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Sec 7 | Pg 1 Responsible service of alcohol for clubs Overview Introduction This section contains information to assist you in understanding your obligations for the responsible service of alcohol (RSA) at your club. It contains information about: RSA and why it is important how to serve alcohol responsibly, and managing intoxicated members and guests. Resources The ‘RSA training register’ in the Record keeping section of this resource kit will assist you in meeting the RSA conditions of your liquor licence. See: The Victorian Commission for Gambling and Liquor Regulation (VCGLR) website at www.vcglr.vic.gov.au for information about training requirements. Contents This section contains the following topics: Topic See page Part 1: RSA Why RSA is important 2 RSA training requirements 3 Check your understanding part 1 – RSA 4 Part 2: Serving alcohol responsibly Legal and moral obligations 5 Promoting good behaviour 7 Consequences of non-compliance 8 Facts about alcohol 9 Check your understanding 2 – serving alcohol responsibly 11 Part 3: Managing intoxicated members and guests Recognising signs of intoxication 12 What to do if a club member or guest is intoxicated 14 Strategies to prevent intoxication 15 Check your understanding 3 – managing intoxicated members and guests 17 Part 4: Summary Golden rules of RSA 18 Resources 18 Check your understanding answers 19 Checklist – RSA 22

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Responsible service of alcohol for clubs

Overview

Introduction This section contains information to assist you in understanding your obligations for the responsible service of alcohol (RSA) at your club.

It contains information about:

• RSA and why it is important

• how to serve alcohol responsibly, and

• managing intoxicated members and guests.

Resources The ‘RSA training register’ in the Record keeping section of this resource kit will assist you in meeting the RSA conditions of your liquor licence.

See: The Victorian Commission for Gambling and Liquor Regulation (VCGLR) website at www.vcglr.vic.gov.au for information about training requirements.

Contents This section contains the following topics:

Topic See page

Part 1: RSA

Why RSA is important 2

RSA training requirements 3

Check your understanding part 1 – RSA 4

Part 2: Serving alcohol responsibly

Legal and moral obligations 5

Promoting good behaviour 7

Consequences of non-compliance 8

Facts about alcohol 9

Check your understanding 2 – serving alcohol responsibly 11

Part 3: Managing intoxicated members and guests

Recognising signs of intoxication 12

What to do if a club member or guest is intoxicated 14

Strategies to prevent intoxication 15

Check your understanding 3 – managing intoxicated members and guests

17

Part 4: Summary

Golden rules of RSA 18

Resources 18

Check your understanding answers 19

Checklist – RSA 22

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Part 1: RSA

Why RSA is important

RSA Clubs and communities have become more aware of the social problems that result from alcohol abuse and realise that they have a moral and legal duty of care to their members and guests to ensure they can enjoy themselves in a safe environment.

Clubs should develop ways to monitor the service of alcohol. This will help them meet their responsibilities under the Liquor Control Reform Act 1998 (the Act) and contribute to minimising the risk of alcohol-related harm.

The RSA training program aims to assist clubs to develop policies and procedures for the service of alcohol. The RSA program also provides clubs with the knowledge and awareness to responsibly serve alcohol in licensed premises.

Benefits of RSA Club committees should strive to avoid problems caused by intoxicated members and guests. It is in the club committee and community’s interest to minimise problem drinking to ensure that:

• the overall atmosphere of the club is pleasant

• the club enjoys a good reputation with the neighbourhood and community

• there is no damage to the club’s premises

• potential legal problems are avoided

• there is less turnover of volunteers, and

• police attendance is not required.

When the service of alcohol is managed responsibly, club members and visitors feel:

• safe, and

• inclined to participate in club activities and events.

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RSA training requirements

RSA training course

Certain club liquor licences have a condition endorsed on their licence that requires club committee members and volunteers who are responsible for the service of alcohol, to complete an approved RSA course.

It is important to check your club’s licence to see if it has a condition relating to RSA training.

RSA training is an important component of a risk management strategy to minimise alcohol-related harm. It is recommended that all clubs ensure they have at least one RSA trained person when serving alcohol.

RSA training course

A list of approved training providers for the RSA training course is available at www.vcglr.vic.gov.au.

Refresher course

If your club has an RSA training condition on its licence, the club committee members must ensure that the relevant persons update their training every three years.

To update your RSA training knowledge, complete the RSA online refresher course available at www.vcglr.vic.gov.au.

