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Results-BasedAccountability (RBA)
The Fiscal Policy Studies Institute
Websitesraguide.org
resultsaccountability.com
Book - DVD Ordersamazon.com
resultsleadership.org
AKA: Outcome-Based Accountability (OBA)
Results Based Accountabilityis made up of two parts:
Performance Accountabilityabout the well-being of
CUSTOMER POPULATIONSFor Programs – Agencies – and Service Systems
Population Accountabilityabout the well-being of
WHOLE POPULATIONSFor Communities – Cities – Counties – States - Nations
DEFINITIONS
Children born healthy, Children ready for school, Safe communities, Clean Environment, Prosperous Economy
Rate of low-birthweight babies, Percent ready at K entry, crime rate, air quality index, unemployment rate
1. How much did we do? 2. How well did we do it?
3. Is anyone better off?
RESULT or OUTCOME
INDICATOR or BENCHMARK
PERFORMANCE MEASURE
A condition of well-being for children, adults, families or communities.
A measure which helps quantify the achievement of a result.
A measure of how well a program, agency or service system is working. Three types:
= Customer Results
Popu
latio
nPe
rfor
man
ce
Children born healthy
Rate of low-birthweight babies Percent ready at K entry
Children ready for school
crime rate
Safe communities
air quality index
Clean Environment
unemployment rate
Prosperous Economy
INDICATOR
RESULT
PERFORMANCE MEASURE
Popu
latio
nPe
rfor
man
ce
= Customer Results
POPULATIONACCOUNTABILITY
For Whole Populationsin a Geographic Area
…………….reach their potential,
make a contribution and
share the benefits of the community
OCYFS Family Support Program
● Children and young people are safe
● They are in strong families with strong relationships
● Children, young people and their families are healthy
● Families are connected to their communities
Performance Accountability
For Services, Agencies and Service Systems
LR
UR
How much did we do?
Eg. Number of families, number of parenting courses
Program Performance Measures
How welldid we do it?
Eg. Percentage of satisfied clients, families allocated within 2 weeks of making contact, staff retention
Is anyonebetter off?
Quantity Quality
Effe
ct
Effo
rt
## improvement in physical safety of
the home
# reduction in involvement with CPS
# improvement in school attendance
%% improvement in physical safety of
the home
% reduction in involvement with CPS
% improvement in school attendance
How Population
&Performance Accountability
FIT TOGETHER
Contributionrelationship
Alignmentof measures
Appropriateresponsibility
THE LINKAGE Between POPULATION and PERFORMANCE
POPULATION ACCOUNTABILITY
Healthy Births Rate of low birth-weight babiesStable Families Rate of child abuse and neglect Children Ready for School Percent fully ready per K-entry assessment
CUSTOMERRESULTS
# ofinvestigations
completed
% initiatedwithin 24 hrs
of report
# repeatAbuse/Neglect
% repeatAbuse/Neglect
PERFORMANCE ACCOUNTABILITY
POPULATIONRESULTS
Child Protection
IN CLOSING
“If you do what you always did,
you will get what you always got.”
Kenneth W. JenkinsPresident, Yonkers NY NAACP
- Dave Barry
Never be afraid to try something new. Remember that a lone amateur
built the Ark.
A large group of professionals built the Titanic.
THANK YOU !
Websites
raguide.orgresultsaccountability.com
Book - DVD Ordersamazon.com
resultsleadership.org
