RESOLUTION INSURANCE COMPANY LIMITED

BUSINESS PROFILE

Our JourneyWith an experience of over 10 years, Resolution Insurance has contributed significantly to the growth and development of the insurance industry in East Africa.

Established in 2002 as Resolution Health, a Medical Insurance provider, we have undergone a 360 degree revolution to become Resolution Insurance in 2013.

Known for our innovation and creating industry benchmarks, we have several firsts to our credit including offering individuals HIV/AIDS, dental/optical and maternity covers. Our approach to insurance is to create simple, quality and innovative solutions.

Our unique products are distributed by a passionate team of over 400 external agents & brokers and an in-house sales team of 170 business consultants who believe in our brand.

Our internal mantra “Customer mbele” is the daily guiding force of our team of over 160 staff members. Customer mbele is ensuring our clients and business partners are at the fore front of all our business engagements to ensure their experience with us is exceptional.

Our Accolades2012: Winner of the Medical Insurance Provider

of the Year Award in the 3rd Annual Think Business Insurance Awards.

2012: 2nd Runner up of the Training Award in the 3rd Annual Think Business Insurance Awards

2013: 2nd Runner up of the Marketing Initiative of the year award in the 4th Annual Think Business Awards

2014: Awarded in the 2014 Chartered Institute of Marketing (CIM) Excellence Awards for: Attaining the 30% Gender diversity on our board and continued support to marketing activities.

Our StrategyOur VisionTo be the recognized leader and preferred provider of insurance services in Africa.

Our MissionTo serve our clients, employees, stakeholders and society by providing responsive and comprehensive Insurance solutions.

Our Brand PromiseWe as the Resolution Family assure you financial security and comfort by offering comprehensive insurance solutions. We are dependable, reliable, and transparent in all our engagements. Our enthusiastic and dedicated team finds innovative ways to consistently exceed the expectations of you our customers and business partners, while ensuring a delightful experience. We pledge to meet your needs and requirements by providing responsive and personalized services.

Our Commitment to SocietyResolution Insurance is committed to being a socially responsible corporate organisation by supporting our community in ways that have enduring benefits.

Mr. Peter NduatiChief Executive Officer

A Master’s degree holder in Economics and Insurance, Peter Nduati is a chartered insurer with over 20 years experience in the Kenyan Insurance Industry. He has a doctorate programme focusing in Entrepreneurship in Kenya and was named Entrepreneur of the Year 2013 in the East Africa round of the Johnnie Walker Blue Label CNBC Africa All Africa Business Leaders Awards. He was

also admitted as a Global Fellow in the Africa Leadership Institute, the ASPEN initiative. The Africa Leadership Initiative (ALI) is a collaborative effort of seven partner organizations in Africa and the United States to foster values-based, action-oriented leadership in Africa. Formerly CEO of Metropolitan Heath Group, a South African Health insurance group and was Managing Director of AAR Health Services Tanzania. He is also a director of First Benefits Ltd, Pine Creek Holdings and Brown Oak Ltd an investment holding company. He also sits on the boards of Absolute Security Ltd, and board of governors of Dagoretti High School.

Mr. Doug LaceyChairman

Mr. Lacey holds an MBA and is a Chartered Insurer (FCII). He leads LeapFrog’s work in Africa, where he has 30 years of executive experience in insurance. In 2013, he was named one of the Top 10 Industry Leaders by Africa Asset Management. He is former Divisional Chief Executive at African Life, responsible for business operations of insurers in South Africa, Botswana, Kenya, Zambia, Tanzania, and Ghana

with nearly $1 billion market capitalization. In South Africa, he oversaw one of the largest microinsurance operations in existence, with 1.6 million beneficiaries. In these roles, Doug variously managed distribution channels, research, business planning, regulatory approvals, product development, financial and administration systems, recruitment, processes and procedures, and logistics. Over three decades, Doug has held a variety of senior positions, including COO of Swiss Re Life and Health Southern Africa.

Mr. Andrew Mukite MusangiDirector

Mr. Musangi holds a degree in Bachelor of Law from the University of Hull, United Kingdom. He is the Managing Partner at Mukite Musangi and Company Advocates. He is a member of Law society of Kenya, Commonwealth Lawyers Association, Governing Council member Nakuru Business Association, Chairman Local Committee of the Kenya Revenue Authority (South Rift Region) and Alliance High

school old boys club. He served as Director of the Kenya rugby football union from 2001 -2006.

Ms. Kellen KariukiDirector

Ms. Kariuki holds a degree in Accounting and MBA in Strategic Management from United States International University and Msc in International Human Resource Management from Cranfield University in the UK. She is also a certified Public Accountant, CPA (K). She has held positions at Citibank N.A of Chief Financial Officer, Senior Leadership positions in Human Resources for Eastern

Africa and Africa (based in South Africa) and Senior Human Resource Business Partner for Middle East, Pakistan and Africa based in Kenya. She is currently the CEO of Unclaimed Financial Assets Authority.