If your club does not have the RSA training requirement, you should also access the RSA online refresher course to check your own understanding of the strategies and responsibilities you need to be aware of.

RSA training register

Clubs that have an RSA training condition on their licence are also subject to the requirement to maintain an RSA training register. The register must record the:

• name of the licensee, or if the licensee is a body corporate, the name of the person responsible for the management of the premises, and

• the name of each person involved in the supply of alcohol on the licensed premises and the date upon which each person first sold, offered for sale or served liquor on the licensed premises.

The following table outlines additional information that should be kept on file.

For the following people…You must keep a copy of each person’s…

• licensee

• person responsible for the management and control of the licensed club, and

• each person involved in the supply of alcohol at your club

• RSA certificate, and

• acknowledgement that was issued for their most recent refresher course.

This register and the documents on file must be readily accessible and available for inspection.

See: ‘RSA training register’ in the Record keeping section of this resource kit. This register is also available at www.vcglr.vic.gov.au.

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Check your understanding 1 – RSA

Checkpoint It’s time to check your understanding of what has been covered so far. Please complete the questions below and check your answers against the answers provided at the end of this section of the resource kit.

Questions 1. Name three benefits to a club resulting from minimising problem drinking.

2. If your club has an RSA training condition on its licence, how often do the relevant people need to refresh their training?

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Part 2: Serving alcohol responsibly

Legal and moral obligations

Victorian law

Clubs need to be aware of offences related to the service of alcohol.

The Act states it is an offence for a licensee or permittee to:

• supply liquor to a person in a state of intoxication, or

• permit drunken or disorderly persons to be on the licensed club premises, or on any authorised premises.

Definition of intoxication

A definition of intoxication is contained in the Act. Section 3AB (1) states:

For the purposes of this Act, a person is in a state of intoxication if his or her speech, balance, co-ordination or behaviour is noticeably affected and there are reasonable grounds for believing that this is the result of the consumption of liquor.

What are the obligations of the club?

The club has a moral obligation to ensure a safe environment for its members and guests at all times. It is also against the law to serve alcohol to a person who is intoxicated and to allow a drunken or disorderly person to be on the premises.

If you have reasonable grounds to believe that someone is intoxicated, then you must refuse service to that person.

If you have reasonable grounds to believe that someone is drunk or disorderly, then you must not allow them to be on the premises.

What are the obligations of members and guests?

A club should ensure that members and guests are aware of their legal and social obligations. A club member or guest:

• must not:

– obtain liquor for a person in a state of intoxication, or

– aid or assist a person in a state of intoxication to obtain liquor.

• who is drunk, violent or quarrelsome must not refuse to leave the club premises when asked to do so by:

– the licensee or permittee

– an employee or agent of the licensee or permittee, or

– a member of the Victoria Police.

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Legal and moral obligations

What if an incident occurs?

Despite all attempts for clubs to comply with the law, incidents may occur at club premises. When such incidents happen, you should record them in an incident register. An incident register can be as simple as an exercise book.

Examples of some incidents are:

• an intoxicated member or guest on the premises refuses to leave

• entry is refused to an intoxicated or disorderly person

• a member or guest assaults another person within the premises, or

• members or guests create a nuisance when leaving the club, thus creating a disturbance for neighbours.

Some of the details that an incident register should record the:

• incident date, time and location

• name of the member or guest

• details of witnesses

• incident details, and

• description of offenders.

See: Record keeping section of this resource kit for an example of an incident register. This register is also available at www.vcglr.vic.gov.au.

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Promoting good behaviour

Introduction Drinking behaviour depends on three different factors:

• The drink – the amount and strength of alcohol.

• The drinker – the characteristics of the person drinking the alcohol and his or her state of mind and personal circumstances.

• The environment – the atmosphere and prevailing rules of the club where the drinking is taking place.

Preventative factors

The club committee members and volunteers serving alcohol are in a position to control or influence at least two of the three factors above: the amount and type of drink served and the environment.

Some important preventative factors for your club to implement include:

• keeping your club amenities and facilities at high levels of cleanliness and repair

• regularly removing glasses, containers and litter

• providing adequate numbers of security staff or crowd controllers at club special events, particularly where you believe there is a risk of intoxication or underage drinking

• ensuring toilet facilities are clean and adequate

• video camera surveillance

• ready availability of food and non-alcoholic drinks

• adequate seating arrangements

• good communication between committee members, volunteers and club members, and

• RSA training for volunteers.

