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HANDBOOK 6
RESOURCES & LINKS
Volunteering Queensland Resource Central Many resources on topics such as volunteer management, technology, governance and fundraising:volunteeringqld.org.au/resourcecentral
Developing Your Organisation Particularly useful is the DYO manual, as well as information on incorporation and civil liability: wiki.qut.edu.au/display/CPNS/DYO+Home
QCOSS Community Door Information on service delivery, starting and running a community group, as well as multimedia resources, online networking and e-training: communitydoor.org.au
OurCommunity Information on running a community group, corporate engagement, grants and fundraising:ourcommunity.com.au
Volunteering Australia The official National body for volunteering in Australia. Their website houses the National Standards, research, policy, best practice, news and events around the country:volunteeringaustralia.org
The Community ToolboxA global site with many free resources and information for community groups: ctb.ku.edu/en/default.aspx
Not for Profit Law Information HubA great place to start if you have any legal questions: nfplaw.org.au
GENERAL RESOURCES FOR COMMUNITY GROUPS
HANDBOOK 6: RESOURCES & LINKS 01
Starting a Community Group
Developing Your Organisation: Starting a Community Organisation; Information on starting a community group, particularly planning and incorporation:wiki.qut.edu.au/display/CPNS/Starting+a+Community+Organisation
Community Door: Valuable information on starting a community group, particularly the legal and organisational aspects, as well as developing a code of conduct and ethics:communitydoor.org.au/getting-started OurCommunity: How to start a community group, from needs planning to legal structures: ourcommunity.com.au/management/view_help_sheet.do?articleid=2124
Trends & Issues for Community Groups
QUT giving statistics:qut.edu.au/business/about/research-centres/australian-centre-for-philanthropy-and-nonprofit-studies/publications-and-resources/giving-statistics
National Australia Bank Community Organisations Survey 2010: volunteeringaustralia.org/files/NVHV9WAZKB/NAB_Community_Organisation_Survey_May_2010_COMPLETE.pdf
State of Volunteering in Australia 2012: volunteeringaustralia.org/files/4PT7KWX63A/State_of_Volunteering_in_Australia_2012.pdf
HANDBOOK 1
STARTING A COMMUNITY GROUP
HANDBOOK 6: RESOURCES & LINKS 02
Making an Impact by Mark Creyton: enhancing the effectiveness of unfunded and small voluntary organisations and groups:volunteeringqld.org.au/web/documents/Making%20an%20Impact.pdf
Juggling on a unicycle: a handbook for small voluntary agencies: eprints.lse.ac.uk/26620/1/Juggling_on_a_unicycle_%28LSERO%29.pdf
OurCommunity leadership centre – leadership courses, speeches and case studies: ourcommunity.com.au/leadership/leadership_main.jsp
Volunteering Queensland group facilitation techniques:volunteeringqld.org.au/web/documents/Group%20Facilitation%20Techniques.pdf
The Community Toolbox – Leadership, Management and Group Facilitation (Chapters 13-16): ctb.ku.edu/en/tablecontents/index.aspx
HANDBOOK 2
RUNNING AN EFFECTIVE COMMUNITY GROUP
HANDBOOK 6: RESOURCES & LINKS 03
HANDBOOK 3
WORKING WITH PEOPLECurrent Trends in Volunteering
The changing demographics of volunteers: volunteeringqld.org.au/web/documents/Changing%20Demographics.pdf
Understanding community trends in volunteering: volunteeringqld.org.au/web/documents/Understanding%20Community%20Trends.pdf
Types of volunteers – how people want to volunteer:volunteeringqld.org.au/web/documents/Types%20of%20Volunteers.pdf
2012 Volunteering Report – Department of Communities: communities.qld.gov.au/resources/communityservices/volunteering/documents/2012-report-on-volunteering.pdf
Australian Bureau of Statistics General Social Survey (Volunteering) 2010: abs.gov.au/ausstats/[email protected]/Products/70673659385DC4E3CA25791A0082C494?opendocument
Australian Bureau of Statistics Voluntary Work 2010: abs.gov.au/ausstats/[email protected]/mf/4441.0?OpenDocument
National Survey of Volunteering Issues 2009: volunteeringaustralia.org/files/9JKCZ5KV4Y/FINAL_National_Survey_of_Volunteering_Issues.pdf
