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Resilience: Growth through Adversity
2020
Day 2: What’s your Culture
Peter Young DDS MAGD
4 Types of Organizational Cultures
Flexibility
Control
Internal External
Flexibility
Control
Internal External
Human Relation Model
Collaboration Do things Together
Flexibility
Control
Internal External
Create Do things
First
Open System Model
Flexibility
Control
Internal External Complete Do things
Fast “D”
Rational Goal
Model
Flexibility
Control
Internal External Complete Do things
Fast “D”
Internal Process Model
Control Do things
Right
Flexibility
Control
Internal External
Create Do things
First
Complete Do things
Fast “D”
Human Relation Model
Open System Model
Rational Goal
Model
Internal Process Model
Control Do things
Right
Collaboration Do things Together
Which one describe your organization?
What is the DNA of you organization?
God’s Culture Guides for the Human Race
Create a Culture Guide
1. Be Punctual
Be on Time
2. Be a “10”
3.
4. Be Truthful, Do what you say you’ll do Being Ethical and Moral
5. Be Interested not Interesting
6. Be an Expert in Your Field.
7. Show Respect and Be Kind
8. Be Organized and Neat
10. Be Present
11. Take Problems to the Source
Culture Guide Evaluation Culture (Core Values) Rate 1-5
Be on time
Be Nice to your fellow team members
Be respectful to our patients
Take problem to the source. (Don’t gossip)
Be a willing wit.
Be willing to learn new technology
Others
Key Performer Indicators samples (KPI’s) 1. $ Average Personal Productions by Pod
2. $ Over-the-Counter- Collection (OTC) 3. # Crowns (implant crown = 2 units) 4. # Fillings 5. # SPR 6. # Extraction 7. # Denture Units 8. $ Preventive Procedure
What’s the Score
Practice DashBoard- KPI
Dashboard
1. Pick no more than 3 goals. 2. Focus only these goals 3. Share with the whole team. 4. Track it and review daily.
Jurgen Kloop’s Successful Culture 1. Create a psychologically safe environment- it is
okay to make mistakes. 2. Have a clear strategic plan and ruthless priorities. 3. Overcome your ego—hire specialists and let them
have autonomy 4. Cultivate a inclusivity and a proper sense of
purpose 5. Focus on the fundamentals and brilliant basics 6. Being detail orientated separates “The Good” from
“The Great”
Kaizen Action Plans
Who will write it?
When will this be shared with the
team?
Has the team own it and put it
to practice?
Name the Culture
Create the Culture Guide
SMART Goals
W.I.G. and
Score Board
Slide Number 1Day 2: What’s your CultureSlide Number 3Slide Number 4Slide Number 5Slide Number 6Slide Number 7Slide Number 8Slide Number 9Slide Number 10Slide Number 11Slide Number 12Slide Number 13Slide Number 14Slide Number 15Slide Number 16Slide Number 17What is the DNA of you organization?Slide Number 19Slide Number 20Create a Culture Guide 1. Be Punctual Slide Number 23Be on Time2. Be a “10”Slide Number 26Slide Number 27Slide Number 28Slide Number 29Slide Number 305. Be Interested not Interesting6. Be an Expert in Your Field. Slide Number 337. Show Respect and Be KindSlide Number 358. Be Organized and Neat Slide Number 3711. Take Problems to the SourceCulture Guide EvaluationSlide Number 40Slide Number 41Slide Number 42Slide Number 43Slide Number 44Slide Number 45Slide Number 46Slide Number 47Key Performer Indicators samples (KPI’s)What’s the ScorePractice DashBoard- KPIDashboardSlide Number 52Slide Number 53Slide Number 54Slide Number 55Slide Number 56