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SWIFT ResilienceSWIFT Resilience

Harry NewmanDirectorFIN & Messaging Services

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SWIFT: Built-in resilience

Managed and fully redundant networksMultiple operating and customer support centreson different continentsBCP plans across all operations, tested and auditedPeople culture: ‘Failure is not an option’

Local connectivity Networks

Customer

Global resilience policy

Operating centres

SWIFT’sbackbonenetwork

Access networks

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Layer 1Day to day resiliency. Multiple connections,

protected sites, built in backup within Operating Centres

Layer 2Intercontinental backup in the

unlikely event layer 1 fails

Layer 3Disaster Recovery Capability

for the extreme case where layer 2 is not enough

SWIFT OPC resilienceCustomer OPCs Networks

SWIFT’sbackbonenetwork

Access networks

SWIFT OPCs

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SWIFT crisis co-ordination and communication group – SC3

SWIFT OPS

COMMAND CENTRE

SC3SECRETARIAT

SC3

EURO

US DOLLAR

JAPANESE YEN

UK POUND

SWISS FRANC

Updates

Lead Overseer

The SC3’s mission is to promote operational order in the financial community in the extreme circumstance of a total SWIFT outage, while SWIFT is busy restoring services.

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Resilient IP network

Multi-vendor IP network managed by SWIFTRisk spread across multiple network partners(AT&T, COLT, Equant, BT-Infonet)Dynamic routing across networksHigh diversification down to physical infrastructureHigh security and high reliabilityGlobal reach24x7 monitoring Customers should use

multiple network partners when available

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SWIFT’sbackbonenetwork

SWIFT’sbackbonenetwork

Customer resilience

Mandate highest customer resilienceService managers perform system and process health-checksCommand centre handles crisis and enforces post-incident improvement actions

Single site

Dual sitesSingle leased lines

Dual sitesand components

Dual sites, componentsand Network Partners

SWIFTSupport Enhanced for 108 Critical Customerssending 75% of global traffic on SWIFTNet

Customer OPCs Networks

SWIFT’sbackbonenetwork

Access networks

SWIFT OPCs

Increased customer resilience

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Customer support through swift.com

e-orderingOperational status Case tracking Download centreDocumentationBilling information

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A never-ending journey

Constantly increasing central resilience Customer and Partner programmes reduce riskNever stop looking: the complacent fail, only the paranoid survive

"Our vision is to be the lowest risk, highest resilience infrastructure for global financial messaging.”— Leonard H. Schrank, CEO, SWIFT