KKIMIM T. S T. SCOTTCOTTqueenktscott@yahoo.com

3225 Woodland Park Drive Houston, TX 77082

Phone: 832.628.2744

PROFESSIONAL PROFILE:Self motivated office and operations professional with over 10 years of executive administration and related office management exposure. Detail oriented and organized individual who exemplifies professionalism, and ability to manage multiple departments, projects, and tasks when meeting deadlines are critical, and the norm. Demonstrated a history of leadership qualities by facilitating innovative solutions to various business operational issues that resulted in process improvements overall. Highlighted a history of efficient administration qualities and the ability to relate with people from numerous backgrounds, while promoting team values.

SKILL SUMMARY: ♦ Operations Management ♦ Client Relations ♦ Team Collaboration ♦HR- Issue Resolution ♦ Project Coordination ♦ Document Control ♦ Financial Administration ♦ Quality Assurance ♦ Professional Attitude

PROFESSIONAL DUTIES & RESPONSIBILITIES:♦ Deliver on-site support to all departments and coordinate all daily business efforts

through effective collaboration and communication with team members ♦ Track, file and view confidential documents, applications, invoices, employee and

company banking information on a daily basis, organizing and managing in an efficient manner

♦ Collaborate in the execution of various HR and accounting aspects, including record keeping of employee behavior and attendance, approving or denying PTO requests, accounts payable, accounts receivable, account management, budget control, billing, deposits, benefits tracking, and related functions

♦ Ensures payroll and property taxes of company are up to date ♦ Maintenance of all the transactions of incoming and outgoing resources, carriers,

from the office ♦ Act as a liaison between organizations, corporations, vendors, insurance agents, real

estate brokers, and clients to ensure effective information flow, exceptional customer service, sales opportunity development, timely issue resolution, and proper classification codes for Workers Comp

♦ Support various sales and operational functions, including designing marketing materials, transaction processing, proposal and contract development inquiry, and client retention strategies

♦ Order and maintain inventories of materials, supplies, and related items to minimize disruptions and inefficiencies

♦ Manage orientation processes of new hires including audits of I-9 forms to stay compliant and training

♦ Facilitate revisions of Employee, Health & Safety Handbooks ensuring all observe policy changes and or provide disciplinary action if policies are ignored that may result in terminating the employee(s).

♦ Manage IT department and hold weekly troubleshooting log meetings to minimize possible disruptions from the server, computers, phones, or internet and keep detailed meeting notes

♦ Head of process improvement projects by developing manual guides and implementing a new admin system

PROFESSIONAL EXPERIENCE: S&S Professional Services, LP HR & General Manager Houston, Texas 11/13/ Present

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KKIMIM T. S T. SCOTTCOTTqueenktscott@yahoo.com

3225 Woodland Park Drive Houston, TX 77082

Phone: 832.628.2744

Real Prou’s, LLC Office Manager Houston, Texas 08/05/- 11/13Marcus & Millichap Broker Manager Houston, Texas 08/03- 8/05Texas Mutual Insurance Company Medical Auditor Houston, Texas 08/99- 08/03

EDUCATION

1997 - AMERICAN HIGH SCHOOL / GRADUATED

PROGRAM SKILLS Sendouts (Applicant Tracking Database)Bullhorn (Applicant Tracking Database)MS Office Suite (Word, Excel, PowerPoint, Outlook, etc.) Adobe Acrobat ProfessionalQuickbooks Premiere Pro MPHR (HR & Payroll System)

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