Responses to the queries pursuant to the RFP - Gujarat · PDF fileResponses to the queries pursuant to the RFP ... 13. 1. Item 2.2: Sales Turnover ‐ the minimum

1

Responses to the queries pursuant to the RFP The bid queries have been responded in this document. RFP Document stands modified to the extent clarifications have been made as enclosed below. In addition, Department of Science & Technology makes following changes in the RFP bid document itself. 1 Services should be referred as enabling “Citizen Centric Services” delivered by Various State

GovernmentDepartmentsofGujarattotheCitizenthroughMobileincludingintegrationwithCSPonanendtoendbasis.The following featuresneed tobe integratedoncewithCSP(not tobeconsideredasService)andthereonwillbecommontoallservices:i. CitizenLoginii. IntegrationofexistingCitizenProfile+Creation/UpdationofnewProfileiii. DigitalLockeriv. Aadhaarservicesv. PaymentGatewayvi. eWalletvii. Biometric/fingerprintauthenticationthroughmobiledeviceviii. Anyotherfeaturerolled‐outinCommonServicesPortalinthefuture.

2 IPRofthemobileappwillsolelyliewithDST/GIL.

3 The Mobile App shall interact with CSP for all the services and there shall be no directcommunicationwithDepartmentalapplication.

4 Departmentistargetingmorethan100servicesforgo‐Livetill31stMarch2017.

5 Successful Bidders shall be called by DST/GIL for presentation and Bidders are required to givepresentationalongwithDemoApp.

6 ThebidderwillhavetosignNDAwith(DSTand/orNICinthiscase)forconfidentialityandsecurityofCitizenDataandprovideGILwiththecertificatetoestablishthattheyhavesignedtheNDA.

7 BidderhastoSizehardwarerequirementsaspertheirSolutionsdesignandSystemrequirements.ThecurrentuserandconcurrentuserhavetogiveinthereposesforHardwaresizing.TheMobileAppandServershallbetestedforavolumeof1,00,000applicationperdayand2,000concurrentconnection.

8 Bidderhas todevelopaDashboard inorder toprovide certain reports toDST/GILandotherkeystake‐holdersanditshallbeconsideredasa1service.

2

RevisedTechnicalBidEvaluation

Sr.No. Criteria

MaxPoints

Pointsystem Form

1. Profileoffirm/company 10 No.ofyearsofoperationinIndia

43to<5years–2points Form25to<7years–3points>=7years–4points

Total Turnover of firm/companyforlast3years(inRs.) 3

10to<15crores‐1points Form315to<20crores–2points>=20crores–3points

Turnover of the firm/ companyfrom Mobile ApplicationDevelopment(inRs.) 3

2to<3crores‐1points Form3

>=3croresand<4crore–2points>=4crore–3points

2. Experienceoffirm 20 Experience in Development of

Mobile Application andIntegration of Web Portal inPrivateSector.

5

3projects–2points4projects–3points>=5projects‐5points Form4

alongwithcompletion/workinprogresscertificateissuedbytheclient

Experience in Development ofMobile Application andIntegration of Web Portal inGovernment/PSU.

5

3projects–2points4projects–3points>=5projects‐5points

Experience in Developing &Implementation of mobileapplication with required ITinfrastructure

10

2projects–4points3projects–8points>=4projects‐10points

3. Approach and MethodologyFeatures/facility of the proposedsolution (As per table givenbelow)

70

Committee will evaluatethe Presentation onunderstanding, approachandmethodology

Total 100 MinimumQualifyingScores 60

9 BiddermaysubmittheDD/BankGuaranteeasanEMD.TheformatoftheBankGuaranteetosubmit

EMDisattachedatAnnexureB.

10 Revisedtimeline:Sr.No.

Activities

Timelines(inweeks):*T

Deliverables

1Submission of TechnicalDocuments T+2Weeks

Submission of Design and Layout ofUI(MultipleOptions(5‐6))

3

2

Mobile applicationdesign, Development,Integration (with CSP,SBIePay)&UAT

T+8Weeks

UAT Report (go‐Live with 30services)

3 Go‐Liveof30Services T+10Weeks Go‐LiveReport

4

Go‐Live remaining (70)services

Within1Year

Go‐LiveReport(Bidder are required to develop aservice in time frame of 2 monthfrom the date of service finalizationandgiventothebidders.)

5Operation&Maintenance

5YearsCapacity Building, KnowledgeTransfer and Submission ofTechnicalDesignDocuments

11 BiddersareexpectedtodevelopaNativeApp.Thedevelopmentof1citizenserviceforallplatforms

willbeconsideredas1service.HowevertheyhavetoensurethattheAppoffersthedesiredfeaturesaswellas itshouldbeable to takeadvantageof the latest technologyavailableonmobiledevicessuchasaBiometricAuthentication,GlobalPositioningSystem(GPS)andcamera,etc.

4

ClarificationsofthequeriesreceivedfromtheinterestedbiddersfortheTenderNo:‐SW18052016106.RFPforSelectionofFirm/CompanyforDesign,Development,Integration&ImplementationofUnifiedMobileApplicationinGovernmentofGujarat

Sr.No

Section &ClauseNo.

Reference /Subject

Clarificationrequired ClarificationbyDST/GIL

1.

We need to design Native App forAndroid/iPhone and Windows or Crossplatformwillalsofine?

Bidders have to develop a Native App.Thedevelopmentof1citizenserviceforall platforms will be considered as 1service. However they have to ensurethat theAppoffers thedesired featuresas well as it should be able to takeadvantage of the latest technologyavailable on mobile devices such as aglobal positioning system (GPS) andcamera,etc.

2. Wehave to integrate100services in1year sowhats the criteria of selecting Services? LikeUser Profile and registration considering 1serviceetcandsamewaydifferent servicewillcount?

The Services means enabling “CitizenCentric Services” delivered by VariousState Government Departments ofGujarat to the Citizen through MobileincludingintegrationwithCSPonanendtoendbasis.The following features need to beintegrated once with CSP (not to beconsideredas Service) and thereonwillbecommontoallservices:

CitizenLogin Integration of existing Citizen

Profile + Creation/ Updation ofnewProfile

DigitalLocker Aadhaarservices PaymentGateway eWallet Any other feature rolled‐out in

5

Sr.No

Section &ClauseNo.

Reference /Subject


Common Services Portal in thefuture.

The indicative Services are given inAnnexureA.

3. can we get list of different services or somedetailsaboutservices

Pleaserefertheclarificationofqueryno2.

4. DoweneedtoQuote together for100servicesorrequiresharingchargeforperservices?

Bidder has to quote for 100 serviceswith required hardware infrastructure.However for additional services bidderwillbepaidRs.10,000/‐perservice.

5. If we developing native app forAndroid/iPhone/Winodowsand call separatelyservices of registration will it consider as 1servicecallor3services?

Pleasereferclarificationofqueryno.1.

6. API/Serviceswillgetfromyourendorweneedtoincludeatourend.

The API/Web Services should bedevelopedbytheselectedbidder.

7. Isthere a Technical Catalog of readilyconsumable Services available for CommonServicePortal?

Currentlythereisnotechnicalcatalogueavailable.Selectedbidderhastopreparethesame.

8. Are these services ofCommon Service PortalRESTenabled.

No

9. Request for Detailed Specifications of theMobileServer.(LikeProtocolsupport)

Bidder has to suggest the specificationsof the Mobile Server based on theirapplicationrequirements.

10. Do we need to provide the comprehensive(service & its authorized consumers, no. oftimesservicescanbeaccessedbyindividualoran app …. ) Security Infrastructure for theMobileServer?Ifsopleaseprovidethedetailedservicelevelsecurityexpectations.

Server will be hosted at State DataCenter and thus existing security policymayapply.

6

Sr.No

Section &ClauseNo.

Reference /Subject


11. Will there be any other Institutions or AppsleveragingthisMobileServerinfuture.

The serverwill be hosted at State DataCenter and will be solely used byDST/GIL.

12. WhatistheMobileapplicationplatformusedbyMobileSevaofCDAC.

Details available online on:https://mgov.gov.in/msdpbasic.jsp

13. 1. Item 2.2: Sales Turnover ‐ the minimumrequirement is for INR10 cr.Our revenue lastyear was INR 8.8 cr, we would request to beincluded.

AsperRFP

14.

2.General:whileweknowthecountofservicesto be delivered, can we know the types ofservicesinordertoascertaintheeffort?

Citizen Centric services of variousGovernment Department. Please refertheclarificationofqueryno2.

15.

3. General: Integration API/Web Services forservices will be provided by GIL. Even if notavailable, it will be GIL's responsibility toprovidetheApi/WebServicestointegrate


16. ̀

4. General: All the Services from variousdepartments have to be developed within oneapponly

Yes,alltheservicesprovidedbyCSPwillhavetobeprovidedbytheapp.

17. 5. Item4.2:New services after 100 services tobedeliveredat INR10,000perservice.Canweknow the service types in order to ascertainwhetherthisvalueisadequate


18. 6. General: is there any preference for anymobility platform such as IBM MobileFirst,Konyetcorshouldwecustomdevelop?

Open source platforms should be usedand there should not be any vendorlock‐inonthesourcecode.

19.

Section 2:Instruction toBidders

2.2 QualificationCriteriaThefirm/companyshould have anannualturnoverofat least Rs. 10Crore and out of

. We request you to kindly modify the clauseand only keep the overall Turn Over of thecompany rather than splitting into mobileapplication development Turn Over & OverallCompanies Turn Over. So that healthycompetitioncantakeplace.

NoChange.AsperRFP.

7

Sr.No

Section &ClauseNo.

Reference /Subject


which 2 Crorefrom the MobileApplicationDevelopmentbusinessinthelast3 financial years(2013‐14, 2014‐15, 2015‐16) asrevealed byauditedaccounts.

20.


2.3 Methodologyand Criteria forevaluation ofProposals Full‐time professionalresources / staffengaged in MobileApplicationDevelopment

As per the scope mention inside the proposalwerequestyoutokeepthemanpowerstrengthinmobileapplicationdevelopment<10‐Staff‐1pointand11‐35staff‐2points

Please see the revised technicalevaluation as in point no. 9 of thisdocument.

21.


2.3 Methodologyand Criteria forevaluation ofProposalsTurnover of thefirm/ companyfrom MobileApplicationDevelopment (inRs.)

We request you to kindly remove this clauseand keep only companies overall turnoverparameter for scoring So that healthycompetitioncantakeplace

AsperRFP.

22. Section 2:Instruction toBidders

2.3 Methodologyand CriteriaApproach and

Do we need to submit the presentation alongwiththeBidsubmissionorGILwillcall for thepresentationtothosewhoareeligible?

Bidder can submit the presentationalong with the technical proposal forbetter representation of their

8

Sr.No

Section &ClauseNo.

Reference /Subject


MethodologyFeatures/facilityof the proposedsolutionfor evaluation ofProposals

understanding. However, DST/GIL shallonly call the eligible bidders forPresentation.

23.


2.21 NDA signwith respectivecustomersBidder has tosubmit thecertificate of thecustomer withwhom NDA issigned along withdeclaration bybidder for thesame. Bidder hasto submit thenecessarydocuments toestablish that theyhave signed NDAwith respectivecustomer.

Kindly explain the mention clause in detailwheretheseclausewillbeapplicable?

The bidder will have to sign NDA withcustomer (DSTand/orNIC in this case)forconfidentialityandsecurityofCitizendataandprovideGILwiththecertificateto establish that they have signed theNDA.

24.

Section 3:GeneralConditions ofContract

3.5.3 ITinfrastructureRelatedCentralized ITInfrastructure atData Centre, DRSite: The bidderwill have to offerthe post

We assume that SP needs to develop MiddleLayer to connect with the already developedCSPPortalwithMobile application andSPwilloffer the post installation inspection andinstallationofequipmentforthatMiddle

The bidder shall develop the webservicestouseall theservicesprovidedby the CSP. The bidder will have tosuggest and quote the hardwarerequired for this purpose, if any,whichwillbeinstalledattheDataCentre.The bidder will have to offer the postinstallationinspectionafterwards.No hardware or software has to be

9

Sr.No

Section &ClauseNo.

Reference /Subject


installationinspection afterdelivering &installing theequipments at theDatacenter & at BCPsite or the placespecified in theRFP.

installedattheDRSite.

25.

