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Hamza Malik 3544 Split Rail Lane | Ellicott City , MD 21042 | C: 443-535-3686 | Hamza.Malik.333@gmail.com

EDUCATION University of Maryland: Baltimore County BA in Information Systems – Business Technology Administration

2008- 2013

• Course Highlights: Network administration, network design and analytics, systems security, project management, system/software development lifecycle, systems analysis, database administration, business information systems and programing.

• Web Development Certification: Experienced in Ajax, PHP, JavaScript, Java, HTML, CSS

• Dean’s List (Fall 2011)

• UMBC Rugby Player, UMBC Rugby Web Admin/Developer (www.umbc-rugby.com)

SKILLS • Various Microsoft products including Office Suite, Microsoft Project, and Microsoft Visio

• Knowledge of various versions of Microsoft Servers, Microsoft Exchange Server, Software Update Services (SUS), and Active Directory

• Experience with IIS and web hosting protocols, various firewalls, and Cisco networking devices. • Exceptional listener and communicator, Team player, Goal-driven, Highly adaptable

• Fluent in English and Urdu

• Ability to work with several operating systems, including Windows 97- 8 and Mac OSX

• SQL Server

• VMware / Remote Desktop

• Portrays professional image and possess the ability to work independently, as well as, within a team environment.

• Ability to calculate figures and amounts such as disk space and memory requirements, discounts, commissions, proportions, percentages, etc. Possesses the ability to apply the concepts of basic algebra.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions presented in written, oral, diagram, or schedule form.

• Ability to read, analyze, and interpret common technical and credit union industry journals, financial reports, and legal documents. Must be able to respond to common inquiries from customers or regulatory agencies.

• Ability to write responses to RFP's, business plans, software development requirements and specifications, and articles for publication that conforms to prescribed style and format.

• Ability to effectively present information to top management, peer management, CRI Solutions associates, vendors, customers, and prospective customers.

• Effective interpersonal skills required to interact with customers, vendors, subordinates, peers, and management

EXPERIENCE Jr. Network Administrator/Engineer Transamerica 08/2013– Present Provided support for operations, information technology, legal, marketing, and finance support to internal agents and independent producers who market the companies' life insurance, health insurance, long-term care insurance, marketing services, and investment products. Directly interfaced with CRI Solutions and CRI Canada staff, as well as, CRI Solutions credit union clients on a daily basis via phone and/or e-mail. Assists with resolving daily issues, and implementing new IT products and services, both independently and by interfacing with other IT Services team members.

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Description • Managed all aspects of network configuration, implementation, upgrades and support. Analyzed,

designed, and documented IT processes. • Recommended configurations for internal CRI Solutions infrastructure including hardware, software

and data communications. • Provided support of network devices, servers, workstations, printers, and data communication lines to

CRI Solutions. • Troubleshot desktop hardware and software issues on Microsoft operating systems-based workstations. • Built, deployed and maintained Windows Servers. • Staged, configured, and installed hardware and software applications throughout the CRI organization.

• Assisted other IT Services resources with the management of data backups of mission critical servers and workstations.

• Ensured daily compliance with CRI Solution’s Change Management, Patch Management, and Server Hardening Standards/Policy.

• Configured and maintained Microsoft Software Update Services (SUS) Server, and monitors reports to ensure all updates/patches are being applied to servers and workstations in a timely manner.

• Configured and maintained AntiVirus software to ensure all updates are being deployed/installed on servers and workstations in a timely manner.

• Assisted other IT Services resources by configuring and maintaining firewalls and routers to ensure all firmware upgrades and patches are installed in a timely manner.

• Administered CRI Solutions user accounts and group policies on the corporate domain, using Windows Active Directory.

• Administered corporate e-Mail on the Microsoft Exchange Server. • Administered corporate telecommunication systems (Toshiba, Verizon). • Documented and adheres to company network policies and procedures.

Jr. Systems Administrator Dell/ Johns Hopkins 05/2013– 08/2013 Required to work flexibly, in accommodating customer requirements and possess a drive to provide a high level of customer service, which includes working a flexible schedule that can be dictated by enterprise support issues. Description

• Required to work flexibly, in accommodating customer requirements and possess a drive to provide a high level of customer service, which includes working a flexible schedule that can be dictated by enterprise support issues.  

• Performed installation, customization and maintenance of the operating system and system software products in support of business processing requirements

• Performed system software installations, system software maintenance and product upgrades • Evaluated and integrated new operating system versions, drivers and hardware • Tested software updates and patches • Monitored and tuned the system to achieve optimum performance levels in standalone and multi-tiered

environments.

• Conducted system analysis, configuration management and developed improvements for system software performance, availability and reliability.    

• Performed Incident resolution, Problem Determination and Root Cause Analysis in accordance with Service Level Agreements.

• Designed, developed, recommended and implemented new or revised system software, utilities and automated processes as necessary

• Ensured server data integrity by evaluating, implementing and managing appropriate software and hardware solutions.

• Prescribed system backup / disaster recovery procedures.    • Created documentation of current processes to be used by other internal teams.

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• Worked with networking components (TCP/IP, WINS, DNS, DHCP) • Worked within a Microsoft Server (2000, 2003, 2008) environment at an enterprise level • Gained extensive experience in Microsoft Active Directory, IIS, and Tivoli Storage Manager (TSM) • Worked extensively with Blade server, HBA and SAN technology

Desktop Support Helion Technologies 11/2012 – 05/2013 Provided technical assistance to computer system users. Answered questions or resolved computer problems for clients in person or telephone. Provided assistance concerning issues of intermediate complexity regarding the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Description • Answered user inquiries regarding computer software or hardware operation to resolve problems • Assisted users in diagnosing and solving data communication problems • Provided users with technical support for computer problems

• Installed and performed minor repairs to hardware, software, or peripheral equipment following design or installation specifications

• Maintained the peripherals, such as printers, that are connected to the network • Referred major hardware and software problems or defective products to vendors and technicians for

service • Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use • Assisted with training new employees in day to day operations of job duties • Configured and tested computer hardware, networking software and operating system software • Configured, monitored, and maintained email applications or virus protection software

• Diagnosed, performed troubleshooting, and resolved hardware, software, or other network and system problems, and replaced defective components when necessary.

• Responsible for documenting and updating all customer correspondence and relevant internal information in support tickets via ticketing system

IT Analyst Intern Desai Medical Center 05/2012 – 08/2012 Description • Helped design, test, and implement new patient records system

• Analyzed old systems to in attempts to maximize efficiency

• Digitized all patient files

• Provided analysis and support to current systems

• Provided IT support in day-to-day office situations

• Developed new ideas that helped increase efficiency through existing systems

System Administrator Intern 1st Mariner Bank 01/2012 – 02/2012 Description

• Managed Servers physically and through software applications

• Worked Help Desk, answering questions related to all fields of IT support

• Worked with day-to-day relations regarding network security

• Gained experience with Nexpose, Storm, HeatSink, Counter Act software applications

• Worked with Palo Alto, iSCSI, Cisco, Juniper, and EMC hardware

• Installed new servers into server rooms

• Updated software for existing servers