Recruiting & Managing Volunteers
Volunteering Queensland Resources for Recruiting, Managing and Training Volunteers: volunteeringqld.org.au/resourcecentral/volunteermanagement
Volunteer Management (Department of Communities) – training, recruiting, managing people, developing policies, roles and relationships, risk, legal obligations: communities.qld.gov.au/communityservices/volunteering/volunteer-managers
Screening and the Volunteer Recruitment Process (Volunteering Australia): volunteeringaustralia.org/files/YGOAAS40CA/Screening%20and%20the%20volunteer%20recruitment%20process.pdf
Templates for volunteer induction, risk assessment and accident incidents: qwalc.org.au/index.php/toolbox
HANDBOOK 6: RESOURCES & LINKS 04
Volunteer Rights & Regulations
The National Standards for Involving Volunteers in Not-For-Profit Organisations: volunteeringaustralia.org/policy-and-best-practise/national-standards-and-supporting-material
Code of Practice for Involving Volunteers (Volunteering Queensland): volunteeringqld.org.au/DotNet/Organisation/VQResources/Code%20of%20Practice%20-%20Organisations%20Involving%20Volunteers.pdf
Legal information for volunteers in Queensland: qld.gov.au/community/community-organisations-volunteering/volunteering/#Legal%20information%20for%20volunteers%20in%20Queensland
Police Checks (Volunteering Australia): volunteeringaustralia.org/wp-content/files_mf/1376971789VAQuickGuidebackgroundchecksforvolunteer2009.pdf
Blue Cards – how to apply: bluecard.qld.gov.au/about.html
Websites for Listing Volunteer Roles
Go Volunteer: govolunteer.com.au
Seek Volunteer: volunteer.com.au
Volunteering Queensland: volunteeringqld.org.au
ProBono Australia: probonoaustralia.com.au/volunteer#
Conflict Resolution
Conflict Resolution:communitydoor.org.au/conflict-resolution
Ethics and Codes of Conduct: communitydoor.org.au/ethics
Dispute Resolution by the Queensland Government: justice.qld.gov.au/justice-services/dispute-resolution
When Things Go Wrong (Developing Your Organisation): wiki.qut.edu.au/display/CPNS/When+Things+Go+Wrong
Handling Conflicts of Interest (OurCommunity):communitydirectors.com.au/icda/tools/?articleId=1346
HANDBOOK 3
WORKING WITH PEOPLE
HANDBOOK 6: RESOURCES & LINKS 05
Working with Young People
Recruiting practices for different generations (Volunteering Queensland): volunteeringqld.org.au/web/documents/Recruiting%20Practices%20for%20Different%20Generations.pdf
Children and young people in volunteering (Volunteering Queensland):volunteeringqld.org.au/web/documents/Children%20and%20Young%20People%20in%20Volunteering.pdf
Volunteering Queensland Generational Matrix - what people are looking for: volunteeringqld.org.au/web/documents/Generational%20Matrix.pdf
Engaging Young People (Department of Communities): communities.qld.gov.au/resources/communityservices/volunteering/documents/fact-sheet-engaging-young-volunteers.pdf
Engaging Young Volunteers (Volunteering Tasmania): volunteeringtas.org.au/policy-and-research/recent-research-and-reports/engaging-young-people-report/
Involving young people in your group (OurCommunity): communitydirectors.com.au/icda/tools/?articleId=1616
Working with Diverse Groups
Volunteering as Social Inclusion (Volunteering Queensland): volunteeringqld.org.au/web/documents/Volunteering%20as%20Social%20Inclusion.pdf
Working with Diverse Groups (Volunteering Queensland): volunteeringqld.org.au/web/documents/Working%20with%20Diverse%20Groups.pdf
Engaging Queenslanders: a guide to working with culturally and linguistically diverse (CALD) communities: qld.gov.au/web/community-engagement/guides-factsheets/documents/engaging-queenslanders-cald-communities.pdf
Culturally Inclusive Service Delivery (Developing Your Organisation): wiki.qut.edu.au/display/CPNS/Culturally+Inclusive+Service+Delivery
HANDBOOK 3
WORKING WITH PEOPLE
HANDBOOK 6: RESOURCES & LINKS 06
Anti-Discrimination Commission Qld: adcq.qld.gov.au
Legal Aid: www.legalaid.qld.gov.au
FairWork Australia: fairwork.gov.au
Anti-Discrimination
FairWork Australia: fairwork.gov.au
HANDBOOK 4
DAY TO DAY OPERATIONSPlanning for Success
Extensive resources on strategic planning, evaluation and reporting:wiki.qut.edu.au/display/CPNS/Organisational+Performance