Section 3:GeneralConditions ofContract

3.6 ChangeRequest OrdersDuring thedevelopmentphase, any changein scope of work,or in design anddevelopment ofapplication shallnot be construedas changeRequestorder and insteadwill become partof scope of workaccompanying thisbiddocument.

KindlyremovethisclausefromtheRFPormakenecessary amendments which shoes the % ofchangesinScopeofwork.

AsperRFP.

26.

Section 4:Terms ofReference

4.2.1 Design,Development,Integration &Implementation ofUnified MobileApplicationIntegrate with theCommon Services

1.Weassumethatwedon’tneedtodevelopanyweb portal to live the services in mobileapplication. SP is only responsible fordeveloping theMobile Application and requireweb Services / API. Please confirm2.PUSHNotificationisonlyenableifStateDataCentre will open the Firewall and requiredPorts. If not thanMobileApplicationwillwork

1.Please refer the clarificationofqueryno6.Common Services Portal has alreadybeendevelopedbyNIC.2. Approvals pertaining to Port relatedchanges, Firewall andStateDataCentershallbeprovidedbyDST/GIL.

10

Sr.No

Section &ClauseNo.

Reference /Subject


Portal (userprofile andregistration,authentication,applicationprocessing, pushnotifications,etc.).

withoutPUSHNotificationFeature

27.

Section 4:Terms ofReference

4.2.1 Design,Development,Integration &Implementation ofUnified MobileApplicationIntegrate with SBIePay to processonline paymentsfor Service/Applicationfees.

1. We assume that required API / Credentialwill be provided by GIL. Please confirm2.Weassume that all required chargeswill bepaidbyClient.

DST/ GIL shall facilitate the supportrequired from SBI e‐Pay for theintegration.AlloperationalchargespertainingtoSBIe‐Pay shall be borne by DST/Gil.However, bidder has to ensure thesuccessful integration and do all thefunctionalchanges.

28.

After registration,user must enterthe detail inGujarati Languageonly to completethe registrationotherwise theycannot use any ofthe servicesavailable online.

It is fine with the web application that youdownload the Gujarati keyboard and completealltheflowofapplicationbutwhenitcomestomobile application, many of the devices doesnot support Gujarat language so if we gowiththe current scenario in that case the wholesolution will not work for the citizen usingmobileapplication.Irequestyoutokindlyadvisetheconcernclientfor the same and make necessary changes inavailableapplication.

AsperRFP.

11

Sr.No

Section &ClauseNo.

Reference /Subject


29. 2.17 DST’s Right toVary Quantities atTimesofAwards(Page17)DST reserves therightatthetimeofaward of Contractto increase ordecrease quantityof work by 30%without anychange in ratefixed or otherterms andconditions.However forbought outitems/componentsor third partyitems, theprevailing marketratesatthetimeofaward shall beconsidered

DST reserves the right at the time of award ofContract to increase or decrease quantity ofwork by 30% with additional change in ratefixed or other terms and conditions and thedelivery period shall accordingly be increasedaccordingly. However for bought outitems/components or third party items, theprevailing market rates at the time of awardshallbeconsidered.

AsperRFP.

30. 3.5.2 ApplicationSecurityAudit:(Page22)In addition toinspection &testing, the TSPshall also beresponsible to getapplicationsecurity audited

Inadditiontoinspection&testing,theTSPshallalso be responsible to get application securityaudited by CERT‐In Empanelled applicationsecurity Auditors at the cost of the TSP andsubmit the SecurityAudit ClearanceCertificateissued by CERT‐In Empanelled SecurityAuditors.a)TheTSPmustsubmitthetestresultstoDSTaspertheagreedspecifications.

AsperRFP.

12

Sr.No

Section &ClauseNo.

Reference /Subject


by CERT‐InEmpanelledapplicationsecurity Auditorsat the cost of theTSP and submitthe Security AuditClearanceCertificate issuedby CERT‐InEmpanelledSecurityAuditors.a) The TSP mustsubmit the testresultstoDST.b) Should anyinspected ortested softwarefail to conform tothe specifications,theDSTmayrejectthe software andthe TSP shalleitherreplace/redevelopthe rejectedsoftware or makealterationsnecessary to meetspecificationrequirements freeofcosttoDST.c) DST’s right toinspect, test and,

b)Shouldany inspectedor testedsoftware failto conform to the specifications, the DST mayreject the software and the TSP shall eitherreplace/redevelop the rejected software ormake alterations necessary to meetspecification requirements free of cost to DST;provided the defects/failure are for reasonssolelyandentirelyattributabletotheBidder,inall other cases it shall be to the account of theGIL/DST.c)c)No clause in theRFPdocument releases theTSP from any warranty or other obligationsunderthisContract.d) The inspection of the working of thedevelopedsoftwareshallbecarriedouttocheckwhether thesoftware is inconformitywith therequirementsdescribedinthecontract.e)The testswillbeperformedafter completionof installation and commissioning of all thesoftware at the site of installation as agreedbetween the parties. During the test run ofsoftware, no malfunction, partial or completefailureofanymoduleofsoftwareorbugsinthesoftware is expected to occur. All the softwareshould be complete and no missingmodules/sectionswillbeallowed.TheTSPshallmaintainnecessarylogsinrespectoftheresultof thetest, thecompletionof thetestspecified.

13

Sr.No

Section &ClauseNo.

Reference /Subject


where necessary,rejectthesoftware/ deliverable afterthe softwaredeployment atProject Site shallin no way belimited or waivedby reason of thesoftwarepreviously beeninspected, testedandpassedbyDSTfor itsrepresentativeprior to thesoftwaredeployment.d)NoclauseintheRFP documentreleases the TSPfromanywarrantyor otherobligations underthisContract.e) The inspectionof the working ofthe developedsoftware shall becarried out tocheckwhether thesoftware is inconformity withthe requirements

An average uptime efficiency of 99% for thedurationoftestperiodshallbeconsidered.Thetime lost due to any of the following reasonsshallbetakenintoaccountwhilecalculatingtheavailability/uptimerequirement:(a) Time lost due to power or environmentalfailures;(b)Timetakentorecoverthesystembecauseofpowerorenvironmentalfailures;(c) Time lost due to damage ormalfunction inthe system or any units thereof due to causesattributable to GIL/DST such as attachment ofadditional devices, making alteration to thesystem,maintenanceofthesystem,etc.without’consentand/orfailuretomaintainthesiteasrequired by the Bidder; (d) Time taken forscheduledmaintenance/troubleshootingeitherfor preventive purposes or improvement infunctionorotherpurposes;(e) Time taken for reconfiguration or otherplanned downtime situations; (f) ScheduledshutdownsasrequiredbyGIL/DST(Biddermayalso request GIL/DST for a shutdown formaintenancepurpose,whichrequestwillnotbedeniedunreasonablybyGIL/DST);(g)Timetakenforbootingthesystem(h)Timelostduetounavailabilityoflinks.f) The acceptance testingwill be based on thetestcasesprovidedbyGIL/DST.Oncompletionofacceptabilitytestandaftertheworkingofthesoftware on the, the acceptance certificate ofDST will be issued. The date on which suchcertificate is signed shall be deemed to be thedate of successful commissioning of the

14

Sr.No

Section &ClauseNo.

Reference /Subject


described in thecontract. The testswill be performedafter completionof installation andcommissioning ofall the software atthe site ofinstallation.Duringthetestrunof software, nomalfunction,partial orcompletefailureofany module ofsoftware or bugsin the software isexpected to occur.All the softwareshould becomplete and nomissingmodules/sectionswill be allowed.The TSP shallmaintainnecessary logs inrespect of theresultofthetesttoestablish to theentire satisfactionof DST, thesuccessfulcompletion of the

software.g) Bidder will provide support for anyclarifications during the Acceptance Testing ofthesystem.Defectsifany,observedbyGIL/DST,will be notified to Bidder in writing not laterthan two (2) weeks of delivery. Bidder willcorrectthedefectsthatareadeviationfromthebaseline immediately following theacceptance,whichever is later. GIL/DST will confirmacceptance in writing to Bidder. The GIL/DSTshall not withhold or delay the issuance ofacceptancecertificateofanyofthedeliverables,if the deliverables substantially meet thespecifications or on account of any minordefects which have no material effect on thefunctionality of the deliverables.Notwithstanding the foregoing sentence, adeliverable shall be treated as accepted byGIL/DST if theGIL/DST(a) fails toprovide thelistofnonconformitieswithintwo(2)weeksofdelivery,(b)failstonotifytheacceptanceofthedeliverables in terms of this clause within theperiod of two (2) weeks from delivery, or (c)startsusingthedeliverableinaliveproductionenvironment (other than as part of agreedreview and acceptance testing procedure, suchasUAT).h) Reworking of defects shall be at the cost ofBidder provided the defects are for reasonssolelyandentirelyattributabletotheBidder,inall other cases it shall be to the account of theGIL/DST.Itemsreportedasdefectsthatarenotdeviations from the immediate previousaccepted baseline will be reported again

15

Sr.No

Section &ClauseNo.

Reference /Subject


test specified. Anaverage uptimeefficiency of 99%forthedurationoftest period shallbe considered assatisfactory. Onsuccessfulcompletion ofacceptability testand after DST issatisfied with theworking of thesoftware on the,the acceptancecertificate of DSTwillbeissued.Thedate on whichsuch certificate issigned shall bedeemed to be thedate of successfulcommissioning ofthe software. f)Before theApplicationmodulesare takenover by DST, theTSP shall supplyoperationmanuals. Theseshall be in suchdetails as willenable DST to use

through fresh Change Request documentsunder the Change Management Proceduredescribed herein. Items reported through theChange Management Procedure will be dealtwithseparately.i) Before the Application modules are takenover by DST, the TSP shall supply operationmanuals. These shall be in such details aswillenableDSTtousethesoftwareasstatedinthespecifications. The documentation shall be intheEnglish/Gujarati languageandinsuchformand numbers as stated in the contractdocument. Unless and otherwise agreed, thesoftwareshallnotbeconsideredtobecompletefor the purpose of taking over until suchdocumentationhassuppliedtoDST.

16

Sr.No

Section &ClauseNo.

Reference /Subject


the software asstated in thespecifications. Thedocumentationshall be in theEnglish/Gujaratilanguage and insuch form andnumbers as statedin the contractdocument. Unlessand otherwiseagreed, thesoftware shall notbe considered tobe complete forthe purpose oftaking over untilsuchdocumentationhas supplied toDST.

31. 3.6 Change RequestOrders(Page23)3.6.1 During thedevelopmentphase, any changein scope of work,or in design anddevelopment ofapplication shallnot be construedas changeRequest

3.6.1 During the development phase, anychange in scope of work, or in design anddevelopment of application shall be construedas change Request order and instead willbecome part of scope of work accompanyingthisbiddocument.3.6.2 DST may, at any time, by written ordergiventotheSPmakechangeswithinthegeneralscopeoftheContractinanyoneormoreofthefollowing:a) Designs, specifications, requirements ofwhichsoftwareorservicetobeprovidedunder

AsperRFP.

17

Sr.No

Section &ClauseNo.

Reference /Subject


order and insteadwill become partof scope of workaccompanying thisbiddocument.3.6.2 DST may, atany time, bywritten ordergiven to the SPmake changeswithin the generalscope of theContract in anyoneormoreofthefollowing:a) Designs,specifications,requirements ofwhich software orservice to beprovidedundertheContractare to bespecificallydeveloped /renderedforDST;b) The place ofdelivery; and/orthe Services to beprovided by theSP.3.6.3 Training ofpersonnel of theDST in terms of

the Contract are to be specifically developed /renderedforDST;b)Theplaceofdelivery;and/ortheServicestobeprovidedbytheSP.3.6.3TrainingofpersonneloftheDSTintermsof hours/subjects will be with any additionalcostonGIL/DST.3.6.4 The request for change will then beassessed by Bidder to evaluate its impact onfeasibility, time schedules, technicalrequirements in consequence of the proposedchange and cost. Bidder will present thisassessment to the GIL/DST for its approvalwithin a reasonable time period. Bidder willincorporate the change after receiving theGIL/DST’swrittenapproval. IncaseofdelayinapprovalbytheGIL/DST,thebaselineitselfmayundergo a change; this will mean areassessment of the charges. Bidder willpresent this assessment to the GIL/DST for itsapproval within a reasonable time period.Bidder will incorporate the change afterreceivingtheGIL/DST’swrittenapproval.3.6.5 If any such change causes an increase ordecreaseinthecostof,orthetimerequiredfor,theTSP’sperformanceofanyprovisionsunderthe Contract, equitable adjustments shall bemadeintheContractvalueordeliveryschedule,or both, and the Contract shall accordingly beamended..3.6.6 Changes in the requirements like officespace,hardware/software,andtoolsetc.duringthe execution of the assignment will beconveyedbyBidder to theGIL/DST.Thesewill

18

Sr.No

Section &ClauseNo.

