Norma Walker24824 Cromwell Road, Monroe, WA 98272

(C) 425.760.2231 (E) norma_walker@comcast.net

SUMMARY:

Dedicated and focused Executive / Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role which utilizes my talents and experience.

QUALIFICATIONS:

Advanced MS Office Suite skills

Business writing Computer-savvy Critical thinking Customer service-

oriented Database management Dedicated team player

with an energetic, positive attitude

Executive presentation development

Exercises good judgment

Financial aptitude Flexible Good written

communication HIPAA compliance Mail management Maintains

confidentiality Marketing materials

development and production Medical terminology

Meeting planning and support

Professional and mature

Proper phone etiquette Quick learner Resourceful researcher Schedule management Self-directed Strong interpersonal

skills Strong work ethic Works well under

pressure

RESPONSIBILITIES:

Calendaring and Meetings: Planned travel arrangements for executives and staff. Planned meetings, prepared conference rooms, drafted meeting agendas, supplied advance materials

and executed follow-up for meetings and team conferences. Wrote and distributed meeting minutes to appropriate individuals. Managed and coordinated the day-to-day calendar for the senior management. Scheduled Board of Directors meetings and assisted with meeting materials and agendas.

Reports and Presentations: Wrote reports and correspondence from dictation and handwritten notes. Maintained an up-to-date organizational chart. Created and maintained spreadsheets using advanced Excel functions and calculations to develop

reports and lists. Designed PowerPoint presentations for monthly divisional meetings with top-level executives. Designed and printed marketing collateral. Developed templates for newsletters, presentations and reports. Adhered to all corporate brand guidelines when preparing graphic materials.

Norma Walker24824 Cromwell Road, Monroe, WA 98272

(C) 425.760.2231 (E) norma_walker@comcast.net

Other Functions: Properly routed agreements, contracts and invoices through the signature process onto their proper

destinations. Received and screened a high volume of internal and external communications, including phone calls,

faxes, email and mail. Managed daily office operations, supplies, and maintenance of equipment. Provided logistical support to visiting executives in coordination with other Executive Assistants. Contributed ideas during strategic and conceptual brainstorming sessions. Collaborated with other administrative team members, human resources and the finance department

on special projects and events.

WORK EXPERIENCE:

EvergreenHealth Monroe , Monroe, WA Nov. 2001 – April 2016Administrative Assistant (2001 – 2003)Executive Assistant (2003 – 2016) As Executive Assistant, I provided direct support to the Chief Quality Officer, Chief Financial Officer and Chief Medical Officer for the past two years. Prior to that, I provided direct support to the Chief Executive Officer, Chief Financial Officer and the Board of Commissioners. Initially I provided Administrative Assistant support to the managers and directors (approximately 14 people), typed and maintained policies and procedures, formatted and produced clinical and non-clinical forms used in the facility. I created and chaired the Forms Committee.

Express Services, Monroe, WAAdministrative Assistant 2000 – July 2001Assigned to several companies as a temporary employee to fill vacation and maternity leaves until I was assigned to work at Valley General Hospital (later named EvergreenHealth Monroe), where I worked from July to November 2001 when I was offered and accepted a permanent position.

EDUCATION:

Currently attending Shoreline Community College preparing to enter the Medical Billing & Reimbursement Program in the Fall 2016. Attended courses in designing effective brochures and marketing collateral. Attended Advanced Microsoft Excel and Word training courses. High School graduate.

REFERENCES:

Excellent references available upon request.