Danielle C. Evans17656 Addison Southfield, MI 48076 ● 313-729-1510 ● danniecevans04@yahoo.com

Career Profile: A highly accomplished, talented and professional customer service representative with years of diverse experience in the corporate sector, seeking the opportunity to become a Health Care Administrator.

Professional strengths

Motivated achiever cited in performance reviews for excellence in relationship building, obtaining trust and taking on leadership roles

Possess excellent oral and written communication skills Ability to develop programs and negotiate with vendors Enthusiastic self-starter with significant exposure to multiple client situations; eager to meet challenges and

quickly assimilate career knowledge; committed to assessing community needs and implementing solutions. Customer-focused communicator with proven ability to understand and convey complex information,

develop rapport, build strong relationships with constituents (both internal and external), and deliver effective presentations.

Proficient multitasker with great attention to detail and organizational efficiency.

Education

University of Phoenix 01/2012-06/2015        Healthcare Administration

Professional Experience

North American Bancard Troy, MI 07/2012-09/2015 Executive Customer Service Representative Assist merchants with business/ monthly billing statements, inquiries and complaints Answered multi-line telephones for questions with credit card processing information Submitted supply orders for merchants Review, update and modify procedures per organizational requirements Reconciling data, while maintaining security of customer information with meticulous documentation for

accurate record keeping

Title Source Farmington Hills, MI 03/2012-06/2012                        Temporary Underwriter/Data Entry Proofread and corrected all emails and different forms of communication from lenders Revised returned packets to ensure all paperwork was in order and signed in proper places Created spreadsheets to track the documents that enter and leave the mortgage company

Allegra Direct Clinton Township, MI 06/2009-03/2012                        Customer Service Representative Answered multi-line telephones to assist with service questions insurance policies and other concerns Entered patient’s information into employees data base Processed claim information given to individuals and facilities