Reference /Subject


hours/subjectswill be withoutany additionalcost.3.6.4 If any suchchange causes anincrease ordecrease in thecostof,orthetimerequired for, theTSP’sperformanceof any provisionsunder theContract,equitableadjustments shallbe made in theContract value ordelivery schedule,or both, and theContract shallaccordingly beamended. Anyclaims by the SPfor adjustmentunder this clausemust be assertedwithin thirty (30)daysfromthedateof the SP’s receiptof the DST’schangeorder.

beevaluatedjointlybytheGIL/DSTandBidderandwillbeprovidedbytheGIL/DSTatnocosttoBidder.

32. 3.7 Minimum ServiceLevel Agreement

APenaltyof0.5%ofcontractvalueofSoftwareApplication per week delay for the delayed

AsperRFP.

19

Sr.No

Section &ClauseNo.

Reference /Subject


(SLA) (page 24‐28)

goods or services; subject to maximum 5% ofcontractvalueofSoftwareApplicationperweekdelay for the delayed goods or services. ThepenaltyshallbepayableonlyfortheSLAbreachfor reasons solely attributable for the Bidderand such penalty shall be GIL/DST’s sole andexclusiveremedyforalldelaysherein.

33. 3.8 Payment Terms(page28)

CreditPeriodisnowheregiveninRFP.Allpaymentsdueformorethanthirty(30)dayswillattractaninterestattherateof2percentper month on the invoice amount calculatedfromthedatethepaymentbecamedueuntiltherecovery ismade in fullwith interest.Withoutprejudice to the other rights available, Bidderalsoreservestherighttowithholdtheprovisionofservicestillsuchtimeallthepaymentsduetoit under this Agreement have been made byGIL/DST and any such withholding by theBiddershallnotbetreatedasbreachbyitoftheprovisionsofthisAgreement.

AsperRFP.

34. 3.12 Sub Contracts(page 29) No SubContracting shallbeallowedforthisproject.

No Sub Contracting shall be allowed for thisproject,whichshallnotbedeniedorwithheld.

AsperRFP.

35. 3.13 Assignments(page 29) TheFirm/companyshall not assignthe project to anyother agency, inwhole or in part,to perform itsobligation under

TheFirm/companyshallnotassign theprojectto any other agency, in whole or in part, toperform its obligation under the Contract,without the GIL/DST’s prior written consent,whichshallnotbedeniedorwithheld.

AsperRFP.

20

Sr.No

Section &ClauseNo.

Reference /Subject


the Contract,without theGIL/DST’s priorwrittenconsent.

36. 3.16 Termination(page30)Under thisContract, GIL/DSTmay, by writtennotice terminatethe firm/companyin the followingways:3.16.4 In all thethree casestermination shallbe executed bygiving writtennoticetotheFirm/company asprescribed inClause 3.17 underGCC(Resolution ofDisputes). Upontermination of thecontract, paymentshall be made totheFirm/companyfor: Servicessatisfactorilyperformed andreimbursable

Under this Contract, GIL/DST may, by writtennotice terminate the firm/company in thefollowingways:3.16.4InallthethreecasesterminationshallbeexecutedbygivingwrittennoticetotheFirm/company as prescribed in Clause 3.17under GCC(Resolution of Disputes). Upontermination of the contract, payment shall bemadetotheFirm/companyfor: Services performed and reimbursableexpenditures prior to the effective date oftermination Any expenditure actually and reasonablyincurred prior to the effective date ofterminationNoconsequentialdamagesshallbepayable to the Firm/company in the event ofsuchtermination.Bidder wishes to have termination forconveniencerights.BiddermayterminatethisAgreementforcauseifGIL/DSTmateriallybreachesthisAgreement,provided Bidder gives GIL/DST notice of suchbreach and it remains uncured after 30 daysfollowingnotice.If any amount due and payable by GIL/DST

AsperRFP.

21

Sr.No

Section &ClauseNo.

Reference /Subject


expenditurespriorto the effectivedate oftermination Any expenditureactually andreasonablyincurred prior tothe effective dateof termination Noconsequentialdamages shall bepayable to theFirm/company inthe event of suchtermination.

under the Agreement is more than 30 daysoverdue; and there is no dispute betweenGIL/DSTandBidderinrelationtothatamount,Bidder may issue to GIL/DST a notice thatpayment is overdue. If GIL/DST fails to pay SIwithin 7 days after the date of such notice,Bidder may by a further notice to GIL/DSTterminate the Agreement or at its electionwithdraw services or stop performance of itsobligationsuntilpaymentismade.

37. 3.17 IntellectualPropertyRights:(page30)3.17.1Deliverablescreated by Bidderspecifically forGovt. of Gujaratand identified assuch in therelevant Scope ofWork, the IPR ofthe same shall bethe Exclusiveproperty ofDST/GIL,theownership of theMobile App and

3.17.1 Deliverables created by Bidderspecifically, exclusively and solely for Govt. ofGujarat and identified as such in the relevantScopeofWork,theIPRofthesameshallbetheExclusive property of DST/GIL, the ownershipof the Mobile App and the source code willsolelyliewithGovernmentofGujarat.3.17.2While passing on the rights (license) ofusing any software/software tool, the Biddershallensurethatsuchrightsareinclusiveoftheuseofthatsoftwarefordevelopmentinadditionto deployment, as per the agreement betweentheparties.3.17.3ThesoftwarelicensessuppliedbyBiddershallbegenuine,perpetual, fulluseandshouldprovidepatches,fixes,securityupdatesdirectlyfromtheOEMatadditionalcosttoDSTfortheentireperiodofcontract.Allthelicenses

AsperRFP.

22

Sr.No

Section &ClauseNo.

Reference /Subject


the source codewill solely liewithGovernment ofGujarat.3.17.2 Whilepassing on therights (license) ofusing anysoftware/softwaretool, the Biddershall ensure thatsuch rights areinclusive of theuse of thatsoftware fordevelopment inaddition todeployment.3.17.3 Thesoftware licensessuppliedbyBiddershall be genuine,perpetual, full useand shouldprovide patches,fixes, securityupdates directlyfrom the OEM atno additional costtoDSTfor the entireperiod of contract.All the licensesand support

andsupportshouldbeinthenameofDSTfromthedateofprocurement.3.17.4 In the event of any claim asserted by athirdpartyofinfringementofcopyright,patent,trademark or industrial design rights arisingfromtheuseoftheGoodsoranypartthereofinIndia, the Bidder shall act expeditiously toextinguish such claim. If the Bidder fails tocomply and DST is required to paycompensation to a third party resulting fromsuch thirdparty infringement, theBidder shallbe responsible for the compensation includingall expenses, court costs and lawyer fees. DSTwill give written notice to the Bidderof suchclaim, if it ismade, without delaywhere uponBiddershallreimburse.3.17.5 DST/GIL acknowledges and agrees thatthis is a professional services agreement andthis agreement is not intended to be used forlicensingofanyBIDDER’sproprietarysoftwareortools.IfBIDDERandDST/GILmutuallyagreethat the BIDDER provides to DST/GIL anyproprietarysoftwareortoolsofBIDDERorofathird party, the parties shall negotiate and setforth the applicable terms and conditions in aseparate license agreement and the provisionsofthisClauseshallnotapplytoanydeliverablesrelated to customization or implementation ofany such proprietary software or products ofBIDDER or of a third party. Further, DST/GILacknowledges that in performing Servicesunder this Agreement BIDDER may useBIDDER’s proprietary materials includingwithoutlimitationanysoftware(oranypartor

23

Sr.No

Section &ClauseNo.

Reference /Subject


should be in thename of DST fromthe date ofprocurement.3.17.4Intheeventof any claimassertedbyathirdparty ofinfringement ofcopyright, patent,trademark orindustrial designrightsarisingfromthe use of theGoods or any partthereof in India,the Bidder shallact expeditiouslyto extinguish suchclaim.IftheBidderfailstocomplyandDST is required topay compensationto a third partyresulting fromsuch infringement,theBiddershallberesponsibleforthecompensationincluding allexpenses, courtcosts and lawyerfees. DSTwill givenotice to the

component thereof), tools, methodology,processes,ideas,know‐howandtechnologythatare or were developed or owned by BIDDERprior to or independent of the Servicesperformed hereunder or any improvements,enhancements, modifications or customizationmade thereto as part of or in the course ofperforming the Services hereunder, (“BIDDERPre‐Existing IP”). Notwithstandinganything tothe contrary contained in this Agreement,BIDDER shall continue to retain all theownership, the rights title and interests to allBIDDER Pre‐Existing IP and nothing containedherein shall be construed as preventing orrestricting BIDDER from using BIDDER Pre‐Existing IP in anymanner. To the extent thatanyBIDDERPre‐ExistingIPoraportionthereofis incorporated or contained in a Deliverableunder a Statement of Work under thisAgreement,BIDDERherebygrantstoDST/GILanon‐exclusive,perpetual,royaltyfree,fullypaidup, irrevocable license, with the right tosublicense throughmultiple tiers, to use, copy,install, perform, display, modify and createderivative works of any such BIDDER Pre‐Existing IP in connectionwith theDeliverablesand only as part of the Deliverables in whichthey are incorporated or embedded. Theforegoing license does not authorizes DST/GILto(a)separateBIDDERPre‐ExistingIPfromtheDeliverable inwhich they are incorporated forcreatingastandaloneproductformarketingtoothers; (b) independently sell, lease, exchange,mortgage,pledge,license,sublicense,assignor

24

Sr.No

Section &ClauseNo.

Reference /Subject


Bidderof suchclaim,ifitismade,without delaywhere uponBidder shallreimburse.

in any other way convey, transfer or alienatethe BIDDER Pre‐Existing IP in favour of anyperson(either forcommercialconsiderationornot (includingbywayof transmission),and/or(c) except as specifically and to the extentpermitted by the BIDDER in the relevantStatement of Work, reverse compile or in anyotherwayarrive at or attempt to arrive at thesourcecodeoftheBIDDERPre‐ExistingIP.3.17.6AlltheIntellectualPropertyRights(IPR)in the third party software used in providingservices including those forming part of orincorporated into thedeliverablesshall remainwith the respective third party owners/Bidder’s licensor and DST/GIL shall have userrights in accordance with end user licenseagreement (EULA)as applicable touseof suchsoftware.3.17.7 Bidder shall have no liability for anyclaim of infringement based on: (i) use of asupersededoralteredreleaseof someorallofthe deliverables including, but not limited to,DST/GIL ’s failure to use corrections, fixes, orenhancements made available by Serviceprovider;(ii)thecombination,operation,oruseof some or all of the deliverables or anymodification thereof furnished under thisAgreement with information, software,specifications, instructions, data, or materialsnot furnished by Bidder if the infringementwould have been avoided by not combining,operating, or using the deliverables or the

25

Sr.No

Section &ClauseNo.

Reference /Subject


modification thereof; (iii) some or all of thedeliverables or themodification thereof,whichisbasedonDST/GIL’smaterial,dataordesign;(iv)anychange,notmadebyBidder,tosomeorall of the deliverables or any modificationthereofor(v)useofthedeliverablesotherwisethanforthepurposesauthorisedhereunder.3.17.8 If any of the deliverables is held or isbelievedbyBiddertoinfringe,Serviceprovidershall have the option, at its expense, to (i)modify the deliverables so as to make it non‐infringing, (ii) obtain for DST/GIL a license tocontinue using the deliverables, or (iii)terminate the license for the infringing part ofthedeliverablesandrefundaprorataportionofthe fees paid for that portion of deliverables,subject to straight line depreciation over a 5year period. This clause provides for Bidder’sentire liabilityandDST/GIL’sexclusiveremedyfor claims of infringement of intellectualpropertyrightsrelatedtothedeliverables.

38. 3.18 ForceMajeure(page31)3.18.1Notwithstandinganythingcontained in theRFP, theFirm/companyshall not be liablefor liquidateddamages ortermination for

3.18.1 Notwithstanding anything contained inthe RFP, the Firm/company shall not be liablefor liquidated damages or termination fordefault, if and to the extent that, it’s delay inperformance or other failures to perform itsobligationsundertheagreementistheresultofaneventofForceMajeure.3.18.2 For purposes of this clause “ForceMajeure”meansaneventbeyondthecontrolofthe Firm/company and not involving theFirm/company’s fault or negligence andwhichwas not foreseeable. Such events may include

AsperRFP.