In summary, club premises that have high standards, are clean and tidy and can control the negative behaviour of members and guests are more likely to create a safe, relaxed atmosphere and prevent problems.

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Consequences of non-compliance

Introduction When a liquor licence is granted to a club, the club agrees to obey the laws set out in the Act. Every licensed club has a duty to serve alcohol within these legal requirements. Serving practices that result in drunkenness and alcohol abuse on licensed club premises can result in action being taken against the club. The VCGLR or Victoria Police may take action seeking to vary, suspend or cancel the liquor licence.

Guidelines for advertising and promotions

The VCGLR has published guidelines for responsible liquor advertising and promotions to assist licensees and promoters identify the standards and conduct expected of them when advertising or running liquor related promotions. The guidelines are available on the VCGLR website at www.vcglr.vic.gov.au.

Penalties for non-compliance

The following table outlines the penalties for intoxication/drunk offences.

See: www.vcglr.vic.gov.au and refer to the Breaches under the Liquor Control Reform Act 1998 fact sheet for a completed and up-to-date list of penalties.

Intoxication/drunk offencesSection from Act

Maximum penalty

Infringement notice

Supply liquor to intoxicated person 108(4)(a) $14,657 $1,466

Permit drunken/disorderly person on licensed premises 108(4)(b) $14,657 $1,466

Procure liquor for intoxicated person 114(1)(b)(i) $ 2,443 $ 244

Aid/abet intoxicated person to obtain liquor 114(1)(b)(ii) $ 2,443 $ 244

Failure by a person who is drunk, violent or quarrelsome, to leave licensed premises when requested

114(2) $ 6,107 $ 489

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Facts about alcohol

Introduction Alcohol is a drug that depresses the central nervous system. It slows down the part of the brain that controls behaviour. While people become more outgoing after a few drinks, it is the loss of control over their behaviour that becomes a concern.

Understanding alcoholic content

The RSA training program provides information and facts on alcohol content and different effects regarding absorption of alcohol.

It is helpful for community clubs to raise awareness of the alcohol content in the drinks that are served on club premises and to have some understanding of the different effects.

The following information provides a brief outline of alcohol content in drinks that may be served in clubs:

• A standard drink is typically defined as a drink that contains approximately 10 grams of pure alcohol.

• 10 grams of alcohol is normally contained in:

– 30mls of spirits

– 60mls of port

– 100mls of red or white wine

– 100mls of sparkling wine, and

– 285mls (a pot) of full strength beer.

• A standard drink and a standard sized glass are not the same thing. For example, wine served in a 200ml glass is equivalent to two standard drinks.

• Ready to drink spirits (RTDs) are increasingly popular. RTDs in 375ml bottles and cans will contain 1.2 to 1.7 standard drinks, and some have approximately seven per cent alcohol – as much as 2.4 standard drinks.

Effects of alcohol

Intoxication begins when the first drink of alcohol is consumed. When alcohol builds up in a person’s bloodstream, it can significantly affect their understanding of events and their outward behaviour.

The body quickly absorbs alcohol, however the exact time that the body will take to absorb alcohol will vary from one person to another. The best way for people to avoid drunkenness is for drinkers to ‘pace’ themselves – that is, drink at a rate no faster than it takes for the body to break down the alcohol.

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Facts about alcohol

Alcohol abuse in Australia

Providing club members with facts and data may help them gain an understanding of the potential harm and consequences regarding alcohol abuse.

It is important that club committee members are aware of the annual costs of alcohol abuse, such as:

• 24,714 inpatient hospitalisations

• over 8,000 emergency department presentations

• over 4,700 ambulance attendances in metropolitan Melbourne

• 64 per cent of 18-24 year olds and 32 per cent of 14-17 year olds binge drinking

• 759 alcohol related deaths, 57 road deaths

• 13,000 seeking treatment for alcohol problems

• 487 infringements to licensees breaching liquor laws

• 2,472 infringements to minors for possession of alcohol

• 8,850 assaults involving young people affected by alcohol

• 16,500 drivers convicted of drink and/or drug offences

• 10,000-15,000 people apprehended for public drunkenness

• 1,511 assaults in licensed premises

• 37 per cent of parents with children entering foster care have alcohol abuse problems.

Source: Victorian Government 2008

See: Research report Alcohol-related harm and the operation of licensed premises. This report is available at www.vcglr.vic.gov.au.