Our Directors

Mr. John MwangiDirector

Mr. Mwangi is a graduate of University of East Africa (presently University of Nairobi) with a Commerce Degree and a Major in Banking. An innovative thinker with broad based expertise in operations, finance and business development, Mr. Mwangi joined Equity Building Society in 1986 as the CEO and under his leadership it transformed into the Equity Bank. He was

previously the Board Chair of Nyandarua High School and a Board member at East African Breweries Ltd. He is currently the founder CEO of Strategic Mobile Limited and the proprietor of Enashipai Resort and Spa.

Mrs. Tania NgimaDirector

Mrs. Ngima holds an MBA from University of Birmingham and is a Certified Public Accountant, CPA (K) finalist. She is a highly skilled manager with over 12 years’ experience in leading and coordinating staff, reporting, organizational systems and compliance in finance and strategic planning. She has been awarded various Leadership and Excellence In Service

awards. Mrs. Ngima is a weekly columnist with the East African Standard and contributor to the Business Daily. She is the founder and CEO of Game Changers Media and has previously worked as a Finance and Administration Manager at Loita Group of Companies.

Mr. Matthew MyersDirector

Mr. Myers holds a BSc from the University of the Witwatersrand in Johannesburg and is a Fellow member of the Faculty of Actuaries (Edinburgh) and the Actuarial Society of South Africa. Matthew is an Associate Director at LeapFrog, focused on Africa. He provides actuarial, risk management, pricing and product development support and training for LeapFrog’s portfolio

companies. Matthew is a qualified actuary with experience across the financial services industry. Previously, at the Health Monitor Company, South Africa’s largest independent actuarial healthcare consulting firm. He played an integral role in increasing the company’s market share in the national private health insurance market from 10% to 33% within 5 years. Matthew began his career at Alexander Forbes Financial Services, a major provider of financial services in South Africa and the UK, advising several of South Africa’s largest companies on employee benefit schemes.

Our Directors

Some of those who believe in us

Our insurance solutions cater for clients from various industries such as:

• Advertising

• Associations

• Banking

• Diplomatic Missions

• Engineering

• Energy

• Freight

• Government

• Health

• Hospitality

• Laboratory Services

• Media

• Manufacturing

• Non-Governmental Organisations

• Insurance Broker

• Oil

• Real Estate

• Religious Institutions

• Saccos

• Schools

• Security

• Tea Industry

• Travel

Our ProductsWe offer Medical Plans, Travel Plans, Liability Plans, Asset Covers, Motor Covers and all other classes of General Insurance.

Our products offer unique cover benefits for individuals, families, small & medium sized entities as well as large organisations. We continuously seek to improve our products in order to meet our client’s needs.

We strive to continue enhancing our insurance products to reflect the global and international market dynamics, consumer needs and lifestyle changes.

Top Ten Reasons

Our Medical Insurance products offer an unparalleled level of cover to all our members with key highlights as:

1) Variety of plans for both inpatient and out-patient

2) Membership for Life.

3) 24 hour medical emergency call centre

4) Chronic conditions including HIV / AIDS covered to full cover limits.

5) Maternity cover includes home deliveries and Lamaze classes. Ante natal visits are covered from Out-patient benefit and not maternity limit.

6) New born babies from 38 weeks (Full term and discharged) can join from birth.

7) New Born Baby Illness covers babies born prematurely, for illness after birth and before discharge.

8) Dental Illness is covered.

9) Lodger fee is extended to older children up to 10 years

10) You can start and complete your purchase of medical insurance including payment online using our BUY ONLINE web platform.

Medical Insurance

Medical Insurance remains our core Business.

We have a wide range of product offerings with plans for both in-patient and out-patient with a strong network of over 850 experienced doctors, hospitals and clinics across East Africa.

We offer Membership for Life and have a 24 hour medical emergency call centre.

The benefits captured in our Medical Insurance plans are extensive and offer an unparalleled level of cover to all our members.

We go beyond financing your healthcare and promote Healthy Living and wellness for our members through disease management programs, health talks on various topics, annual wellness check-ups and corporate open days.

YOU DON’T NEED TO BE

TO STAY

WEALTHY

HEALTHY

Liability Cover

We are a one stop shop for Employee benefits namely WIBA, WIBA Plus, Employer’s liability, and Group Personal Accident (GPA) targeted at corporate entities.

We also have personal Accident covers for Individuals and families, group student personal accident covers for ages 3-18 years and Internship Personal Accident covers.

We have a variety of benefits to suit our member’s needs such us Life’s assistance which is a benefit where we meet the cost of home nursing services following an accident.

Make sure you have a Liability Plan. One that covers employees for accidents at work or during leisure time. Plans such as WIBA, WIBA PLUS, Employee Liability, Group or Individual Personal Accident. Because if you don’t, you may have a complete financial breakdown.

Travel Cover

Resolution Insurance has partnered with a multi-national travel insurance expert Linkham Services to offer Resolution Travel to cater for persons travelling for leisure, business or studies.

Resolution Travel Plans are delivered on a fully online platform, we offer seven plans that have local, regional, Schengen countries and worldwide cover options.

The Travel Plans cover Emergency Medical, Accident and Liability, Baggage Loss, Trip Cancellation, Hijack, Hostage and Wrongful Detention.