26

Sr.No

Section &ClauseNo.

Reference /Subject


default, if and totheextentthat,it’sdelay inperformance orother failures toperform itsobligations underthe agreement isthe result of anevent of ForceMajeure.3.18.2 Forpurposes of thisclause “ForceMajeure” meansan event beyondthe control of theFirm/companyand not involvingtheFirm/company’sfaultornegligenceandwhichwasnotforeseeable. Suchevents mayinclude wars orrevolutions, fires,floods, epidemics,quarantinerestrictions andfreight embargos.ThedecisionoftheGIL/DSTregardingForce

wars or revolutions, fires, floods, epidemics,quarantinerestrictionsandfreightembargos.3.18.3 If a Force Majeure situation arises, theFirm/company shall promptly notify to theGIL/DST inwriting, of such conditions and thecausethereof.UnlessotherwisedirectedbytheGIL/DST in writing, the Firm/company shallcontinue to perform its obligations under theagreement as far as reasonably practical, andshall seek all reasonable alternativemeans forperformance not prevented by the ForceMajeure event. If such an event lasts for acontinuous period of thirty (30) days, theneither party may at any time thereafter whilesuch performance continues to be excused,terminate this Agreement without liability, bynotice in writing to the other party. HoweverBiddershallbeentitledtoreceivepaymentsforall services rendered by it under thisAgreement.3.18.4 If a Force Majeure situation arises, theownership of the Mobile App and the sourcecodewillliewithGovernmentofGujarat.

27

Sr.No

Section &ClauseNo.

Reference /Subject


Majeure shall befinal and bindingon theFirm/company.3.18.3 If a ForceMajeure situationarises, theFirm/companyshall promptlynotify to theGIL/DST inwriting, of suchconditionsandthecause thereof.Unless otherwisedirected by theGIL/DST inwriting, theFirm/companyshall continue toperform itsobligations underthe agreement asfar as reasonablypractical,andshallseekallreasonablealternative meansfor performancenot prevented bythe Force Majeureevent.3.18.4 If a ForceMajeure situationarises, the

28

Sr.No

Section &ClauseNo.

Reference /Subject


ownership of theMobile App andthe source codewill lie withGovernment ofGujarat.

39. 3.20 TaxesandDuties(page32)TheFirm/companyshall fullyfamiliarizethemselves aboutthe applicableDomestic taxes(such as VAT,Sales Tax, ServiceTax, Income Tax,duties, fees, levies,etc.) on amountpayable byGIL/DSTunderthecontract. TheFirm/company,subFirm/companyand personnelshall pay suchdomestic tax,duties, fees andother impositions(whereverapplicable) levied

The Firm/company shall fully familiarizethemselvesabouttheapplicableDomestictaxes(such as VAT, Sales Tax, Service Tax, IncomeTax,duties,fees,levies,etc.)onamountpayableby GIL/DST under the contract. GIL/DST shallpay such domestic tax, duties, fees and otherimpositions(whereverapplicable)leviedunderthe applicable law including any sales, use,value added tax, service , GST or taxes of asimilar nature measured by the services,deliverables or charges thereon, imposed byany applicable taxing jurisdiction and wheresuch taxes are applicable, GIL/DST shall beresponsible to pay or reimburse Bidder theamountofsuchtaxes.Whereapplicable,Biddershall invoicesuch taxesasa separate line itemin applicable invoices and shall pay suchamount of tax to the appropriate taxingauthorityuponreceiptofsuchamountfromtheGIL/DST. Any increase or decrease in theexisting taxes or newly introduced taxes shallbe to the account of GIL/DST Each party isresponsibleforitsownincometaxes,corporatetaxesandfranchisetaxes.

AsperRFP.

29

Sr.No

Section &ClauseNo.

Reference /Subject


under theapplicablelaw.

40. 3.22 Notice(page32)

All notices, requests, demands and othercommunications under this proposal or inconnectionherewith shall be given to ormadeupontherespectivepartiesasfollows–Bidder(Address).GIL/DST: (pl. fill up the Address).or to suchotherpersonoraddressesasanyofthePartiesshallhavenotifiedtotheothers.All notices, requests, demands and othercommunications given or made in accordancewith theprovisionsof thisproposal shallbe inwritingbyletter,fax,emailortelegram.

AsperRFP.

41. General Recommended additional Clauses to beincorporatedinRFP/AgreementAssistanceThe GIL/DST will ensure, through its ProjectCoordinator, transfer of information,specification of mutually agreed change‐requirements(ChangeRequests),availabilityofmaterials such as documents and equipment,meetings with relevant users and otherpersonnelamongotherrequisitesforBiddertounderstand and document the same for thepurpose of time‐bound formal approval by theGIL/DST, before the service is undertaken byBidder.

Suggestionnotacceptable.

30

Sr.No

Section &ClauseNo.

Reference /Subject


Necessary and sufficient time will have to bespent by Users in GIL/DST with Bidderpersonnelduringthisstageoftheassignment.Methodology,ToolsandTechniquesBidder will use the methodology, tools andtechniques as stated in the accompanyingTechnical Proposal. Any change in these, ifdesired by the GIL/DST will need to becommunicated to Bidder in writing with areasonable notice period to allow for anassessmentof their impact, ifany,onschedule,technicalrequirements,feasibilityandcost.DeliverablesThedeliverableswillbeasperthedetailsofthedeliverables provided in the accompanyingTechnicalProposal.ConfidentialityBothpartiesagreethattheymay, inthecourseof their business relationship with the other,acquire or be exposed to information that isproprietary or confidential to the other party,its affiliates or its or their respective clients.Both parties undertake, to hold all suchinformation in strictest confidence and not todisclosesuchinformationtothirdpartiesnortouse such information for any purposewhatsoever save as may be strictly necessaryfor the performance of the assignment asmentioned in this proposal. The term

31

Sr.No

Section &ClauseNo.

Reference /Subject


"Confidential Information" as used hereinmeansanyinformationordocumentsdisclosedby one party to the other party orally, andwhichisreducedtowritingwithinaperiodof3daysofthedisclosureorinwritingorincludingbut not limited to any written or printeddocuments, samples, model, technicaldata/know‐how, drawings, photographs,specifications, standards, manuals, reports,formulae, algorithms, processes, information,lists, trade secrets, computer programs,computer software, computer data bases,computer software documentation, quotationsand price lists, research products, inventions,development, processes, engineeringtechniques, strategies, customers, internalprocedures, employees and businessopportunity and clearly identified andmarkedas “Confidential Information”. The datacontained herein shall not be disclosed,duplicated, used in whole or in part for anypurpose other than to evaluate the proposalprovided that, a contract is awarded to thisproposalasaresultof,orinconnectionwiththesubmission of this data. Both theparties shallhave the right to duplicate, use or disclose thedatatotheextentprovidedinthecontract.Thisconfidentialityrestrictionsshallbeforthetermoftheresultantcontractandforaperiodoftwoyearsthereafter.Thisrestrictiondoesnotlimitthe right to use information contained in thedataifit:a. Isobtainedfromanothersourcewithoutrestriction.

32

Sr.No

Section &ClauseNo.

Reference /Subject


b. Isinthepossessionof,orwasknownto,thereceivingpartyprior to itsreceipt,withoutanobligationtomaintainconfidentiality;c. becomes generally known to the publicwithoutviolationofthisProposal;d. is independently developed by thereceiving partywithout the use of confidentialInformation and without the participation ofindividualswhohavehadaccesstoconfidentialinformation;e. is required to be provided under anylaw,orprocessoflawdulyexecuted.LiabilityBidder shall be excused and not be liable orresponsible foranydelayor failure toperformthe services or failure of the services or adeliverableunderthisAgreement,totheextentthatsuchdelayor failurehasarisenasaresultof any delay or failure by the GIL/DST or itsemployees or agents or third party serviceproviders to perform any of its duties andobligationsassetout in thisAgreement. In theeventthatBidderisdelayedorpreventedfromperformingitsobligationsduetosuchfailureordelayonthepartoforonbehalfoftheGIL/DST,then Bidder shall be allowed an additionalperiod of time to perform its obligations andunless otherwise agreed the additional periodshallbeequal to theamountof time forwhichBidderisdelayedorpreventedfromperformingits obligations due to such failure or delay onthe part of or on behalf of the GIL/DST. Suchfailuresordelaysshallbebroughttothenotice

33

Sr.No

Section &ClauseNo.

Reference /Subject


of the GIL/DST and subject to mutualagreementwith theGIL/DST, thenBiddershalltakesuchactionsasmaybenecessarytocorrectorremedythefailuresordelays.Biddershallbeentitled to invoice the GIL/DSTt for additionalcosts incurredinconnectionwithcorrectionorremedyasaboveattime&materialratecardasagreeduponbetweentheparties.Neitherpartyshallbeliabletotheotherforanyspecial, indirect, incidental, consequential(includinglossofprofitorrevenue),exemplaryorpunitivedamageswhetherincontract,tortorother theories of law, even if such party hasbeenadvisedofthepossibilityofsuchdamages.The total cumulative liability of either partyarisingfromorrelatingtothisAgreementshallnot exceed the total amount paid to Bidder bythe GIL/DST in the preceding twelve monthsunder that applicable work that gives rise tosuchliability(asofthedatetheliabilityarose);provided,however,thatthislimitationshallnotapply to any liability for damages arising from(a) willful misconduct or (b) indemnificationagainstthirdpartyclaimsforinfringement.NonexclusivelyBidder shall be free to do similar businesseither for itself or for any other party or offersimilarservicestoanythirdpartiesbutwithoutin anyway affecting the services agreed to beofferedbyBIDDERunderthisProposal.

34

Sr.No

Section &ClauseNo.

Reference /Subject


WaiverNoforbearance,indulgenceorrelaxationbyanyPartyatanytimetorequireperformanceofanyprovision of this Proposal shall in any wayaffect, diminish or prejudice the right of suchparty to require performance of that provisionand anywaiver by any party or any breach ofany provisions of this Proposal shall not beconstruedasawaiveroranamendmentof theprovisionsitself,orawaiverofanyrightunderorarisingoutofthisProposal.EntireUnderstandingThis Proposal together with the Schedules,AnnexureandExhibitshereto andexecutedbythe parties hereto constitutes the entireunderstandingbetweenthepartiesheretowithrespect to the subject matter hereto andsupercedes and cancels all previousnegotiationsthereof.TotheextentpermittedbyApplicableLaw,aparty isnot liable toanotherpartyincontractortortorinanyotherwayforarepresentationorwarrantythatisnotsetoutinthisAgreement.TataCodeofConduct:The business activities of the Bidder are self‐regulated by the “Tata Code of Conduct”. TheGIL/DST undertakes that it will endeavor topromptly report any violation or potential

35

Sr.No

Section &ClauseNo.

Reference /Subject


violationoftheCodebyanypersontotheLocalEthics Counselor or the Principal EthicsCounsellorortheCEOofBidder.Bidder,inturn,undertakes that itwillmaintain confidentialityofallcommunicationsreceived.SurvivalThe clauses of this proposal which by theirnatureare intended to survive shall so survivethetermination/expiryofthisAgreement/RFP.

42. 1.1 Thebidderwillberequired todevelop andimplement 100serviceswithinthe1st year of thecontract and thengradually increaseN. no. of servicesinthenext4years.

Whatistheestimatednumberofservicestobedevelopedtilltheendof4years?

There will be N. no of services whichneeds to be developed till the end ofOperationandMaintenanceSupport.

43. 1.1 Earnest MoneyDeposit Rs.5,00,000/‐ in theform of DD infavour of “GujaratInformaticsLimited” payableatGandhinagar.

It is recommended that the EMD should beacceptedintheformofBankGuaranteealso

Accepted.PleasereferAnnexureB.

44. EMDvalidity EMD validity is not mentioned.It is recommended to accept EMDBG valid tillbidvalidityperiod,i.e.180daysasperRFP.

180daysfromthedateofsubmissionoftheBid.

45. 33.8.4 Payment The total for point 1, 2 and 3 is 100% each. AsperRFP.

36

Sr.No

Section &ClauseNo.

Reference /Subject


milestone KindlyelaborateonthebreakupoftheContractValue to consider against each of the threepoint.