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Check your understanding 2 – serving alcohol responsibly

Checkpoint It’s time to check your understanding of what has been covered so far.

Please complete the questions below and check your answers against the answers provided at the end of this section of the resource kit.

Questions 1. What action should you take if you have reasonable grounds to believe that a club member or guest is intoxicated?

2. A club member or guest can obtain liquor on behalf of an intoxicated person who is on club premises.

True False

3. A club member or guest who is drunk or quarrelsome must not refuse to leave the club premises when asked to do so.

True False

4. Name four preventative factors that clubs can implement to control drinking behaviour on their premises.

5. A standard drink is typically defined as a drink that contains approximately five grams of pure alcohol.

True False

6. Wine served in a 200ml glass is equivalent to two standard drinks.

True False

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Part 3: Managing intoxicated members and guests

Recognising signs of intoxication

Signs of intoxication

There are many noticeable signs that a person may display as they become intoxicated. As blood alcohol levels rise, differences can be noticed in coordination, appearance, speech and behaviour.

The following table outlines some of the signs of an intoxicated person.

Noticeable changes in behaviour

Noticeable loss of coordination

Noticeable decrease in alertness

Becoming loud, boisterous and disorderly

Spilling drinksRambling conversation

Becoming argumentativeFumbling and difficulty in picking up change

Loss of train of thought

Annoying other patrons and staff

Swaying and staggering

Difficulty in paying attention

Becoming incoherent, slurring or making mistakes in speech

Difficulty walking straight

Not hearing or understanding what is being said

Becoming physically violentBumping into furniture and other customers

Drowsiness, dozing or sleeping while sitting at a bar or table

Becoming bad tempered or aggressive

Glassy eyes and lack of focus

Using offensive language Falling down

Exhibiting inappropriate sexual behaviour

Vomiting

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Recognising signs of intoxication

Other ways to determine intoxication

The previous table is not exhaustive and is not necessarily conclusive of intoxication.

Interaction with the person and their friends will help you determine whether someone is intoxicated and their level of intoxication.

Strategies to recognise signs of intoxication

Becoming familiar with members and guests who frequent the club will assist you to recognise when someone is intoxicated. However, there are strategies you can use to help recognise signs of intoxication even when the person is unfamiliar to you. Some strategies are provided below, but it is a good idea for your club committee to discuss other ways to recognise and prevent intoxication.

Talk with the person, ask them questions such as:

• How much alcohol have you consumed?

• When did you last eat and how much?

• Do you consider yourself intoxicated?

Make further observations:

• Does the person smell of alcohol?

• When did the person enter the club premises?

• What type of alcohol has been consumed?

• How much alcohol have you witnessed the person drink?

If it is difficult getting a reasonable response from the person, talk to the people they are drinking with and ask similar questions.

If the person has a medical condition or disability, it is likely that their friends will be able to tell you. Be sensitive to a person’s right to privacy.

Conditions that show similar signs of intoxication

You need to be aware that certain types of disabilities can create an impression that a person is intoxicated.

Sometimes, physical and mental disabilities exhibit some of the same signs and symptoms as alcohol intoxication.

Ruling out medical conditions and disabilities

Prior to refusing service on the basis that a person is intoxicated, you must be able to rule out various medical conditions and disabilities that cause symptoms similar to intoxication. For example:

• possible illness

• injury, or

• medical conditions, such as:

– brain trauma

– hypoglycemia, or

– pneumonia.

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What to do if a club member or guest is intoxicated

Reasonable grounds for belief

Remember that it is an offence to:

• supply liquor to an intoxicated person, or

• allow a drunken person on the club premises.

The law requires that you must have ‘reasonable grounds’ for the belief that the person is intoxicated as a result of alcohol consumption.

Reasonable grounds for belief is what a reasonable person would believe in the given situation, taking into account the relevant knowledge, facts you have and the circumstances you are in.

A belief can be formed on the basis of observing the physical signs and symptoms, talking to the person and their friends, and then considering whether such symptoms could be the result of alcohol consumption or another condition.

In Victoria, it is unlawful to treat someone unfairly or discriminate against them on grounds of their actual or assumed disability.

What if I’m wrong?

It is alright if you refuse service to a person on the basis of the belief they are intoxicated, even if you are wrong.

Note: A person has the right to take the matter to the Equal Opportunity and Human Rights Commission if they feel they have been subjected to discrimination.

