Information Services – Resolving Incorrect File Associations 1

Resolving Incorrect File Associations

Overview

This document is to assist the Service Desk in re-associating file types with the correct Program.

Common Examples

• A user cannot launch the Epic icon on their home computer (the launch.ica file just hangs in

their browser) but they have installed the Citrix Receiver correctly.

• A user attempts to edit a PDF document with Adobe Acrobat but it opens with Adobe Reader.

Procedure

1. Open Control Panel and Navigate to > Programs > Make a file type always open in a specific

program

Information Services – Resolving Incorrect File Associations 2

2. Highlight problem file type (e.g. .ica or .pdf) and Click ‘Change Program’

3. Browse to location of correct program (e.g. C:\Program Files (x86)\Citrix\ICAClient\wfcrun32.exe

or C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe), highlight program and

choose Open

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4. Click OK

5. The file type is now associated with the correct program.

If there are any questions, please contact the Service Desk at 714-456-333 (UCI Health) or 619-543-4357

(UCSD Health).

KB Article Reference: [Enter KB# and hyperlink here]