46. 33.8.4 Paymentmilestone

It is recommended to change the paymentterms asmentionedbelow, becauseRFP termsare not favorable to bidder.‐100%paymentforHardwareandSoftwareondelivery and Installation.‐ 100% payment for Implementation Servicestill Go‐live‐ 100% payment of training cost uponcompletion of training‐ 100% payment for Data Migration uponcompletion of migration‐ 100% payment for Site preparation uponcompletion of sites‐Payment for InfraO&Masequatedquarterlyinstallment in Advance‐ Payment for Services O&M as equatedmonthlyinstallmentinArrears.

Pleasereferclarificationofqueryno.33

47. 33.16.2 Termination forConvenience inwhole or in partthereof, at anytime.

It is recommended to drop this clause as it isnotacceptabletobidder

AsperRFP.

48. 33.20 TheFirm/companyshall fullyfamiliarizethemselves aboutthe applicableDomestic taxes(such as VAT,Sales Tax, Service

It is recommended that prices shall be taxexclusive only and taxes shall be payable @ratesprevailingonthedateofinvoicing.

AsperRFP.

37

Sr.No

Section &ClauseNo.

Reference /Subject


Tax, Income Tax,duties, fees, levies,etc.) on amountpayable byGIL/DSTunderthecontract. TheFirm/company,subFirm/companyand personnelshall pay suchdomestic tax,duties, fees andother impositions(whereverapplicable) leviedunder theapplicablelaw.

49. General There is no clause for ExitManagement in theRFP.Itisrecommendedtoincludethisclause.

Bidder has to submit the exitmanagementplanasapartofTechnicalBid.

50. General There is no clause for Limitation of liability inthe RFP. It is recommended to include theclauseandliabilityofbiddershouldnotexceed10%ofcontractvalueunderthisclause.

AsperRFP.

51. General ThereisnoclausefortransferofownershipforH/W & S/W to customer. It is recommendedthat ownership of H/W, S/W and equipmentsshallbetransferredtocustomerupondelivery.

TheH/W&S/WshouldbepurchasedinthenameofDepartment. Sononeed totransferofownership.

52. Format ofPerformanceBond

1) Format of Performance bond is nowheregiven in RFP. Please provide format forperformance bond.2)Itisrecommendedtoaddbelowparagraphin

FormatofPerformanceBankGuaranteeisattachedatAnnexureC.

38

Sr.No

Section &ClauseNo.

Reference /Subject


the format of Performance Bank Guarantee."This Bank Guarantee issued by____________________Bank, on behalf of TataConsultancyServicesLimited/Vendor/Bidder/Service Provider / System Integrator in favorof _____________________________/Customer/Client isin respect of a new Contract / extension ofContract dated________________.AscommunicatedbyTataConsultancyServicesLimited / Vendor /Bidder /Service Provider /System Integrator, on the date of execution ofthis Bank Guarantee an amount of Rupees______________ (Rupees ______________________________only) is outstanding and payable to TataConsultancyServicesLimited/Vendor/Bidder/Service Provider / System Integrator by_____________________________/Customer/Client , inrespect of pervious contracts between TataConsultancyServicesLimited/Vendor/Bidder/Service Provider / System Integrator and_____________________________/Customer/ClientAscommunicatedbyTataConsultancyServicesLimited / Vendor /Bidder /Service Provider /System Integrator on the date of execution ofthisBankGuarantee , therearenooutstandingdisputes related to any pervious contracts /between Tata Consultancy Services Limited /Vendor /Bidder /Service Provider / SystemIntegrator and____________________/Customer/Client."

39

Sr.No

Section &ClauseNo.

Reference /Subject


53. 2.18.2 TheFirm/companywhose tender isaccepted shalldeposit10%oftheamount ofContract value asPerformanceSecurity valid forthe period ofcontract plus 3months

a. At the beginning of the Project PBG for theImplementationperiodshouldberequiredonly.b. At the beginning of the each yearly O&Mperiod, PBG corresponding for that O&M yearProject Value should be required.c.ThePBGofeachofthepreviousstagesshouldbe refunded before submission of next stagePBG

AsperRFP.

54. 3.6.1 During thedevelopmentphase, any changein scope of work,or in design anddevelopment ofapplication shallnot be construedas changeRequestorder and insteadwill become partof scope of workaccompanying thisbiddocument.

TheentirescopeshouldbefinalizedduringSRSfreeze.Anyotherchanges/additionsorchangesinscopeafterSRSfreezingwillbeconsideredasChangeRequest/Order

NoChange.AsperRFP.

55. 3.8.4 Payment schedule‐ ApplicationDevelopment

Payment for Application development shall bemadeasbelow10% on SRS Submission, 10% on SRSAcceptance, 10% on Design DocumentSubmission, 10% on Design DocumentApproval, 20% on Testing‐Pilot‐UAT, 15% onGo Live of 30 Services, 10% on Go Live of 20Services,10%onGoLiveof50Services,5%on


40

Sr.No

Section &ClauseNo.

Reference /Subject


Technical Documentation & KnowledgeTransfer

56. General Indemnity Please add proper Indemnification Clause andshouldnotbeonesided

AsperRFP.

57. 2.2.2 Thefirm/companyshould have anannualturnoverofat least Rs. 10Crore and out ofwhich 2 Crorefrom the MobileApplicationDevelopmentbusinessinthelast3 financial years(2013‐14, 2014‐15, 2015‐16) asrevealed byauditedaccounts.

Kindlymodifythisasthefirm/companyshouldhave an annual turnover of at least Rs. 500Crores in the last 3 financial years (2013‐14,2014‐15, 2015‐16) as revealed by auditedaccounts.

NoChange.AsperRFP.

58. 2.3.2 Experienceoffirm Kindly modify as experience in any Indian orforeigngovernmentratherthandemarcatingasprivate sector, government sector,infrastructuresectoretc.

NoChange.AsperRFP.

59. General CMMiLevel Kindly make CMMI Level 5 mandatory toparticipatesothatqualityisnotcompromised.

NoChange.AsperRFP.

60. 2.3FinalEvaluation ofbid

Awardcriteria As per our understanding this is a QCBS bidwith 40:60 weightage. Kindly modify as QCBS(80:20) where 80% is for technical andremaining20%forfinancial.

NoChange.AsperRFP.

61. 1.2 ImportantInformation(FactSheet)

5. Last date andtime forsubmissionofDDsof EMD & Bid

It is recommended that submission of DDs ofEMD&BidprocessingFeeatGIL shouldalongwith the Last date and time for submission ofproposals (Technical and

Accepted.

41

Sr.No

Section &ClauseNo.

Reference /Subject


processing Fee atGIL27thMay, 2016 at1100hrs

commercial/Financial).Hencepleaseupdatetheclause having samedate as Last date and timefor submission of proposals (Technical andcommercial/Financial).

62. 3.5.1,3.5.2 ApplicationTesting andApplicationSecurityAudit

Sincethecontractscheduleisfor1yearDesign& Development and 5 years of OperationalMaintenance,hencehowoftenthesetestsneedtobeconductedandreportsubmittedtoGIL

Application Testing and ApplicationSecurityAuditshallbeconductedbeforehosting the application in State DataCentreforgo‐Live.

63. 3.5.3a(a) Centralized ITInfrastructure atData Centre, DRSite: The bidderwill have to offerthe postinstallationinspection afterdelivering &installing theequipments at theData center & atBCP site or theplace specified intheRFP.

Istheprocurementofthehardwareinthescopeof the project? If the hardware has to beprocured,what componentsof theDataCentercan theTSPutilize for thisproject? Inadditiontothespaceandpower,wouldGILprovidethenecessary network components, firewall,backupforthisproject

OnlyServersandrequiredLicenseshavetobeprocured.

64. 3.5.3a(a) Centralized ITInfrastructure atData Centre, DRSite: The bidderwill have to offerthe postinstallationinspection afterdelivering &installing theequipments at the

IsGIL/Department open to look into the cloudprovisioning of the infrastructure rather thandeployingintheDataCenter?


42

Sr.No

Section &ClauseNo.

Reference /Subject


Data center & atBCP site or theplace specified intheRFP.

65. 4.2 Thebidderwillberequired todevelop andimplement MobileAppwith:1.First30servicesin*T+10Weeks2.Next70serviceswithinthe1styear(i.e. *T+ 12Months) in of thecontract.3. N. nos. of theservices in next [email protected],000perservices*T= Issuance ofWorkorder

1. Are the list of the 30 and 100 servicesavailable which will be targeted in first 10weeksandin1styearrespectively?Canthatbesharedorevenanyprioritizedlist2.WhoseresponsibilitywillbetoprioritizethelistofservicesandhowmuchrolewithTSPhasto play in the prioritization and finalization ofthelist?3. 30 services in T+10weeks seems ambitiousastherewillfinalizationoftherequirements,UIand its sign‐off as well as testing postdevelopment.Anydelayinsuchsignoffandanyfailure to make necessary resources availablefromclientshouldbeconsideredasapenaltyorfaultofthesupplier.4. Can you please clarify, the N number ofservices @ Rs 10,000 will be considered asChange Request and the cost of theirdevelopment should not be a part of thecommercialsofthisproposal5. Can you please confirm that Rs 10,000 is arecommendedamountthoughthefinalamountfortheservicewillbedeterminedbytheimpactanalysis of the service and the amountwill beapprovedthroughtheidentifiedChangeControlProcedure6. The services that will be available throughmobile apps will be a combination of citizenservicesaswellasemployeeservices?Ifanyofthe services are specific to employees, the

P1.pleaserefertheclarificationofqueryno2.Next set of services shall be providedlater.2.DSTwillprioritisethelistofservices.3.Pleaseseetherevisedtimeline.4.ThereshallnotbeanychangerequestduringO&Mperiod.Bidderwillbepaidfor additional services Rs. 10,000/‐ fixforeachservice. 5.No.Rs.10,000/‐ is theamountof theservicedevelopment.6.ItwillbeaCitizenserviceonly.

43

Sr.No

Section &ClauseNo.

Reference /Subject


access to the same will be available overinternetorwithinGSWANandprovidedbyWi‐Fiaccesspoints?

66. 4.2.1 Integrate with theCommon ServicesPortal (userprofile andregistration,authentication,applicationprocessing, pushnotifications,etc.).

1. Is this Common Services Portal currently inexistence? If yes, can you please provide thedetails of the vendor who is supporting theCommonServicesPortal2. Ifpoint1 iscorrect, thenpleaseconfirmanychanges required in the Common ServicesPortal will be undertaken by the vendor ofCommonServicesPortal(CSP)andthesupplierwillnotbecovering thecost for thesame.Anydelayintheimplementationowingtothenotintimeandnot inqualitydeliveryof thechangesrequired on CSPwill not have any impact andpenaltyoverthesupplierofthisRFP.3. If point 1 is not correct and delivery of theCSP is the scope of this RFP, then the basictechnical specification of CSP isrecommendation or a must. Can the supplierproposeadifferenttechnologystack

Common Services Portal has alreadybeen launched on 1st April, 2016 and ithasbeendevelopedbyNIC.AnychangesifrequiredinthePortalshallbedonebyNIC.

67. 4.2.1 ProposedArchitecture

Can you please confirm that the modules/components highlighted in yellow are scope ofthe delivery for this RFP as it seems CommonServicesPortalispartofthescopeofthisRFP

Common Services Portal has alreadybeen launched on 1st April, 2016 and ithasbeendevelopedbyNIC.AnychangesifrequiredinthePortalshallbedonebyNIC.

68. 4.2.2 The InfrastructurehastobehostedatState Data Center,Gandhinagar. TheBidder is requiredto provide adetailed bill ofmaterial(BoM)(as

Canyoupleaseclarifythatasapartofresponse,only hardware sizing is to be provided and noprocurementofthehardwareneedstobedoneby the supplier for this RFP. If the abovestatement stands correct, then it will beresponsibility of GIL to ensure the requiredhardware is available for TSP to deploy itssolutioninaccordancetothedeliveryplanand

Servers and required Licenses have tobeprocuredbytheBidderaspartofthisRFP.

44

Sr.No

Section &ClauseNo.

