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Slide 1ECB_resilience_20070411_v1.ppt
SWIFT ResilienceSWIFT Resilience
Harry NewmanDirectorFIN & Messaging Services
Slide 2ECB_resilience_20070411_v1.ppt
SWIFT: Built-in resilience
Managed and fully redundant networksMultiple operating and customer support centreson different continentsBCP plans across all operations, tested and auditedPeople culture: ‘Failure is not an option’
Local connectivity Networks
Customer
Global resilience policy
Operating centres
SWIFT’sbackbonenetwork
Access networks
Slide 3ECB_resilience_20070411_v1.ppt
Layer 1Day to day resiliency. Multiple connections,
protected sites, built in backup within Operating Centres
Layer 2Intercontinental backup in the
unlikely event layer 1 fails
Layer 3Disaster Recovery Capability
for the extreme case where layer 2 is not enough
SWIFT OPC resilienceCustomer OPCs Networks
SWIFT’sbackbonenetwork
Access networks
SWIFT OPCs
Slide 4ECB_resilience_20070411_v1.ppt
SWIFT crisis co-ordination and communication group – SC3
SWIFT OPS
COMMAND CENTRE
SC3SECRETARIAT
SC3
EURO
US DOLLAR
JAPANESE YEN
UK POUND
SWISS FRANC
Updates
Lead Overseer
The SC3’s mission is to promote operational order in the financial community in the extreme circumstance of a total SWIFT outage, while SWIFT is busy restoring services.
Slide 5ECB_resilience_20070411_v1.ppt
Resilient IP network
Multi-vendor IP network managed by SWIFTRisk spread across multiple network partners(AT&T, COLT, Equant, BT-Infonet)Dynamic routing across networksHigh diversification down to physical infrastructureHigh security and high reliabilityGlobal reach24x7 monitoring Customers should use
multiple network partners when available
Slide 6ECB_resilience_20070411_v1.ppt
SWIFT’sbackbonenetwork
SWIFT’sbackbonenetwork
Customer resilience
Mandate highest customer resilienceService managers perform system and process health-checksCommand centre handles crisis and enforces post-incident improvement actions
Single site
Dual sitesSingle leased lines
Dual sitesand components
Dual sites, componentsand Network Partners
SWIFTSupport Enhanced for 108 Critical Customerssending 75% of global traffic on SWIFTNet
Customer OPCs Networks
SWIFT’sbackbonenetwork
Access networks
SWIFT OPCs
Increased customer resilience
Slide 7ECB_resilience_20070411_v1.ppt
Customer support through swift.com
e-orderingOperational status Case tracking Download centreDocumentationBilling information
Slide 8ECB_resilience_20070411_v1.ppt
A never-ending journey
Constantly increasing central resilience Customer and Partner programmes reduce riskNever stop looking: the complacent fail, only the paranoid survive
"Our vision is to be the lowest risk, highest resilience infrastructure for global financial messaging.”— Leonard H. Schrank, CEO, SWIFT