An introduction to strategic planning from Volunteering Queensland: volunteeringqld.org.au/web/documents/Strategic%20Planning.pdf
An introduction to SWOT analysis (Strengths, Weaknesses, Opportunities, Threats):volunteeringqld.org.au/web/documents/SWOT%20analysis%20tool.pdf
A general overview of strategic planning approaches: communitydoor.org.au/strategic-planning
A help sheet around strategic and operational planning: ourcommunity.com.au/management/view_help_sheet.do?articleid=739
Legal Structures for Community Groups
Legal structures for community groups (OurCommunity): ourcommunity.com.au/boards/boards_article.jsp?articleId=1311
Associations and non-profits (Office of Fair Trading):fairtrading.qld.gov.au/associations-nonprofits.htm
Different group structures from a legal perspective:lawhandbook.org.au/fact_sheets/ch18.php
Membership schemes: volunteeringqld.org.au/web/documents/Membership%20Schemes.pdf
Auspicing: communitydoor.org.au/node/1115
Cooperatives: communitydoor.org.au/node/1114
Companies limited by guarantee: communitydoor.org.au/establish-a-community-service-organisation/company-limited-by-guarantee
Unincorporated associations: ourcommunity.com.au/management/view_help_sheet.do?articleid=2101
HANDBOOK 6: RESOURCES & LINKS 07
Incorporation
The Department of Fair Trading manages incorporation in Queensland. Their website includes information on setting up and running an incorporated association and relevant forms: fairtrading.qld.gov.au/incorporated-associations.htm
Queensland Associations Incorporation Act 1981:legislation.qld.gov.au/LEGISLTN/CURRENT/A/AssocIncorpA81.pdf
Queensland Associations Incorporation Regulation 1999: legislation.qld.gov.au/LEGISLTN/CURRENT/A/AssocIncorpR99.pdf
Incorporated Associations Manual: this comprehensive resources covers the pros and cons of incorporation, step by step instructions on how to incorporate and tasks immediately after incorporation. It also includes a checklist for compliance with the Incorporated Associations Act: wiki.qut.edu.au/pages/viewpage.action?pageId=5250984
Charities & Deductible Gift Recipient Status
General information on how to register as a charity:fairtrading.qld.gov.au/charities.htm
The ACNC regulates charities:acnc.gov.au/
General information on deductible gift recipient status:fundingcentre.com.au/help/dgr-status
The ATO regulates deductible gift recipient status:ato.gov.au/Non-profit/Gifts-and-fundraising/Deductible-gift-recipients/
Further information on DGR status from the ATO:ato.gov.au/Non-profit/Guides/In-detail/Guides---booklets/Gifts---fundraising/GiftPack/
HANDBOOK 4
DAY TO DAY OPERATIONS
HANDBOOK 6: RESOURCES & LINKS 08
Management Committees & Boards
Boards and management committees general information including roles, meetings and sub-committees:communitydoor.org.au/boards-and-management-committees
An introduction to management committees:wiki.qut.edu.au/display/CPNS/Management+Committees
What is a board?:ourcommunity.com.au/management/view_help_sheet.do?articleid=599
The Institute of Company Directors Australia provides a wealth of information and resources for non-profit boards:communitydirectors.com.au/
Risk management
An overview and lots of detailed information on risk management for community groups: - communitydoor.org.au/risk-management- wiki.qut.edu.au/display/CPNS/Risk+Management
Risk management and volunteers:communities.qld.gov.au/communityservices/volunteering/volunteer-managers/managing-risk
Resources on volunteer management including risks, insurance and WHS: volunteeringqld.org.au/resourcecentral
Workplace Health & Safety
The Queensland Government regulates and provides information on WHS in Queensland: worksafe.qld.gov.au
SafeWork Australia provides a definitive guide to WHS for volunteers:safeworkaustralia.gov.au/sites/SWA/model-whs-laws/guidance/volunteers/Documents/Volunteers_Guide.pdf
SafeWork Australia also has a definitive guide for organisations that employ volunteers: safeworkaustralia.gov.au/sites/SWA/model-whs-laws/guidance/volunteers/Documents/Volunteer_Organisations_Guide.pdf