Reference /Subject


per Form‐6) toDesign, Develop,integrate anddeploy the MobileApp in technicalbid. The Bidder isrequiredtosubmitthe year on yearinfrastructure sizeaswell.Bidderwillbe responsible toprocure all thenecessary SystemS/W andComponentsunder the BoM.The same shouldbe quoted in thefinancial bid.DST/GIL willrequire a proper,satisfactoryexplanationfortheBoMproposedbytheBidder.

any delays caused by the non‐availability ofhardwarewill not be the responsibility of TSPandhencenopenaltieswillbeapplied

69. 4.2 TechnicalSpecification forthe MobileApplications

Is there a requirement of the content deliveryservice on themobile apps (in cases of publicinformation, static content) and if that is thecase then the Common Services Portal will bethesourceofsuchcontentandwillprovidethesamethroughrelevantAPIs

Yes,CommonServicesPortalwillbethesourceof suchcontentandwillprovidethesamethroughrelevantAPIs

70. 4.2 TechnicalSpecification forthe Mobile

Fortheauthenticationitisarequirementtousethe authentication of Common ServicesPlatform (CSP), what Single Sign On protocols

Currently there is no Single Sign onprotocolisbeingusedforCitizens.

45

Sr.No

Section &ClauseNo.

Reference /Subject


Applications arebeingsupported?

71. 4.2

TechnicalSpecification forthe MobileApplications

Based on the type of services, there can be arequirement of local storage of data on themobiledeviceandthenatureofthedatacanbesensitive.Insuchacase,theaccesstosuchdataand services will be driven by successfulauthentication. In the case of Single Sign Onprovided by CSP, will the session be managedbytheCSPorthemobileapphastomanagethesession,ifyesthenwhatwillbethesessiontimeoutinminutes.

ThesessionshallbemaintainedattheMiddlewareandthesessiontime‐outshouldbeconfigurable.

72. 4.2 TechnicalSpecification forthe MobileApplications

Is there a requirement for local storage of thedataonthemobiledevicebasedonthetypeofservices? In such a case the security of thedevicewillbeprime

There is no requirement for localstorage.

73.

2.2.2

Sales Turnover:Thefirm/companyshould have anannualturnoverofat least Rs. 10Crore and out ofwhich 2 Crorefrom the MobileApplication

Istherevenuerequiredperyearortotal inthelast3years,Ifperyearthen,Kindlyrequestyoutoreducetherequiredannualturnoverto3cr.Or relax the revenue required from MobileApplicationDevelopmentbusinessto40lakhs

NoChange.AsperRFP.

46

Sr.No

Section &ClauseNo.

Reference /Subject


Developmentbusinessinthelast3 financial years(2013‐14, 201415,2015‐16) asrevealed byauditedaccounts.

74.

2.2.3

Consortium/ Sub‐contracting: NoConsortium/ Sub‐contractingallowed

Is it possible to allow consortium or partnerwith Data Centre Service provider or CloudserviceproviderforDRHostingofapplication?

Nochange.AsperRFP.

75.

4.2.2.1

The InfrastructurehastobehostedatState Data Center,Gandhinagar. TheBidder is requiredto provide adetailed bill ofmaterial(BoM)(asper Form‐6) toDesign, Develop,integrate anddeploy the MobileApp in technicalbid. The Bidder isrequiredtosubmitthe year on yearinfrastructure sizeaswell.

Will DR also be hosted in the same SDC? Forperformance and ease of maintenance, couldyou kindly consider hosting at EnterpriseUptimeCertifiedTierIIIDataCentre?

No application or Hardware shall behostedonDR.TheMobileAppservershallbeinHighlyAvailable mode (Active‐Active/ Active‐Passive).

76. 6.1.2 IT Infrastructure–Part2

IfhostingisatSDC,kindlyclarifywhatistheITinfrarequiredfor?

Onlyservers.

77. HowdataisRetrievingfromdatabaseincurrentCommon service portal web application?

Direct access for services of ATVT andthrough web‐services for departmental

47

Sr.No

Section &ClauseNo.

Reference /Subject


ThroughWebServicesORDirectlyaccess? applications.

78.

If it is through web Services: can we use thesame web services for Mobile Application? Orwe need to develop new service to integratewithCSP&mobileapplication?

The Mobile server shall access all theservices through CSP andWeb‐Serviceswill need to be developed for all theservices.

79.

If we can use the same services? All webservices are already available in CSP webapplication?

SeeclarificationofQueryNo.78

80. Howmanywebservicesareavailable?Outof30services?


81. If it is through direct access? How manyfeaturesarealreadyimplementedinCSP?


82.

Newwebservicedevelopment isrequiredonlyusing .NET Technology? OR canwe use othertechnologieslikeJ2EE/Java?

Bidder may use any technologyJava/J2EEor.Net

83.

7.Canyoupleasebrief itwhat typeofservices(30to100)requiredinapplication.


84.

8.WhicharetheservicesthatwillrequiredthesupportofUSSR/IVRS?

Shallbeinformedlater.

85. 9. Is Document Management System (DMS)featuresrequiredintheapplication?

All such features shall be developed inCSP

86.

10. From where we will get and update thedocument related to services i.e. in theDepartmentDMSorourcentralDMS

DepartmentDMSshallbeUsed

87.

11.AllDepartmentsdataisavailableinCentralDatabase?

No. Each department application keepsitsowndatabase.Forsomeservices,thedatabaseiswithCSP.

88.

12. If NO, how to pull information from theirsystems? Is there is any APIs available to pullthedetailsaswhenrequiredfromdepartments?

Bidder has to develop Web Service toaccessall theServicesthroughCSP.TheMobileAppServershallonlytalktoCSPApplicationserver.

48

Sr.No

Section &ClauseNo.

Reference /Subject


89.

13. Is there any specific to the Compliance &Certificationsthatneedtobefollowed?

Bidder has to Compliance with thestandardofgovt.ofIndia.

90.

In page 38 of50)

The design ofMobileApplicationshould be hybrid,itshouldbeNativefor front‐end(Framework, CSS,App structure,etc.) and it shoulduseback‐endworkflow of CommonServices Portal fortransactionspurposes.

Does Hybridmean that themobile applicationwillinteractwithmanybackend.Andwewillbedeveloping mobile application is in Nativemobile Application Development language i.e.Android(Java), iOS(ObjectiveC)andWindows(.NET)

No, the App should be Native App andshall be developed in Native/Hybridmobile Application Developmentlanguagei.e.Android,iOSandWindows.

91.

Page40of50

Note: Noprocurement forMobile ServiceDelivery Platformand Gateway shallbe done as a partofthisRFP.

Does it means the following componentincluding License/Service cost used under“MobileServiceDeliveryPlatformandGateway”areasfollows SMSGateway PaymentGateway USSR IVRS USSD

Yes.Payment Gateway is not part of MSDG,BidderneedstointegratewithSBIePay

92. Section.2Clause 2.2 Subclause2

Sales Turnover:Thefirm/companyshould have anannual turnoverofatleastRs.10Crore and out ofwhich 2 Crorefrom the Mobile

Requesting you to Kindly amend this as; SalesTurnover: The firm/company should have anannual turnoverofat leastRs.10Crore in thelast3financialyears(2013‐14,2014‐15,2015‐16)asrevealedbyauditedaccounts.And relax the turnover requirement of 2 crorefrom the Mobile Application Development ,Sincemostof theprojects is system Integratedthe project values is considered including

NoChange.AsperRFP.

49

Sr.No

Section &ClauseNo.

Reference /Subject


ApplicationDevelopmentbusiness in thelast 3 financialyears (2013‐14,201415, 2015‐16)as revealed byauditedaccounts.

Software Solution and the required ITinfrastructure

93. 9 Sales Turnover:Thefirm/companyshould have anannualturnoverofat least Rs. 10Crore and out ofwhich 2 Crorefrom the MobileApplicationDevelopmentbusinessinthelast3 financial years(2013‐14, 2014‐15, 2015‐16) asrevealed byauditedaccounts.

The firm/company should have an annualturnoverofatleastRs.10Croreinanyofpast3yearsandoutofwhich1CrorefromtheMobileApplicationDevelopmentbusiness in the last3financialyears(2013‐14,2014‐15,2015‐16)asrevealedbyauditedaccounts.

NoChange.AsperRFP.

94. We want to participate in the “Request forProposal (RFP) for Selection of Firm/Companyfor Design, Development, Integration &ImplementationofUnifiedMobileApplicationinGovernment of Gujarat (Tender No.SW18052016106)”WeareregisteredwithNSIC(National Small Scale Industries Corporation)UnderSinglePointRegistrationScheme.AfirmregisteredwithNSICisexemptedfrompayment

NoChange.AsperRFP.

50

Sr.No

Section &ClauseNo.

Reference /Subject


of Earnest Money and Tender fee (DocumentFees),PleaseConfirm

95. 2.2QualificationCriteria

Thefirm/companyshould have anannualturnoverofat least Rs. 10Crore and out ofwhich 2 Crorefrom the MobileApplicationDevelopmentbusinessinthelast3 financial years(2013‐14, 2014‐15, 2015‐16) asrevealed byauditedaccounts.

The firm/company should have an annualturnover of at least Rs. 10 Crores in the last 3financialyears(2013‐14,2014‐15,2015‐16)asrevealedbyauditedaccountsandbiddershouldhave experience in Mobile ApplicationDevelopment.

NoChange.AsperRFP.

96. 2.2QualificationCriteria

No Consortium/Sub‐contractingallowed

Werequestyoutoallowtheconsortium. NoChange.AsperRFP.

97. 4.2.1 Integration of APIwith the servicesof CommonServices Portaland enablingcorrespondingserviceflow

Assuming,alltheseAPIsforservicesarealreadyinplaceandwillbeprovidedtobiddersfortheintegration. Bidder need not to consider theeffortforAPIcreationbutneedtofocusonlyonthe integration part.Pl.confirm.

Pleasereferclarificationofqueryno.6.

98. 4.2.1 Deliveryshouldbein the form of apublishedAppandwillbepropertyoftheDST,Gujarat

InordertopublishtheappontheplaystoreofAndroid, iOS and Window platforms, adeveloper licenses are required. WhetherDST/GIL will provide the same or bidder willhave to factor the cost of the same? Pleaseconfirm.

DST/GIL shall provide the developerLicenses forAndroid, iOS andWindowsplatform.

99. 4.2.1 Performance What are the volumetric/concurrency to be Pleasereferpointno.7ofthisdocument.

51

Sr.No

Section &ClauseNo.

Reference /Subject


Testing, SecurityTesting&UsabilityTestingcertification fromrecognizedauthority.

usedtosuchtesting?

100. 4.2.1 ProposedArchitecture ‐ e‐Wallet

Assuming, it is only the integration with theexisting e‐wallets DST/GIL and/or public e‐wallets?Pl.confirm

Bidder needs to integrate with theexistinge‐walletsofCSP

101. 4.2.1 ProposedArchitecture ‐ e‐Wallet

Howmany such e‐wallets to be considered fortheintegration?

Please refer clarification of Querynumber100

102. 4.2.1 ProposedArchitecture ‐NativeMobileApp,iOS, Android andWindowsandThe design ofMobileApplicationshould be hybrid,itshouldbeNativefor front‐end(Framework, CSS,App structure,etc.) and it shoulduseback‐endworkflow of CommonServices Portal fortransactionspurposes.

Can be consider the hybrid mobile app (withnativefeatures)forthedevelopment?

PleasereferclarificationofQuerynumber90

103. 4.2.1 Should provide Assuming the multi lingual access is required DataentrywillbeinEnglish&Gujarati.

52

Sr.No

Section &ClauseNo.

Reference /Subject


multilingualsupport and Userinterface shouldbe available inEnglish&Gujarati.

for theapp labelsandstatic contentonly.DataentrywillbeinEnglishonly.Pleaseconfirm.

104. 4.2.1 For Mobile App,the solutionshould useauthenticationmechanism that isintegrated withthe existingsystems’authenticationservices (CommonServices Portal).Mobile usersmustuse the same username andpassword theycurrently use forthe same Webversion (CommonServices Portal) ofthe services. Also,the solution mustbe integratedwithexisting systemsuser profiles andregistrationmodule.

Whether user registration module is requiredonmobileappornot?Orcanweassumethatalltheuserswillhavetoregisterthemselvesontheportal first and then will have to use thesecredentialsfortheloginintothemobileapp?

User registration module needs to bedevelopedonMobileApp.

105. 4.2.1 For Mobile App,the solutionshould use

Whatistheuserauthenticationmethodisbeingusedcurrently?

Please refer clarification of Querynumber70

53

Sr.No

Section &ClauseNo.

