RESEARCH PROPOSAL

A study of “Effect of Workplace Stress on Performance of Private Bank Employees in Indore”

TABLE OF CONTENTS

Topic Page no.1.Research issue …………………….. 42.Research gap …………………….. 53.Research questions …………………….. 64.Objective ……………………... 75.Concepts & their operationalisation ……………………... 86.Hypothesis ……………………... 107.Designing Questionnaire ……………………... 118.Population & Sampling …………………….. 129.Questionnaire …………………….. 1410.Proposed statistical analysis…………………… 1711.Expected outcomes ……………………... 1812.Utility of findings ……………………… 1913.Limitations ……………………… 2014.Scope for further study ……………………… 21

RESEARCH ISSUE

Stress is a prevalent and costly problem in today's workplace.

About one-third of workers report high levels of stress. One-quarter of employees view their jobs as the number one stressor in their lives.

Stress is the major cause of turnover in organizations.

Workplace stress is most controllable by the organizations

Hence,workplace stress need to be measured due to its increasing importance

What is the effect of workplace stress on performance of employees?

RESEARCH GAP

Effects of Workplace Stress have been considered by many big companies & organizations.

But what about the private bank units operating in the city of Indore?

Is it given the same importance?

Do they keep a check on the level of performance and stress levels?

How does this workplace stress affect the performance of the employees?

RESEARCH QUESTIONS

How much stress does the employees face on their job in a private bank in Indore?

How does this workplace stress affect performance of the employees?

Is this stress good or bad for the bank?

OBJECTIVE

This research is to carry out the study that how much stressed the employees of the private banks are and how do their stress affect their performance in work particularly in the city of Indore. For this purpose the level of stress(no.of stressors) on employees and their performances under the effect of such stressors will be studied.

CONCEPTS AND THEIR

OPERATIONALISATION

1.STRESS: a)Regularity in office b)Satisfaction or dissatisfaction at work c)Working hours

2.PERFORMANCE:

Regularity In office

Satisfaction/ Dissatisfaction at work

Working hours

STRESS

a)No.of projects completed successfully b)Bonuses & incentives received c)Promotions d)Any other rewards or recognitions

PERFORMANCE

No.of projects completed successfully

Bonus &Incentives

Promotions

Any other rewards or recognitions

HYPOTHESIS

H1:There is no significant effect of stress on bonuses

H2:There is no significant effect of stress on promotions.

H3:There is no significant effect of stress on rewards.

Identifying the effect of workplace stress on performance of employess.

DESIGNING QUESTIONNAIRE

1.To check the workplace stress level “Burnout test”consisting of 15 questions following Likert Scale.

2.To measure the performance of the employees.

QUESTIONNAIRE

POPULATION & SAMPLING

Population: All the private sector banks banks operation in the city of Indore.

Sampling:Sample size:100Type: Probability(Stratified sampling:5-10 banks out of all the private banks in Indore)Non-probability (convenience sampling)

THE BURNOUT TEST

Checking Yourself for BurnoutBurnout occurs when passionate, committed people become deeply disillusioned with a job or career from which they have previously derived much of their identity and meaning. It comes as the things that inspire passion and enthusiasm are stripped away, and tedious or unpleasant things crowd in. This tool can help you check yourself for burnout.

This tool can help you check yourself for burnout. It helps you look at the way you feel about your job and your experiences at work, so that you can get a feel for whether you are at risk of burnout.

Using it for interpretation and analysis:

Calculate the total of the scores as described in the instructions.Apply the score to the scoring table underneath to get the interpretation.

QUESTIONNAIRE

Instructions:For each question,put an ‘x’in the column that most applies.Put one ‘x’ only in each row.Please write the total no.of ‘x’in the space givem at the end of each column.

  Question Not at

all RarelySome times Often

VeryOften

                      1 Do you feel run down and drained of physical or emotional energy?          

2 Do you find that you are prone to negative thinking about your job?          

3 Do you find that you are harder and less sympathetic with people than perhaps they deserve?

         

4 Do you find yourself getting easily irritated by small problems, or by your co-workers and team?

         

5 Do you feel misunderstood or unappreciated by your co-workers?          

6 How often do you take leaves?          

7 Do you feel that you are achieving less than you should?          

8 Do you feel under an unpleasant level of pressure to succeed?          

9 Do you feel that you are not getting what you want out of your job?          

10 Do you feel that you are in the wrong organization or the wrong profession?          

11 Are you becoming frustrated with parts of your job?          

12 Do you feel that organizational politics or bureaucracy frustrate your ability to do a good job?

         

13 Do you feel that there is more work to do than you practically have the ability to do?

         

14 Do you feel that you do not have time to do many of the things that are important to doing a good quality job?

         

15 Do you find that you do work more than usual working hours?          

     

Working:      WeightedAnswer Number Weight TotalNot at all: 0 0 0Rarely 0 1 0Sometimes 0 2 0Often 0 3 0Very Often 0 4 0  0   0

>=

   

-1 No sign of burnout here!

5 Little sign of burnout here, unless some factors are particularly severe

18 Be careful - you may be at risk of burnout, particularly if several scores are high

35 You are at severe risk of burnout - do something about this urgently

45You are at very severe risk of burnout - do something about this urgently 

Questionnaire part2:

16.How many projects have you successfully completed in last 1 year? a)0-9 b)10-19 c)20-29 d)30 or more than 30 (please specify ___)

17.Did you get Bonus or incentive in the period of last 1 year? a)0-2 b)3-5 c)more than 5 (please specify ____)

18.Did you get any promotion in last one year? Yes/No

19. Did u participate in other office activities (seminars,outings,matches etc.)in last 1 year?

Yes/No

20. Any other rewards or recognitions? (please specify)

PROPOSED STATISTICAL ANALYSIS

1.To apply the Karl Pearson’s correlation method to find out the degree of correlation existing between Stress and various variables of performance (H1,H2,H3)

2.Then applying the Chi-square test to measure the strength of association between variables (stress & performance)

EXPECTED OUTCOMES

1.The effect of workplace stress on working of an employee.

2.Information about the various stressors.

3.Details about the performance of the employees and hence ways to improve it considering the level of effect of workplace stress.

UTILITY OF FINDINGS

1.Banks can know the stressors in their working environment.

2.Banks can know how stressed out its employees are and whether this level of stress is good or bad for the employee and Bank’s performance.

3.Employees can know are they actually satisfied with their jobs or are experiencing burnout.

LIMITATIONS

1.Generalizability of findings is questionable due to- a)Small sample b)Non-probabilistic sampling techniques involved. c)Responses may be biased as employees might not be willing to disclose and share all the information. d)Resposes may be biased. e)Responses are highly influenced by the of the employee at the time of responding.

SCOPE FOR FURTHER RESEARCH

1.Study of effect of a particular stressor on performance of employee.

2.Study of factors causing stress on workplace.

3.Study of ways for improving performance of the employees by more eustress than distress.

4.Study of ways of reducing workplace stress.

BIBLOIGRAPHY

1.”Research methodology and statistical techniques”-Santosh Gupta2.”Research methodology:Methods and techniques”-C.R.Kothari3.www.mindtool.com-Burnout test4.www.questia.com