How to refuse service

You can use the following suggestions to refuse service to a member or guest:

• Use tact – politely inform the person you will not serve them any more alcohol. Don’t speak to the person in front of others.

• Repeat firmly that by law they cannot be served another drink.

• Offer a non-alcoholic drink or food.

• Notify committee members or security. Also notify other relevant members or volunteers that you have refused service to the person.

• If considered necessary, your club may impose a short term ban.

Note: The RSA training course covers how to refuse service in more detail.

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Strategies to prevent intoxication

Club responsibilities

It is the club’s responsibility to prevent members and guests from becoming intoxicated.

All persons serving alcohol at your club, including those who are not RSA trained, need to ensure:

• they recognise the signs of intoxication

• they are not serving anyone who is intoxicated, and

• members and guests do not become intoxicated.

Club culture and environment

The club’s committee and members can create a low risk, healthy club culture and environment by implementing strategies and policies to prevent intoxication and underage drinking.

Some ways clubs can work to prevent problems with intoxicated/underage members and guests are:

• avoiding inappropriate promotion of events involving alcohol

• adopting a policy on serving strategies and the refusal of service

• having a plan to prevent intoxication

• training volunteers and members regularly

• providing safe transport alternatives, and

• having a plan to prevent underage drinking.

Other strategies to help prevent intoxication

The club’s committee should ensure that people serving alcohol use the following methods to help prevent intoxication:

• Actively promote a healthy lifestyle for all club members.

• Actively promote low alcoholic drinks, non-alcoholic drinks and food accompaniments.

• Use standard drink measures when serving non pre-packaged alcohol.

• Slow service down.

• Point to the relevant sign outlining the club’s responsibilities.

• Alert members and volunteers to a person showing signs of intoxication.

• Serve water with alcoholic drinks and keep water available.

• Ensure only RSA trained members or volunteers serve alcohol.

It is recommended that persons who serve alcohol do not consume alcohol while on duty.

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Strategies to prevent intoxication

Create a club policy

Written policies and procedures are the best way for everyone in the club (including new members and guests) to understand what is expected. A club policy on drinking and consuming alcohol helps everyone know that the club is committed to:

• encouraging moderation

• not serving intoxicated or underage people, and

• minimising drink driving.

After creating a club policy, it will need to be promoted. Solid support should be provided by the committee members to implement the policy. At all times committee members should be seen as positive and responsible role models and should lead by example.

Record club incidents

You should record all incidents for a variety of reasons:

• It can be used to monitor and track incidents that regularly occur and help the committee understand how or why they may be occurring.

• It provides an accurate record for police, company or insurance purposes.

• It can help prevent similar incidents from happening again.

The record should include:

• the date and time

• what happened

• who was involved

• the names of any witnesses and their contact information

• how it was dealt with, and

• whether police were called.

Ensure safe transport

Caution should be exercised when you are aware that members and guests are planning to drive. Nobody wants to see a club member or guest become a road statistic. A safe transport strategy may help prevent this and may include the following:

• Offering to call a friend or family member.

• Offering to call a taxi.

• Providing a telephone along with the phone numbers of taxi companies.

• Where practical, offering a mini-bus to transport members home.

• Starting a Designated Driver Program.

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Strategies to prevent intoxication

Designated Driver Programs

A Designated Driver Program (DDP) aims to ensure that the person driving a group is safe to drive. Some DDPs work as follows:

• The driver registers when they enter the premises.

• The driver is given a badge or marker so members and guests can identify them.

• The driver is entitled to free non-alcoholic drinks.

It is a good strategy to offer free or discounted food to the driver. This may encourage the drinkers in the group to order food at the same time. It will also increase food sales at your club and decrease the chance of people drinking on an empty stomach.

DDPs are only a good idea if the group of people involved drink responsibly. It should not become an excuse for the non-drivers to become intoxicated once they know they have a ride home.

If a club implements a DDP, they should publicise it through their newsletters and other relevant media. Having a DDP not only brings in new members and guests, but also promotes the club as being responsible. This sends a message to the community that the club cares about members and guests.

Check your understanding 3 – managing intoxicated members and guests

Checkpoint It’s time to check your understanding of what has been covered so far. Please complete the questions below and check your answers against the answers provided at the end of this section of the resource kit.

Questions 1. You have noticed a member displaying signs of intoxication. You believe that they are disrupting the peace for other members and guests. What are some additional things you could do to confirm that they are intoxicated?