Reference /Subject


authenticationmechanism that isintegrated withthe existingsystems’authenticationservices (CommonServices Portal).Mobile usersmustuse the same username andpassword theycurrently use forthe same Webversion (CommonServices Portal) ofthe services. Also,the solution mustbe integratedwithexisting systemsuser profiles andregistrationmodule.

106. 4.3 Go‐Live of 30Services ‐ T + 10Weeks

Thistimelineseemstobeveryaggressive.Canitberelaxed?

PleaseseetheRevisedtimeline.

107. NAGeneral

Can you pl. provide the details of existingCommon Services Portal? i.e. URL, total no. offorms…etc.

www.digitalgujarat.gov.indetailsareavailableontheWebsite

108. NAGeneral

Any guidelines on Offline capability/access ofthemobileapps? Ifyes,pleaseprovide theusecases?

Noofflinecapabilityrequired

109. NA General Is there any hardware integration like printer,scanner,etc.isrequiredformobileapp?

Nohardwareintegrationrequired

54

Sr.No

Section &ClauseNo.

Reference /Subject


110. NASizing

Volumetric / users / Key stake holders withconcurrency

Pleasereferpointno.7ofthisdocument.

111. NASizing Howmanyenvironmentstobeproposed‐Dev,

Staging,Prod,DR?Pleaseconfirm.

Development, Staging & Productionenvironmentsarerequired.NoDRsiteshallberequired.

112. NA Sizing Any guideline of the provision of DisasterRecovery(DR)?

PleasereferclarificationofQuerynumber24.

113. NA General Any requirement of Mobile DeviceManagement?

No

114. 132.4.6 The bid securityshall be forfeited:a. If a Bidderwithdraws its bidduring the periodof Bid validityspecified by theBidder on the BidForm ;b. Or in case of asuccessful Bidder,if the Bidder fails:· To sign theContract or· To furnish theperformancesecurity

Requestfordeletionofthisclause

NoChange.AsperRFP.

115. 152.10.3 2.10.3 Exhibited arecord of poorperformance suchas doing asabandoningworks, notproperlycompleting the

2.10.3 Exhibited a record of poor performancesuch as doing as abandoning works, notproperlycompletingthecontractualobligations,inordinately delaying completion or financialfailures, etc. in any project in the precedingthree years which would materially affect theperformance of the bidder under thisengagement

NoChange.AsperRFP.

55

Sr.No

Section &ClauseNo.

Reference /Subject


contractualobligations,inordinatelydelayingcompletion orfinancialfailures,etc.inanyproject in thepreceding threeyears

116. 172.14.2 2.14.2Prior to thedetailedevaluation,GIL/DST willdetermine thesubstantialresponsiveness ofeach bid to thebiddingdocuments. Forpurposes of theseClauses, asubstantiallyresponsive bid isone, whichconfirms to all theterms andconditions of thebiddingdocumentswithout materialdeviation.Deviationsfromorobjections or

2.14.2Priortothedetailedevaluation,GIL/DSTwill determine the substantial responsivenessof each bid to the bidding documents. Forpurposes of these Clauses, a substantiallyresponsivebidisone,whichconfirmstoallthetermsandconditionsofthebiddingdocumentswithout material deviation. GIL/DSTdetermination of abid’s responsiveness is to be based on thecontents of the bid itself without recourse toextrinsicevidence.

NoChange.AsperRFP.

56

Sr.No

Section &ClauseNo.

Reference /Subject


reservations tocritical provisionssuch as thoseconcerningPerformanceSecurity,Warranty,ApplicablelawandTaxes and dutieswill deemed to bematerialdeviations.GIL/DSTdeterminationofabid’sresponsiveness istobebasedonthecontentsofthebiditself withoutrecourse toextrinsicevidence.

117. 172.14.4 2.14.4 Conditionalbids are liable toberejected

2.14.4Conditionalbidsareliabletoberejected,except for the deviations explicitly submittedalongwiththisbid

NoChange.AsperRFP.

118. 182.17 DST’s Right toVary Quantities atTimes of AwardsDST reserves therightatthetimeofaward of Contractto increase ordecrease quantityof work by 30%

DST’s Right to Vary Quantities at Times ofAwards DST reserves the right at the time ofaward of Contract to increase or decreasequantity of work by 30% 20% without anychange in rate fixed or other terms andconditions. However for bought outitems/components or third party items, theprevailing market rates at the time of awardshall be considered on the basis of mutual

NoChange.AsperRFP.

57

Sr.No

Section &ClauseNo.

Reference /Subject


without anychange in ratefixed or otherterms andconditions.However forbought outitems/componentsor third partyitems, theprevailing marketratesatthetimeofaward shall beconsidered.

agreementbetweentheparties..

119. 182.18.3 The proceeds ofthe performancesecurity shall bepayable toGIL/DST ascompensation forany loss resultingfrom the ServiceProvider’s failureto complete itsobligations undertheContract.

Requestfordeletionofthisclause


120. 243.5.3 b) Any deviationfound in thespecificationoftheproducedgoodsordelivered goodsafter inspectionfrom the tenderspecifications will

Requestfordeletionofthisclause Suggestionnotacceptable.

58

Sr.No

Section &ClauseNo.

Reference /Subject


lead to thecancellation of theorder,forfeitureofEMD/PBG andprohibition in theparticipation inthe futurepurchase ofGovernment ofGujarat.c) The DST/GIL’sright to inspect,test and, wherenecessary, rejecttheGoodsaftertheGoods arrival atCustomer Sitesshall innowaybelimited or waivedby reason of theGoods havingpreviously beeninspected, testedand passed by thePurchaser or itsrepresentativeprior to theGoodsshipment.

121. 243.6.1 3.6.1 During thedevelopmentphase, any changein scope of work,or in design anddevelopment of

Need more clarity. Any change made to theexistingscopeshallberoutedthroughachangerequestmechanism

NoChange.AsperRFP.

59

Sr.No

Section &ClauseNo.

Reference /Subject


application shallnot be construedas changeRequestorder and insteadwill become partof scope of workaccompanying thisbiddocument.

122. 253.7 A Penalty of 0.5%of contract valueof SoftwareApplication perweek delaysubject tomaximum5%.

APenaltyof0.5%ofcontractvalueofSoftwareApplication per week delaysubject to maximum 5% of the delayeddeliverables.

NoChange.AsperRFP.

123. 253.7 MinimumServiceLevel Agreement(SLA)3.7.1Introduction:This sectiondetails thevariousservicelevelstobeadhered to by thebidder. Theperformance ofthe Bidder….. (As perdraft)…..

Request to add:The overallmaximum SLA penalty that can beimposed onWipro under this Agreement shallnotexceed5%ofthequarterlycontractvalue.

NoChange.AsperRFP.

124. 293.8 Payment Terms3.8.1Thepaymentforalltheservices,….. (As perdraft)…..

Payment for products to be supplied shall bemade as 100% on delivery.Paymentforanydevelopment/implementationactivity shall be made on milestone basis.Paymentforsupport/sustenance/O&Mphase


60

Sr.No

Section &ClauseNo.

Reference /Subject


shall be on quarterly arrears basis.Upon submission of invoice by Wipro, theCustomer shallwithin7days, accept / reject /seekadditionalperiodof7daystoconfirmtheinvoice,failingwhichtheinvoicewillbedeemedaccepted. In the event Customer disputes aninvoice, 20% of the value of disputed invoiceshall be withheld. Upon the dispute beingsettled,theamountwithheldmaybereleasedorfurther sum as mutually agreed may bededucted from the subsequent invoice.Paymentshallbemadewithin30daysfromtherespective submission of the requireddocuments. If the Customer defaults, thenWiproshallchargeaninterestof1%permonthon the amounts due from the due date till theactualpaymentdate.

125. 303.13 3.13 AssignmentsTheFirm/companyshall not assignthe project to anyother agency, inwhole or in part,to performits obligationunder theContract, withoutthe GIL/DST’sprior writtenconsent.

3.13 AssignmentsTheFirm/companyshallnotassign theprojectto any other agency, in whole or in part, toperform its obligation under the Contract,without the GIL/DST’s prior written notice toGIL/DSTconsent.

NoChange.AsperRFP.

61

Sr.No

Section &ClauseNo.

Reference /Subject


126. 303.15 SuspensionGIL/DST may, bywritten notice tofirm / company,suspend allpayments to theFirm / companyhereunder if theFirm/companyfails to performany of itsobligations underthis contractincluding thecarryingoutoftheservices, providedthatsuchnoticeofsuspension...... (As perdraft)......

SuspensionGIL/DST may, by written notice to firm /company, suspend all payments to the Firm /company hereunder if the Firm/company failsto perform any of its obligations under thiscontract including the carrying out of theservices, provided that such notice ofsuspension...... (As per draft)......Anysuspensionofpaymentshallbe limitedto the value of the deliverableswhere thefirm / company has defaulted under thiscontract. All undisputed payments shall bemade to the firm / company as per thecontractwithoutanydelay.

NoChange.AsperRFP.

127. 313.16 TerminationUnder thisContract, GIL/DSTmay, by writtennotice terminatethe firm/companyin the followingways:3.16.1Termination byDefault for failingto performobligations underthe Contract of if

TerminationUnderthisContract,GIL/DSTeitherpartymay,bywritten notice terminate the firm/companyin the following ways:3.16.1 Termination by Default for failing toperformobligationsundertheContractofifthequality is not up to the specification or in theevent of non‐adherence to time schedule.3.16.2TerminationforConvenienceinwholeorin part thereof, at any time.3.16.3Termination for Insolvency if theFirm/company other party becomes bankrupt orotherwise insolvent......(Asperdraft).....

NoChange.AsperRFP.

62

Sr.No

Section &ClauseNo.

Reference /Subject


the quality is notup to thespecification or inthe event of non‐adherence to timeschedule.3.16.2Termination forConvenience inwhole or in partthereof, at anytime.3.16.3Termination forInsolvency if theFirm / companybecomes bankruptor otherwiseinsolvent......(Asperdraft).....

128. 313.16.4 In all the threecases terminationshall be executedby giving writtennotice to theFirm/company asprescribed inClause 3.17 underGCC(Resolution ofDisputes). Upontermination of thecontract, paymentshall be made totheFirm/company

In all the three cases termination shall beexecuted by giving written notice to theFirm/company as prescribed in Clause 3.17under GCC(Resolution of Disputes). Upontermination of the contract, payment shall bemade to the Firm/company for:· Services satisfactorily Deliverablesperformed and reimbursable expendituresprior to the effective date of termination· Any expenditure actually and reasonablyincurred prior to the effective date oftermination

NoChange.AsperRFP.

63

Sr.No

Section &ClauseNo.

Reference /Subject


for:· Servicessatisfactorilyperformed andreimbursableexpenditurespriorto the effectivedate oftermination· Any expenditureactually andreasonablyincurred prior tothe effective dateoftermination

129. 414.4 The Contractwould be forperiod of 1 YearDesign &Development andsubsequent 5Years O&M,beyond which itcan be extendedon mutuallyagreeable termsand under thesame pro‐rataprices as quotedby theFirm/Companyunderthistender

The Contract would be for period of 1 YearDesign&Developmentandsubsequent5YearsO&M, beyond which it can be extended onmutually agreeable terms and under the samepro‐rata pricesas quoted by the Firm/Company under thistender

NoChange.AsperRFP.

130. Limitation of Notwithstanding anything contained herein, Suggestionnotacceptable.

64

Sr.No

Section &ClauseNo.

Reference /Subject


Liability neither Party shall, in any event, regardless ofthe form of claim, be liable for any indirect,special, punitive, speculative, exemplary,consequentialorincidentaldamages(including,without limitation, loss of use, data, revenue,profits,business),irrespectiveofwhetherithadanadvancenoticeofthepossibilityofanysuchdamages under this Agreement and theaggregate liability of Wipro, under thisAgreement,shallnotexceedthefees(excludingreimbursements) received by it under thisAgreementduringthesixmonthsprecedingthedate of first claim. Total Aggregate liability ofWipro for all claims shall not exceed the totalfeesreceivedbyWiprounderthisAgreement.

131. CustomerInformation

Wipromayalsosharecontract/engagement/project details and relevant documentation toitscustomers/prospectivecustomerssolelyforthepurposeof,andwiththeintentto,evidenceand support its experience earned under thisAgreement.


132. IntellectualProtection

No intellectual property rights of any natureshallbetransferredfromonepartytotheotherin the course of performing any obligations orotherwise under this agreement. For theavoidance of doubt, Bidder may use certaintools,processesormethodologiesof itsown inperforming the Services. Ownership of allintellectualpropertyrightsandanyotherrightsin these shall vest with Bidder, and no rightsshall be deemed to have accrued to theCustomer.