SafeWork Australia has a checklist for organisations covered by the WHS laws to ensure you are complying with the legislation: safeworkaustralia.gov.au/sites/swa/model-whs-laws/guidance/volunteers/pages/checklist-organi-sations
HANDBOOK 4
DAY TO DAY OPERATIONS
HANDBOOK 6: RESOURCES & LINKS 09
Insuring against risk
For advice on insurance related matters, contact the National Association of Community Legal Centres: naclc.org.au/
A great overview of risk management and insurance for community groups: volunteeringqld.org.au/web/documents/Risk%20Management%20and%20Insurance.pdf
What type of insurance does my group need?: ourcommunity.com.au/insurance/view_help_sheet.do?articleid=263f
Public liability insurance
The Queensland Government’s introduction to public liability insurance: qld.gov.au/law/laws-regulated-industries-and-accountability/queensland-laws-and-regulations/as-sociations-charities-and-non-for-profits/incorporated-associations/running-an-incorporated-associ-ation/public-liability-insurance-for-associations/
Volunteer liability and the Civil Liability Act, including frequently asked questions and ‘what if’s’:wiki.qut.edu.au/display/CPNS/Volunteer+Liability+and+the+Civil+Liability+Act
Finding an insurance provider
Information on insurance for non-profits including the ability to request quotes:ourcommunity.com.au/insurance/insurance_article.jsp?articleId=5617
AON insurance for community groups:aon.com.au/australia/default.jsp
Group insurance with the Lifelong Learning Council of Queensland:llcq.org.au/01_cms/details.asp?ID=6
Group insurance with QWaLC for community NRM groups:qwalc.org.au/
If you are not dealing with a well-known insurance company or broker, you should check to see that they are registered with the Australian Prudential Regulation Authority:apra.gov.au/Pages/Contact-APRA.aspx
HANDBOOK 4
DAY TO DAY OPERATIONS
HANDBOOK 6: RESOURCES & LINKS 10
Managing your money
Damn good advice for treasurers – a comprehensive introduction to the role of a treasurer with examples and information on money management for community organisations: ourcommunity.com.au/financial/financial_article.jsp?articleId=5902
A summary of the role of a treasurer:communitydoor.org.au/treasurer
Banking for the community sector – where to bank and corporate responsibility: communitydoor.org.au/banking
Minimising bank fees for your non-profit organisation:ourcommunity.com.au/financial/financial_article.jsp?articleId=2203
Financial help sheets and resources:ourcommunity.com.au/financial/financial_article.jsp?articleId=2205
Sample policies and procedures, including reimbursement, cheque signing, budget planning, motor vehicle use:ourcommunity.com.au/financial/financial_article.jsp?articleId=1453#finmgt
Taxation & GST
The non-profit portal of the ATO website contains all the information on income tax conces-sions, reporting and GST: ato.gov.au/Non-profit/
General information on tax facts and legal structures for non-profits:ourcommunity.com.au/financial/financial_article.jsp?articleId=2906
Applying for exemptions from paying duties, payroll and land tax in Queensland:treasury.qld.gov.au/taxes-royalties-grants/charitable-institutions/index.php
Technology
ImproveIT – a national database of IT information, tools and resources: improveit.org/
Digital business kits, covering optimising SEO results and managing your online reputation: improveit.org/about/about-digital-business-kits
Free software for your community organisation:ourcommunity.com.au/tech/tech_article.jsp?articleId=4121
Donated IT products, software and hardware for non-profits:connectingup.org/donations/
HANDBOOK 4
DAY TO DAY OPERATIONS
HANDBOOK 6: RESOURCES & LINKS 11
Secretaries & record keeping
The secretary’s handbook: wiki.qut.edu.au/display/CPNS/The+Secretary%27s+Handbook
Keeping records: wiki.qut.edu.au/display/CPNS/Keeping+Records
Reporting, including annual, financial and evaluation:communitydoor.org.au/reporting-2
How to choose a Client Relationship Management system:communitydoor.org.au/Community-Blog-Choosing-a-Client
Layouts and document templates:ourcommunity.com.au/marketing/marketing_article.jsp?articleId=1413
Policies & procedures
How to develop policies and procedures: volunteeringqld.org.au/web/documents/Policy%20and%20Procedure%20Development.pdf