2. What are some ways you can refuse to serve alcohol to a person that won’t embarrass them or cause a scene?

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Part 4: Summary

Golden rules of RSA

Club responsibilities

It is against the law to serve alcohol to an intoxicated person.

Serving alcohol to an intoxicated person also places the person at risk. They may harm themselves in the premises or be at risk of harm on the way home.

There are four things to remember when responsibly serving alcohol:

• Do not serve anyone who is underage.

• Recognise intoxication and try not to serve anyone to the point of intoxication.

• Do not serve anyone who is already intoxicated.

• Discourage intoxicated people from taking part in activities that may cause harm to themselves and others.

ResourcesThe following resources are available at www.vcglr.vic.gov.au.

• RSA training frequently asked questions

• Responsible serving of alcohol at functions

• Breaches under the Liquor Control Reform Act 1998 fact sheet

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Check your understanding answers

1 – RSA1. Name three benefits to a club resulting from minimising

problem drinking.

Any three of the following answers might apply:

• the overall atmosphere of the club is pleasant

• the club enjoys a good reputation with the neighbourhood and community

• there is no damage to the club’s premises

• potential legal problems are avoided

• there is less turnover of volunteers, and

• police attendance is not required.

2. If your club has an RSA training condition on its licence, how often do the relevant people need to refresh their training?

Every three years.

2 – Serving alcohol responsibly

1. What action should you take if you have reasonable grounds to believe that a club member or guest is intoxicated?

If you have reasonable grounds to believe that someone is intoxicated, you must refuse service to that person.

2. A club member or guest can obtain liquor on behalf of an intoxicated person who is on the club premises.

False. A club member or guest must not obtain liquor for a person in a state of intoxication

3. A club member or guest who is drunk or quarrelsome must not refuse to leave the club premises when asked to do so.

True. A club member or guest who is drunk, violent or quarrelsome must not refuse to leave the club premises when asked to do so by:

• the licensee or permittee

• an employee or agent of the licensee or permittee, or

• a member of the Victoria Police.

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Check your understanding answers

2 – Serving alcohol responsibly, continued

4. Name four preventative factors that clubs can implement to control drinking behaviour on their premises.

Any four of the following answers might apply.

• keeping your club amenities and facilities at high levels of cleanliness and repair

• regularly removing glasses, containers and litter

• providing adequate numbers of security staff or crowd controllers at club special events, particularly where you believe there is a risk of intoxication or underage drinking

• ensuring toilet facilities are clean and adequate

• video camera surveillance

• ready availability of food and non-alcoholic drinks

• adequate seating arrangements

• good communication between committee members, volunteers and club members

• volunteers are RSA trained.

5. A standard drink is typically defined as a drink that contains approximately 5 grams of pure alcohol.

False. A standard drink is typically defined as a drink that contains approximately 10 grams of pure alcohol.

6. Wine served in a 200ml glass is equivalent to two standard drinks.

True.

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Check your understanding answers

3 – Managing intoxicated members and guests

1. You have noticed a member displaying signs of intoxication. You believe that they are disrupting the peace for other members and guests. What are some additional things you could do to confirm that they are intoxicated?

Any of the following answers might apply:

• Talk with the person, ask them questions to check:

– How much alcohol they consumed

– When they last ate and how much

– Whether they consider themselves intoxicated

• Observe the person and check:

– Whether they smell of alcohol

– When they entered the club premises

– The type of alcohol consumed

– The type of alcohol consumed

2. What are some ways you can refuse to serve alcohol to a person that won’t embarrass them or cause a scene?

Any of the following answers might apply:

• Use tact – politely inform the person you will not serve them any more alcohol. Don’t speak to the person in front of others.

• Repeat firmly that by law they cannot be served another drink.

• Offer a non-alcoholic drink or food.

• Notify committee members or security. Also notify other relevant members or volunteers that you have refused service to the person.

• If considered necessary, your club may impose a short term ban.

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Checklist – RSA

Checklist Use the following checklist to assist you to comply with RSA.

Check if you need to have new staff/volunteers RSA trained.

Check whether your club has an RSA training condition on the licence and that you are meeting the training requirements.

Check that you have the required signs displayed in the club premises:

Intoxication

No Proof No Purchase

Be Safe

Check that you have low-alcoholic and non-alcoholic drinks available.

Check that you have free drinking water available to your members and guests.

Check that your club provides food, either free or available to buy.

Check that you have an incident register for keeping track of problems with intoxicated members or guests.