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Tasks: RSUI
Original concept: Improve the way in which the restaurant staff interacts with one another. This includes the waiters, chefs, and managers.
Includes:
Improved communication Streamlined ordering Better response time Due to limitations, we decided to focus on waiters.
Tasks: Original Task Descriptions
Easy: The waiter needs to give the chef orders The waiter needs to know when the customer needs assistance.
Moderate: The waiter needs to quickly determine the cost of the meal. The waiter needs to know when the chef completes an order.
Difficult: The waiter needs to request the help of the manager. The waiter needs to take the customers’ orders.
Tasks: Implemented Task Descriptions
Easy: The waiter needs to give the chef orders.
Difficult: The waiter needs to take the customers’ orders.
Users: General Demographics
Age: 16 – 65Gender: BothEthnic Background: AnyEducation: No high school diploma -
University graduateComputer experience: VariesOccupation: Waiter
Users: User Persona
Name: AgnesAge: 22Gender: FemaleEthnic Background: GermanicEducation: Sociology degree from UC
BerkeleyComputer experience: BasicOccupation: Waiter