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RESTARTING FORD JIM FARLEY | CHIEF OPERATING OFFICER KIERSTEN ROBINSON | CHIEF HUMAN RESOURCES OFFICER GARY JOHNSON | CHIEF MANUFACTURING AND LABOR AFFAIRS OFFICER

RESTARTING FORD...2020/04/30  · RETAIL NETWORK LARGELY BACK ONLINE: NEW CUSTOMER EXPERIENCE Open: No sales restrictions 3,000 U.S. Ford dealers 93 % offering virtual online sales

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Page 1: RESTARTING FORD...2020/04/30  · RETAIL NETWORK LARGELY BACK ONLINE: NEW CUSTOMER EXPERIENCE Open: No sales restrictions 3,000 U.S. Ford dealers 93 % offering virtual online sales

RESTARTING FORD

JIM FARLEY | CHIEF OPERATING OFFICER

KIERSTEN ROBINSON | CHIEF HUMAN RESOURCES OFFICER

GARY JOHNSON | CHIEF MANUFACTURING AND LABOR AFFAIRS OFFICER

Page 2: RESTARTING FORD...2020/04/30  · RETAIL NETWORK LARGELY BACK ONLINE: NEW CUSTOMER EXPERIENCE Open: No sales restrictions 3,000 U.S. Ford dealers 93 % offering virtual online sales

SAFETY OF OUR PEOPLE: OUR #1 PRIORITY

Page 3: RESTARTING FORD...2020/04/30  · RETAIL NETWORK LARGELY BACK ONLINE: NEW CUSTOMER EXPERIENCE Open: No sales restrictions 3,000 U.S. Ford dealers 93 % offering virtual online sales

FORD AROUND THE WORLD

188,000 Employees

5.4 MVehicles

78Ford + Joint Venture Plants

11Engineering Centers

Page 4: RESTARTING FORD...2020/04/30  · RETAIL NETWORK LARGELY BACK ONLINE: NEW CUSTOMER EXPERIENCE Open: No sales restrictions 3,000 U.S. Ford dealers 93 % offering virtual online sales

BACKBONE OF THE ECONOMY

Source: Alliance of Automobile Manufacturers: Multi-industry contribution analysis of the economic impact of automotive manufacturing, selling, repairing, renting, and additional maintenance modeled using IMPLAN economic analysis data software, 2017 data year

6%AUTOMOTIVE:

of U.S. GDP2.68M

Total Jobs Dependenton Automakers

2.88MTotal Jobs Dependent

on Suppliers

1.51MTotal Jobs Dependent

on Dealers

Page 5: RESTARTING FORD...2020/04/30  · RETAIL NETWORK LARGELY BACK ONLINE: NEW CUSTOMER EXPERIENCE Open: No sales restrictions 3,000 U.S. Ford dealers 93 % offering virtual online sales

Ford Honda GM Fiat Chrysler Nissan Toyota Hyundai

BUILDING IN AMERICA, FOR AMERICA

#1IN U.S. HOURLY AUTOWORKERS

IN VEHICLES ASSEMBLED IN THE U.S.

AMONG HIGH-VOLUME AUTOMAKERS IN AMERICAN-ASSEMBLED PERCENT

OF AMERICAN SALES

IN VEHICLES EXPORTED FROM U.S.

77%

Based on Ford’s analysis of IHS Markit CYE 2019 US Light Vehicle Production data. High-volume manufacturers produce 500,000 units or more in a CY.

DOMESTIC SALES

FORD

Page 6: RESTARTING FORD...2020/04/30  · RETAIL NETWORK LARGELY BACK ONLINE: NEW CUSTOMER EXPERIENCE Open: No sales restrictions 3,000 U.S. Ford dealers 93 % offering virtual online sales

F-SERIES: AMERICA’S WORKHORSE

4Plants

$50BEstimated

annual globalsales revenue.> American Express,

Coca-Cola, Cisco Systems or Delta Airlines

19kEmployees

100%Built in the U.S.

2k+U.S. Suppliers

Agriculture45%

Construction51%

Forestry and Lumber

45%Mining

and Quarrying

70%Petroleum59%

Road and Highway Maintenance

73% 67%Utility

Services

Leading market share in key sectors

Page 7: RESTARTING FORD...2020/04/30  · RETAIL NETWORK LARGELY BACK ONLINE: NEW CUSTOMER EXPERIENCE Open: No sales restrictions 3,000 U.S. Ford dealers 93 % offering virtual online sales

GLOBAL LESSONS LEARNED

NO-TOUCH DOORS THERMAL SCANNING SANITIZING

Page 8: RESTARTING FORD...2020/04/30  · RETAIL NETWORK LARGELY BACK ONLINE: NEW CUSTOMER EXPERIENCE Open: No sales restrictions 3,000 U.S. Ford dealers 93 % offering virtual online sales

