Tristan Hunter

12 Lom andr a Dr i ve , C ann i ng Va l e , WA 6155Phon e ( 08 ) 616 1 89 82 • M ob i l e 0432 59 7 90 6

• T r i s t anhun t_@ ho t m a i l . com

OBJECTIVETo further my develop in Corporate Hospitality & provide highest quality customer service to

further my career.

WORK EXPERIENCE

January 2016 - Present Support Team (First Contact)• Extensive communication with Facilities Management to

ensure the correct & efficient following of daily procedures• Extensive knowledge of all windows software (Word,

Excel, powerpoint, and internet explorer)• Booking tours through tour companies, booking hire cars

for guests, booking limousines, booking taxi’s and dinner reservations.

• Communicating with clients for the purpose of Meeting room bookings, Building Access Forms & general inquiries.

• Extensive experience with dealing with customer complaints, information for their travels, organizing and planning tours and activities, and a friendly attitude.

• Organising and cleaning storage areas.• Assisting in the storage of Client personal items.• Maintaining a clean and friendly working environment.

In this role, I provide support to team members on existing sites. In so doing, I must have in depth knowledge of the sites:

- Product knowledge- Site knowledge- Understanding of all policies & procedures of the site- Provide outstanding customer service

May 2015 – September 2015 Executive Concierge South 32 (125 St Georges Terrace) (First Contact)

• Extensive communication with Facilities Management to ensure the correct & efficient following of daily procedures

• Extensive knowledge of all windows software (Word, Excel, powerpoint, and internet explorer)

• Booking tours through tour companies, booking hire cars for guests, booking limousines, booking taxi’s and dinner reservations.

• Communicating with clients for the purpose of Meeting room bookings, Building Access Forms & general inquiries.

• Extensive experience with dealing with customer complaints, information for their travels, organizing and planning tours and activities, and a friendly attitude.

• Organising and cleaning storage areas.• Assisting in the storage of Client personal items.• Maintaining a clean and friendly working environment.

I was placed on this site as an individual Concierge to assist with the South 32 team that was stationed there until the move to the permanent base at 108 St Georges Terrace.

Sept 2015 – December 2015 Executive Concierge South 32 (108 St Georges Terrace) (First Contact)

• Extensive communication with Facilities Management to ensure the correct & efficient following of daily procedures

• Extensive knowledge of all windows software (Word, Excel, powerpoint, and internet explorer)

• Booking tours through tour companies, booking hire cars for guests, booking limousines, booking taxi’s and dinner reservations.

• Communicating with clients for the purpose of Meeting room bookings, Building Access Forms & general inquiries.

• Extensive experience with dealing with customer complaints, information for their travels, organizing and planning tours and activities, and a friendly attitude.

• Organising and cleaning storage areas.• Assisting in the storage of Client personal items.• Maintaining a clean and friendly working environment.

October 2013 - April 2014 Supervisor Concierge Crown Promenade

• Overseeing of all Concierge procedures & day to day operations

• Creation & update of all Concierge Workplace Instructions• Networking with varies companies• Knowledge of local area to help guests get to all of their

destinations, and even provide ideas for great experiences within our great city.

• I have extensive knowledge of all windows software (Word, Excel, powerpoint, and internet explorer)

• Booking tours through tour companies, booking hire cars for guests, booking limousines, booking taxi’s and making dinner reservations.

• Communicating with guests. With extensive experience with dealing with customer complaints, information for their travels, organizing and planning tours and activities, and a friendly attitude.

• Organising and cleaning storage areas.• Bringing bags from vehicles, and taking to the room or

placing them in storage. Assisting with baggage from rooms for check out.

• Maintaining a clean and friendly working environment.

October 2012 to October 2013 Front Office Clerk Crown Metropol Perth

• Fluent use in the opera reservation system• Check ins & outs, posting, routing and billing• Customer interaction including face to face interaction,

Over the phone, customer complaints & enquiries• Extensive knowledge of Perth and surrounding areas.• Tours bookings• Taxi and Limousine bookings• Restaurant bookings

June 2012 to Present Porter Crown Metropol Hotel Perth

• Knowledge of local area to help guests get to all of their destinations, and even provide ideas for great experiences within our great city.

