitations refers to the &arriers of pro&lems occurred in conductin+ the
research# 4here have &een several challen+es and limitations involved %hile
carrin+ out this research#
4he first challen+es are the stud is limited to the students in the acult of
Science Administrative and polic studies (S777) onl# 4herefore accurac of
information is difficult to &e o&tains as the limited sample si$e# 4hus0 it %ill affect
the result of the findin+s in the research#
Second0 it %as uneas to o&tain the information from the focus +roups# 4his %as
&ecause there %as lac' in cooperation +ivin+ & the focus +roup in +ivin+ the
information reuired# 4he level of their cooperation can &e seen throu+h the
feed&ac' received or the uestionnaires returned to the researchers#
urthermore0 lac'in+ of the literature revie% su&ect to the online re+istration
sstem also provide difficulties as for our references# 4hus a limited references
cause the research could not &e &roaden and the stud onl cover the scope
%hich is availa&le as for the references#
inall0 another limitation that faced %as re+ardin+ the ans%erin+ the
uestionnaire & the respondents# 4he %ron+ interpretations on the uestion lead
to inaccurac in +ainin+ the information#
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Research Proposal
R3F3R3/63S
Assoc# 7rof# ,r# Ate'in SMA8 (??
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Research Proposal
Al*Dahtani0 Said S# 9 M# 'in+ (1@@@)0 TAttitude Satisfaction and usa+e- actorscontri&utin+ to each in the acceptance of nformation 4echnolo+Behavior and information technolo+0 ol 10 8o audon# 0 C#M#0 S# Cho% 9 ;#A# >eitch (??1)0 J4o%ards an :nderstandin+ ofthe Behavioral ntention to :se an nformation SstemJ0 ,ecisionSciences0 ol# 0 8o# 0 pp# .5*.@
eanette M# 2in+ (??6)0 Communication n the Ach- Computational 4hin'in+#ol indsa 9 ,onald A# 8orman,ntroduction to perception#http-//%%%#sapdesi+n+uild#or+/
;o&&ins0 Mana+ement information sstem (MS)0 thedition;athus# H 9 ;o&erts0 7# 9 (1@@)0 Jnformation technolo+ acceptance in a
sample of +overnment emploees- A test of the technolo+ acceptancemodelJ0 nteractin+ %ith Computers0 ol# 10 8o# 50 pp#
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Research Proposal
H Carr r0 # (??1)0 J,eterminants =f 7erceived "ase =f :se- nte+ratin+Control0 ntrinsic Motivation0 And "motion nto 4he 4echnolo+
Acceptance ModelJ0 nformation Sstems ;esearchC# Goun+mi (1@@5)0 Brid+in+ Daps in 7erception =f the effectiveness of
nternet Commerce - 4he Australia 4e3tile0 Clothin+0 oot%ear and
>eather ndustr0C;C4 at ;M4 :niversit0 Mel&ourne#http-//%%%#sin+stat#+ov.'
http://www.wordreference.com/
http-//%%%#all%ords#com/
http-//%%%#investor%ords#com/
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