HONED PROTOCOLS THROUGH PPE MANUFACTURING

Ventilators1,500

Powered Air-PurifyingRespirators

6,000Face shields

10MFace masks4M

Medical gowns250,000

Page 9: RESTARTING FORD...2020/04/30  · RETAIL NETWORK LARGELY BACK ONLINE: NEW CUSTOMER EXPERIENCE Open: No sales restrictions 3,000 U.S. Ford dealers 93 % offering virtual online sales

FORD TEAM STEPPING UP

DOUG RICKERT SUZANNE DePRIMO BRUNO MOLATSANE

CRISTINA ALVAREZ RUEDA TRINA BIRD JAMIE BELLASALMA

Page 10: RESTARTING FORD...2020/04/30  · RETAIL NETWORK LARGELY BACK ONLINE: NEW CUSTOMER EXPERIENCE Open: No sales restrictions 3,000 U.S. Ford dealers 93 % offering virtual online sales

5 CONDITIONS MUST BE MET

PARTNERING WITH GOVERNMENTS

Government supports resumption of work

MODELINGCountry/location-specific modeling supported

by health organizations, academic modeling, WHO/CDC guidelines, health experts and GDIA

predictive modeling

CORE RULESMust-have requirements that create the right conditions that protect employees safety and health. Core safety rules include provisions of

PPE, temperature scanning and modifying workspace/facility layouts

RTW SCHEDULE IN PLACEStaggered with ramp-up, employees-centric

start-up cadence

EMPLOYEE EXPERIENCELearning and proactive communication in place to prepare

employees for the transition to a new workplace experience; leverage benchmarking practices

Page 11: RESTARTING FORD...2020/04/30  · RETAIL NETWORK LARGELY BACK ONLINE: NEW CUSTOMER EXPERIENCE Open: No sales restrictions 3,000 U.S. Ford dealers 93 % offering virtual online sales

EMPLOYEE SAFETY + CARE PLAN

Self-Certify Health Survey

Temperature Scanning

COVID-19 Reporting Site

Enhanced Access to Cleaning Supplies

Modifying Offices and Facilities for Social Distancing Requirements

Redesigned Food Service

HEALTH ASSESSMENT

Face Masks

Hand Sanitizer

Safety Goggles or Face Shields(where social distancing standards can’t be met)

PERSONAL PROTECTIONEQUIPMENT

BUILDING + FACILITYMODIFICATIONS

Page 12: RESTARTING FORD...2020/04/30  · RETAIL NETWORK LARGELY BACK ONLINE: NEW CUSTOMER EXPERIENCE Open: No sales restrictions 3,000 U.S. Ford dealers 93 % offering virtual online sales

RETURN TO WORK PLAYBOOK

Page 13: RESTARTING FORD...2020/04/30  · RETAIL NETWORK LARGELY BACK ONLINE: NEW CUSTOMER EXPERIENCE Open: No sales restrictions 3,000 U.S. Ford dealers 93 % offering virtual online sales

PROGRESSIVE APPROACH

Virtual Workforce

Manufacturing +Place-dependent work

Dealers/Suppliers

Business Critical Teams MAY 4

Europe

China Operations

Page 14: RESTARTING FORD...2020/04/30  · RETAIL NETWORK LARGELY BACK ONLINE: NEW CUSTOMER EXPERIENCE Open: No sales restrictions 3,000 U.S. Ford dealers 93 % offering virtual online sales

Sample Maps of Confirmed Cases

FORD GLOBAL DATA INSIGHTS & ANALYTICS

MICHIGAN

THAILANDBRAZIL

TURKEYGERMANY

UNITED STATES

Page 15: RESTARTING FORD...2020/04/30  · RETAIL NETWORK LARGELY BACK ONLINE: NEW CUSTOMER EXPERIENCE Open: No sales restrictions 3,000 U.S. Ford dealers 93 % offering virtual online sales

RETAIL NETWORK LARGELY BACK ONLINE: NEW CUSTOMER EXPERIENCE

Open: No sales restrictions

3,000U.S. Ford dealers

93%offering virtual

online sales

92%offering delivery

of new purchases

89%offering pickup and delivery for service

Semi-Open: Online selling, appointment, remote delivery allowed Closed: State mandateof sales are

online in April

1/3

Page 16: RESTARTING FORD...2020/04/30  · RETAIL NETWORK LARGELY BACK ONLINE: NEW CUSTOMER EXPERIENCE Open: No sales restrictions 3,000 U.S. Ford dealers 93 % offering virtual online sales

Q & A

JIM FARLEY | CHIEF OPERATING OFFICER

KIERSTEN ROBINSON | CHIEF HUMAN RESOURCES OFFICER

GARY JOHNSON | CHIEF MANUFACTURING AND LABOR AFFAIRS OFFICER