Additional benefits that are unique include Travel and Flight Delay; Missed Departure and Missed Travel Connection all offered with higher benefit limits at a lower price.

BUG?GOT THE

TRAVEL

The last thing you want is to become ill while abroad. Resolution Insurance has affordable Travel Plans for you and they’re quick and easy to purchase on-line. So protect yourself from getting stung abroad for medical care.

Motor InsuranceOur Motor Insurance protects the insured in the event that the vehicle is involved in an accident, is stolen or set on fire. This cover also protects the insured against Third Party Legal Liability & Passenger Legal Liability (excluding immediate family members).

We offer Motor Private and Motor Commercial classes and have 3 types of covers namely: comprehensive, third party fire & theft and third party only.

Key product Highlights:

• Free Windscreen/Glass up to Kshs. 30,000, Entertainment unit up to Kshs 30,000 and Free Vehicle Valuation

• Towing Charges, Repair Authority and Medical Expenses up to Kshs 30,000 each.

• Riot, Strike & Civil Commotion cover

• No blame no excess (subject to confirmation by police abstract report)

• Lower excess on vehicles fitted with a tracking device

Other Benefits Charged include: Political violence extension, Excess protector and car hire cash benefits.

Home InsuranceOur home policy gives members peace of mind by protecting them against loss or damage to the property they have insured with us insured against: Fire, lightning, thunderbolt, earthquake, volcanic eruption or subterranean fire, Storm, tempest or Flood, Explosion of domestic appliances, Riot & Strike and Malicious damage, Bursting or overflowing of water tanks apparatus or pipes, Impact by road vehicles or animals, falling trees or branches, Cover for domestic employees, Personal liability either as an owner or an occupier of the premises, Loss or damage by theft to items covered and Accidental damage to the items insured.

Cover Sections

A - Buildings (residential building or apartment made of stone walls)

B - Contents (furniture, household goods, electrical equipment)

C - All Risks (portable items i.e. jewellery, laptop computers, mobile phones, cameras etc.)

D - WIBA cover for domestic servants (free cover for two employees)

E & F - Third party liability (free limit up to Kshs, 1,000,000)

SME InsuranceThe SME Policy is a comprehensive insurance package policy specifically designed to suit small to medium sized business and / or office operations.

This policy offers a wide range of unique benefits to our members and has the following policies to choose from: Fire & Allied Perils Insurance, Burglary Insurance, All Risks, Money Insurance, Fidelity Guarantee, Public Liability, Group Personal Accident, Work Injury Benefit Act (WIBA) and Employer’s Liability.

Why take Our SME Cover?

• You only need to fill one proposal form

• You will have one renewal date for all policies

• You only pay one premium for all the policies selected

• You receive one policy document

• It is easy to track your claims

• It is easy to manage your policies

• You get a discounted premium if all sections are covered

One must purchase as least 3 sections and the minimum premium is Kshs. 10,000/-

Resolution Health has grown into Resolution Insurance.We o�er Medical plans, Travel Plans, Liability Plans, Asset Covers,

Motor Covers and all other classes of General Insurance.

+254 709 990000 www.resolu�on.co.ke

@Resolu�onKE Resolu�on Insurance - Kenya

Our Branch NetworkIn Kenya we have branches in:

• Nairobi

• Mombasa

• Kisumu

• Meru

• and Nakuru

We also have presence in:

• Tanzania as Resolution Insurance Tanzania

• Uganda in partnership with IAA Healthcare as IAA-Resolution

Our Bankers:

• Commercial Bank of Africa

• Jamii Bora Bank

• NIC Bank

• Barclays Bank

Our Auditors: Deloitte & Touche

Our Re-Insurance Brokers: First Reinsurance Brokers

Our Re-insurers:

• Africa Reinsurance Corporation

• Kenya Reinsurance Corporation

• PTA (ZEP) Reinsurance Corporation

• East Africa Reinsurance Corporation

Our Lawyers:

• Coulson Harney

• Wanjiku & Wanjiku

June 2015

RESOLUTION INSURANCE COMPANY LIMITED

Business type: Private Company

Company registration number: CPR/2012/90957

Tax reference number (PIN): P051413069C

Physical address: Parkfield Place Muthangari drive, off Waiyaki Way, Westlands

Postal Address: P O Box 4469 – 00100, Nairobi

Tel: +254 20 2894 000, +254 20 3874 774

Cell: +254 709 990 000, +254 730 199 000

Fax: +254 20 2894 210 | E-mail: info@resolution.co.ke

Professional bodies we are part of:• Association of Kenya Insurers (AKI)

• Kenya Private Sector Alliance (KEPSA)

• Federation of Kenya Employers (FKE)

• Kenya National Chamber of Commerce and Industry

• Marketing Society of Kenya (MSK)

Resolution Health has grown into Resolution Insurance.We o�er Medical plans, Travel Plans, Liability Plans, Asset Covers,

Motor Covers and all other classes of General Insurance.

+254 709 990000 www.resolu�on.co.ke

@Resolu�onKE Resolu�on Insurance - Kenya