Jordan Austin

joggieb@live.com 327 24th AVE, San Francisco, CA 94121

(415)321-9860 (Mobile)

Professional SummaryOver five successful years of experience in leadership, team, and customer service roles. A self-motivated and high-performing individual with the ability to multitask. An adaptive, fast learner with an acute attention to detail. I possess strong technical as well as soft skills, with a record of high productivity and work quality. I work well under conditions of pressure and high ambiguity.

Professional Education● San Francisco State University: Bachelors of Science in Business Administration: Management

Concentration, December 2014○ Negotiation/Communication, Organizational Development/Consulting, Recruiting/Retention,

Leadership an Innovation, Conflict Resolution, Information systems, Statistical Analysis, Operations Management.

Professional Accomplishments/Experience Office Manager, La Petite Baleen Inc., 2015-Present

Recruiting/Training – Interviewed, hired, and trained new office staff members on an as needed basis. Employee Development – Shadowed staff regularly to assess their development/advancement in the

position. Provided on the job training as needed. Performed audits of staff activity in our class management software to determine where/when feedback was necessary. Empowered employees and created the desire to become continuous learners within the company.

Scheduling – Created and maintained employee schedules quarterly to ensure that the department was fully staffed at all times.

Inventory – Tracked and maintained both office supply as well as merchandise inventory. Created a par sheet identifying optimal order quantities.

Director on Duty, La Petite Baleen Inc., 2015-Present● Oversaw operations – Responsible for the day to day operations of the swim school. Supported staff as

needed. Able to perform functions across all departments as needed. Acted as a liaison between the company and guests during disputes. Resolved conflicts using interest based negotiation tactics to recognize customer concerns and make certain that disputes were resolved professionally and transparently.

Tracked daily payroll and attendance. Rewarded/disciplined staff as needed.

Deck Supervisor, La Petite Baleen Inc., 2014 - Present● Increased customer satisfaction – Increased customer retention as a result of on-the-job training. Used

both verbal and written communication skills to give feedback and instruction to lower-level performers, which resulted in increased productivity and higher skilled employees.

● Oversaw operations - Made certain that co-workers tasks were being accomplished and goals being met using situational analysis and observation techniques. Gave feedback and constructive criticism as necessary. Communicated daily with the Site Director via email to keep all parties well informed.

Swimformation/Customer Service Specialist, La Petite Baleen Inc., 2014 - Present● Managed data - Logged customer ledger and accounts payable data using Microsoft’s Excel spreadsheet

program. Tracked data and used the information to create sheets containing customers with past due payments to be contacted by the accounts manager. Used functions for basic calculations.

● Increased efficiency - Used my knowledge of the company’s information system to streamline a documentation process, doubling the speed of the process. This technique was implemented department-wide, and freed valuable employee time.

Swim Instructor, La Petite Baleen Inc., 2013 - Present● Trained employees - Used my extensive knowledge of the school’s curriculum to demonstrate best

practices and instill critical knowledge into potential candidates. Other skills/Qualifications:

● Fast and continuous learner● Technologically savvy: Hardware/Software/Internet● Dependable/Punctual ● Meets deadlines

*References available upon request.