VOICE is a comprehensive resource covering policy and procedure templates across the whole spectrum of running a community organisation, from minute taking and job descriptions to codes of conduct and client service charters:communitydoor.org.au/voice
Policy bank including financial, governance, communication and human resources policy templates:communitydirectors.com.au/icda/policybank/
Financial management policy templates:ourcommunity.com.au/financial/financial_article.jsp?articleId=1453#finmgt
Management support online, this is a paid service that provides support, assessment tools, policy templates and guides:managementsupportonline.com.au/
HANDBOOK 4
DAY TO DAY OPERATIONS
HANDBOOK 6: RESOURCES & LINKS 12
Collaboration & Engagement
Working together, collaboration – negotiation, models, risk management:communitydoor.org.au/workingtogether
Models of collaborative practice e.g. auspicing, mergers:communitydoor.org.au/node/1106
Community group directory:ourcommunity.com.au/directories/directories_article.jsp?articleId=3487
Mobilising communities:volunteeringqld.org.au/web/documents/Mobilising%20communities.pdf
Capacity Building
Enhancing the Capacity of Grassroots Groups to Engage: Practical Initiatives From a Community/Local Government Partnership (Creyton, See & Bourke):publications.qld.gov.au/storage/f/2014-02-05T05%3A24%3A29.876Z/creyton-mark-final.pdf
Capacity Building or Control? A background to the use of capacity building as a term in the community sector (Patel): c.ymcdn.com/sites/www.istr.org/resource/resmgr/working_papers_toronto/patel.kirit.pdf
Managing change:volunteeringqld.org.au/web/documents/Managing%20Change.pdf
Communication & Marketing
Marketing, media, promotion:ourcommunity.com.au/marketing/marketing_main.jsp
Marketing and media help sheets:ourcommunity.com.au/marketing/marketing_article.jsp?articleId=2512
Media contacts:ourcommunity.com.au/marketing/marketing_article.jsp?articleId=1423
Surveymonkey – create free surveys:surveymonkey.com/
Event management, planning, promoting, sponsorship:qld.gov.au/community/your-home-community/for-event-organisers/
Event planning:volunteeringqld.org.au/web/documents/Event%20Planning%20Overview.pdf
HANDBOOK 5
CREATING CONNECTIONS
HANDBOOK 6: RESOURCES & LINKS 13
HANDBOOK 5
CREATING CONNECTIONSFundraising
Many resources on fundraising and philanthropy, how to write submissions, and funding sources: communitydoor.org.au/fundraising-and-philanthropy
Submission writing, grants and funding – scroll to the bottom of the page for many resources on donation, membership schemes, grants, wills and bequests, sponsorship and writing submissions:volunteeringqld.org.au/web/documents/Grants.pdf
QUT philanthropy service:library.qut.edu.au/about/collections/foundation_center.jsp
Philanthropy Australia - seeking funding:philanthropy.org.au/seekfund/index.html
NSW grant seeker manual:communitybuilders.nsw.gov.au/grantseekermanualfinal.pdf
Find sources of funding
Fundraising resources:qld.gov.au/community/community-organisations-volunteering/funding-grants-resources
Grant seeking search tool:fundingcentre.com.au/grant/home
Grantslink – Australian Government website:grants.myregion.gov.au
Queensland Government grants page: qld.gov.au/grants
Queensland Council of Social Service grants page: qcoss.org.au/grants
HANDBOOK 6: RESOURCES & LINKS 14
HANDBOOK 5
CREATING CONNECTIONSCorporate Partnerships
Partnership planning template:volunteeringqld.org.au/web/documents/Partnership%20Planning%20Template.pdf
Corporate volunteering:volunteeringqld.org.au/web/documents/Corporate%20Volunteering.pdf
Community Business partnerships: volunteeringqld.org.au/web/documents/Community%20Business%20Partnerships.pdf
Innovation
The Positive Deviance Institute website, with the theory and case examples of the positive deviance approach as well as practical resources for applying it: positivedeviance.org
Volunteering Queensland’s resources around Innovation, including their regular Innovate Research Bulletin and information on the annual Innovate Symposium in Brisbane: volunteeringqld.org.au/innovate
HANDBOOK 6: RESOURCES & LINKS 15
volunteeringqld.org.au/communityhandbooks © Volunteering Queensland Inc 2015