• I have extensive knowledge of all windows software (Word, Excel, powerpoint, and internet explorer)

• Booking tours through tour companies, booking hire cars for guests, booking limousines, booking taxi’s and making dinner reservations.

• Communicating with guests. With extensive experience with dealing with customer complaints, information for their travels, organizing and planning tours and activities, and a friendly attitude.

• Organising and cleaning storage areas.• Bringing bags from vehicles, and taking to the room or

placing them in storage. Assisting with baggage from rooms for check out.

• Maintaining a clean and friendly working environment.

September 2011 to June 2012 PorterIntercontinental Hotel Burswood• Knowledge of local area to help guests get to all of their

destinations, and even provide ideas for great experiences within our great city.

• I have extensive knowledge of all windows software (Word, Excel, powerpoint, and internet explorer)

• Booking tours through tour companies, booking hire cars for guests, booking limousines, booking taxi’s and making dinner reservations.

• Communicating with guests. With extensive experience with dealing with customer complaints, information for their travels, organizing and planning tours and activities, and a friendly attitude.

• Organising and cleaning storage areas.• Bringing bags from vehicles, and taking to the room or

placing them in storage. Assisting with baggage from rooms for check out.

• Maintaining a clean and friendly working environment.

Aug to Sept 2006 Assistant ManagerSubway restaurant Kewdale/ Kewlink

Able to work on the registers and make transaction (money or eftpos)

Sandwich making. As a 2IC I developed skills to lead teams, and push them

to meet deadlines. General maintaining the cleanliness of the store and its

surrounds (inside and outside the store). Knowledge in how to work on the subjammers network

(Mainly cashier work).

EDUCATION

February 2012 – Present WILLIAM BLUE COLLEGE OF HOSPITALITY MANAGEMENTNorth Sydney, NSW 2026Studying toward:

- Diploma of Hospital (Hotel Management)

October 2005 LEEMING SENIOR HIGH SCHOOL Perth, WA 6155 Studied:

- High School Diploma (Graduation)

March 2006 – September 2010 CURTIN UNIVERSITY Bentley, WA 6102

Studied:- Bachelor of Education (Primary)

LANGUAGES AND OTHER SKILLS

Using opera: For locating which room guests are in, or going to be moving to.

Compiling messages for guests.

Setting up tours that guests wish to go on.

Excellent communication skills.

Excellent computer literacy skills.

Barista training through RTO solutions (Retailing training school)

Basic beginners training using Opera Reservation Systems (Check – ins and outs; routing and billing; Hotel reservations and creating profiles).

KEY ACHIEVEMENTS

First Contact Executive Concierge, 125 St Georges Terrace, Perth 6000

- BOG Award (Best on Ground, i.e. Employee of the month). Awarded for outstanding service & quick response in a First Aid emergency.

RTO Solutions, Perth, Western Australia, 6000:

- Certificate in Retail II

- Certificate in Retail III (Supervision)

- Barista Training Course

- Certificate in Responsible Service of Alcohol

Burswood Entertainment Complex, Perth, Western Australia, 6100:

- Responsible Service of Alcohol Certification

- Responsible Service of Gaming

- Occupational Health and Safety Training (Emergencies)

INTERESTS AND HOBBIES

Quality Customer Service – I pride myself on provided the best service possible. Always striving to under promise & over deliver

Football – An enormous Newcastle United supporter & Love playing Indoor Soccer.

Travelling – Travelled to some International destinations & just completed a Contiki Tour of Northern Queensland.

REFEREES

Courtney Broughton State Operations Manager WA First Contact Executive Concierge

Mobile: +61 488 043 082 Email: cb@firstcontact.co

Paul Steinfort Head of Concierge Services (South 32) First Contact Mobile: +61 401 249 980

Availability for Tristan Hunter

Monday

Available all day

Tuesday

Available all day

Wednesday

Available all day

Thursday

Available all day

Friday

Available all day

Saturday

Available all day

Sunday

Available all day