133. NonHire Customer shall not, without the writtenpermission of Wipro, directly or indirectly


65

Sr.No

Section &ClauseNo.

Reference /Subject


solicit, induce, hire, recruit, make an offer ofemployment or engagement to or encourageany Personnel to leave their employment, ortakeawaysuchPersonnelorattempt tosolicit,induce, hire, recruit Personnel either for itselfor for its affiliate or for any other person orentity during the term of this Agreement andtwelve(12)monthsthereafter.

134. DeemedAcceptance

Servicesand/ordeliverablesshallbedeemedtobefullyandfinallyacceptedbyCustomerintheevent when Customer has not submitted itsacceptance or rejection response in writing toBidder within 15 days from the date ofinstallation/commissioningorwhenCustomeruses theDeliverable in its business,whicheveroccurs earlier. Parties agree that Bidder shallhave 15 days’ time to correct in case of anyrejectionbyClient.


135. Transfer of risk& reward ofproducts

Anyhardware/software/licenses/producttobesuppliedwillbeacceptedupondeliveryanduponsuchacceptance,alltherisks&rewardsofownershipwillbe transferred to the customer.The parties acknowledge that such acceptanceof hardware / software / licenses / productshallbeindependentofsolution.


136. SavingsClause Wipro’s failure to perform its contractualresponsibilities, to perform the services, or tomeet agreed service levels shall be excused ifand to the extent Wipro’s non‐performance iscausedbytheCustomer'somissiontoact,delay,wrongful action, failure to provide Inputs, orfailure to perform its obligations under thisAgreement.


137. Assignment / Customer hereby agrees and provides consent Suggestionnotacceptable.

66

Sr.No

Section &ClauseNo.

Reference /Subject


Discounting ofReceivables

toWiprotohaveunhinderedrighttoassignthereceivablesunderthisContracttoafinancialorbanking institution or any other institution /organizationengagedinthebusinessoffunding.For avoidance of doubt, such assignment mayincludebutisnotlimitedtosaleofreceivables.

138. Assignment /Discounting ofReceivables

Notwithstanding anything contained orexpressed to the contrary in theAgreementorelsewhere,Customerisobligatedtoprovidefullsupport and cooperation to Wipro to enableWiprotoassignanddiscountthereceivablesbyfurnishing all data, documents, reports, futureprojections etc. including last three yearsfinancials, latest progress report, financialmodel etc. to the reasonable possible extent ifso required by such financial or bankinginstitutioninordertoenablethemtoascertainthecreditworthinessforlendingmoneyagainsttheassignmentofreceivables.


139. Assignment /Discounting ofReceivables

In the event if RFP/Contract provides fortakeover of ownership of Customer asset, itshallbeconditioneduponsuccessfullysecuringthe finances from a financial or bankinginstitution or any other institution /organizationengagedinthebusinessoffundingunderafactoringarrangement.


140. 2.2QualificationCriteriaRFP Page No.9/50

Thefirm/companyshould have anannualturnoverofat least Rs. 10Crore and out ofwhich 2 Crorefrom the MobileApplication

WiprohasdonevariousprojectswherevaroiusfunctionalitiesaredeliveredthroughtheMobileApplicationandMobilebaseddevelopment,butwe showcasing the 2 Cr from the MobileApplication Developments shall be challengingasMobilebaseddevelopmentremains thepartof the larger scope of work of a Turkey deal,hencerequestyoutokindlyrelookthiscriteria.

NoChange.AsperRFP.

67

Sr.No

Section &ClauseNo.

Reference /Subject


Developmentbusinessinthelast3 financial years(2013‐14, 2014‐15, 2015‐16) asrevealed byauditedaccounts.

141. 4.2.4 Biddersare required tokeep followinginconsiderationwhilepreparing thefinancialRFP Page No.40/50

Design,Development,deployment andintegration of Nnos.ofservicesforeach additionalserviceRs.10,000/‐ perservice shall bepayable.

Every new service to be introducedmay haveits own level of complexities , dependencies .Hence , fixinganamountwithoutaccessingthecomplexityinvolvedshallnotbepratical.Hence,this Rs.10,000/‐ can only be looked as min.amount paid against any service relateddevelopment. Please give a serious thought tothesame

142. 4.3

Deliverables &TimelinesRFP Page No.40/50

Submission ofTechnicalDocuments (T+2Weeks), Mobileapplicationdesign,Development,Integration (withCSP, SBI ePay) &UAT (T+8Weeks),Go‐Live of 30Services(T+10Weeks), Go‐Liveremaining (70)services (Within 1Year)

a)Themajorconcernsisrelatedtothetimelineas (T+2W) shall not bepractical as it takes atleast1weektomakethedevelopmentandTestenvironmentready,Another2Weekswouldbeneedstounderstandtheservicestoberenderedprepare itswireframeshence this taskshallbecompletedinmin.(T+4Weeks)b)Nowonce theWireframesareplanned , theMobile Applications Uis will be constructed ,designed , tested . Hence this will be core theproject, that will require extensive testing,security related checks and balances andcompliance related verifications. Hence it willessentiallyneed (T+18Weeks) insteadof (T+8Weeks).Hence,pleaserelookthetimelineandalsoalignthe70servicestimelinesaccordingly.

PleaseseerevisedTimeline.

68

Sr.No

Section &ClauseNo.

Reference /Subject


143. Functionalscopeofthemobileapplicationtobeprovidedforestimationandservicesscope

NeedtoaskNICforcurrentstatisticsforwebaswellascounter.

144. Totalno.ofmobileappstobebuilt? ThereshallbeonlyonemobileappandbidderhastodeployN.noofserviceonthat.

145. User volumetric to be shared for hardwaresizinganddeployment‐Concurrentusers?TPS?

NeedtoaskNICforcurrentstatisticsforwebaswellascounter.

69

Annexure A

List of Services ‐ Common Services Portal Sr. No.

ServiceName Category

1 Small Farmer Certificate Certificate

2 Income Certificate Certificate

3 Socially & Educationally Backward Class Certificate Certificate

4 SC/ST Caste Certificate Certificate

5 Application for Varsai Certificate Certificate

6 Domicile Certificate Certificate

7 Senior Citizen Certificate Certificate

8 Character Certificate Certificate

9 Religious Minority Certificate Certificate

10 Widow Certificate Certificate

11 Economically Backward Certificate Certificate

12 Renewal of Arms Licence for Crop Protection License

13 Income Certificate(Panchayat) Certificate

14 Religious Minority Certificate Certificate

15 Economically Backward Certificate(Panchayat) Certificate

16 Widow Certificate(Panchayat) Certificate

17 SC/ST Caste Certificate(Panchayat) Certificate

18 Socially & Educationally Backward Class Certificate (Panchayat) Certificate

19 Non‐Creamylayer Certificate for Central Government Certificate

20 Non‐Creamylayer Certificate (SEBC) Panchayat Certificate

21 Non‐Creamylayer Certificate for Central Government (Panchayat) Certificate

22 Addition of Name in Ration Card(Form 3) Ration Card

23 Application for New Ration Card (Form 2) Ration Card

24 Removal of Name from Ration Card (Form 4) Ration Card

25 Application of Change of Address in Ration Card(Form 6) Ration Card

26 Application of Separate Ration Card (Form 5) Ration Card

27 Application for Duplicate Ration Card (Form 9) Ration Card

28 Application for Ration Card Member Guardian Ration Card

70

Annexure B Format of Earnest Money Deposit in the form of Bank Guarantee

Ref: Bank Guarantee No. Date: To, Director (e‐governance) Gujarat Informatics Limited 8th Floor, Block ‐1, Udyog Bhavan, Sector ‐ 11, Gandhinagar ‐ 382017 Gujarat, India Whereas ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ (here in after called "the Bidder") has submitted its bid dated ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ in response to the Tender no: XXXX for Tender No: ‐ SW18052016106 RFP for Selection of Firm/Company for Design, Development, Integration & Implementation of Unified Mobile Application in Government of Gujarat, KNOW ALL MEN by these presents that WE ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ having our registered office at ‐‐‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ (hereinafter called "the Bank") are bound unto the ______________, Gujarat Informatics Limited in the sum of ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ for which payment well and truly to be made to Gujarat Informatics Limited , the Bank binds itself, its successors and assigns by these presents. Sealed with the Common Seal of the said Bank this ‐‐‐‐‐‐‐‐‐‐‐‐‐‐day of ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐2016. THE CONDITIONS of this obligation are: The E.M.D. may be forfeited: If a Bidder withdraws its bid during the period of bid validity Does not accept the correction of errors made in the tender document; In case of a successful Bidder, if the Bidder fails: 1) To sign the Contract as mentioned above within the time limit stipulated by purchaser or 2) To furnish performance bank guarantee as mentioned above or 3) If the bidder is found to be involved in fraudulent practices. 4) If the bidder fails to submit the copy of purchase order & acceptance thereof. We undertake to pay to the GIL/Purchaser up to the above amount upon receipt of its first written demand, without GIL/ Purchaser having to substantiate its demand, provided that in its demand GIL/ Purchaser will specify that the amount claimed by it is due to it owing to the occurrence of any of the abovementioned conditions, specifying the occurred condition or conditions. This guarantee will remain valid up to 9 months from the last date of bid submission. The Bank undertakes not to revoke this guarantee during its currency without previous consent of the OWNER/PURCHASER and further agrees that the guarantee herein contained shall continue to be enforceable till the OWNER/PURCHASER discharges this guarantee The Bank shall not be released of its obligations under these presents by any exercise by the OWNER/PURCHAER of its liability with reference to the matters aforesaid or any of them or by reason or any other acts of omission or commission on the part of the OWNER/PURCHASER or any other indulgence shown by the OWNER/PURCHASER or by any other matter or things. The Bank also agree that the OWNER/PUCHASER at its option shall be entitled to enforce this Guarantee against the Bank as a Principal Debtor, in the first instance without proceeding against the SELLER and not

71

withstanding any security or other guarantee that the OWNER/PURCHASER may have in relation to the SELLER’s liabilities. Dated at _______________ on this _________ day of ___________2016. ____________________ Signed and delivered by _____________________ For & on Behalf of Name of the Bank & Branch & Its official Address Approved Bank: Any Nationalized Bank including the public sector bank or Private Sector Banks or Commercial Banks or Co‐Operative Banks and Rural Banks (operating in India having branch at Ahmedabad/ Gandhinagar) as per the G.R. no. EMD/10/2015/508/DMO dated 27.04.2016 issued by Finance Department or further instruction issued by Finance department time to time.

72

ANNEXURE 3: Performance Bank Guarantee

To: __________________________________________________________

WHEREAS ________________________________________________________ (Name of Service

provider) hereinafter called “service provider” has undertaken, in pursuance of Contract No.

___________________ dated _________ _ to render services for

__________________________________ hereinafter called “The Contract”. AND WHEREAS it has been

stipulated by you in the said Contract that the SP shall furnish you with a Bank Guarantee by any

Nationalized Bank including the public sector bank or Private Sector Banks authorized by RBI or

Commercial Bank or Regional Rural Banks of Gujarat or Co‐Operative Bank of Gujarat (operating in India

having branch at Ahmedabad/ Gandhinagar) for the sum specified therein as security for compliance with

the Supplier / SP’s performance obligations in accordance with the Contract.

AND WHEREAS we have agreed to give the Supplier / SP a Guarantee:

WE, THEREFORE, hereby affirm that we are Guarantors and responsible to you, on behalf of the SP, up to

a total of ________________ (Amount of the Guarantee in Words and Figures) and we undertake to pay

you, upon your first written demand declaring the SP to be in default under the Contract and without

cavil or arguments, any sum or sums within the limit of ________________________ (Amount of

Guarantee) as aforesaid, without your needing to prove or to show grounds or reasons for your demand

of the sum specified therein.

This guarantee is valid until the______________ day of __________ 20 _____

Signature and Seal of Guarantors

______________________________

Date _______________________

Address_____________________

____________________________

Approved Bank: Any Nationalized Bank including the public sector bank or Private Sector Banks or Commercial Banks or Co‐Operative Banks and Rural Banks (operating in India having branch at Ahmedabad/ Gandhinagar) as per the G.R. no. EMD/10/2015/508/DMO dated 27.04.2016 issued by Finance Department or further instruction issued by Finance department time to time.